Capability Statement€¦ · 4 ALS Capability Statement - Consumer Products. Benefits of using ALS for quality assurance At ALS we strive to provide clients with a service that meets

Capability StatementConsumer Products

alsglobal.comRight Solutions • Right Partner

BELIEFin our ability

CELEBRATING success

HONESTY and integrity

HARD WORK and continuous improvement

SAFETY! as a priority

EXCEEDING client expectations

2 ALS Capability Statement - Consumer Products

Table of Contents

4 Company OverviewCore Values

5 BenefitsofusingALSforqualityassurance

7 ConsumerProductsCapabilities

8 FactoryAudit

9 InspectionInitial Production Check (IPC)

Production monitoring (PM)

During Production Inspection (DUPRO)

Final Random Inspection (FRI)

Loading Supervision (LS)

10 TestingServices

11 SupplyChainManagement

12 Qualityassuranceprogrambuiltforclientneeds

13 Health,SafetyandtheEnvironmentasapriority

14 Performingefficientlyandethicallyatalltimes

14 Serviceapproachandvalueadds

3Right Solutions • Right Partners

ALS is the global benchmark for service and integrity

40 YEARS OF SUCCESSFUL

LABORATORY OPERATION

65+ COUNTRIES COVERED

BY THE GLOBAL NETWORK

13k+ 350+

SHANGHAI

CHATTERIS

LOUGHREA

STOCKHOLM

MELBOURNE

Company Overview

LABORATORIES AND OFFICES

COMMITTED STAFF

As a global leader in the testing, inspection and certification industry, ALS is focused on delivering high quality client solutions. We provide services to government, multi-national companies, manufacturers, retailers, consultants, and mining companies across the world. ALS processes more than 20 million samples per year and is one of the largest TIC companies in the world.

At ALS we are committed to assuring our community by providing high quality, innovative, professional testing services to help our client make informed decisions. We support clients

to ensure their businesses operate in the most efficient, environmentally and socially responsible, market competitive way possible.

Our global scale benefits clients through technical leadership, access to emerging technology and regulatory trends, and a large pool of technical experts. This is balanced with a local focus to provide ease of use and market specific knowledge and services.


Benefits of using ALS for quality assurance

At ALS we strive to provide clients with a service that meets and exceeds their expectations. Our commitment to good science and personal service is backed by a thorough and constantly improving quality management system. We are evolving our services to improve your ALS experience. When working with ALS, clients can expect:

� Service delivery and laboratory result turnaround to meet your project requirements. This includes rapid turnaround on projects which are time sensitive and critical.

� Dedicated client and project management to provide ease of use.

� Technical resources to help solve problems.

� Extensive experience and deep industry knowledge through working with a wide range of clients and programs.

�World class laboratory facilities to provide an environment that supports quality and accuracy, and with a scale to run large client projects.

� Technology solutions to help manage your projects and laboratory data. This includes Webtrieve™, electronic data deliverables, and applications to support you in the field.

� Access to the latest analytical technology to achieve required limits of reporting.

� A global network that provides knowledge of emerging regulatory trends, and is supported by the release of regular technical bulletins and social media posts.

� A commitment to safety as a priority

“As part of our supplier management program, a yearly evaluation of our supplier’s performance is done. For 5 years running, ALS performance was rated at Highly Satisfactory”.

MANUFACTURER


Consumer Products Testing, Inspection and Auditing Services

Regional Footprint in the Asia Pacific RegionALS is the leading provider of testing, inspection and auditing services to the Consumer Products market across APAC. Our team of client focused staff have the experience to provide clients with a rich understanding of the markets in which we operate. The depth of technical and management expertise allows ALS to deliver constantly high levels of service to our clients.

In the APAC region ALS has an in-country presence in Australia, Singapore, Hong Kong, China, Korea, Vietnam, Cambodia, Malaysia, Thailand, Indonesia, India, Sri Lanka, Bangladesh, and Pakistan. We also have extensive experience with logistics and project management in alternate countries.

The personal and comprehensive service delivered by ALS provides clients with the assurity to make informed decisions and deliver successful commercial outcomes for their projects.

Australia

Brazil

ChinaUSA

Canada

Hong Kong

CambodiaKuala Lumpur

SingaporeBogor

BangladeshPakistan

IndiaSri Lanka Bangkok

ShanghaiBeijing

TaiwanDongguan

Vietnam

Korea

Sydney

Brisbane

ALS staff consists of chemists, biologists, inspectors, computer scientists, technicians, and support personnel. The diverse educational backgrounds and experience of our employees provide ALS with the comprehensive skills required by a modern testing, inspection, and auditing company. We take pride in our experience and professional dedication and are committed to providing the necessary resources to maintain and further develop our expertise to meet and exceed customer expectations.

Right Solutions • Right Partners

The quality and integrity of our inspection, testing and factory assessment services are of the utmost importance, allowing our customers to make informed decisions. Customers work with us safe in the knowledge that an ALS report is legally defensible.

As an independent third party our inspection, testing and factory assessment services are free from any conflict of interest. Our inspectors are trained industry professionals with experience specific to nominated product categories. Our laboratories operate to the highest quality standards in accordance with ISO17025, our business carries a range of local and international accreditations.

“ALS staff are always helpful, and I’m able to quickly reach technical experts who can answer my questions.”

CONSULTING FIRM


Comprehensive Range of Capabilities and Services

Consumer Products CapabilitiesALS provides a wide range of quality assurance solutions in Consumer Products testing for retailers, traders, and manufacturers.

�Factory Audit �Inspection Services �Initial Production Check �Production Monitoring �During Production Inspection �Final Random Inspection �Loading Supervision

�Testing Services �Supply Chain Management

�Toys and Children's Products �Nursery and Childcare Products �Seasonal, Gifts and Premiums �General Merchandises �Kitchenware �Food Contact and Packaging �Furniture and Gardening �Electrical and Electronics �Softlines and Footwear

SERVICES PRODUCT CATEGORIES



Factory Audit

Opening meeting with factory managementfollowed by factory tour

Closing meeting to report findings

Follow-up audit (if necessary)

Review on factoryManagement Policiesand Implementation

Additional physical &

record reviews

One-on-One interviews

to verify findings

Group & individual interviewsPhysical site assessmentsDocuments & records reviews

ALS FACTORY AUDIT PROCESS

ALS helps you to perform and document the selection and approval process of suppliers through tailor-made factory audit programs with reference to international quality systems, environmental and social accountability standards that meet your needs. This professional service helps you select new suppliers as well as assess the performance of existing ones.

A factory audit can be performed on different aspects of your process, and include (but are not limited to):

� Factory facilities

�Machinery

� Production flows

� Quality systems

�Warehouse capabilities

�Worker welfare and Child Labour

� Legal compliance

A professional ALS factory audit report helps your understanding of potential suppliers, before placing the order.

Supply chains are global and it's now more critical than ever before to understand yours. Global markets expect supply chains that are legal, have social integrity, and most importantly do not compromise the well-being of the people involved in them.


Initial Production Check (IPC)ALS helps clients to identify problems in order to plan for a suitable solution. The initial start-up production process is key to product quality. ALS engineers intervene to report on the manufacturing status at the early stage of production. We check inventory records, critical material compliance, head count on the production line, workmanship and select samples for testing. We deliver useful control data and assist the client to set up the relevant control matrix.

Production monitoring (PM)ALS can monitor on-site production processes and work closely with factories to improve the process and ensure work consistency. This can identify and eliminate defects from beginning to the end of the production, underlying the importance of keeping the factory accountable and making you aware any problems at different production stages.

During Production Inspection (DUPRO)ALS inspectors select representative samples to determine if the quality problems previously detected have been resolved. By communicating results with the management of the factory, future progress can be determined to ensure the consignment meets the shipment schedule. Sealed samples from the representative sample size are prepared by ALS inspectors and sent to accredited laboratories for product safety testing upon request (i.e. due diligence testing).

Final Random Inspection (FRI)With production complete, ALS coordinates and performs a final examination of the goods. The service confirms all contractual and technical requirements are built into the product before shipment.

Final Random Inspection is the most common inspection service. Internationally recognised sampling methods are applied to establish a representative sample size for inspection. ALS will then check for quality, quantity, workmanship, functionality, cosmetics, assortment, marking, and the packaging condition. The inspection report includes photos to highlight any of the commercial defects that have been identified.

Loading Supervision (LS)Before shipping to buyers, ALS counts and loads products, and seals containers at the factory or port to ensure integrity of products shipped can meet buyers' requirements.

InspectionALS' inspection team is highly mobile and has a reputation for providing professional on-site services. As an independent third party we are free from any conflict of interest, and are able to follow our clients manufacturing projects and purchasing plans from city to city.An ALS inspection report minimises your risk of sub-standard products leaving the factory and entering the market, helping to protect your brand reputation, and reduce any negative commercial risk.

An ALS hub network located across mainland China as well as in different Asian countries allows inspectors to be on site in your factory between 6 hours and 48 hours of your booking, depending on the urgency of your needs. ALS inspectors are trained industry professionals with experience specific to your nominated product categories. These teams have specialist experience across a range of product lines including toys, nursery, general merchandises, electronics and softlines items.

As your inspection partner, ALS' goal is to provide you with confidence in the quality of the manufactured products, and avoid defective products reaching final customers.


As one of the world’s largest quality assurance companies, ALS laboratories have well-trained experts to assist with product compliance according to the latest standards and technologies. ALS laboratories carry a range of local and international accreditations, including:

� UKAS accreditation – 7660

� CPSC Registration – 1081

� CNAS accreditation – L3783

� AQSIQ Certification – 194

Equipped with state-of-the-art technologies, ALS laboratories provide a wide range of testing services across multiple product categories including toys, nursery, general merchandises, electronics and softlines.

Key testing services include: � Chemical and Analytical Tests

� Physical and Mechanical Tests

� Performance and Reliability Tests

�Nursery and Childcare Tests

� Food Contact and Food Packaging Tests

� Electrical and Electronic Tests

Apart from providing routine testing compliance services, we also provide buyers and vendors with technical consultation, product risk assessment, seminars as well as trainings.


“ALS staff are very patient and responsive with our initial questions. We will certainly use ALS when we need more testing. They are a very efficient team and have good turnaround time.”

MEDICAL TECHNOLOGY MANUFACTURER

ALS can provide a wide range of testing services according to different international requirements.

Testing Services


Supply Chain Management

Samples can be picked up and sealed by ALS inspectors on-site for Due Diligence TestingALS can provide 100% inspection upon request.

ALS SUPPLY CHAIN MANAGEMENT SOLUTIONS FLOWCHART

As your testing and inspection partner, ALS is pleased to offer a TOTAL QUALITY SOLUTION that will exceed your quality needs and expectation. Today's market is complicated and speed-to-market is important. Many business challenges facing retailers and buyers particularly include:

� How to effectively select new suppliers and monitor existing suppliers performance?

� How to ensure on-time delivery of quality products and avoid product recalls?

� How to meet with regulatory, safety and performance requirements of specific products?

Retailers and buyers need great support from quality partners to provide customised programs in different production stages. The programs designed are based on clients’ products, export markets as well as QA budget. ALS provides tailor-made Supplier Chain Management Solutions highlighted in the flowchart below, covering appropriate quality assurance services throughout the different production stages. In addition, ALS' client web portal Webtrieve™ offers data management and vendor performance assessment.

Key benefits of the ALS Supplier Chain Management Solutions means: � consistent testing and analysis throughout the different quality assurance services

� a customised program across the different production stages

� clients have access to a cost-effective, smart solution.

ProductionStages

ProductDesign

VendorSelection

ProductionStart

25-40%Completed

100%Completed

ProductShipment

ALS FactoryAudit &

InspectionServices

FactoryAudit

InitialProduction

Check(IPC)

DuringProduction

Check(DUPRO)

FinalRandom

Inspection(FRI)

LoadingSupervision

(LS)

ALS TestingServices

Product RiskAssessment

RawMaterial

&Component

Testing

Compliance&

PerformanceTesting

DueDiligenceTesting

ALSWebtrieve Web-based Portal - Data Management to evaluate the Supplier Chain Performance

Production Monitoring


Quality assurance program built for client needs“If I ever have questions about sampling or analysis, I go directly to ALS. The staff are extremely knowledgeable and helpful.”

CONSULTANT

The ALS Quality Management System (QMS) is structured to include the needs of clients and ALS corporate policies, as well as accreditation, licensing, and certification requirements. ALS achieves and maintains its high standard through a quality system focus combined with documented policies and procedures. The system is supported by a dedicated team of highly experienced professionals who maintain the Quality Management System, conduct internal audits and proficiency programs, control documentation, identify improvement opportunities and assist in training and compliance.

Our QMS focuses on the generation of high-quality data that is delivered on time, and meets client and regulatory requirements.

ALS employs a multi-layered approach to optimising quality including:

� Blanks and Duplicates

�Matrix Spikes and Surrogates

� Laboratory controls and Standard Reference Materials

� Analyst comparisons and Blind samples

� Long term participation in international Proficiency Testing programmes

� Final review and approval by a signatory

All analytical methods used at ALS undergo validation prior to their approval for use in the laboratory. The approved methods contain criteria for quality control and performance criteria that provides information on each preparation and analytical stage of analysis. Data generated are compared to data quality objectives.

ALS policy: � Generate scientifically sound and legally defensible data

� Provide high quality testing services in compliance with accreditation and regulatory requirements

Scheduled internal audits are performed on all quality management system elements. System audits are qualitative evaluations of all components of the laboratory systems. They determine if the measurement systems are being used appropriately. Such audits typically involve a comparison of the activities given in the QA Manual with those actually scheduled or performed and are conducted by a Quality Assurance Manager at each facility. Audit findings are used by ALS to improve process performance.

INSURANCESALS ensures that all appropriate liability and indemnity requirements are met with care and consideration. Appropriate levels of insurances are in place to meet industry requirements, including Combined General Liability and Professional Indemnity. Copies of these insurance certificates are available upon request.

TRAININGEvery new ALS employee undergoes detailed induction training and we have an annual compliance program for all supervisors and managers.

Quality Management SystemALS is committed to consistently providing quality data and service to satisfy the requirements of each client by focusing on rapid turnaround time, results, and client value added services.


Health, Safety and the Environment as a priority

ALS believes the meeting of its safety and environmental obligations is essential to our long-term success. The company imparts its safety and environmental values from the first day the employee commences work with the company and throughout their term as a valued employee.

We do this by: � Comprehensive safety training as part of the employee onboarding process

� Ongoing training, including formal training on core topics and personalized training based on risk assessments

� Integration with our day-to-day operations through our “Safety First” program and quality management system

� Auditing, reporting and review at all levels of the organization

ALS has a core value of “Safety as a Priority”. Being an employee of ALS is about putting safety first. This approach is identical for staff working in ALS Lima, Vancouver, Johannesburg, Hong Kong, or Sydney.

As part of this global approach, the minimum standard is driven by an ethic to deliver a consistently friendly and safe approach to work, regardless of differences in local laws.

The ALS HSE Minimum Standard requires each business to manage key risks by adopting the following:

� Ensuring health, safety and environmental resources are available;

� Ensuring managers are aware of their responsibilities;

� Implementing a plan for managing injuries and site emergencies;

� Ensuring contractors work safely;

� Ensuring that key safety information is available for all staff to view;

� Providing training on key safety risks;

� Ensuring that staff have an opportunity to provide feedback;

� Ensuring that work areas are designed and maintained in a safe manner

� Ensuring that all incidents are reported so we can learn from our experiences;

� Completing a review of health and safety issues on a regular basis; and

� Ensuring that a monthly site audit of Safety issues is conducted.

ALS is committed to a safe work culture. Our global minimum standard assists in managing health, safety and environment risks. ALS employs a team of Health and Safety professionals at both regional and corporate level to support continual improvement and best practice.

Fixed schedules are in place for auditing, reporting and review of the HSE management system by staff, supervisors, and management.

EnvironmentALS is committed to minimizing its environmental footprint. To support this goal, each laboratory adheres to relevant legislation in their jurisdiction for waste storage and disposal. Samples and wastes are recycled or disposed in an environmentally responsible manner. Containers and packaging are recycled wherever possible.


Performing efficiently and ethically at all timesALS is committed at all times to performing duties in efficient and ethical ways.

ComplianceALS believes that meeting compliance obligations is a responsibility essential to its long-term success. The company is committed to adhering to all legislation relating to ALS operations. All ALS employees are responsible for complying with policies and procedures established to ensure that ALS fulfils requisite legislative requirements. Every employee, contractor, or agent of the company is held accountable to conform to the law and act ethically at all times. ALS runs documented in house training programs and has a culture of zero tolerance for bribery and corruption. Any complaints received on potential bribery will be independently investigated.

ConfidentialityALS employees understand the importance of confidentiality and have implemented policies that ensure the protection of client information. Employees are required to sign and follow ethics, conflict of interest, and confidentiality policies. These agreements are required to ensure that all employees are aware of the following items:

� Laboratory policy regarding ethics and the standards of integrity that are expected of them

� The notion that they are free from any undue pressures that might affect the quality of their work

Client confidentiality ensures that procedures for sending test results by mail, facsimile, email, or electronically meet client requirements. Requests for records made by a third party must be accompanied by written consent from the client. All employees assure clients that confidentiality is observed at all times when presenting records.

System Integrity � Secure, virus-free system, including a firewall to protect data

� Back-up of all data

� Redundancy of major equipment and services

� Professionally managed and maintained

� LIMS (Laboratory Information Management System)

Service approach and value addsTo develop long term partnerships, ALS looks to add value to the due diligence and quality programs of your business by providing the following:

� Provision of a range of services – inspection, testing and factory assessment

� Responsive to urgent client requirements

� Flexibility to apply documented client specific testing methods

� Technical training and consulting services

� Client Services representatives providing a single point of contact for all bookings and queries

� Direct client access to senior management and technical experts

� Electronic data reporting and client web portal

� Technical bulletins for new regulations and standards


Services

Experience and expertise with many industriesALS provides a broad range of sophisticated, state-of-the-art services to a wide variety of market segments.

Aerospace & defenceAgricultureCivil InfrastructureCommodity tradingConstructionConsumer ProductsEnvironmental health & safetyFood safetyMarineMining & explorationOil & gasPetrochemicalsPharmaceuticalPower generationPulp & PaperSmelting & refiningTransportationWater

Industries

Ask your ALS consultant for more information about our other services.

The hub and spoke

nature of the laboratory network

within ALS means our capabilities and expertise

spans many testing, inspection and certification

services.ALS clients benefit from experts who not only offer the

highest levels of service, but can also draw on countless years of experience and knowledge within the ALS ranks.

The following is a guide to the testing and analysis services that ALS is recognised globally for:

Coal QualityCommodity trade & inspection

Condition monitoringConsumer products

Environmental testingFood safety

GeochemistryIndustrial hygieneLaboratory design & buildMetallurgyOil & gasPharmaceutical


CP17

-CS0

6-02

Consumer Products Regional Hub

Right Solutions • Right Partner

www.alsglobal.com

Room 7-9, 22/F Lucida Industrial Building43-47 Wang Lung Street

Tsuen Wan, NT Hong Kong

P: +852 2493 0021

Hub LaboratoryPlainvim Industrial Park, Building D, 3/F,

Dongkeng Town, Dongguan City China

P +86 769 8101 3838

E: [email protected]