Capability assessment matrix · Instructions CAPABILITY ASSESSMENT MATRIX The Capability Assessment Matrix is a gap analysis tool to help you identify the people, training, equipment,

Capability assessment matrix

InstructionsCAPABILITY ASSESSMENT MATRIX

The Capability Assessment Matrix is a gap analysis tool to help you identify the people, training, equipment, and checklists needed to ensure an effective Emergency Response Plan (ERP).

The Capability Assessment Matrix can be used to:• Understand the full range of functional requirements necessary for a comprehensive ERP.• Identify internal and external gaps in capability and resources.• Encourage inter-department knowledge.• Integrate ERP functions.• Illustrate how a good ERP should be practical and not academic.

Section 1Leadership and Management Role Matrix: Identify the necessary leadership teams responsible for starting, maintaining, and closing down an incident response both at your headquarters location and at the incident location.

Section 2Crisis Communications Role Matrix: Identify primary crisis communications roles necessary to successfully and responsibly manage an incident. These functional roles may be filled internally or with the assistance of outsourced partners.

Section 3 Emergency Call Center Role Matrix: Identify emergency call center facility/partner capabilities and functional roles needed to collect vital information from all involved and manage the data.

Section 4Family Assistance Center Role Matrices: Identify primary roles for Family Assistance Center teams, Special Assistance Teams, and Mental Health teams to properly support internal staff and family and friends of those affected by the incident.

Section 5Personal Effects Role Matrix: Identify primary roles for the collection, cataloging, and return of the personal effects of those persons directly affected by the incident.

Section 6Human Remains Role Matrices: Identify technical, scientific, and administrative roles necessary to recover, analyze and properly inter human remains resulting from the incident.

Note: Different incidents provide different challenges. The matrix should be completed with a degree of flexibility. In some incidents, the location may drive who is responsible for some of the roles.

2

Resources

People Identified: Yes No

People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:

Reference: Function: Authority / Responsibility:

Yes No

Yes No

Yes No

Outsourced: Yes NoEnter data into a single database from ante mortem questionnaires or missing person reports, call center information, current status of PDAs, names of families contacted or at the FAC, hospital or death certificate information, human remains and disposition information, services available at the FAC, external services available, relevant response agency contacts, member contacts, movement log, etc.

Data Entry Team

Family Assistance Center Teams4.1

InstructionsCAPABILITY ASSESSMENT MATRIX

Reference: Numbering system for planning and discussion purposes.

Function: This matrix is divided into six areas, e.g., Crisis Communications or Family Assistance. These represent broad areas made up of individual roles.

Role: The individual roles assigned to a person, which vary in authority subject to capability and not employment grade. Each role has a pre-designated work flow and should include an ERP job specification accompanied by training. Kenyon has pre-filled the roles based on extensive emergency response experience.

Description: How the role operates within the Function. Kenyon has pre-filled the descriptions based on extensive emergency response experience.

Authority / Responsibility: The internal department responsible for ensuring the specific role is prepared before, during, and following an incident.

Resources: This section allows you to account for each role and assess the readiness of people, equipment and processes using the following Yes/No questions:

Outsourced: Do you outsource this role?People Identified: Have you identified internal staff to fill this role?People Trained: Have you trained the internal staff assigned to this role?Equipment/Diagrams: Do you have the necessary equipment and diagrams/instructions for this role?Checklist: Do you have easy-to-use checklists for this role, and have they been practiced?

Notes: Provides the opportunity for further clarification or explanation.

1

2

3

4

5

6

7

1 2

3

5

64 7

3

Illustrates the Color Coding and Role Authority within each functionCOLOR KEY

Functional Leadership and Management

Functional Directors

Functional Coordinators

Functional Managers

Functional Staff

Fields that Need to be Filled in

4

TABLE OF CONTENTS

Section I Leadership and Management Role Matrix

1.1 Crisis Management Center

1.2 Incident Management Center

Section II Crisis Communications Role Matrix 2.1 Media Related Response Teams

Section III Emergency Call Center Role Matrix 3.1 Emergency Call Center Teams

Section IV Family Assistance Center Role Matrices 4.1 Family Assistance Center Teams

4.2 Special Assistance Teams

4.3 Mental Health Teams

Section V Personal Effects Role Matrix

5.1 Personal Effects Teams Services Role MatrixSection VI Human Remains Role Matrices

6.1 Search and Recovery Teams

6.2 Morgue Administration and Support Teams

6.3 Morgue Scientific and Support Teams

6.4 Identification Teams

6

7

12

17

118

22

23

27

29

38

43

46

47

53

55

59

67

76

5

SECTION ONELeadership and Management Role Matrix

6

©Kenyon International Emergency Services, 21 April 2015

• Administration• Information Technology (IT)

Logistics(purchasing, supply, contracts)

CEO(leadership)

CMC Coordinator(coordination, prioritization)

Legal(criminal, civil, releases)

Insurance / Risk Management(brokers, underwriters, funding)

Safety & Security(law enforcement, security of response)

Operations 1(continued Ops)

Human Resources(crew, employees, workers comp)

Public Relations(crisis communications, marketing, web)

Commercial Passenger Services(manifest, call center)

Operations 2(’Go Flight’ aircraft, support

deployed teams)

Support Staff

1.1 CRISIS MANAGEMENT CENTERLeadership Roles at Your Headquarters

7


Copier, Fax Machine,Printer, Scanner, Shredder

TV Monitors/Cable News


White Screen/White Board

Clock

Beverages&

Snacks

Projector

Conference Bridge Phones

Restricted Entry

Sign: “CrisisManagement Center

Status Board Status Board Status Board

Technical Library

1.1 CRISIS MANAGEMENT CENTERConceptual Layout

8

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Manages the Crisis Management Center, coordinates all actions of the CMC and leads all briefings. Responsible for ensuring the center runs smoothly and all functional teams are working together.

CMC Coordinator

Represents the company and works directly with the communications teams, corporate leadership, and third party legal counsel to protect the company while supporting transparent communications with families and those people directly affected.

Legal

Crisis Management Center

Manages the care of the any employees who are directly affected and offers advice on morale and welfare of company employees; those directly involved in the response and all employees

Human Resources

1.1

Leadership

CEO

Crisis Management Center1.1



9

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Serves as the liaison to the crisis communications team, advising the CMC on communications issues and advising the crisis communications team on updates from the CMC. Serves as the liaison for company teams working with different government agencies. Works with other corporate departments to ensure sensitive and consistent communications are done throughout the company.

Public Relations

Serves as liaison to the company investigation team, advising the CMC on any immediate safety issues that may arise and advises the investigation team on updates from the CMC. If law enforcement agencies are involved in the investigation, then they serve as a liaison to company teams working with those agencies.

Safety & Security


Serves as company liaison to the call center director and family assistance director, advising the CMC on any issues with care for families and those people directly affected. They advise the call center director and family assistance director of any updates from the CMC.

Commercial Passenger Services

1.1

Works directly with corporate accounting to capture and track all costs associated with the loss. Also works with brokers and insurers to ensure timely reimbursement and that claims communications are managed in coordination with company communications staff.

Insurance / Risk Management




10

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Serves as coordinator for any relief flights or transport for large-scale movement of response staff, families, or people directly affected.

Operations 2

Coordinates initial movement and support of responder and establishment of the CMC.

Logistics


Notes takers, secretarial support, IT and telecommunications staff and interpreters as needed.

Support Staff

1.1

Serves as a liaison from flight or operations control to CMC to advise them of any additional irregular operations or changes to operations based on the loss. They also advise flight or operations control on any decision or updates from the CMC.

Operations 1




11


• Administration• Information Technology (IT)

IMC CoordinatorCEO

Legal


Logistics

Commercial

Public Relations

Partners

Operations

Support Staff

1.2 INCIDENT MANAGEMENT CENTERLeadership Roles at the Incident Site

12


Staff ChiefFinancesLogisticsITShredder

Copier, Fax Machine,Printer, Scanner



White Screen/White Board

BulletinBoard

TeamManagement

Clock

Beverages&

Snacks

Projector

Conference Bridge Phones

Housing Meals Communications Security TransportationAdministrative

Restricted Entry

Sign: “IncidentManagement Center

1.2 INCIDENT MANAGEMENT CENTERConceptual Layout

13

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Represents the company and works directly with the communications teams, corporate leadership, and third party legal counsel to protect the company while supporting transparent communications with families and those people directly affected.

Legal

Serves as the liaison to the crisis communications team, advising the IMC on communications issues and advising the crisis communications team on updates from the IMC. Serves as the liaison for company teams working with different government agencies. Works with other corporate departments to ensure sensitive and consistent communications are done throughout the company.

Public Relations

Incident Management Center

Works directly with corporate accounting to capture and track all costs associated with the loss. Also works with brokers and insurers to ensure timely reimbursement and that claims communications are managed in coordination with company communications staff.


1.2

Manages the Incident Management Center, coordinates all actions of IMC and leads all briefings. Responsible for ensuring the center runs smoothly and all functional teams are working together.

IMC Coordinator

Incident Management Center1.2



14

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Company that are providing support should send liaison to establish communication and coordination with the IMC.

Partners

Coordinates initial movement and support of responder and establishment of the IMC.

Logistics

Incident Management Center

Serves as a liaison from flight or operations control to IMC to advise them of any additional irregular operations or changes to operations based on the loss. They also advise flight or operations control on any decision or updates from the IMC.

Operations

1.2

Note takers, secretarial support, IT, telecommunications staff, and interpreters as needed.

Support Staff




15

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Serves as company liaison to the call center director and family assistance director, advising the IMC on any issues with care for families and those people directly affected. They advise the call center director and family assistance director of any updates from the IMC.

Commercial


16

SECTION TWOCrisis Communications Role Matrix

17


Crisis Communication

Director

Local MediaCoordinator

Site MediaCoordinator

Home Office MediaCoordinator

Media MonitoringCenter

Media CallCenter

Agents

2.1 CRISIS COMMUNICATIONSMedia Related Response Teams

18

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Arrange and moderate media briefings for local news networks impacted. To include managing content, tone and timing.

Local Media Coordinator

Arrange and moderate media briefings at incident site location to include managing content, tone and timing.

Site Media Coordinator

Media Related Response Teams2.1

Determines, implements and maintains communications strategy following a major incident.

Crisis Communications Director

Crisis Communications Director2.1


19

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Monitors traditional and social media for coverage of the incident. Notifies Crisis Communications Director about significant stories.

Media Monitoring Center

Manages surge media inquiries generated by unplanned events. Uses a script-based system to ensure consistent response. Able to disburse press releases and official statements on demand. Identifies common themes.

Media Call Center


Arrange and moderate media briefings at company/HQ location to include managing content, tone and timing.

Home Office Media Coordinator



20

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes NoControlled, professional approach to all inquiries. Agents receive and record the details of each media call, identifying repeat callers and organizations immediately.

Media Call Center Agents


21

SECTION THREEEmergency Call Center Role Matrix

22


Emergency CallCenter Director

Multiple CentersCoordinator

Inbound TeamManager

Confirmation TeamManager

Travel & AssistanceTeam Manager

Data ManagementTeam Manager

Agents Agents Agents Agents

100+ 30 + 40 + 50 +

3.1 EMERGENCY CALL CENTEREmergency Call Center Teams

23

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Directly monitors performance and wellbeing of inbound team.

Inbound Team Manager

Agents receiving all inbound calls directed at the call center.

Inbound Agents

Emergency Call Center Teams3.1

Responsible for the overall call center operations and reports directly to the Senior Incident Director.

Emergency Call Center Director

Emergency Call Center Director3.1


24

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Agents making notification calls back to persona directly affected.

Confirmation Agents

Directly monitors performance and wellbeing of Travel and Assistance team.

Travel and Assistance Team Manager


Directly monitors performance and wellbeing of confirmation team.

Confirmation Team Manager



25

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Directly monitors performance and wellbeing of Data Management team.

Data Management Team Manager

Agents responsible for managing. Sharing and analyzing data gathered at the call center.

Data Management Agents


Agents making all travel and assistance arrangements for persons directly affected.

Travel and Assistance Agents



26

SECTION FOURFamily Assistance Center Role Matrices

27


Family AssistanceDirector

Family AssistanceCenter Coordinator

LogisticsManager

TransportationManager

HousingManager

AdministrationManager

FinanceManager

SecurityTeam

Call CenterLiaison Team

Hotel LiaisonTeam

SecretarialTeam

SAT MemberExpense Team

CommunicationsTeam

Local Transportation

TeamMeals and

Activities TeamData Entry

TeamFAC Expense

Team

Procurement &Supplies Team

Child CareTeam

RecordsManagement Team

Close OutTeam

InformationTechnology

Special AssistanceTeam Coordinator

Hospital TeamManager

FAC SAT TeamManager

Non-TravelingTeam Manager

Identification &Repatriation Support

Liaison

SAT Team SAT Team SAT Team DNA ReferenceCollection

SAT Team SAT Team SAT TeamIdentification

Support Management

SAT Team SAT TeamRepatriation

SupportManagement

SAT Team

Mental HealthCoordinator

Family AssistanceCenter Manager

Family TeamManager

Client TeamManager

Morgue Manager

FAMILY ASSISATNCE CENTER4

28



Family AssistanceCenter Coordinator

LogisticsManager

TransportationManager

HousingManager


FinanceManager

SecurityTeam

Call CenterLiaison Team

Hotel LiaisonTeam

SecretarialTeam

SAT MemberExpense Team

CommunicationsTeam

Local Transportation

Team

Meals andActivities Team

Data EntryTeam

FAC ExpenseTeam

Procurement &Supplies Team

Child CareTeam

RecordsManagement Team

Close OutTeam

InformationTechnology

4.1 FAMILY ASSISTANCE CENTERFamily Assistance Center Teams

29

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Provision of logistical and administrative support to the family assistance operations leading and supervising the work of the logistical, transportation, housing, administrative and finance managers. She/he takes the place of the FAC Director in his/her absence and operates the night shift as necessary.

Family Assistance Center Coordinator

Assist the FAC coordinator with security, communications and procurements of supplies to supplement the deployed kits as necessary.

Logistics Manager


Leads the family assistance response. Ensure each aspect of family assistance is highly compassionate, professional and efficient. Determine number of FA personnel required, travels to incident with appropriate equipment, coordinates with SID and CMC.

Family Assistance Director

Family Assistance Director4.1 – 4.3


30

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Ensure the provision of appropriate communication and information technology systems, processes, equipment and advice in support of the FAC operation.

Communications Team

Follow established systems and procedures for requests, ordering, purchase, delivery and reconciliation of items and general supplies. Maintain inventory and identify local sources.

Procurements and Supplies Team


Ensure that appropriate security provisions are in place to guard against unlawful access to the FAC, including an appropriate personal accreditation (badging) system.

Security Team



31

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Responsible for facilitating the integration of data and information within the Family Assistance Center with the Call Center, third parties, governments and head office.

Call Center Liaison Team

Responsible for coordinating the provision of local ground transport for family members and care team.

Local Transportation Team


Arranges all travel and ground transport for deployed staff members, survivors and families within the country of the disaster.

Transportation Manager



32

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Develop and maintain a database of all persons utilizing provided accommodation and liaise with hotel operators regarding availability and logistics.

Hotel Liaison Team

Manage requests from family members regarding special accommodation and eating requests and or requirements.

Meals and Activities Team


Manage the day to day activities of the housing function, including accommodation, eating requirements, child care and activities for staff, Survivors and Families.

Housing Manager



33

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Directly supervise staff working in the secretarial, data entry, record management, translation services and information technology areas.

Administration Manager

Provided the FA Director and other senior management within the FA Center with telephone reception, general clerical, recording of minutes of meetings, typing, management of internal and external mail, file management, staff administrative management.

Secretarial Team


Set up and run the childcare facilities (toddlers, youth and teenagers section) in coordination with the Red Cross, humanitarian support agencies or private childcare providers and team members.

Child Care Team



34

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Manage database of victims, families at FAC, services provided. Required to produce reports for internal and external use.

Records Management Team

Maintain all IT equipment (PCs, printers, faxes, email accounts).

Information Technology Team


Enter data into a single database from ante mortem questionnaires or missing person reports, call center information, current status of PDAs, names of families contacted or at the FAC, hospital or death certificate information, human remains and disposition information, services available at the FAC, external services available, relevant response agency contacts, member contacts, movement log, etc.

Data Entry Team



35

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Ensure that all SAT members are aware of relevant financial practices and personal financial responsibilities.

SAT Expense Team

Ensure that all FAC members are aware of relevant financial practices and personal financial responsibilities.

FAC Expense Team


Provides financial support to all areas of the deployment managing the day to day expenditures by the deployed staff ensuring set limits are not exceeded.

Finance Manager



36

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes NoEnsure all finance support team members participate in the close out procedures of the FAC including returning time sheet, unused cash and expense report.

Close Out Team


37



Special AssistanceTeam Coordinator

Hospital TeamManager

FAC SAT TeamManager

Non-TravelingTeam Manager

Identification &Repatriation Support

Liaison

SAT Team SAT Team SAT Team DNA ReferenceCollection

SAT Team SAT Team SAT TeamIdentification

Support Management

SAT Team SAT TeamRepatriation

SupportManagement

SAT Team

4.2 FAMILY ASSISTANCE CENTERSpecial Assistance Teams

38

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Manage the SAT members providing front line care, attention and support to survivors and families at the hospitals.

Hospital Team Manager

Responsible for front line care and attention of survivors and families in the hospital.

Hospital SAT Team

Special Assistance Teams4.2

Leads the team dealing with front line care and attention of survivors and families at hospitals, airports, hotels, memorial services, visits to the site, morgue, funerals, non-traveling families support, etc.

Special Assistance Team Coordinator



39

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Responsible for front line care and attention of survivors and families at the FAC.

FAC SAT Team

Manage team that provides front line care and attention of non-traveling survivors and families via personal visits, conference aid, phone, email, and mail.

Non-Traveling Team Manager


Manage the SAT members providing front line care, attention and support to survivors and families at the FAC.

FAC SAT Team Manager



40

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Assist families with correct identification of the remains of their loved one in coordination with the local medical examiner/coroner and morgue personnel.

Identification and Repatriation Support Liaison

Coordinate ante-mortem information interviews, request medical information and collect DNA buckle swab reference samples from appropriate relatives.

DNA Reference Collection


Responsible for front line care and attention of survivors and families via personal visits, conference aid, phone, email, and mail.

Non-Traveling SAT Team



41

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes NoSupports the repatriation wishes of the family. This includes understating international repatriation, documentation and coordination with funeral arrangements.

Repatriation Support Manager


Supports the ante-mortem collection process. Ensuring all data gathered is secured and shared in an appropriate manner/method.

Identification Support Manager


42



Mental HealthCoordinator

Family AssistanceCenter Manager

Family TeamManager

Client TeamManager

Morgue Manager

4.3 FAMILY ASSISTANCE CENTERMental Health Teams

43

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Mental health staff allocated to the FAC to work with team members, families and survivors as needed.

FAC Manager

Mental health staff allocated to the FAC to work with families and survivors as needed.

Family Team Manager

Mental Health Teams4.3

Leads and supervises all Mental Health professionals who are deployed to the site in providing appropriate service and support.

Mental Health Coordinator



44

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes NoMental health staff allocated to the morgue staff for support as needed.

Morgue Manager


Mental health staff allocated to the client staff for support as needed.

Client Team Manger


45

SECTION FIVEPersonal Effects Role Matrix

46


Personal EffectsOperations Director

Search & RecoveryManager

Process Manager


Search & RecoveryTeam




Morgue Liaison

Data ManagementTeam

DecontaminationTeam

Inventory Team

Photography Team

Storage & ShippingTeam

Agency Liaison

Quality & Assurance

5.1 PERSONAL EFFECTS OPERATIONSPersonal Effects Teams

47

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Responsible for ensuring the searching, recording, tagging and bagging of Personal Effects within the incident scene/s.

PE Search and Recovery Manager

Responsible for the searching, recording, tagging and bagging of remains within the incident scene and the recovery, protection and initial processing of Personal Effects.

PE Search and Recovery Team

Personal Effects Teams5.1

Overall reasonability for the collection, triage and return of Personal Effects to the families of persons directly affected.

Personal Effects Operations Director

Personal Effects Operations Director5.1


48

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Responsible for the safe decontamination of Personal Effects. This includes removal of hazardous waste, fluids and debris from each item. Must work in accordance to family wishes.

PE Decontamination Team

1. Keep a secure and accurate inventory of all personal effects

2. Assignment of inventory to PE Specialist3. Request inventors range numbers to be updated as needed

4. Work with data administration

PE Inventory Team


Responsibility to ensure Personal Effects process is followed following SOP’s, security and chain of custody guidelines.

PE Processing Manager



49

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

1. Secure storage of all PE2. Accurate accountability of stored PE3. Pull requested inventors4. Correct packing of PE for shipment

PE Storage and Shipping Team

Responsible for the accuracy and efficiency of the Personal Effects administration. This includes Data Management, Liaison and QC.

Administration Manager


1. Clear, detailed and quality photo documentation of all PE

2. Coordinate with Q & A uploading photos

PE Photography Team



5. Shipping of PE from the processing or storage site to the appropriate receiving party

6. Prepare and maintain proper shipping documentation for accountability and billing purposes

50

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Responsible for ensuring the collection and recording of personal effects located on deceased within the morgue.

Morgue Liaison

Responsible for the effective coordination between internal teams and other relevant response agencies involved in the incident response.

Agency Liaison


Agents responsible for managing, sharing and securing data gathered through the Personal Effects process. Long term process.

Data Management Team



51

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes NoResponsible for ensuring the implementation of quality and assurance procedures within the management of deceased personal effects.

Quality and Assurance


52

SECTION SIXHuman Remains Role Matrices

53


HUMAN REMAINS OPERATIONS6Human Remains

Operations Director

Senior ScientificCoordinator

AgencyCoordinator

AnthropologyManager

DNAManager

Latent Finger/FootPrint Manager

OdontologyManager

Anthropologists DNA SpecialistsLatent Print

Examiner Odontologists

Morgue Specialists Dental Assistants

PathologyManager

ForensicPhotographer

MangerRadiography

Manager

Support StaffManager

(Technicians)

PathologistsForensic

Photographers Radiologists Morgue Specialists

Morgue Specialists X-Ray Technicians Morgue Escorts

MorgueAdministration

PersonalManager

LogisticsManager

Personal EffectsLiaison Manager

Shipping &Repatriation

Manager

Team MemberManagement Procurement Morgue PE Support Aftercare

Health & Safety Transportation Q&A and Distribution

Shipping

Housing

Security

ChapelAdministration(General)

Information Technology Quality Control

Finance

HR Search &Recovery Operations

Coordinator

HR Search Manager

HR Recovery & Transportation

ManagerHR Technical

Recovery Manager

Search Team

Search Team

Technical R&T Team

Technical R&T Team

Search Team

Search Team

Recovery & Transportation

Manager


Manager


Manager


Manager


Manager

TechnicalR&T Team

TechnicalR&T Team

TechnicalR&T TeamSearch Team

IdentificationManagement Center

Coordinator

Post-Mortem

Ante-Mortem

Quality Control

ID Committee

Notification

54


Human RemainsOperations Director

HR Search &Recovery Operations

Coordinator

HR Search Manager

HR Recovery & Transportation

ManagerHR Technical

Recovery Manager

Search Team

Search Team

Technical Recovery Team


Search Team

Search Team


Manager


Manager


Manager


Manager


Manager



Technical Recovery TeamSearch Team

6.1 HUMAN REMAINS OPERATIONSSearch and Recovery Teams

55

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Coordinates site access and prepares the Search and Recovery plan. Ensures teams are well prepared and all agencies are kept informed.

HR Search and Recovery Operations Coordinator

Responsible for ensuring the searching, recording, tagging and bagging of remains within the incident scene.

HR Search Manager

Search and Reocvery Teams6.1

Responsible person for the morgue operations at the incident site.

Human Remains Operations Director

Human Remains Operations Director6.1 – 6.4


56

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Responsible for the arrangement and management of transporting recovered Human Remains back to storage facility/units. Includes ensuring teams arrive and depart in a timely manner to their work stations.

HR Recovery and Transportation Manager

Physical collection and transportation of recovered remains from site/s to storage facility, in preparation for examination and identification process.

HR Recovery and Transportation Team


Responsible for the physical search for Human Remains at incident locations/site. May also work with or on behalf of Personal Effects teams.

HR Search Team



57

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes NoAccompanies transportation team under guidance of Technical Manager and in accordance of international and local law.

HR Technical Recovery Team


Responsible for organizing and managing teams for high risks, high skill recovery operations, such as collapsed buildings, high altitude, under water or hazardous terrain.

HR Technical Recovery Manager


58



MorgueAdministration

PersonalManager

LogisticsManager

Personal EffectsLiaison Manager

Shipping &Repatriation

Manager

Team MemberManagement Procurement Morgue PE Support Aftercare

Health & Safety Transportation Q&A and Distribution

Shipping

Housing

Security

ChapelAdministration(General)

Information Technology Quality Control

Finance

6.2 HUMAN REMAINS OPERATIONSMorgue Administration and Support Teams

59

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Responsible for the operational management of a dedicated team of personnel.

Personnel Manager

Responsible for the human resource management of personnel on deployment.

Team Member Management

Morgue Administration and Support Teams6.2

Responsible for ensuring the efficient and effective operation of Mortuary Affairs.

Morgue Administration Coordinator



60

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Arranging for appropriate accommodation for Morgue team. This includes rotation of staff, expenses and management of issues (QC).

Housing

Responsible for developing and implementing protocols and procedures for the security of internally controlled premises, exhibits and property.

Security


Responsible for the provision of health and safety assessments and recommended policy and procedure.

Health and Safety



61

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Responsible for the sourcing, ordering and purchase of logistical supplies.

Procurement

Arranging/tracking transportation of Morgue personnel. All modes of transport included tracked.

Transportation


Responsible for the provision of technical, specialist and general support to the morgue operations.

Logistics Manager



62

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Responsible for the provision of information technology support to the incident response operations.

Information Technology

Tracking the expense of the Morgue process and ensuring funds are available for ongoing operations. Bookkeeping, finance and accounting skills required.

Finance


Responsible for the provision of administrative support to internal operations on site.

Administration (General)



63

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Responsible for the coordination and recording of personal effects recovered from the deceased.

Morgue PE Support

Responsible for ensuring the implementation of quality and assurance procedures within the management of deceased.

Quality Assurance and Distribution


Responsible for ensuring the collection and recording of personal effects recovered from the deceased within the morgue.

Personal Effects Liaison Manager



64

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Responsible for conducting aftercare procedures.

Aftercare

Responsible for managing the transport arrangement for the repatriation of deceased.

Shipping


Responsible for ensuring the efficient and effective repatriation of deceased.

Shipping and Repatriation Manager



65

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes NoResponsible for ensuring the development and implementation of quality control procedures within the shipping and repatriation process.

Quality Control


Responsible for the planning, set up and on-going management of the on site chapel.

Chapel


66



Senior ScientificCoordinator

AgencyCoordinator

Latent Finger/ Foot PrintManager

Odontology Manager

Pathology Manager

Forensic Photographer

Manager

Latent PrintExaminer Odontologists Pathologists Forensic

Photographers

Dental Assistants

DNA SpecialistsAnthropologists

Morgue Specialists Morgue Specialists

Radiologists

X-Ray Technicians

Morgue Specialists

Morgue Escorts

AnthropologyManager

DNAManager

RadiographyManager

Support StaffManager

(Technicians)

6.3 HUMAN REMAINS OPERATIONSMorgue Scientific and Support Teams

67

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Responsible for the provision of biological profiles of the remains through accepted osteological analysis.

Anthropology Manager

Responsible for developing biological profiles of remains through accepted osteological analysis.

Anthropologists

Morgue Scientific and Support Teams6.3

Responsible for the efficient and effective management of the forensic teams in the post-mortem process.

Morgue Scientific Coordinator



68

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Responsible for the collection of appropriate DNA samples from remains and facilitating the analysis and interpretation of resultant Post-Mortem profiles against Ante-Mortem profiles.

DNA Manager

Responsible for the collection of DNA samples for analysis from deceased.

DNA Specialists


Responsible for providing mortuary support to the anthropology team.

Morgue Specialists



69

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Responsible for the collection, examination and identification of latent fingerprint impressions of deceased.

Latent Print Examiner

Responsible for ensuring forensic odontology examinations of deceased in the Post-Mortem process and the charting and comparing of Ante-Mortem and Post Mortem records within the information management process.

Odontology Manager


Responsible for the collection of appropriate fingerprint impressions from remains and the analysis, comparison and interpretation of Post-Mortem samples with Ante-Mortem samples.

Latent Finger/Foot Print Manager



70

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Responsible for assisting in forensic odontology examinations and assisting in the dental charting of deceased.

Dental Assistants

Responsible for ensuring appropriate Post-Mortem medical examinations are conducted on all relevant deceased.

Pathology Manager


Responsible for conducting forensic odontology examinations, charting and identification of deceased.

Odontologists



71

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Responsible for providing mortuary support to the pathology team.

Morgue Specialists

Responsible for providing a photographic record of the scene, deceased and evidence in support of the response operations and subsequent inquiries.

Forensic Photography Manager


Responsible for conducting post-mortem examinations of deceased.

Pathologists



72

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Responsible for ensuring that body and dentition radiographs of deceased are conducted.

Radiography Manager

Responsible for taking radiographs of deceased.

Radiologists


Responsible for photographically recording evidence within the incident scene and mortuary.

Forensic Photographers



73

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Responsible for assisting in the identification process by providing specialist support personnel for the post mortem process.

Support Staff Manager (Technicians)

Responsible for providing mortuary support to the identification teams.

Morgue Specialists


Responsible for assisting in taking radiographs of deceased.

X-Ray Technicians



74

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes NoResponsible for providing mortuary support to the identification teams.

Morgue Escorts


75



IdentificationManagement Center

Coordinator

Post-Mortem

Ante-Mortem

ID Committe

Quality Control

Notification

AgencyCoordinator

6.4 HUMAN REMAINS OPERATIONSIdentification Teams

76

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Responsible for the management and coordination of post-mortem data within the Identification Management Center.

Post-Mortem

Responsible for the management and coordination of ante-mortem data within the Identification Management Center.

Ante-Mortem

Identification Teams6.4

Day to day responsibility for the identification accuracy/efficiency. This includes PM, AM, ID Committee, QC and notification instructions.

Identification Management Center Coordinator



77

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No

Outsourced: Yes No

Responsible for facilitating quality control within the Identification Management Center.

Quality Control

Responsible for delivering death notification messages to next of kin.

Notification


Responsible for the coordination of victim identification committee meetings.

ID Committee



78

Resources


People Trained:

Equipment/Diagrams:

Checklist:

NotesRole:


Yes No

Yes No

Yes No


Outsourced: Yes NoResponsible for the effective coordination between internal teams and other relevant response agencies involved in the incident response.

Agency Coordinator


79

Documents

Capability assessment matrix · Instructions CAPABILITY ASSESSMENT MATRIX The Capability Assessment Matrix is a gap analysis tool to help you identify the people, training, equipment,