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CALIFORNIA STATE UNIVERSITY, LONG BEACHCOLLEGE OF HEALTH AND HUMAN SERVICES
HEALTH CARE ADMINISTRATION DEPARTMENT
Course Syllabus: HCA 480/580: Internship in Health Care Administration Draft 8.17.2010
Fall 2010
Instructor: Brenda Freshman Class Number: 10688Office: E-TEC 104Office Hours: On class meeting days, M 2:30 – 3:30, W. 2:30-3:30 pm or Thurs 4:30 – 6:30 pm and by appointment
Time & Location: Thurs 7:00 – 9:45 p.m. ETec- 105See page 4 for dates of class meetings
E-mail: [email protected] HCA Administrative Coordinator: Deby McGill; [email protected]
Phone: 562-985-1962 Cell:310-498-3829 HCA Department: 562/985-5694; fax 985-5886
Course Prerequisites: HCA Major. For HCA 480: HCA 341, 402, 465 and HSC 150. For HCA 580: HCA 502, 505, 510, 515, 524, 530, 535, 550; department consent for both.
Additional Requirements: E-mail address and Internet access to BeachBoard.
Course Description: A minimum of 120 hours of structured work experience in a health care organization, under the direct supervision of a preceptor-employee. May be repeated to a maximum of 6 units in different semesters. Letter grade only (A-F).
HCA 580: Graduate students study and report on institution’s organizational structure, philosophy, problems, and personnel. May be repeated to a maximum of 6 units in different semesters. Letter grade only (A-F).
Placement Site: You may arrange your own internship experience or the instructor will help you find a site; a site list is posted on BeachBoard. You will also receive coaching in resume and cover letter preparation, interviewing skills and professional portfolio development.
Course Objectives1. Provide on-the-job training and exposure to health care management activities2. Assist the organization to accomplish a defined task or project3. Produce a report or other material demonstrating the student’s research, analytical and writing abilities.4. Promote the student’s personal and career development through interaction with the preceptor and members of
the organization.
Course Requirements and Procedures1) Submit assignments through the Assignments section of BeachBoard as either Word 97-2003, RTF or PDF
documents. Please include your last name, the assignment name, and the date in the file name, e.g., “Jones_Resume_1-28-09.” You may also submit or fax hard copies to the HCA Program Office.
2) Submit the student information sheet with your contact information, your first and second choice of sites and, if applicable, your preceptor contact information, at or before the first class meeting.
3) Attend a workshop or seek individual assistance (in person or online) from the CSULB Career Development Center (Brotman Hall 250); http://www.careers.csulb.edu/. One of the first class sessions will be held there and will fulfill this requirement. The Center offers many other workshops and individual assistance preparing your resume, cover letter(s), interviewing and other helpful topics. Have workshop instructor sign form or send a thank you email to the career counselor who assisted you and cc the instructor.
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4) Submit the “Competency Self-Assessment Pre-Test” by September 9, 2010.5) If you don’t have an internship site, review the list of internship sites (periodically updated as new sites are
developed); select first and second choices and inform instructor. 6) Submit a resume and two draft cover letters (or draft email messages) for your first and second choice of
internships by September 9, 2010. (If you have arranged your own internship site, no cover letter is necessary, just provide preceptor contact information). Instructor will review materials and advise on internship site selection, then provide site-specific contact information.
7) Send your resume to the prospective site preceptor(s) with cover letter. Please do not contact the intern preceptor before instructor confirms that s/he can take an intern this term.
8) Notify instructor by E-mail when you have made arrangements to start your internship; include complete preceptor contact information and your scheduled work hours.
9) Before starting work, review the information on HIPAA privacy and ergonomics on BeachBoard under “Course Documents”.
10) Give your preceptor a copy of the statement of objectives and expectations when you start your internship.11) Verify that the preceptor organization has a signed affiliation agreement with the University. If not, find out
from your preceptor to whom the agreement should be sent and advise Deby McGill, HCA Program Administrative Coordinator ([email protected]) and cc the instructor. Be sure to provide Deby with complete contact information for the organizational contact person by September 23, 2010, and cc instructor.
12) With your preceptor, prepare your learning agreement and submit it by September 30, 2010.13) Prepare monthly written progress reports signed by your preceptor (1 page; forms provided) and submit them
BY THE 10TH OF EACH MONTH. (Suggestion: Keep a brief activity log, noting what you did and with whom you met; use it for your monthly report and future reference/networking activities). Submit monthly reports until you complete 120 hours, then fill out and submit the preceptor evaluation and intern's final report.
14) During the course of the internship, the instructor may visit the internship site to meet with you and your preceptor together or conduct a telephone conference call. The purpose will be to discuss your activities, learning and performance in a meeting/phone call lasting approximately 30 minutes.
15) Have your preceptor complete and sign the performance evaluation form; you and s/he should also discuss it; submit by Decemb er 16, 2010.
16) Complete the “Satisfaction Survey” evaluation of the internship site; submit by December 20, 2010.17) Give Deby McGill a list of names, phone numbers, and mailing addresses for your preceptor and others in the
organization who should receive a Thank You letter from the HCA Program by December 16, 2010. 18) Prepare and submit a learning portfolio (guidelines attached) with examples of work you did for your
internship and other classes. You may wish to include a brief description or introductory cover memo for some work products. Be sure not to include anything from your internship that contains confidential or proprietary information. The purpose of the portfolio is to demonstrate with actual work products; your ability to do research, analysis, and solve problems--which you can also use in job interviews. Due December 16, 2010.
19) Join a healthcare professional association and, if possible, attend at least one meeting. Submit proof of membership and attendance to instructor. A list of the major healthcare associations can be found on the HCA Department website (www.csulb.edu/hca) under “Career Info.”
20) Submit the “Competency Self-Assessment Post-Test” by December 20, 2010.21) You are responsible for checking BeachBoard to make sure you receive credit for all materials submitted.
Deadline for submission of all course materials is Friday December 20, 2010.22) DEADLINES, DROP DATES AND INCOMPLETE GRADES
a) If the first two assignments (student information sheet, resume & cover letters) are not received by September 23, 2010 instructor will drop you from the course and you must re-enroll the following semester.
b) If you have not found an internship by September 30, 2010, you will need to drop the course and re-enroll the following semester.
c) If, for circumstances beyond your control, you cannot complete the internship during the session for which you have registered, a grade of Incomplete may be assigned if you have done a minimum of 60
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hours of work. This will be converted to a letter grade as soon as your 120 hours and accompanying paperwork have been completed. If you cannot complete 60 hours you should drop the course and re-enroll the following semester.
d) Late Assignments: Assignments submitted after the due date will have 20% of points deducted.
HCA 480 Grading: 90 points = A; 80-89 = B; 70-79 = C; 60-69 = D; <60 = F. Items marked “R” are required; items marked “O” are optional – select among them to earn the # of points for the grade you want to achieve.
R/O Assignments Points
R Student information sheet (Sept.2) 5R Resume and cover letters (due September 9)* 5R Preceptor Contact Information and Determination of Signed Affiliation agreement with
CSULB (due September 23)5
O CDC workshop or consultation or professional dev. Conf. attend by November 15 5R Competency self-assessment (pre-test due Sept. 9, post-test due December 20) – 5 points
each10
R Learning agreement (due September 30)* 10R Monthly progress reports (due 10th of each month, Oct, Nov. Dec.); document 120 hours
total – 40 hours each month15
O Professional association meeting attendance by December 15 5R Learning portfolio (due December 16) 20R Preceptor Evaluation (December 16) 15R Satisfaction survey (due December 20) 5
Total points that can be earned – final deadline for all submissions is August 13 100
HCA 580/499 Grading: 90 points = A; 80-89 = B; 70-79 = C; 60-69 = D; <60 = F. Items marked “R” are required; items marked “O” are optional – select among them to earn the # of points for the grade you want to achieve.
R/O Assignment PointsR Student information and interest sheet (and preceptor contact information, if applicable; due
Sept. 2)5
R Resume and cover letters (due Sept. 9)* 5O CDC workshop or consultation 5R Competency self-assessment (pre-test due Sept. 9, post-test due December 20) – 5 points
each10
R Learning agreement (due September 20)* 5R Monthly progress reports (due 10th of each month, Oct., Nov., Dec.); document 120 hours
total - 5 pts each.15
O Professional association meeting attendance 5R Learning portfolio (due December 16) 10R Preceptor Evaluation (due December 16) 20R Organizational Report (due December 20) 15R Satisfaction survey (due December 20) 5
Total points that can be earned – deadline for all submissions is December 20 100*refer to item 23 above
Cheating And Plagiarism. Please be aware of and ensure that your behavior conforms to University Policy. See: http://www.csulb.edu/divisions/aa/grad_undergrad/senate/documents/policy/1985/19/. I expect that all work that you produce for my course will be your own original work created during this semester. Therefore, you may not submit written work for this course that you have already submitted to another course. This includes all academic 5_11_2010 3
courses you have previously taken. Submission of this type of work will be treated in the same manner as plagiarism for grading purposes.
Withdrawal policy. Per University policy: http://www.csulb.edu/divisions/aa/catalog/2008-2009/academic_information/withdrawal_policy.html. Withdrawal after 2nd week and before final 3 weeks “permissible for serious and compelling reasons;” instructor will evaluate student withdrawal requests on a case by case basis. Summer specific dates http://www.csulb.edu/depts/enrollment/summer/fin_details.html#refunds
480 COURSE MEETING SCHEDULE AND ASSIGNMENTSSubject to change depending on class size & guest speaker availability
Week # - Date
Topic Activities & Assignments
1 Sept. 2 Course introduction & expectationsResume and Cover Letter writingGuest speaker: CDC Career Counselor Wayne Tokanuga
IntroductionsSubmit Student Information Sheets
2 Sept. 9 Interview preparation and expectationsGoogle site Introduction
Submit resume and cover letters Due: Sept. 9On-line Pretest Due: Sept. 9
3 Sept. 16 Interviewing – discussion and role playCustomer Service
Appear in business professional dress
4 Sept. 23 Topic TBA Preceptor Contact information and signed affiliation agreement Due: Sept. 23
Sept. 30 Class Does not meet Learning Agreement Due: Sept. 30Drop class if internship not secured by Sept. 30
6 October 7 Making the most of your internshipGuest speaker: TBA
Discuss progress to dateSubmit learning agreement & affiliation contact information Complete Competency Self-Assessment Pre-test Submit monthly report by October 10
10 November 3
View from the HR DepartmentGuest speaker: TBA
Submit monthly report by November 10
15 December 9
Topic TBAGuest Speaker TBA
Due December 16: Preceptor contact info to Deby McGill Preceptor evaluation Grad students organizational report Portfolio
Due: December 20 Competency Self-Assessment Post-Test Satisfaction survey
Submit all course materials by December 20Attachments
Student Information Sheet; Internship Objectives & Expectations Statement (give copy to your preceptor)Internship Learning Agreement; Professional/Learning Portfolio GuidelinesMonthly Progress Report (make additional copies); Report by Preceptor on InternCDC Workshop Attendance Certification; Graduate Student Organizational Report Outline
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STUDENT INFORMATION SHEETHCA 480/580 - INTERNSHIP – Fall 2010
Name___________________________________________________________________
Name you prefer to use____________________________________________________
Address_________________________________________________________________
________________________________________________________________________
Phone(s):_______________________________________________________________
Best time/place to reach you:_______________________________________________
Fax:_________________________________________________________________
E-mail address:__________________________________________________________
HCA courses completed:
HCA courses you are taking this semester:
Your learning goals for the internship experience:
If you already have an internship site selected, please fill information below:
Preceptor’s name, title, address, phone/fax/E-mail; best time to call/visit
Brief description of the organization and the unit where you will be working
Your work hours and a brief description of what you will be doing
If you do not have an internship site, please complete information on reverse/next page
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If you do not have an internship site, please prepare the following information
1. Statement of internship interests:
a. Activities--what do you want to learn to do?
b. Value--what skills and abilities do you offer?
c. Results: What do you want to produce to demonstrate learning?
d. Type of organization, geographic area
e. Time, distance, work/family obligations or other considerations
2. First and second choice sites (from site list posted on BeachBoard)
3. Questions, suggestions, concerns?
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California State University Long BeachHealth Care Administration Department
Internship (HCA 480/580) Objectives and Expectations
Objectives1. Provide on-the-job training and exposure to health care management activities2. Assist the organization to accomplish a defined task or project3. Produce a report or other material demonstrating the student’s research, analytical and writing abilities4. Promote the student’s personal and career development through interaction with the preceptor and members
of the organization
Student Time Commitment: A minimum of 120 hours of structured work experience, scheduled by mutual agreement between student and preceptor. Students may begin their internship work before the start of the academic period.
Expectations of Preceptors1. Develop a learning contract with the student at the beginning of the internship (“Internship Learning
Agreement”).2. Execute an affiliation agreement with the University (standard form for insurance purposes). 3. Orient the student to the organization. When possible, offer students opportunities to attend managerial
meetings, conduct short (15-30 minutes) interviews with key executives and staff in essential functional areas, and interact with a variety of people in the organization.
4. Provide an organization chart (if available) and access to job descriptions for positions in the department in which the student is working.
5. Assign the student one or more specific projects to carry out during the internship, with a visible work “product” (most commonly a report or analysis) that is of value to the organization. The student may also perform tasks that contribute to an understanding of how the organization works and assist the preceptor or other staff in operational/staffing duties (e.g., serving as recorder, preparing the agenda and materials for a work group or meeting). The student's primary assignment(s) should be administrative/analytical as opposed to clerical/data entry.
6. Maintain regular contact with the student during the internship period (at least 15-30 minutes weekly), with additional time to answer questions as needed. Designate an alternate contact to answer student's questions in your absence.
7. Sign student’s periodic progress reports.8. Meet once (at student work site or preceptor's office), or confer by phone, with the student and faculty
advisor.9. Complete a brief written evaluation of the student’s performance ("Preceptor Evaluation of Intern").10. Review the evaluation with the student within one week of the student completing the internship hours.
Faculty Advisor Role1. Available for consultation with students or preceptors regarding internship activities and to assist in
problem resolution upon request.2. Assist students to meet, and preferably exceed, preceptor expectations for performance and hard work, and
to comport themselves as health care professionals in the host organization.3. Work with preceptors to identify additional internship learning activities or other mutually beneficial
opportunities for collaboration between the HCA program and the organization.
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HCA 480/580 INTERNSHIP PROJECTMONTHLY PROGRESS REPORT
Name:_________________________________________________________________
Internship Site___________________________________________________________
Report for Month of_______________________________________________________
1. Hours worked this month:_____________________________________________
2. Activities in which you observed or participated
3. Progress on internship project(s)
4. Questions or comments
Preceptor's Verification of Hours Worked:__________________________________________
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California State University Long BeachHealth Care Administration Program
INTERNSHIP LEARNING AGREEMENT
Student Name: _____________________________________________________________________________
Preceptor Name, Title: _______________________________________________________________________
Organization/Department: ____________________________________________________________________
Mailing Address: ____________________________________________________________________________
Phone: __________________ Fax: _________________ E-mail: ______________________________________
List project(s) to be performed (as agreed to by Preceptor):
List other duties and responsibilities:
This statement of responsibilities is acceptable to us (signatures required):
_____________________________________________________________________________________
Student Preceptor
_____________________________________________________________________________________
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Date Date
RETURN TO: Brenda Freshman, PhD, Assistant Professor - [email protected]
Health Care Administration DepartmentCalifornia State University, Long Beach1250 Bellflower BoulevardLong Beach CA 90840Fax (562) 985-5886
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PROFESSIONAL LEARNING PORTFOLIO GUIDELINES
Description and Purpose
A professional learning portfolio is a collection of materials that represent your learning and accomplishments both educationally and professionally. It is a visual tool to demonstrate to a prospective employer your ability to obtain and analyze information, solve problems, and write clearly. It should contain pieces of your best work, as well as documents that indicate any outstanding contribution you may have made to a group or organization.
Key Elements
1. Table of contents2. Current resume3. Statement of your experience to date and your career goals (1 page
maximum). Briefly discuss the major elements that have influenced your life so far, and where you hope to be in the next 5-10 years. Note the month and date it was written; it should be revised at least every six months, and be no more than 90 days old when you are looking for a job.
4. Copies of your best academic work products (preferably graded), with a brief description of what skills or competencies these products demonstrate. General areas include:a. Communication (presentation) or writing skillsb. Problem-solving or analytical abilityc. Use of specific computer programs (Word, Excel, PowerPoint, SPSS,
Access, etc.)d. Research or data collection
5. Copies of work products from your internship and your internship preceptor's evaluation.
6. Copies of work products from jobs you have held that further support your career goal; you may want to include a brief explanation of how what you learned from these assignments strengthens your experience.
7. Transcripts and degrees8. Certificates, awards, letters of commendation9. List of references with complete contact information (name, title,
organization, phone and email address).
Presentation Format
All elements in your portfolio should be of presentation quality, typewritten and neatly organized. For the 21st Century, your portfolio should be in electronic format – either on a CD, a single PDF document (do NOT send multiple files!), or placed on your personal website. If the latter, have business cards available with your website to give to potential employers! You will also want to have an attractive, well organized hard copy binder to show prospective employers at interviews.
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For More Information
The Career Development Center Resource Library has a booklet entitled, "The Perfect Portfolio." Another book on the topic is by Mara W. Loannides (May, 1998), entitled Create Your Ultimate Resume, Portfolio and Writing Samples: An Employment Guide for the Technical Communicator. The CSULB Library has an E-book, Web Portfolio Design and Applications, edited by John De Marco (IGI Publishing, 2006).
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California State University Long Beach Health Care Administration Department
REPORT BY PRECEPTOR ON INTERN
PART I: (TO BE FILLED IN BY STUDENT AND GIVEN TO PRECEPTOR)
Name of Preceptor: ____________________________________________________________________
Name of Intern: ________________________________________________________________________
Organization: _____________________________________________ Date: _____________________
PART II: PERFORMANCE EVALUATIONRate each aspect of the student’s performance on the attached sheet using the scale below:(5) Outstanding Exceptional performance, consistently exceeds normally expected level.(4) Good Strong performance, frequently exceeds normally expected level.(3) Average Performance is consistently at normal expected, acceptable level.(2) Weak Performance is inconsistent, meets minimum standards only periodically or only in certain areas.(1) Poor Performance is consistently below an acceptable level. Immediate
improvement is required.(N/A) Not applicable: The student’s activities did not include this item.
PART II - INTERNSHIP PERFORMANCE EVALUATIONSTUDENT NAME: 1
POOR2
FAIR3
AVERAGE
4GOO
D
5OUTSTAND
INGN/A
I. RELATIONS WITH OTHERSa. PRECEPTORB. MANAGEMENTC. OTHER STAFFD. PUBLIC
II. COMMUNICATION SKILLSA. ORALB. WRITTENC. CONTRIBUTIONS AT MEETINGS
III. ATTITUDE, INITIATIVE, APPEARANCEA. WILLINGNESS TO ACCEPT CONSTRUCTIVE CRITICISMB. RESOURCEFULNESSC. PERSONAL APPEARANCE
IV. PERFORMANCE AND KNOWLEDGE IMPROVEMENTA. USED TIME PRODUCTIVELYB. COMPLETED WORK ASSIGNMENTS
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C. LEVEL OF TECHNICAL SKILLS
V. ADMINISTRATIVE SKILL DEVELOPMENTA. COMMON SENSE OR JUDGMENTB. INTERPERSONAL STYLEC. ANALYTICAL ABILITY
PART III: GENERAL APPRAISAL OF INTERNNote strengths and weaknesses, level of achievement, willingness to devote time and energy, sense of purpose and commitment, etc.
Main strengths
Weaknesses/areas for further skill development
Specific problems and recommendations:
Please describe any improvements you have noticed in the student’s performance over the course of the internship.
Would you recommend this student for a position in an organization similar to yours? (Check appropriate response.)( ) recommend without reservations( ) recommend with some reservations( ) would not recommend (Please explain)
Recommended grade: _____A ____B ____C ____D ____F ____Incomplete
__________________________________________________ ___________________________________Signature of Preceptor Date
To the student:Your signature below indicates neither agreement nor disagreement with the evaluation, but it does indicate that you have read the evaluation, and it has been discussed with you. If you wish, you may comment in the space below.
________________________________________________ ___________________________________
Signature of Student Date
Student Comments:5_11_2010 14
Thank you. Please return to: Brenda Freshman,PhD, Assistant Professor - [email protected]
California State University, Long BeachHealth Care Administration Program1250 Bellflower BoulevardLong Beach CA 90840 - or FAX: (562) 985-5886
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CSULB CAREER DEVELOPMENT CENTER
VERIFICATION OF WORKSHOP ATTENDANCEHCA 480-580 Internship in Health Care
Administration
This certifies that ______________________________________________________________________________
(print student name and student ID #)
attended the Career Development Center workshop on ___________________________________(topic)
______________________________________________________________________________
on _____________________________________________________(print workshop date)
Workshop Instructor Signature: ____________________________________________________
Print Instructor's Name, Title: _______________________________________________________
*******************************************************************************************************************
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CSULB HEALTH CARE ADMINISTRATION DEPARTMENTHCA 580 Graduate Internship Organizational Report Guide
California State University, Long Beach
The following generic outline is a starting point for the internship report, which is designed to provide a comprehensive overview of the organization. Preceptors are responsible for facilitating access to the requisite information and for orienting the intern to the firm. When the intern is an employee, it is important that the intern’s field work experiences go beyond his or her current job, to provide a broad view of various units of the firm and to produce an analysis entailing additional responsibility. Include pertinent documents as appendices. If information item not available or refused (proprietary), note either “N/A” or “refused” and have preceptor initial the item on the outline.
I. Organization and Preceptor Contact InformationII. Type of Organization
A. Ownership, system affiliation, related companies, subsidiariesB. Governance: Names, affiliations of board of directors, principal committeesC. Corporate statusD. Submit organization charts, annual report, 10K*, mission/vision/values statements, strategic
planIII. Location and size of facilities
A. Community/service area demographics: Include statistics, maps, analysesB. Competing and related facilities and organizations size, structure locationC. Physical plant, capital expenditure, facilities planning information
IV. Licensure, accreditation, regulationA. Regulatory agency/agencies, reporting requirements (include sample reports)B. Accrediting body, status, next review dateC. Compliance function, challengesD. Government relations – key stakeholders
V. Administrative Structure: Provide pertinent information on major functional unitsA. Executive team (org charts, bios)B. Organizational units
VI. Strategic plan and discussion of business growth goalsVII. Financial information: Main revenue sources, budget, financial trend data/projections, capital
expenditure plansVIII. Marketing, community relations, public relations
A. Key customers, target market, principal competitorsB. Customer service standards, initiatives, satisfaction measures and studies
IX. Quality assessment and improvementX. Your work unit
A. Role in the organization; key responsibilities, external and internal customersB. Business/operational/marketing plan(s)C. Job descriptions for your preceptor and his/her direct reportsD. Description of your internship activities
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