27
Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190

Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190

Embed Size (px)

Citation preview

Page 1: Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190

Business Continuityfor Facilities

ManagersPeter Carr

FastTrack Solutions Ltd

021 638190

Page 2: Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190

Introduction

What Why How

Page 3: Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190

Business disruptive scenarios

From the group – 5 mins

Page 4: Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190
Page 5: Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190

How did I do? Loss of critical records

Fire

Loss of key people

Computer system failure

Computer virus/hacking

Natural disaster

Utility disruption

Transport disruption

Rogue employee

Theft/fraud

Failure of key equipment

Brand damage

Loss of key customers

Loss of primary workspace

Failure of critical supplier

Market shifts

Product recalls

Police activity

Terrorism, bomb threats and biohazard attack (e.g. anthrax)

Bio-infections, e.g. Legionella, and pandemics (e.g. Ebola-type diseases, SARS, Asian/bird flu)

Page 6: Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190

Consequences of these events Loss of stock / production capability / workspace Unable to service customers

They are forced to look to your competitors (who will bend over backwards to serve them)

The company loses revenue – long term

The company (and your) brand gets damaged

Some companies don’t recover Closure/takeover

Bankruptcy

Redundancies

The faster operations recover, the better chance of survival Insurance may pay for your rebuild, but won’t keep your

customers

Page 7: Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190

Facilities Management responsibilities

Loss of critical records

Fire

Loss of key people

Computer system failure

Computer virus/hacking

Natural disaster

Utility disruption

Transport disruption

Rogue employee

Theft/fraud

Failure of key equipment

Brand damage

Loss of key customers

Loss of primary workspace

Failure of critical supplier

Market shifts

Product recalls

Police activity

Terrorism, bomb threats and biohazard attack (e.g. anthrax)

Bio-infections, e.g. Legionella, and pandemics (e.g. Ebola-type diseases, SARS, Asian/bird flu)

Page 8: Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190

Loss of primary workspace – Long term(Scenario)

Assumptions: Manufacturing organization – widget production

Offices are impacted (sales, marketing, finance, HR, IT staff, call centre)

IT still working Manufacturing/operations still operating Warehouse full and not impacted

Page 9: Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190

A bad day at the office?

Page 10: Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190

Loss of primary workspace – Long term(Strategies)

Find & fit-out a new office

(is there another strategy?)

Page 11: Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190

Loss of primary workspace – Long term(Strategies)

That leaves the business with a major problem! How does the business keep ticking over until the new

office is ready?

Page 12: Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190

Loss of primary workspace – Long term(FM Responsibilities)

From the group - 5 mins

Hint, you might like to consider 3 areas:

Old premises

New premises

Lifeboat (until new premises is ready)

Page 13: Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190
Page 14: Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190
Page 15: Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190
Page 16: Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190

Old site - how did I do?

Deal with emergency services Secure premises Arrange utility disconnection Arrange for recovery of critical items (if possible) Arrange site clean-up/demolition/rebuild Deal with insurers

Page 17: Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190

New site - how did I do?

Identify alternate premises Sign lease (poor negotiating position) Arrange fit-out Etc.

How long will it take to get new site ready?

Is the lifeboat big enough to cover this time?

How can the business serve its customers in the mean time?

Page 18: Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190

Temporary site - how did I do?

Gather business requirements Size of lifeboat (critical staff only)

Power / AC / Technical

Identify temporary premises Sign lease (poor negotiating position) Arrange fit-out

What about the non-critical staff – work from home? On Leave?

How long will it take to get temp site ready?

How can the business serve its customers in the mean time?

Will the business actually survive until temp site is up?

Page 19: Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190

What is in the FM’s BCP for loss of premises?

Checklist of immediate actions (brief for temp resource?)

*** Time estimates for the business (lifeboat & replacement sites) ***

Lifeboat shopping list (size & special requirements) Replacement site shopping list Regular market update – vacancy rates etc.

Page 20: Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190

What is in the FM’s BCP cont.

Contact lists Temp/contract resources

Structural engineers

Insurance broker

Real estate agents

Fit-out companies

Office furniture suppliers

Decision makers / signatories for the company

Mobile + home phone, address, personal email

Page 21: Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190

Testing:

Walkthrough Table top Simulation

Be realistic

Capture issues, convert to actions and solve them

Page 22: Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190

Another scenario?

Utility Failure (I ran this last week with ASB) 1 hour workshop with:

Facilities Management

Health and Safety

Information Technology

Business Continuity

Output: Summary, per utility for Senior Leaders

Actions to be taken in the event of a failure (a plan)

Some additional improvement ideas

Page 23: Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190

Water

Page 24: Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190

Water - 2

Page 25: Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190

Water - 3

Result: Senior leaders understand the resilience of the

building to utility failures Facilities have a plan (guideline) to follow on an A4

page There are a few low cost options to build more

resilience

What else is needed?

Page 26: Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190

Questions?

Page 27: Business Continuity for Facilities Managers Peter Carr FastTrack Solutions Ltd 021 638190

Thank you!Peter Carr

FastTrack Solutions Ltd

021 638190

[email protected]