Call Manager - Quick Reference Guide

Initiate a Call1. Select a Phone List. Click

Tab to expose list. 2. Select a phone number. Click

phone number to populate Enter Phone Number text box.

3. Click Dial button or press Enter.

4. For initial calls, your phone will ring, then ring the called party after you lift telephone handset. When making a second call, clicking the Dial button automatically holds the existing call.

NOTE: Phone numbers can be entered directly from the keyboard into the Enter Phone Number box, or can be dialed on the telephone.

Answer a Second CallNOTE: For second calls only;

telephone handset must be picked up on an initial call.

1. In Call Control Area, click to select call to answer.

2. Click Answer/Talk button (existing call held automatically).

End a Call1. In Call Control Area, click to

select call to be released.2. Click Hang Up button.

NOTE: If all calls have been released, telephone handset must be replaced before initiating next call.

Place a Call on Hold1. In Call Control Area, click to

select call to hold.2. Click Hold button.

Remove a Call from Hold1. In Call Control Area, click to

select call to remove from Hold.2. Click Answer/Talk button.

Three-Way Conference Call1. Answer or initiate first call. 2. Answer or initiate second call. This

action will automatically hold first call.3. Click Conference button.4. All calls are connected.

NOTE: To release one party of conference call, select call in Call Control Area and click Release.

NOTE: While engaged in an active conference call, click the Transfer button. The two calls remain connected and you are disconnected (call disappears from FS 3000 Call Manager).

Blind Transfer a Call1. In Call Control Area, click to

select the call to be transferred.2. Select phone number via Tabs or

enter via keyboard. 3. Selected number displays in Enter

Phone Number box.4. Click Transfer button.

Transfer with Consultation1. In Call Control Area, click to select

the call to be transferred.2. Click Hold.3. Select phone number via Tabs or

enter via keyboard. 4. Selected number displays in Enter

Phone Number box.5. Click Dial button.6. Speak with active call.7. Click Transfer button (with no number

specified in the Enter Phone Number box).

8. Two existing calls are connected.

Activate Do Not Disturb or Call Forwarding AlwaysClick the underlined link to access the service configuration page.

NOTE: Phone will not ring while these services are on.

System ButtonsClick button to:HELP: Get page-specific instructions; button is on every page.CONFIGURE: access the service customization pages.

Call Control Area

Your Name and NumberIndicators

SystemButtons

Enter PhoneNumber

Tabs

CallControlButtons

FS 3000ExpressProfilein Use

Johnson, David

1: Talking 3554-Tom Johnson 3554

Voice ManagementSpecify how to handle, access and be notified of your voice messages.

Time ScheduleAdd, modify, or remove time schedules

CommPilot Express Allows you to configure up to four Profiles to control inbound calls.

Call Forwarding No AnswerAutomatically forward your calls to a different phone number when you do not answer your phone after a certain number of rings.

Call Forwarding Selective Automatically forward your incoming calls to a different phone number when pre-defined criteria, such as the phone number, time of day or day of week, are met.

Do Not DisturbAutomatically forward your calls to your voice messaging service, otherwise the caller hears a busy tone.

PasswordsSet web access and voice portal passwords

Selective Call AcceptanceAccept calls when pre-defined criteria, such as phone number, time of day or day of week, are met.

CommPilot Quick Sheet

ProfileDisplay and configure profile information suchas your name, number, extension, address,department, and device.

Incoming CallsAnonymous RejectionPrevent a caller from reaching you when the caller has explicitly restricted his/her number.

Call Forwarding AlwaysAutomatically forward all your incoming calls to a different phone.Call Forwarding BusyAutomatically forward all your incoming calls to a different phone number when your phone is busy

Profile

Selective Call RejectionReject calls when pre-defined criteria, such as phone number, time of day or day of week, are met.

Sequential RingRing multiple phones sequentially when calls are received.

Simultaneous RingRing multiple phones simultaneously when calls are received.

Outgoing Calls

Speed Dial 8Dial a pre-defined number by dialing onlyone digit.

Speed Dial 100Dial a pre-defined number by dialing a SpeedDial 100 prefix and two digits..

Personal Phone ListConfigure a list of numbers to allow quick dialing from your CommPilot Call Manager.

Call Control

Remote OfficeUse the full CommPilot Call Manager functionality from another phone.

Shared Call AppearanceAllows administrators to allocate additional devices or lines to you that ring just like your primary phone.

MessagingAliasesEnter numbers, which when called from, make your voice messaging box act as if you called from your office phone.

Distribution ListsCreate lists of numbers to send voice messagesin bulk.GreetingsUpload personal WAV files as greetings to use when people reach your voice messaging box.

Voice PortalAccess your Voice Messaging system, change your CommPilot Express Profile, record a Personalized Greeting, change your Call Forwarding Options, make a phone call and change your Passcode all by dialing into this portal which is created by your Group Administrator