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BusinessContinuity Management
For
Project Managers
• Epidemics
• 9-11 WTC disaster
• Terrorist Attacks -Dec 13
Indian Parliament
• Infiltration
• War threat
• Riots / Militancy
• Hacking / Virus
•Newer Threats - Newer Risks
•Uncertain Geo-political scenario
•Multiple Failure scenarios
Changing face of threat...
DISASTERDISRUPTS BUSINESS
Lost Revenue• Direct Loss
• Compensatory Payments
• Lost Future Revenues
• Investment Loss
Productivity Loss• Number of Fully Burdened
Employee impacted
Damaged Reputation • Customer, Suppliers,
Partners, Banks, Financial Markets
• Credit Ratings
Delayed Collections• Billing Losses
• Missed Discounts
Extra Expense• Cost to Recover
• Overtime Expense
• Increased Fraud Risk
• Increased Error Rate
• Travel Expenses
• Temporary Employees
Penalties • Contractual
• Regulatory
• Legal
Impact of Disaster on our Business
Disasters do happen !!
?Can we meet the expectations?
“ “ Business Continuity Management is the
process of anticipating incidents which will
affect critical functions and preparing the
organization to prevent and respond to
disasters in a planned and rehearsed manner.”
What is Business Continuity Management ?
• Prospects and Customers now require demonstrable Risk management practice
• Contractual Obligation
• High Availability requirements
• Transparency of operations
• Enhanced Customer confidence in offshoring
• Reduced Risk & Liability
Need for BCM
Ensures faster recovery of services to the customerQuick resumption of business
Constantly prepared to
confront disasterAimed at uninterrupted operations
Integrated Enterprise-wide plan
BCMS
Business Continuity Management System
Failure Mode
How does it affect operations
What causes disasters
Effect
What fails
• Fire • War • Power Outage
• Explosion • Computer Virus
• Strike • Hacking • Flood
• Telecommunication Failure
• Theft & Robbery
• Shortage of Critical Items
• Critical Server Breakdown
• Earthquake
• Prolonged absence of
Essential Public services
Cause
Country Outage
City Outage
Site Outage Information
Infrastructure
Personnel
Mahindra Satyam’s BCMS Model
BCMS provides seamless recovery of services
through
EffectCause Failure ModeFailure ModePartial Recovery
DISASTER
BUSINESSRESUMPTION
PLAN
CONTINGENCYPLAN
DISASTERRECOVERY
PLAN
RISK MITIGATION PLAN
Business ContinuityPlans
•Complete service resumption•Business as usual
•Emergency Response•Physical recovery ofhard/soft infrastructure
•Partial Recovery of critical services•Operations from Alternate site
•Preventive actions and controls to mitigate risk
Complete Recovery
Contingency Plans
Site Outage
City Outage
Country Outage
Critical services from alternate site inthe same city
Mahindra Satyam leverages its multi-location presence across the world to provide alternate sites for the critical projects.
Critical services from alternate site inanother city
- Critical services from BC center @ Singapore
- Onsite/Offsite
Org Wide BCMS - A Distributed Approach
Corporate Governance
Business Units BCP
Support Systems
BCP
BCMS
BC ForcesBC Forces
Managing Director
BC ForumChief BC Planner Chief BC Officer
BC Lead GroupBC Leaders
BCMS Organization Structure
•Trained and ready to execute BC Plans. •To train all associates.•Dedicated to recover their own primary or secondary functions as per recovery Plan
• Develops and maintains BCMS Plans.• Short term focus. ‘get the job done’ attitude • Leads the disaster management.
•Develop strategies and processes for BC. •Approves BC plans • Declares disaster• Maintains a long term focus on events.• Always available to make urgent executive decisions • Minimize negative media portrayal while maximizing any advantages
• Top management commitment• Plans BCMS as part of the strategic business planning. • Ensures effectiveness of BCMS
BC ForcesBC Forces
Cross-functional Location specific
BC Plan I Recovery of Critical projects Site Outage and City Outage scenarios 24hr –72 hr recovery windows Shared infrastructure Project specific infrastructure at cost Site capacity up to 5% of primary site
15% capacity over 3 shifts, in a common operating environment BC Plan II, III – Customized BC Plans for enhanced SLAs at a cost.
BC Plan Options
Plan I
Plan III
Plan II
Cos
t
Service Level
Project Business Continuity Planning
Assess BCP requirements Vs cost
BC Plan Development
Maintenance
Identify Critical Projects
Best Practice / Lessons learnt
Risk Assessment
Recovery SLAs & Options
Implementation & Testing
Project Acquisition
Project Initiation
Project Execution
Project Planning
Project Closure
Microsoft Excel Worksheet
Responsibility : PMFacilitated by : BCL
ODC BC Planning
• Responsibility lies with BCL
• Planning at ODC level – E.g. 15 seater Alternate Site for a 100 strong ODC,
critical applications will be as determined with the client at time of disaster
• FMEA conducted for comprehensive risk mitigation
Microsoft Word Document
Thank You