Béatrice Campion 12533 Presnell Street Los Angeles, CA 90066 Home: (310) 301– 0600 Cell: (310) 600 – 2320 [email protected]SUMMARY Over 15 years of senior management experience in industries including upscale fashion, jewelry and beauty products/services. Unique ability to adapt to new and challenging environments and provide personalized customer attention. PROFESSIONAL EXPERIENCE Director of Operations/Salon Director Privé Salon – Los Angeles, CA 02/02 - 12/09 • Recruited, hired, trained and effectively supervised more than 30 employees in an upscale hair salon that generated $ 2.5 M in annual sales • Achieved annual revenue goals and as well as reducing overhead expenditures • Reduced front desk staff turnover through improved communication • Improved customer service by training and encouraging staff to provide personalized attention to all clientele • Developed a reward membership program to increase repeat business that resulted in 12% annual growth • Negotiated and coordinated all outside services for VIP’s that included: house calls, photo & video shoots; as well as fashion and award shows (Academy Awards, Golden Globes & Grammy’s, etc.) • Collaborated with company’s public relations firm to brand the salon through all media • Coordinated all special in-salon events forPeople Magazine, In Style, The Buzz Girls (exclusive executive women’s networking organization), MTV, E! Entertainmen t, etc. • Increased retail sales income by 10% annually for in-salon accessory boutique (jewelry, hair accessories, scarves & purses) by selecting and merchandising items appealing to salon’s clientele • Supervised website design on a weekly basis in order to insure accuracy and add new information • Organized and directed salon’s day-to-day operations including client bookings, staff schedules, daily revenue reports, bankdeposits, invoices (supplies, repairs, etc.) inventory control, salon repair & maintenance • Responsible for employee payroll, accounts payables and receivables (authorized to sign on company bank accounts) • Served as personal assistant handling correspondence and all travel logistics for salon owners • Served as estate manager for 8,000 square foot Beverly Hills villa and guest quarters Salon Director Frederic Fekkai - Beauté de Provence- Beve rly Hills, CA 08/97 to 01/01 • Oversaw construction, installation, implementat ion of interior design and opening of salon • Hired and managed entire staff of 40 including stylists, spa technicians and personnel • Increased sales by 50% every year• Concentrated on customer service and business organization • Conducted monthly meeting to motivate staff, inform, set goals and develop sales • Controlled and achieved monthly and yearly budgets • Selected and ordered all retail merchandise (hair products, cosmetics, leather goods and sunglasses) through the corporate office in New York• Coordinated and prepared payroll data for entire staff• Liaised with company’s public relations firm to develop contacts with all media, organizing in-salon events, photo & video shoots for such TV shows such asAccess Hollywood, E! Entertainment, KTLA , etc. Director of Administration Jose Eber Salon – Beverly Hills, CA 08/86 to 07/97 • Managed corporate office, assisting owners in all aspects of administration and customer service pertaining to salon • Prepared payroll for entire staff of 80 employees; controlled account receivables and payables • Verified inventory of all merchandise on a monthly basis • Liaised with salon’s public relations firm and advertising agency to brand salon’s image • Supervised new salons’ construction in Rancho Mirage, CA. and Dallas, TX. and remodeling of existing salons in Beverly Hills, CA. and Palm Desert, CA., working closely with suppliers and contractor s EDUCATION/SKILLS Bi-Lingual Executive Assistant Diploma (B.T.S) Paris/France Languages: Fluent in English and French, intermediate in Spanish and Italian Computer Skills: Mac and PC, Microsoft Office, Excel, Quickbooks, Outlook
