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The Art of Communication

CA MASTERCLASS:

Website: www.maybagnell.com

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May Bagnell

www.maybagnell.com

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Who are we?

Let’s set an intention. “The noblest art is that of making others happy.” P.T. Barnum

YOUR FEMALE PATIENTS ARE…

1. ________________________________________________________ 2. ________________________________________________________ 3. ________________________________________________________ 4. ________________________________________________________ 5. ________________________________________________________

Let Go… of what we think we do and embrace what we really do… What I do I do:

1. ________________________________________________________ 2. ________________________________________________________ 3. ________________________________________________________

Who you are – what do people often compliment you on? Or say about you?

1. ________________________________________________________ 2. ________________________________________________________ 3. ________________________________________________________

What I really do:

1. ________________________________________________________ 2. ________________________________________________________ 3. ________________________________________________________

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My Voice. What are my core values?

1. ________________________________________________________ 2. ________________________________________________________ 3. ________________________________________________________ 4. ________________________________________________________

What are their core values? 1. ________________________________________________________ 2. ________________________________________________________ 3. ________________________________________________________

What do I stand for and how do I express that? _____________________________________________________________ _____________________________________________________________ _____________________________________________________________

My Vision. I am the CEO of my CA position. How will I lead? _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ What development will support me? _____________________________________________________________ _____________________________________________________________ How will what I do and what I learn carry into my personal life? _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________

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6 Human Needs

1. Certainty: __________________________ 2. Variety: ____________________________ 3. Significance: ________________________ 4. Love/Connection: ____________________ 5. Growth: ____________________________ 6. Contribution: ________________________

How do you prioritize your human needs? _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ Take the Test: http://six-human-needs-test.herokuapp.com/ The Patient Want = ________________________________________________________ Need = ________________________________________________________ Lead and speak to them about their ________ as a more effective way to ________ them in care and _________ them engaged during the process. The Language of Transformation:

1. __________________________________________________________ 2. __________________________________________________________ 3. __________________________________________________________ 4. __________________________________________________________ 5. __________________________________________________________

Concierge of Wellness:

1. __________________________________________________________ 2. __________________________________________________________ 3. __________________________________________________________ 4. __________________________________________________________

Understanding the human needs of your patient will bring you clarity on how

he/she sees you!

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Create the space: How does your space feel? _____________________________________________________________ _____________________________________________________________ What emotional space are you creating? _____________________________________________________________ _____________________________________________________________ Do you allow the patient to settle in? Take a breath? _____________________________________________________________ _____________________________________________________________ What else could your space offer? _____________________________________________________________ _____________________________________________________________

Exchange expectation for appreciation and watch the level of your communication elevate.