Presented by Ummey Habiba Hena ID# 11102117Afroza Akter ID# 11102069Sifat Al Jarin ID# 11102112

Importance of Communication Communication is important to businessCommunication is vital to every part of businessBusiness needs good communicators By improving our communication ability we improve our chances for success.

Main categories of business communicationThere are three categories in business communication. They are: Internal operational communicationExternal operational communicationPersonal communication

Main categories of business communication Contd. . All the communication that occurs in conducting work within a business is internal operational communication. For example to manufacture products, provide a service, or sell goods. . The work related communicating that a business does with people and groups out side the business is external operational communication .For example- writing messages and advertising.

. Personal communication means non business related exchanges of information and feelings among people.

Communication networks in the business organization

Two types of networks are discussed here-One is the formal networkAnother is informal network

The formal network is consists of the official and more stable lines of communicationThe informal is consisting largely of personal communication, is highly complex and ever changing.

Contexts for CommunicationAchievement of particular goalsContextsBusiness communication always takes place within certain contexts-Business-economic climate - example if the countrys economy or a particular industry is flourishing a communicators message and the recipient's response may well be different than they would be in an economic slum.Customs in the surrounding culture Language, values- Language and values are trickle down into daily acts of communication.

Contexts for Communication Contd. Historical timing of the communication - The particular historical context of their communication can also be a factor. Consider how the terrorist attacks of 9/11 brought to the fore language about religion, war, and patriotism. Relationship of the communicator - The relationship of the communications also forms an important context for communication. All future messages between peoples will need to take the relationship into account.

Contexts for Communication Contd.

Particular Contexts:Organizational- we have discussed the type and cultures of the organization.Professional how can we speak differently and tend to focus on different things.Personal success and failures, financial ups and down, physical environment all can affect a particular communication.

The Process of CommunicationThe process of initiating a communication act have six basic stages 1. Sensing a need for communicationBelieving that some form of communication will help to achieve the desired state. 2. Defining the situationCreate successful message or plan a communication event through a well informed sense of the situation. 3. Considering possible communication strategiesThink about and research the potential audience , goals, relationship with audience and contexts

The Process of Communication Contd. 4. Selecting a course of actionConsider the potential costs and benefits of different options and select the optimum one.

5. Composing the MessagePlan strategy for discussing solution with audience. Present message orally or write out the whole message.

6. Sending the MessageDeliver the message to the recipient in a particular channel (phone call & email) that ensures the message delivery.

The Process of Communication Contd. The recipient of the message will go through some basic stages

Receiving the messageInterpreting the messageDeciding on a responseReplying to the message

Business communication as Problem SolvingA problem in business- a gap between where we are now and where we want to be

Two types of problems-Well definedill defined

We need to draw our own powers of interpretation and decision making to succeed with the human communication partners.

Communication process reveals some basic truths Meanings Is in the Mind, and two minds are Alike

No experience comes toes unmediated by our own filters

the process of understanding and solving a communication

It is actually quite an accomplishment for communication successfully.

The symbols for communicating Are impact and Are our Best communicatingThe language we use has dependable, stable meaningsThere is no intrinsic relationship between any symbols, including wordsIf enough people agree that a word will have a certain meaning

Communication Is about Information and Relationshipthe point of communicating is solely to transfer informationgetting important in formation from one place another is criticalcommunication involves human relations words and other symbols have the power to achieve positive or negative effectsAn obligation to avoid deception to enable people to make information decisions.

Thank You All

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