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OPERATIONAL EXCELLENCEINTRODUCTION
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OVERVIEW OF OPERATIONAL EXCELLENCE
Definition of Operational Excellence9
Image Source: Internet
Operational Excellence...
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We can not accept that there is no time for improvement
This is a constant challenge to meet the requirements of customers
Operational Excellence...
Image Source: Internet
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Operational Excellence...
Project Improvement Leader (small and medium size)
Project Improvement Director / Expert in Operational Excellence
Program Director ofOperational Excellence
Managers / Directors
Executives
All employees
OE White Belt (WB)
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BELTS SYSTEMOperational Excellence
StrategiesOperations
Proje
ct Ma
nage
ment
Projec
t Imple
mentat
ion
REQUIREMENTSOBJECTIVES02 days
Managers / Directors
15 days01 project (>100KUSD)
Passed Exam (95%)
10 days 02 projects (50K-100KUSD)
Passed Exam (85%)Improvement Experts
03 days01 project
(20K-50KUSD)
All employees
Champion
OE Basics(Green Belt)
OE Introduction(Yellow Belt)
OE Advanced(Black Belt)
OE White Belt (WB) 02 days
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Full Time Improvement Experts
Operational Excellence can…....
Lean Eliminate waste Remove non-value added Increase productivity Focus on customers
Six Sigma Reduce variation Improve quality Optimize process Focus on customers
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High Performance Workplace Value Chain Management Improve people productivity Build skills Generate enthusiasm Remove barriers to full
participation
Optimize the whole, not the pieces
Diagnose the big picture Delight our customers in a
way that improves the financial returns of all value chain participants
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OPERATIONAL EXCELLENCETOOLBOX
Tools in Operational Excellence
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• Hoshin Kanri – Strategic Policy Deployment (Strategic Target Setting)
• OE Roadmap
Tools in Operational Excellence
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Project Charter Project Selection Tool FMEA Flow Chart Value-added Flow Chart RACI Matrix SIPOC Stakeholder Analysis Swimming-lane Process Map SWOT Value Stream Mapping VOC to CTQ Communication Plan Change Management
Define
Tools in Operational Excellence
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Histogram Measurement System Analysis (MSA) Pareto Chart Six Sigma Conversion Table SPC – 7 QC Tools Trend Chart Cost of Poor Quality Calculator Data Collection Plan Efficiency & Effectiveness Matrix Impact Effort Matrix Operational Definitions Capability Analysis Risk Management
Measure
Tools in Operational Excellence
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5 whys Design of Experiments Fishbone Diagram Regression Analysis Statistics Root Cause Hypothesis
Worksheet Value Cycle Time Analysis Value Stream Mapping ANOVA Hypothesis Testing
Analyze
Tools in Operational Excellence
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5S and visual management Brainstorming Corrective Action Matrix Poka Yoke - Mistake Proofing Kaizen One Piece Flow Pull Scheduling SMED System Diagrams TPM Cross Training Matrix Impact Effort Matrix Weighted Criteria Matrix Kanban
Improve
Tools in Operational Excellence
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Control Plan Monitoring Plan Project Storyboard Standardized Work
Control
Who we areGiới thiệu về chúng tôi
• John&Partners Consulting and Education JSC
• Founded in 2010• Optimize your business
operating system• Products: based on
Operational Excellence (OE) model
• Lean | Six Sigma | High Performance Workplace | Value Chain Management
• Công ty Cổ phần Tư vấn và Giáo dục John&Partners
• Được sáng lập vào năm 2010• Tối ưu hoá hệ thống vận
hành doanh nghiệp• Các dịch vụ dựa trên mô
hình Operational Excellence (OE)
• Lean | 6 Sigma | Xây dựng môi trường làm việc hiệu quả cao| Quản lý chuỗi giá trị
What we areDịch vụ của chúng tôi
Our services•Training•Consulting•Coaching•Team building•Master Program•Head-Hunter
Chúng tôi cung cấp dịch vụ• Đào tạo• Tư vấn• Huấn luyện kèm cặp• Team building• Chương trình Thạc Sĩ• Tuyển dụng
ContactLiên hệ
• Head Office: 04 Phan Ton – District 1 – HCMC
• HCM Rep: Floor 2, 17-19-21 Nguyen Van Troi St., Phu Nhuan District, HCMC
• HN Rep: 170 Pham Van Dong, Mai Dich Ward, Cau Giay District, Ha Noi
• www.john-partners.com• [email protected]• Phone: (08) 399 01 011
• Trụ sở chính: Số 04 Phan Tôn – Quận 1 – TPHCM
• VPĐD HCM: Tầng 2, 17-19-21 Nguyễn Văn Trỗi, Quận Phú Nhuận, TPHCM
• VPĐD HN: 170 Phạm Văn Đồng, Mai Dịch, Quận Cầu Giấy, Hà Nội
• www.john-partners.com• [email protected]• Điện thoại: (08) 399 01 011
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THANK YOU!
