Bsnl Know Your Company

7/30/2019 Bsnl Know Your Company

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BSNL A Telecom Company

A.K.Sharma, CAOAdvanced Level Telecom Training Centre

Ghaziabad


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Bharat Sanchar Nigam LimitedIncorporated

Incorporated on 15.9.2000, vide Registration No. 55-107739, dated the 15th September, 2000 and becameentitled to commence business with effect from 19th

September, 2000. The Company (BSNL) took over the .business of

providing telecom services and network managementthroughout the country except the metro cities of Delhi

and Mumbai of the erstwhile service providingdepartments of the Govt. of India, i.e., the Departmentsof Telecom Services and Telecom Operations w.e.f.1.10.2000 pursuant to an MoU signed between the

BSNL and the Govt. of India.


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Know Your Company

Type of Company - Government Companyunder Section 617 of the Companies Act,

1956. Administrative Ministry - Govt. of India,

Ministry of Communication and Information

Technology, Department ofTelecommunications.


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Know Your Company (Contd.)

Details of Disinvestments - The entireshare capital of the Company is held by

the Govt. of India.. Shareholding pattern - Government of

India is holding 100% of the share capital

of the Company.


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Know Your Company (Contd.)

Listing with Stock - Exchanges Not applicable,as the BSNL is an unlisted company.

Authorised Capital Rs.17,500 crores, dividedinto 1,000,00,00,000[One Thousand Crores]Equity Shares of Rs.10/- each; and750,00,00,000 [Seven Hundred and Fifty

Crores] Preference Shares of Rs.10/- each. Share Capital - Paid Up Share Capital -

Rs.5,000/ - crores of Equity Shares and

Rs.7,500/- crores of Preference Share Capital


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Objectives of the Company

Objectives of the Company as set out in theobjects clause of the Companys

Memorandum of Association. VISION - To become the largest telecom Service

Provider in South east Asia.

MISSION (I) To provide world class State-of-art

technology telecom services on demand at affordableprice. (II) To Provide world class telecom infrastructureto develop country's economy.


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PROFILE OF THE COMPANYSBUSINESS

GLIMPSES OF MAIN SERVICESOFFERED

BASIC AND LIMITED MOBILE TELEPHONEBASIC AND LIMITED MOBILE TELEPHONEBASIC AND LIMITED MOBILE TELEPHONEBASIC AND LIMITED MOBILE TELEPHONESERVICESSERVICESSERVICESSERVICES

CELLULAR MOBILE TELEPHONE SERVICESCELLULAR MOBILE TELEPHONE SERVICESCELLULAR MOBILE TELEPHONE SERVICESCELLULAR MOBILE TELEPHONE SERVICES

INTERNET SERVICESINTERNET SERVICESINTERNET SERVICESINTERNET SERVICES

INTELLIGENTINTELLIGENTINTELLIGENTINTELLIGENT NETWORKNETWORKNETWORKNETWORK

BROADBAND SERVICESBROADBAND SERVICESBROADBAND SERVICESBROADBAND SERVICES


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DEVELOPMENT OF RURALTELECOM NETWORK BY BSNL

As on 31.1.2006, there are 1.425 crore ruraltelephones working in BSNL network.

BSNL, in its unstinted efforts to make the slogan

Connecting India, a reality, had provided VPTs in5,18,992 villages up to 31.03.2005.

The Company entered into an agreement with USOFund for expansion of rural telecom network by

November 2007, by providing VPTs in 66,822undisputed, undisturbed, accessible and inhabitedvillages having population more than 100 as perCensus, 1991 in the country.


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DEVELOPMENT OF RURALTELECOM NETWORK BYBSNL(contd.)

BSNL provided VPTs in 5,28,886 villages up to31.01.2006. There are plans to replace allMARR VPTs in the country . As of now total

123194 MARR VPTs already replaced in thecountry by BSNL.

BSNL is also committed to provide the Rural

Community Phones as per the USO Fundagreement. As of now around 13713 RCPsalready provided by BSNL.


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Public Telephones

There are more than 2 million PCOs working in

the BSNL Network out of which around 1million PCOs are having STD/ISD.


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NETWORK MANAGEMENT

BSNL is committed to provide a robust state of the artinfrastructure that will provide stable and superiorservices to its customers. Accordingly, the MLLN

network covering more than 200 cities was madeoperational in May 2004. Since then, about 22000circuits have been provided on this network.

BSNL has more than 4.7 Lakhs Route Kilometers of

optical fibre network in the country & has installedcapacity more than 6.4 million lines for the TAX meantfor the STD/ISD network.


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COMPUTERISATIONIN BSNL

Implementation of Inter Operator Billing andAccounting system (IOBAS) has been completed. YourCompany plans to provide CDR based Customer Care

and Convergent Billing system. This will help Companyin providing effective and efficient billing & customercare solutions for its fixed line subscribers. It envisagesbuilding of country wide intranet to reduce the cost of

operation, increase realization, stop leakage ofrevenue and minimize frauds, besides providing roundthe clock best customer care services to theCompanys subscribers.


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COMPUTERISATIONIN BSNL (Contd.)

Call center facility has been introduced for 71 SSAs,which is a single point approach for addressing allcustomer needs cum grievances. Web based Public

grievance Management System has been implementedfor speedy disposal and monitoring of publicgrievances. Web based Inventory Managementpackage has also been introduced, through which,

material management functions are beingcomputerized gradually in different circles.


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COMPUTERISATIONIN BSNL (Contd.)

Web based Inventory Management package has alsobeen introduced, through which, material managementfunctions are being computerized gradually in different

circles. Online Mobile Bill viewing facility has been made

available to all Cell One Mobile Customers (all States)through Companys Portal (http://bsnl.in). Duplicate

Telephone bill viewing facility for landline telephonehas also been made available at many places throughWebsites of respective telecom circles.


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BUSINESS DEVELOPMENT IN BSNL

BSNL is offering customized enterprise networksolution and services to the corporate customers onturnkey basis. The Company has empanelled system

integrators as business associates to implement theWAN solution through leased line/ MPLS. YourCompany has provided bandwidth for WAN network ofcorporate like SBI, PNB, ICICI, HPCL etc. Some of theworks were awarded to BSNL after competitive bid.


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CUSTOMER CARE

BSNL, for high customer satisfaction, has been paying greatattention by means of opening of more and more customerservice centers. In its ongoing endeavour to expand modesof bill payment options for its customers, several new

arrangements are in advanced stage of negotiation/finalisation/implementation. Some of these include:Recharge of Excel pre-paid cards through the ATMs of PNBand SBI; bill payment through M/s Easy Bill retail outlets

presently available at Bangalore, Gurgaon and NOIDA likelyto be expanded to other cities; payment throughinternet/ECS using the services of intermediaries M/s BillDesk and M/s Bill Junction respectively, and, through

credit/debit cards.


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OBLIGATIONS

1. Towards customers and dealers

To provide prompt, courteous and efficient service andquality of products/services at fair and reasonable

services.2. Towards employees

Develop their capability and advancement throughappropriate training and career planning

Expeditious redressal of grievances

Fair dealings with recognized representatives ofemployees in pursuance of healthy trade unionpractices and sound personnel policies


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OBLIGATIONS (Contd.)

CORPORATE SOCIAL RESPONSIBILITIES

BSNL is committed to provide quality Telecom

Services at affordable price to the citizens ofthe remotest part of the Country. BSNL ismaking all effort to ensure that the mainobjectives of the new Telecom Policy 1999 areachieved


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MANAGEMENT OF THE COMPANY

Overall management of the Company is vestedwith the Board of Directors of the Company.

The Board of Directors is the highest decisionmaking body within the Company.

As per the provisions of the Companies Act,

1956 certain matters require the approval ofthe shareholders of the Company in GeneralMeeting.


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MANAGEMENT OF THECOMPANY(Contd.)

The Board of Directors is accountable to theshareholders of the Company, which is the ultimateauthority of a Company. Bharat Sanchar Nigam

Limited being a Public Sector Enterprise (PSE), theBoard of Directors of the Company is also accountableto Government of India.

The day-to-day management of the Company is

entrusted with the Chairman cum Managing Directorand the Functional Directors and Executives of theCompany.


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Board of Directors have delegated powers to theChairman and Managing Director, Functional Directors,and the Executives of the Company through

Delegation of Financial and Administrative Powers. The Board of Directors have also delegated few of its

specific powers to a committee, known asManagement Committee comprising of CMD and

Functional Directors. Functional Directors andexecutives exercise their decision-making powers asper this delegation of powers.


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The Chairman cum Managing Director,Functional Directors and other Executives areaccountable to Board of Directors for proper

discharge of their duties & responsibilities. Thepowers, which are not delegated are exercisedby the Board of Directors subject to the

restrictions and provisions of the CompaniesAct, 1956 and the Articles of Association of theCompany.

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Bsnl Know Your Company