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Building Trust in Respite Care. Welcome and Introductions. So what’s the big deal about trust?. Group Discussion. SMALL GROUP DISCUSSION. IDENTIFY COMMON FEARS AND ANXIETIES EXPERIENCED BY CARE GIVERS ON A REGULAR (DAILY ) BASIS. SMALL GROUP DISCUSSION CONTINUED. - PowerPoint PPT Presentation
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UPTOHIM Ministries 1
Building Trust in
Respite Care
11/4/2011
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Welcome and
Introductions
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So what’s the big deal about trust?
Group Discussion11/4/2011
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SMALL GROUP DISCUSSION
IDENTIFY COMMON FEARS AND
ANXIETIES EXPERIENCED BY CARE
GIVERS ON A REGULAR (DAILY ) BASIS
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WHAT KIND OF EMOTIONAL SUPPORT DO CARE GIVERS NEED THE MOST?
SMALL GROUP DISCUSSION CONTINUED
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GROUP DISCUSSION
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Overcoming the fears and anxieties is best done
through the establishment of compassion-based
respite care plansthat are built on trust.
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TRUST – Defined Trust means having or placing confidence or a
firm belief in the honesty, integrity, dependability or power of someone or something.
Trust in respite care should be: 1. based on mutual respect
2. co-existing with two critical factors:- Vulnerability- Motivation to serve others3. Set on a foundation of SIX FUNDAMENTAL PERSONAL and CORPORATE VALUES
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When trust is present, individuals involved with the “respite team” are
vulnerable with one another.
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They are willing to say:
• “I don’t know the answer”
• “I was wrong”
• “I can’t do this by myself”
• “I’m sorry”
• “Please help me!”
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They are motivated to serve others and are
dedicated to establishing trusting relationships.
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“Act as if what you do makes a difference. It does.”
William James
“Do you want to know who you are? Don't ask. Act! Action will delineate and define you.”
Thomas Jefferson
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SIX CORE VALUES OF RESPITE TRUST Compassion (mercy) –
having a deep feeling of sharing in the suffering of another, along with a desire to provide aid or show mercy in practical ways
Communication - the ability to exchange thoughts, messages and information through speech, non-verbal and/or written methods
Commitment - an attitude of pledging oneself to a position and a willingness to be bound emotionally and intellectually to some course of action
Competency - the state or condition of being properly or well qualified and adequate for the purpose at hand
Consistency - manifesting behavior traits that remain continually unchanged and in keeping with the identified needs and expectations
Character - possessing a combination of moral and ethical qualities and features that distinguish oneself from others in terms of integrity, strength and fortitude
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Who is responsible for establishing trust in
respite care?
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UPTOHIM Ministries 15THESE INDIVIDUALS COMPRISE THE RESPITE
TEAM!
Everyone involved in providing a safe, healthy, positive and productive environment for the loved one and primary care givers.
•Primary Care Givers
•Respite Providers
•Extended Family
•Medical Community
•Social Networks
• Friends
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What is the key?
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CONSCIOUSLY MAKING A PERSONAL AND COROPORATE
CHOICE TO ESTABLISH ITIN ALL OF
OUR RELATIONSHIPS!!!
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“Always continue the climb. It is possible for you to do whatever you choose, if you first get to know who you are and are willing to work with a power that is greater than ourselves to do it.”
Ella Wheeler Wilcox
“Be miserable. Or motivate yourself. Whatever has to be done, it's always your choice.”
Wayne Dyer
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BREAKING DOWN THE SIX FUNDAMENTAL
PERSONAL and
CORPORATE VALUES
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Requires that we become aware of the needs that exist• our own needs• the needs of others
Provides an opportunity to recognize our own imperfections, weaknesses and need for assistance from others
Gives us an opportunity to overlook offenses/ wrongs done to us
Results in taking action to help others when/ where they need the most help
COMPASSION
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It takes two to tango!Requires clarity and specificity Involves key elements
Listening objectivelyClarifying what others say – avoids “assumicide”Sitting quietly when others don’t know what to
sayRefraining from giving unsolicited adviceReading cues – verbal and non-verbalUnderstanding underlying “drivers” - needs,
motivations, emotions, concernsSensitivity
COMMUNICATION
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Attitude that conveys dedication and loyalty Incorporates a “people first” perspectiveProvides opportunities to teach and learn
from one anotherEstablishes a goal of “affective
commitment”Posses a positive emotional attachmentPerform tasks because you “want to”
Demonstrates a sense of purpose
COMMITMENT
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Requires having a clear understanding of and a defined set of standards
Incorporates flexibilityDemonstrates skill in choosing appropriate
activitiesFosters a sense of connectednessFulfills responsibilitiesEmbraces a willingness to learn and grow
COMPETENCY
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Internally balanced = personal values, desires and beliefs do not contradict one another
Externally balanced = behaviors align with identified needs and expectations
Reliable
CONSISTENCY
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Maintains confidentiality
Maintains healthy boundaries
Honest
Respectful
Embraces personal accountability model
CHARACTER
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The need for collaboration
in respite care
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CONCLUDING THOUGHTS and COMMENTS
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