““Bringing People and Services Bringing People and Services Together”Together”

TopicsTopics Poverty in UtahPoverty in Utah Utah Food Bank ProgramsUtah Food Bank Programs 2-1-1 Information Center2-1-1 Information Center Community Partners/ProgramsCommunity Partners/Programs Why 2-1-1?Why 2-1-1? Accomplishments/PlansAccomplishments/Plans

Utah TodayUtah Today Poverty in Utah is 10.6%(256,432 Poverty in Utah is 10.6%(256,432

people)people) 89,751 children live in poverty89,751 children live in poverty 14,250 seniors live in poverty14,250 seniors live in poverty

Roughly 345,000 Utahns face food Roughly 345,000 Utahns face food insecurity each dayinsecurity each day Utah Ranks 6Utah Ranks 6thth in the nation for in the nation for

food insecurity – highest food food insecurity – highest food insecurity growth in the nationinsecurity growth in the nation

UFB MissionUFB Mission To build caring communities by To build caring communities by

responding to basic human needsresponding to basic human needs Food Collection and Distribution - Food Collection and Distribution -

statewidestatewide Services for Seniors - SLCOServices for Seniors - SLCO 211 Information and Referral211 Information and Referral

Health and human services referrals – Health and human services referrals – statewidestatewide

Disaster support – statewideDisaster support – statewide Volunteer Center – Salt Lake, Summit, Volunteer Center – Salt Lake, Summit, Tooele, Davis countiesTooele, Davis counties

““2-1-1 is an easy to remember 2-1-1 is an easy to remember telephone number that connects telephone number that connects

people with important community people with important community services and volunteer services and volunteer

opportunities.”opportunities.”

My child is on drugs

I want tokill myself

I need to find childcare I want to

volunteer

We can’t help with

that

I don’t know, please hold.

I’ll try to transfer you to an agency who can help

We only do senior daycare

We don’tserve your

area

I can’t pay my rent

We don’t need

volunteers

I don’t know about those resources

We only know about domestic

violence programs

2-1-12-1-1

I can’t pay my rent My child is

on drugs

I want to kill myself I need to find

childcareI want to

volunteer

Suicide Prevention

Hotline

Child CareResource

And Referral

RentalAssistance

Program

VolunteerCenter

DrugRehabilitation

Center

2-1-1, how mayI help you?

Yes, I can connect you

with someone who can help…

2-1-1 Information Center2-1-1 Information Center Trained Information Specialists Trained Information Specialists

answer requests for help, assess answer requests for help, assess situations, prioritize needs, and help situations, prioritize needs, and help families make connections to families make connections to appropriate agencies and programsappropriate agencies and programs

Accessible in 140 languagesAccessible in 140 languages Free callFree call

2-1-1 2-1-1 Toll-free 1-888-826-9790Toll-free 1-888-826-9790

Resource database – inclusion criteriaResource database – inclusion criteria Statewide/community outreachStatewide/community outreach

2-1-1 Call Activity2-1-1 Call Activity

102,805 calls in FY 2009 (+18%)102,805 calls in FY 2009 (+18%) Housing Housing Health care Health care Food Food Government servicesGovernment services Holiday programs Holiday programs Utility assistanceUtility assistance Etc.Etc.

2-1-1 Call Activity2-1-1 Call Activity

-2,0004,0006,0008,000

10,00012,000

FY 2008 FY 2009

2-1-1 Call Activity – Health 2-1-1 Call Activity – Health (11,714)(11,714)

1/1/2009 – 10/19/20091/1/2009 – 10/19/2009

0 500 1000 1500 2000 2500

Medical LaboratoriesRehabilitations/Habilitative

Environmental Protection/ImprvEmergency Medical CareInpatient Health Facilities

Health Supportive ServicesSpecialized Treatment

Human ReproductionImmunizations

Health Screening/DiagnosticSpecialty Medicine

Public HealthDental Care

Communicable DiseaseOutpatient Health Facilities

Resource Resource Lists/Directories/NewsletterLists/Directories/Newsletter

ss General Resource List for each General Resource List for each

county in Utahcounty in Utah Specialized listsSpecialized lists Health and Human Services Health and Human Services

DirectoriesDirectories Salt Lake, Summit, Tooele and DavisSalt Lake, Summit, Tooele and Davis Weber – MorganWeber – Morgan

Emergency Preparedness DirectoryEmergency Preparedness Directory What’s Up?What’s Up?

www.utahcares.utah.govwww.utahcares.utah.gov

www.211ut.orgwww.211ut.org

www.211ut.orgwww.211ut.org

www.211ut.orgwww.211ut.org

2-1-1 Community 2-1-1 Community PartnersPartners

State of UtahState of Utah Counties/AOGsCounties/AOGs VOADVOAD United WayUnited Way SLCO Aging ServicesSLCO Aging Services Homeless agenciesHomeless agencies Salvation ArmySalvation Army UCAPAUCAPA Etc.Etc.

2-1-1 Special Programs2-1-1 Special Programs Volunteer Income Tax Assistance (VITA)Volunteer Income Tax Assistance (VITA) Utah Special Needs RegistryUtah Special Needs Registry Salt Lake City RegistrySalt Lake City Registry Utah End Meth Now CampaignUtah End Meth Now Campaign Know more…kNOw DRUGSKnow more…kNOw DRUGS Utah SavesUtah Saves Gang Prevention TaskforcesGang Prevention Taskforces Foreclosure PreventionForeclosure Prevention Sandy City POD CommunicationSandy City POD Communication H1N1 influenza, seasonal fluH1N1 influenza, seasonal flu Disaster responseDisaster response

2-1-1 Volunteer Center2-1-1 Volunteer Center

Supports Volunteer CoordinatorsSupports Volunteer Coordinators Offers database of agencies and Offers database of agencies and

opportunitiesopportunities Links volunteers and Links volunteers and

opportunitiesopportunities Volunteer recognitionVolunteer recognition Summer of Service youth Summer of Service youth

programprogram

Why 2-1-1?Why 2-1-1? People need help finding helpPeople need help finding help Eliminates fragmentation and Eliminates fragmentation and

confusion with multiple 800 numbers confusion with multiple 800 numbers Cost saving - 2004 University of Cost saving - 2004 University of

Texas at Austin national cost-benefit Texas at Austin national cost-benefit analysis – net value to society analysis – net value to society approaching $130 million in the first approaching $130 million in the first year alone. Cost savings for tax year alone. Cost savings for tax payers, employers, and government. payers, employers, and government.

Why 2-1-1?Why 2-1-1? Offers simple access to servicesOffers simple access to services One-number access to a wide One-number access to a wide

range of service informationrange of service information Quality referrals eliminate need Quality referrals eliminate need

for multiple callsfor multiple calls State-wide offers I&R to rural State-wide offers I&R to rural

areasareas Updated public information can be Updated public information can be

disseminated quicklydisseminated quickly

Why 2-1-1?Why 2-1-1? Less duplication as 2-1-1 reduces the Less duplication as 2-1-1 reduces the

need for other entities to develop, need for other entities to develop, maintain, and operate new I&R maintain, and operate new I&R systems or 800 numberssystems or 800 numbers

Offers centralized disaster response Offers centralized disaster response information (after 9/11, 95% of all information (after 9/11, 95% of all calls in CT for mental health calls in CT for mental health counseling, volunteering, and other counseling, volunteering, and other services went to 2-1-1. New York, services went to 2-1-1. New York, without a 2-1-1, created 400 new without a 2-1-1, created 400 new information lines, resulting in information lines, resulting in confusion and wasted resources)confusion and wasted resources)

For Our Community, 2-1-For Our Community, 2-1-1…1…

Is a social barometer and Is a social barometer and community plannercommunity planner

Relieves misdirected calls to Relieves misdirected calls to government and non-profit government and non-profit agenciesagencies

Decreases misuse of 911Decreases misuse of 911 Provides community wide Provides community wide

referrals often beyond the original referrals often beyond the original questionquestion

FY 2009 in 2-1-1FY 2009 in 2-1-1 Increased call volume and outreachIncreased call volume and outreach Installed new referral systemInstalled new referral system Installed new phone systemInstalled new phone system Increased staffIncreased staff

Call takingCall taking Fulltime Data AssociateFulltime Data Associate

Expanded senior resource listingsExpanded senior resource listings Started quality programStarted quality program Increased statewide outreachIncreased statewide outreach Established disaster role Established disaster role

FY 2010 2-1-1 FY 2010 2-1-1 Plans Plans

Launch new website, on-line database, update Launch new website, on-line database, update processprocess

Start statewide 2-1-1 Utah CollaborativeStart statewide 2-1-1 Utah Collaborative Increase statewide outreachIncrease statewide outreach Support 2-1-1 USSupport 2-1-1 US Manage increased call volumeManage increased call volume Support ADRC, Weatherization, HEAT, etc.Support ADRC, Weatherization, HEAT, etc. Begin AIRS accreditation processBegin AIRS accreditation process Continue to formalize disaster roleContinue to formalize disaster role Publish Weber/Morgan DirectoryPublish Weber/Morgan Directory Grow Volunteer CenterGrow Volunteer Center

www.211ut.orgwww.211ut.org

2-1-12-1-1

I can’t pay my rent My child is

on drugs

I want to kill myself I need to find

childcareI want to

volunteer

Suicide Prevention

Hotline

Child CareResource

And Referral

RentalAssistance

Program

VolunteerCenter

DrugRehabilitation

Center

2-1-1, how mayI help you?

Yes, I can connect you

with someone who can help…

2-1-1 Information and 2-1-1 Information and ReferralReferral

Dial 2-1-1 from anywhere in the stateDial 2-1-1 from anywhere in the state

978-3333978-33331-888-826-97901-888-826-9790

www.211ut.orgwww.211ut.orgwwww.utahcares.utah.govww.utahcares.utah.gov

Monday – FridayMonday – Friday8:30am to 6:00pm8:30am to 6:00pm

After hours voice mailAfter hours voice mail

Lorna L. KociLorna L. Koci801-887-1226801-887-1226

Services DirectorServices DirectorUtah Food BankUtah Food Bank