Capacity Development Programme on Local

e-Governmente-Government

1-3 December 2010

Presentation by: Anurag Goyal, Director, Department of Information technology, Government of India

Presentation Structure

National eGovernance Municipalities

GIS for MSW Building Plan eGovernance

Plan Municipalities

GIS for MSW Management

Building Plan Approvals

India ….growth Story

Storystoryd……….. An average GDP growth in excess of 8% over the years

Services contribute to over 57% to the economy

Over half of 1.2 billion people are below the age of 25 years

Approximately 450,000 to 500,000 engineering students graduate every year

9.5 9.79.2

6.7 7.2

726 796 870 928 995

India is on the cusp of change. The time

has come for a qualitative change and a

quantitative leap forward. As a nation,

we must strive to do things differently. -

Dr. Manmohan Singh, Prime Minister of India

GDP at factor cost converted to USD at Rs.44.77 per $ Information & communication technology lead the success story.

IT success story…….

Rapidly growing IT/Services sector with growth rate of around 30% in the decade .

Export revenues of the Indian Software Industry are estimated to gross USD Export revenues of the Indian Software Industry are estimated to gross USD 50.1 billion in FY2010, growing by 5.4 per cent over FY2009.

The industry has grown from a mere US $ 150 million in 1991-92 to a staggering USD 64 billion today

Telecom…connecting a billion

Large Subscriber base ( more than 650 million as of April 2010), high growth (addition of 20 Mn+ subscribers every month), low ARPUs(~ 4$ per month)

Broadband subscribers expected to grow to ~46 million by 2013 at a compounded annual growth rate of ~ 70 percentby 2013 at a compounded annual growth rate of ~ 70 percent

Today, the cost of a basic handset is 25$ and the cost of a call 1 cent or even lesser. The mobile phone has transformed lives in every sense

Challenges …..

1.2 billion people

600,000 villages…70 % rural population

Diversity- language, culture, religion

Multi-party, Multi-tiered democracy, Federal Structure of Government

Jammu Kashmir

Himachal Pradesh

Punjab

Haryana

Uttar Pradesh

Uttaranchal

Bihar

J&K

HP

Punjab

Haryana

Rajasthan

Sikkim

Arunachal Pradesh

BiH

Uttarakhand

UP ASM NGL

MNPMGH

Chandigarh

Delhi

Federal Structure of Government

28 States & 7 Uts

250,000 Local Government Institutions (rural)

Poor penetration of computers and low levels of e-literacy.

Different levels of Adoption of Technology

Gujarat

Maharashtra

Karnataka

KeralaTamilNadu

AndhraPradesh

Orissa

Chattisgarh

West BengalGujarat

Karnataka

Kerala

CHH

Puducherry

TN

WB

BiH

JHDMP

Maharashtra

AP

Orissa

TRIPURA

Goa

MZR

Daman and Diu

Dadra & Nagar Haveli

Lakshadweep

Andaman & Nicobar

Islands

Make all Governmentservices accessible to thecommon man in his locality,through common servicedelivery outlets and ensure

NeGP VISION

delivery outlets and ensureefficiency, transparency &reliability of such services ataffordable costs to realisethe basic needs of thecommon man

NeGP View of e-Governance

e-Governance is not about ‘e’

but about governance !

e-Governance is not about computers

8

but about citizens !

e-Governance is not about translating processes

but about transforming processes!

NeGP Approach

• Clear NeGP Vision Statement

• Mission Mode Projects (back end) in key departments with large

public interface

– Focus on Public Service Delivery & Outcomes

– Structured consultation with users before setting objectives

9

– Process Re-engineering an integral element of project

– Clear Change Management Plan for all stakeholders

• ICT-based Service Delivery Platform to reach even remote areas

– Radically change the way government delivers services

• Generic Program components including Capacity Building

Mission Mode Projects (MMPs):

Project Outlay (in Rs. Cr.) and StatusIntegrated (7)

�India Portal 23.35

� NSDG 26.28

� CSC 1,649

�e-Courts 935

�EDI

�

State (11)

�Land Records – 1 590

� Transport 148

�Land Records – NLRMP 5,656

�Treasuries 626

�Municipalities 1,150

�

Central (9)

�Banking

� Insurance

� Income Tax 693

� Central Excise 599

�MCA 21 345

���e-Biz 23.07

� e-Procurement

�� Police – CCTNS 2,000

� e-District 1,789.7

�Commercial Taxes 1,133.41

� Agriculture 193.2

�Gram Panchayats 6,989

�Employment Exchange 2,167.29

��Pensions 2.7

�Passport * 29

� Immigration and Visa* 1,011

� National ID / UID 6,779

� e-Office (Pilot) 1.81

Total: 34,560

�Gone Live �Under Implementation �Design & Development �Industry

NeGP Approach

• Clear NeGP Vision Statement

• Mission Mode Projects (back end) in key departments with large public

interface

– Focus on Public Service Delivery & Outcomes

– Structured consultation with users before setting objectives

11

– Process Re-engineering an integral element of project

– Clear Change Management Plan for all stakeholders

• ICT-based Service Delivery Platform to reach even remote areas

– Radically change the way government delivers services

• Generic Program components including Capacity Building

State Data Centre

State PortalCSC

CSC

CSC SSDG

Internet

Information

List Services

List Offices

List e-Forms

Standards based

Message Routing

Unique Application ID & Authentication

UID Payment Gateway

Call Centre

..

NeGP Service Delivery StrategyNeGP Service Delivery Strategy

Govt. Departments at various levels

SHQ

Collector’s

Office

Tehsil / Taluks

Registration

Transport

Revenue

Municipalities

State

Districts

Blocks

Taluks

SWAN

Unique Application ID & Authentication

Guaranteed Delivery & Transaction Log

Time-stamping & Status Tracking

…

e-Forms

Municipalities MMP

• Municipalities are normally the most contacted governmentoffices for the people.

• Project objective is to

– Improve service delivery mechanism, achieve betterinformation management and transparency and ensurecitizens’ involvement in governancecitizens’ involvement in governance

– Utilize ICT for sustained improvement in efficiency andeffectiveness of delivery of municipal service to citizens

– Assist the municipal bodies across India to improve servicedelivery mechanism, achieve better informationmanagement & transparency and ensure utmost citizen'sinvolvement in participative governance

Basic Services under Municipalities e-Governance

e-Governance reforms for 8 citizen centric services and management

functions:

1. Registration and Issue of Births/ Deaths Certificate

2. Payment of Property Tax, Utilities Bills and Management of Utilities that

come under the ULBs

3. Grievances reporting and handling 3. Grievances reporting and handling

4. Building Plan Approvals

5. Procurement and Monitoring of Projects

6. Solid Waste Management

7. Accounting System

8. Personnel Information System

Challenges & Approach

• Phased implementation

• Phase-I: 35 Mission cities across 15 states

• Phase-II : Addition of remaining 30 cities so as to cover all States/UTs.

• Phase-III: Remaining 358 class-I cities

•Initial implementation strategy was to develop independent IT solution for

each participating ULB.

•Strategy revised based on experience in 7 states as limitations observed in

initial strategy - capital constraints, capacity constraints, integration issues

etc.

•A State level solution to be hosted on the State Data Centre with possibility

to configure/customise at each municipal level within the State.

• Capacity to undertake complex procurements was limited. Therefore Standard

Template RFP prepared centrally for selection of State Consultants. This is also

helping to reduce procurement timelines.

• model DPR for the IT solutions also prepared to ensure uniformity across

States

• The approach allows rapid scaling up of the project across the municipalities

Learnings

• The approach allows rapid scaling up of the project across the municipalities

and opens up possibilities for PPP funding

• Best practices shared with other municipalities for rapid scaling up:

– GIS/GPS for Municipal Solid Waste Management

– Automated Building Plan Approvals

BEST PRACTICES

GIS/GPS for SWM

Solid Waste Management is a key concern due to rapid urbanisation.

Technology can be leveraged to track and manage waste collection fleet, clearing of waste bins, chart out the most optimum waste bins, chart out the most optimum placement of bins and the most efficient route. Monitoring of landfills also possible.

Brings transparency and accountability in operations making it possible to address citizens grievances.. Improves internal efficiencies

Case: Pimpri Chinchwad Municipal

Corporation• Area: 171 Sq Km

• Population: 1.25 M

• High demographic growth

rate seriously effected

municipal services

• PCMC deployed a GPS• PCMC deployed a GPS

based system for

monitoring Solid Waste

Management as it can be

deployed fast and has a

low capital cost

Implementation Strategy:

.

When a waste collection truck stopsfor a defined time within a specifieddistance of a waste bin, the softwaremarks the bin Green based on the

Step1: Selection of a technology Partner

Step2: Installation of GPS in all waste collection vehicles

marks the bin Green based on theGPS coordinates of the truck and thebin. The information is madeavailable online. The citizens canview this information and are able toregister complaints if the operatordoes not pick up the waste.

Step 5: Stabilisation of system and training of stakeholders

Step 4: development of a web based intelligent application and a citizen information system

Step 3 : Geo Coding of bin across the city

Achievements• Monitoring of actual movements of trucks

• Analysis if bin pickup status

• Improved efficiency of the transport chain

• Enhanced citizen’s participation on govt

Learning• Resistance from staff.

• Time taken to geo code all bins

Automated Building Plan Approvals

Case Study: Chennai Municipal Corporation

Building Plan Approval is seen as a highly non transparent activity Additionally, the record keeping of building plans is challenging. Chennai receives about 10,000 applications for plan approvals per year

The problem:• Large number of building applications to be dealt in regular

manual processes

• Tedious manual system for assessment and approval of

building plans

• Lack of mapping of city master plan and MIS on GIS platform

with required accuracywith required accuracy

• Citizens physically visit the municipalities several times to

obtain, submit and check status for the application.

• Non integration with accounts department delays the process

of reconciliation and generation of the financial statements

process

Re-engineered Process:Step 1: Log on to “www.chennaicorporation.gov.in” ithe digital copy of

the building plan can be uploaded. The applicantis provided an

online receipt

number.

Step 2: the submitted plan is scrutinized (with a maximum time of 24

Hours) by the software and a report is generated regarding

compliances. After scrutiny, approvals are given and a copy of thecompliances. After scrutiny, approvals are given and a copy of the

approved plan is sent to the local office in the PDF format.

Step 3: If there are any corrections to be made, applicants are

intimated to submit a fresh plan using the “Resubmit Plan” option.

This can be done numerous times as per requirement.

Step 4: Payment of online processing fee through a payment gateway.

Benefits: • Online Submission & storage of drawings

• Increased efficiency in approval process

• Status tracking for citizens

• Enhanced service levels by reduction in approval time andassociated human resource

• Readily available data in a user friendly format helps indecision making anddecision making and

• comprehensive planning at local, regional and national level

• The urban planning could be drastically improved, as theurban growth is known well in advance based on approvalsbeing granted. Using this data the city planners and strategicdecision makers could plan infrastructure requirement for cityin an advanced manner.

Lessons Learnt/Issues:• Building plan automation has been landmark project in

Chennai Municipal Corporation e-governance road map andhas generated immense confidence to all stake-holders intaking up similar initiatives in future.

• Citizen accessing information may not necessarily be a welleducated person, therefore adequate training andsensitisation is a must;

• System allows information to be gathered, stored, and sharedmore readily than ever before, it also raises important issuesof protecting information from unauthorized changes andsafeguarding personal privacy;

• Government projects have very tightly defined userspecifications; need to be able to build change requestmanagement best practices.

That’s a good sign,

sky is really the limit…sky is really the limit…

anuraag.goyal@mit.gov.in

THANK YOU

The views expressed herein do not necessarily represent the views of the Department of Information technology, Government of India.