Bus Services Contract Pipeline Industry briefing

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Acknowledgement of Country

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Our Reconciliation Action Plan

Agenda

• Rodd Staples’ welcome

• Elizabeth Mildwater ― Our strategy

― What we have learnt

― The opportunity

• Narelle Monaghan ― Procurement approach

― Market sounding

― Probity

• Next steps

• Questions 3

Secretary, Transport for NSW Rodd Staples

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An integrated vision

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Our long term vision: Future Transport 2056

Our purpose: Making NSW a better place to live, work and visit

Focus on customer and place

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Regional NSW Greater Sydney

Evolving our organisation

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Greater Sydney Deputy Secretary

Elizabeth Mildwater

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Our Strategy: An integrated vision

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Future Technology Roadmap A metropolis of three cities

Our Strategy: A metropolis of three cities

Reshaping Greater

Sydney

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Our Strategy: Driving innovation

What we’ve learnt: Technology & Services

% of customers

surveyed

Technology

Customer Needs

Customer Satisfaction

Service Delivery Models

Value for Money

Awareness

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What we’ve learnt: Demand is growing

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Sydney Bus Network on Friday 22 Nov @ 9.00am

Total trips across all modes is increasing

But, Mode Share has remained relatively stable

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The Opportunity

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• Around 280 million customer

journeys per annum

• 4000 buses in the metropolitan

fleet

• 35,100 weekly services

The Opportunity: Our customers want

more choices

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More services • better buses • safer ride • innovative Transforming the current, one-size-fits-all model

The Opportunity: Customer experience

The Opportunity: Transforming our

bus fleet

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Better for our

environment

Lower operating cost

Innovative Technology

Improved ride, less

noise, less vibration

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Commercial and Strategy Executive Director

Narelle Monaghan

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Our Procurement Approach:

This is different

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Indicative procurement timeline

Oct 2019 Jan 2020 April 2020 Oct 2020 July 2020

24 October 2019 Announcement made to put out to tender Regions 7,8 and 9

We are here

April 2021 Jan 2021

Market sounding Nov 2020

Early 2023 Oct 2021 July 2021

March 2020

Other Regions Transitioned to New Contract / Provider

State Transit Regions Transitioned to New Provider

Other Regions Tender and Award

State Transit Regions Tender and Award

Timeline to be confirmed following Market Sounding

Market sounding

• Your feedback is really important

• There is no obligation to participate

• To participate, please email

bustendering@transport.nsw.gov.au

• Guiding questions will be distributed

in advance

• Sessions of up to 90 minutes will be

scheduled and / or written

submissions will be accepted

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Sessions will be held week beginning

16 December 2019 and

week beginning 6 January 2020

Market sounding: Exploring services

scope

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Market sounding: Exploring better

buses

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10 electric buses for Randwick depot

EOI for further trials to be released in early January

Fleet age reduction

Market sounding: Exploring other scope

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• Depots

• Technology

• Incidents and events

• Interchanges

• Other infrastructure

Market sounding: Exploring

performance monitoring and KPIs

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Key Outcomes:

• Customer safety and security

• Customer experience

• Customer delivery and performance

• Contract Governance

Probity

The Probity Adviser’s role in market soundings:

confirm that processes undertaken are

accountable, defensible, fair and transparent and

conducted in a manner consistent with procedural

fairness and in accordance with the probity

fundamentals

NSW Independent Commission Against

Corruption’s probity fundamentals:

• Accountability and transparency

• Impartiality, fairness and honesty

• Maintenance of Confidentiality

• Addressing Conflicts of Interest

• Attaining Value for Money

Our probity advisor is:

Warwick Smith

Managing Director, Procure Group

wsmith@procuregroup.com.au

0416 107 378

and

Daemoni Bishop

0418 206 984

dbishop@procuregroup.com.au

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Engagement Protocols

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• If there is an inconsistency between any

information provided as part of the Industry

Briefing or Market sounding activity and any later

invitation to Tender Documents, the invitation to

Tender Document set will take precedence.

• TfNSW reserves the right to answer, take on

notice or not answer any questions asked as part

of the Industry Briefing Q&A Session.

• Please respect probity while exiting the venue

today. TfNSW representatives will not answer

questions after the session to ensure all attendees

get the same information.

Next steps

Input received during market soundings will help us refine our procurement approach.

Please register for market sounding by emailing bustendering@transport.nsw.gov.au, and

we’ll send guiding questions.

RFT release early 2020 and another more detailed industry briefing will be held.

Interactive sessions will be facilitated upon request during the tender period.

A data room will be opened with more detailed information.

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QUESTIONS

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