BWAN 2.0 have resilient redundant MPLS connectivity from BSNL and Airtel, 34 mbps at DHQ and 2 mbps upgradable up to 8mbps at BHQ/SDHQ. The internet gateways at 38 DHQs is connected with 10 mbps capacity from Airtel. Video Conferencing Solution for SHQ /DHQ /BHQ / SDHQ with centralized management.

VoIP/SIP Based Solution for SHQ/DHQ/BHQ/SDHQ.

Web portal for BSWAN 2.0 Services.

24x7 Helpdesk with TollFree Number.

BSWAN 2.0 is a robust network infrastructure established in 1 SHQ at Patna, 38 DHQ and 635 BHQ/SDHQ.

State Head Quarters • 1 Project Manager, 2 Operation Manager, 3 L3 Engineers,

4 L2 Engineers, 6 Helpdesk Executives, 1 Store Manager.

38 District Head Quarters

• 1 Network L1 Engineer and 1 Technician at each DHQ.

635 Block/Sub-Divisional Head Quarters

• 1 Network Support Staff at each BHQ/SDHQ.

The user can connect the Video Conference by: • Polycom Real Presence Desktop (RPD) • Polycom Real Presence Mobile • Polycom Real Presence Group 500 Series • VoIP Phones (Only Voice for Alcatel 8038)

Real Presence Desktop

Polycom Real Presence Group 500 Series

Real Presence Mobile VoIP Phones

Download and Install Polycom Real Presence Desktop it can be downloaded from Polycom website or from BSWAN 2.0 Portal, Downloads >> Real Presence Desktop Download

First time Setup on RPD

Select Enterprise and hit Enter

E-mail address else you can click onto Next button as it is not mandatory

Users from local LAN will use 10.76.2.12 as Server IP

Users from Internet will use 59.145.172.62 as Server IP

Enter the User Name and Password provided and then sign-in

Dial the Room ID provided by VC admin and then click on call button

Enter the passcode provided by the VC Admin

Download and Install Polycom Real Presence Mobile

it can be downloaded from Google Play Store

After Installing

Keep the Sign in

with your cloud

login ON and click

Skip sign in

Now dial 59.145.172.62##<Conference ID> in dial pad and then click on call button to connect to video conference ( Conference ID provided by VC admin)

Enter the passcode provided by the VC admin to join the conference

Connect the VC equipment to LED/LCD TV

Please wait until system reboots and then login with your device login credential

Assign the IP address to GS 500 unit locally via Remote by the site engineer. Access the GS(camera) unit over GUI via htpps://IP address of the device. Assign the system Name, Gatekeeper address, H.323 name and E.164/ Alias no. of that site.

Admin > General setting > System Setting

Gatekeeper address, H.323 name and E.164/ Alias no. of that site.

Select Place a call -> Manual dial->enter the Room ID provided by VC admin and then click to call

In the same way CISCO device can also be used for Video Conferencing

Function in Remote

Dial to the Room ID provided by the VC admin(Only Voice for Alcatel 8038)

Polycom Real Presence Media Suite is an enterprise recording, webcasting and portal solution that makes the creation and delivery of higher quality videos possible.

• Provides conference recording upon request

• Recorded video is stored for only 1 month

LIVE conference Webcast (webcast.bihar.gov.in)

Any on going conference can be webcast on the portal upon

request will be seen in real time at BSWAN webcast portal

(http://webcast.bihar.gov.in ) through globe.

Go to BSWAN 2.0 Web portal http://bswan.bihar.gov.in

Go to VC Menu and select VC Booking submenu & click on Book Appointment button.

Enter appointment Details for VC Booking . Note: Email ID should be gov.in or nic.in domain.

After enter all details click on send OTP . you will get two different OTP on your mobile phone & email.

After entering (Mobile OTP/Email OTP) both OTP, you will receive message VC request submitted successfully message on your mobile phone and email

Note :you may check your VC request on VC calendar also(If will highlighted with red

color).

Once VC admin will approve you VC you will receive VC

approval confirmation message on your Email/Mobile. After

confirmation VC booking show on your portal calendar.

Note : you may check your VC request on VC calendar(If will highlighted with blue

color).

BSWAN Helpdesk Contact The Users can contact BSWAN2.0 helpdesk by Dialing the below Toll Free number for any support Dialing the PRI Board Number (Call rate applicable). Dialing from VoIP Writing an e-mail Toll Free Number : 1800 3456 216 The BSWAN Users can dial the above number for any query and support. BSWAN 2.0 IVRS shall guide you to the desired extension. Note: The number can be dialled from Landline and Mobile Phones PRI Board Number : +91 612 2293000 The BSWAN Users can dial the above number from Landline/Mobile Phone to reach the Board Number Directly. The BSWAN 2.0 IVRS shall guide you to desired extension. Note: This Number is Chargeable VoIP: 3008,3009,3010,3011 The BSWAN users can dial from BSWAN 2.0 VoIP Phones and book a complaint. Email to helpdesk The users can email to bswan.helpdesk@bihar.gov.in to contact BSWAN2.0 Helpdesk.

Level Name Designation IP Phone

Toll Free

Land Line E-Mail ID

First Intimation

L1 Engineer / NSS at respective Sites

L1 Engineer / NSS N/A

18

00

-34

56

-21

6

N/A N/A

Level 1

HelpDesk 1

Help Desk

3008

0612 - 2293000 bswan.helpdesk@bihar.gov.in HelpDesk 2 3009

HelpDesk 3 3010

HelpDesk 4 3011

Level 2 Ajay Prasad / Shiv Shankar

Operation Manager

3003 0612-2293003 bswan.om@bihar.gov.in

Level 3 Chandan Shree Project Manager 3002 0612-2293002 bswan.pm@bihar.gov.in

Level 4 Ishwar Dayal Project Director 3001 0612-2293001 ishwar.dayal@orange.com

Level 5 Jitendra Tripathi Manager - PMU

(Beltron) 3031 0612-2293031 jitendra.tripathi@bihar.gov.in