Bridgestone SENIOR PLAYERS Championship Volunteer Handbook · 2020-01-15 · The Bridgestone SENIOR PLAYERS Championship is known for our wonderful volunteers. To continue this great

Bridgestone SENIOR PLAYERS Championship Volunteer Handbook

2020 Volunteer Chairman: George Van Horne

[email protected]

2021 Volunteer Chairman: Bambi Miller

[email protected]

Firestone Country Club South Course 440 E. Warner Rd. Akron, Ohio 44319 www.bridgestoneseniorplayers.com

www.nogcf.org

mailto:[email protected]


http://www.nogcf.org/

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Table of Contents

Thank you for volunteering 4

Volunteer Events 4

Uniform Pickup 4

Volunteer Party 5

Dave Franklin Awards 5

Pizza Party 6

Breakfast 6

Things to Know as a Volunteer 6

Traits of a Great Volunteer 6

Dress Code 6

What you Can and Can't Bring in as a Volunteer 6

If you are running late or can't make your shift 7

Golf Cart 7

Admission Policy when volunteering 7

Assisting with Multiple Committees 8

Parking 8

Volunteer Shuttle 8

Lunch 9

Food and Drinks 9

Volunteer Barn/Compound 9

Weather- Delays and Early Starts 9

Volunteer Schedule 9

General Policies and Procedures 10

Lost and Found 10

Restrooms 10

Admission Policy when you are not volunteering 10

Volunteer Committee and Assignment Information 10

Gates/Admissions: Michele Tomer-Executive Vice Chairman 10

Rosie Hickin - Vice Chairman Finance and Charity Activities 10

Mark Derrig - Vice Chairman Gates and Information 10

Gates 10

Concessions 11

Finance 11

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Information 11

Will Call 12

50/50 12

Operations: Geoff McClellan-Executive Vice Chairman 13

Bill Mull-Vice Chairman Parking and Signage 13

Steve Hartman-Asst. Vice Chairman Parking and Signage 13

Jamie Broadhead-Vice Chair Volunteer Ops 13

Erin Lehaney-Asst. Vice Chair Volunteer Ops 13

Carts 13

Course Refreshments 13

General Construction 14

Off Course Construction 14

Parking and Signage 14

Radios 15

Roping and Staking 15

Uniforms 16

Volunteer Compound 16

Scoring: Doug Boyer-Executive Vice Chairman 17

Seth Bush-Vice Chairman 17

Don Noble-Co-Vice Chairman 17

Pat Schaffer-Co-Vice Chairman 17

Caddies 17

Junior Volunteers 17

SHOTLink Laser Operators 17

SHOTLink Walking Scorer 18

Security: Jeff Wallick-Executive Vice Chairman 19

Mike Blackburn-Vice Chairman Marshals 19

Kim Nixon-Vice Chairman Transportation 19

Emergency Action 19

Marshals 19

Shuttle Transportation/Special Needs Shuttle 20

VIP Transportation 20

Hospitality: Kevin Harris-Executive Vice Chairman 21

Jovie Valachovic-Co-Vice Chairman Hospitality Services 21

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Kevin Christensen-Co-Vice Chairman Hospitality Services 21

Bob Paulson-Vice Chairman Golf Events 21

Credentials 21

Golf Events 21

Ambassador of Golf: Bambi Miller-Executive Vice Chairman 22

Volunteer Recruiting and Engagement: Nancy Bird-Executive Vice Chairman 22

Emergency Procedures 23

Lost Child 23

Security Issue 23

Medical Emergencies 23

Emergency Evacuation 23

Guests 23

Volunteers 23

Dave Franklin 24-25

Thank you for volunteering

Thank you for volunteering at the Bridgestone SENIOR PLAYERS. Volunteers are truly the backbone of

our tournament! Each year it takes over 900 volunteers that comprise over 34 committees to run the

Bridgestone SENIOR PLAYERS. These committees are responsible for everything from greeting our

patrons at the gate to transporting players and dignitaries to and from the airport. Through the hard

work of our volunteers, Northern Ohio Golf Charities, in partnership with the PGA TOUR were able to

donate over $825,000 to local charities.

You now join the ranks with the best volunteers in the world. We are recognized as being friendly,

helpful, and courteous with a long-standing history and commitment to the Akron area. Together, we

will continue the excellence that had the Bridgestone Invitational named the #1 tournament in the

country by the PGA TOUR in 2015. Thank you for your hard work and commitment. We look forward to

a great year!

Volunteer Events

Uniform Pick-up

Current dates and times for uniform pick-up and volunteer orientation meetings can be found on the

website at this link: http://www.nogcf.org/orientation/. Please make plans to pick-up your credentials,

http://www.nogcf.org/orientation/

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uniforms, extra tickets, money clips or exchange uniform shirts on one of these days. Uniform pick-up is

in the Media Center at the tournament office (440 E. Warner Road, Akron, Ohio 44319).

Each volunteer will receive in his/her uniform bag:

• Uniform Shirt

• Credentials

• Hat/visor (depending on what was selected at the time of application)

• 12x12 Clear plastic bag to carry personal items into the tournament (you are allowed one 6x6x6

bag or one 12x12 clear bag only)

• Commemorative Volunteer Pin

• Invitation to the Volunteer Party

• Any additional shirts or items purchased (if applicable)

• Two weekly grounds passes

If you are unable to pick up your items in person, please arrange to have a friend do so for you.

Otherwise, if you missed the distribution dates, your next opportunity to pick up your uniform will be at

the Will Call Trailer Monday of tournament week.

Remember, you always have the option to have your uniform shipped to your home for $20. Please the

tournament office (330-245-2302) or email [email protected] if you would like to have your uniform

shipped.

Volunteer Party

The Volunteer Appreciation Party will be held on the Sunday before tournament week from 4:00pm –

6:00pm (location varies). Volunteers should park at General Parking on Harrington Rd. Shuttles will be

available to transport volunteers to the South Course. The Appreciation Party is for Volunteers only.

Volunteer Credentials are needed for admittance. Dinner and select beverages will be provided. If you

plan to attend, please RSVP by the requested date at [email protected] or call at 330-245-2302.

Dave Franklin Awards

Each year during the tournament, volunteers are asked to nominate someone who exemplifies the true

and selfless meaning of being a volunteer. This highly respected award is named for David H. Franklin, a

long-time volunteer who worked at the tournament for 25 years before losing his battle with cancer.

Nomination forms can be turned into the Volunteer Compound or the Tournament Office. Forms must

be submitted by noon on Friday of tournament week.

As the tournament draws to a close, a committee selects a recipient from those nominated based on the following criteria:

• Has been a volunteer with the tournament for at least five years. • Has shown personal dedication and commitment to making the tournament successful. • Always responded to what was required, regardless of how mundane the task. • Has been unselfish in her/his efforts, thinking more about making the tournament successful

than receiving individual recognition.



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The award recipient will be announced following the Volunteer Breakfast held on Saturday of tournament week.

Pizza Party

During tournament week, all volunteers are invited to a pizza party (day to be determined). There will be

pizza and wings for all and, as always, the beer trailer will be open. This is a great chance to catch up

with old friends and to make some new friends too. For volunteers that are scheduled to work during

this time, food will be timed for distribution at staggered times so all volunteers have the opportunity to

eat. For those scheduled to work late, efforts will be made to have something brought to you.

Breakfast

On Saturday of tournament week, all volunteers are invited to a breakfast catered by Waterloo

Restaurant back at the Volunteer Compound. Breakfast will be served 6:30am – 9:00am. For volunteers

that are scheduled to work during this time, efforts will be made to have something brought to you.

Things to Know as a Volunteer

Traits of a Great Volunteer

The Bridgestone SENIOR PLAYERS Championship is known for our wonderful volunteers. To continue this

great tradition, we are always looking for new volunteers who demonstrate the traits of a great

volunteer. Volunteers are expected to be friendly, courteous and helpful to guests, vendors, and other

volunteers. A successful Volunteer will display a knowledge and/or willingness to learn about our

tournament, tournament events and golf etiquette in order to assist our guests.

Dress Code

Each volunteer will be provided a logo shirt and cap or visor with your uniform package.

Men wear khaki slacks or knee length Bermuda shorts with short socks. Please - no cargo style

shorts. Women wear khaki slacks, skirts, capris or knee length shorts. No metal spike shoes are

permitted. These items are not on the order form. You must provide your own.

What you Can and Can’t Bring in as a Volunteer

Volunteers are expected to adhere to the same restrictions that guests have when it comes to

tournament entry.

• Volunteers, like guests, are permitted to bring a 6x6x6 bag or purse into the tournament or a

12x12 clear bag. All volunteers are provided with a clear 12x12 bag with their uniform for this

purpose.

• Volunteers are not permitted to bring knives of any kind.

• No cameras (except the newsletter committee)

• 1 unopened bottle of water or unopened snacks. Drinks are provided for volunteers during their

shift.

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• Volunteers are expected to follow the same Mobile Device Policy as guests. Volunteers should

try to encourage guests to follow the Mobile Device Policy. If the issue continues, contact the

Mobile Device Committee.

If you are running late or can’t make your shift

If you are running late or are unable to make your assigned shift, please contact your committee

chairman as soon as possible.

Golf Cart

Any volunteer that uses a golf cart as part of their assignment will be required to follow the Golf Cart

Safety Rules:

• No golf cart will be operated by an intoxicated person.

• Only authorized people may drive a golf cart.

• Do not drive the golf cart until all occupants are seated.

• Prior to driving the golf cart, check to see if it is set to go forward or backward; make

adjustments as necessary.

• Always drive straight up and down a hill.

• Never stand up in a moving golf cart.

• Never make a sharp turn, even on a straight-away. Approach a hill or rise in a straight line.

• Slow down and drive with extra caution when the grass is wet.

• Set the parking brake before leaving the cart.

• Remove the keys when the golf cart is left unattended.

• Golf carts should not exceed maximum capacity. Each rider should have a seat.

• NO ONE UNDER AGE 18 SHALL OPERATE A GOLF CART.

• Volunteers who will need the use of a golf cart will be asked to sign a release form before

receiving your golf cart.

All golf carts are assigned to a specific individual. Do not use another person’s golf cart without their

permission.

Prior to operating a golf cart, volunteers must sign an acknowledgement of the rules and get a golf

cart sticker. Acknowledgements and stickers are available at the Cart Tent and the Information

counter.

Admission Policy when volunteering

Your volunteer credentials will get you admitted into the tournament for the entire week. Volunteers

will need to be in dress code and wearing their uniform shirt and credentials for admission. Volunteers

are expected to adhere to the same restrictions as guests regarding course etiquette and what they can

and can’t bring into the tournament. Volunteers will be wanded through security upon entry to the

tournament. Once inside, please report to your committee for your assigned shift.

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Assisting With Multiple Committees

Typically, volunteers are assigned to a single committee and are assigned shifts based on both the

volunteer’s availability and the committee’s needs. Any volunteer that would like to work additional

shifts or is interested in gaining experience with other committees can volunteer to assist in multiple

committees. If interested, please see your committee chairmen, vice chairman or executive vice

chairman with your availability and the committee(s) you are interested in. If you need further

assistance, contact the tournament office.

Parking

Lot 7 at the corner of S. Main Street and Killian Road has been designated as the volunteer parking

lot. Your badge is your parking pass. Shuttles run continuously to the Killian Road gate at the rear of the

course or the Main Gate at the front of the course.

From the North: Take 77 S to 224 W to the Main St exit. Turn right. Go approximately 2 miles to Killian

Road. Turn left. The Volunteer parking lot is on the right.

From the South: Take 77 N to the Arlington Road exit. Turn right. Go approximately 2 miles to Killian

Road. Turn left. The Volunteer parking lot is on the left.

From the East: Take 224 W to the Main St Exit. Turn right. Go approximately 2 miles to Killian Road. Turn

left. The Volunteer parking lot is on the right.

From the West: Take 224 E to the Main St Exit. Turn right. Go approximately 2 miles to Killian Road. Turn

left. The Volunteer parking lot is on the right.

Volunteer Shuttle

There are four gates into the tournament: Main, East, Killian and Preferred. Shuttles run from the

volunteer parking lot and make stops at both the Main gate at the front of the course and Killian Gate at

the back of the course. Shuttles begin at 5:30am each morning and run until approximately 1 ½ hours

after tournament play ends each day. When getting off at the Main gate, volunteers will need to cross

the street and follow the path to the left to reach the gate. Volunteers who need to get to the walking

scorers/junior volunteer tent, Clubhouse or East gate should take the volunteer shuttle to the Main

gate. East gate is a short walk from there to the other side of Firestone Country Club. When planning

your arrival time for your shift, please make sure to leave enough time to catch the volunteer shuttle for

a ride to the correct gate and the walk to your assigned station. Shuttle wait times can vary.

Shuttle Times

TUESDAY 9:00 AM – 5:00 PM

WEDNESDAY 5:30am to 7pm

THURSDAY - SUNDAY 5:30 AM – 1 ½ HOURS AFTER PLAY ENDS

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Lunch

Every volunteer will receive a meal voucher from his/her Chairman on days worked, which can be

redeemed throughout the day at various locations, including a catered lunch at the Volunteer

Compound. Lunch vouchers are only good for the day issued and are not transferable. When using lunch

vouchers at the concession stands, only select items are available. These items are listed on the lunch

voucher and are non-negotiable. Canned soda is donated by our vendor. If you would like bottled soda,

you must purchase it.

Lunch is served at the volunteer compound daily from 11:30am - 2:00pm. Please see the Tournament

Talk each morning for the daily menu.

Food and Drinks

Refreshments are provided daily in the Volunteer Compound. These are complimentary for all

volunteers during scheduled shifts. Coffee and tea are available each morning at the volunteer

compound for all volunteers.

Volunteer Barn/Compound

The Volunteer Compound is located on the backside of the course. It consists of the Mess Tent, the

screened gazebo and the Volunteer Barn. This is a place for volunteers to relax, rejuvenate and

recharge. Coffee, tea and donuts are available in the food service tent each morning from 6:00am until

gone. Lunch is served daily from 11:30am – 2:00pm. Soda, water and snacks are available throughout

the day. The beverage trailer opens daily in the late afternoon.

The Volunteer Barn is where many of the tournament supplies are stored. There is also a volunteer store

located in the barn where volunteers may purchase uniform shirts, hats and jackets from the current or

previous years, only available as supplies last.

Weather – Delays and Early Starts

Occasionally tee times must be changed due to weather. When this happens, Committee Chairmen will

attempt to reach out to all impacted volunteers with new shift times. Changes in tee times are available

online at www.bridgestoneseniorplayers.org or by downloading the PGA Tour app. If you are unsure if a

change in tee time impacts you, please contact your committee chairman.

Volunteer Schedule

All volunteers are asked to commit to the maximum number of shifts possible. Each committee has

different times and scheduling needs. Please talk to your committee chairmen regarding the

expectations and needs of your specific committee.

Lunch breaks are usually taken before or after your scheduled shift. Please see your Chairman regarding

lunch times. When your scheduled shift is up, please do not leave your station until your replacement

arrives unless directed by your committee chairman.

http://www.bridgestoneseniorplayers.org/

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Weather-related issues play a big part in the timing of all events and your flexibility is greatly

appreciated!

General Policies and Procedures

Lost and Found

Lost and Found is located at each of the three gates while the gates are open. Once the gates have

closed for the day, all unclaimed items are taken to the Media Center. Please take any items you find on

the course to the nearest gate as soon as possible.

Restrooms

Port a Pots are available at the front of the course near Firestone Village. There are also restrooms

located throughout the course. Please see the course map to locate the restroom closest to your

assigned station in order to assist guests

Admission Policy when you are not volunteering

Volunteer credentials will get all volunteers admission into the tournament for the entire week,

including when they are not scheduled. Volunteers will need to wear their credentials for admission.

Volunteers are expected to adhere to the same restrictions as guests regarding course etiquette and

what they can and can’t bring into the tournament. All volunteers will be wanded through security upon

entry to the tournament.

DO NOT WEAR YOUR UNIFORM SHIRT IF YOU ARE NOT WORKING

Volunteer Committee & Assignment Information

Gates/Admissions Michele Tomer - Executive Vice Chairman Rosie Hickin – Vice Chairman Finance and Charity Activities

Mark Derrig- Vice Chairman Gates and Information

Gates

Description

• Greets our guests as they enter one of the three gates, check/scan credentials using

Ticketmaster scanners and offers information in response to guest inquires

• Some volunteers are needed to ride the buses from public parking to the Main gate with

the guests in order to welcome our guests, provide general information and answer

questions.

Scheduling

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• Tuesday through Sunday

• 4-6 hour shifts beginning 1 hour before gates open.

• Buses – Friday, Saturday and Sunday during peak hours

Environment

• Standing for duration of shift

• Long exposure to the elements

• Buses – standing facing backwards while bus is in motion

Concessions

Description

• Coordinates the activities of the volunteer organizations that work the various

concessions stands.

Scheduling

• Pre-tournament work scheduling groups and volunteers for tournament week


• 4-6 hour shifts

Environment

• Long periods of standing and sitting


Finance

Description

• Sells tickets at the gates and Will Call and works closely with Gates committee.

• Operates credit card machine to process purchases.

Scheduling

• Monday through Sunday

• 4-6 hour shifts

Environment

• Long periods of standing

Information

Description

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• Committee members distribute and sell course information guides and assist guests

with their questions and needs.

Scheduling


• 4-6 hour shifts

Environment

• Standing for long periods of time


Will Call

Description

• Distributes tickets left by players, VIP guests, corporate purchases and pre-sale.

Scheduling


• 4-6 hour shifts

Environment

• Standing and walking for most of shift

• Small, enclosed, air-conditioned space

50/50 Raffle

Description

• Sells raffle tickets to the public inside the tournament using hand-held electronic

equipment within an assigned area

Scheduling

• Wednesday through Sunday

• 4-6 hour shifts

• Shift times may vary.

Environment

• Walking and standing entire shift


• Use of electronic devices

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Operations Geoff McClellan - Executive Vice Chairman Bill Mull - Vice Chairman Parking and Signage

Steve Hartman - Asst. Vice Chairman Parking and Signage Jamie Broadhead – Vice-Chair Volunteer Ops

Erin Lehaney – Asst. Vice Chair-Volunteer Ops Joe Hranko Vice-Chair Course Ops

Dean Fygetakes – Chairman Barn

Carts

Description

• Distributes and collects the event golf carts each day. Week prior to play, chairpersons

organize and label carts.

• Must be 18 years of age or older

• Must be able to enforce cart policy

Scheduling

• Some volunteers needed week prior to play

• During tournament week

▪ Monday through Sunday

▪ 4-6 hour shifts

▪ 5:30am until close

• Last day of tournament

▪ Staff until all carts are accounted for

• Monday and Tuesday following tournament

▪ Volunteers needed to load cart on trailer

Environment

• Sitting for long periods of time

• Limited sun exposure

Course Refreshments

Description

• Responsible for stocking the South Course tee boxes and volunteer refreshments areas.

Scheduling

• Setup assistance needed Sat/Sun prior to event for 3-4 hours


• 4-6 hour shifts

Environment

• Heavy lifting and carrying


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General Construction

Description

• Responsible for pre-tournament construction projects on course and with tournament

facilities. Responsible for South Course meshing projects as well as barricading of on/off

course locations as determined by PGA TOUR/GGM leaders

Scheduling

• Hours are flexible prior to tournament week and largely weekends

• During week of tournament

▪ Monday through Sunday

▪ 6-10 hour shifts.

• Sunday

▪ After completion of play till dark, if necessary.

Environment

• Standing, climbing, reaching, squatting, walking, and light physical labor

• Knowledge of tools encouraged

Off-Course Construction

Description

• Roping of parking lots weekend prior to tournament and maintaining parking lots during

tournament week. Bring work gloves.

Scheduling

• Scheduled on set-up weekend


• During tournament week

▪ 2-4 hour shifts needed to maintain parking lots.

• Sunday

o After completion of play till dark, if necessary.

Environment

• Heavy physical labor - good physical fitness strongly recommended

• Repetitive lifting of stakes and hammer weighing less than 15lbs


Parking and Signage

Description

• Coordinates the groups that park cars, as well as greets the guests, provides

information and works with the transportation for each lot.

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• Works closely with Willow security and Boy Scouts

• Places and removes directional road signage on and off the course.

Scheduling

• Friday through Tuesday before the tournament

▪ Set up the lots


▪ Shift times vary.

Environment


• Long periods of standing

Radios

Description

• Distribute, manage and collect radios

Scheduling


• 4-6 hour shifts.

• Shifts start early each day to support other committee staffing.

• Monday post tournament

▪ 4 hours.

Environment

• Sitting for long periods

• Small, enclosed, air-conditioned trailer

Roping/Staking

Description

• In partnership with Global Golf Management, rope and stake the course prior to the

tournament. Responsible for all rope and stake removal following the tournament by

end of day Sunday.

Scheduling

• Set-up weekend


• Tournament Week

▪ 2-4 hour shifts needed to maintain parking lots.

• Sunday

▪ After completion of play till dark, if necessary.

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Environment

• Heavy physical labor - good physical fitness strongly recommended

• Repetitive lifting of stakes and hammer weighing less than 15lbs


Uniforms

Description

• Sorts, packages, and distributes volunteer credentials and uniforms prior to event. Sells

merchandise and additional uniform items during tournament week, works closely with

tournament office to distribute all merchandise to volunteers. Sociable and friendly

while assisting volunteers and answering questions.

Scheduling

• Week of uniform distribution


• 4-6 hour shifts

Environment

• Standing while packaging and distributing

• Little to no exposure to sun

Volunteer Compound

Description

• Responsible for volunteer hospitality and friendly service in the volunteer compound,

which includes serving food and beverages.

Scheduling


• 4-6 hour shifts

• Coverage is needed 5:30am till 2:30pm.

Environment

• Standing and walking for long periods of time

• Light lifting and carrying

• Enclosed, air-conditioned tent

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Scoring Doug Boyer – Executive Vice Chairman Seth Bush – Vice Chairman

Don Noble – Co. Vice Chairman Pat Schaffer –Co. Vice Chairman

Caddies

Description

• Registers caddies at the beginning of the week and then distributes and collects caddie

bibs each day of the tournament.

• Need to be able to enforce committee policies

Scheduling


• 4-6 hour shifts

Environment

• Standing for long periods of time

• Exposure to sun while handing out and collecting bibs

Junior Volunteers (Adult)

Description

• Coordinates the activities of approximately 150 junior volunteers.

Scheduling

• Thursday through Sunday

• 4-6 hour shifts

Environment

• Walking entire shift escorting juniors to various locations on the course


SHOTLink Laser Operator

Description

• Committee members work on the tees, fairways and greens recording shot locations.

• Works with SHOTLink technology.

• May be called on to work as a walking scorer.

Scheduling


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• 1 full round of golf with no breaks

• Mandatory training session the Saturday before tournament

• Optional practice round Wednesday of tournament week (highly recommended)

Environment

• Standing and walking for an entire round of golf (wear comfortable shoes)

• Able to work through an entire round of golf with no breaks

• Use of SHOTLink technology


SHOTLink Walking Scorer

Description

• One walking scorer will be assigned to follow each group of players and record scores on

a hand-held electronic device.

• May be called on to work as a laser operator.

• Works with SHOTLink technology.

• The SHOTLink Walking Scorers Committee will only be open to those that have been

assigned to the committee the last two years. If past committee members are unable to

volunteer, we will take new committee members on an as needed first come, first served

basis.

Scheduling


• 1 full round of golf with no breaks

• Mandatory training session the Saturday before tournament and practice round

Wednesday of tournament week

Environment

• Standing and walking for an entire round of golf (wear comfortable shoes)

• Able to work through an entire round of golf with no breaks

• Use of SHOTLink technology


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Security Jeff Wallick – Executive Vice Chairman

Mike Blackburn- Vice Chairman Marshals Kim Nixon Vice Chairman Transportation

Emergency Action

Description

• Cars are stationed around the course for emergency evacuation. Volunteers drive these

cars and assist transporting the players and caddies from the course to safety.

• Must have a valid driver’s license

• Flexibility to assist other committees when available – based on weather forecast

Scheduling

• Saturday and Sunday prior to tournament

• Wednesday of tournament week to the Monday after the tournament

• 8 hour shifts

Environment

• Sitting for long periods of time

• Ability to get to assigned location quickly when needed

Marshals

Description

• Assigned to various holes, positions and areas of the golf course, including walkways,

clubhouse and driving range. They will assist with maintaining gallery control and easing

the flow of movement for players, caddies, officials, media and spectators.

• Need to be able to enforce PGA TOUR rules and Mobile Device Policy

• Knowledge of golf etiquette

Scheduling

• Wednesday

▪ Limited number needed


▪ 325 daily

▪ 8-10 hour shifts

Environment

• Repetitive standing and sitting throughout shift


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• Some positions may require a straight shift with lunch served at assigned station

Shuttle Transportation/Special Needs Shuttle

Description

• Responsible for transporting special needs patrons to designated viewing areas.

• Must have a valid driver’s license.

Scheduling


• 8 hour shifts.

Environment

• Long periods of sitting


VIP Transportation

Description

• Transports players, officials and VIPs to and from the golf course, airport and hotels.

• Drivers are also needed before and after the event to collect and return cars to the rental company.

• Transportation drivers must be at least 25 years old and have a valid driver’s license

• Must sign a release before operating vehicle

Scheduling

• Before and after the event to collect and return cars to the rental company


• 8 hour shifts.

Environment

• Long periods of sitting in an air-conditioned vehicle

• Driving for long periods of time

• Repetitive climbing in and out of vehicles

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Hospitality Kevin Harris – Executive Vice Chairman Jovie Valachovic - CoVice Chairman Hospitality Services

Kevin Christensen – Co Vice Chairman Hospitality Services Bob Paulson –Vice Chairman – Golf Events

Credentials

Description

• Responsible for checking credentials at all hospitality areas, including Clubhouse, villas

and skyboxes

• Responsible for enforcing admittance policies into all hospitality areas, including

Clubhouse, villas and skyboxes

• Ability to read and identify various credentials and ticket packages

• Responsible for directing guests to correct venues based on credentials

• Provide friendly, courteous assistance to all guests

Scheduling


• 5-6 hour shifts

Environment

• Sitting or standing for long periods of time


Golf Events

Description

• Handles Women’s Executive Luncheon on Tuesday of tournament week

• Handles all of the details of The First Tee Tournament held on Wednesday of

tournament week

• Handles Ambassador of Golf Am-Am on Wednesday of tournament week

• Handles Federation Am-Am on the Monday following tournament week

• Assist with registration and various activities such as event set-up and prior distribution

• Flexibility to assist other committees when available

Scheduling

• Tuesday of tournament week for Executive Women’s Day Luncheon

• Wednesday of tournament week for First Tee and Ambassador of Golf Am-Am

• Flexibility to assist other committees when available

• Monday after tournament week for Federation Am-Am tournament

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Environment

• Most of time spent indoors

• Set-up activities as needed

Ambassador of Golf Event Bambi Miller – Executive Vice Chairman

Description

• Assist with event

Scheduling

• Thursday of tournament week

Environment

• Mostly indoors

• Assisting with set up and additional tasks as needed

Volunteer Recruiting & Engagement Nancy Bird - Executive Vice Chairman

Description

• Working with community groups to recruit new volunteers

• Makes presentations to local businesses and organizations to foster partnerships

• Developing volunteer training sessions scheduled throughout the year

• Responsible for organizing all parties and meetings throughout the year

• All members are expected to work on another committee the week of the tournament

• During tournament week, work with Chairmen to identify potential new leaders

Scheduling

• All year in preparation for tournament

• Expected to work on another committee the week of the tournament

Environment

• Mostly indoors

• Assisting with set up and additional tasks as needed

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Emergency Procedures

Lost Child

If you find a lost child on the course, please contact the nearest Police Officer, Security Committee

Volunteer or take the child to the nearest gate as soon as possible. A message will be displayed on the

scoreboard to help parents find their child.

Security Issue

If you witness an issue on the course that you feel is illegal or you feel is a danger to our guests or

volunteers, please report it to your Chairman. If there is an immediate threat please report it to the

nearest Police Officer, Marshal or Mobile Device volunteer as soon as possible then follow up with your

committee chairman.

Medical Emergencies

If you witness a medical emergency on the course, please report it to the nearest Police Officer, Marshal

or Mobile Device volunteer as soon as possible. If you have a radio, you can also turn to the first aid

channel and call for help. Please report the incident to your Chairman once help has arrived.

Emergency Evacuation

Guests

At any time during play, if the sirens go off, guests are encouraged to exit the course. Shuttles will

continue to run to public parking to help guests back to their cars. We are not able to make guests leave

but if they choose to stay, the PGA TOUR and Firestone Country Club assume no responsibility if they are

injured.

When the evacuation sirens go off, gates will close and new guests will not be permitted to enter the

course. Once play has resumed, guests who were evacuated will be rescanned onto the course. All

guests will have to be re-wanded prior to re-entry.

Siren Codes:

3 short siren blasts – Suspension of play

1 long siren blast – Course evacuation

Volunteers

At any time during play, if the sirens go off, depending on assignment, volunteers may be evacuated to

the nearest enclosed location. For gates, a skeleton staff may remain to secure the gates from re-entry

depending on the severity of the weather. If sirens go off, committee chairmen will communicate

instructions to all volunteers. Please follow your Chairman’s instructions accordingly.

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When the evacuation sirens go off, scheduled volunteers on the Emergency Action Committee are to

report to their assigned station immediately and follow directions provided.

You will be informed about resumption of play as the information becomes avail

Dave Franklin Nomination Form

DAVID H. FRANKLIN VOLUNTEER AWARD This is the 33rd year an award has been given in recognition of the volunteer who best typifies the type of volunteer Dave Franklin was and had been for 25 years. Past recipients are: Jack Border, Frank G. Myers, Al Keller, Emma Schreiber, Dick Jenkins, Bernie Antonino, Ann Berry, Letty Angerer, Andy Maxwell, Rob Keener, Sharlee Guster, Pam Williams, Heather McNeil, Bret Benson, Max Bowers, Dean Fygetakes, Pat Fricker, Pat Schaffer, I. Frank Myers, Steve Kelly, Jesse Pittman, Barbara Dieterich, Sandy Becker-Neidert, Carl Douglas, Shirley Huffman, Kevin Harris, Nancy Bird, Jeff Wallick, Mike Hausch, Todd Krocht, Don Grubaugh, Dee West and Doug Boyer. We ask that the submissions be determined after giving some thought about the potential candidates. Your effective screening of the candidates will help the Selection Committee. The committee will select the volunteer to be honored this year based upon the following criteria:

1) Individual has been a volunteer with the tournament for at least five years.

2) During the years as a volunteer the individual has:

a) Shown personal dedication and commitment to making the tournament successful. b) Always responded to what was required regardless of the mundane task. c) Been unselfish in her/his efforts, thinking more about making the tournament successful

than receiving individual recognition.

We would request that you use the above guidelines in submitting not more than two candidates from your area. The listed criteria are only guidelines and in the event you feel we have omitted some criteria, please let us know. The next page should be used in making your submission. Additional forms are available at the tournament office beginning the week of the tournament. Please be as specific as possible in identifying the basis for the recommendation in order to assist the Committee in its selection.

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All nominations must be received in the Championship office by noon on the Friday of Tournament week.

The award recipient will be announced at the Volunteer Breakfast on Saturday of tournament week.

Plan to be on hand for this important announcement!

NOMINATION FOR DAVID FRANKLIN VOLUNTEER AWARD

NAME OF NOMINEE _______________________________________________________

COMMITTEE _____________________________________________________________

YEARS AS VOLUNTEER ___________________________________________________

• Individual has been a volunteer with the tournament for at least five years.

• During the years as a volunteer the individual has: a) shown personal dedication and commitment to making the tournament successful b) always responded to what was required regardless of how mundane the task

c) been unselfish in her/his efforts, thinking more about making the tournament successful than receiving individual recognition.

BASIS FOR RECOMMENDATION (Please be as specific as possible):

Submitted by ___________________________________

***must be submitted by noon on Friday of tournament week***

Documents

Bridgestone SENIOR PLAYERS Championship Volunteer Handbook · 2020-01-15 · The Bridgestone SENIOR PLAYERS Championship is known for our wonderful volunteers. To continue this great