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    Unit 2: Communications for

    Engineering Technicians

    BTEC National Engineering

    Pearson Education Ltd 2010. Copyright permitted for purchasing institution only. This material is not copyright free. 1

    Unit overview Credits: 10

    Employing staff with good communication skills is a key driver to the success of a business. This is

    particularly important in the engineering sector, which includes diverse manufacturing and service

    companies ranging from aerospace to yacht building. This unit gives learners the opportunity to apply the

    wide range of communication methods used within engineering. These include visual representation,

    verbal and written skills, obtaining and using information, and the use of information and communication

    technology.

    On completion of this unit, learners will:

    LO1 Be able to interpret and use engineering sketches/circuit/network diagrams to communicate technical

    information

    LO2 Be able to use verbal and written communication skills in engineering settings

    LO3 Be able to obtain and use engineering information

    LO4 Be able to use information and communication technology (ICT) to present information in engineering

    settings

    Unit contents

    The scheme of work for this unit (see page XX) links to the following resources to help you deliver Unit 2:

    L01 L02 LO3 LO4

    Lesson plan LP week 14

    Activity sheet AS1, AS2, AS3 AS4, AS5 AS6, AS7 AS8, AS9, AS10

    Stretch and support SS1 SS2, SS3 SS4 SS5, SS6,

    All these resources, as well as an editable version of the scheme of work, and answers to the questions in

    the Student Book and the activity sheets, can be found on the accompanying CD-ROM.

    Links to other units

    Learners will be using and demonstrating communication skills across all the units of the BTEC Nationalprogramme, in particular:

    Unit 3: Engineering Project

    Unit 8: Engineering Design

    Unit 16: Engineering Drawing for Technicians

    Unit 35: Principles and Applications of Electronic Devices and Circuits

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    BTEC National Engineering

    2 Pearson Education Ltd 2010. Copyright permitted for purchasing institution only. This material is not copyright free.

    Unit delivery

    The scheme of work is set out exactly in the same order as the content which is listed in the BTEC unit

    specification. This aligns the scheme of work with the outline learning plan given on page 7 of the

    specification. It is suggested to stick to this order but an experienced tutor may find it more useful toparallel teach learning outcome 4 with learning outcomes 2 and 3, as each of these learning outcomes

    require learners to have some exposure to ICT.

    AssessmentThe assessment process

    The unit requires the completion of four assignments each assessed internally and conforming to the

    requirements of Edexcel standards verification. It is probably best to stick with the suggested combinations

    of grading criteria as given on page 11 of the unit specification; this is what has been done in this scheme

    of work.

    Evidence for assessment

    This should be presented in portfolios containing sketches, diagrams, written work, computer print-outs,

    and tutor observation witness statements. Page 11 of the unit specification gives definitive guidance on

    what evidence should be presented for each assignment.

    It is really important to ensure that the portfolio evidence for each learner can be confirmed as their own

    work when BTEC internal and external standards verification takes place. For this unit there are

    opportunities for working on assignments in pairs or small groups; this is perfectly acceptable provided that

    each individuals contribution is assessed and recorded.

    Grading

    To achieve a particular grading criterion the evidence that is presented must:

    address the statements in the criterion; and

    cover to an appropriate degree the topics in the unit content.

    It is good practice to run a proposed assignment past a BTEC standards verifier before issuing it to

    learners. On pages 89 of the unit specification there is really helpful guidance about assessment and

    grading, including suggestions for linking this unit to Unit 3: Engineering Project.

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    BTEC National Engineering

    3

    Schemeofwork

    BTECN

    ationalEngineering

    Unit2:C

    ommunicationsforEn

    gineeringTechnicians

    Broadaim:Togivelearnerstheopportunitytoapplythewiderangeofcommunication

    methodsusedwithinengineering.

    Tutor(s):................................................................................................................................

    PPT=PowerPoint

    SS=Stretch

    andsupport

    R=Research

    SB=StudentBook

    AS=ActivitySheet

    NS=Non-supervisedindividualstudytim

    e

    Academicyear:....................................................................................................................

    Numberofweeks:30or15ifad

    ouble-blocksemester

    Durationofsession:2-hourblocks

    Guidedlearninghours:60

    Credits:10

    Pleasenote:G

    enericresourcessuchasmultimedia,interactivewhiteboards,andICTand

    internetfacilitiesarenotlistedinthe

    resourcescolumn.

    Week

    Learning

    ou

    tcome/topic

    Content

    Learneractivity

    Resources

    Assessmentand

    PLTS

    Stretchand

    support

    1

    Alllearning

    outcomes

    Indu

    ction,

    outliningthe

    schemeofwork

    and

    assignments

    Kno

    waboutthe

    key

    featuresof

    com

    municationin

    ane

    ngineering

    environment

    Explanationoftheun

    itcontent

    includingthepurpose

    oftheunit

    andthelearningoutc

    omes

    Verybriefoverviewo

    fhowthe

    unitlinkstoothersun

    itsbeing

    studiedaspartofthe

    learners

    course

    Reasonswhydocum

    entsand

    graphicsareimportant

    communicationtools

    for

    engineers

    Learnerstolistentoinp

    utfromtutor

    Lookattypicaldocume

    ntationetc,

    usedbyengineers

    Tutor-leddiscussionab

    outkey

    information

    SBstart-upactivitySpeaking,

    listening,interpretation

    andwriting

    (page18)

    Acopyoftheunitsp

    ecificationforeach

    learner

    Tutorpresentation

    Asmallselectionofexemplar

    documentsanddraw

    ings

    SB

    2

    LO1

    Bea

    wareofthe

    varioustypesof

    grap

    hical

    information

    sourcesthat

    engineersuse

    Componentdrawings

    Assemblydrawings

    Manufacturingandassembly

    instructions

    Plantlayoutdiagrams

    Circuitdiagrams

    Tutor-leddiscussion

    SBactivityCommunic

    ating

    information(page20)

    Exemplarsof:

    componentanda

    ssemblydrawings

    assemblyinstructions

    plantlayoutdiagrams

    circuitdiagrams

    SB

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    BTEC National Engineering

    4

    Week

    Learning

    ou

    tcome/topic

    Content

    Learneractivity

    Resources

    Assessmentand

    PLTS

    Stretchand

    support

    3

    LO1

    Bea

    bleto

    interpretdata

    extractedfrom

    engineering

    draw

    ings,

    diag

    rams,

    sketchesand

    illustrations

    Componentdrawings

    Assemblydrawings

    Manufacturingandassembly

    instructions

    Plantlayoutdiagrams

    Circuitdiagrams

    Sketchesandillustra

    tions

    Explorelinksto:

    Unit8:EngineeringDesign

    Unit16:Engineering

    Drawingfor

    Technicians

    Unit35:Principlesa

    nd

    ApplicationsofElectronicDevices

    andCircuits

    AS1Interpretingengineering

    graphics

    Exemplar:

    componentdrawings

    assemblydrawings

    manufacturingan

    dassembly

    instructions

    plantlayoutdiagrams

    circuitdiagrams

    sketchesandillus

    trations

    AS1Interpretingengineeringgraphics

    Accesstounitspecifications

    4

    LO1

    Con

    tinuation

    from

    week3

    Asabove

    PairedactivityAS2Inte

    rpreting

    standards

    AS2Interpretingstandards

    SS1

    Standards,

    symbolsand

    conventions

    5

    LO1

    able

    toproduce

    engineering

    sketches,circuit,

    netw

    orkdiagram

    Freehandsketching2D,3D

    Componentdrawings

    Circuitdiagrams

    Conventionsandstandards(BS

    andISO)

    Tutor-leddiscussion

    SBactivityFreehandsketching

    (page22)

    PairedactivityAS3Engineering

    sketching

    CADsoftware

    Drawing

    SB

    AS3Engineeringsketching

    PLTS

    Creativethinke

    rs

    6

    LO1

    Con

    tinuation

    from

    week5

    Asabove

    SBactivityUsinggrap

    hicstoaid

    understanding(page24)

    SB

    PLTS

    Creativethinke

    rs

    7

    LO1

    Kno

    whowto

    interpretand

    prod

    uce

    engineering

    grap

    hics

    Reviewofcontentco

    veredin

    weeks16

    Introductiontowhatthefirst

    assignmentisabout

    Preparatoryworkusingan

    exampleassessmentactivity

    takenfromtheStude

    ntBook

    Tutor-leddiscussionab

    outhowto

    achievesuccesswhen

    workingonan

    assignment

    SBassessmentactivities2.1

    (identifyingtechnicalinformationin

    drawings)and2.2(preparinga

    drawingorcircuitdiagram)

    Exemplarportfolio

    NationalEngineeringStudySkills

    Guide

    SB

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    BTEC National Engineering

    5

    Week

    Learning

    ou

    tcome/topic

    Content

    Learneractivity

    Resources

    Assessmentand

    PLTS

    Stretchand

    support

    8

    LO1

    Kno

    whowto

    interpretand

    prod

    uce

    engineering

    grap

    hicsthat

    conformto

    reco

    gnised

    stan

    dardsand

    conventions

    Centre-devisedassignment1

    Evidencewillpresentedasa

    portfoliocontaininga

    written

    report,sketches,drawingsand

    circuitdiagrams

    Individualsuperviseda

    ctivity

    producingevidencefor

    P1,P2and

    P3

    Acentre-devisedassignmentbriefthat

    hasbeeninternallyverifiedbefore

    beingissuedtolearners

    Drawingsanddocum

    entsasspecified

    intheassignmentbrief

    P1P2P3

    9

    LO2

    Bea

    wareofthe

    verb

    aland

    writtenskillsthat

    engineersuse

    Writing

    Speaking

    Listening

    Makingapoint

    Keepingarecord

    Tutor-leddiscussion

    SBactivityMindmapp

    ing(page27)

    Practisespeakingskills

    2-minute

    presentationonatopic

    Groupfeedback

    SB

    Packoftopiccards

    10

    LO2

    Und

    erstandthe

    principlesof

    written

    com

    munication

    Notetaking,writings

    tyles,

    proofreading,amend

    ingtext,

    diary/logbook,graphsand

    charts

    SBactivitySummarising(page27)

    PairedactivityAS4Written

    communication

    SB

    AS4Writtencommu

    nication

    Functionalskills

    English:Writing

    SS2Effective

    writing

    11

    LO2

    Con

    tinuation

    from

    week10

    Asabove

    SBactivityProofreading

    SB

    Functionalskills

    English:Reading

    14

    LO2

    Und

    erstandthe

    principlesof

    verb

    al

    com

    munication

    Speakingwithpeers

    and

    supervisors,technica

    llanguage,

    toneandmanner(bo

    dy

    language)

    SBactivityHearing,listeningand

    communicating(page3

    1)

    SmallgroupactivityAS

    5

    Communicatingverbally

    SB

    AS5Communicating

    verbally

    Functionalskills

    English:Speak

    ing

    andlistening

    SS3

    Communication

    15

    LO2

    Und

    erstandhow

    tocommunicate

    effectivelyinboth

    writtenand

    verb

    alformats

    Continuationfromwe

    ek14

    Reviewofcontentco

    veredin

    weeks914

    Introductiontowhatthesecond

    assignmentisabout

    Preparatoryworkusingan

    exampleassessmentactivity

    takenfromtheStude

    ntBook

    Verbalpresentations

    Tutoroverviewabouth

    owtoachieve

    successwhenworking

    onan

    assignment

    SBassessmentactivity2.3

    (preparingandgivinga

    talkonan

    engineeringtopic)

    Exemplarportfolio

    NationalEngineeringStudySkills

    Guide

    SB

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    BTEC National Engineering

    8

    Week

    Learning

    ou

    tcome/topic

    Content

    Learneractivity

    Resources

    Assessmentand

    PLTS

    Stretchand

    support

    29

    LO4

    Bea

    bletouse

    ICT

    systemsto

    pres

    ent

    information

    Centre-devisedassignment4

    Writtenreportplusa

    portfolioof

    evidenceprovingcom

    petencein

    usinghardwareandsoftware

    Individualsuperviseda

    ctivity

    producingevidencefor

    P7

    NSNon-supervisedfollow-onactivity

    toproduceevidenceforM3andD2

    Centre-devisedassignmentbriefthat

    hasbeeninternallyverifiedbefore

    beingissuedtolearners.

    P7M3D2

    Learners

    working

    towardsM3,

    D2

    30

    Alllearning

    outcomes

    Unit

    reviewand

    wrap-upsession

    Collectionoffinalevidenceand

    learnerportfolios

    Agreetimescalewithle

    arnersfor

    completionofassignmentactivityif

    gradingcriterionhavenotbeenmet

    Tutorsupportasreq

    uired

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    BTEC National Engineering

    9

    Lesson

    planweek14

    Aims

    Toinvestigate,identifyandtryouttheprincip

    lesofeffectiveverbalcommunic

    ationinanengineeringcontext.

    SB=S

    tudentBook

    AS=ActivitySheet

    S=Stretchan

    dSupport

    Thisisa90-minutelessonwithina120-minuteblock

    .Remainingtimeisforsupervisedse

    lf-study.

    Learningobjectives

    Alllearnerswillunderstandthekeyelementsof

    effectiveverbalpresentation

    Alllearnerswillbeabletocarryoutashorttwo-wayface-to-faceconversation

    Alllearnerswillbeabletogivesimpleverbalfee

    dbacktotheirpeergroupfollowinga

    smallgroupdiscussion

    Mostlearn

    erswillbeabletocarryoutaone-wayrecordedconversation

    Somelearnerswillbeabletogiveconfidentverbalfeedbacktotheirpeergroupfollow

    ingasmallgroupdiscussion

    Timing/

    content

    Tutoractivity

    Learneractivity

    Reso

    urces

    Individualised

    activity/differentiation

    PLTS

    Functionalskills

    5mins

    Welcome

    Welcometothesession

    Aimswrittenonboard

    H&S,ECMchecks,

    register

    Reviewprevioussession

    andconsiderhowthis

    onelinkstoit

    Learnerssettleinand

    read

    aims

    Q&A

    Interactivewhiteboard

    PC

    10mins

    Monitorlearner

    discussions,pickupon

    keyissuesthattheymay

    identifywritetheseon

    whiteboardanduseas

    pick-uppointsduringthe

    restofthelesson

    Sma

    llgroupSBactivity:

    hearing,listeningand

    com

    municating

    Printofffromthe

    whiteboardwordsand

    statementswrittenup

    bytutorlearnersfile

    forfuturereferenceor

    save

    ontopen(flash)

    drivefortransferonto

    own

    computer

    SB

    Interactivewhiteboardlinked

    toPCandprin

    ter

    Learnersgrouped

    accordingtostretch

    andsupportneeds

    Teamworker:

    collaboratewithothersto

    worktowardsacommon

    goal

    Speakingandlistening:

    ma

    kearangeof

    contributionsto

    discussionsandmake

    effectivepresentationsin

    aw

    iderangeofcontexts

    (pa

    rtcovered)

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    BTEC National Engineering

    10

    Timing/

    content

    Tutoractivity

    Learneractivity

    Reso

    urces

    Individualised

    activity/differentiation

    PLTS

    Functionalskills

    10mins

    Providesupportand

    discussiontriggers

    Pickuponkeywords

    overheardfromlearner

    discussionandwriteup

    PairedactivityAS5

    Task1identifykey

    featuresof

    com

    municating

    effectively

    Interactivewhiteboard

    PCandprinter

    AS5Communicating

    verbally

    30mins

    Tutoractsaschair-

    personmanagingthe

    discussion

    Feedbacktowhole

    grou

    pfromAS5Task1

    Interactivewhiteboard

    Levelofverbal

    confidenceisthe

    differentiator

    Speakingandlistening:

    ma

    kearangeof

    contributionsto

    discussionsandmake

    effectivepresentationsin

    aw

    iderangeofcontexts

    (pa

    rtcovered)

    30mins

    Providesupportas

    required

    Pickuponkeywords

    overheardfromlearner

    discussionandwriteup

    Printofffromthe

    whiteboardrelevant

    wordsandstatements

    writtenupbytutorand

    learners

    PairedactivityAS5

    Tasks2and3.

    File

    printoutsfrom

    whiteboardorsaveonto

    ape

    n(flash)drivefor

    transferontoown

    com

    puter

    AS5Communicating

    verbally

    Interactivewhiteboard

    PCandprinter

    StretchactivitySS3

    Communication.

    Startinclassand

    completeasself-stu

    dy.

    Agreewithtutora

    suitabletimeineithe

    r

    week17or18toma

    ke

    thepresentationfor

    SS3Task1topeer

    group

    Selfmanager:work

    towardsgoals,showing

    initiative,commitment

    andperseverance(only

    forlearnerssuccessfully

    completingthestretch

    activity)

    5mins

    Plenary

    Reviewtheaimsofthe

    lesson

    Introducethenext

    sessionacontinuation

    ofthisoneandareview

    ofweeks9to14

    Brieflymentionstretch

    presentationstobemade

    bysomelearnerswhich

    willtakeplaceinweeks

    17and18

    Q&A

    Whiteboard/interactivewhite

    board

    Linktonextsession

    whenlearnerscontinue

    togiveverbalfeedback

    onsmallgroup

    discussion(varying

    levelsofconfidence

    is

    thedifferentiator)

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    BTEC National Engineering

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    AS1 Interpreting engineering graphicsComplete the following table.

    Graphical method Example of where in would be used

    Detail drawing

    Assembly drawing

    3D exploded diagram

    Pictorial sketch

    Schematic diagram

    Circuit diagram

    Component layout diagram

    Plant layout diagram

    Operating procedure diagram

    Fault identification check list

    Flow chart

    Working with a partner, find an example of one item taken from the following list. Make a copy of the

    drawing/diagram, highlight 10 features on it and explain what each one means.

    Detail drawing of a mechanical component

    Assembly drawing

    Pneumatic or hydraulic system diagram

    Electrical or electronic circuit diagram

    Network diagram

    Installation and operating procedures diagram

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    BTEC National Engineering

    AS2 Interpreting standardsInvestigate the British Standards listed in the table.

    Type of engineeringBritish

    Standard

    Two examples of symbol or graphical representation detailed in

    each standard

    Mechanical/manufacturing

    drawing practiceBS8888

    Mechanical/manufacturing BS4500

    Electrical power, electronics

    and telecommunications

    circuits and components

    BS3939

    Fluid power circuits and

    componentsBS2917

    Data processing flow chart

    symbolsBS4058

    Note: these are the standards as applicable in 2010 but check the BSI website for any updates go

    to www.pearsonhotlinks.co.uk, insert the express code XXXX and click on this activity. You can

    source the information from the web or from paper-based documents.

    (This activity sheet links to stretch and support worksheet SS1 Standard, symbols and conventions.)

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    AS3 Engineering sketchingTask 1

    Freehand sketches are a relatively quick way of communicating information, particularly when accompanied bybrief notes (annotations).

    Think about a laboratory-based activity that you have taken part in during one of the other units on your course

    or at your place of work. The activity should be fairly complex and involve reading through a set of instructions,

    setting-up and using a piece of equipment, and recording and analysing results. It should be something that you

    found difficult to set up and required quite a lot of guidance from the tutor or a colleague.

    Put together a step-by-step, easy-to-follow instruction leaflet for the activity. It should contain annotated

    sketches and other useful information. The aim is to produce something set out like the instructions that come

    with flat-pack furniture or show the installation procedure for an electric bathroom shower.

    When you have produced you leaflet, talk it through with a partner and see if they would find it useful.

    Task 2

    This is an identification exercise and its purpose will be spoilt if you cheat!

    Produce a freehand pictorial (3D) sketch of your mobile phone. It should be drawn in good proportion and

    include overall dimensions. Do not show details of the model number just title the sketch Nokia phone,

    Samsung phone or whatever its make is. Pass the sketch to a partner and ask them to identify the model

    number of the phone by matching your image to one of those shown on the website of a network provider.

    Did they get the model number right? If not, what information that might have helped them identify it was

    missing from your sketch?

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    BTEC National Engineering

    AS4 Written communicationTask 1

    Keeping a logbook or diary is a good way to plan work schedules and keep an up-to-date record of events asthey take place. Many people keep electronic note books but most of the greatest inventors and engineers wrote

    everything down by hand.

    Discuss with your tutor an agreed format for a logbook that can be used with an engineering project and how

    often it should be reviewed. Design a tracking sheet that can be signed off at each review.

    Task 2

    A group of GCSE students from a local school are scheduled to visit an engineering company. Their teacher

    wants them to discover that there is more to engineering than just cutting metal and assembling parts. Suppose

    you and a colleague work in the design and development department and have been asked by your manager to

    help out by showing them an example of writing skills.

    Working with your colleague, put together a 600-word technical mini-report that is word processed and includes:

    text

    an imported image, spreadsheet and chart

    text cut and pasted from a different report

    a table with some shaded cells

    bullet points

    page numbers

    a title page and company logo.

    Print off a hard copy of the report and save it into an e-folder that is part of a properly structured e-filing system.

    (This activity sheet links to stretch and support SS2 Effective writing.)

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    BTEC National Engineering

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    AS5 Communicating verballyTask 1

    With two partners, discuss the following topics, identifying their key features and writing them on a large sheet ofpaper or flip chart.

    Listening skills

    Note taking

    Body language

    Using technical language appropriately

    The 5 Ps method when preparing a verbal presentation

    Keeping an audience engaged

    Standing up under questioning

    Present your thoughts at a whole-group feedback discussion.

    Task 2

    Working as a pair, chose a topic to talk about and have a 10-minute two-way conversation. Make notes as you

    go and when you have finished compare what you jotted down and see if you agree. Are the notes accurate? If

    not, think about ways of ensuring better accuracy next time.

    Task 3

    Tell a partner that you are going to phone them on their mobile but that they should not to answer the call.

    Leave a two-minute, unrehearsed message about a meaningful technical subject. Hang up and ask them to

    listen to the message and make a note of what you said.

    Compare what they wrote with what you said did you get the message across successfully?

    How many times did your um or err?

    How many times did you say okay?

    In terms of effective communication, how do you think face to face conversation compares with leaving

    messages?

    (This activity sheet links to SS3 Communication.)

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    BTEC National Engineering

    AS6 Obtaining engineering informationEngineers use information sources when designing, manufacturing and testing products. It is very important to

    have a strategy for effective searching and establishing that, when found, data is valid and correct.

    In the specification for this unit the grading criterion P6 states use appropriate information sources to solve an

    engineering problem. As you study this and other units on your course you will come across tasks and

    problems that need to be solved. These solutions take a variety of forms and solving them will include

    researching and using data extracted from information sources.

    Task 1

    Working with a partner, discuss and make brief notes about each of the following topics.

    Primary and secondary data

    Paper-based and e-based information

    Databases

    Data sheets

    Advanced internet searches

    Strategies for effective searching

    Strategies to prevent information overload

    Editing

    Manuals and catalogues

    Using other peoples data

    Task 2

    The table below lists typical information that engineers work with. Complete it, or one that is more specific to

    your area of study, by extracting information from paper- and e-based resources.

    Information required Data found Where it was sourced from

    The value of Youngs modulus

    for mild steel

    The coefficient of linear

    expansion of a titanium alloy

    The vicat softening temperature

    of polypropylene

    The maximum operating voltage

    of a snap-in Cap UG 1500F

    electrolytic capacitor

    manufactured by Panasonic

    A data sheet for an AAA size

    battery holder

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    Information required Data found Where it was sourced from

    Health and safety advice

    relating to soldering electronic

    components onto circuit boards

    The maximum sound level (dB)

    produced by a 1.5 kW portable

    generator

    A suppliers part number and

    price for a pneumatic cylinder

    with bore 25 mm and stroke

    80 mm

    The limits of size on a 16 mm

    diameter shaft for an H8f7 fit

    The convention used when

    drawing a helical compression

    spring

    The power consumption of a

    typical laptop computer

    The steps involved when

    registering a new business as a

    limited company

    The part number of the stabiliser

    valve assembly in a Triton Jade

    electric shower (when bought as

    a spare part)

    The number of particles per ml

    greater than 10 micron in

    hydraulic oil coded ISO

    21/18/15

    The maximum surface

    temperature of a 15W neon strip

    light

    The factor of safety to be used

    when designing an air receiver

    for use in a pneumatic system

    (This activity sheet links to SS4 Information sources.)

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    BTEC National Engineering

    AS7 Using informationThink about some of the other units in your course. Pick one that had an assignment requiring you to collect

    data, process it, and compare results with figures taken from a published data source. For example:

    performing a tensile test on a piece of mild steel, calculating its mechanical properties and then comparing

    with figures taken from a reference table

    testing the performance of a transistor, presenting the results as graphs, and comparing them with those in a

    data sheet

    carrying out inspection measurements on a batch of machined components, doing statistical analysis, and

    comparing results with specification requirements

    carrying out an investment appraisal of a new product by gathering cost data, processing it, and then

    checking the accuracy decisions based on your calculations.

    Put together a report describing how you used the data and the checks carried out to ensure that the data was

    valid and accurate.

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    AS8 Information and communication

    technology (ICT)Work with a partner to find definitions for the following terminology and then, in your own words, complete the

    table.

    Term Definition

    Hardware

    Software

    Operating system

    Applications package

    Simulation software

    Internet

    Intranet

    Multimedia

    (This activity sheet links to SS5 ICT.)

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    BTEC National Engineering

    AS9 Presenting information using ICT #1Task 1

    Prepare a two-page engineering document that shows off your proficiency in being able to do the following:

    make consistent use of font and colour

    use an appropriate font style and size

    be consistent in the alignment of text

    be consistent in positioning text, graphics and charts

    make appropriate use of bullets and/or numbering

    use colour highlighting to make the document more interesting

    present graphs that are correctly annotated with titles, legends and data labels.

    Task 2

    Your centre is planning a taster day for GCSE students from a local school. The plan is to set up some

    engineering science experiments, lay out examples of project work and to have some rolling presentations on a

    number of computers. You are in charge of designing and preparing a PowerPoint that showcases what is

    studied in Unit 1: Health and Safety in the Engineering Workplace

    Prepare 10 slides that will run as a timed, continuous loop.

    (This activity sheet links to SS6 ICT extra.)

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    AS10 Presenting information using ICT #2Task 1

    You are nearing the end of your course and have decided to apply for an apprenticeship with a local engineeringcompany. Suppose you have completed the application form (hard copy) and are about to send it to the human

    resources manager at the company.

    Write a formal covering letter to go with it. Make up names and addresses, etc., setting the letter out as a word-

    processed document. Discuss what you have written with your tutor, and if they suggest any amendments then

    print off before and after copies that you can keep as evidence in your portfolio.

    Task 2

    Get hold of a set of experiential results sourced from another unit.

    Tabulate and plot them using a spreadsheet. Add titles and framing to the spreadsheet so that it looks like a proper test document produced in industry

    ask your tutor to show you an exemplar from a local company.

    Write a memo to a partner setting out a brief evaluation of the results and send it to them as an email

    together with the spreadsheet.

    Ask them to save and print the spreadsheet.

    Discuss the layout, readability and general presentation of your memo and spreadsheet with them.

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    BTEC National Engineering

    SS1 Standards, symbols and conventionsSupport

    Choose one of the following tasks:

    Produce a detail drawing of a single part engineered component in accordance with BS8888.

    Draw a pneumatic circuit diagram comprising at least 10 different components to a standard that is

    acceptable to industry.

    Draw an electronic circuit diagram comprising at least 10 different components to a standard that is

    acceptable to industry.

    Draw your own example of a system/network diagram that a technician could refer to when commissioning an

    automated machine that packs tablets. Use the Allied Pharma Machinery website for background information

    go to www.pearsonhotlinks.co.uk, insert the express code XXXX and click on this stretch and support activity.

    Stretch

    Investigate pneumatic actuators by going to the Pneu-Store website go to www.pearsonhotlinks.co.uk, insert

    the express code XXXX and click on this stretch and support activity.

    Select one of the cylinders listed and make 2D and 3D sketches showing how it could be assembled into a

    packaging machine so that it moves a pivoted lever. Include enough information in your sketches to enable a

    CAD draftsperson to produce detail drawings of the components that locate the cylinder.

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    SS2 Effective writingSupport

    Investigate the Mind Tools website which contains information about writing skills go towww.pearsonhotlinks.co.uk, insert the express code XXXX and click on this stretch and support activity.

    Read through the page, making brief notes as you go.

    Write a 250-word summary about the key information being presented on the website. Then get together with a

    partner or your tutor and talk through what you have written.

    Stretch

    Often the first contact a customer has with a business is by reading something, for example the company

    website, promotional literature, letters or emails. If the writing is badly presented, ambiguous, or contains

    spelling and grammatical errors, it may be difficult to follow. The customer will probably not be impressed andmay well decide to take their business elsewhere.

    Much of the communication in an engineering business by using technical drawings and graphics but, if the

    accompanying documentation is poor, there will be confusion and doubt in the minds of people looking at it.

    CAD systems make it straightforward to produce perfect drawings; design and simulation software perform

    complex calculations, but writing good documentation requires special skills on the part of the writer.

    Form a group of four and discuss the following:

    Write it down or you may forget

    Formal and informal writing styles

    Grammar and punctuation

    Clarity and ambiguity

    Using acronyms

    Proofreading

    After about 30 minutes, be ready to report your findings to a whole-group discussion led by your tutor.

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    BTEC National Engineering

    SS3 CommunicationSupport

    With help from your tutor, design a tracking sheet that you can use to check off the following activities as youwork through your course:

    Talk to an engineer and make a transcript of the conversation.

    Discuss a technical issue with a colleague.

    Argue a point verbally without upsetting anyone or causing tension.

    Respect someones point of view even though you disagree with it.

    Listen to someone making a presentation about a technical subject and write up notes about what was said.

    Deliver a short presentation, supported by visual aids, to a small audience.

    Use body language to reinforce a point in a verbal presentation.

    Before you start, think about what evidence you need to track.

    Stretch

    Task 1

    Read through the following scenario.

    You work for a company that carries out a range of electroplating processes on its products. The products

    are made mainly from mild steel components which are stamped, formed and welded together. The factory

    has two injection moulding machines for producing small items such as covers, handles and trim pieces. The

    plating department employs 50 operators and there are baths for plating gold, silver and chromium.

    The factory is long established on what was once a greenfield site. It is now ringed by housing estates with a

    single access road to the factory.

    People living nearby have specific concerns about two of the operations carried out at the factory:

    stamping, which they claim is a noisy process

    plating, which uses cyanide and they consider to be a deadly process.

    The company has decided to make a presentation to the local residents association explaining how it

    complies with legislation and has good green credentials, particularly in respect of discharging waste water

    from the on-site treatment plant into a nearby culvert which runs down to a river.

    Your manager asks you to put together the presentation which will explain the legislation covering the two

    operations and the need for company compliance. To counter the criticisms of some residents, your manager

    has asked that the presentation include comment about EU legislation which is limiting the way that the

    company can operate.

    Prepare a PowerPoint and some prompt cards. Try out the presentation on other learners and your tutor, so that

    they can give you feedback. The manager would also like you to video your efforts so that they can give advice

    on how to improve your technique if necessary.

    Ask your audience to use the evaluation on the next page (or something similar).

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    Feature Feedback

    Introduction

    Main content

    Finishing up

    Answering questions

    Engaging with the audience

    Getting the message across

    Slides easy to read

    Quality of slides

    Presenter reading slides

    Eye contact

    Clarity of speech

    Annoying traits

    Task 2

    This activity is a difficult one and can only be done after you have completed Unit 3: Engineering Project. It is a

    good lead-in to this units grading criterion D1.

    Grading criteria P9 and P10 in Unit 3: Engineering Project required that you prepare a written report and made a

    verbal presentation. Think about your choice of communication methods and why you picked them. You will

    have used a range of techniques, e.g. drawings, graphics, calculations, writing, speaking.

    Prepare a 250-word justification about why you chose a particular method of communication and the reasons for

    not using an alternative. Make reference to:

    outlines and drafts relating to how you intended to communicate information

    consultations you had with your tutor or other people about the chosen communication method

    witness statements relating to your decision making.

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    BTEC National Engineering

    SS4 Information sourcesSupport

    Engineering businesses hold all sorts of data in storage systems. The table below relates to a company thatmakes white goods for the domestic market, for example washing machines.

    Go through the table and for each type of information state where it might be found within the company.

    Type of information Where it might be found in the company

    The results of a performance test

    carried out on a new eco-friendly

    washing machine

    The design specification for a new

    tumble dryer

    The companys sales catalogue

    Chemical analysis data relating to

    waste water produced in the plating

    department

    Hardness tests on steel stock delivered

    to the factory

    Portable Appliance Testing (PAT)figures for electrical power tools used

    in the assembly department

    Safety legislation that covers domestic

    appliances

    The company accounts for the last

    trading year

    Maintenance records

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    Stretch

    Task 1

    One of the tasks in activity sheet AS6 involved extracting information from a variety of sources. Write a 500-

    word document explaining why some information sources were accepted for use and others were rejected. This

    should include cut and pasted examples of material taken from these sources.

    Task 2

    Write a short guide that sets out the steps to effective researching.

    Task 3

    Find an example of a task taken from a unit where you had to solve a problem which involved researching and

    using information (for example, finding the mechanical and physical properties of metals and polymers and then

    selecting a material for a specific application, or selecting the components for an electronic circuit.) Write a short

    review of how successful you were at finding and using the information. If the task was part of an assignment

    activity then what you write here could be pasted into the learner feedback section of the assignment brief.

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    BTEC National Engineering

    SS5 ICTSupport

    Spelling and grammar checkers need to be used with caution because often they can get it wrong. In thissentence there are to mistakes that the checkers has missed. Can you spot them? There may be more later on!

    Write about 150 words on a topic that interests you and correct any mistakes that the software shows up; then

    print it off. Pass it too your tutor or a colleague and sea if they can spot any mistakes.

    Then have a discussion about words that sound the same but are spelt differently according to the grammatical

    context in which they are used.

    Stretch

    Task 1

    The student magazine at your college is doing a feature on ICT and they have asked you and a colleague to

    write a short article which will feature in next terms edition. They know that the two of you are studying

    communications as part of the BTEC in Engineering and will know all about the chosen topic. Here is the title of

    the article which should be about 400 words and include images to lighten it up: Controlling information overload

    in an e-business environment.

    Write the report and include relevant images.

    Task 2

    An engineering company relies heavily on ICT to carry out its business. What types of data protection systems

    will be in place in order to prevent loss and misuse of data?

    Suppose you are the IT manager at the company and have been asked to create a data protection policy which

    all employees will be asked to sign up to. Write the policy and talk it through with your tutor who will play the role

    of the managing director. When you are both happy with the content of the document, tidy up its presentation

    ready for distribution by email.

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    SS6 ICT extraSupport

    During your time studying for the BTEC National you will depend heavily on the use of IT systems. Use thistracking sheet to record your progress when working with IT. In consultation with your tutor you may wish to

    expand the table to include other tasks that you have performed.

    Think about how you are going to track the various tasks against other units in your course. Bear in mind that

    your portfolio will have a separate section for each of the units studied and a grading criteria tracking matrix.

    TaskPortfolio tracking

    referenceLearner signature Tutor signature Date

    Select the correct IT hardware and

    software packages for use in an

    engineering situation

    Use a software package to word

    process a document

    Use a software package to

    produce a 2D drawing

    Handle and process data using asoftware package

    Use a simulation software package

    Communicate using e-systems

    Use a computer system to present

    information in written, numerical

    and graphical forms

    Prepare and make a visual

    presentation using a software

    package and multimedia facility

    Stretch

    Grading criterion P8 and P9 of Unit 3: Engineering Project require that you prepare a written report and make a

    verbal presentation. Other units in the course also expect you to present information to an audience. Thinkabout your choice of a presentation method where ICT has been involved and prepare a 500-word evaluation of

    ff f