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Business Edition 6000 - Best Practice Sessiond2zmdbbm9feqrf.cloudfront.net/2014/usa/pdf/BRKCOL-2113.pdfBusiness Edition 6000 - Best Practice Session ... Cisco BE6000 Co-residency Policy:

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Business Edition 6000 - Best Practice Session

BRKCOL-2113

Arun Ragunathan

Product Manager, Collaboration

© 2014 Cisco and/or its affiliates. All rights reserved. BRKCOL-2113 Cisco Public

Agenda

• Overview Cisco Business Edition

• What’s New in Collaboration System Release 10.0/10.5?

• Deployment Process Optimization

– Install

– Configure

– Self-provisioning & MACDs

• Q&A

3

Solution Overview – Cisco Business Edition

© 2014 Cisco and/or its affiliates. All rights reserved. BRKCOL-2113 Cisco Public

Purpose-built

for Midmarket

Cisco Business Edition 6000

(BE6000)

Optimized for

Up to 1000 users

Modular Design

for Enterprise

Cisco Business Edition 7000

(BE7000)

Optimized for

1000+ users

Delivering Better Together

Communications and Collaboration Services for All users

Simple solutions with big capabilities.

Cisco Packaged Collaborations Solutions

5

© 2014 Cisco and/or its affiliates. All rights reserved. BRKCOL-2113 Cisco Public

Turnkey Platforms, Many Application Options

Call Control

CUCM

Voicemail

Unity

Connection

IM &P

Jabber

Collaboration

Edge

Expressway /

VCS

Attendant

Console

CUAC

Contact

Center

UCCX

Provisioning

Management

Prime

Collaboration

Response

CER

Paging

Paging

Server

UC Virtualization

BE7000 scale-out, stackable design • No capacity limits

• Add server(s) for more users, devices, apps

• Price-optimized for 4-6 apps per server

supporting 1-5K users each

• Preloaded with virtualization and apps s/w

− 2 RU model: $23,468

• Standard user/apps licenses sold separately

• Single-ordering SKU: BE7K-K9 or BE7K-K9-

XU

BE7000

UCS C240 M3 SFF

Rack Mount Server

Video Conferencing

Control

TP

Conductor

Video

TP

Server

Management

TP

Mgmt Suite

BE6000

UCS C220 M3

Rack Mount Server

BE6000 scale-up, single-server design • Up to 1000 users, 2500 devices, 100 cc

agents

• Add second server for redundancy

• Preloaded with virtualization and apps s/w

− 1 RU MD model: 4 apps+1 mgmt; $9.4K

− 1 RU HD model: 8 apps+1 mgmt;

$20.8K

• Bundled 25-user license options included

• Purchase add-on user/apps licenses

• Single-ordering SKU

6

© 2014 Cisco and/or its affiliates. All rights reserved. BRKCOL-2113 Cisco Public

Support for Cisco and Partner Applications VMware licensing allows Cisco-approved CDN and SolutionsPlus vendor partner collaboration application co-residency on Business Edition servers:

• A maximum of three third-party Collaboration application VMs permitted per BE6000 sever

• Up to six third-party applications may be installed across all BE6000 servers in a deployment

Support Agreement

– Customer must be willing to remove any Cisco UC applications or third-party UC virtual machines if Cisco determines they are causing performance issues

Cisco BE6000 Co-residency Policy: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/BE6000/Coresidency/9_x/BE6K_coRes.html

7

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Prime Collaboration Provisioning 10.5 & 9.5

Unified CM 10.5(1) & 9.1(2)

IM & Presence 10.5(1) & 9.1(1)

Paging Server 9.0(1)

Unity Connection 10.5(1) & 9.1(2)

Emergency Responder 10.0(2)

Contact Center Express 10.0(1)

VCS + Expressway X8.1

Conductor XC2.3

Virtual Telepresence Server 4.0

Telepresence Management Suite 14.4

Ready-to-Activate, Preloaded Servers

Server Hardware, Preconfigured

• BIOS, RAID, disk formatting, firmware,

drivers ready-to-go

Preinstalled Virtualization Software

• VMW-VS5-HYP-K9

• Licensed with v5.1 master serial number, ready-to-run

Preloaded Collaboration Software

(unlicensed / licenses sold separately)

• Same suite of apps and versions as

BE6000/BE7000, ready-to-install

• BE7000 has same preload files as BE6000

except for PCP, VCS, Expressway

• CUWL/UCL, VCS, PCP licensing sold

separately

Cisco UC Virtualization Hypervisor 5.1 U1

Cisco UCS C240 M3 SFF TRC#2

Collaboration Solution Releases 10.x and 9.x

(BE7K-SW-9X10X, BE6K-SW-9X10X))

Cisco UCS C220 M3 SFF TRC#2 & TRC#3

8

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BE7000 Scale-out, Stackable Design Start Right-Sized, Then Pay as You Grow, No Capacity Limits

Start

• 1000 users

• 2400 endpoints

• Unified CM

• Unity Connection

• IM & Presence

• Expressway-C

• Up to 400 Agents (Unified CCX

or PCCE)

Growth + Add more Customer

Collaboration

• Expand to 2500 users

• 3000 endpoints

• Up to 400 Agents (Unified CCX or

PCCE)

More Growth +

Add Pervasive Video

• Expand to 15-20K users

• 20-25K endpoints

• Add TelePresence

• Up to 1000 Agents (PCCE or

Unified CCE); 1000+ Agents

(Unified CCE)

9

© 2014 Cisco and/or its affiliates. All rights reserved. BRKCOL-2113 Cisco Public

BE6000 Scale-up, Single-server Design Start Right-Sized, Scale with Growth, Migrate Seamlessly

Start

• 1 MD Server

• 300 users

• 500 endpoints

• Unified CM

• Unity Connection

• IM & Presence

• Expressway-C

• Unified CCX for 20 Agents

Growth + Add Telepresence and

High-Availability

• Add 2nd MD Server

• Expand to 500 users

• 1200 endpoints

• 50 Agents

• Add Telepresence

More Growth +

• Move HD Servers

• Use MD Servers for redundancy

or general purpose (e.g., more

apps)

• Expand up to 1000 users

• Up to 2400 endpoints

• Up to 100 Agents

• For more scale, seamlessly

migrate to Business Edition 7000

10

© 2014 Cisco and/or its affiliates. All rights reserved. BRKCOL-2113 Cisco Public

BE6000 MD BE6000 HD BE7000

Platform UCS C220 M3 SFF UCS C240 M3 SFF

CPU 2 x 2.4 GHz E5-2609

(4 Cores / 80W / 10MB Cache)

2 x 2.4 GHz E5-2665

(8 Cores / 115W / 20MB Cache / HT)

2 x 2.50 GHz E5-2640

(6 Cores / 95W / 15MB Cache / HT)

RAM 32GB (4 x 8GB DDR3-1600-MHz

RDIMM/PC3-12800/ dual rank/1.35v)

48GB (6 x 8GB DDR3-1600-MHz

RDIMM/PC3-12800/ dual rank/1.35v

64GB (8GB DDR3-1600-MHz

RDIMM/PC3-12800/dual rank/1.35v)

Disk 4 x 500GB 6Gb SATA 7.2K RPM

SFF HDD / hot plug

8 x 300GB 6Gb SAS 15K RPM

SFF HDD / hot plug

12 x 300GB 6Gb SAS 10K RPM

SFF HDD / hot plug

Disk

Controller Mega RAID 9271-8i + battery backup

RAID Configured for RAID 10 Configured for RAID 5 Configured for RAID 5

Network 2 x 1Gb + 1Gb LoM On-board 2 x 1Gb + 1Gb LoM On-board plus

1 x Intel i350 Quad Port 1Gb Adapter

4 x 1Gb + 1Gb LoM On-board plus

2 x Intel i350 Quad Port 1Gb Adapter

PSU 1 x 650W power supply

(2nd power supply available as option) 2 x 650W power supplies 2 x 1200W power supplies

VMware Preinstalled Hypervisor Edition (2 CPU sockets, RAM unrestricted)

Business Edition Servers Side-by-Side View For your

reference

11

What’s new with 10.0/10.5?

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Migration

• Prime Collaboration Deployment (PCD)

• Unified Attendant Console Standard

Application

• Collaboration Edge with Expressway Series integrated firewall traversal and interworking

• Embedded conferencing with TelePresence Conductor, Server, and Management Suite

• User-centric licensing

• CUWL Pro 25-user bundle (BE6000)

Simplification

• “Touchless” Virtual Machines for UCM, Unity Connection, IM&P, CCX and Prime Collaboration Provisioning (PCP)

• Prime Setup Wizard, Zero Touch Provisioning

• Prime Setup Wizard Enhancements – Preconfigured Dialplans and Feature templates (10.5.x July 2014)

• User self provisioning and self-care

Collaboration System Release 10.0/10.5

Provisioning,

Deployment,

configuration

13

© 2014 Cisco and/or its affiliates. All rights reserved. BRKCOL-2113 Cisco Public

Remote and Mobile Access Using Cisco Expressway

Inside Firewall (Intranet)

Collaboration

Services

Cisco®

UCM

DMZ Outside Firewall

Cisco Jabber

at the Airport

Cisco Jabber

at Home

Cisco Jabber

at the Café

Cisco Jabber®

at work

Internet

• Use Cisco Jabber as

you move between

networks

• Security choice: No

VPN required

- Secure only Cisco

Jabber application

- Personal data is not

connected to the

network

• Support on-premises

and cloud offerings

simultaneously

Rapid, Secure Deployment with No User Intervention

Cisco

Expressway

E

Cisco

Expressway

C

14

© 2014 Cisco and/or its affiliates. All rights reserved. BRKCOL-2113 Cisco Public

Making Collaboration as Easy and Effective Outside the Network as It Is Inside with Cisco Jabber

Make video calls

Make voice calls

Use Cisco WebEx®

Access visual voicemail

Share content

Use IM and presence

Search corporate directory

Full-Featured Desktop or Mobile

Client Outside the Network with No

VPN Required

15

© 2014 Cisco and/or its affiliates. All rights reserved. BRKCOL-2113 Cisco Public

Broaden Your Collaboration Reach Easily With Little or No Added Costs

Fixed and Mobile Users at No Additional Cost*

• Mobile and fixed endpoint registration

• Instant messaging and presence

• Video and audio media sessions

• Includes virtual edition of cisco

Expressway server software

• No cost with Cisco UCM 9.1.2 or later

Business to Business and Third-Party

Interworking: Concurrent Sessions

• Business-to-business video and

audio media sessions

• Includes virtual edition of Cisco

Expressway server software

• Cisco Expressway multimedia

session licenses available

individually

Cisco® UCM

9.1 or Later

Cisco

Expressway

C

Cisco

Expressway

E

Internet

*Requires Cisco Unified Communications Manager and Business Edition 9.1.2 or later and Cisco UCL Enhanced, UCL Enhanced Plus, UWL Standard, or UWL Professional

16

© 2014 Cisco and/or its affiliates. All rights reserved. BRKCOL-2113 Cisco Public

Cisco Unified Attendant Console Solutions

• Server-less Attendant Console

• Ideal for small or branch offices

• Essential features for call handling

• Up to 5000 directory entries with line state and presence

• Reduced cost of ownership (No server resources to provide or maintain)

• L-CUAC10X top level L-CUAC10X-STND - $995

CUAC Standard

• Server Based Attendant Console

• For larger businesses with more complex requirements

• Dedicated operator pool

• Active Directory and Lync integration

• Server high availability option

• L-CUAC10X top level L-CUAC10X-ADV - $2495

CUAC Advanced

17

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• vTS and TMS (Core, PE,XE) pre-loaded

Simplified

Deployment

• 8vCPU vTS, Target 8 HD 720p ports per instance

• 16vCPU vTS, Target 16 HD ports, requires VMware license

• Co-residency of video applications

Enhanced

Video

• CUWL Pro offer for BE6000, 25 user CUWL Pro starter Bundle @$5375

• Personal Multi party conferencing (upto 4 participants) in CUWL Pro

Licensing

Enhancements

UCM CUC IMP Expwy C/E C

C

X

PCP CER Paging TMS Cdtr vTS

Embedded Video Conferencing

18

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Feature and Function Personal Multiparty (New) Screen License Model (Existing)

Tied to a Named Host Yes No

Minimum Order 25 host licenses (with BE6K) One

Maximum Conference Size 4 connections Unrestricted

Number of Conference IDs Per Named Host 1 Unrestricted

Requirement That Host Be Present in the

Conference Yes No

Maximum Resolution 720p30 (HD) for video and 720p5 for

content 1080p

Support for ad-hoc Escalation from Cisco®

Unified Communications Manager (UCM) Yes Yes

Alignment with Existing Screen-based License Model

19

© 2014 Cisco and/or its affiliates. All rights reserved. BRKCOL-2113 Cisco Public

Number of

Participants

Per Conference

Number of

Conferences

Resolution

8 1 HD (720p30)

4 2 HD (720p30)

16 1 SD (440p30)

4 4 SD (440p30)

32 1 nHD (360p30)

4 8 nHD (360p30)

Example Capacity – per 8 Port vTS

Number of

Participants

Per Conference

Number of

Conferences

Resolution

16 1 HD (720p30)

4 8 HD (720p30)

32 1 SD (440p30)

4 8 SD (440p30)

64 1 nHD (360p30)

4 16 nHD (360p30)

Example Capacity – per 16 Port vTS

* Requires enterprise VMware license

Conferencing Capacity of BE6000 CSR 10.5

20

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Collaboration-in-a-Box

Extended vTS capacity

Deployment Model

21

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Internet

Integrated Conferencing on BE6000 CSR 10.5

B2B Connectivity

PSTN gateway

VPN concentrator

PVDM resources PSTN

BE6000 HD

UC App

Optional

TMS Prime Unified CM Exp C Exp E Conductor CUC IM&P

B2B

Remote User

Mobile User

Cisco virtual Telepresence

Server

• Optimized conferencing with TelePresence Conductor and TelePresence Server for Greenfield

• Upto 16 HD conferencing ports per HD server

• Cost effective Personal multiparty conferencing license with CUWL Pro

• Easy creation of personal collaboration meeting rooms with Telepresence management Suite.

BE6000 HD

vTS vTS

22

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Internet

Video Add-on to Voice Deployments

B2B Connectivity

PSTN gateway

VPN concentrator

PVDM resources PSTN

BE6000 MD or BE7000

UC App

Optional

Prime Unified CM CUC IM&P

B2B

Remote

User

Mobile User

• Optimized conferencing with integrated TelePresence Conductor and TelePresence Server

• Upto 16 HD conferencing ports per HD server

• Cost effective Personal multiparty conferencing license with CUWL Pro

• Easy creation of personal collaboration meeting rooms with Telepresence management Suite.

BE6000 HD

TMS Exp C Exp E Conductor vTS

Cisco virtual Telepresence

Server

BE6000 HD

vTS vTS

23

Deployment Process Optimization

BRKCOL-2113

Navin Albert

Product Manager, Collaboration

© 2014 Cisco and/or its affiliates. All rights reserved. BRKCOL-2113 Cisco Public

What we heard from you

“No one can beat us on functionality but I want to win more deals against competition that’s nibbling away at the smaller deals by competing on price!”

Partner Sales

25

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What we heard from you

“No one can beat us on functionality but I want to win more deals against competition that’s nibbling away at the smaller deals by competing on price!”

Partner Sales

“I want to turn around simple collaboration deployments faster and so I can focus on cutting edge of Video / Mobile Collaboration”

Partner Engineer

26

© 2014 Cisco and/or its affiliates. All rights reserved. BRKCOL-2113 Cisco Public

What we heard from you

“No one can beat us on functionality but I want to win more deals against competition that’s nibbling away at the smaller deals by competing on price!”

Partner Sales

“I want to turn around simple collaboration deployments faster and so I can focus on cutting edge of Video / Mobile Collaboration”

Partner Engineer

“Technology is changing so fast that I can’t possibly keep up with the changes. So I need something simple to do my Moves, Adds, Changes and Deletes(MACD)”

Customer IT

27

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Deployment Work Flow

Day 0:

Install

• BE6000/BE7000 comes pre-loaded with installable VMs

• Fast and easy installation with “touch-less” process

Day 1:

Configure

• Replicable set-up process with “standard base-configuration” built in to Prime Setup Wizard

• UCM Self-provisioning to setup phones

Day 2:

Manage

• Prime Collaboration “Zero Touch Provisioning” makes for easy MACD (Moves, Adds, Changes and Deletes)

• Users trained on Cisco UCM Self-Care

28

© 2014 Cisco and/or its affiliates. All rights reserved. BRKCOL-2113 Cisco Public

Deployment Work Flow

Day 0:

Install

• BE6000/BE7000 comes pre-loaded with installable VMs

• Fast and easy installation with “touch-less” process

Day 1:

Configure

• Replicable set-up process with “standard base-configuration” built in to Prime Setup Wizard

• UCM Self-provisioning to setup phones

Day 2:

Manage

• Prime Collaboration “Zero Touch Provisioning” makes for easy MACD (Moves, Adds, Changes and Deletes)

• Users trained on Cisco UCM Self-Care

29

© 2014 Cisco and/or its affiliates. All rights reserved. BRKCOL-2113 Cisco Public

Deployment Work Flow

Day 0:

Install

• BE6000/BE7000 comes pre-loaded with installable VMs

• Fast and easy installation with “touch-less” process

Day 1:

Configure

• Replicable set-up process with “standard base-configuration” built in to Prime Setup Wizard

• UCM Self-provisioning to setup phones

Day 2:

Manage

• Prime Collaboration “Zero Touch Provisioning” makes for easy MACD (Moves, Adds, Changes and Deletes)

• Users trained on Cisco UCM Self-Care

30

© 2014 Cisco and/or its affiliates. All rights reserved. BRKCOL-2113 Cisco Public

Deployment Work Flow

Day 0:

Install

• BE6000/BE7000 comes pre-loaded with installable VMs

• Fast and easy installation with “touch-less” process

Day 1:

Configure

• Replicable set-up process with “standard base-configuration” built in to Prime Setup Wizard

• UCM Self-provisioning to setup phones

Day 2:

Manage

• Prime Collaboration “Zero Touch Provisioning” makes for easy MACD (Moves, Adds, Changes and Deletes)

• Users trained on Cisco UCM Self-Care

31

Day 0: Install

© 2014 Cisco and/or its affiliates. All rights reserved. BRKCOL-2113 Cisco Public

BE6000/7000 with Pre-loaded Virtual Machines

• Enabling Touch-less Installations

• Server is now pre-loaded with VMs of PCP, UCM, Unity Connection, IM&P & CCX

• VMs are partially-installed to the point where IP addressing data needs to be entered

• Administrator simply boots pre-loaded VMs and:

– Starts entering IP address information in the console

– Transfers a AFG file into the data-store and attaches to VM to make install touch-less

Enter

Configuration

Data or

Transfer AFG

file into

datastore

Unpack, Rack

& Stack

servers

Boot up

Server –

Login to

vShpere

Bootup VM Repeat for

other Apps

33

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Touch-less Install

34

No configuration needed on the applications during installation

Allows Engineer to create IP Addressing config files offline

No Cisco specific knowledge required for onsite installer

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Touch-less Installation Procedure

35

5 Step Process

1. Generate the platformConfig.xml file

2. Create virtual floppy image with the platformConfig.xml file

3. Upload virtual floppy to data store

4. Mount the floppy drive

5. Power-on the virtual machine

© 2014 Cisco and/or its affiliates. All rights reserved. BRKCOL-2113 Cisco Public

Touch-less Installation Procedure Step 1. Generate AFG file

36

1. Go to Answer File Generator site on Cisco.com

Link: http://www.cisco.com/web/cuc_afg/index.html

2. Fill up form for each application and generate platformConfig.xml (case sensitive)

© 2014 Cisco and/or its affiliates. All rights reserved. BRKCOL-2113 Cisco Public

Touch-less Installation Procedure Step 2. Convert to vFloppy

37

1. Download WinImage software to convert XML to vFloppy

Link: http://www.winimage.com/

2. Drag and drop AFG xml file and Save as virtual floppy *.flp

© 2014 Cisco and/or its affiliates. All rights reserved. BRKCOL-2113 Cisco Public

Touch-less Installation Procedure Linux

38

Linux

1. Create an empty floppy image of 1.44 MB as root: $ /sbin/mkfs.msdos -C

<directory>/<imagefile.img> 1440

2. Create a new directory called floppy1: $ sudo mkdir /media/floppy1/

3. Mount the directory: $ sudo mount -o loop /path/imagefile.img /media/floppy1/

4. Copy the XML file to the mounted directory: $ cp platformConfig.xml

/media/floppy1

5. Unmount the directory: $ umount /media/floppy1

Step 2

For your

reference

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Touch-less Installation Procedure Mac OS X

39

Mac OS X

1. On the terminal dd if=/dev/zero bs=1024 count=1440 > floppy.img

2. Open Disk Utility Application; go to File -> Open Disk Image -> floppy.img

(Command + Option + O)

3. You will get an error indicating "no mountable file systems), click OK

4. The floppy image will be added to the list of disks; select it and go to the Erase tab

5. Change Format to MS-DOS (FAT) and click Erase

6. You can now copy the XML file (platformConfig.xml) to the mounted floppy image

and eject it when you are done

7. Upload a virtual floppy Image to a Data store

For your

reference

Step 2

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Touch-less Installation Procedure Step 3. Transfer to BE6000

40

1. Login to vSphere and transfer file to Data Store

2. Attach it to the floppy drive of the VM to be installed

3. Boot up server

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Touch-less Installation Procedure Step 3 - Details

41

Upload Virtual Gloppy Image to Data Store

1. Start the vSphere client.

2. If the host uses:

- Remote storage (for example, SAN), then select View > Inventory >

Datastores

- Local storage (for example, internal hard drive), then select the host and

click the Summary tab

3. Right-click on a data store and select Browse Data store

4. Navigate to the desired directory and click the Upload files to this data store icon

5. Select Upload File

6. Select the Virtual Floppy Image created in the preceding procedure and click

Open

7. Click Yes when upload/download operation warning window appears

8. Close the Data store Browser window

For your

reference

Step 3

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Touch-less Installation Procedure Step 4 - Mount the floppy drive

42

Mount a Virtual Floppy Image

1. Start the vSphere client.

2. Select a virtual machine.

3. Select Inventory > Virtual Machine > Edit Settings.

4. Select Floppy drive from the Hardware tab.

5. Select Use existing floppy image in data store.

6. Select Browse.

7. Select All files from the file type dropdown list, if the virtual floppy image

does not use the .flp extension.

8. Locate the virtual floppy image and click OK.

9. Enable Connected and Connect at power on under Device Status.

10. Click OK.

For your

reference

© 2014 Cisco and/or its affiliates. All rights reserved. BRKCOL-2113 Cisco Public

Touch-less Installation Procedure Step 5 – Boot up the server and walk away

43

Roadmap: Fully installed & configured virtual machines planned for next release

Day 1: Configure

© 2014 Cisco and/or its affiliates. All rights reserved. BRKCOL-2113 Cisco Public

“Getting Started” Wizard – speeds deployments

Prime Collaboration Provisioning (PCP) 10.5 Simplification Roadmap

45

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“Getting Started” Wizard – speeds deployments

Batch Provisioning – extends capabilities with easy-to-use, pre-built templates

Prime Collaboration Provisioning (PCP) 10.5 Simplification Roadmap

46

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“Getting Started” Wizard – speeds deployments

Batch Provisioning – extends capabilities with easy-to-use, pre-built templates

Zero-touch Provisioning – automates moves, adds, and changes

Prime Collaboration Provisioning (PCP) 10.5 Simplification Roadmap

47

© 2014 Cisco and/or its affiliates. All rights reserved. BRKCOL-2113 Cisco Public

Fastest way configure full collaboration (Dial-Tone / Voicemail/ Jabber)

Helps win deals against competition and expand down market aggressively

Makes deployments quick and improves Customer Satisfaction

PCP 10.5 - Getting Started Wizard

48

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Initial setup of Cisco Unified Communications Manager and Prime Collaboration Provisioning

Define Cisco Unified Communications Manager, Unity Connection, IM&P, Exchange, LDAP

Integrates applications

Sets up Domain (user groups), Service Areas (sites) and User Roles (policy)

Sets up Prime Collaboration Zero Touch Provisioning

Creates Sites

Provisions site related settings (device pool, partition, CSS, DN blocks, etc.)

Imports basic dial patterns from CSV file or CUCC application

Builds site in UC applications

Re-entrant

Can export the built site as a Prime Collaboration Provisioning batch file

Batch file can be fed back into the Setup Wizard to prepopulate next sites’ settings

Batch file can be modified and fed into Setup Wizard

Batch file can be modified and fed into Prime Collaboration Batch Provisioning system

Cisco Prime Collaboration 10.5 Provisioning New Setup Wizard

49

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Batch Format Enhancement and Performance Improvements

• Comment rows and resetting column headings

− Comments can be added using # characters

− Column headings can be reset for new entries using >> characters

• Performance improvements

− Batch orders per row can now be executed in parallel: Default 10, maximum equals 100

Cisco-prepared Templates Now Provided

• Prime Pre –canned templates for top UC features

• Sample dial-plan templates for 10 countries

• PCP getting started wizard will have the ability to import templates

Prime Collaboration Provisioning (PCP) 10.5.1(July) Batch Provisioning

50

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German

French

Spanish

Simplified Chinese

Japanese

Korean

Prime Collaboration Provisioning (PCP) 10.5 Language Support

51

Self Provisioning

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Self Provisioning

• Allows end users to install their own phones

• Simplified Phone deployment

• Reduces Administrator workload

• Does not require importing MAC address of the phones

53

© 2014 Cisco and/or its affiliates. All rights reserved. BRKCOL-2113 Cisco Public

Self-Provisioning: Day 1 Enable and Setup Feature

Day 1

User Auto-

Provisioned

Admin/Partner

Setups up Prime

Templates,

Rules, & Limits

LDAP

Sync

Zero Touch Configuration

Self Provisioning Configuration

IVR, Auto Register, Feature Templates, LDAP integration

and rules

54

© 2014 Cisco and/or its affiliates. All rights reserved. BRKCOL-2113 Cisco Public

Auto provision users

& lines synced from

corporate directory

Self Provisioning Empower Users to Provision Their Own Phone: As Easy as

55

© 2014 Cisco and/or its affiliates. All rights reserved. BRKCOL-2113 Cisco Public

Auto provision users

& lines synced from

corporate directory

User grabs a phone

& plugs it in

Or downloads client

Self Provisioning Empower Users to Provision Their Own Phone: As Easy as

56

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Auto provision users

& lines synced from

corporate directory

User grabs a phone

& plugs it in

Or downloads client

Self Provisioning Empower Users to Provision Their Own Phone: As Easy as

User Logs In

and begins to use

their new phone!

Users, Lines, and Phones provisioned…

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Self Provisioning Coverage

Self Provisioning Empowered Endpoints

Traditional Cisco IP Phones

( no key board support)

8900 Series 9900 Series 7900 Series 3900/6900

Series

Keyboard Enabled Endpoints

DX 650

Cisco Jabber Clients

(coming in Jabber 10)

Personal Video Endpoints Jabber Desktop Jabber iPad Jabber Mobile

Use Voice Portal for Self Provisioning Use keyboard for Self Provisioning Use keyboard for Self Provisioning

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Self Provisioning

• Press the speed dial at the phone and enter your self provisioning ID

• Confirm with #

• Phone will be reconfigured and reboots

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Day 2: Moves, Add and Changes

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Makes Moves, Adds, Changes and Deletes (MACD) automatically synched to LDAP

Adding sites to existing deployments simplified

Training end users is easy

PCP 10.5 – Zero Touch Provisioning

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Automatically provisions services for new users

New users synced in from LDAP

CSV file or batch loading new users

When adding new users individually through Add User UI

When added through the Northbound API

Easy to configure

Configure as part of Setup Wizard (settings appear in User Role automatically)

Manual configuration and modification

LDAP sync settings and filter can be set during Setup Wizard

Works with Cisco Unified Communications Manager 10.0 user endpoint self provisioning (BYOD)

PC Provisioning can create a line and templates in CUCM so user can attach phone

PC Provisioning does LDAP sync if AD environment

PC Provisioning can setup self provisioning if customer does not have AD/LDAP environment

Prime Collaboration Zero Touch Provisioning expands coverage providing voicemail and endpoint provisioning

LDAP sync for new users moved from CUCM to PC Provisioning

Cisco Prime Collaboration 10.5 Provisioning Prime Collaboration Zero Touch Provisioning

Now part of

User Role

setup

Can choose to

auto provision

when adding

new users

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Sync

Active directory Updated by

Business processes UCM:

User & Line created

No Admin

Needed

Login

or IVR BYOD New User

Automated

User Experience

Prime Provisioning

Services automatically provisioned on UCM, CUC & IMP

Self Provisioning: Day 2 Add New User

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Summary

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• New Toucless installs make software installation fast and easy

• Cisco Prime Collaboration Provisioning Setup Wizard makes configuring UCM, CUC and IMP fast

• Cisco Prime Collaboration Provisioning Zero Touch Provisioning make Moves, Adds, Changes and Deletes (MACD) a no brainer

• UCM Self-provisioning and UCM Self-care helps end user setup this own phones and manage them

Demo

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Helpful Links

• This presentation

– http://tinyurl.com/be6000

• Cisco Prime Collaboration

– http://www.cisco.com/go/primecollaboration

• Cisco BE6000

– http://www.cisco.com/go/be6000

• Cisco BE7000

– http://www.cisco.com/go/be7000

• SRND Collaboration 10

– http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/collab10/collab10.html

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For your

reference

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Continue Your Education

• Demos in the Cisco Campus

• Walk-in Self-Paced Labs

• Table Topics

• Meet the Engineer 1:1 meetings

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Zero Touch Provisioning Demo

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