INTERPERSONAL SKILLS – BUILDING BETTER WORK

RELATIONSHIPS Interpersonal skills is a life skill aimed at building strong personal and professional achievement. Many employers look at

this life skill as a differentiator between a good and great employee. Organizations are looking for people who can work well

with team members and interact effectively with people within and outside the department. Since people are uniquely and

predictably different, it is pertinent to understand individual behavioral together with strategic interpersonal

communication, negotiation and conflict resolution techniques to enrich effective interpersonal skills and maintain a win-

win harmonious workplace relationship.

Course Objectives

Appreciate the uniqueness of individuals in interpersonal skills

Build interpersonal communication to interact with influence for win-win relationship

Build trust and gain respect from co-workers for harmonious workplace relationship

Raise emotional intelligence in interpersonal relationships

Gain insights into strategies and techniques on conflict resolution

Sharpen your listening skills which is the core to effective communication

Methodology

This stimulating program will maximize understanding and learning through 40% of lectures, 60% of practical

assignments, behavioral, EQ and NLP techniques, profiling and assessments. It will be a highly interactive program

that requires energized participation, games & video clips, group exercise, sharing and debriefing.

Course Details

Trainer : PRISCA LOKE

Date : 4-5 Jan 2017 (2 days)

Venue : Amcorp Mall, Petaling Jaya

Scheme : PSMB - SBL

Who’s Suitable for this?

This course is for all

professionals, supervisors and

managers with management

responsibility who needs to

develop and improve their

interpersonal skills.

Individual Price

RM1, 350 per pax (exclusive 6%GST)

Group Discount (3pax and above)

RM1, 200 per pax (exclusive 6% GST)

Early Bird Price (Before 9 Dec’16)

RM1, 147.50 per pax (exclusive 6% GST)

EARLY BIRD DISCOUNT

Get 15% off if you sign up before 9 Dec 2016

Course Outline

MODULE 1 – UNDERSTANDING FUNDAMENTALS OF INTERPERSONAL SKILLS

Interpersonal Skills is a Key Differentiator between a Good and Great Staff

The Appearance of Strong Interpersonal Skills

Discovering your Communication Style and Understanding Others to Enhance Interpersonal Relationships

Core Areas in Interpersonal Skills

MODULE 2 – BUILDING INTERPERSONAL COMMUNICATION BLOCK

Common Interpersonal Communication Pitfalls and Barriers

Understand Cultural and Language Barrier for Good Communication

Building Relationships with Approachability, Tact and Diplomacy

Verbal and Nonverbal Communication Intelligence

WM Communication Factor to Foster Better Relationship

Sharpening Active Listening with Understanding Skills

o Listening or Hearing

o Seek First to Understand, Then to be understood

o Listener Profiles

o Barriers to Effective Listening Skills

o Cultivating Effective listening Skills

MODULE 3 – WORKPLACE HARMONY WITH INTERPERSONAL RELATIONSHIP MANAGEMENT

The Importance of Relationship Competency for Self and Others

Raising Emotional Intelligence in Interpersonal Relationship

o Building Attachment Bonds, Creating Trust

o Collaboration and Cooperation

o Team Capabilities

o Leverage on Diversity

Major Relationship Management Strategies in Current Trend

o Take Feedback Well

o Remember the Little Things that make an Impact

MODULE 4 – DEALING WITH PEOPLE AND CONFLICT RESOLUTION

Understanding the “Is and Is Not” about Conflict

Types and Stages of Conflict at Workplace

How Conflicts Happen with Conversation Turns Crucial

o Common Outlook of Crucial Conversation

Unhealthy Pathways: Silence or Violence

Characteristics of Silence and Violence

The Power of Words

Strategies and Techniques to Manage Conflicts for Positive Results

o 8 points Conflict Resolution

o C32A Ways to Deal with Conflicts

o The Whole Work of Negotiation

Reflecting

Clarification

Assertiveness

Trainer Profile

PRISCA LOKE LAI FONG

Certified Neuro Linguistic Programming Practitioner

Prisca Loke is a Behavioral & Career Consultant (Institute of Motivational Living, USA), Certified Neuro Linguistic Programming

Practitioner (American Board of NLP), Impact System© Coach (Billy Kueek International, Singapore), Lay Counselor

(Singapore), Certified HRDF Trainer (Malaysia), Masterclass Trainer (Billy Kueek International, Singapore) and Certified

Professional Secretary (International Assoc of Administrative Professionals, USA). Aspiring to be a life changing artist, her

lifelong passion is to coach, mentor, develop and transform young aspiring leaders into valuable, sustainable human capital

for business and corporate environments. Her personal motto is “effectiveness and efficiency for excellence." Prisca is the former training manager with a renowned property developer and has accumulated more than 28 years of

valuable work experience in industries such as property development, property services, retail and legal. Her core expertise

covers:

Personality Profiling (applying psychometric tool to gain understanding behavior of self and others to enhance team,

communication and relationship).

Clients : Elco Management, Sepang Aircraft Engineering, Cargotech, Tractors Malaysia, Muhibbah Engineering, Freight Mark,

TechnoFit, InfoTrek, Cerebos, Exact Asia Devt, Ministry of Education, TA Securities.

General Administration (administrative processes, filing and records management, getting things done with time

management system)

Clients : DRB Hicom and subsidiaries, PHN Industry, Genetec Technology, Sunrise Bhd, UEM-Sunrise, Tebrau Teguh, SPC

Industries, Crimson Logic, Petronas, Hoe Huat Hang (Kulim), Mitsui OSK, Sime Darby Industrial, Patco Malaysia, Wilhemsen

Ship Management.

Communication (interpersonal skills, business writing, corporate grooming, presentation skills, coaching, customer service)

Clients : Domino’s, Pusat Pakaian Hari-hari, Nettium Sdn Bhd, Chye Hup Hing (JB), Eckhart Glass (JB), Elco Management,

Ministry of Education, Sepang Aircraft, Sunrise Berhad, TA Securities, Cargotech, AmLife, Hotel Impiana, Nik Hussain &

Partners, Bank of Tokyo, Protec group.

Her training methodology to achieve learning and inspire participation include : mixed tools of behavioral psychometric, NLP

and EQ techniques, 40% lecture and 60% workshop-based with hands-on games and activities by team or pair-up or individual

reflection, discussion and presentation (all participants are encouraged to speak up), role play, video clips, real work examples

and experiences.