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“Bringing People and Services Together”. “2-1-1 is an easy to remember telephone number that connects people with important community services and volunteer opportunities.”. - PowerPoint PPT Presentation
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““Bringing People and Services Bringing People and Services Together”Together”
““2-1-1 is an easy to remember 2-1-1 is an easy to remember telephone number that connects telephone number that connects
people with important community people with important community services and volunteer services and volunteer
opportunities.”opportunities.”
As of February 2007, 2-1-1 is As of February 2007, 2-1-1 is serving approximately 196 million serving approximately 196 million Americans – over 65% of the U. S. Americans – over 65% of the U. S.
population; population; 212 active 2-1-1 systems covering 212 active 2-1-1 systems covering all or part of 41 states (including all or part of 41 states (including 19 states with 100% coverage). 19 states with 100% coverage).
www.211.orgwww.211.org
211 History211 History 211 began in Atlanta, 1997.211 began in Atlanta, 1997. Public Utilities Commission designated 211 to Public Utilities Commission designated 211 to
Utah Food Bank Services (formerly Community Utah Food Bank Services (formerly Community Services Council), December 1999.Services Council), December 1999.
FCC designated 211 for Health and Human FCC designated 211 for Health and Human Service Information and Referral, July 2000.Service Information and Referral, July 2000.
Tooele, Salt Lake & Summit Counties launch 211 Tooele, Salt Lake & Summit Counties launch 211 in January 2002. First in the West.in January 2002. First in the West.
Utah and Davis Counties launch 211 service in Utah and Davis Counties launch 211 service in 2002. 2002.
As of February 11, 2005 2-1-1 can be accessed As of February 11, 2005 2-1-1 can be accessed from anywhere in the state of Utah. from anywhere in the state of Utah.
My child is on drugs
I want tokill myself
I need to find childcare
I want to volunteer
We can’t help with
that
I don’t know, please hold.
I’ll try to transfer you to an agency who can help
We only do senior daycare
We don’tserve your
area.
Please callback another
time.
I can’t pay my rent
We don’t need
volunteers
Why 211?Why 211? People Need Helping Finding HelpPeople Need Helping Finding Help
Information/Data OverloadInformation/Data Overload
2004 University of Texas at Austin cost-2004 University of Texas at Austin cost-benefit analysis – net value to society benefit analysis – net value to society approaching $130 million in the first approaching $130 million in the first year alone. Cost savings for tax payers, year alone. Cost savings for tax payers, employers, and government. employers, and government.
2-1-1 Information Center2-1-1 Information Center Certified Information Specialists answer Certified Information Specialists answer
requests for help, assess situations, prioritize requests for help, assess situations, prioritize needs, and help families make connections to needs, and help families make connections to appropriate agencies and programs.appropriate agencies and programs.
Accessible in 140 languages.Accessible in 140 languages. Free call for families.Free call for families.
2-1-1 2-1-1 Toll-free 1-888-826-9790Toll-free 1-888-826-9790
Published Resources: Print and Internet.Published Resources: Print and Internet. www.informationandreferral.orgwww.informationandreferral.org www.utahcares.utah.govwww.utahcares.utah.gov
www.informationandreferral.orwww.informationandreferral.orgg
www.utahcares.utah.govwww.utahcares.utah.gov
Resource ListsResource Lists
General Resource Lists for each General Resource Lists for each county in Utahcounty in Utah
Food Food HealthHealth DentalDental Single ParentSingle Parent HomelessHomeless YouthYouth English as a Second Language (ESL)English as a Second Language (ESL)
Health Resource ListHealth Resource List
DirectoriesDirectories
Human Service Directory – Human Service Directory – published every two years. published every two years. Salt Lake, Summit, and TooeleSalt Lake, Summit, and Tooele Weber/MorganWeber/Morgan Future directories:Future directories:
Davis CountyDavis County Southern UtahSouthern Utah Eastern UtahEastern Utah Cache County/Box ElderCache County/Box Elder
Data ManagementData Management
““The resource database shall be totally The resource database shall be totally updated, at least annually; by surveys, updated, at least annually; by surveys, telephone contact or on-site visits to telephone contact or on-site visits to organizations listed in the database. organizations listed in the database. Records in the database shall include the Records in the database shall include the date of last update.” date of last update.”
AIRS Standard 9, AIRS Standard 9, Criterion 3Criterion 3
For Our Community, 211 For Our Community, 211 is…is…
Social barometer and community Social barometer and community planner. planner.
Relieves misdirected calls to Relieves misdirected calls to government and non-profit agencies.government and non-profit agencies.
Decreases misuse of 911.Decreases misuse of 911. Prevents perpetuation of crisis Prevents perpetuation of crisis
situations.situations.
Health Related Calls Health Related Calls January 1 – March 31, 2007January 1 – March 31, 2007
22,011 calls to 2-1-1 22,011 calls to 2-1-1 15% Family Services 15% Family Services 15% Housing15% Housing 8% Food 8% Food
11% are health related11% are health related Top NeedsTop Needs
Information/EducationInformation/Education Dental Emergency (Adult)Dental Emergency (Adult) Emergency/Urgent Care (Adult)Emergency/Urgent Care (Adult) Primary Care (Adult)Primary Care (Adult) Dental Care Primary (Adult)Dental Care Primary (Adult) Prescription Assistance Prescription Assistance
2-1-12-1-1
I can’t pay my rent
My child is on drugs
I want to kill myself
I need to find childcare
I want to volunteer
Suicide Prevention
Hotline
Child CareResource
And Referral
RentalAssistance
Program
VolunteerCenter
DrugRehabilitation
Center
2-1-1, how mayI help you?
Yes, I can connect you
with someone who can help…
2-1-1 Information and 2-1-1 Information and Referral ServicesReferral Services
Dial 2-1-1Dial 2-1-1Dial 978-3333Dial 978-3333
Dial 1-888-826-9790Dial 1-888-826-9790Visit Visit www.informationandreferral.orgwww.informationandreferral.org
Visit Visit www.utahcares.utah.govwww.utahcares.utah.gov
Hours: Hours: Monday – Friday, 8:30am to 6:00pmMonday – Friday, 8:30am to 6:00pm
After hours voice mailAfter hours voice mail
Melanie OsterudMelanie OsterudData/Project CoordinatorData/Project Coordinator
2-1-1 Information and Referral Services2-1-1 Information and Referral Services