Capability assessment matrix .Instructions CAPABILITY ASSESSMENT MATRIX The Capability Assessment

  • View
    224

  • Download
    2

Embed Size (px)

Text of Capability assessment matrix .Instructions CAPABILITY ASSESSMENT MATRIX The Capability Assessment

  • Capability assessment matrix

  • InstructionsCAPABILITY ASSESSMENT MATRIX

    The Capability Assessment Matrix is a gap analysis tool to help you identify the people, training, equipment, and checklists needed to ensure an effective Emergency Response Plan (ERP).

    The Capability Assessment Matrix can be used to: Understand the full range of functional requirements necessary for a comprehensive ERP. Identify internal and external gaps in capability and resources. Encourage inter-department knowledge. Integrate ERP functions. Illustrate how a good ERP should be practical and not academic.

    Section 1Leadership and Management Role Matrix: Identify the necessary leadership teams responsible for starting, maintaining, and closing down an incident response both at your headquarters location and at the incident location.

    Section 2Crisis Communications Role Matrix: Identify primary crisis communications roles necessary to successfully and responsibly manage an incident. These functional roles may be filled internally or with the assistance of outsourced partners.

    Section 3 Emergency Call Center Role Matrix: Identify emergency call center facility/partner capabilities and functional roles needed to collect vital information from all involved and manage the data.

    Section 4Family Assistance Center Role Matrices: Identify primary roles for Family Assistance Center teams, Special Assistance Teams, and Mental Health teams to properly support internal staff and family and friends of those affected by the incident.

    Section 5Personal Effects Role Matrix: Identify primary roles for the collection, cataloging, and return of the personal effects of those persons directly affected by the incident.

    Section 6Human Remains Role Matrices: Identify technical, scientific, and administrative roles necessary to recover, analyze and properly inter human remains resulting from the incident.

    Note: Different incidents provide different challenges. The matrix should be completed with a degree of flexibility. In some incidents, the location may drive who is responsible for some of the roles.

    2

  • Resources

    People Identified: Yes No

    People Trained:

    Equipment/Diagrams:

    Checklist:

    NotesRole:

    Reference: Function: Authority / Responsibility:

    Yes No

    Yes No

    Yes No

    Outsourced: Yes NoEnter data into a single database from ante mortem questionnaires or missing person reports, call center information, current status of PDAs, names of families contacted or at the FAC, hospital or death certificate information, human remains and disposition information, services available at the FAC, external services available, relevant response agency contacts, member contacts, movement log, etc.

    Data Entry Team

    Family Assistance Center Teams4.1

    InstructionsCAPABILITY ASSESSMENT MATRIX

    Reference: Numbering system for planning and discussion purposes.

    Function: This matrix is divided into six areas, e.g., Crisis Communications or Family Assistance. These represent broad areas made up of individual roles.

    Role: The individual roles assigned to a person, which vary in authority subject to capability and not employment grade. Each role has a pre-designated work flow and should include an ERP job specification accompanied by training. Kenyon has pre-filled the roles based on extensive emergency response experience.

    Description: How the role operates within the Function. Kenyon has pre-filled the descriptions based on extensive emergency response experience.

    Authority / Responsibility: The internal department responsible for ensuring the specific role is prepared before, during, and following an incident.

    Resources: This section allows you to account for each role and assess the readiness of people, equipment and processes using the following Yes/No questions:

    Outsourced: Do you outsource this role?People Identified: Have you identified internal staff to fill this role?People Trained: Have you trained the internal staff assigned to this role?Equipment/Diagrams: Do you have the necessary equipment and diagrams/instructions for this role?Checklist: Do you have easy-to-use checklists for this role, and have they been practiced?

    Notes: Provides the opportunity for further clarification or explanation.

    1

    2

    3

    4

    5

    6

    7

    1 2

    3

    5

    64 7

    3

  • Illustrates the Color Coding and Role Authority within each functionCOLOR KEY

    Functional Leadership and Management

    Functional Directors

    Functional Coordinators

    Functional Managers

    Functional Staff

    Fields that Need to be Filled in

    4

  • TABLE OF CONTENTS

    Section I Leadership and Management Role Matrix

    1.1 Crisis Management Center

    1.2 Incident Management Center

    Section II Crisis Communications Role Matrix 2.1 Media Related Response Teams

    Section III Emergency Call Center Role Matrix 3.1 Emergency Call Center Teams

    Section IV Family Assistance Center Role Matrices 4.1 Family Assistance Center Teams

    4.2 Special Assistance Teams

    4.3 Mental Health Teams

    Section V Personal Effects Role Matrix 5.1 Personal Effects Teams Services Role MatrixSection VI Human Remains Role Matrices

    6.1 Search and Recovery Teams

    6.2 Morgue Administration and Support Teams

    6.3 Morgue Scientific and Support Teams

    6.4 Identification Teams

    6

    7

    12

    17

    118

    22

    23

    27

    29

    38

    43

    46

    47

    53

    55

    59

    67

    76

    5

  • SECTION ONELeadership and Management Role Matrix

    6

  • Kenyon International Emergency Services, 21 April 2015

    Administration Information Technology (IT)

    Logistics(purchasing, supply, contracts)

    CEO(leadership)

    CMC Coordinator(coordination, prioritization)

    Legal(criminal, civil, releases)

    Insurance / Risk Management(brokers, underwriters, funding)

    Safety & Security(law enforcement, security of response)

    Operations 1(continued Ops)

    Human Resources(crew, employees, workers comp)

    Public Relations(crisis communications, marketing, web)

    Commercial Passenger Services(manifest, call center)

    Operations 2(Go Flight aircraft, support

    deployed teams)

    Support Staff

    1.1 CRISIS MANAGEMENT CENTERLeadership Roles at Your Headquarters

    7

  • Kenyon International Emergency Services, 21 April 2015

    Copier, Fax Machine,Printer, Scanner, Shredder

    TV Monitors/Cable News

    TV Monitors/Cable News

    White Screen/White Board

    Clock

    Beverages&

    Snacks

    Projector

    Conference Bridge Phones

    Restricted Entry

    Sign: CrisisManagement Center

    Status Board Status Board Status Board

    Technical Library

    1.1 CRISIS MANAGEMENT CENTERConceptual Layout

    8

  • Resources

    People Identified: Yes No

    People Trained:

    Equipment/Diagrams:

    Checklist:

    NotesRole:

    Reference: Function: Authority / Responsibility:

    Yes No

    Yes No

    Yes No

    Resources

    People Identified: Yes No

    People Trained:

    Equipment/Diagrams:

    Checklist:

    NotesRole:

    Reference: Function: Authority / Responsibility:

    Yes No

    Yes No

    Yes No

    Resources

    People Identified: Yes No

    People Trained:

    Equipment/Diagrams:

    Checklist:

    NotesRole:

    Reference: Function: Authority / Responsibility:

    Yes No

    Yes No

    Yes No

    Resources

    People Identified: Yes No

    People Trained:

    Equipment/Diagrams:

    Checklist:

    NotesRole:

    Reference: Function: Authority / Responsibility:

    Yes No

    Yes No

    Yes No

    Kenyon International Emergency Services, 21 April 2015

    Manages the Crisis Management Center, coordinates all actions of the CMC and leads all briefings. Responsible for ensuring the center runs smoothly and all functional teams are working together.

    CMC Coordinator

    Represents the company and works directly with the communications teams, corporate leadership, and third party legal counsel to protect the company while supporting transparent communications with families and those people directly affected.

    Legal

    Crisis Management Center

    Manages the care of the any employees who are directly affected and offers advice on morale and welfare of company employees; those directly involved in the response and all employees

    Human Resources

    1.1

    Leadership

    CEO

    Crisis Management Center1.1

    Crisis Management Center1.1

    Crisis Management Center1.1

    9

  • Resources

    People Identified: Yes No

    People Trained:

    Equipment/Diagrams:

    Checklist:

    NotesRole:

    Reference: Function: Authority / Responsibility:

    Yes No

    Yes No

    Yes No

    Resources

    People Identified: Yes No

    People Trained:

    Equipment/Diagrams:

    Checklist:

    NotesRole:

    Reference: Function: Authority / Responsibility:

    Yes No

    Yes No

    Yes No

    Resources

    People Identified: Yes No

    People Trained:

    Equipment/Diagrams:

    Checklist:

    NotesRole:

    Reference: Function: Authority / Responsibility:

    Yes No

    Yes No

    Yes No

    Resources

    People Identified: Yes No

    People Trained:

    Equipment/Diagrams:

    Checklist:

    NotesRole:

    Reference: Function: Authority / Responsibility:

    Yes No

    Yes No

    Yes No

    Kenyon International Emergency Services, 21 April 2015

    Serves as the liaison to the cr