BUSINESS ADMINISTRATION - Postgraduate Studiespostgraduate.focus-school.com/.../uploads/sites/62/2016/...Level-3.pdf · Business Administration Level 4 or Management Level 3. ENGLISH

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BUSINESS ADMINISTRATIONBUSINESS & ADMINISTRATION - LEVEL 3

The framework has been designed for a variety of Administration roles, for example Administration Officer/Executive, Administration Team Leader, Office Supervisor, Personal Assistant and Secretary. It provides employees with an accredited pathway of qualifications which are portable as their careers develop.

This professional development programme is most suited to you if you are working in an administration role, such as:• Administration Officer/Executive• Administration Team Leader• Office Supervisor• Personal Assistant• Secretary

ABOUT THE PROGRAMME

This professional development programme will enhance and hone your knowledge in:• Creating bespoke business documents

• Monitoring information systems

• Contribute to the development and implementation of an information system

• Contribute to the improvement of business performance

• Project development

• Analyse and present business data

• Resolve administrative problems

• Organise and deliver customer service

• Resolve customer problems

• Design and update spreadsheets

• Chair and lead meetings

PROGRESSION OPPORTUNITIESOn completion learners will gain the skills and knowledge required to progress on to relevant

administrative roles in employment. For example: Office manager, Executive Assistant or Business

Development Manager. Learners can progress onto further qualifications and development such as

Business Administration Level 4 or Management Level 3.

ENGLISH AND MATHSLearners will complete Functional Skills in English and maths. Assessments are designed to measure the

competent application of skills within real-life scenarios. Assessments are task based with no portfolio

to complete. Learners will need to work towards Level 2 Functional Skills and achieve before completing

the Apprenticeship. These can be completed on-screen, offline or paper-based. Completion of

Functional Skills may not be required where evidence of a current transferable skills qualification exists

e.g. GCSE.

LENGTH OF PROGRAMMEIt will take an average of 12 months to complete this professional development programme. During this time, you will receive dedicated time with your tutor, dedicated course materials and 1 to 1 support in person, via email and through Skype.

MAXIMUM FUNDING BAND£2,500For Levy paying employers, the full cost of the training and assessment can be covered. For non-Levy paying employers, they may be required to contribute up to 10% of the cost of training and assessment.

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Skills Gap Analysis

Programme: Business Administration

Programme Elements

Level 3 Diploma in Business Administration

The framework has been designed for a variety of Administration roles, for example Administration Officer/Executive, Administration Team Leader, Office Supervisor, Personal Assistant and Secretary. It provides employees with an accredited pathway of qualifications which are portable as their careers develop.

In addition the framework provides employers with a toolkit from which they can deliver relevant teaching and learning, which is appropriate to their evolving business needs and/or contractual requirements. As contract delivery is increasingly outcome funded, it is critical that employers have the tools at their disposal to increase the skills of the sector through work based learning and Apprenticeships.

L2 Functional Skills in Mathematics

Learners will complete Functional Skills in Maths. Assessments are designed to measure the competent application of skills within real-life scenarios. Assessments are task based with no portfolio to complete. Learners will need to work towards Level 2 Functional Skills and achieve before completing the Apprenticeship. These can be completed on-screen, offline or paper-based. Completion of Functional Skills may not be required where evidence of a current transferable skills qualification exists e.g. GCSE.

L2 Functional Skills in English

Learners will complete Functional Skills in English. Assessments are designed to measure the competent application of skills within real-life scenarios. Assessments are task based with no portfolio to complete. Learners will need to work towards Level 2 Functional Skills and achieve before completing the Apprenticeship. These can be completed on-screen, offline or paper-based. Completion of Functional Skills may not be required where evidence of a current transferable skills qualification exists e.g. GCSE.

L2 Functional Skills in ICT Learners will complete Functional Skills in ICT. Assessments are designed to measure the competent application of skills within real-life scenarios. Assessments are task based with no portfolio to complete. These can be completed on-screen, offline or paper-based. Completion of Functional Skills may not be required where evidence of a current transferable skills qualification exists e.g. GCSE.

ERR in the Business Administration Sector

Employee Rights and Responsibilities (ERR) is a mandatory part of all Apprenticeships. It must be assessed and clearly evidenced. All apprentices must understand their rights and responsibilities with regards to equal opportunities and health and safety. It is important that all apprentices receive a thorough induction into their organisations. This induction can contribute evidence and examples towards meeting the requirements for ERR.

Duration 12 Months


Entry Requirements

Prior Attainment No prior knowledge, understanding, skills or qualifications are required for this qualification, however, it is likely that you will be seeking work within the business administrative sector, or you may already be employed in a cross-sector role of function that involves responsibility for carrying out and managing business administrative operations and functions.

Job Role Duties The qualification has been designed for a variety of Administration roles, for example Administration Officer/Executive, Administration Team Leader, Office Supervisor, Personal Assistant and Secretary.

Duties can include:

Creating bespoke business documents

Monitoring information systems

Contribute to the development and implementation of an information system

Contribute to the improvement of business performance

Project development

Analyse and present business data

Resolve administrative problems

Organise and deliver customer service

Resolve customer problems

Design and update spreadsheets

Chair and lead meetings

Delivery Methods

Off the Job Training It is expected that Apprentices spend 20% of the total duration of their programme undergoing off the job training. Off-the-job training is defined as learning which is undertaken outside of the normal day-to-day working environment and leads towards the achievement of an apprenticeship. This can include training that is delivered at the apprentice’s normal place of work but must not be delivered as part of their normal working duties. Off the Job training may include all the following (non-exclusive) activities:

Individual and Group teaching

Practical training; shadowing; mentoring; industry visits and attendance at competition

Coaching

Distance learning

e-learning

Feedback and Assessment

Guided study

Learning with peers/networked or collaborative learning

Apprentices may be required to attend their nearest accredited centre to undertake examinations.


On the job Training On the job guided learning hours refers to the time taken to develop the practical skills applied in the context of a job role. It can be seen as the time the apprentice spends being guided whilst undertaking normal activities as part of their job role, and which provide opportunities to learn, develop and practice skills.

Progression Opportunities On completion learners will gain the skills and knowledge required to progress on to relevant administrative roles in employment. For example: Office manager, Executive Assistant or Business Development Manager. Learners can progress onto further qualifications and development such as Business Administration Level 4 or Management Level 3.

Skills Gap Analysis | Business Administration An apprenticeship is a genuine job with an accompanying skills development programme. Through their apprenticeship, apprentices gain the technical knowledge, practical experience and wider skills they need for their immediate job and future career. The apprentice gains this through a wide mix of learning in the workplace, formal off-the-job training and the opportunity to practise new skills in a real work environment. Apprentices must have a job role (or roles) with an employer that provides the opportunity for them to gain the knowledge, skills and behaviours needed to achieve their apprenticeship. For Babington to access funding from an employer’s digital account or from government-employer co-investment we must assess that it is the most appropriate learning programme and have evidence that the apprentice is either in a new job role or if in an existing job role, there is a need for significant new knowledge and skills. By completing the Skills Gap Analysis below this will support Babington in ensuring that the apprentice is suitable and eligible for programme. Scoring Rules Yes: Indicates you are fully confident in your skills, knowledge and behaviours regarding the unit and/or learning outcome. Requires further development: Indicates you have some skills, knowledge and behaviours regarding the unit and/or learning outcome, but require further support and development as part of your On or Off the Job Training. No: Indicates you have no skills, knowledge and behaviours regarding the unit and/or learning outcome, and should this unit be chosen, could be completed as part of your Off the Job Training.


Mandatory Units Group A

Unit Title

Can the learner demonstrate skills, knowledge and behaviours in this unit?

Cre

dit

s

Guided discussion Comments Yes

Requires further development

No

Communicate in a business environment

☐ ☐ ☐ 4

Principles of business communication and information *

☐ ☐ ☐ 4

Principles of administration*

☐ ☐ ☐ 6

Principles of business *

☐ ☐ ☐ 10

Manage personal and professional development

☐ ☐ ☐ 3

Optional Units Group B

Unit Title


Cre

dit

s



No

Produce business documents

☐ ☐ ☐ 3

Store and retrieve information

☐ ☐ ☐ 4

Produce minutes of meetings

☐ ☐ ☐

3

Handle mail ☐ ☐ ☐

3

Prepare text from notes using touch typing

☐ ☐ ☐

4


Prepare text from shorthand

☐ ☐ ☐

6

Prepare text from recorded audio instruction

☐ ☐ ☐

4

Maintain and issue stationery and supplies

☐ ☐ ☐

3

Contribute to the organisation of an event

☐ ☐ ☐

3

Organise business travel or accommodation

☐ ☐ ☐

4

Provide administrative support for meetings

☐ ☐ ☐

4

Administer human resource records

☐ ☐ ☐

3

Administer the recruitment and selection process

☐ ☐ ☐

3

Administer parking dispensations

☐ ☐ ☐

3

Administer finance

☐ ☐ ☐

4

Buddy a colleague to develop their skills

☐ ☐ ☐

3

Employee rights and responsibilities

☐ ☐ ☐

2

Contribute to the improvement of business performance

☐ ☐ ☐

6


Negotiate in a business environment

☐ ☐ ☐

4

Develop a presentation

☐ ☐ ☐

3

Deliver a presentation

☐ ☐ ☐

3

Create bespoke business documents

☐ ☐ ☐

4

Contribute to the development and implementation of an information system

☐ ☐ ☐

6

Monitor information systems

☐ ☐ ☐

8

Evaluate the provision of business travel or accommodation

☐ ☐ ☐

5

Provide administrative support in schools

☐ ☐ ☐

5

Administer parking and traffic challenges, representations and civil parking appeals

☐ ☐ ☐

5

Administer statutory parking and traffic appeals

☐ ☐ ☐

6

Administer parking and traffic debt recovery

☐ ☐ ☐

5


Administer legal files

☐ ☐ ☐

5

Build legal case files

☐ ☐ ☐

5

Manage legal case files

☐ ☐ ☐

5

Manage an office facility

☐ ☐ ☐

4

Analyse and present business data

☐ ☐ ☐

6

Support environmental sustainability in a business environment

☐ ☐ ☐

4

Resolve administrative problems

☐ ☐ ☐

6

Prepare specifications for contracts

☐ ☐ ☐

4


Optional Units Group C

Unit Title


Cre

dit

s



No

Organise and deliver customer service

☐ ☐ ☐

5

Resolve customers’ complaints

☐ ☐ ☐ 4

Bespoke Software

☐ ☐ ☐

4

Spreadsheet Software

☐ ☐ ☐

6

Promote equality, diversity and inclusion in the workplace

☐ ☐ ☐

3

Manage team performance

☐ ☐ ☐

4

Manage individuals’ performance

☐ ☐ ☐

4

Manage individuals’ development in the workplace

☐ ☐ ☐

3

Chair and lead meetings

☐ ☐ ☐

3

Encourage innovation

☐ ☐ ☐

4

Procure products and/or services

☐ ☐ ☐

5


Implement change

☐ ☐ ☐

5

Implement and maintain business continuity plans and processes

☐ ☐ ☐

4

Participate in a project

☐ ☐ ☐

3

Using email ☐ ☐ ☐

3

Database Software

☐ ☐ ☐

6

Presentation Software

☐ ☐ ☐

6

Word Processing Software

☐ ☐ ☐

6

Website Software

☐ ☐ ☐

5

Develop and maintain professional networks

☐ ☐ ☐

3

Develop and implement an operational plan

☐ ☐ ☐

5

Manage physical resources

☐ ☐ ☐

4

Prepare for and support quality audits

☐ ☐ ☐

3

Manage a budget

☐ ☐ ☐

4


Manage a project

☐ ☐ ☐

7

Manage business risk

☐ ☐ ☐

6

Recruitment, selection and induction practice

☐ ☐ ☐

6

Optional Units Group D

Unit Title


Cre

dit

s



No

Understand the customer service environment

☐ ☐ ☐

5

Principles of digital marketing and research

☐ ☐ ☐

7

Principles of marketing stakeholder relationships

☐ ☐ ☐

3

Principles of market research

☐ ☐ ☐

5

Principles of leadership and management

☐ ☐ ☐

8

Principles of Social Media within a Business

☐ ☐ ☐

6

Principles of marketing and evaluation

☐ ☐ ☐

7


Results of the Skills Gap Analysis Scores

Yes Requires further

development No

Totals:

Score Percentage:

Do the above results show that the learner requires further development or above on at least

50% of criteria?

Any score above 50% demonstrates the learner requires significant development in their skills, knowledge and

behaviours.

Yes ☐ No ☐

;

Summaries of discussion

Learner Comments

Employer Comments

Provider Comments

Learner Name:

Learner Signature: Date:

Provider Name:

Provider Signature: Date:

Documents

BUSINESS ADMINISTRATION - Postgraduate Studiespostgraduate.focus-school.com/.../uploads/sites/62/2016/...Level-3.pdf · Business Administration Level 4 or Management Level 3. ENGLISH