HASTINGS DEERING (AUSTRALIA) LIMITEDP.O. Box 46, Archerfield, QLD 4108Kerry Road, Archerfield, QLD 4108131 228 | hastingsdeering.com.au

CAPABILITY STATEMENT

CONSTRUCTION& INFRASTRUCTURE

DAVID HOTHAM EXECUTIVE GENERAL MANAGER – CONSTRUCTION, INFRASTRUCTURE AND TRANSPORT

COMMITTED TO OUR CUSTOMERS

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Over the last few years we have implemented substantial change to drive a culture where safety and customers are forefront in our organisation. We have a genuine desire to understand our customers’ needs enabling us to deliver the solutions they want, when they want them, wherever they are.

We are proud of our 80 year legacy of supporting our customers and our reputation for meeting our commitments. We have the most comprehensive range of construction and infrastructure solutions to support the

extensive Cat product and technology portfolio. We have high quality people, second to none facilities combined with finance, rental and maintenance solutions all forming part of an unmatched depth of offering.

By genuinely understanding our customers’ needs we know we can bring all this and more to bear to assist our customers achieve success. If we can do this, we know that our customers will choose us time and again and we are on the way to being our customers’ trusted partner.

At Hastings Deering, we are totally focused on our construction, oil, gas and transport customers. Our aspiration is to be recognised as their trusted partner

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LEGACY OF SERVICE

An unparalleled portfolio of equipment and technology solutions, unmatched after-sales service and over 80 years servicing our customers

HASTINGS DEERING GROUPEstablished in 1932, the Hastings Deering Group is one of the top 5 Cat dealers worldwide. The company is the exclusive distributor for the sale of Cat equipment, technology solutions, and genuine parts and service support in our territories. Headquartered in Brisbane, Queensland, Australia, Hastings Deering has 3000 employees, across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia.

We sell, rent and offer outstanding support and parts distribution services for our construction infrastructure and transport customers including general and commercial construction, civil transport, power systems, government, primary industries and marine.

In 1992, the Hastings Deering Group was purchased by Sime Darby Berhad, one of the oldest and largest Cat dealers in the world and a multinational organisation with more than 200 companies operating in 26 countries.

Today, the combination of our rich history, the expertise of our people and our genuine commitment to understand our customers’ needs continues to sustain Hastings Deering as a market leader providing solutions that deliver superior outcomes for our customers.

OVER EIGHT DECADES OF SERVICE4 COUNTRIES OF OPERATION3,000 EMPLOYEES23 BUSINESS CENTRES

SAFE & SUSTAINABLE

Our safety and sustainability culture is integrated into our day to day operations

OUR ONEHD CULTURE IS FUNDAMENTAL TO ACHIEVING OUR GOALS AND DEVELOPING AN EMPOWERED WORK-FORCE. OUR VISIBLE ONEHD FELT LEADERSHIP PROGRAM ARTICULATES THE VALUES WE LIVE BY - NO HARM, INTEGRITY, TRANSPARENCY AND CARE.

SAFETYAt Hastings Deering we have implemented five year Strategic Safety Plans that include initiatives to support the delivery of a No Harm workplace. Over the last three years, we have achieved a company-wide transformation of our safety performance with a >85% reduction of our Total Recordable Injury Frequency Rate (TRIFR). However, we will never be satisfied until No Harm is achieved and all of our people can return home safely, every day.

ENVIRONMENTAt Hastings Deering, we are progressively minimising our environmental impact at all operations. With a number of environmental targets already achieved, our focus is now on the reduction of C02 emissions, waste and water management.

To assist our customers, Hastings Deering provides expert advice to optimise equipment maintenance approaches that can improve fuel burn, reduce emissions, reduce component wear and increase service intervals. Leveraging class leading technologies along with practical advice in fleet management, predictive maintenance, Hastings Deering can assist you to improve operational efficiency and reduce emissions.

QUALITY AND ACCREDITATION Hastings Deering’s quality, safety and environmental management systems are third party accredited to AS/NZS ISO 9001:2008, AS/NZS 4801:2001, and AS/NZS ISO 14001:2004 respectively. Having GWA (Gas Work Authority) certification also allows us to install gas engines/generator sets and issue a 734 certificate to enable compliance with type B requirements. All our Gas Engine Technicians have completed UEPMNT367A & UEPMNT368A to ensure compliance with Government legislation.

COMMUNITY ENGAGEMENTHastings Deering is a strong supporter of community focused programs that promote education, build stronger communities as well as support health and wellbeing awareness and research initiatives. Our approach to community involvement is to consult with, listen and respond openly to our community stakeholders. We invest in local communities as an integral part of our sustainability objective to ensure the communities throughout our dealership region receive real benefit from our activities and reflect the diversity of our workforce.

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DELIVERING MORE

BROAD RANGE OF OPTIONSAs one of the largest equipment dealers in the world, our customers can rely on Hastings Deering to be a trusted source for parts and servicing solutions as well as an unmatched range of quality, technology enabled Cat equipment options.

DELIVERING SOLUTIONS NOT JUST SERVICES AND EQUIPMENTTo assist our customers, Hastings Deering provides expert advice to optimise equipment maintenance approaches that can improve fuel burn, reduce emissions, reduce component wear and increase service intervals.

Leveraging class leading technologies along with practical advice in fleet management, predictive maintenance, Hastings Deering can assist you to improve operational efficiency and reduce emissions.

KEEPING OUR CUSTOMERS MOVING, WHEREVER THEY ARE Unexpected downtime impacts business, so to keep our customers moving wherever they are, Hastings Deering provides 24/7 parts availability, fast turn-around and quality repairs delivered through the largest and best skilled fixed and mobile service footprint in our territory.

OUR PEOPLE ARE OUR STRENGTH Hastings Deering operates to the highest safety and quality standards, continuously investing in the development and training of our people to sustain a reputable, industry leading, customer focused work-force.

GENUINE PEOPLE, GENUINELY COMMITTED

Continuously developing skills and expertise to assist in our customers’ success

HASTINGS DEERING IS COMMITTED TO PROVIDING THE BEST POSSIBLE SOLUTIONS FOR OUR CONSTRUCTION, INFRASTRUCTURE AND TRANSPORT CUSTOMERS THROUGH BETTER UNDERSTANDING THEIR NEEDS.

We see our role somewhat differently to our competitors. We genuinely want our customers to have the very best ownership experience with their Cat equipment. That’s why we employ only the best people, and support and train them to be the best they can be. Our people helping our customers succeed - that’s our mission.

HASTINGS DEERING LEARNING CENTRESHastings Deering is a Registered Training Organisation. Our three Learning Centres in Brisbane, Central Queensland and Port Moresby provide a range of nationally recognised, accredited and non-accredited courses designed to address the needs of the construction, infrastructure and transport sectors.

Our Learning Centres provide Cat equipment users with appropriate training in service and repair technology as an essential part of our product support capability designed to lower the cost of ownership.

In 2016, Hastings Deering remains one of the largest trainers of apprentice Diesel Mechanics in Australia, continuing our tradition of training the very best tradespeople. We choose to do this so we can deliver the highest quality, Cat specific trained technicians to ensure our customers gain the best possible Cat ownership experience.

HIGHLY SKILLED TECHNICIANS Every technician that visits a customer site or works in one of our workshops is Caterpillar trained. Localised field technicians operate fully equipped vehicles, fitted with the right Cat tooling and leading diagnostic equipment, enabling them to respond, diagnose and repair quickly.

INVEST IN PEOPLE LOCALLYWe employ more people local to our business centres than our competition. We value the sharing of skills across our regions, but also respect the value of local residents. As a result, 99 percent of our employees are citizens of the country in which they work.

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MORE SOLUTIONS, ANYWHERE

We don’t just offer you the products we sell, we offer you the solutions you want

AN EXPERT SOLUTIONS PROVIDERWe work closely with our construction, infrastructure, gas and transport customers to understand their needs so that we can provide advice and end-to-end solutions that support the success of their business.

WE ARE WHEREVER YOU ARE We are unmatched in the marketplace. We have the most comprehensive servicing footprint, the greatest depth of Cat trained technical expertise, the deepest capacity to respond and the broadest range of production enhancing solutions all under one banner.

OUR AIM IS TO KEEP YOU RUNNING, EVERY DAYWe understand the impact that unexpected downtime has on our customers. We provide fast, high-quality equipment repairs through our wide-reaching on-the-ground service network, our over the phone support, our parts exchange and component repair offerings.

With technologies such as Cat Connect and Cat EMSolutions™, you can choose to gain new insights on how well and where your fleet, gas or diesel power system is operating.

We have dedicated Power Systems technicians that are dual diesel/electrical certified saving you time and money to deliver unmatched technical support across diesel and gas engines, power generators and marine engines.

Hastings Deering can also assist with condition monitoring and fluid analysis. Through the analysis of fluid samples from your machine we can advise it’s condition, recommend service or repair interventions and potentially avert catastrophic failure.

24/7 PARTS DISTRIBUTION CENTREAt the cornerstone of our after-sales support offering is our 24/7 parts distribution centre which allows customers to not only access Hastings Deering’s local stock, but our extended dealer network and Caterpillar’s major parts centre at Yatala, Queensland, one of only nine similar large scale facilities in the world.

SERVICING A BROAD INDUSTRY RANGE Hastings Deering works across a range of specialist industries and customers.

» Agriculture » Civil construction » Transport and infrastructure » Demolition and scrap recycling » Domestic and commercial building » Forestry » Government » Landscaping » Marine » Materials handling » Mining » Oscillatory and reciprocating

compressors* » Oil and gas including

well head maintenance » On-highway trucks » Paving » Pipeline » Power plants » Quarry aggregates and cement » Railway » Waste management

*via partnership

OUR CATERPILLAR EQUIPMENT RANGEBy focusing on what our construction, infrastructure, transport and primary industry customers need to run their operations, we have assembled a broad range of more than 300 equipment pieces.

» Articulated trucks » Asphalt pavers » Backhoe loaders » Cold planers » Compact track

and multi-terrain loaders

» Compactors » Dozers » Drills

» Electric rope shovels

» Excavators » Feller bunchers » Forest machines » Forwarders » Harvesters » Knuckleboom

loaders » Material handlers

» Motor graders » Off-highway trucks » On-highway trucks » Road reclaimers » Site prep tractors » Skid steer loaders » Skidders » Telehandlers » Track loaders

» Wheel dozers » Wheel excavators » Wheel loaders » Wheel tractor-

scrapers

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OUTSTANDING SUPPORT, ANY-TIME

WE UNDERSTAND THE CRITICAL IMPACT THAT UNEXPECTED DOWNTIME HAS ON PROJECTS RUNNING TO TIGHT PROGRAMS.

Hastings Deering has the capacity and capability to provide fast, high-quality advice and repairs through our trained technicians – whether on-site or in one of our workshops – and access to our 24/7 genuine parts distribution centre which holds almost $200 million in genuine parts inventories.

We offer a broad range of flexible support options.

» Specialist workshops with extensive service capabilities

» Caterpillar trained technicians and apprentices

» Engine rebuilds, welding and machining » Hard chroming services » Operational support and technical advice » Training for your people through our

registered training facilities » Field service coverage and onsite

support for projects » Remanufacturing options for parts

and componentry » Maintenance, overhauls and repairs » Extensive parts inventories for

fast delivery » Commissioning capabilities » Technology enabled solutions » E-commerce solutions including

electronic parts procurement

CENTRES OF EXCELLENCE DELIVERING QUALITY AND VALUEWe have strategically established Centres of Excellence that bring together a critical mass of specialist skills to deliver quality and productivity. For our customers, this results in reliable product performance at a very competitive cost. These Centres of Excellence are located close to our customers and include Toowoomba (gas engines), Mackay (undercarriage, cylinders, transmissions and final drives) and Rockhampton (undercarriage and engines).

No matter where you are, providing outstanding support and technical services is the life-blood of what we do

BETTER BUSINESS OUTCOMES

BY LEVERAGING THE DEPTH OF OUR COMPLETE OFFERING AND UNDERSTANDING OUR CONSTRUCTION, INFRASTRUCTURE AND TRANSPORT CUSTOMERS’ NEEDS, HASTINGS DEERING CAN TAILOR SOLUTIONS THAT DELIVER BETTER BUSINESS OUTCOMES FOR OUR CUSTOMERS.

15-20% LESS FUEL AND BENCHMARK PRODUCTIVITYSimmich Farming, with their new CAT 140M AWD grader equipped with the latest GPS guided control, is setting new benchmarks in productivity and using 15-20% less fuel by leveraging advanced telematics and the latest engine technology. On one Toowoomba’s largest ever bulk earthworks projects, our customer set a new time frame benchmark for the project. Completing 176 house blocks, 160 with different levels, 4-5 roads and a roundabout completed in record time.

UP TO 30% SAVING ON SERVICE COSTS With Boral Concrete Hastings Deering tailored a fixed price scheduled service offering for their near 80 wheel loader fleet across Queensland and the Northern Territory, shaving up to 30% off the service costs with the inclusion of genuine Cat parts and Hastings Deering technicians.

SCHEDULING AND REBUILD SMARTS SAVES $390,000 Hastings Deering provided an innovative engine rebuild strategy, supported by our project flow enhancement methodology to deliver a 60% reduction in plant down time for a major Oil and Gas producer. Total realised cost savings exceeded $390,000 for each Cat G3608 engine rebuild project. Safety risk mitigation was realised through the substantial reduction in site labour.

$75,000 P.A. FUEL SAVINGThe new 980K Wheel Loader has halved the fuel usage for Karreman Quarries to just over 25 litres an hour delivering a 10 year saving extrapolated to exceed $750,000.

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HASTINGS DEERING (AUSTRALIA) LIMITEDP.O. Box 46, Archerfield, QLD 4108Kerry Road, Archerfield, QLD 4108131 228 | hastingsdeering.com.au

CAPABILITY STATEMENT

CONSTRUCTION& INFRASTRUCTURE