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Building an Organizational Coaching Culture

Gina Potito, SVP, Talent Solutions and SE Master Coach

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LHH Overview

21 years of

experience

1,500+ client firms

Recognized by ALM

Vanguard

as top global

Leadership

Development

Provider two

consecutive terms:

2015, 2013

LHH has “deep expertise helping companies develop leaders at all levels… LHH also constantly innovates to meet emerging client needs”. - ALM Vanguard™

Recognized for building coaching cultures

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LHH Overview

Lee Hecht Harrison “Leadership Talent

Accelerators: These providers position leadership development

as a combination of management and

behavioral science, interacting with clients through services and solutions focused on

accelerating the development of

leadership talent.”

The ALM Vanguard™ of Leadership Talent Accelerators (Dec 2015)

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Performance Management Transformation What our research tells us

Ideal state - organizations have a long way to go to get there in

performance management.

1”Laying the Foundation for Performance Management with Manager Accountability.” Lee Hecht Harrison and Human

Capital Institute, 2015

Organizations that develop and support their

managers to learn core coaching skills report

better financial performance.1

High-touch processes - replacing traditional performance

management approaches.

Key steps to transformation - clarify goals for performance

management, communicate expectations to all employees,

offer training to managers, and hold managers accountable.

Frequent conversations – required about progress on meeting

goals, feedback, support to meet goals and development required.

Manager accountability – shifting from filling out forms to having

effective performance conversations.

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Performance Management Driven by Coaching

Conversations

Focused on Development

Conversations drive performance.

Managers must have frequent conversations with their teams and employees about performance, aspirations, and development to achieve business targets, drive alignment and engagement.

Organization - enable a culture of transparency and honesty, provide the

processes, support and tools for teams and employees to achieve their goals.

Manager – drive performance of teams and individuals with a regular rhythm of

performance conversations, honest and insightful feedback, and support to attain

business and development goals.

Employee – contribute to organization, team and personal success by

demonstrating openness to development, receiving and giving feedback, and a

focus on meeting performance goals.

~ Accountability for performance management is required at all levels ~

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Manager Coaching Tools

Results-Based Coaching Model Six Coaching Practices

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LHH Solutions

Organizations

Communication Planning: Our team of experts will help you create an impactful

communication strategy and launch plan

Change Management: Our proven

change management solutions help organizations do change better. Managers

will know what to expect, do and avoid to accelerate the performance management

change.

Managers

Driving Performance through

Conversations: Our highly experiential

solution accomplishes what is required for

managers to be able to meet the coaching

and development demands of a new

approach to performance management.

• UNDERSTAND: The performance

management transformation and the

manager’s role in performance

conversations

• LEARN: How to use a simple conversation

framework along with three coaching

practices; how to provide specific, objective

and insightful feedback; the different

conversations in performance management

and when to use them; how to recognize

common reactions to feedback and how to

handle them

• PRACTICE: Planning and practicing a real

performance conversation

• APPLY: On the job, supported by continual

learning through the on-line learning system.

Employees

Your Role in Performance Management Conversations:

• UNDERSTAND: The performance

management transformation, your

manager’s role and your role in

performance conversations

• LEARN: What to expect from your

manager, the types of conversations that

you will engage in with your manager; how

to receive and give feedback; how to own

the feedback and take action

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LHH Client Examples

Company Business Need LHH Solution Scope/Location

To create a coaching culture to

motivate, engage and retain millennial and high potential talent;

and to create more ideas and

effective solutions through coaching

dialogues

LHH provided Coaching

Conversations™ along with the Coaching Conversations™ Portal

5,330 leaders in 16 countries

across 4 continents (North America, South America, Europe and Asia)

To support the R&D business

transformation and engage people managers as coach to drive

performance

LHH provided Coaching

Conversations™ program

800 people managers in the US, UK

and Germany

To create a consistent coaching

methodology; reduce and control spend on Global Executive

Coaching; build a coaching culture

and improve visibility of coaching

progress and reporting

LHH provides Coaching

Conversations™; Executive Coaching; Global Leadership program including

Executive Coaching; new manager on-

boarding training which included a

Coaching Conversations model; Coaching Conversations™ Portal

Services delivered in 22 countries

for executives, established leaders and emerging leaders

To build an internal coaching

capability globally

LHH provides Executive Coaching,

Coach the Coach™, and Coaching Practices for Leaders

Europe and the US

To help leaders work more

effectively with clients; ask more questions, identify more needs,

create better solutions, and increase

ROI

LHH provides Coaching

Conversations™ along with the Coaching Conversations™ Portal

Services delivered to over 200

Senior Leaders throughout the US

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For more information, please contact:

Denise Peery, LHH VP Tampa,

Denise.Peery@LHH.com

Gina Potito, LHH SVP, Talent Development

Gina.Potito@LHH.com