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1. Bada Babu &Ponni Supermarket
Gyan # 1: When you have a problem you don't need to invent new solutions always. Learn from someone else who havesuccessfully solved that issue earlier. It will save your time,
money and pain.
Gyan # 2: Experience is the most brutal teacher. Successes, failures, mistakes or withdrawals –experience is the greatest
source of knowledge. One who waits for his/her own mistakes or failures to learn is a fool. Learn from other's
mistake. It's economical and painless.
Gyan # 3: Everyone invests money for making profit. Money should reap more money. We won't work without
compensation. Business will not work without profit. The message is clear. 'Make profit orget ready to close the shutter'.
Gyan # 4: Try to share your problems with others. Nobody knows who is assigned by Almighty to help you. Sometimes,
Bill Gates will travel with you and throw you irritating questions. Don't be frustrated. Give him answers, because he
is carrying solutions from Almighty.
2. Ali &His Cornerman
Gyan # 5: A trainer appears when you are ready to get trained and disappears when the training is completed. But your cornerman, mentor, friend or partner will accompany you always during your practice and performance. They are the people who can push you to do things which you thinkyou can't. So find out your cornerman today for doing what
you think you can't.
3. Pyari Mathaji &Gyan Restaurant
Gyan # 6: We can't solve our problems forever. We can't lead a life without problems. Problems make every day different
and make life exciting. So the essence of leading a successful life is not solving problems but managing problems.
4. Hell orHeaven
Gyan # 7: Decision making is an art. Every day we have to take different types of decisions. Some decides then and
there. Some delays taking decisions at right time.Some never take a decision. Some passes the responsibility of taking decision to someone like our administrators pass
the buck of taking decisions on controversial issues to courts. But, when you have the responsibility and authority to takedecisions, you must do it. It may be wrong. It may risk your
goodwill. But, a good leader is always a great decision maker..
Gyan # 8: Ambience is important in creating everlasting impressions. People (prospective customers and employees)
usually come to your workplace with lot of expectations. If their experience at your place exceeds their expectations, you are lucky. They
will become your customers andemployees. If their experience falls below the expectation levels, then they will become your enemies. Their lips will wage wars against you
whenever they get a chance. Your people have great roles in delighting your customers and prospective employees. A nasty security guard will
make your prospect your competitor's customer. Your moron receptionist will force a great candidate to disappear without attending the interview.
So, experience managementshould get more importance than ambience management.
5. OneAmong You
Gyan # 9: You like your name most in this world. If someone calls you by your name, it shows that he/she remembers you.
Like the way you like your name, everyone likes their name most. So try to remember people by their name. It shows
your interest on that person.
• KNOW THEM- know their strengths, weaknesses, problems and concerns
• CARE THEM- whenever they need your support and guidance• APPRECIATE THEM- even for their small works you can value
your team members• GUIDE THEM- whenever they stuck up with doubts, show
them the way• LEAD THEM- Lead them from front and take them through the
way
6. Soldiers &A Stranger
Gyan # 10: Famous American business leader Mary Kay Ash once told, “There are two things people want more than sex and money, recognition and praise.” I like appreciation. You
like appreciation. So, what about others, everyone likes appreciation. Give it regularly. It costs nothing, but gives
returns always.
Gyan # 11: There are two types of leaders. GODO leaders and CODO leaders. GODO leaders will instruct team members to
Go and Do it. But CODO leaders will invite team members'Come on and let's Do it. Select your style now.
7. The CabDriver
Gyan # 12: In this competitive world, we must be different or must offer something different to be get noticed by the
customers. If we are same our competitors, no one will find a special reason to do business with us. So be different or do
different to survive and excel.
8. The MumbaiRestaurant
Gyan # 13: Improvements and innovations will make you different. Make it habit. Don't hesitate to hug great ideas.
Don't fear positive changes. Great ideas will bringchanges in favour of your business.
Gyan # 14: There is no one without a purpose in life. Everyone has a strong reason to live and succeed in life. Unfortunately, some never realizes their purpose. Regrettably, some realizes their purpose, but
never works on it. But, some realizes their purpose of life and works onit, wins ultimately.
So find out your PURPOSE today. It's never late. Find out ways to work on your purpose. Think, read, share with your friends, talk to seniors and
browse on internet. Surely something or someone will help you.
Then start working. Work not till you get tired. But, till you WIN. You may be get tired, may slip down, may be knocked down, may be thrown out,
but never ever stop until you WIN.
1. Create heaven for your customers & employees
2. Value your team members
3. Work with your team
4. Go an extra mile in customer service
5. Get up to get your success
