Business Operating System B. O. S. Business Operating System

Business Operating System

B. O. S.B. O. S.



B.O.S. DEFINITIONB.O.S. DEFINITION BOS is a practical and simple approach to

coordinating key business and operating objectives with real projects and activities.

BOS also provides a practical and simple approach to collectively use the tools we have discussed.


B. O. S. CHARTB. O. S. CHART

Is a one page chart showing data trends identifying key factors, tracking projects and

monitoring improvements.


WHY USE THE B. O. S. CHART TOOL?

WHY USE THE B. O. S. CHART TOOL?

B. O. S. charting is a standard tool used to support visual control

One page summary which facilitates management at a glance. Ensures real activities are occurring to improve the areas

identified as important to the company Is an excellent communications tool

– to employees– to management


BOS CHART FORMATBOS CHART FORMAT

Key Measurable– Target– Trend Line

ImprovementActivities

Data Analysis– Pareto

ImprovementTracking


BOS Key Measurable: PPM - Steel Can Assembly Cell

BOS Key Measurable: PPM - Steel Can Assembly Cell

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec0

50

100

150

200

250

300

Actual Target

0

10

20

30

40

50

Damaged Assembly Cracked Casing

Broken Weld Paint blister

Ref # Description Resp. End Date

1 Redesign finished goods packaging AM 7/18/95

2Procure new component parts

containersJK

6/30/96

3 Improve weld in process weldmonitoring system SL 7/24/95

4Replace current controller on paint

systemGA

9/20/95

Ref # Description Jan Mar May Jul Sept

1 DamagedAssembly 51 48 45 39 5

2 Cracked Casing 20 20 18 20 19

3 Broken Weld 19 17 21 18 1

4 Paint Blister 14 19 18 10 14


BOS IMPLEMENTATIONBOS IMPLEMENTATION Identify key measureables

– Brainstorm Analyze data

– Pareto analysis works well List Improvement activities

– Fishbone diagrams Track improvement activities

– Unique measures


Fishbone DiagramsFishbone Diagrams Lists the possible causes of a problem by

considering the following areas– Man– Methods – Materials– Machines– Environment


Fishbone DiagramsFishbone Diagrams Continue to ask the Question Why until there is

a consensus that the root cause has been uncovered

ProblemWhyWhyWhyWhyWhy

Root Cause

5 Why's


Fishbone DiagramFishbone Diagram

Operator Machine

Material Methods

DamagedAssembly

l

TrainingFatigued

Out of spec

Wrong

Broken tool

Calibration

Ergonomics

Environment


CountermeasuresCountermeasures Actions taken to ensure that root causes do not

resurface at a later date. Examples of countermeasures are

– Error proofing– Gauging and Fixturing– Supplier Certification


Error ProofingError Proofing Restricts the ability to incorrectly assemble a

product Forms of error proofing in our products are;

– Tabs– Notches– Unsymmetrical Features


Gauging and FixturingGauging and Fixturing Used when it is determined that an operation

may introduce excessive variation to the final product

Common examples are;– Weld Fixtures– Final assembly gauges and fixtures– Leak check fixtures


Supplier CertificationSupplier Certification How do we control the parts that we buy from

outside sources?

Part Number Certification

Supplier Certification


Tracking DowntimeTracking Downtime Important tool for determining the best process

for producing the product Areas to consider when analyzing downtime;

» Process equipment» Production Associates» Material» Methods» Work Area


Process EquipmentProcess Equipment

Downtime here may indicate that the equipment may need to be refurbished, updated or even replaced to be capable of producing an acceptable product


Production AssociatesProduction Associates Downtime in this area may indicate:

– Training needs– Lack of knowledge of acceptable product– Incorrect line staffing


MaterialMaterial If downtime is related to material the following

may be true;– The material may not be the best suited for the

process– The material quality needs to be improved


MethodsMethods Downtime in this area indicates excessive travel

and or wasted motion as well as– Equipment layout concerns

• Process bottlenecks


Work AreaWork Area Downtime may also be due to environmental

problems– Is it too hot or cold?– Is there sufficient lighting?– Is the work area safe?


DowntimeDowntime Other methods of tracking downtime are used,

they are;– Live production counts– Andon alarms– Downtime Clocks

These are all excellent tools for at a glance management


Scrap TrackingScrap Tracking Used in conjunction with other tools to

determine the process problems Red Box Method of scrap tracking

– Identifies suspect product– Records all defects– Corrective action implemented and logged for

future reference

Business Operating SystemDEFECTIVE PART

CAN ITBE REPAIRED

IN LESS THAN 1CYCLE

REPAIR PART

CONTINUE NORMALPRODUCTION

REPAIR PARTS

SET-UP INFORMSINSPECTOR OF

REASON FORSCRAP

REFER TO WORKINSTRUCTION

13.1.8, "SCRAP &SALVAGE"

CONTINUENORMAL

PRODUCTION

SET-UP&/OR SUPERVISOR

DETERMINE CORRECTIVE &INTERIM ACTION IN ORDER TO

RESUME PRODUCTION &DOCUMENT ACTIONS

SET-UP &/ORSUPERVISORDECIDE IF PARTREPAIRABLE


LET’S REVIEW WHAT & WHY

LET’S REVIEW WHAT & WHY

B O S = – BUSINESS OPERATING SYSTEM

B O S is a practical and simple approach to coordinating key business and operating objectives with real projects and activities


B O S IMPROVES COMMUNICATION

B O S IMPROVES COMMUNICATION

Fosters management at a glance Insures communication of key goals to workers,

management, visitors, everyone Allows operators to communicate activities and

progress to management Facilitates visual control


BOS REQUIRES ACTIONBOS REQUIRES ACTION

Proper use requires specific action to address key objectives

Includes tracking progress of activities Demonstrates organization’s commitment to

improvement activities


CONCLUSIONCONCLUSIONCONCLUSIONCONCLUSION These tools are simple to use They can be implemented in any area at Arvin

B.O.S. charting visibly closes the loop from the measure and its cause to the actions being taken to improve


Report Out DeliverablesReport Out Deliverables

Present a B.O.S. Chart for Report Out Exercise 7.

Use the standard 4 quadrant format.


BOS ChartBOS Chart

Documents

Business Operating System B. O. S. Business Operating System