Bubbly and effervescent flyer - vuZs Internship Report on... · Web viewMCB and ABL have again been privatized. ESTABLIHMENT The normal procedure of establishing a banking company

government Treasury

The

Nation's Bank

The

Nation's Bank

National Bank of

Pakistan

The

Nation's Bank

NATIONAL BANK OF PAKISTAN

The

Nation's Bank

The

Nation's Bank

Internship Report on

HAILEY COLLEGE OF COMMERCE

Salma Bashir

Roll number: 126 B.com (Hons.)

Session : 2005 - 2009

Supervisor : Sir. Hassan Mubeen Alam

National Bank of Pakistan

Samnanabad Branch

Date of joining : 25-7-09 to 24-09-09

DEDICATIONDEDICATION

HAILEY COLLEGE OF COMMERCESalma Bashir

Roll number: 126B.com (Hons.)

Session : 2005 - 2009

Supervisor : Sir. Hassan Mubeen Alam


Samnanabad Branch

Date of joining : 25-7-09 t0 24-09-09

Dedicated to my Parents

who always care me

and most formative teachers,

Sir Zafar & Sir. Yasin

for their unwavering support and guidance.

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All praise to Allah, the most merciful, kind and beneficent, and the source of all knowledge, wisdom within and beyond my comprehension. He is the only God, who can help us in every field of life. All respect and possible tributes goes to

my Holy Prophet Mohammad (SAW), who is forever guidance and knowledge for all human beings on this earth.

I am proud to say that I am very grateful to my family whose kind prayers and cooperation helped me at every step of my work.

Special thanks go to my parents for their cooperation for the sake of my knowledge.

I am greatly indebted to my learned teachers, Sir.Kumail Abbas Rizvi, Sir. Yasin, Miss. Shamaila, Miss Hafza, Sir. Zafar who have great influence on me during my formative years. This report reflects the knowledge which I have gained from my valuable teachers. I acknowledge with deep gratitude the invaluable help extended to me by Mr. Rana Ahsaan-ul-Haq, one of the officer of the National Bank of Pakistan, without his co-operation it was not possible for me to complete my Internship Report. He guided and helped me and specially the sympathetic attitude, which always inspired me for hard work.

I am really very thankful to Muhammad Rafi Operational Manager of National Bank Samanabad Branch, Lahore and all the bank staff for their cooperative attitude during my internship.

In the end thanks are due to one of my friend Miss. Sana Khalid for her cooperative attitude during the completion of my project work. She helped and supported me during gathering and analyzing information.

SALMA BASHIR

B.com(Hons.)

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To interpret my skills and educational knowledge of Finance I done my internship in National Bank of Pakistan Samanabad Branch, Lahore and to know how I will work in financial institutions and among various types of people have different attitude.

The objective of this Internship was to explore the issues relating to Finance and to find out problems regarding the theoretical concepts with practical experience working in an organization during the internship and study the system of National Bank of Pakistan. There are many possible improvements, which we can make positive changes in the system.

The report is based on my two months internship program in National Bank of Pakistan. The methodology reported for collection of data is primary as well as secondary data. The biggest source of information is my personal observation while working with staff and having discussion with them.

The report summarizes the National bank of Pakistan with its working divided into three parts first part deals with the description of the NBP the second part covers the theory and practices adopted by NBP and third part discuss the financial position of NBP, its analysis and at the end concluding remarks and suggestions are given for improvements. It was too much difficult for me to describe the functioning of such a vast organization within the limits. In spite of this I tried my best to describe.

Finally, for any all too fallible errors, omissions and shortcomings in the writing of the report only I am responsible for which I hope that all concerning regards of this report will forgive us.

SALMA BASHIR B.com(Hons.)

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During this eight weeks long practical glimpse the theories and ideas which we received from the books have been women in the texture of our actual life. No doubt, it has helped us in cultivating the qualities of courage, hope, initiatives and capacity to turn our knowledge to practical purpose.

Banking sector owes a pivotal importance in the economy of any country through its vibrant functions. This is the deep seated motivator that geared up me to join any bank for internship.

National Bank of Pakistan (NBP) was established in 1949 under the National Bank of Pakistan Ordinance 1949 and was 100% government owned. NBP acted as an agent of the Central Bank wherever the State Bank did not have its own Branch. It also undertook Government Treasury operations. Inside the bank, in branch banking it has Clearing and Collection Department, Government Receipts Processing Department, Account Opening Department, Remittance Department, Customer Services Department Cash Department, Deposit Department, Advances and Credit Department. These are the most common departments exist in almost each branch. It is offering different deposit choices, advances, credits and securities etc for its customers through its corporate branches.

Yet there are many possible improvements, which we can be made and that can bring positive changes in the system. There is shortage of employees in the organization. With development of online banking system the load of work can be decreased. All the staffs do not know about computer. There is almost one or two employees are trained to operate the system in every branch. Especially, the cash department is not familiar with computer and information system. It is not easy for it to implement a new system immediately it takes a lot of time to replace systems. Once implemented its testing takes more time. So it is important for the Bank to develop a research department for redesigning the operations of the Bank

SALMA BASHIR

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BRIEF c o n t e n t s

CONTENTSIntroduction and National Bank of Pakistan 1-4

Bank's Profile 2 Introduction 3 Overview of Organization 4

Historical Background 5-8

Background 6 Establishment 7

Organizational Structure 9-15

Organizational Network 16-20

Registered and Head office 17 Share Registration Office 17 Share Capital 17 Branch Network 17

Management of NBP 21-26 Management System 22 Management Structure 22 Corporate Information 24 Senior Management 25 Oversea Management 26

Departments 27-72

Departmentalization in NBP 28 General Banking Department 29

Deposit Section 29

Account opening Section 33Locker Service Section 42Cash Dealing Department 43Clearing Section 47Remittance Section 53

Advances Department 58

Accounts department 6 Billing and Government Receipt/ Payment Department 70

Commercial and Retail Banking 73-84

Premium Aamadni Scheme 74 Premium Saver Scheme 75 Karobar Scheme 75 Saiban scheme 76 Advance Salary Scheme 77 Cash card Scheme 79 Cash n Gold Scheme 80 Kisan Dost 81 Kisan Taqat 81 Pak Remit 82 NBP Protection Shield 82 NBP Student Loan Scheme 84

Financial Analysis 85

Horizontal Analysis 86 Vertical Analysis 90 Ratio Analysis 93 SWOT Analysis 101

Work Performed 104-114

Learning and Personal Experience 105 Branch Profile 106 Branch Hierarchy 107 Departments of training 107 Issues Faced by Branch 113

Findings and Conclusion 115-121

Dilemmas faced by organization 116 Recommendation 119 Conclusion 121

Annexure and Documents 122

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In this section three topics are discussed:Bank's ProfileNBP IntroductionOverview of Organization

VisionMissionCore valuesGoals

Bank's Profile

THE NATIONS'S BANKType Government

KSE:LSE

Established 1949

Headquarter Principal Office, Karachi Pakistan

Key People S. Ali Raza (President & Chairman)

Industry Banking, capital Market

Products Loans, Credit Card, Savings, Consumer Banking etc

Deposit 624938 Million

Net income 15459 Million

Total Assets 817758 Million

Number of Employees 15204

Number of Branches 1276

Home page www.nbp.com.pk

http://www.nbp.com.pk/

http://www.nbp.com.pk/index.aspx%00%E5%A1%B9%EF%92%81%E1%B4%BB%E4%A1%BF%E2%B2%AF%E5%B6%82%E8%97%84%E6%8C%A7%00%00%EA%AE%A5

Internship Report National Bank of Pakistan

INTRODUCTIONINTRODUCTION(Incorporated under the National Bank of Pakistan Ordinance, 1949)

National Bank of Pakistan is the largest commercial bank operating in Pakistan National Bank of Pakistan was incorporated in Pakistan under the National Bank of Pakistan Ordinance, 1949 and is listed on all the stock exchanges in Pakistan. It's registered and head office is situated in Karachi.

The bank is engaged in providing commercial banking and related services in Pakistan and overseas. The Bank's services are available to individuals, corporate entities and government. While it continues to act as trustee of public funds and as the agent to the State Bank of Pakistan (in places where SBP does not have a presence) it has diversified its business portfolio and is today a major lead player in the debt equity market, corporate investment banking, retail and consumer banking, agricultural financing, treasury services and is showing growing interest in promoting and developing the country's small and medium enterprises and at the same time fulfilling its social responsibilities.

NBP headquarters in Karachi, Pakistan with over 1,200 branches country wide. In today's competitive business environment, NBP needed to redefine its role and shed the public sector bank image, for a modern commercial bank. It has offloaded 23.2 percent share in the stock market, and while it has not been completely privatized like the other three public sector banks, partial privatization has taken place. It is now listed on the Karachi Stock Exchange.

• Handling of treasury transactions for the Government of Pakistan as agent to the State Bank of Pakistan.

• Accepting of deposits of money on current, fixed, saving, term deposit and profit and loss sharing accounts.

• Borrowing money and arranging finance from other banks and advancing and lending money to its clients.

• Buying, selling, dealing, including entering into forward contracts of foreign exchange.

• Financing of seasonal crops like cotton, wheat, rice, sugar cane, tobacco, etc.

• Carrying on agency business of any description other than managing agent, on behalf of clients including Government and local authorities.

• Generating, undertaking, promoting, etc. of issue of shares and, bonds, etc.

• Transacting guarantee and indemnity business.

• Undertaking and executing trusts.

• Joint venturing with foreign dealers, agents and companies for its representation abroad.

• Participating in "World Bank" and "Asian Development Bank's" lines of credit.

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OVERVIEW OF THE ORGANIZATIONOVERVIEW OF THE ORGANIZATIONVISION

"To be recognized as a leader and a brand synonymous with trust, highest standards of service quality, international best practices and social responsibility."

MISSION

NBP will aspire to the values that make NBP truly the Nation’s Bank, by :

Institutionalizing a merit and performance culture

Creating a distinctive brand identity by providing the highest standards of services

Adopting the best international management practices.

Maximizing stakeholder’s value.

Discharging our responsibility as a good corporate citizen of Pakistan and in countries where we operate.

CORE VALUES

Highest standards of Integrity.

Institutionalizing teamwork and performance culture.

Excellence in service.

Advancement of skills for tomorrow’s challenges.

Awareness of social and community responsibility.

Value creation for all stakeholders.

GOALS

To enhance profitability and maximization of NBP share through increasing leverage of existing customer base and diversified range of products.

Excellence in DirectionExcellence in GrowthExcellence in

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Excellence in

ManagementExcellence in

Achievement

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In this section two topics are discussed:Background of FoundationEstablishment


HISTORY OF NATIONAL BANK OFHISTORY OF NATIONAL BANK OFPAKISTANPAKISTAN

BACKGROUND

At the time of partition the total number of Commercial Banks in Pakistan was 38 .Out of these Pakistan had 2 banks, India had 29 and there were 7 exchange banks. Before the partition of Sub Continent the entire banking business was almost controlled and managed by non-Muslims. The Muslims were deliberately kept cut of banking profession by the wealthy Hindu community. When Hindu capitalists became sure of the division of Sub Continent, they secretly began transferring their funds and the other valuables at an accelerated pace to India and there was a mass scale migration of non Muslims from West Pakistan to India which also caused the drain on the bank deposits. The Hindus closed down most of the head offices and the branches of scheduled and non-scheduled banks in Pakistan. The number of scheduled bank’s branches was reduced from 619 to 213 in both the wings of the country after independence.

The non-scheduled banks also suffered a severe jolt and their number was reduced from 411 to 106 over the same period. West Pakistan from where there was greater exodus of non-Muslims to India suffered a great deal, as a number of branches fell down (from 487 to 69).The mass scale closure of branches and withdrawal of the deposits caused a dead lock in the banking business in Pakistan.

The government of Pakistan was quite aware of the serious banking situation caused by the withdrawal of deposits and wholesale migration of banking staffs to India. It took up the challenge and started reorganizing the crippled banking immediately after partition.

In 1949 September U.K. devalued its currency, India followed the suit but we did not. India said we had contravened the agreement. On October 3, 1949 the two central banks have to announce the new par value of both currencies but India denied the day earlier. India also froze our trade balance surplus that is still an unsettled dispute. India also draws the Marwari merchants who were employed annually for movement of jute crop by financing it. There being no jute industry, prices fell sharply, and an agrarian unrest was threatening. Two Ordinances were therefore issued.

1 Jute board Ordinance &2 NBP ordinance dated 08.11.1949

In order to regulate both of the banking on sound footings, the following measures were taken to develop the banking system in Pakistan.

The State Bank of Pakistan, which is the central bank of the country, was established in July 1948.

The National Bank of Pakistan was established on 1949,to serve as an agent to the SBP.

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The Industrial Development Bank of Pakistan was set up on August 1, 1961 with a Paid up Capital of Rs; five crore. The Agricultural Development Bank of Pakistan (ADBP) was set up in 1961. it provides short , medium and long term loans to the farmers. In Jan, 1974 the entire commercial banks were Nationalized. The weaker commercial banks were merged with the stronger once and in all Five major banking companies were formed. MCB and ABL have again been privatized.

ESTABLIHMENT

The normal procedure of establishing a banking company under the Companies Law was set aside and the Bank was established through the promulgation of an Ordinance due to the crisis situation that had developed with regard to financing of jute Trade. The Bank commenced its operations from November 20, 1949 at six important jute centers in the then East Pakistan and directed its resources in financing of jute crop. The Bank’s Karachi and Lahore offices were subsequently opened in December 1949.

State bank of Pakistan after its formation demanded from the Indian Reserve Bank the assets against the Indian currency retired from Pakistan territory. Government of India refused to hand over the assets worth about five hundred million rupees. The dispute is still unsettled and these assets are still not delivered to Pakistan. Until June 1950, the Bank was engaged exclusively on jute operation. Thereafter, it was felt that it could expand its business to include other commodities as well. Bank took a big stride in 1952, when it replaced the Imperial Bank of India, as an agent of State Bank of Pakistan.

There were 14 Pakistani scheduled commercial banks operating in the country on December 1973, the name of these were:

1. National Bank of Pakistan

2. Habib Bank Limited

3. Habib Bank (Overseas) Limited

4. United Bank Limited

5. Muslim Commercial Bank Limited

6. Commerce Bank Limited

7. Australia Bank Limited

8. Standard Bank Limited

9. Bank of Bahawalpur Limited

10. Premier Bank Limited

11. Pak Bank Limited

12. Lahore Commercial Bank Limited

13. Sarhad Bank Limited

14. Punjab Provincial Co-operative Bank Limited

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The Pakistan Banking Council prepared banks amalgamation schemes in 1974 for amalgamation of smaller banks with the five bigger banks of the country. These five banks are as under:

1. National Bank of Pakistan

2. Habib Bank Limited

3. United Bank Limited

4. Muslim Commercial Bank Limited

5. Allied Bank Limited

So, through the Nationalization of Bank Act 1974, the State Bank of Pakistan, all the commercial banks incorporated in Pakistan and carrying on business in or outside the country were brought under the government ownership with effect from Jan. 1, 1974. The ownership, management, and control of all banks in Pakistan stood transferred to and vested in the Federal Government.

With the passage of time its functioning diversified as they take over the function of different institution with the passage of time like in past they took over the function of Imperial bank of India and now of NDFC (national development finance corporation). It is working as the agent of the state bank of Pakistan and performs its functions wherever state bank of Pakistan is not present.

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In this section topic is:Overall Organizational Structure of NBPand it's hierarchical View


ORGANIZATIONAL STRUCTUREORGANIZATIONAL STRUCTURE

In National Bank of Pakistan, the head is called “Chairman” or “President” of the Bank. And after President there is Five Broad of Directors. National Bank of Pakistan has eleven Groups which control the working of the Divisions, Wing, Department, Section and Regional of the national bank of Pakistan. In NBP, “Department” is called “Wings”.

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Corporate & Investment

Banking Group

Chairman & President

Credit Management

Group

Audit & Inspection Group

Compliance Group

President’s Secretariat

Board of Directors

HRM & Administration

Group

Operation Group

Commercial & Retail Banking

Group

Treasury Management

Group

Special Assets Management

Group

Overseas Management

Group

I.T. Group

Secretary Board of Directors


National bank of Pakistan divided their task in to separate jobs. Basically national Bank of Pakistan having different groups, and each group perform different task specialization in their department. National Bank of Pakistan Categories their departments through their work specialization. And NBP hire their employees also through work specialization. The following Chart shows the Work Specialization in the bank. HRM & Administration, Operation, Commercial & Retail Banking, and I.T Group are performing different working in the Organization.

National Bank of Pakistan is structurally divided into Groups and groups are also subdivided into Departments, Wings, and Divisions. National Bank of Pakistan has different Department in the Group and each department performing work, as their task assign. Department also subdivided into working bases.

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Administration Wing

Credit Monitoring

Wing

Industrial Research

Wing

Credit Policy & SME Wing

Credit Management Group

(Functional Deptt)

HRM & Administration

Group

Operation Group Commercial & Retail Banking

Group

I.T. Group


GEOGRAPHIC DEPARTMENT

PROCESS DEPARTMENT

CUSTOMER DEPARTMENT

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SAMG - North (Lahore)

SAMG – South(Karachi)

SAMG – Head Office

Special Assets Management Group(Geographic Deptt)

Administration Wing

SBP Inspection Market & Liquidity Risk

Credit Risk

Compliance Group(Process Deptt)

Customer Facilitation &

Admn.

Customer Services & Govt. Business

Financial Institutional &

Cash Manag.

Operation Group(Customer Deptt)


National Bank of Pakistan (NBP) provides Services through more than 1200 branches in Pakistan and 22 branches in overseas. And there are 29 Regions. All Branches of National Bank of Pakistan report to five Head of RMT Members. And these five members reported to regional Offices. Regional Offices report to the Group Chief of the Groups. All the process is working very quickly and it not consume more time. And the Group Chief of each Group Report to the President of the National Bank of Pakistan. All the data were proceed to the President of the bank.

National Bank of Pakistan is relatively Wide span of control and Flat Structure. National Bank of Pakistan are less layers of management to pass a message through, so the message reaches more employees faster. More skillful Group Chief Managers can control a greater number of employees. National Bank of Pakistan assess that the internal Control environment is showing signs of improvement as compared to previous year in all areas of the Bank.

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Operation Group Chief

HRM Group Chief

Audit & Inspection Group Chief

Compliance GroupChief

South Region North Region West Region East Region Overseas Reg

Head 1 Head 2 Head 3 Head 4 Head 5


Branch 1 Branch 2 Branch 3 Branch 4 Branch 5


National Bank of Pakistan is having Decentralization in the Bank. And give the authority of Decision Making to their Group Chief of every Group, to take decision, which is benefit for the Organization. National Bank of Pakistan provides facility of making decision to their Senior Vice President as well as Vice President of the every Group.

National Bank of Pakistan has low Formalization in the bank. And Employees are free to take action or decision in their work specialization. Employees are follow the rules and regulation in the bank is very little formalized. Employees’ behavior is little bit guided by rules and regulation.

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HRM Group Operation Group CMG TMG

OD Wing IRD Wing T & S Wing Tech Wing C. M Wing Admn. Wing C. M Wing Admn. Wing

President (NBP)

Group Chief (Group)

SVP or VP (Group)

AVP (Group)

Grade Officers (Group)


National Bank of Pakistan follow the Organic Model Organization. In NBP, there are Cross- Functional teams, as well as Cross-hierarchical teams. There are free flow of Information and Wide span of Control. NBP is Decentralization in nature and very low formalization in the bank. Basically National Bank of Pakistan is high Diagonal Differentiation and every employee of any department can easily communicate to other department of the Bank.

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In this section topics are:Registered & Head officeShare Registration OfficeShare CapitalBranch Network

Global NetworkDomestic Network

Present Status of Bank


ORGANIZATIONAL NETWORKORGANIZATIONAL NETWORK

REGISTERED & HEAD OFFICE

Head office of NBP in NBP Building, I.I. Chundrigar Road, Karachi, Pakistan which is “the city of lighting” in Urdu “Uroos-ul-Bilad” which was also the first capital and ancient place of Pakistan. It carried out its successful journey to make it an “Asian Tiger”.

SHARE REGISTERATION OFFICE

THK Associates (Pvt.) Ltd.Shares Department, Ground Floor,State Life Building #3,Dr. Ziauddin Ahmed Road,Karachi, Pakistan.

SHARE CAPITAL

Issued CapitalThe bank was setup with an issued capital of Rs.1.5 million.

Authorized CapitalAuthorized capital of National Bank of Pakistan in 2000 was Rs.25 Billion.

Issued, Subscribed, and Paid-up CapitalIssued, subscribed and paid-up capital in year 2008 was 10763702260

BRANCH NETWORK

Presently the Bank is divided into 10 Groups headed by SEVPs/EVPs. 9 Regions reporting to as many Regional Chiefs and 15 Single Branch Zones headed by Zonal Chiefs; 12 corporate branches and 1,254 domestic branches headed by Branch Managers control its field operations.

With the geographical development of its branches, the Bank has been able to extend its services to a much larger number of Pakistanis all over the country. Today it has more than 8.5 million accounts.

Bank maintains its presence in all the major financial centers of the world through its 21overseas branches and 4 representative offices. Of these, three representative offices

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have recently been set up at Tashkent (Uzbekistan), Baku (Azerbaijan) and Almaty (Kazakhstan) to take advantage of the emerging opportunities in CIS countries.

Apart from having a vast branch network, Bank is at the forefront in the acquisition and application of new technologies in every aspect of its banking facilities. It has acquired leased telephone lines for on-line banking. The Bank has 12 Regional Computer Centers to cover various on-line and batch system requirements of branches and controlling offices. Bank has also a presence on the Internet. It has modernized its services by installing Automated Teller Machines (ATMs) called "CASH LINK" at selected branches and presently 17 ATMs are operational in major cities.

GLOBAL NETWORK 18 Overseas Branches

5 Representative Offices

1 overseas Subsidiaries

Joint Venture.

Overseas Branch Network: Paris

Baku

Seoul

Kabul

Tokyo

Osaka

Dhaka

Bahrain

Bishkek

Kowloon

Ashgabat

Jalalabad

Frankfurt

Chittagong

New York

Hong Kong

Washington D.C.

KEPZ Offshore Banking Unit, Cairo

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Oversea Representative Offices Baku

Beijing

Toronto

Chicago

Tashkent

Oversea Subsidary CJSC Almaty, Kazakhstan

DOMESTIC NETWORK 1254 Domestic Branches

6 domestic Subsidiaries

29 domestic regional offices

Domestic Subsidiaries NBP Capital Ltd.

Taurus Securities Ltd.

NBP Exchange Company Ltd

National Bank Modaraba Management Co.

National Agricultural and Storage company Ltd.

Cast – N- Link Products Ltd

Joint Venture United National Bank Ltd., UK

(Economic Indicators Pakistan, Published by Economic research Wing NBP, Head Office Karachi)

PRESENT STATUS OF BANKThe new management team having extensive experience of management of large financial institutions both within and outside the country is expected to further enhance the profitability and operational efficiency of the Bank.

ProspectsThe Bank's principal strategic going forward objective is to make the transition from a public service institution to a modern commercial bank. Being the country's largest financial institution, the Bank is uniquely positioned to leverage its large branch network and its 8.5 million-customer base to consolidate its core businesses as well as develop new revenue generating opportunities.

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The new management team is in place combining the Bank's existing personnel with professionals recruited from outside. Operating procedures are being re-defined and internal controls strengthened utilizing a revamped IT architecture. A brief on the progress on some critical areas is as follows:

Corporate & Investment Banking

A new approach to corporate banking is underway. The Bank has initiated a structured approach to corporate banking by introducing a single point of contact through Relationship Managers (RMs). For this purpose, new RMs as well as team leaders have been inducted to expedite this process. Area Managers will be appointed to manage relationships and to better service the needs of multinationals and large local corporates.

In investment banking team has also been formed to offer specialized services to major relationships including advisory and debt syndications (TFCs). Furthermore, to stem the growth in non-performing loans, the existing risk / credit management practices at the Bank are being revamped.

Treasury / International BankingThe deregulation of foreign exchange treasury business has ensured that a growing Volume of business now flows through the inter-bank market where rates are determined by the market forces. This can prove to be an immense profitable proposition for the Bank. Towards this objective, the Bank is shifting focusing on expanding its market share in trade finance, home remittance and foreign investment related forex-denominated flows.

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In this section topics are:Management SystemManagement StructureCentral BoardLocal BoardNew Management StructureCorporate Information

Board of DirectorsAudit committeeAuditorsLegal Advisor

Senior ManagementOversea Management


MANAGEMENT OF ORGANIZATIONMANAGEMENT OF ORGANIZATIONManagement is a distinct process consisting of activities of planning, organizing, actuating and controlling performed to determine and accomplish stated objectives with the use of human being and other resources.MANGEMENT SYSTEM

The management has two types.

Centralized

Decentralized

Centralized Management tends to concentrate decision making at the top of the organization

Decentralized disperses decision making and authority throughout and further down the organizational hierarchy.NBP have a centralized type of management because all the decisions are taken by the top management.

MANAGEMENT STRUCTURE

Central boardThe general superintendent and direction of the affairs and business of the bank shall be entrusted to the central board which may exercise all powers and things as may be exercised or done or done by the bank and or not by this ordinance expressly directed or required to be done by the bank in general meeting.

The Central bank consist of the following directors namely:

Managing director

President

Managing Director

The Managing director appointed by the central government under section 16, nine directors is directed in local or special meeting by the share holder in the following manners. The share holder registered in a branch, register maintained for an area mentioned in sub section (5) of section 8, shall elect from amongst themselves, such number of directors for that area as may be decided before election by the central government having regard to the proportion which that share capital subscribed by the share holders of that area bears to the whole. Provided that shareholders registered in branch register maintain at Dacca shall elect from among themselves at least two directors.

Three directors appointed by the central government, provided that total number of elected

directors representing the area for which the decca register is maintained shall not be less than three.

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PresidentThe president of a Central board shall be appointed by the central government from among the directors.

Local Board

The local board shall be established for the area mentioned in sub section (5) of section B , one each at Karachi ,Dacca and the Lahore ,and shall without prejudice to the powers conferred by the sections 12, have power ,within the prescribed limits generally to transact all usual business of the bank. A local board should consist of following members namely;

The Managing director

One member appointed by the central board from amongst the directors elected by the share holder register in the branch register of the area.

Two members appointed by the central government from the area in which the local board is situated.

Three members elected in local or special board meeting from among themselves by the shareholder register in the branch register of the area.

The Managing director shall be appointed by the central government for a period not exceeding five years and on such salary and terms and condition of the service as the central government may determined.

New Management StructureThe previous management was removed by the bank nationalization ordinance 1974. the general direction and superintendent of the affairs and business of the banks vests in the Executive board consisting of President (Chief executive) and five senior executives of the bank . The federal government in 1980 constituted a board of directors comprising the president and the members of executive board of the bank and two additional members one representing the ministry of finance and the other Pakistani banking council.

Thus therefore, all nationalized commercial banks are controlled by the Pakistani banking council being subject to State bank of Pakistan regulation as well. The federal ministry is responsible for bank operations in the ministry of finance. Recently by the order of president of Pakistan, banking council of Pakistan is removed.

Board of Directors. An executive board composed of six senior executives of the bank and the president who is also the chief executive supervises the affairs and business of the bank, called the Board of Directors.

Management Committee:Also there is a Management Committee consisting of nine senior executives of the bank, called the members and the president who is also the chairman of the committee.

TRAINIG and MANAGEMENT DEVELOPMENT WINGNational bank of Pakistan has its national and development centers and 4 staff collages at: -

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Karachi

Lahore

Peshawar

Islamabad

In these centers and staff colleges, the banking training is provided to the officers, managers, and to potential managers. It arranges courses and seminars for middle and higher management in all. Each year almost 1500 persons receive training over there.

CORPORATE INFORMATION

Board of Directors

Syed Ali Raza Chairman & President, Chief executive

officerM. Ayuub Khan Tarin Director

Ibrar A. Mumtaz Director and SEVP and Group Chief, Human Resources Management & Administration Group

Tariq Kimrani Director

M. Arshad Chaudhry Director

Sikandar Hayat Jamali Director

Mian Kausar Hameed Director

Audit Committee

M. Ayuub Khan Tarin Chairman

Ibrar A. Mumtaz Chairman

Tariq Kimrani Chairman

M. Arshad Chaudhry Chairman

Mian Kausar Hameed Chairman

Auditors

Ford Rhodes Siddat Hyder &Co. Charterd Accountant

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M. Yousuf Adil Saleem & Co. Charterd Accountant

Legal Advisors

Mandviwala & Zafar Charterd Accountant

SENIOR MANAGEMENT

Qamar Hussain Chief Operating Officer & Head of Credit & Risk Management

Masood Karim Shaikh SEVP & Group Chief, Corporate & Investment Banking Group

Shahid Anwar Khan SEVP & Group Chief, Overseas Banking Group

Dr. Asif A. Brohi SEVP & Group Chief, Operations Group

Amer Siddiqui SEVP & Group Chief, Commercial & Retail Banking Group

Muhammed Nusrat Vohra SEVP & Group Chief, Treasury Management Group

Dr. Mirza Abrar Baig SEVP & Group Chief, Human Resources Management & Administration Group

Imam Bakhsh Baloch SEVP & Group Chief, Audit & Inspection Group

Ziaullah Khan Senior Executive Vice President

Nabi Bakhsh Soomro SEVP & Group Chief, Islamic Banking Group

Ekhlaq Ahmed EVP & Secretary Board of Directors

Tajammal Hussain Bokharee EVP & Group Chief, Special Assets Management Group

Nadeem Anwar Ilyas EVP, PSO to the President & Group Chief, Compliance Group (A)

Naeem Syed EVP & Divisional Head-Project Management Office & Core Banking Applications

Aamir Sattar SVP & Financial Controller/ Divisional Head, Financial Control Division

Atif Hassan Khan SVP & Group Chief (A) Information Technology Groups

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OVERSEA MANAGEMENT

R.A. Kaleemi SEVP & Chief Representative, Canada Office

M. Rafiq Bengali SEVP & Regional Chief Executive, Americas Region

Shahid Anwar Khan SEVP & Group Chief, Overseas Banking Group

Dr. Asif A. Brohi SEVP & Group Chief, Operations Group

Amer Siddiqui SEVP & Group Chief, Commercial & Retail Banking Group

Muhammed Nusrat Vohra SEVP & Group Chief, Treasury Management Group

Dr. Mirza Abrar Baig SEVP & Group Chief, Human Resources Management & Administration Group

Imam Bakhsh Baloch SEVP & Group Chief, Audit & Inspection Group

Ziaullah Khan Senior Executive Vice President

Nabi Bakhsh Soomro SEVP & Group Chief, Islamic Banking Group

Ekhlaq Ahmed EVP & Secretary Board of Directors

Tajammal Hussain Bokharee EVP & Group Chief, SpecialAssets Management Group

Nadeem Anwar Ilyas EVP, PSO to the President & Group Chief, Compliance Group (A)

Naeem Syed EVP & Divisional Head-Project ManagementOffice & Core Banking Applications

Aamir Sattar SVP & Financial Controller/ Divisional Head, Financial Control Division

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In this section topics are:General Banking Department

Deposit SectionAccounts Opening SectionLockers ServicesCash Dealing SectionClearing SectionRemittance Section

Advances Department Accounts DepartmentGovernment Receipt & Payment Department


DEPERTMENTALIZATIONDEPERTMENTALIZATIONDividing an organization into different parts according to the functions is called departmentalization. NBP Main branch ,Lahore offer a wide range of banking services to public and private sector corporation ,partnership ,individual and others .

The National Bank of Pakistan has various departments. Brief description of all these departments are given here one by one under separate heads for better understanding.

General Banking Department

Account opening Section

Deposit Section

Cash Dealing

Clearing Section

Remittance

Credit and Advances Department

Accounts Department

Government Department

Consumer & Retailing Department

Foreign Exchange Department

Import and Export Department

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GENERAL BANKING DEPARTMENTGeneral banking involves the following sections

1. Deposit Section

2. Accounts Opening Section

3. Cash dealing Section

4. Clearance Section

5. Remittance Section

6. Lockers Handling Section

Deposit SectionDeposits are the lifeblood of commercial banks. The main function of a commercial bank is to mobilize deposits of money from the savers and lend into for most profitable purposes. The process of collection deposits is Deposits Mobilization.

Commercial banks donor receive these deposits for safe keeping purpose only .but they accept deposits as debts. When a bank receives a deposit from a customer becomes a creditor and the bank a debtor. When the bank receives the amount of deposits as a debtor, it becomes the owner of it but there is an implicit agreement that the amount owned would be paid back by the bank to depositor on demand or often at specified time.

The classification is based on duration and purpose for which the deposits are to be kept at the bank before the depositor can withdraw them. Deposits can be divided into two categories.

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Deposits

Checking

Accounts

Non-Checking

AccountsPLS Saving

AccountPLS TDR’s

Current Deposit Accounts

NIDA

Special Notice Deposit Accounts

Foreign Currency Accounts


Categories of Deposits

There are two broad categories of deposits. These are

Time deposits

Demand deposits

Time Deposits Demand Deposits

These are payable on maturity

Receive profit with respect to time

period

All TDRs, saving accounts and

other profit bearing accounts are

included.

These are not payable of maturity

but on demand

No profit is given on demand

deposits

They include current accounts

and call deposits etc.

TYPES OF ACCOUNT/ DEPOSITFollowing types of accounts are open in NBP

1. Current or demand account

2. Saving account

3. Fixed account

4. Call Deposit Accounts

5. Foreign Currency Accounts

1. Current This account is also known as running balance account. Simply we can say “A bank account which may be used to lodge payments or to withdraw money on demand.”Its main purpose is to serve the businessman. Form number F-53 is provided to the person to open the account. It is a statutory requirement to maintain current account.

Its main features are: -

Minimum amount for opening this account is Rs.500

Any person can open the account with the bank

According to inter banks agreement interest is not paid on current account.

Bank act as custodian of money

Over draft facility is provided to the customers

Customer can withdraw money through cheque supplied by bank

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No limitation to the number of withdrawal

No zakat is deducted on current account.

Basic Bank Account (BBA)

BBA’s are opened on proper introduction and submission of required documents.

BBA’s are opened for individuals single or joint only.

Free ATM issuance

Minimum balance is 1000/-.

In BBA’s maximum two deposits transactions and two chequing withdrawals are allowed free of charge through cash/clearing in a month.

Nill accounts are closed after 3 months

2. Saving account

This type of account is designed to encourage the saving habit of the customer and lead to a long-term banking or investment relationship. Bank saving accounts are in the nature of deposits accounts and are not normally available for drawings. Rates of interest are typically ahead, by a small margin.

NBP offered the three types of saving accounts

a. Profit and Loss Sharing/Saving Account (PLS Acc)

b. National Income Daily Account (NIDA account)

a. Profit and Loss Sharing/Saving Account (PLS Acc)

In general it is also called saving account .To provide interest free banking facilities in Pakistan, this type of account was introduced in January 1982 after the islamization of banking.

The main features of this account are: -

Instead of having fixed return in the form of interest the deposited money will be shared in profit and loss of the bank.

One can open the account by depositing minimum Rs.100

The bank is authorized to deduct service charges on half yearly basis.

Profit on PLS Saving Account is calculated on minimum monthly basis and is paid half yearly basis announced by the Head Office after June 30 and December 31.

Zakat at the rate 2.50% is deducted from the PLS Saving Accounts.

No limit of withdrawals

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b. National Income Daily Account (NIDA account)

The scheme of NIDA was launched in December 1995 at attract at corporate customers. NIDA are opened for individuals single or joint, Charitable institutions, Provident funds, autonomous bodies, companies, associations, educational institutions, firms etc. the features of this account are same to the features of the saving or PLS account except the following ones:

In this account the minimum balance required to acquire the benefits of this account is Rs 2 million, and the maximum limit is 5.0 million.

When the above condition is fulfilled, then the bank will pay interest on daily basis, which is that if the deposit is minimum of 2 million than the mark up rate is 5.2%p.a.and if it is at maximum that is 5.0 million than the rate is 7.00 %p.a.

In this account the daily balance of account is taken, products are calculated and the interest is calculated on that balance.

If the balance on any day comes below the lower limit, which is Rs 2 million then interest will not be given.

This scheme did not gain popularity so NBP close this scheme.

3. Call Deposits

Call deposits are the sorts of deposits, which are deposited in the bank against any tender. This is without interest deposit and may be with interest provided. The depositor has agreed to keep this amount with the bank for some fixed period.

4. Fixed Deposit AccountThis account is the major source of funds for the banks. This account is best for people who have surplus money and don’t need such funds in nearer future. The rates on this type of deposits are higher than the saving bank accounts.

The money is deposited for a fixed period of time. Main features of this account are: -

Fixed amount is deposited for fixed period.

Amount of profit can be obtained after each six months.

Higher will be the time period, higher will be the rate of profit, and vice versa.

A receipt is used for the amount deposited called fixed deposit receipt.

Period of deposit can vary from 3 months to 5 years depending upon the nature of scheme offered by bank.

The amount can be withdrawn before maturity after surrendering interest.

PLS Term

The bank accepts these deposits with minimum sums as prescribed by the bank for a fixed period of time. Profit may be paid in cash, pay order, demand draft or any other form.

Terms deposits are accepted for a period of one month to five years.

Minimum deposit is accepted is Rs.25, 000/= with no upper limit.

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Available to all types of investors i.e. individuals, partnership firms, public and private limited companies, corporation, trusts, and government bodies.

Profit is paid on maturity.

Fixation Schemes of NBP

NBP offered following types of fixation and saving schemes

PLS Special Notice Term Deposit Reciept- PLS SNTDR

PLS Monthly income Scheme – PLS MIS

Premium Saver Scheme- PLS Saving Account

Premium Amdani Scheme

5. Foreign Currency Accounts

These are the accounts in US $, Pound, Euro, yen etc. of different account holders and either saving or current accounts. Profit is fluctuating as determined by the State Bank of Pakistan on six monthly bases whereas return on Term deposits/SNTD will paid on maturity. The transactions in these accounts are translated into Pak. Rupees at the exchange rate prevailing on the date of transaction.

Account Opening Section

Account opening section of the bank can be considered the most important department because banking starts with the account opening. Every customer of the bank either he is of credit section or foreign section or any other department must have his account in order to get benefit and transaction with the bank. Therefore it is considered the most important section of the bank. Account opening officer take special consideration for the proper recognition of the customers. This section performs the following functions:

Opening of Accounts

Issuance of cheque books

Closing of accounts

OPENING OF ACCOUNTS

The opening of an account is the establishment of banker customer relationship. Before a banker opens a new account, the banker should determine the prospective customer’s integrity, respectability, occupation and the nature of business by the introductory references given at the time of account opening. Preliminary investigation is necessary because of the following reasons.

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Avoiding frauds

Safe guard against unintended over draft.

Negligence.

Inquiries about clients.

i. Terms and conditionsThere are certain formalities, which are to be observed for opening an account with a bank.

Formal Application

Verification of customer's CNIC through the NADRA

Copy of NIC of the customer

Specimen Signature

Minimum Initial Deposit

To open an account the customer has to meet the general banking manager with an introducer with the ID card. Manager verifies the customer's ID card through the connection of NADRA. NADRA send the verification report to the bank with the concluding remarks called VERISIS. If the customer's id card is fake then bank has right not to accept the contract and if the contract is acceptable to both, now it is ready to open the account formally.After the identification of the customer along with the form a card for specimen signature is also supplied to customer. Manager has every right not to accept this contract if he is not satisfied by the details provided by the customer.

ii. Qualification of Customer The relation of the banker and the customer is purely a contractual one, however, he must have the following basic qualifications.

He must be of the age of majority.

He must be of sound mind.

Law must not disqualify him.

The agreement should be made for lawful object, which create legal relationship

Not expressly declared void.

iii. Steps for Opening of AccountAfter entering into bank premises the person goes through the following steps for opening an account in the bank and for becoming a bank customer.

1. A Verfication:

The first important step to take place in bank is to get satisfactory verification of the person, who wants to become bank’s customer. This verification is made through the NADRA.

2. Account Opening Form and Specimen Signature Card:

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Now the person is provided with an application form known as Account Opening Form (AOF).

This form contains: -

i. Type of account

Current Account

PLS SNTDR

PLS Term

BBA

PLS Saving

Premium Saver

Premium Amdani

Call Deposit

NIDA

ii. Nature of Account

NBP has the offered services to following types of individuals.

Accounts of general customers (Individual accounts)

Minor account

Illiterate person account

Joint account

Accounts of special customers

Proprietorship account

Partnership account (Registered/ Unregistered)

Limited company’s account (Public/ Private)

Accounts of clubs, societies and associations

Corporate Body (Incorporated/ Unincorporated )

Trust account

Govt Institutions (Federal/ Provincial)

iii. Initial Deposit Amount

Deposit can be accepted in the form of:

Pak Rs.

US $

UK

EURO

JY

iv. Particulars of customers e.g;

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Title of Account

Adress

CNIC Number

NTN Number (if available)

Profession

Telephone number may be of office, mobile or residential

v. Next of Kin

(all above mentioned particulars of introducing him)

In this customer mention the name and address of person to be contacted for ascertaining his whereabouts after the expiry of three years from the date of last operation in his account or last communication from him to the branch to inform him the existence of account when the customer is not available at the given address.

This is simply the refrence of the 2nd person if the bank fails to communicate with the customer then bank can contact with the next of kin / the mentioned person to know about its customer.Customer provide in this all the personal details of the next of kin.e.g;

Name of person

CNIC Number

Address

Telephone number etc.

vi. Operating Instructions

The account can be operated by

Singly

Jointly

Either/ survivor

vii. Zakat Deduction

Zakat is deducted on each type of account accept current account in the 1st day of the Ramzan at the rate of 2.5%. If customer wants no zakat deduction then he have to submit affidavit/declaration as per zakat rules.

viii. Signatures of the applicant

ix. Service charges deduction

In this category customer authorize the bank to deduct service charges as per bank's rariff.

Service charges are exempted for;

Government employee

Pensioner

Student

Widows

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State Bank of Pakistan now authorize all the banks to deduct service charges on all types of accounts when the balance of the customer become less from 5000/-. Rs. 55/- per month is deducted from the customer's account. 5000/- is the minimum amount which should be kept by the customer in his account.

Specimen Signature Card (SS card)

Specimen of signatures will be obtained from depositor at the time of opening his account. A specially designed card is used for this purpose; the card must be countersigned by an official of the bank not below the rank of an officer.

For illiterate person a recent picture of the newly account holder is taken and attached with SS Card. To reduce the risk of frauds and misuse of the cheques of an illiterate person the specimen signature card and account opening form both are stamped by the Personal Visit stamp. Person who use thumb impression as a mean of signature can operate their account only by Personal Visit.

3. Account Opening Register

Now the name of the customer is recorded in account opening register, and from here the account no. of the customer will be written on (top most corners) account opening form and on specimen signature card.

4. Letter of thanks

Letter of thanks is the latter issued by the bank to the customer for two purposes

1st purpose is to say thanks to the customer for opening the account in their bank

2nd purpose is to confirm the address provided by the customer while opening the account.

5. Issuance Of Cheque Book And Pass Book

The cheque book will ordinarily be issued to all customers desiring to have chequing facility.First Cheque book is issued to the customer after sending the letter of thanks when the customer comes with the latter of thanks and requests for the issuance of the cheque book.

A Cheque book consists of

PLS 25 leaves or pages per order

CD 50 leaves or pages per order

100 leaves or pages per order

CD 50 leaves or pages per bearer

100 leaves or pages per bearer

Order- if a person appears himself for new cheque book or who is the holder of account

Bearer- if the person other than account holder appears then he is bearer

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Rs. 3 per leaf as postage charges is charged to the customer. A special cheque book register is kept to enter the name of the person having cheque book. Customer can withdraw money by signing a cheque and writing the amount he wants to withdraw from his account.

6. Pass Book

Pass book is another important type of book handed over to the customer as he opens the account with the bank. The withdrawal and deposit of money is recorded date wise in this book.

7. Recording into General Ledger:

The concerned officer records the name and amount deposited with the bank in to general ledger. Separate ledgers are maintained for different types of accounts e.g.

Current Account Ledger

Saving Account Ledger

Fixed Deposit Account Ledger

Call Deposit Account Ledger

As and when customer will deposit the money, amount will be credited in general ledger and the withdrawal will be followed by a debit entry in the ledger.

iv. Documents Enclosed by Customer

Documents required to be attached by the customer are different for different categories.

Documentation In case of Individuals Account

Copy of CNIC/NICOP/POC

Copy of Driving license in case CNIC is without photograph

Applicant photograph and VNIC copy

Copy of service card/ evidence of employment in case of salaried person

Photographs in case of illetrate person

Copy of CNIC of Next of Kin.

Zakat exemption Declarartion

Evidence for exe,ption of account from levy of service charges

Proof of age in case opening of account with minor

Documentation In case of Private/ Public limited company accounts: Photocopy of National Identity Card of each director Application form Copy of company’s memorandum and articles of association List of directors Copy of board resolution Certificate of incorporation

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Their signature cards Certificate to commence business Power of Attorney

Documentation In case of Partnership Account

Application form

A copy of partnership deed

Signature cards of partners

Registration certificate copy

A copy of National Identity Card of each partner

Authority letter favoring persons authorized to operate the account

Documentation In case of Club, Society, Association or Trust

Application form

Copy of rules

Certified copy of resolution

Signature cards

Documentation in case of agents Account Copy of power of attorney Id card of each agent

Documentation in case of trust Account Certificate of registration CNIC of all trustees Copy of instrument of Trust

v. Stamping and ScrutinizingAfter the fulfillment of all the necessary terms and conditions and checking of the form the relevant officer of Account Opening then affixed stamps on the AOF for the sake of completion of all the formal rules and regulations. He affixed three types of stamps on the form and two types of documents.

Affixed stamps:

National Bank of Pakistan Stamp

Authorized Stamp

Personal Visit Stamp---in case of illiterate person or the person not having specific sign

Affixed Documents:

Know Your Customer Form (KYC)

Summarizing the context of AOF briefly

Signature Card

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For identification and verification of signaturesvi. Loose Cheques

If any customer forgets or leaves his cheque book at his home, which is far away from the bank or whatever the case may be, the customer applies with the bank for the issuance of loose cheque by the bank as he does not has his cheque book with him and the money is urgently required, the this cheque is called the loose cheque.

NBP issues a loose cheque for Rs.150 as charges for the issuance of the loose cheque.

NEW CHEQUE BOOK ISSUANCE

All subsequent cheque books to be issued against the requisition cheque extracted from the previous cheque book. This slip is duly filled and signed by the customer. The signature of the customer is verified by the bank and new cheque book is issued to the customer and serial numbers of cheques are duly entered in the book of the bank. Along with the signature, the person should also write his full name and address.

The authorized officer filled the cheque book requisition card for the customer and sends them to Head office which is present in Karachi through the NIFT (National Institutional of Facilitation Technology) (PVT) Ltd. The customer can obtain the cheque book after at least two days of submission of requisition slip.

Cheque books issued in the running serial order with the name of the customer printed on the book.

Rs. 3 per page of book is charged for the postage services through NIFT

Enter particulars in the cheque book issue register.

Enter detail in the system.

These records should be daily checked by the Daily Cheque Book Report, which should be signed by the authorized officer after checking cheque book series input number.

At the end of the day all the cheque books should be checked and balanced with the help of requisition slips.

In case of cheque book is issued without the requisition cheque of previous cheque book care must be taken to establish the genuineness of the customers and Form should be obtained. In some cases when cheque book is issued by the person duly authorized by the account holder for obtaining cheque book, a letter of issuance of cheque book is sent to the account holder for his acknowledgement. In rare cases when customer demand printed cheque book, requisition slip with demand letter is sent to the NIFT (National Institutional of Facilitation Technology) (PVT) Ltd.

CLOSING OF ACCOUNTS

Account Closing by CustomerThe customer can close the account. Customer is required to submit an application for closing the account. Then the account is closed out and his balance is paid to him after

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deducting the closing charges, i.e., Rs. 200 and the application is filed in Account Closing File. Remaining leaves of cheques will also be collected from the customer.

Account Closing by Bank

i. Dormant Account

All current accounts which have not been operated for six months or all saving accounts which have not been operated upon for one year classify as dormant account.

ii. Inoperative AccountAll the current accounts which have not been operated upon for 2 years or all saving accounts which have not been operated since 3 years are classified under inoperative accounts.

Operations in accounts classified as dormant or inoperative will remained suspended unless request in writing for activation or restoration is received from the Account Holder. If the account holder fails to reactive the account despite of bank's notice, the bank will have the right of exercising option of closing of account and in such case will refund the balance to the customer after deducting all applicable charges.

iii. Treatment of Deposit declared Unclaimed

Unclaimed Deposit

A debt payable owing by bank due to the reason of deposit in respect of which no transaction has taken place and no statement of account has been requested by the creditor during a period of ten years are classified under unclaimed deposit.

These are simply a debt owned by bank when a customer has not been operating his account during a period of 10 year. The bank serves a 3 month Final Notice in writing to the account holder at his latest known address for his reciving balnce lying in account. Upon expiry of such period NBP then surrender the deposit to the SBP.

Locker Services Section

National bank of Pakistan also provides lockers facility in the country. It means a box operate by a customer of holder on permanent basis. Locker operation account is allowed for a account holder, Non-account holder not able to operate it. There are four types of locker depending upon the size of lockers operate in banks.

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Small size locker

Medium size locker

Large size locker

Extra large size locker

An application form is necessary for customer with desire documents and approval made by the head of department. Lien is placed on the account of a locker holder on drawing of amount. Entries are made on “Locker Register” as well as on the system. Locker No and Key No is allotted to the locker holder for further operation.

The dual control system is used for lockers. The officer has Master Key to apply on the locker but he cannot open the locker of any person. The locker holder provides the bank his specimen signature. Whenever the locker holders come to open the locker, his signatures are verified by the officer and then will be able to open his locker.

If the key of the locker is lost company providing these lockers breaks the locker and new lock is fitted in its locker and lock is destroyed in the presence of the locker holder and bank charges RS 1200 for that. In case the locker holder dies, the court opens his locker in the presence of his as mentioned in his will or and his belongings are given to them and the locker is closed.

Customers paid the rent of lockers on annual basis. The annual rent of different lockers, their security charges and insurance is shown in table.

Annual Rent of Lockers

SIZE OF LOCKERS RENT SECURITY INSURANCE

Small 4000 25000 500,000

Medium 5000 30,000 500,000

Large 6000 200,000 700,000

Extra-Large 6000 200,000 1000,000

Cash Dealing DepartmentCash department of NBP is given the complete responsibility of handling all receipts & disbursements of cash as a result of transaction in both local and foreign currencies & near cash items such as traveler's cheque etc. (when they are issued against cash).As a consequence it is also responsible for the book keeping of these transactions & the safe custody of cash and near cash securities of NBP.

Cash department of NBP is separate close part; no one other than cash departments' employees is allowed to enter into that area. Cash department performs the following

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functions.

Cash receipts for receive deposits.

Cash payment for encashment of cheques.Receipt

The money, which either comes or goes out from the bank, its record should be kept. Cash department performs this function. The deposits of all customers of the bank are controlled by means of ledger accounts. Every customer has its own ledger account and has separate ledger cards.

Payments

It is a banker’s primary contract to repay money received for this customer’s account usually by honoring his cheques.

CASH RECEIPTSThe depositor uses pay-in-slip for depositing the amount in their account. There are two types of pay-in-slip. Both are in different colors for clear identification.

i. Cash Pay-in-Slip

ii. Cheque Pay-in-Slip

There are two parts of deposit slips:

Counter foil

Adjacent credit voucher

i. Cash Pay-in-Slip

It is used whenever the account holder deposit cash in his account. For this he have to fill the both parts i.e; counter foil and adjacent foil of the slip properly writing the amount in figures as well as in words. Cashier of cash receipt accept the deposit slip with cash and then signed the both parts of deposit slip, affixed cash received stamps on it and returned the counterfoil to the customer. The amount is credited to the customer's account by the computer terminals.

ii. Cheque Pay-in-Slip

It is used whenever the account holder deposit amount in his account by the cross cheques. This slip is used for transfer of funds from one customer's account to another. The processing of the cross cheques held in the clearing department. The cashier just check the cross cheques to confirm whether it is acceptable or not.

CASH PAYMENT

It is the primary function of bank to repay the money received from his customer’s account usually by honoring the cheques. It is the contractual obligation of a banker to honor his customer’s cheque. Bankers in Pakistan deal with three types of cheques.

Types of collected Cheques

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Bearer Cheques

Bearer cheques are cashable at the counter of the bank. These can also be collected through clearing.

Order cheque

These types of cheques are also cashable on the counter but its holder must satisfy the banker that he is the proper man to collect the payment of the cheque and he has to show his identification. It can also be collected through clearing.

Crossed Cheque

These cheques are not payable in cash at the counters of a banker. It can only be credited to the payee’s account. If there are two persons having accounts at the same bank, one of the account holder issues a cross-cheque in favor of the other account holder. Then the cheque will be credited to the account of the person to whom the cheque was issued and debited from the account of the person who has actually issued the cheque.

The Requisites of ChequesThere is no prescribed form of words or design of cheques but in order to fulfill the requirements the cheques must have the following:

It must be in writing

It must contain an order to pay and addressed a specified bank.

The order must be unconditional

The order must direct to pay on demand

The sum ordered to be paid must be certain

The payment should be ordered to be paid to a certain or to his order or the bearer

Payment of Cash Cheques at Counter

Acceptance of Cheques

Whenever a cheque is presented at counter for payment, the officer examines the cheque before issuing a token. The following is looked into:

The cheque is drawn on the same branch of the bank.

The cheque is not crossed that it is open cheque.

It is not stale or post dated.

The drawer has signed the cheque.

The amount written in words and figure is same.

The drawer of the cheque duly signs all alteration or cancellation.

The presenter has signed at the back of the cheque.

Cheque should not be damaged

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Funds must be sufficiently available

No legal bar prohibiting payment

Affirmation of Signatures

The accountant/authorized officer examine the cheque for the above mention things. When cheque is found acceptable in all aspect, the signature of the drawer compared with his signature on the Specimen Signature Card. When it is found similar to specimen signature, he affixes SIGNATURE VERIFIED stamp, near the drawer signature in the cheque and sign it.

Computer Terminal Process

The cheque is received in computer terminal , where the computer operator cheques the balance of the account holder . the operator also sees whether the stop payment instructions are received from the account holder or not. After considering these two points he checks the balance in the account through a software of Bank Back Office (BBO). If the account has the sufficient balance, the cheque is posted. The cheque is then handed over to the cashier after the allotment of the token number to the cheque. The token is given to the presenter.The cheque is cancelled after posting & is returned to cashier .

Payment of Cash

The cashier calls the presenter and takes his token and compares the token number with the number written at backside of the cheque. He takes out the cash to be handed over to the presenter and writes its denomination at the back of cheque. Thereafter, he gets signature of the presenter at the back of the cheque and hands over cash to him and affixes Cash Paid stamp on cheque.

Stopping the Payment of Cash on Presentation of Cheques

The payment of cheques is stopped dishonored on the following grounds:

Effects not yet cleared then request to present again

Irregularity endorsed

Drawer’s signature differ

Payee’s endorsement requires bank’s guarantee

Alteration requires full signatures

Cheques is not post dated

Cheques is without date

Amount in figures and words differs

Crossed cheques must be presented through the bank

Payment stopped by the drawer

Payment of Cheques in TransferThe customer of the branch deposits the cheque drawn on the same branch, for the payment to the credited into his account, attached with pay in slip. The officer accepts it after looking into the following:

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The person depositing the instrument for collection is the customer of branch.

The correct pay in slip (current/saving) is attached with the cheque.

The depositor signature is presented on the slip.

The account number of depositor is written on both the sides of the slip.

The word and figure of the amount tally with each other.

The cheque is neither post dated nor stale.

The drawer signature is present on the cheque.

The drawer signs the alteration on the cheque.

The cheque in name of the company, firm etc is not going into the account of any person.

The cheque with Payee Account Only crossing is not being deposited into the account of any other person other than the person mention on the cheque.

Processing of Transfer Cheques The cross cheques are then transferred to the Clearing Department. All the cross cheques are processed through Clearing Houses. The local cheques are cleared through local clearing and outstation cheques are cleared through intercity or short credit clearing.

CASH LINK

NBP ATM SERVICES FOR CONVENIENCE

Cash withdrawal according to your cycle limit.

Transfer of funds between PLS saving account and current account of the same customer through the same ATM card

Account balance inquiry.

Instant mini statements of accounts listing the last 15 transactions in account. Request for a new cheque book ,which might be collected by the customer from the branch.

How much cash can be withdrawn

There is a 24 hours cycle cash withdrawal limit imposed on all ATM cards. Withdrawal limit depends upon the type of customer.

Personal identification number (PIN)

A pin mailer issued to the ATM card holder carries the pin number in a sealed envelope. Card holder is required to keep the PIN number in a safe place as all the operation are carried out on the ATM are carried out through the same.

Clearing Section

Clearing

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"The transfer of funds from one branch of bank to the other branch of the same bank or the other bank on which the instrument is drawn , without involving cash through “State bank’s clearing house "

We can say that cheques which cannot be cashed at the cash counter of the bank or cross cheques go through the clearing process.

Clearing DepartmentThe major function of Clearing Department is to receive the cheques, which are drawn on some other bank. The customer can get the money in his account at NBP, from the cheques drawn on another bank. The bank accepts these cheques and collects the amount from that bank on which cheque is drawn through the Clearing House. Bank charges some commission for this function.

Clearing HouseA clearing house is an association of commercial banks set in State Bank of Pakistan for the purpose of interchange and settlement of credit claims

National Institutional Facilitation Technology (NIFT) Pvt. Limited is performing the function of clearing and charges commission against it. Before the NIFT, the State Bank of Pakistan (SBP) with efficient controlling staff performed the process of clearing. If SBP had no office at a place, then NBP, as a representative of SBP acted as a clearinghouse.

NIFT is a joint venture between a six major banks and private sector. The clearing operations were commenced by the establishment of first centre at Karachi and now it has been extended to all major cities of Pakistan. At such places where the area is not covered by NIFT the clearing and settlement services are provided by National Bank of Pakistan.

TYPES OF THE CROSS CHEQUES Some specific types of cheques are being entertained in the clearing department of NBP are:

i. Local Cheques

By local cheques we mean collection of cheques from the banks which are located within the city. It means the presenting bank and the bank on which the cheques is drawn are situated in the same city.

ii. Outstation Cheques

By outstation cheques we mean collection of cheques from the bank, which are situated outside the city. It means the presenting bank and the bank on which the cheques is drawn are not situated in the same city.

iii. In House Cheques

In house cheques are drawn on one branch of NBP and presented to another branch of NBP such cheques are marked with the transfer stamp.

TYPES OF CLEARING

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i. Local Clearing

ii. Short Credit Service

iii. Local Short Credit

iv. Inter City

i. Local ClearingAll cheques and other Negotiable Instruments payable locally is presented through the local clearing system. NIFT provides the local and intercity services. Cheques deposited at branch counters presented for clearing on the same day. Bank give credit to the customer 's account on the day when clearing settlement takes place. No charges levied for local collection of cheques or instruments which are collected through local clearing.

Time Frame for Collection of Local Cheques/ Instruments The customer's account credited in respect of local cheques on the next day from the date of acceptance of the cheque.

ii. Short Credit Services (SC)For small cities where there are no NIFT services then branch bank clears the cheque either through mail/ TCS or bank can own provide service and charge commission for providing services. Bank give credit to the customer's account on the day when clearing settlement takes place.

Time Frame for Collection of SC Cheques/ Instruments

The customers account are credited in respect of outstation cheques on 4 th 0r 5th day from the date of acceptance of the cheques.

iii. Local Short Credit (LSC)This arrangement has been set up if the customer wants amount in his account on urgent basis. Bank then provide service to its customer for those in house cheques when presented and draw on NBP. Both can be of different branches of the bank but must be located within the city. No Bank charges are recovered from customers for these services.

Time Frame for Collection of LSC Cheques/ Instruments

The customer's account credited in respect of local cheques on the same day from the date of acceptance of the cheque.

iv. Inter City NIFT pvt. limited is responsible for the clearance of the outstation cheques. Cheques drawn on bank's own branches at outstation centers or outstation other banks both are collected using the inter city arrangements maintain by NIFT network. Its offices are present in all the large cities of Pakistan. NIFT network is present in:

Islamabad

Karachi

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Quetta

Sukhar

Hyderabad

Peshawar

Gujranwala

Sialkot

Daera ismael khan

Bhawalpur

Muzafarabad

Faisalabad

Rawalpindi

Multan

Time Frame for Collection of Inter City Cheques/ Instruments

The customer's account credited in respect of local cheques on the 2nd day from the date of acceptance of the cheque.

CLEARING PROCESSThe process of clearing is carried in two categories.

i. Inward clearing

ii. Outward clearing

i. Inward Clearing

Cheque received of other parties after clearing are lodged in the system by vouching date, signature, documents numbers is noted. The cheque without sufficient balance, changing in amount, signature and verifying other formalities returned to the customer by attaching return memo explaining the cause of cheque return. Return cheques also enter into the return register by writing dates, causes of return, and amount. After posting summary of cheques is prepared and cheques return to third parties through NIFT.

ii. Outward Clearing

These are the cross cheques deposited by the customers for credit the same amount to its account. Before posting following is being performed.

Crossing cheque stamp if not place it.

Title of account and account number from deposit slip is checked.

The deposits slip is handed over to the customers by branch stamping.

Entry is done in daily register.

Add list is being prepared.

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Special crossing clearing stamp of next day is affixed.

The payee’s amount will credit stamp is affixed on back of the cheque.

In case of outside city clearing Inter-Branch Clearing Stamp is affixed.

Place all the cheque in a bag with special closing and sent to NIFT.

Excess of outward clearing over inward clearing produces a net increase in clearing account balance. Excess of inward clearing over outward clearing produces a net decrease in clearing account balance. The first case is reffered to as favorable clearing & the second case is unfavorable clearing.

CHARGES ON SC & INTERCITY CLEARANCE IN NBP

On clearance of instruments through SC and inter City three types of charges are deducted from the depositor's account

i. Commission

ii. Federal excise

iii. Postage

i. Commission rates are

NBP to NBP -------------------------- 0.15%

NBP to Other Banks----------------- 0.20%

ii. Postage rates are ------------------------------------------ 75 Rs.

iii. Federal excise rates are ------------------------------------------- 16% of Commission On clearing of cheques the minimum amount of commission is 50 Rs. and if it is less than minimum amount then Rs. 50 and in case if it is greater then greater amount is considered.

PROCEDURE FOR CLEARING THE CHEQUES

Procedure for Outward Clearance

i. Pay-in Slip- Cheque

The customer fills pay-in slip. This slip is just like deposit slip. The cheque number, date, amount and account number must be written on this slip.

Stamping and Scrutinizing

The officer on receipt of cheques and pay-in slip will stamp the pay-in slip with “cheque received” and give a portion of slip to customer and the remaining portion is attached with the original cheque. The original cheque will be marked with two stamps in case of local clearing.

Endorsement stamp of NBP

Clearing Stamp

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The original cheque will be marked with three stamps which are called OBC stamps (over branch clearing stamp) in case of intercity clearing.

Endorsement stamp of NBP

Crossing Stamp

Next Date stamp

At the end of day, all cheques are counted and then scrutinized in bank-wise and sent to the NIFT for local as well as intercity clearing. Entry is done in daily register.

Procedure for Inward ClearanceAll the remittance which are received from other banks then go through the inward clearance which include all the steps for lodging of amount into customer's account.

i. Fanfold

The drawer bank then verify the payer's account for clearance of the cheque and send back the amount to the presented bank or NBP through the fanfold. In case if the customer account is short of balance then the original cheque is returned back to the presented or collected bank with the reason of returning the cheque on the clearing return form. NBP receive these amount in form of remittance.

ii. Charge Deduction

On receiving the amount through fanfold bank deduct service charges of clearance which are excise duty, commission and postage for the intercity and SC payments.

Vouchering is done on four types of fanfold;

Debit voucher for---------------- total amount charged for sevice

Credit voucher for--------------- commission

Pay –in-slip of cheques for----- Federal excise

Pay-in-slip of cheques for------ postage

No any charge levy for local clearing so no vouchering is required for this. Customer's account is credited on the next day of clearance.

iii. Credit of the customers account

After deduction of charges the amount is transferred and credited to the customer's account.

Remittance SectionRemittance means a sum of money sent in payment for something. This department deals with either the transfer of money from one bank to other bank or from one branch to another branch for their customers. NBP offers the following forms of remittances.

Main modes of remittance are:

Pay Order

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Mail Transfer

Demand Draft

Telegraphic Transfer

PAY ORDERPay order issued from one branch is only payable from the same branch. It is issued for payment in the same city.

Issuance of pay order Gets application form from the customer.

Issues pay order after vouchering all necessary formalities.

Gets recovering charges and withholding tax in case of cheque deposit for PO.

Makes entry in PO issue register.

All pay order must be crossed “payee’s account only”.

It must be noted that Inter-Branch Clearing Advice is not involved because it is payable at the same branch and same city only.

Cancellation of PO Application for cancellation with original pay order.

Recovers cancellation charges.

Signature verified by the officer.

Duplicate PO Checks the record that payment has never been made.

Gets application for issuing of duplicate PO.

Recovers charges as per schedule.

Issues duplicate PO by writing “ink red” pen “Duplicate PO”.

Issuance Procedure to an Account Holder Applicant fills an application form, which is general credit voucher and tells the name

of person in whom favour it is to be drawn.

Account Holder draws a cheque (it can be in cash as well) of the amount of which Payment Order is to be issued and the amount of commission to be paid by him, which is Rs.50 for Account Holder.

A general credit voucher is filled by Bank for commission charges and Account Number is debited (in case of cash, cash is debited).

Issuance to a Non-Account Holder Applicant fills an application form, which is general credit voucher and tells the name

of person in whom favour it is to be drawn.

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Non-Account Holder deposits the amount of Payment Order, to be issued on cash counter along with the amount of commission to be paid by him, which is Rs.100 for Non-Account Holder.

A general credit voucher is filled by Bank for commission charges and Account Number is debited (in case of cash, cash is debited).

MAIL TRANSFER

The same application form is used for draft and mail transfers generally in NBP.The mail transfer is not delivered to purchaser but instead the issuing office to beneficiary’s branch on its own risk and responsibility sends it. This type of remittance facility is provided only when the beneficiary happens to be customer of the bank.

The amount is directly credited to the beneficiary’s account and as such loss of mail transfer has no concern with the applicant. Also the credit balance of customer is transferred from one branch to another branch with the help of this instrument in case the Customer so desire.

The applicant desiring to remit the funds by way of mail transfer can either deposit cash or he may ask the bank to debit his account with the cost of mail transfer including bank charges. An exchange memo is issued to the applicant in case he desires to have some sort of receipt from the bank for his office record. The participants of mail transfer are recorded in mail transfer register just like drafts while at the paying branch instrument is treated as branch voucher for credit into beneficiary’s account.

If the customer is not he account holder of this bank, then firstly he has to deposit the money and then rest of the procedure will be adopted to transfer his money. Secret test apply on MT. If the amount is less than 5000 rs then test will not apply.

It is the quick and safe mode of transfer of funds.

Application form submission is same as DD.

In MT funds are transfer through system within seconds if 2nd branch is online.

Funds transfer only same branch of the banks.

It is necessary that the customer must have the Branch Code of the host branch,

account number of a drawer, name of place, etc.

Inter-Branch Clearing Advice is involved.

DEMAND DRAFT

A method used by individuals to make transfer payments from one bank account to another. Demand drafts are marketed as a relatively secure method for cashing checks. It is made for both account holders and non account holders. Secret test apply on DD. If the amount is less than 5000/- Rs. then test will not apply.

Types Junior draft

Senior draft

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Junior Draft

For 1 to 1000/- Rs. junior draft is made.

Senior Draft

For 1000 to 10 million Rs. senior draft is made.

Particulars of DD Date

Name of the office on which it is drawn

Name of beneficiary

Amount in words and figures

Bank exchange rates

Signature and address of the applicant

Issuance of Demand Draft The customer on standard DD application form makes request.

All information such as name of beneficiary, place where the DD is drawn, amount mode of payment, cash/cheque/debit authority, signature with name and address is filled.

The issuer checks the information.

Commission as per schedule of charges is charged.

Federal excise duty is charged.

After the customer has made payment by cash/cheque, get the voucher from cash department.

The DD of required amount is prepared.

The DD in NBP is manually prepared.

Entry of DD

Entry is made in DD issued register as well as on the system on which following entry is passed.

Dr: Cash/Customer’s A/C

Cr: DD issued

Cr: DD issuance charges

Drawing branch of bank will give credit to the drawee branch on same date the draft is issued; through their account for settling inter branch transactions.NBP does not pay before the receipt of relative advice.

On the receipt of relative advice the drawee branch will credit the amount into their draft payable account and each time draft is paid, this account will be debited with the amount of draft paid. In case the draft receipt is not received the draft will be paid “ex-advice” duly

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entered in the ex-advice register and entry in said register will be marked off on receipt of relative advice.

Cancellation of DD If any customer wants to cancel DD, bank obtains application in writing along with

original DD.

Verifies the signature of applicant. This signature should tally with the signature of DD application form.

Checks the DD account into system of payment made or not.

Marks cancellation in DD issued register.

Recovers cancellation charges.

Payment is made from Suspense Account DD cancelled after recovery of cancellation cheque is per schedule charges.

Inform the drawee branch regarding cancellation and ask for Inter-Branch Credit Advice (IBCA).

On the receipt of IBCA adjustment is made.

Issuance of Duplicate DDIn case draft is lost or destroyed by mistake, its duplicate can be issued at the request of purchaser after obtaining indemnity bond on stamped paper of appropriate value. This is done to cover the risk of double payment by mistake.

Application form received from purchaser and verifies the signature.

Informs the drawee branch of the loss of DD and advise them to mark caution against payment if presented.

After necessary checking, the drawee branch will inform the branch about the status of DD whether it has been paid or still outstanding.

Writes on the face of duplicate DD in red ink Duplicate in lien of original DD No--- dated ---reported lost.

The signing officer must check all the particulars before signing.

TELEGRAPHIC TRANSFER

It is the message, which is sent from one branch to another on the order of payer to payee through wire. It is one of the quickest means to transfer fund through the use of Telex/fax/internet or cable. Secret test apply on TT. If the amount is less than 5000 rs then test will not apply.

It is quickest way of transfer funds from one branch to another of the same bank through telephone, fax/telex.

Procedure of application and vouchering is same as a DD.

Apply test on the TT message and appropriate codes and instructions such as advice & credit or advice & debit.

It is mostly cleared through main branch of the same area.

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Recovers commission, and other charges as per applicable rate.

The entries at issuing office are recorded in telegraphic transfer issued issued register while at the other end it is entered in the tt payable register.

Issuance and Payment of Telegraphic Transfer Outgoing

Application form is filled by the client in whom the name and account number of the beneficiary, which is to be credited and name of customer, is required. For telegraphic transfer, the payment can be made in case or by cheque or by debiting the customer’s account if he is the account holder.

The amount of Telegraphic Transfer should be written on the form. The amount is transferred to beneficiary’s account in the other bank. An advice is given to the customer but application is filled in the record of the bank.

Issuance and Payment of Telegraphic Transfer Incoming

When a TT is received then an entry is passed in TT incoming register after verifying the test. When a person comes and wants to encash his TT, bank checks the statements of that person. If the bank finds any account credited to the person’s account against TT, bank prepares a voucher for this payment against that TT. The customer then presents that certificate to the cash counter and collects money.

Remittance charges

Exchange on DD/MT/TT

From 1 to Rs.100,000/- 0.10% minimumRs.50/-

From Rs.100,000 to 500000 0.05% minimumRs.100/-

From 500000 to 100000000.04 % minimumRs.400/-

Issuance of Duplicate Draft

For A/C Holder Rs. 200/-

For Non-A/C Holder Rs. 250/-

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FED on DD,MT, PO 16% of commission

Postage charges on MT & DD only

Rs. 75/-

Pay order

For A/C Holder Rs. 50/- (flat)

For Non-A/C Holder Rs. 100/- (flat)

Issuance of Duplicate PO

For A/C Holder Rs. 100/- (flat)

For Non-A/C Holder Rs. 150/- (flat)

ADVANCES DEPARTMENT

Advances department is one of the most sensitive and important departments of the bank. The major portion of the profit is earned through this department. The Credit Management Division of Head Office directly controls all the advances. As we known bank is a profit seeking institution. It attracts surplus balances from the customers at low rate of interest and makes advances at a higher rate of interest to the individuals and business firms. Credit extensions are the most important activity of all financial institutions, because it is the main source of earning. However, at the same time, it is a very risky task and the risk cannot be completely eliminated but could be minimized largely with certain techniques.

PRINCIPLES OF LENDING

i. CharacterIt is based on the borrower willingness to repay the obligation. The loan officer sees the family background mode of living, business nature, habits, moral reputation and etc. before giving the loan.

ii. CapacityThe ability of borrower to repay the loan when due. The borrower ability to repay the loan is assessed by the office so that he will be able to repay the loan in future.

iii. Capital

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The officer assesses the capital of the borrower. If assets held by the borrower are liquid, they can be easily convertible in cash; but if non liquid is used then it is risky to given loan.

iv. CollateralIt is collateral security. It may consists of stocks bonds , bill of exchange, bills of lading, etc. the bank has protect himself from any discrepancy in the future. They increase the ability of the borrower to obtain the funds from the bank.

v. ConditionThe economic condition of the borrower is determined. The economic conditions of the borrower in and outside the country effects the repayment of loan. If condition is favorable then loan is given otherwise vice versa.

TYPES OF ADVANCES

i. Demand FinanceOne time disbursement of the whole amount sanctioned, as the limit for the credit allows. Any person, individual, group, company, firm and all others can achieve this Mode of financing. The mark-up or interest is calculated on the total amount disbursed and requires to be paid before the date of final adjustment. Regarding the amount, limit and period, it depends on the nature of the case in review.

ii. Cash FinanceIn this mode of financing the borrower is allowed to make withdrawals of funds as he requires, but the total amount outstanding cannot exceed the limit sanctioned. The mark-up/interest is calculated on the amount outstanding on his account.

The calculation of mark-up/interest is based on the number of days a specific amount is withdrawn. This finance if normally borrowed by small traders or individuals for their petty matters involving cash transactions up to rupees three hundred thousand maximum.

iii. Running FinanceTo assist a large-scale business operator to carry on his day to day requirements of liquid funds, this account is opened is made operation in his favor. Running finance is provided where the amount goes beyond rupees three hundred thousand. The mark-up/interest is calculated the same way as in case of cash finance. Security against running finance is that which is easily convertible in to cash and bank kept 25% margins with it.

iv. LoansWhen a customer borrows a fixed amount from a banker repayable either in periodic installments or in lump sum at a fixed future time, it is called a "loan". When bankers allow loan to their customers against collateral securities they are called secured loan and when no collateral; security is taken it is called "clean loans"

Types Of Loans

The credit department of NBP has providing the following types of loans

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a. Short term loans

b. Long term loans

c. Working capital loan

d. Syndicate (project) loan

e. Monitoring

CRITERIA CHECKED FOR LOANS

Major areas requiring focused attention of the analyst are:

Financial ConditionWhich is reflected in the trends of:

Net sales

Gross sales

Operating profits

Net profits (at least for the last 3 years)

Structural LiquidityIt refers to the extent of liquidity usually available in the business, or which is the routine requirement of the borrower based on the nature of his periodically maturing liabilities.

Industry/Business Of OperationThe banker has to check that in which industry or segment of market the loan is being given this is important because if there were a recession in that industry for decades then it would not be feasible to invest in such a business. Certain traditionally stable industries are in Pakistan in which NBP feels satisfied while investing. For example if they feel satisfied by investing in ICI.

Debt Equity Management

Excessive reliance on debt, rather than plough back of profits or injection of fresh equity, to

maintain a healthy combination of debt and equity is thought with danger because ultimately the debt servicing requirements place a heavy burden on its liquidity thereby its survival.

Asesst Management Asset management involves the analysis of how productively the assets of the company are being used. Sales and profitability can be measured with this.

Borrower’s Credit WorthinessIn order to get a complete picture of the borrower’s credit worthiness, inquiries will have to be made about:

His business.

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Trade experience.

Assets and liabilities.

His account with bank or with other banks.

His financial statements and income tax returns.

An interview with him will be necessary to elucidate or supplement the information that may have been collected.

Management

Before giving loan NBP also checks whether the management have the depth, skill and experience. If the management is aggressive and adoptive to the new changes then it is most likely that the banker may receive the loan back on due date

SecuritiesIn case the borrower is not in a position to meet his obligations, there must be something else to call back upon. So bankers take securities to have a resource to them to guard liquidity, that is, security is an insurance against calamities. In case of cash finance the customer have to give the same amount of money to the NBP as a security for which it takes loan.

The bank provides the following securities to the customers.

Mortgage

Transfer of interest in movable property for securing the payment of money lend on existing or future liability. The bank provides the following two types of mortgage.

Registered mortgage

Equitable mortgage

Registered mortgage

Registered mortgage is provided on the residential property, commercial industrial property, raw plot, etc. A party can get registered mortgage if they provide the following documents to the bank.

Title deed

Non encumbrance (NEC)

pit form (in case a constructed hose)

Valuation certificate

Affidavit

Mortgage deed

Personnel guarantee of mortgagor

Power of attorney

Legal opinion.

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Banks examine all these reports, and if they are correct then issue the mortgage to the party. The bank examines these reports to see that the property they want to mortgage is registered and is not already pledged. The bank also calculates the value of the property and the legal opinion of the customer in case of non-payment.

Equitable mortgage

Equitable mortgage is provided on the residential property, commercial industrial property, raw plot, etc.

Title deed

Non encumbrance certificate (nec)

Pti form (in case a constructed house)

Valuation certificate

Affidavit

Memorandum of deposit of title deed

Personal guarantee of mortgagor

Power of attorney

Legal opinion

In this mortgage a charge form bound the customer for any legal action in case of non-payment. In this type of mortgage hypothecation of stocks involves.

Pledge

A pledge is an “a class security given to customers for stocks ware house, customs, and etc. it is defined as actual delivery of movable property to lender as security for a loan. When the customer makes the payment of the loan in full he can back his mortgage property from the bank i.e. when full payment is made the stock is released.

PROCEDURE OF SANCTION OF LOAN

Any individual or company, who wants loan from NBP, first of all has to undergo the filling of a prescribed form, which provides the following information to the banker.

Purpose of loan

Details of all firms or companies associated with business

Name of proprietor/ partner/directors

Accurate and up-to-date balance sheet and profit and loss statement of last two years of business

Market report of the borrower repute

Report from the bank if borrower has maintain his account with the bank

CIB report

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Full details of existing limit and actual liability against the business

Particular about the foreign exchange deposits and bills given by the borrower to the bank

Memorandum and article of association in case of limited company

Audited report of balance sheet and income statement of last two years

After checking all the securities, customer verification the manager done the following tasks

1. Preparation of credit proposal

2. Prepare the about the customer

3. Sanction of loan

Preparation of credit proposalAfter formal application for the credit the party submits approval. For this purpose borrower can use coarse paper or the form provided by the bank. Along with the application borrower also submits the documents required by the bank. The bank manager evaluates the documents provided by the borrower. He gets the party’s credibility report confidentially from the other commercial banks. He checks the balance sheet and income against the assets in the company. He also measures the percentage of owner’s equity. Then he doses the ratios analysis of the company. If the party is involved in the export and import business then the data of the last three years of this business is considered. The manager of the bank also examine the project violability, the securities provided by the debtor to the bank are evaluated by measuring their worth. In the case of pledge is assessed by the manager while in case of new party manger checks from where the party is financing for their business

Prepare the Proposal about the customerAfter preparing the proposal manger prepare the report about the customer. Report contains the following information

Name of the company

Date of establishment

Address

Nature of business

Branch office

Worth of business

Date

Banker’s opinion

Head cashier opinion

Branch manger opinion

In case of partnership business following information are included in the report

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Partner, their share in capital, profit and loss

Deed of partnership

Partnership letter

Turn over

Net profit

Personal property of partners

Bank balance of partners

Advance payment of suppliers

Particular of machinery installed in the factory through financing

Incase of corporation/limited companies the following information are included

Incorporation and commencement of company

Sales offices

Capital information

Directors and their contribution to capital

Balance sheet with explanation and evaluation

Net worth of the company

Sanction of Loan

If the limit of the loan lies within the power of manger then he sanction the loan otherwise manger with the covering letter along with all necessary documents sends it to the concerned sanctioning authority.

ACCOUNTS DEPARTMENTThe main function of account department of NBP is to maintain general ledger accounts and after the business hours the function of the account officer is to close books. There are many other important functions performed by accounts department of NBP so broadly they can be categorized in three heads

Routing of expenses vouchers

Preparation of daily activity reports

Preparation of weekly and monthly statements

Preparation of statements for tax purpose

ROUTING of EXPENSESVouchers of all expenses and material purchases are routed out through this department. As far as the expenses are concerned, they include the

Heads of salaries paid to confirmed employees of bank

Wages paid to employees that are on contractual basis

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Rent of the building

Lease installment

Insurance premium paid to insurance company for the insurance of vehicles and cash in safe and counter.

Utility bill, which consists of courier, electricity, water and gas bills

Medical expenses (reimbursed)

Voucher SystemVoucher is written authorization sued in approving a transaction for recording and payment. Voucher is a system, which is generally designed to provide strong internal control over the transaction, which takes place during the business hours. It is prepared whenever

A transaction takes place in any department of the bank.

One debit and one credit voucher is prepared

At the end of the day these vouchers are collected and recorded,

In bank two vouchers are used

i. Debit Voucher

ii. Credit Voucher

Debit Voucher

Different types of debit vouchers are used by the bank as an evidence of the transaction. For identification they are differentiated by using different colors.

Debit vouchers are used in three cases:

Whenever any expense is incurred

For the preparation of two negotiable instruments i.e; MT, DD.

When Account holder transfer money in his account then bank deduct charges on intercity and SC clearing. The account of the customer is debited with the amount deducted for services and debit voucher is prepared.

Accounts department used debit voucher mainly for expenses while the other two purposes of debit voucher is used by the remittance department. The format of the debit voucher includes:

Name of the branch

Date

Branch No.

Account No.

Transaction code

Amount and other details (Narration)

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Credit Vouchers

Different types of credit vouchers having different colors and format are used by the bank. There are three types transaction in which credit vouchers are used.

When a depositor deposits any amount in his account because it is the liability of the bank therefore credit voucher is prepared.

Any income received by the bank e.g . bank draft.

For the preparation of PO

Salary StructureSalary included

i. Bonuses

These bonuses are credited after every six months i.e. June and December . These are first and second profit bonuses and are equal to one month’s basic salary.

ii. Allowances

Allowances included house allowance ,transport allowance and medial allowance.

iii. Provident fund

Provident fund is provided to each employee on his retirement, contribution by employer and employee is 8.3%.

DAILY ACTIVITIES REPORT

The main function of this department is to check daily transactions whether cash, transfer of payments, billing, and clearing of all the departments. It includes the details of the following:

Loan transactions.

general ledger transactions

Foreign currency related transactions.

Fixed deposits transactions.

Following procedure is followed in checking daily activities carried out in different departments of the branch.

All the vouchers, advices both manual as well as computerized obtained for posting in the system of each department.

All the vouchers and advices are further sorted in ascending and descending order for the sake of convenience in checking and tally information.

It is checked whether or not the account number, instrument number, document number and amount appearing in words and figures are agreed with the information appearing in the computerized record.

In case of changing or discrepancy informed to the concerned department.

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All the credit, debit and billing voucher bunched separately.

The name of the branch, date of vouchering, title and number of vouchers is written on voucher must be cover authorized signature.

All the above vouchers assist in case of any enquiry and audit.

PREPARATION OF STATEMENTS

Second major function of accounts department is the preparation of various statements. These statements are:

Weekly statements:

These weekly statements are sent first to NBP head office Karachi. These statements are generated on weekly basis for the purpose of sending it to Head Office. These also include:

Statement of affair

Deposit and advances position of the bank

Monthly statements:

These monthly statements are sent first to NBP head office Karachi and then these statements are sent to head office in consolidated form. All vouchers and statements signed and approved by manager accounts or who has authority to sign on behalf of the bank and whose signature appears in one of the bank’s book of specimen signature of a person who has authority to sign internal vouchers and record extents of its authority will be made by the counter manager. All vouchers prepared by different relative departments on computer.

These statements are prepared on monthly basis and also sent to Head Office (Qatar). These include:

Provisional statement of income and expenses. This statement adjusted for accruals and pre-payments.

Monthly Balance Sheet and Income Statement

Comparative Statement

In third and last step the following functions of accounts department of NBP are described as follows:

Approval of daily expenses voucher

SBP balance

Tax returns

Budgeting

Forward cover fee

Debit balance calculation.

Pay order /telegraphic commission transfer

Deposit entry

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Depreciation

Result/budget

Head office report

Trail balance /fax position

Commitment return

Source and uses

Activity report

Monthly assets and liability

Liquidity 1,2,3,4,5, years

Excise duty balancing

Customers internal account statements

Computer complete back up

Quaterly statement size wise

FCY interest reporting

FCY interest checking

Services charges

A/c to be dormant

Letters to customer

Classification of deposits

Lists of deposits

A/c opening and closing

Staff loans

A/c blocked and unblocked

Monthly resident and non resident

Zakat calculation

TAX PURPOSE STATEMENTThe department also prepares two statements for the purpose of paying tax on monthly and annual basis. These statements are generated for the purpose of submitting to Central Board of Revenue. These are:

Statement of deduction of income chargeable under the head salary under Section 53 (Tax deducted at source)

Withholding Tax from the payments made to vendors, suppliers and other parties providing various services. The rate of withholding tax is as follows:

Suppliers------------------------ 3.5%

For other parties------------- 5%

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Data EntryThe next task after receiving the data is to enter that data in to a computer. The floppy disk is directly inserted in the computer. The program in used is based on “COBOL” language. This program is designed in away that it demand “Hash Value” value before opening the floppy for further action this value serve the purpose of password or pin code send by the branch on entering that value the data enter in to the computer. This computer is attached with the terminal of central computer. The operator of that terminal takes the data from the computer and converted it in to a text file through that terminal the data finally goes to the central computer.

ACCOUNTING PROCEDURE IN NBP:

1. Various departments use debit and credit vouchers for regarding the transactions.

2. Accounting department receives the departmental journal from the departments together with all vouchers.

3. Verify correction of total of all into departmental entries in departmental journal.

4. Sort vouchers into general ledger a/c order debit separately from debit for each account.

5. From departmental journals add all debits and all credits for each general ledger account and write total for each accounting relative account and extend new balances.

6. Prove debit and credit totals to department journal total. Write total obtained from machines list for each contingent accident in general ledger and up data balances.

7. Date and sign general ledger and obtain signature of an officer .

8. Place general ledger includes leaf binder in chronological order.

BILLING & GOVERNMENT RECEIPT/ PAYMENT DEPARTMENT

In this department all types of Government receipts i.e. Revenues, Taxes, Agriculture Tax, Government Fees, EOBI Funds and Utility Bills are deposited. This way NBP is serving great job of revenue collection and charges commission for providing services. This department is performing following functions

Payment of Provident Fund

Payment of Benevolent Fund

Payment of pension

Collection of utility bills

Collection of property taxes and Challans

Collection of dues of education institution

Payment of salaries

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Payment of zakat

The investment by the NBP in the provident fund for the benefit of their employees in 2008 is Rs. 8507300/- and in pension schemes reached to Rs. 17738992/-

PAYMENT OF PROVIDENT FUNDProvident fund are maintained by many organizations for the benefit of their employees. There are three types of provident fund granted by the organizations.

Government provident fund: fund maintained by government institutions

Recognized provident fund: fund maintained by private organizations fulfils the conditions maintained by law.

Unrecognized Provident Fund: fund maintained by private organization which has not been granted recognition by law

BENEOVALENT FUNDThe Funds are utilized for the relief of Government servants and their families by giving financial assistance to the families of deceased Government servants; to Government servants invalided out of service.

COLLECTION OF UTILITY BILLSNBP as an agent of the SBP collects bills from the general public and charge commission for the services rendered. The commission on each type of bill is Rs. 8/- per bill. The branches collect the utility bills and the proceeds are then send to head office through MT.

PAYMENT OF PENSION Pension is the Post-retirement benefits that an employee might receive from some employers. It is a payment, not wages, made regularly to a person who has fulfilled certain conditions of service, reached a certain age. The date up to which pension is payable may vary depending upon the employee services. It can be payable for Life, Death , Remarriage

Types of Pensioni. Employment based Pension

ii. State Pension

iii. Employees Old Age Benefits

Employment-based pensions

A retirement plan is an arrangement to provide people with an income during retirement when they are no longer earning a steady income from employment. Often retirement plans require both the employer and employee to contribute money to a fund during their employment in order to receive defined benefits upon retirement.

The GOP has been introduced two types of pension are given to the employees on retirement on the basis of the services which they have rendered.

Retirement Pension: refers to pension granted upon 25 year of services

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http://www.businessdictionary.com/definition/employer.html

http://www.businessdictionary.com/definition/receive.html

http://www.investorwords.com/1696/employee.html

http://www.investorwords.com/461/benefit.html


Superannuation Pension: refers to pension granted upon 30 years of services

State pensions

Many countries have created funds for their citizens and residents to provide income when they retire. GOP has been introduced pension for their employees who are working in the State owned Institutions; e.g WAPDA, WASA, PIA etc

Provincial Pension : granted to the employees who work under the government of Punjab.

Central Pension: granted to the employees who are employed under the federal government. Recently GOP increased the pension of central employees by giving them an arial of 20% and 15%:

20% increase: For employees who have retired before 1999

15% increase: For employees who have retired after 1999

Defensive Pension: It is given to the employees who work in forces e.g; PIA employees, Army, Navy, Police

Railway Pension: It is given to the employees who work in railway under the three head:

LHR: Lahore Railway Head

WS: Work Shop Head

RHQ: Railway Head QuarterEmployees Old Age Benifit

Non government employees having 5 or more than 5 employees grant EOBI funds to their employees. The contribution towards the fund by the employee is 5% of the basic pay scale of employee and by the employer is 1% of the basic pay scale.

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In this section products offered by NBP are discussed:

Premium Aamadni SchemePremium Saver Scheme Accounts DepartmentPresident Karobar SchemeSaiban SchemeAdvance Salary SchemeCash Card SchemeCash n Gold SchemeKisan Dost SchemeKisan Taqat SchemePak Remit


COMMERCIAL & RETAIL BANKING

National Bank of Pakistan serving following product lines:

Premium Aamdani Scheme Unprecedented Safety - Unprecedented ReturnMonthly Income Scheme

A monthly income scheme introduced by National Bank of Pakistan for investors as well as for general public. Incentives are available for investors providing finance facility against these certificates and also allowed to customers to convert existing deposits into National Bank Premium Aamdani Certificates.

Earn up to 11% p.a.

Minimum deposit of Rs. 20,000/-

Maximum deposit of Rs. 5,000,000/-

Investment period is 5 years

Free Demand Draft, Pay Order and Cheque Book

Convenience of NBP online Aasan Banking (for online banking customers)

Free NBP Cash Card (ATM+Debit)

Running finance facility up to 90%

Profits paid on monthly basis

Period Profit Rates

1st year 7.50%

2nd year 8.50%

3rd year 9.50%4th year 10.50%5th year 11%

Premium Saver Scheme your's saving reward

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(PLS Saving Account)

• Earn up to 7.25% p.a.

• Minimum saving balance of Rs. 20,001/- & a maximum balance of Rs. 300,000/-*

• Free NBP Cash Card (ATM + Debit)

• Convenience of NBP Online Aasan Banking (for online banking customers)

• Two debit withdrawals allowed in a month & no limit on number of deposit transactions

• Profit calculated on monthly and paid on half yearly basis

President's Karobar Scheme Mera Apna Karobar

National Bank of Pakistan is providing financing under President Karobar Scheme with the cooperation of government of Pakistan. The purpose of this scheme is to reduce unemployment from the country. Main features are as under

Minimum down payment, 10% of asset price (5% for PCO & Telecaster)

Tenure of loans 1 to 5 years (for PCO 2 years)

Grace period 3 months

Maximum loan amount Rs. 200,000/-

Age 18-45 years

Mark-up (variable) 1 year KIBOR + 2.00% p.a.

The customer will pay markup @ 6% p.a., rest will be borne by GOP*

Life & disability insurance paid by GOP

NBP’S loan available for:

Utility Store,

Transport

PCO/Tele-centers

Procedure to Apply

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Customer to visit any NBP branch to obtain loan application form and scheme details. Application form could also be downloaded from the NBP web site. Photo copy of the form will also be accepted. Each form will cost Rs. 5. In case of photocopy or down-loaded form, form fees will be charged at the time of application submission

Branch to provide details of the scheme along with the required documents to be submitted with the application form

Customer to submit the application form along with all the required documents as well as the verification and the processing fees.

The application form and all the relevant papers of the customer will be checked by the Branch staff and if found complete, application processing will commence

If the case is approved then the customer will be informed accordingly and will be advised to deposit the Down payment and fulfill all the other product specific formalities

Upon fulfillment of all the details and approval of the loan by the competent authority, Purchase Order in favor of vendor will be issued and a copy of the same will be given to the customer

Delivery of the financed asset will be made directly to the customer by the NBP selected vender

Saibaan Scheme Open the Door to Your Dream Home(Home Financing)

National Bank of Pakistan lending for construction of home to general public as well as employees of government and non-government institutions. Main features of this scheme are as under.

Finance is available for:

Home Purchase

Home Construction

Home Renovation

Purchase of Land + Construction

Period of repayment ranges between 30-20 years.

Loan available up to a maximum of Rs. 15-20 million.

NBP provide markup choices to its consumer i.e. Variable Discount Rate, Fixed Rate.

Minimum approval and disbursement timing.

Limited to areas where there are no documentations, fee, resale and foreclosure related issues, so to protect the bank’s interest.

Mark Up RatesVariable Rate Option: SBP Discount Rate with (+2%) with12 months re-pricing

Processing Fee

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Government Employees: Rs. 500/- irrespective of financing amount. For Others :

Financing below Rs. 1 Million Rs. 1000

Financing between Rs. 1 to 4 Million Rs. 3000

Financing above Rs. 4 Million Rs. 6000

Eligibility Balance Transfer Facility (BTF)

Must be Pakistani Resident (National)

Aged between 21 and 65 years at the time of application/disbursement of loan

Salaried Person, Self-employed professionals and businessmen

Property located in NBP approved localities.

Service duration: Two years for salaried class Three years for self-employed/business class.

Advance Salary Scheme Personal LoanTake up to 20 times of Your Take Home Salary

NBP Advance Salary , the leading personal loan product of the country, is maintaining its inimitability ever since it was launched. This was only possible due to its swift growth and remarkable loan disbursement of over 138 billion.

Employees can avail up to 20 net take home salaries with easy repayment installments. It's hassle free acquisition with no prior formalities and easy availability in a short turn round time are attributed as the most distinguishing features of the product. The product is offered countrywide. It's salient features are;

Easy installments of 1 to 60 months at your choice

Take upto 20 advance salaries

Quick processing and fastest disbursement

The product is for permanent employees of Government, Semi Government and Autonomous bodies receiving salaries through NBP accounts

EligibilityPermanent Employees of Govt., Semi-Govt., Autonomous, Semi Autonomous, Local & other bodies who are maintaining their Salary A/Cs at NBP.

Repayment Direct deduction from Salary A/C

Maximum Loan Amount Rs. 490,000/-

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Security

Employer will provide undertaking that borrower’s Salary and end of service benefits will route through his/her Salary A/C maintained at NBP during the tenure of the loan and his/her end of service benefits are at least equal to the amount of Advance Salary required.

Hypothecation of Consumer durables owned by the borrower.

Three (3) Undated Cheques

Max. Repayment Period 5 years (60 months)

Advance in terms of # of net take home salaries Up to 20 net take home salaries

Markup Rate SBP Discount Rate + 5%

Processing Fee 1% of Loan Amount

Verification Charges Rs 500/-

Life Insurance No Insurance of any kind.

Documentation Charges at actual

Contact Your Salary disbursing NBP Branch.

Remaining Service AgeAt the time of approval and disbursement the applicant’s remaining service age should be 6 months after maturity of the loan

Debt Burden 50%

Minimum net take home salary no minimum take home requirement

Cash Card Scheme one card does it allATM + Debit Card

NBP Cash Card is a 24-hour direct access ATM/ Debit card to bank account, which lets pay directly from the account as an alternative payment method to cash. The transaction is authorized and processed by entering PIN. The NBP Cash Card holders are able to transact at any of the 4000 + Merchants where Orix logo is displayed and can withdraw cash from NBP, 1-Link & M-NET ATM’s across the count.

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Use it as an ATM in any of the ATM’s in Pakistan

Use it as Debit Card in any of the outlets with ORIX POS machine

Cash withdrawal up to Rs. 20,000/- per day

Account Balance Enquiry

Mini Statement (Only at NBP ATM)

PIN Change facility (Only at NBP ATM)

Advantages Customers don’t need to carry a lot of cash with you every time you go out.

Secure and Safe transaction.

Account Information on tips (like: Mini Statement, Balance Inquiry, Utility Bill Payment etc.)

Enable To Withdraw Cash From 1-Link ATMs / MNET ATMs.

Enable to make purchases round 4000 POS (Merchants) Countrywide including 2500+ POS in Karachi.

No Card Issuance Fee for first 12 Months

Investor Advantage Scheme easier financing ,profitable tradingFinancing Facility for Stock / Retail Investors

Comfortable and secure environment for trading

NBP financing at very easy terms requiring minimum documentation

Minimum turn around time

No security requirement from the customer except for the customer's equity

Customer's equity freely available for investment.

Equity acceptable in cash or approved share.

Eligibility Pakisani National with vaid computerized national ID Card

Over 21 years of age

An account with NBP designated Branch

Equity in the form of cash or NBP approved shares

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No default with any financial institution

Application Procedure Obtain facilty application form the NBP Marginal Desk at designated branches

Fill in the application form and submit it to the branch

On application approval, deposit equity as cash in the margin financing account at the bank. Alternatively NBP approved shares can also be deposited in the NBP CDC Account (CDC A/c No. 2345)

Start trading through comfortable & friendly trading centers establishment for you (In collaboratino with Taurus Security Limited a subsidiary of NBP)

Trading limit available for the amount of equity + bank financing.

Cash n Gold Scheme encash and meet your needsReady Cash Against Gold

With NBP's Cash n Gold, provide facility for ready cash against idle gold jewelry with no minimum limit and provide extra benifit. The main features are:

Facility of Rs. 10, 000/-against each 10 gms of net weight of Gold Ornaments

No maximum limit of cash

Repayment after one year

Roll over facility

No penalty for each repayment

Rate of mark-up 13% p.a.

Weight and quality of gold to be determined by NBP's appointed schroffs

Kisan Dost Scheme Agriculture Made EasyAgriculture Farming Program

National Bank of Pakistan is lending in agricultural field. National Bank of Pakistan is lending farmers for development of agriculture sector of the country under certain terms and conditions.

NBP provide loan to farmers for production, development purposes, for purchase of tractors, for installation of tube wells, for purchase of agricultural instruments, micro loan, for

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construction of godwon, for construction of fish pond, for development of livestock and farming, for mil processing, for cold storage, bio-gas plants.

interest @ 14.5 percent per annum

Quick & easy processing

Delivery at the farmer’s doorstep

Technical guidance to farmers

Wide range of financing schemes for farmers

Finance facility up to Rs. 500,000/- for landless farmers against personal guarantee

Financing available against pass book, residential/commercial property, gold ornaments and paper security

Loan facility on revolving basis for three years (renewable on yearly basis without documentation and approval)

Kisan Taqat Scheme promise of prosperityDairy Farm Scheme

National Bank of Pakistan is providing loans for the dairy farms and for the development of the livestock and dairy farms.

NBP facilitates with livestock experts

Less documentation and easy to repay

Available at the next door step

Scheme is available in more than 50 branches of NBP

PakRemit SchemeNBP's Internet Based Home Remittence Service

Product Information

Pakremit is an internet based Home Remittance Service. This service is available to U.S. residents for sending money to their family and friends in Pakistan. One must have a valid US Dollar account with a U.S. bank or a US Dollar credit or debit card in order to remit funds through this channel.

Remitters in USA can log on to our user friendly website, www.pakremit.com and easily remit funds to Pakistan from the comfort of their homes, in a matter of minutes. The service is fully secure with advance encryption application and is available for use 24 hours a day, 7

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days a week. Fees and exchange rate have been set at competitive levels and the remitters have the ability to track delivery of funds as well.

Process:

Remitters log on to www.pakremit.com and after completing the registration process, are able to remit funds. The whole process takes a few minutes.

Funds in Pak Rupees can be sent to beneficiaries, having an account with any bank in Pakistan, including NBP. While funds are credited directly to beneficiaries maintaining accounts with NBP, a pay order or demand draft is couriered to other banks for their customers. Pay order or demand draft can also be couriered directly to the beneficiary’s office or home, if requested by the remitter.

Funds in US Dollars can be sent only to a Beneficiary maintaining a US Dollar account with one of NBP’s Foreign Exchange Branches. Click here for details of NBP Foreign Exchange Branches.

USPs ( Unique Selling Propositions) Convenient and Fast

Reliable and Secure

Available 24 x 7

NBP Protection Shield Scheme Life is PreciousPersonal Accident Insurance

Insurance Coverage- In case of Accidental Death (Including death due to Riots, Strikes, Civil commotion, Acts of Terrorism and Natural Calamities like Flood, Earth Quake, Cyclones etc) provided that the insured is not directly involved in these activities

Coverage of Rs. 200,000/- for Rs. 20/- per month

Accident means unintentional, unfortunate or a harmful event by chance or apparent cause.

Accidental Death means death due to accidental injuries, but not illness.

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Insured Person means a National Bank of Pakistan PLS account holder, aged between 18 years and above, and whose premium is deducted & details are reported to the selected insurance company by NBP.

Policy means Group Personal Accident Policy dated 26/09/05 executed between NBP and Insurer.

Principal Sum means the amount stated in the Policy’s Schedule of Benefits as respects each Insured Person.

Features No documentation

No medical required

Premium Auto Debit facility & choice of deactivation

Coverage includes death due to:

Natural Calamities e.g. Earthquake, Flood, Cyclone etc.

Accident

Riots

Civil Commotion

Strikes

Acts of Terrorism

Eligibility NBP PLS account holders

18 years and above

NBP Student Loan SchemePursuant to the announcement made by the Federal Finance Minister in his 2001-2002 budget speech, a STUDENTS LOAN SCHEME (SLS) for Education was launched by the Government of Pakistan in collaboration with major commercial banks of Pakistan (NBP, HBL, UBL, MCB and ABL). Under the Scheme, financial assistance is provided by way of Interest Free Loans to the meritorious students who have financial constraints for pursuing their studies in Scientific, Technical and Professional education within Pakistan.

The Scheme is being administered by a high powered committee comprising Deputy Governor, State Bank of Pakistan, Presidents of the commercial banks and representative of Ministry of Finance, Government of Pakistan.

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EligibilityUnder the scheme the students are eligible to apply for loans provided: He/She has obtained admission on merit through normal course/procedure in the approved Universities/Colleges of the public sector mentioned hereunder. He/She falls at the time of admission within the age bracket of:-

For Graduation Not exceeding 21 YearsFor Post-Graduation Not exceeding 31 YearsFor Ph.D Not exceeding 36 Years

He/She has secured 70% marks in the last public examination. He/She is unable to pursue studies due to financial constraints.

Repayment

The maximum period of repayment of loan is 10-Years from the date of disbursement of first installment. The borrower shall repay the loan in monthly installment after six months from the date of first employment or one year from the date of completion of studies, which ever is earlier.

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In this section topics are:Horizontal AnalysisVertical AnalysisSWOT Analysis

Strength WeaknessesOpportunityThreats


FINANCIAL ANALYSISFINANCIAL ANALYSISThe financial statement of any organization shows the results of its operation and its position in business. It is a process which involves reclassification and summarization of information through the establishment of ratios and trends. The overall objective of financial statement analysis is the examination of a firm’s financial position.

Horizontal analysisThrough this analysis we can check that what are changes with in years in the items of balance sheet and profit and loss account. Last year become base for next year. And change can be easily analyzed.

Vertical analysis In vertical analysis of balance sheet the percentage of each item of statement is calculated to total and then the change in the percentages is checked with in years.

Horizontal Analysis of Balance Sheet

ASSETS2008 2007 Percentage

change

Cash balances with other treasury banks

106503756 94873249 12.3%

Balances with other banks 38344608 37472832 2.33%

Lending to financial institutions 17128032 21464600 (20.92%)

Investments 170822491 210787868 (19%)

Advances 412986865 340677100 21.2%

Operating fix assets 24217655 25922979 (6.6%)

Deferred tax assets 3204572 - -

Other assets 44550347 30994965 43.73%

Total assets 817758326 762193593 7.3%

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LIABILITIES 2008 2007 Percentage

Bills payable 10219061 7061902 44.7%

Borrowing from financial institutions

40458926 10886063 272%

Deposits & other accounts 624939016 591907435 5.6%

Subordinated loans - - -

Liabilities against assets of leasing

25274 33554 (24.7%)

Deferred tax liabilities-net - 5097831 -

Other liabilities 39656831 30869154 28.5%

Total liabilities 715299108 645855939 10.75%

Net assets 102459218 116337654 (11.93%)

REPRESENTED BY 2008 2007 Percentage

Share capital 8969751 8154319 10%

Reserves 19941047 15772124 26.43%

Unappropriated profit 52456204 45344188 15.7%

81367002 69270631 17.5%

Surplus on revaluation of assets 21092216 47067023 (55.2%)

102459218 116337654

(11.93%)

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Horizontal Analysis of Profit And Loss Account

PARTICULARS 2008 2007 Percentage

Mark-up/return/interest earned 60942798 50569481 20.5%

Mark-up/return/interest expenses 23884768 16940011 41%

Net mark-up/ interest income 37058030 33629470 10.2%

Provisions against non performing advances

10593565 4723084 124.3%

Provision for/(reversal of) diminution in the value of investment

373249 (40248) 1027.4%

Provision against off balance sheet obligations

4000 - -

Bad debt written off directly - 39899 -

10970814 4722735 132.3%

Net Mark-up/interest Income after provisions

26087216 28906735 (9.75%)

Non-Mark-up/interest Income

Fee,commision and brokerage income

7925370 6781683 17%

dividend income 2878932 3263246 11.8%

Income from dealing in foreign currencies

3969057 1042827 281%

Gain on sale and redemption of securities-net

395427 2341690 (83.11%)

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Unrealized/(loss) on revaluation of investmentsclassified as held-for-trading

1707 (31964) 105%

Other income 1245369 147363 745%

Total Non-Mark-up/interest Income

16415862 13544845 21.2%

42503078 42451580 0.12%

Non-Mark-up/interest expensesAdministrative expenses 18171198 14205911 28%

Other provisions/write offs 747521 168027 345%

Other charges 583361 17141 3303%

Total Non-Mark-up/interest expenses

19502080 14391079 35.5%

23000998 28060501 (18%)

- - -

Extraordinary/unusual items 23000998 28060501 (18%)

Profit Before Taxation

Taxation-current 11762650 8311500 41.5%

-prior years - 391497 -

-deferred (4220242) 323731 1403%

7542408 9026728 (16.4%)

Profit After Taxation 15458590 19033773 18.8%

Un-appropriated profit brought forward

45344188 32074677 41.4%

Transfer from surplus on revaluation of fix assets

130456 39007 234%

Profit available for appropriation

60933234 51147457 19.13%

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Vertical Analysis of Balance Sheet

ASSETS 2008 Percentage 2007 Percentage

Cash balances with other treasury banks

106503756

13.02% 94873249 12.45%

Balances with other banks 38344608 4.7% 37472832 4.92%

Lending to financial institutions

17128032 2.1% 21464600 2.82%

Investments 170822491

21% 210787868

27.7%

Advances 412986865

50.5% 340677100

44.7%

Operating fix assets 24217655 3% 25922979 3.4%

Deferred tax assets 3204572 0.4% - -

Other assets 44550347 5.45% 30994965 4.07%

LIABILITIES 2008 Percentage 2007 Percentage

Bills payable 10219061 1.43% 7061902 1.1%

Borrowing from financial institutions

40458926 5.7% 10886063 1.7%

Deposits & other accounts 624939016

87.4% 591907435

91.65%

Subordinated loans - - - -

Liabilities against assets of 25274 .0035% 33554 .0052%

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leasing

Deferred tax liabilities-net - - 5097831 0.79%

Other liabilities 39656831 5.5% 30869154 4.78%

REPRESENTED BY 2008 Percentage 2007 Percentage

Share capital 8969751 11.02% 8154319 11.77%

Reserves 19941047 24.5% 15772124 22.77%

Unappropriated profit 52456204 64.5% 45344188 65.46%

Vertical Analysis of Profit And Loss Account

PARTICULARS 2008 Percentage 2007 Percentage

Mark-up/return/interest expenses

23884768 39.2% 16940011

33.5%

Net mark-up/ interest income

37058030 60.81% 33629470

66.5

Provisions against non performing advances

10593565 17.4% 4723084 9.34%

Provision for/(reversal of) diminution in the 373249 0.61% (40248) (0.08%)

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value of investmentProvision against off balance sheet obligations

4000 0.007% - -

Bad debt written off directly

- - 39899 0.08%

10970814 18% 4722735 9.34%

Net Mark-up/interest Income after provisions

26087216 43% 28906735

57.16%

Non-Mark-up/interest IncomeFee,commision and brokerage income

7925370 13% 6781683 13.41%

dividend income 2878932 4.72% 3263246 6.5%

Income from dealing in foreign currencies

3969057 6.51% 1042827 2.1%

Gain on sale and redemption of securities-net

395427 0.65% 2341690 4.63%

Unrealized/(loss) on revaluation of investments classified as held-for-trading

1707 0.003% (31964) (0.063) %

Other income 1245369 2.04% 147363 0.29%

Total Non-Mark-up/interest Income

16415862 27% 13544845

26.8%

42503078 70% 42451580

83.95%

Non-Mark-up/interest expensesAdministrative expenses

18171198 30% 14205911

28.1%

Other provisions/write offs

747521 1.23% 168027 0.33%

Other charges 583361 0.96% 17141 0.034%

Total 19502080 32% 1439107 28.5%

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Non-Mark-up/interest expenses

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23000998 37.74% 28060501

55.5%

Extraordinary/unusual items

- - - -

Profit Before Taxation

23000998 37.74% 28060501

55.5%

Taxation-current 11762650 19.3% 8311500 16.43%

-prior years - - 391497 0.77%

-deferred (4220242) (6.92%) 323731 0.64%

7542408 12.4% 9026728 18%

Profit After Taxation 15458590 25.4% 19033773

37.64%

Un-appropriated profit brought forward

45344188 74.4% 32074677

63.43%

Transfer from surplus on revaluation of fix assets on account of incremental depreciation

130456 0.21% 39007 0.08%

Profit available for appropriation

60933234 100% 51147457

101.14%

RATIO ANALYSISRatio analysis includes method of interpreting financial ratios to access the performance of any organization. The basic input to ratio analysis is profit and loss account and balance sheet. Ration analysis of any organization is in interest of its creditors, employees, shareholders and of its management as well. Both existing and prospective customer are interested in the ratio analysis of organization

Ratio analysis is a valuable aid to management in the discharge of its basic functions such as planning, forecasting, control etc. these ratios describe the relationship with the functioning of the business and helpful for controlling cost of goods manufactured. The great advantage of ratio analysis is that it reduces raw data of widely varying magnitude to a common comparative basis. Thus, ratio analysis is the most meaningful to compare financial information regarding a giving

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company.

Current RatioFormula:

Current ratio= Current assets Current liabilities

InterpretationAn increase in the current ratio represents improvement in the liquidity position of bank while a decrease in the current ratio indicates that there has been deterioration in the liquidity position of the bank. Current ratio in 2008 is decreasing as compared with 2007. It should be improved. Working CapitalFormula:Working Capital=current assets-current liabilities

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Year 2007 Year 2008

Current assets 153810681 161976396

Current liabilities 481381235 53667962

Current ratio .3195 .3035

Year 2007 Year 2008

Current assets 153810681 161976396

Current liabilities 481381235 533667962

Working Capital (327570554) (371691566)


InterpretationWorking capital should increase which will show that there is increase in current assets. But here working capital is decreasing in 2008 as compared with 2007. it should be improved. Total asset turnoverFormula: Total asset turnover= sales Total assets

InterpretationHigher the total asset turnover the more efficiently its assets have been used. This measure is probably of greatest interest to management, because it indicates whether the efficient operations have been financially efficient. Total asset turnover is increasing in 2008 as compared with 2007 which is a good sign.Debt RatioFormula:Debt Ratio=Total liabilities Total assets

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Year 2007 Year 2008

Sales 50569481 60942798

Total assets 762193593 817758326

Total asset turnover

0.0663 0.0745

Year 2007 Year 2008

Total liabilities 645855939 715299108

Total assets 762193593 817758326

Debt ratio 84.74% 87.47%


Interpretation

The debt ratio measures the proportion of total assets by the creditors. The greater this ratio the greater the amount of other people’s money being used to generate profits. The higher this ratio greater the degree of indebtedness an more financial leverage. NBP’s debt ratio is increasing in 2008 as compared with 2007 which is not favorable.

Time interest earned ratio

Formula

Time interest earned ratio=Earning before interest and taxes Interest

InterpretationTime interest earned ratio sometimes called interest coverage ratio, measure the ability to make contractual interest payments. The higher its value the better able the organization is to fulfill its interest obligations. Time interest earned ratio is decreasing in 2008 as compared with 2007. It should be improved.Gross profit marginFormula

Gross profit margin= Sales-cost of goods sold Sales

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Year 2007 Year 2008

Earning before interest and taxes

42451580 42503078

Interest 14391079 19502080

Time interest earned ratio

2.95 2.18


= Gross profit Sales

InterpretationGross profit margin measures the percentage of each sales rupee remaining after the organization has paid for its goods. The higher the gross profit margin, the better (that is the lower the relative cost of merchandise sold). Gross profit margin is decreased in 2008 as compared with 2007. It should be improved.

Operating profit marginFormulaOperating profit margin= Operating profit Sales

InterpretationOperating profits are pure because they measure only the profits earned on operations and ignore interest, taxes and preferred stock dividend. A higher operating profit margin is preferred. Operating profit margin is decreased in 2008 as compared with 2007. It should be improved.

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Year 2007 Year 2008

Gross profit 33629470 37058030

Sales 50569481 60942798

Gross profit margin

66.5% 61%

Year 2007 Year 2008

Operating profit 42451580 42503708

Sales 50569481 60942798

Operating profit margin

83.95% 69.74%


Net profit marginFormula

Net profit margin= Earning available for common stock holder Sales

Earning per shareFormula

Earning per share= Earning available for common stock holder No. of shares of common stock outstanding

InterpretationEarnings per share (EPS) are the earnings returned on the each share. Higher eps is good but here EPS is decreased in 2008 as compared with 2007 which is not good.

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Year 2007 Year 2008Earning available for common stock holder

19033773 15458590

Sales 50569481 60942798

Net profit margin 37.64% 25.4%


19033773 15458590

No. of shares of common stock outstanding

815500 897190

EPS 23.34 17.23


Return on total assetsFormula:Return on assets= Earning available to common stock holder Total assets

InterpretationReturn on assets often called the return on investment. It measures the overall effectiveness of management in generating profit with its available assets. The higher the firm’s return on total assets, the better. ROA in 2008 is decreased as compared with 2007. It should be improved. Return on common equityFormulaReturn on common equity= Earning available to common stock holder

Common stock equity

InterpretationROE measures the return earned on common stockholders investment. The better the ROE, the better. ROE is decreased in 2008 as compared with 2007. It should be improved.Book value per share of common stock

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19033773 15458590

Total assets 762193593 817758326EPS 2.5% 1.9%


19033773 15458590

Common stock equity

69270631 81367002

ROE 27.5% 19%


FormulaBV per share of common stock= common stock equity No. of shares of common stock outstanding

InterpretationBook value per share of common stock is increased as in 2008 as compare with 2007, which is a good sign.

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Year 2007 Year 2008Common stock equity 69270631 81367002

No. of shares of common stock outstanding

815500 897190

BV per share of common stock

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SOWT ANALYSIS

SWOT analysis is an acronym that stands for strengths, weakness, opportunities, and threats SWOT analysis is careful evaluation of an organization’s internal strengths and weakness as well as its environment opportunities and threats. In SWOT analysis the best strategies accomplish an organization’s mission by:

Exploiting an organizations opportunities and strength

Neutralizing it threats

Avoiding or correcting its weakness

SWOT analysis is one of the most important steps in formulating strategy using the organization mission as a context, managers assess internal strengths distinctive competencies and weakness and external opportunities and threats. The goal is to then develop good strategies and exploit opportunities and strengths neutralize threats and avoid weaknesses.

STRENGHTS NBP one of the largest financial institutions of Pakistan with eight million of customer

base NBP holds 24.6% share of time and demand deposits in the country. Local currency deposits comprise 67% of bank's total deposits while foreign currency deposits account for the rest.

NBP has an extensive domestic branch network of 1254 branches located all over Pakistan. The Bank also has a presence in 23 international locations including the USA, United Kingdom, Europe and the Far East.

NBP's total assets stood at Pak Rs.370 billion on December 2008. This included total earning assets of about Pak Rs.268 billion with gross loan portfolio of Pak Rs.140 billion. The bank also has an investment portfolio of Pak Rs.91 billion, which comprises treasury securities, corporate bonds, shares and other securities.

NBP cash provision as percentage of non performing loans equal to 60% this coverage factor for the non performing loans is the highest amongst the nationalized commercial bank.

NBP is working as right arm government of Pakistan as it is responsible for all claims of government for recovery as well as payment. All depositor of NBP are in relief that their money security is guaranteed by government of Pakistan.

It acts as an agent of the Central Bank wherever the State Bank does not have its own Branch.

The working condition in the NBP branch here is very conductive and favorable for better output. The informal environment affects the performance of the employees in a positive way.

Performing social responsibilities and claiming “The Nation’s Bank”

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Disbursing Salaries and Pensions to the Government employees and earning high profit on NBP-Advance Salary Loan Scheme·

Earning commission from SBP on Government transaction

Facing never problem of cash/currency being its Chest and Sub-chest

Holds largest deposit base in the market share in terms of number of accounts

Leading bank in agriculture financing amongst commercial banks with the market share of 15%

Helping in earning of foreign exchange, remittances and leading agent of Western Union Money Transfer NBP has decided to diversify the fund base by investing in capital markets not only in Pakistan but also in the foreign countries.

WEEKNESSES Lowest Internal Control and Compliance System, SBP rated “Marginal” which is

alarming for the Bank.

Unsatisfactory corporate culture of the Bank

Physical environment and atmosphere compare to other banks is not meet the standard

Less number of Online Branches

Ineffectively use of technologies i.e. Information technology

Shortage of staff- per employee customer is very high side

Technical education and training of staff is insufficien The workload in NBP is not evenly distributed and the workload tends to be more on some employees while others abscond away from their responsibilities, which server as a demotivation factor for employees performing above average work.

In NBP the individual difference have strong impact on the organization’s performance due to the wrong criteria of selection of the employee. So with the passage of time individual differences are increasing which are undermining the good will of the organization.

Uncertainly among the employees due to threat of downsizing

OPPORTUNITIES Being a Government Bank NBP having wide scope in economic market.

Trust and reliability creates chances to enhance deposit and profitability.

Its vast network of domestic and overseas branches can help to expand business.

Bank’s deposit is increasing rapidly so there is a great opportunity to enhance its investment and financing.

Being an agent of State Bank of Pakistan it can play vital role in local economy.

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Earning commission/exchange on Government transactions.

Amongst highest bank is Asia, NBP further expand its services proudest and earn more profit.

The bank is reshaping its portfolios by investing into higher area of growth developing core competing as a result to get maximum return.

I.T and HR are important factors for development in any organization, NBP continue struggle to achieve this target.

THREATS SBP penalties due to low internal control and compliance.

Government, SBP and Prudential Rules and Regulations.

Schedule banks and Multinational/International bank’s profit rates.

Its staff switching over to other private banks due to more facilities.

Other bank’s charming atmosphere and relaxation in documentation.

SBP rated just “Marginal” in respect of System & Control which is alarming for the Bank to survive its license.

NBP staff code of ethics and practices.

High number of complaints regarding staff behavior.

Government Schemes, Government Revenue Collection, Government.

Payments and FBR Collections create heavy workload.

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In this section topics are:Lesson learned and Personal experienceBranch ProfileIntroduction of branch & EstablishmemtBranch HierarchyTraining Departments

Remittance and Account openingDeposit SectionPension SectionCash Section

Use of Information TechnologyIssues Faced by the Branch


LEARNING AND PERSONAL INTERNSHIPEXPERIENCE

BRANCH PROFILE

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In Hailey College of Commerce, Quaid-e-Azam Campus, the students are required to undergo for four weeks of internship to complete the B.com (Hons.) degree. For this reason, I carried out my internship in National Bank of Pakistan, Samanabad Branch, Lahore and tried to prepare my report.

This branch was founded in July 1962. From last many years this branch is not only achieving its targets of deposits and advances rather it remains above the targets. According to the financial record of last year this branch was earning more than 20% of total profit of the region.

Every year the targets of this branch are increasing by 20 to 25 percent but still there is a potential in the market to meet these additional targets. This branch is performing its functions in traditional style and most of the work is done manually but in spite of all challenges and lack of resources the branch is now trying to make most of its activities computerized.

During the session of four weeks I work in different departments on weekly basis. The employees of the bank help me and provide me all required information. I studied major functions, objectives and future planning. I worked in different departments during working as an internee which proves to me very beneficial and me able to get basic concepts of banking operations.


Name of Branch National Bank of PakistanSamanabad Branch

Region Lahore

Establishment 1967

Region Code 0015

Branch Code 0449

Address


Samanabad Branch

Poonch Road

Lahore

Phone Number 042-7579464

Fax Number 7536555

Name of Manager Abdullah Munir

Number of Working Staff15

(Including contractual & outsourced staff)

Number of Non- Working Staff 04

Branch category II

Starting and ending dates of internship

Starting Date------ 25-07-2009Ending Date------ 24-09-2009

INTRODUCTION OF BRANCH AND ESTABLISHMENTThe branch was established in 1967 in order to cope the financial needs of the people. As it is an agent of the State Bank of Pakistan so its main objective is to provide credit in order to

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fostering growth in all the sectors so with the view of this Samanabad Branch of National Bank of Pakistan came into existence. From last many years this branch is not only achieving its targets of deposits and advances rather it remains above the targets.

At present here Chief Manager is Mr. Abdullah Munir and operation manager is Mr. Muhammad Rafi. It is a branch II category working with 15 employees. Mr. Aasir Butt, in addition to perform his duties, also acts as a second manager in case when chief manager is not available due to any unfavorable reason.

BRANCH HIERARCHY

Number of Employees -------------------- 15Name of Manager------------------------ Abdullah MunirName of Operations Manager-------------- M. Rafi

DEPARTMENTS OF TRAINIG

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MANAGER

MANAGER OPERATION

ESTABLISHMENT

OFFICER GRADE - I

OFFICER GRADE - II

OFFICER GRADE - III

MESSENGER

PEON

SWEEPER


During the internship period of 4 weeks I got training in various departments in the branch. This branch do not deals with foreign exchange and online bank but foreign remittance is carried out. The branch is divided into two parts:

1. Cash Department

2. Operations Manager Department

3. General Banking Department

General banking is divided into following sections;

i. Remittance and Accouts Opening Section

ii. Deposit department

iii. Pension

iv. Establishment

But I did my internship in deposit, remittance, pension and cash sections. The computer system was not allowed to me due to the secrecy and rules of the management. A brief introduction of the departments in which I performed my work is as under:

1. Genearal Banking Department

i. Remittance and Accounts Opening Section

It is transfer of money payable at a certain place within or outside the country through various way i.e. Bank draft, Telegraphic Transfer, Mail Transfer, Coupons, Govt. Draft. It works both inward and outward. It was my first department. Mr. Rana Ahsaan-ul-Haq is the controller of section who is a very competent person. Duties performed by him are;

Issuing of demand draft

Issuing of Mail transfer

Issuing of Telegraphic transfer

Issuing of payment order

Issuing of call deposit

Closing of government collections

Intercity and Short Credit Clearing

Accounts opening

Issuance of cheque books

Handling of lockers

Maintenance of outward Mail Register

Issuance of Benevolent fund

In this section I learnt about issuance of PO, DD, MT, and T.T. I made all the four categories of funds transfer. Sir. Rana helped me a lot to achieve this target. I only made vouchers of PO, CDR and DD. The Manger only does TT because it is a secret way of transfer funds. I

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sorted all the daily remittances; handed them to the respective officers. Sir Rana helped me a lot in general understanding of the bank functioning.

I prepared several cheque books and enter the detail into the cheque books issuance register. I also learnt to cheque posting on system. In the cheque book posting something which are necessary, account number, cheque number and amount to be debit or credit should be matched.

D.D & P.O: P.O is used locally and to transfer amount within the city whereas D.D is used for outside the city.

Demand draft:

Procedure First on the request of the customer all the details for issuance are demanded from

customer

The customer can be account holder or non- account holder.

While issuing the bank draft the care is taken that draft should be free from alternations.

All the details must be clearly written in ink.

After deduction of charges, issuance of demand draft is handed over to the applicant .

Its advice containing the particulars of the draft is sent to the drawer branch with its necessary information and payment of draft is make on its presentation.

Payment order

Procedure Two applications forms called credit vouchers for payment and for bank commission

are made.

Application form is attached with cheques , debit authority or make payment in cash.

Then the payment order is made.

Then payment order is given to the customer.

Pay order for clearing again come to National bank of Pakistan.

Nothing is sent to next branch ,no fanfold is made.

Mail transfer

This is the facility just for account holders. Amount of M.T & T.T is transferred in account of payee. Mail transfer is time consuming while telegraphic transfer is fast.

Procedure Filling of application form.

Then make payment.

Preparation of M.T advice.

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Then fanfold is made on F15.

M.T advice plus fanfold ( red copy ) is sent to responding branch.

M.T code is 22.

Telegraphic Transfer:

Procedure Filling of application/ request form.

Then payment is made.

Then make massage voucher (telephone number is written at top of it ).

Then telegram transfer confirmation is made (F-15).

Massage is sent immediately by fax and T.T confirmation is sent by telegram.

F15 blue is filled and original red is sent to responding branch.

T.T code is 21.

Accounts Opening

In this department, I also gain the practical knowledge about account opening also, as this department also deals in opening account and saving account for its customers and all matters regarding thereof. The customers mainly opens current and saving account and these can be opened by Individual , firms , Company , Trust , staff etc. I got training in this department for one week and after understand the basic concept I practically opened account of walk-in-customers.

Procedure Customer fills A/C opening form prescribed by the bank.

Then he submit the I.D card copy and other related documents

Specimen signature card is filled

2 officers attested the form.

The form is entered into computer and account opening register.

The amount in Rupees is submitted in new account.

Then letter of thanks is send to customer.

When letter is send back to bank by customer then bank issue cheque book to customer.

Deposit Section

All banks depend on deposits. It is a very important department where customers deposit and withdrawal their money. Banks use this money for loaning on higher rate to earn profit.Mr. Shahid with his colleague Miss. Shazia has been performing the activities of this section. The main function of this department are

Maintaining records of saving, current, call deposit, and NIDA account holders

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Record of signatures of account holders

Record of balances of customers

Scrutiny of cheques issued

Withdrawal through order/berarer cheques

Local clearing

Preparation of accounts holder activity report

Procedure of Withdrawals

There is a complete process in case of cash withdrawal.

Customer deposited cheque in deposit department for withdrawals or transfer of amount through cross cheques.

The deposit department verifies the signature of the account holder through SS and other requisites of the cheque. In case of any discrepancy the cheque is returned to the customer.

The deposit department checks the balance in the account of the customer through computer in BBO.

If the a/c of the account holder has balance equal to the cheque amount they passes the cheque to cash department and post a Cash Paid stamp on it.

Deposit department debit A/C holder in computer and cash scroll register.

The cash department pays the amount to the customer on counter and cancels the original cheque.

SS cards verification is one of the most difficult works of this department; I also go through only specific activities in which the heads of verified informed me.

Procedure of Cross cheques

Whenever customer deposit amount in his account through cross cheques or security decouments by transferring he has to fill the cheque pay-in-slip and is deposited into the deposit department. The deposit department after verification and scrutiny of cheque passed the cheque to remittance department.

Pension Section

Ms. Sarwat Jabeen is the head of pension department. The following activities are performed by her;

Maintenance of Pension Register

Scrolling of Pensions Paid

Arials in case of any increase announced by government

Maintenance of the Inward Mail Register

During my internship, I learnt how to handle with new pensioner’s cases, entries made into the “pension register”, recommend payments of pension on monthly basis, transfer of

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payments into the accounts of the customer. The most obligatory thing for payment of pension is to check pension slip in form of cash payment P.P.O.No., name of the pensioner, signature, and payment period. In case of pension holder does not come to receive, it is legally recommended that the pensioner holder issue authority letter to the desire person otherwise pension will never be paid in cash.

2. Cash Department

Cash department mainly deals in cash. In this department all types of Government receipts i.e. Revenues, Taxes, Abyana, Agriculture Tax, Government Fees and Utility Bills are deposited. This way NBP is serving great job of revenue collection. The Head Cashier is Mr. Abdul Aslam and two cashier Mr. Wajid and Mr. Akram Cheema all are fulfilling the objective of cash department by facilitating people in the payments of their bills and taxes and repayments of cash.

This section deals with;

i. Cash PaymentPayments are the function that they pay their cheques and pay cash.

ii. Cash Receipts Receipts mean collection of utilities bills, taxes etc.

Cash Payment ProcedureIn this branch of NBP, this section deals with the

withdrawals of the cheques

deposit of amount

pension receipt

Procedure

For deposit:

Whenever account holder deposit amount in their accounts they fill cash-pay-in-slip.

Then handed over cash and slip to the cahier

Cashier after counting amount sign the slip and stamped it with cash received after entering it to the cash scroll register

The counterfoil is given to the customer after signing while the adjacent credit voucher is held by the bank

For withdrawals:After the clearance of the cheque from deposit department the customer recived cash from the cahier by giving him token. The original cheque is then crossed by the cashier.

For pension receiptAfter the approval of the pension officer the pensioner comes in this section for reciving cash amount of pension.Cash Receipts Procedure

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Customer deposited their bills and taxes to cashier

Cashier after counting the amount signs the receipts of bill and taxes and affixed stamp of NBP and cash received stamp.

A portion of receipt is handed over to customer.

The cashier entered the amount into the scrolls.

At the end of day all the total and balances of receipts is transferred to the remittance section.

Use of Information Technology in Decision making

Today banking is becoming more and more complex with the introduction of new products, services and enhancing regulatory compliance requirements. It is the use of information technology that can improve the customer’s services and reduce the cost at the same time. NBP adopted “IBM Software” for service providing motives, the “IBM Software” categories into two sections.

BBO (Bank Branch Office)

EBS (Electronic Banking System)

Electronic Banking System

EBS is used for any kind of transaction within the bank .i.e. Receipts and payments, Bills Collection, Tax receipts, etc.

Bank Branch Office

BBO is use for remittances.

The use of IBM Software is one of the main purposes of collection electronic data for the bank that further helpful in future in decision making. Now a day, the bank plans for transformation of the entire I.T. architecture by implementing a core Banking Solutions.

The bank prepares financial statements, agricultural reports, customer’s management, risk management and other reports for decision-making purposes. The I.T. system of the bank not only increases distribution capabilities but also simplify internal procedures thereby reducing the cost and lead-time for services. Now the Samanabad Branch of NBP is trying to computerized its all of activities for this purpose various aspects of extension and development have been taking into consideration.

ISSUES FACED BY THE BRANCH

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During the internship I got practical experience that does not meet the theoretical concepts in B.com(hons.) Program. I present here some critical analysis:

i. Training: NBP has no great facility for their employees for training of new technologies. This situation creates difficulty for handling new challenge.

ii. Departmentalization: An employee deals various nature of work.

iii. Staff Attitude: Due to heavy load of work staff attitude does not ideal for an organization where public dealing is at large scale.

iv. Work Environment: Work environment was not ideal due to heavy customers visit in a single day. Furniture, light and sitting arrangement was not good for customers and bank employees.

v. Professional Approach: Work specialization and job specification are found very low in bank’s employees. Business administration qualities and education is at low side.

vi. Shortage of Staff: There is shortage of staff in the Bank. Number of customer per employee is very high. Cash department is suffering very badly and facing great deal of over workload.

vii. Less use of Technologies: Staff hesitate to use new technologies especially the cash department. Even old employees are not able to operate PCs.

viii. Communication Gap: I feel that there is communication gap between top management and workers. They have fewer chances to communicate effectively.

ix. Unjustified Appraisal Criteria: No justified appraisal criteria are implemented for annual increase in salary and promotion of staff. It creates un-satisfaction among the employees of the Bank.

x. Undemocratic Decision Making: I observed that some times employees are not involved in decision-making process. Manager himself takes decision and orders to make changes.

xi. Pensioner's sitting Arrangement: Bank should take step for the sitting arrangement of the old age employees and pensioners for. Also management should purchase more furniture and arrange them in such a way which provides maximum space and convenient specially in deposit department and there should also be convenient sitting place for customers.

xii. Need of Telephone Operator: Branch has the problem of telephone operator which can save the time of not only manager but other staff as well. On the other hand bank’s communication system was not doing well. Therefore as an internee I felt that there should be a telephone operator who can easily handle this situation.

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F I

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In this section topics are:Dilemmas Faced by Organization

Problems at branchFunctional ProblemsAdministrative ProblemsPersonal Management Problems

Recommendations for improvementConclusion


DILEMMA FACED BY ORGANIZATIONDILEMMA FACED BY ORGANIZATION

Rather NBP is a nation's bank but like any other organization NBP also is not free from problems and crisis. In SWOT analysis I have already discussed the major internal weeknesses and flaws of the system. In this topic the most important problems are included which are widely present at the branch level. For this purpose the topic is divided into the four parts which are as under.

Problems at the branch.

Functional Problems

Administrative Problems.

Personal management’s Problems

PROBLEMS AT THE BRANCH Customer Satisfaction

In NBP customer dealing is will, but during rush hour the customer has to wait for a long time for their turn. It’s quite hard for a new customer or potential customer to get the required information.

Poor record management and filing systemDuring my internship I observed that filing system of branch is not good. When certain record is needed the staff has to struggle to find it out and a lot of time is wasted.

Unequal distribution of workWork is not equally distributed. On one hand some employee have to work all day without relaxing while some others have nothing to do at all. This not only creates confusion among employees but also hurting and disturbing for overall setup of the bank. And above all it results in dissatisfaction among customers as well.

Marketing visitsA useful mode of contact is through personal marketing visits. Such visits are important in informing and perusing the existing and potential customers about the products and creating a sense of belongingness with them.

FUNNCTIONAL PROBLEMS

Formal OrganizationFormal organization includes the activities of two or more person, which are cautiously determined groups and coordinated towards a given objective. It provides base when people are able to communicate with other, when they have common purpose and they are willing to work. In NBP, we find a formal organization.

In this formal organization of NBP the activities are carried out in a more formal way. In theoretical terms it provides basis for communication with one another but in practice it is not exercised because an employee at high level cannot get straight away

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to manager or SVP and ask him about of his problem faced by him, because first he has to talk to his immediate superior and follow a proper channel of communication.

Excessive paper workIt is notified that due to the lengthy procedure of paper work the bank employee are over burdened. They are unable to give proper attention to the clients and face difficulties in getting their job done. One reason for lengthy procedure and excessive paper work in the bank is the lack of computerized technology.

More accounts fewer deposits.Efficient banking is one which does not emphasize on number of accounts but on greater amount of deposits. NBP is more interested in increasing its number of account irrespective to its deposit.

ADMINISTRATIVE PROBLEMS

Job analysis is not effectiveOnly on the basis of job analysis it can be decided how a right person can be hired, trained, compensated or promoted. It is very important for an organization that nature of the job is described and job specifications are mentioned. Most of the employees are simple graduate and do not have proper background about their job. This creates problems both for organization and for the employees.

Lack of specialized training NBP does not provide adequate facility of specialized training to their staff. Training is generalized rather than specialized. As the worker finishes his training, he is inducted into a specific field without having great deal of knowledge about the field.

Poor job rotation.There is absence of job rotation in NBP Samanabad branch. A person placed in one department remains their forever. It reduces career opportunities as well boredom and in the end results in career plaguing. The newly recruit should be rated in all department of the banking in order to get familiar with working of different departments so that when they get a responsible position they have know how of the whole system.

Lack of appreciationAnother very important thing which is ignored in the bank is appreciation if the employee on their good performance. If hard work and performance of employees is not recognized and appreciated they become dishearten which results in decline in performance.

PERSONAL MANAGEMENT PROBLEMS Need for better training program

Need of training is greatly emphasized all around the world. Training of the personnel is part of human resource management. It has been noticed that the training program of NBP is not adequate.

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Once the candidate is selected and placed on the respective job. It becomes essential to train him adequately for the task. They should learn new methods for motivating customers. The training programmed of the bank should include scientific techniques to improve the decision making and interpersonal as will individual needs of the employee both specialized to fresh as well as on job.

Developing Managerial LeadershipLeadership is a practical term of visible, clear on objective and communicating better control on financial and administrative matters. Manager is not only responsible for their own units in business, but also in people terms i.e. training, recruiting, grievance handling and taking immediate initiative in crisis situation to take major decision affection the future of the bank and banking community.

Recruitment policyHuman resources are the lifeblood of the organization. If the personnel are recruited carefully they can become asset to the organization in the case of carelessness a liability on the organization. Bank is not following its recruitment policy properly due to favoritism, nepotism and political pressure.

PromotionsPromotion in NBP is purely on the basis of seniority, so the new young person having high qualification remains behind for quite a lot of time. Top management and staff union put pressure for the promotion of their favorites.

TransferTransfer means when a person is shifted from one place to another place. It is done either that person is needed more on the other branch or for improving his skill variety. It is the policy of the Bank to transfer each employee 3 to 4 years.

Marketing at deskBank employee come in daily contact with many people who happen to deal with the casual remittance, travelers cheques, safe custody, pensioners, depositing license fee and variety of other functions and variety of other people with whom the Bank has no account or regular business relationship. The Bank employees are doing very little on their own to explore the possibilities of selling banking services to them as a marketing contributor. The market opportunities are hidden in every dealing a banker handles; the question is that if he has the art and urge to seize such opportunities.

Lack of business communicationThere is no proper way to give information to their customer. To avoid this minor dissatisfaction and tension in the mind of customer, and deficiency of the service, it is recommended that the bank should provide brochures etc containing information in details. Some general information should be placed in information notice board on the entrance where customer can see it easily or it should be self-attractive.

RECOMMENDATIONSRECOMMENDATIONS

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As analysis shows that NBP is a most growing organization with highest return on capital, The bank has been able to strategically manage and build on its competitive advantage, by knowing customer’s requirements, understanding employee’s need, modern technology, to making social responsibility and looking towards stakeholder’s values. But there is further need for improvement. To overcome weaknesses and to maintain its position as an “Asian Tiger” in banking field, following recommendations are made:

Staff strength should be enhanced and professional qualified persons should be recruited.

It is recommended that proper training be provided to the staff members that will ultimately increase the performance of Bank over all.

It is suggested that promotion be given to the staff in due time and on the basis of performance to provide job satisfaction.

The bank should spend more on renovation of the branches to improve environment and atmosphere to attract the customers.

There should be a proper desk for customer’s information in every branch.

Sitting arrangement, air conditioning and new furniture should be facilitated

The Bank should introduce the computers software to cope the heavy load of work and better control.

Extra counters should be established in order to facilitate during the rush days the difficulties faced by the bank staff as well as the customers.

All Branches of the Bank must be online.

All the departments should be established separately in every branch.

The Bank should locate new market for its operational activities in the country as well as abroad.

The Bank should increase profit rate on deposits and saving schemes especially for pensioners and old age citizens.

For improvement of internal control and system the compliance wing and surprise inspection system should work more effectively.

The bank should use broad casting media for promotion of its products and services and to further expand its area through more aggressive marketing. Customer services must be better to improve the efficiency of branch, which results in quality work and causes the customer attraction that will create lucraturable activities.

These and many other that can make a good set of recommendations, which have to be made possible to escape from the threats and weaknesses and the risks in environment that surrounds the Bank. The management do considers the policy matter that is not helping the

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Bank, but are still in practice due the absence of prudentially regulated system to protect them and the Bank.

Efforts have been made with serious concern to give NBP a status that it has to maintain by having practices of:

Right sizing of the employees.

By closing unprofitable branches.

By introducing a merit based selection criteria.

Promotions made conditional with qualifications.

CONCLUSIONCONCLUSIONThe report is all about National Bank of Pakistan, one of the leading bank of Pakistan banking industry with 1254 nationwide and almost 25 branches operating in other countries including USA, China, France, Hong Kong, Azerbaijan, Bangladesh, Hong Kong. It has maximum coverage with facilities of ATM and online banking throughout Pakistan. National Bank of Pakistan (NBP) was established under the National Bank of Pakistan Ordinance

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1949. The primary objective of NBP was to purchase jute from the growers in the former East Pakistan and also to perform the commercial banking functions in the country.

It is a part of State Bank of Pakistan and it is its major strength. It is providing different facilities to its customers. Inside the bank, in branch banking it has Clearing and Collection Department, Government Receipts Processing Department, Account Opening Department, Remittance Department, Customer Services Department Cash Department, Deposit Department, Advances and Credit Department. These are the most common departments exist in almost each branch. It is offering different deposit choices, advances, credits and securities etc for its customers.

Its Human Resource is its major strength that is leading this bank in this way but there is much gap to cover yet. The other strengths this bank has are that it is acting as Agent of State Bank of Pakistan, providing Agency Arrangements for different government organizations include WAPDA and PIA, Profitability and a vide coverage throughout Pakistan through its Corporate Branches. And also it has comprehensive range of products it is offering in market.

The challenge it is facing are currently the lack of implementation of rules and regulations that may lead to weak organizational culture, old organizational culture, no regular promotions practices and not much use of IT technology in bank as other are using. There are many workers and employees’ unions exist in National Bank of Pakistan that use to play organizational politics instead of doing productive work that leads to wastage of time.

As analysis shows that NBP is a most growing organization with highest return on capital, largest market share amongst all Pakistani banks and cost to income ratio is the highest in banking sector. But there is further need for improvement to overcome weaknesses and to maintain its position as an “Asian Tiger” in banking field.

As far as my internship and experience is concern, I learnt a lot during my internship because I got practical knowledge before entering in the practical life after completion of my B.com(hons.) degree. I learn a lot about banking practicing in Pakistan, rules and regulations and different procedures followed by banks, the organizational culture and structure of the bank, National Bank of Pakistan.

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