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caiib module b
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General Bank General Bank Management- HRM Management- HRM
Module BModule BPresentation byPresentation by
Dr. P BalachandranDr. P Balachandrandran@ vsnl. netdran@ vsnl. net
28.4.200828.4.2008
IMPORTANT AREASIMPORTANT AREAS
• HRM OBJECTIVES• ASPECTS OF HUMAN DEVELOPMENT• HUMAN BEHAVIOUR AT WORK• MOTIVATION• ROLE CLARITY• EMPLOYEE FEEDBACK• PERFORMANCE APPRAISAL• ROLE OF I.T. IN HRM
HRM OBJECTIVES-HRM OBJECTIVES-
• ROLE• CORPORATE STRATEGIES
“ORGANISATIONS THAT HAVE WORLD CLASS AMBITIONS WILL NEED TO NURTURE KNOWLEDGE WORKERS”
MD, GLAXO
“ALL CORPORATE STRENGTHS ARE DEPENDENT ON AND CENTRED AROUND –HUMAN RESOURCES”
CEO, GODREJ SOAPS
HUMAN DEVELOPMENTHUMAN DEVELOPMENT
• TRAINING NEED ANALYSIS
• ROLE ANALYSIS
• ATTITUDINAL DEVELOPMENT
• CAREER PATH
• SELF DEVELOPMENT
SELF DEVELOPMENTSELF DEVELOPMENT
• LOCUS OF CONTROL
• TRANSACTIONAL ANALYSIS
• JOHARI WINDOW
• EMOTIONAL INTELLIGENCE
T AT A
• PIONEER IS ERIC BERNE
• FAMOUS WORDS –
I AM OK YOU ARE OK
• TRANSACTIONAL ANALYSIS
DIMENSIONS
RELEVANCE/ USAGE IN BANKS
JOHARI WINDOWJOHARI WINDOW
KNOWN TO SELF
NOT KNOWN TO SELF
KNOWN TO OTHERS
ARENA BLIND
NOT KNOWN TO OTHERS
CLOSED DARK
EMOTIONAL INTELLIENGEEMOTIONAL INTELLIENGE
• SELF AWARENESS• SELF REGULATION• MOTIVATION• EMPATHY• SOCIAL SKILLS• ALL NECESSARY FOR SUCCESS IN THE
WORK AREA. • MUCH MORE IMPORTANT THAN IQ- IS ONE
VIEW
HUMAN BEHAVIOUR AT WORKHUMAN BEHAVIOUR AT WORK
• INDIVIDUAL DIFFERENCES
• TRAIT THEORY
• BRAIN USAGE
• GENDER BIAS
BEHAVIOUR IS INFLUENCES BYBEHAVIOUR IS INFLUENCES BY
• ENVIRONMENTAL FACTORECONOMIC, SOCIAL, POLITICAL
• PERSONAL FACTORSAGE, SEX, EDUCATION, ABILITIES , MARITAL
STATUS, NO. OF DEPENDENTS
• ORGANISATIONAL FACTORS PHYSICAL FACILITIES, ORGNL. STRUCTURE,
LEADERSHIP, COMPENSATION, REWARDS…….NEXT SLIDE-CONTD.
BEHAVIOUR IS INFLUENCES BYBEHAVIOUR IS INFLUENCES BY(CONTINUED)(CONTINUED)
• PSYCHOLOGICAL FACTORS-PERSONALITY,
PERCEPTION,
ATTITUTDES,
VALUES ,
LEARNING ETC.
TYPES OF PERSONALITYTYPES OF PERSONALITY
TYPE A• WORKAHOLIC• TIME URGENCY• GO GETTER,INSENSITIVE
TYPE B• PLACID,• HUMANE• LONG TERM SUCCESS
BRAIN USAGEBRAIN USAGE
LEFT HEMISPHERE• LOGICAL• THINKING• WORKINGRIGHT HEMISPHERE• EMOTION• ART• MUSIC• RELAXAION.
• STRESS CONTROL
MOTIVATIONAL THEORIESMOTIVATIONAL THEORIES
• ABRAHAM MASLOW –HUMAN NEEDS• PHYSIOLOGICAL• SAFETY• SOCIAL• SELF ESTEEM• SELF ACTUALISATION
MOTIVATIONAL FACTORSMOTIVATIONAL FACTORSHERZBERGHERZBERG
• MOTIVATIONAL FACTORS- FACTORS CREATES HIGHLY MOTIVATING SITUATION, ABSENCE DOESNOT CAUSE DISSATISFACTION.
• HYGEINE/MAINTENANCE-FACTORS THAT DO NOT LEAD TO MOTIVATION, BUT ABSENCE CAUSE SERIOUS DISSATISFACTION. LEADING TO LOWER PRODUCTIVITY
MOTIVATIONAL FACTORSMOTIVATIONAL FACTORS
• RECOGNITION
• ADVANCEMENT
• RESPONSIBILITY
• ACHIEVEMENT
• POSSIBLE GROWTH
• WORK ITSELF
MAINTENANCE/HYGIENE MAINTENANCE/HYGIENE FACTORSFACTORS
• COMPAY POLICY AND ADMN.
• TECHNICAL SUPERVISION
• INTERPERSONAL RELATIONS WITH SUBORDINATES/SUPERIORS/PEERS
• SALARY/JOB SECURITY/STATUS
• PERSONAL LIFE/WORKING CONDITIONS
ROLE AND POSITIONROLE AND POSITION
• ROLE• STAGNATION• AMBIGUITY• EROSION• OVERLOAD• INADEQUACY• CONFLICT• ISOLATION
EMPLOYEE FEEDBACKEMPLOYEE FEEDBACK
• CLIMATE SURVEY
• COMPENSATION
• 360 DEGREE FEEDBACK- NEW METHOD IN THE INDUSTRY
PERFORMACE APPRAISALPERFORMACE APPRAISAL
• CONFIDENTIAL VS. OPEN REPORTS
• GIVING OF FEED BACK –NEED AND WAYS
• MBO-MANAGEMENT BY OBJECTIVE
• COUNSELLING
• ASSESSMENT CENTRES
KNOWLEDGE MANAGEMENTKNOWLEDGE MANAGEMENT
IMPORTANCE OF TECHNOLOGY
TO ASSESS TRAINING NEEDS
DATA BASE
RESEARCH
E LEARNING
SOME TIPS FOR PREPARATIONSOME TIPS FOR PREPARATION
• READ THE MODULES WELL• DO THE CHECK YOUR PROGRESS• REFER TO THE GLOSSARY-KEY WORDS OF
TERMS AT THE END OF CHAPTER• READ SUMMARY-LET US SUM UP
REPEATEDLY.• REFER TO THE VIRTUAL CL. PPTS./MCQS
UNDER PRODUCTS AND SERVICES ON OUR WEBSITE.