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The Art of Communication
CA MASTERCLASS:
Website: www.maybagnell.com
Facebook: may.bagnell Instagram: may_bagnell
May Bagnell
www.maybagnell.com
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Who are we?
Let’s set an intention. “The noblest art is that of making others happy.” P.T. Barnum
YOUR FEMALE PATIENTS ARE…
1. ________________________________________________________ 2. ________________________________________________________ 3. ________________________________________________________ 4. ________________________________________________________ 5. ________________________________________________________
Let Go… of what we think we do and embrace what we really do… What I do I do:
1. ________________________________________________________ 2. ________________________________________________________ 3. ________________________________________________________
Who you are – what do people often compliment you on? Or say about you?
1. ________________________________________________________ 2. ________________________________________________________ 3. ________________________________________________________
What I really do:
1. ________________________________________________________ 2. ________________________________________________________ 3. ________________________________________________________
www.maybagnell.com
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My Voice. What are my core values?
1. ________________________________________________________ 2. ________________________________________________________ 3. ________________________________________________________ 4. ________________________________________________________
What are their core values? 1. ________________________________________________________ 2. ________________________________________________________ 3. ________________________________________________________
What do I stand for and how do I express that? _____________________________________________________________ _____________________________________________________________ _____________________________________________________________
My Vision. I am the CEO of my CA position. How will I lead? _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ What development will support me? _____________________________________________________________ _____________________________________________________________ How will what I do and what I learn carry into my personal life? _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________
www.maybagnell.com
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6 Human Needs
1. Certainty: __________________________ 2. Variety: ____________________________ 3. Significance: ________________________ 4. Love/Connection: ____________________ 5. Growth: ____________________________ 6. Contribution: ________________________
How do you prioritize your human needs? _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ Take the Test: http://six-human-needs-test.herokuapp.com/ The Patient Want = ________________________________________________________ Need = ________________________________________________________ Lead and speak to them about their ________ as a more effective way to ________ them in care and _________ them engaged during the process. The Language of Transformation:
1. __________________________________________________________ 2. __________________________________________________________ 3. __________________________________________________________ 4. __________________________________________________________ 5. __________________________________________________________
Concierge of Wellness:
1. __________________________________________________________ 2. __________________________________________________________ 3. __________________________________________________________ 4. __________________________________________________________
Understanding the human needs of your patient will bring you clarity on how
he/she sees you!
www.maybagnell.com
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Create the space: How does your space feel? _____________________________________________________________ _____________________________________________________________ What emotional space are you creating? _____________________________________________________________ _____________________________________________________________ Do you allow the patient to settle in? Take a breath? _____________________________________________________________ _____________________________________________________________ What else could your space offer? _____________________________________________________________ _____________________________________________________________
Exchange expectation for appreciation and watch the level of your communication elevate.