Bosch Thermotechniek B.V. - nefit-nl.resource.bosch.com · Supplier Manual Version November 2017 2 . Foreword . Dear Supplier, With great interest Bosch Thermotechniek issues its

Supplier Manual

Bosch Thermotechniek B.V.

Supplier Manual

Version November 2017

2

Foreword Dear Supplier, With great interest Bosch Thermotechniek issues its fully refurbished Supplier Manual to further reinforce the communication with your employees. Since the integration of various core activities in our main production location the supply concept has been redesigned, you can read everything about our new Supply concept in the manual as well as the right contact information for all your business related topics i.e. contracting, quality, logistics, invoicing, spare parts involved in supplying Bosch Thermotechniek with quality components just in time. The supplier Manual is managed as a living reference document by Bosch Thermotechniek, summarizing at all times the newest process requirements for the above mentioned topics. The Manual contents will be updated regularly as required and distributed to you exclusively per e-Mail. Please distribute Bosch Thermotechniek’s Supplier Manual within your organization to all departments involved in your business relation with Bosch Thermotechniek (sales, logistics and quality at the very least). By ensuring a sound knowledge of Bosch Thermotechniek expectations we will jointly smoothen operations and identify areas of further potential. Yours sincerely, Keiko Brasser Bosch Thermotechniek B.V. Purchasing Director

Supplier Manual


3

Table of contents Foreword .............................................................................................................. 2 1 Purchasing Management ..................................................................................... 4

1.1 Corporate Agreement ................................................................................................... 4 1.2 Individual/yearly contracts .............................................................................................. 4

1.2.1 Quality Assurance Guideline for Suppliers (QAA) ............................................................ 4 1.2.2 Price Agreement ................................................................................................... 4 1.2.3 Confidentiality Agreement ........................................................................................ 4 1.2.4 Loan Contract ...................................................................................................... 4 1.2.5 Simultaneous Engineering ....................................................................................... 4 1.2.6 N 2580 ............................................................................................................... 5

1.3 Supplier contacts ........................................................................................................ 5 1.4 Sample definition in the Time To Market (TTM) process ............................................................. 6

1.4.1 A sample ................................................................................................................. 6 1.4.2 B sample ................................................................................................................. 7 1.4.3 C sample ................................................................................................................ 7 1.4.4 D sample ................................................................................................................ 7 1.4.5 Notes for sending samples ........................................................................................... 8 1.4.6 Initial Sample Inspection Report (ISIR) ............................................................................. 9

1.5 Change Management ....................................................................................................... 9 1.5.1 Product changes initiated by Bosch Thermotechniek B.V. ...................................................... 9 1.5.2 Product changes initiated by the supplier .......................................................................... 9 1.5.3 Change of production location ....................................................................................... 9

2 Quality Management ......................................................................................... 10 2.1 Preventive methods .................................................................................................... 10

2.1.1 Quality Assurance New Parts (QA-N) ......................................................................... 10 2.1.2 Lean Plant Assessment (LPA) .................................................................................. 11 2.1.3 Process audits .................................................................................................... 11

2.2 Corrective methods .................................................................................................... 12 2.2.1 Line rejects ........................................................................................................ 12 2.2.2 Field rejects ........................................................................................................ 12 2.2.3 8D reports .......................................................................................................... 12

3 Logistics ........................................................................................................ 13 3.1 Service level agreement ............................................................................................... 13 3.2 Planning and procurement ............................................................................................ 13

3.2.1 Material planning and supplier interface ...................................................................... 13 3.2.2 Performance measurement ..................................................................................... 13

3.3 Reusable packaging ................................................................................................... 15 3.3.1 Pool packaging .................................................................................................... 15 3.3.2 EURO-pallets and product-/vendor specific packaging ..................................................... 16

3.4 Delivery requirements .................................................................................................. 16 3.4.1 Communication ................................................................................................... 16 3.4.2 Pre-announcement ............................................................................................... 16 3.4.3 Packaging .......................................................................................................... 17 3.4.4 Documentation .................................................................................................... 17 3.4.5 Loading and unloading ........................................................................................... 17 3.4.6 Acceptance / refusing goods .................................................................................... 17 3.4.7 Standard boxes ................................................................................................... 18 3.4.8 Folding crate ....................................................................................................... 18

4 Invoicing Bosch Thermotechniek B.V. .................................................................. 19 4.1 Invoices .................................................................................................................. 19 4.2 Samples .................................................................................................................. 20 4.3 Line rejects .............................................................................................................. 20 4.4 Field Rejects ............................................................................................................ 20

Supplier Manual


4

1 Purchasing Management A number of standard agreements apply to the business relationship with Bosch Thermotechniek B.V., which is part of Bosch Thermotechnology.

1.1 Corporate Agreement The Corporate Agreement provides a framework in which to develop the business relationship with Bosch Thermotechniek B.V. It applies to all Individual/yearly contracts covered by this Agreement, as well as to the forecast and order plans prepared on the basis of the Individual Contracts. The Corporate Agreement has the following appendices:

Appendix 1: Terms and Conditions of Purchase of Bosch Thermotechnik GmbH (version 01/2011)

Appendix 2: Agreement on Quality and Corporate Social Responsibility (Quality Assurance Agreement 02/2014)

Appendix 3: Handling of Warranty claims Appendix 4: Confirmation of insurer Appendix 5: Suppliers’ Logistics Manual (“Supplier manual for Logistics’”) (Release 3.0)

http://purchasing.bosch.com, Download service

The Terms and Conditions of Purchase included in Appendix 1 plus the delivery and payment terms agreed upon in the respective Individual Contracts form the basis of this Agreement. Any general business terms and conditions of the Supplier are hereby expressly excluded.

1.2 Individual/yearly contracts

1.2.1 Quality Assurance Guideline for Suppliers (QAA) This Agreement is an integral part of the corporate agreement with Bosch Thermotechnology and shall apply correspondingly to the business relationship between the supplier and companies within Bosch Thermotechnology. The subject of this Agreement is products and/or services delivered by suppliers. This Quality Assurance Agreement consists of mandatory requirements for suppliers. Individual quality assurance activities will be agreed between the Bosch Thermotechnology business divisions or plants and the supplier in Individual Quality Agreements.

1.2.2 Price Agreement This Agreement covers what Bosch Thermotechniek B.V. shall procure from the supplier for delivery to Bosch Thermotechniek plants, subsidiaries and sales companies. This applies for a specific period that is mentioned in the Agreement. The document Bosch Thermotechnology Norm N2580 (see 1.2.6) is an integral part of this contract.

1.2.3 Confidentiality Agreement During the term the Parties, will exchange commercial and technical information (drawings, measurements results, experience, samples, etc.) relating to a specific subject. Both Parties shall use information disclosed by the other Party solely for the purpose of the intended cooperation and shall keep it confidential.

1.2.4 Loan Contract The Loan Contract is an agreement between Bosch Thermotechniek B.V. and the supplier. Bosch Thermotechniek B.V. purchases its product-related tooling and loans the supplier the tooling.

1.2.5 Simultaneous Engineering The purpose of this Agreement is to set out the terms and conditions for the development and supply of products for engineering projects.

http://purchasing.bosch.com/

Supplier Manual


5

1.2.6 N 2580 Bosch standard N2580 on substances, http://purchasing.bosch.com (Download service) This is the Bosch Thermotechnology norm governing prohibition of materials and the obligation to declare all materials supplied to Bosch Thermotechnology. Its objective is to ensure safe and environmentally sound procedures at all phases in the product lifecycle. It is also intended to enable Bosch Thermotechnology to comply with corresponding customer requirements. The following items are affected: - Product materials

- Products - Components - Materials - Preparations

- Auxiliary manufacturing materials - Lubricants - Test media - Cooling lubricants - Emulsion cleaners - Hydrocarbon cleaners - Water-based cleaners - Anticorrosive agents (also in VCI packaging)

- Packaging materials This Bosch Thermotechnology norm applies to all deliveries to Bosch Thermotechnology business units worldwide. This Bosch Thermotechnology norm does not have any consequences for the supplier’s obligation to comply with national legislation and regulations.

1.3 Supplier contacts To ensure that communications take place between the right people and at the right levels, we ask our suppliers to provide us with the information in the table below.

Person responsible Operational staff Bosch

Thermotechniek B.V. counterpart

General Director

Name:

Purchasing Director Phone: Fax: Email:

Sales Manager

Name: Commercial Purchaser

Phone: Fax: Email:

Logistics Manager

Name: Materials

Management Phone: Fax: Email:

Quality Manager

Name: Supplier Quality

Department Phone: Fax: Email:

Figure 1: Supplier contacts

http://purchasing.bosch.com/

Supplier Manual


6

1.4 Sample definition in the Time To Market (TTM) process In the TTM process, there are 4 stages for the samples: A sample Functional Sample B sample Test and Development Sample C sample Release and Field Test Sample D sample Zero Series Production Sample

Figure 3: TTM process

1.4.1 A sample Name Functional sample

Purpose Concept selection: Feasibility product specification and Industrial design release. Appliance : Feasibility of dimensions Components : Feasibility of function

Parts New parts can be made in the sample department; no drawings necessary, sketches with basic dimensions are needed. Details of testing and function are described in the test plan.

Supplier Manual


7

1.4.2 B sample Name Test/development sample

Purpose Verification of technical specifications before ordering the tools; industrial design confirmation.

Parts All parts must be ordered with a drawing and be delivered by the possible definitive suppliers or sample workshop .The new parts are not produced with the definitive tooling, but generally out of the final material. Details of testing and function are described in the test plan.

1.4.3 C sample Name Release/field test sample

Purpose Release of tooling and purchased parts. Field test started. Release for zero series.

Parts All parts must be ordered with a drawing and be delivered by the definitive selected suppliers and all parts must be produced with the definitive tooling and using the definitive materials. Details of testing and function are described in the test plan.

1.4.4 D sample Name Zero-series sample Purpose Pre-series with verification of process capability.

Release of SOP.

Parts All parts are released and will be ordered automatically (ERP system).

Supplier Manual


8

1.4.5 Notes for sending samples Please pay attention to the following when samples are being sent to Bosch Thermotechniek B.V.: Delivery address:

Bosch Thermotechniek B.V. Zweedsestraat 1 (Deur 8) 7418 BG Deventer Netherlands

Products with C sample, D sample or series status must be produced with the definitive production tools (1.5.3 and 1.5.4).

All previous releases are invalid. Deliveries must be accompanied by an “Initial Sample Inspection Report” (ISIR). Deliveries without an identification form (see below) will not be accepted. Identification form must be applied to one of the sides of the box (Not on top or bottom).

Figure 4: Sample certificates

NOTE! PLEASE PUT THE ID FORM ON THE OUTSIDE OF THE DELIVERY!

Supplier Manual


9

1.4.6 Initial Sample Inspection Report (ISIR) Sampling of new or changed products and processes should provide evidence that quality requirements in drawings and specifications agreed by the contracting parties have been fulfilled. Sampling includes the entire process, from definition of technical and commercial constraints between the contracting parties through to initial sample inspection as a prerequisite for the release of serial delivery. Initial samples are products that were manufactured entirely with the production equipment and under production conditions, i.e. initial samples are representative of serial production of the design release in question. The ISIR consists of a cover sheet and the inspection result data sheets agreed upon by the customer and supplier, as well as any other necessary documents. The sampling results must be clearly documented for each individual sample in the ISIR. Samples from multiple cavity tooling must be clearly identified to allow them to be assigned to the appropriate individual measurements. Sampling is triggered by the Bosch Thermotechniek B.V. Purchasing department. The supplier is provided with the ISIR form sheets and the part’s documents when the order is placed. The samples and sampling documentation received will be evaluated by the department responsible at Bosch Thermotechniek B.V. If samples deviate from the specifications, the responsible department determines (together with engineering departments) whether and how the parts can be used.

1.5 Change Management

1.5.1 Product changes initiated by Bosch Thermotechniek B.V. If Bosch Thermotechniek B.V. decides to change an item or items the supplier receives an email with the specification(s), a form with the head text “IMPORTANT" and a paper with the information of the changes per item number. The form with the text “IMPORTANT” contains the revision number, ECR number, item number and descriptions of the new item(s). The supplier must stick the form on the pallet/box of the first delivery of the (new) items.

1.5.2 Product changes initiated by the supplier A change in product must always be sent to commercial purchasing, including:

1. change description 2. reason for the change 3. expectations regarding quality and pricing 4. comparison of quality performance between old and new products

1.5.3 Change of production location Engineering changes of (supplier) production location must always be notified. To avoid variations in the quality level in the product due to this change in location, Bosch Thermotechniek B.V. will decide what needs to be done to release the new process. New samples normally have to be checked to release the change. In some cases it may be necessary to conduct a process audit to check if the level of quality assurance in the process is acceptable.

Supplier Manual


10

2 Quality Management Because production at Bosch Thermotechniek B.V. uses the lean production method, very limited incoming inspections are conducted on products supplied. Due to this working method, non-conformant products can disrupt the production process substantially. Bosch Thermotechniek B.V. therefore focuses on preventive quality methods as much as possible. The preventive and corrective methods used by Bosch Thermotechniek B.V. will be described in more detail in this section.

2.1 Preventive methods

2.1.1 Quality Assurance New Parts (QA-N) A QA-N is performed to pay extra attention to critical specifications in a drawing or Material Order Specification (MOS) of a part. To decide which parts in a new project need a QA-N, all parts are checked to determine how critical they are. In the QA-N, the severity of the critical specification is defined by Bosch Thermotechniek B.V. The supplier should complete the form by filling in the rest. The QA-N shows us how the supplier ensures that the critical specifications are met. The supplier has to manufacture the parts according to the drawing and if applicable to a Material Order Specification (MOS). Because deviations in some properties/dimensions mean immediate problems for Bosch Thermotechnology production/quality, the supplier needs to have a process to verify these properties/dimensions, to make sure that no critical failures are delivered. This becomes a structured quality verification process and the results need to be made available to Bosch Thermotechnology.

F Figure 5: General process

This will lead to better process control and ultimately to fewer production failures at the supplier, and a constant quality of delivered parts for Bosch Thermotechnology.

Supplier Manual


11

2.1.2 Lean Plant Assessment (LPA) To get a first overall impression of a new supplier or a new plant, an LPA can be carried out. Six aspects are checked in an LPA: Logistics, Quality Management, Corporate Management, Production, Technology/Development and Cost/Prices.

2.1.3 Process audits All Bosch Thermotechnology suppliers need to have at least ISO:9001 certification to ensure a minimum quality level. On top of that our new and critical suppliers will be audited according to VDA6.3, a German quality standard that is used in the automotive industry. During the audit, a questionnaire is used to check the quality assurance level of the following subjects (if applicable): Product development, Process development, Suppliers / Input material, Production and Customer satisfaction, Service & health, safety and environment. Non-conformities found during the audit need to be covered by corrective actions by the supplier. A corrective action plan must be made within one month of the audit. Depending on the score in the audit, the corrective actions will be checked in a follow-up visit within a reasonable timeframe.

Supplier Manual


12

2.2 Corrective methods

2.2.1 Line rejects Because very limited incoming inspection is conducted, line rejects may be found during the assembly process at Bosch Thermotechniek B.V. Line rejects will cause a disruption in the assembly process and should therefore be avoided as much as possible. When a line reject occurs, this will be handled by the quality department. The quality department will handle the line reject to:

1. keep the quality of the boilers produced at a high level 2. avoid disruptions in the assembly process

The supplier will be involved to achieve this. In practice this means that the supplier needs to exchange defective and blocked parts as soon as possible for good parts. When line rejects lead to stagnation in the production or a rework action, the supplier will be held responsible for this and will be charged for all costs that were incurred.

2.2.2 Field rejects The field rejects from Bosch Thermotechniek B.V. will be handled by Bosch Thermotechniek field reject centre at the plant in Deventer. All field rejects will be booked in a system. Products that are within the guarantee period, as agreed in the Corporate Agreement, will then be handled in the process. When there is a failure in the product, it will be shipped to the supplier for further analysis. The field rejects will be shipped to the supplier on a regular basis. Bosch Thermotechniek B.V. expects that the supplier will analyse the parts and give feedback.

2.2.3 8D reports When a field or line reject is critical, an 8D report is requested to check that there is sufficient follow-up of the failure. The 8D report can only be closed when the supplier shows sufficient measures have been taken to resolve the failure and to prevent the failure from happening again in the future.

Supplier Manual


13

3 Logistics

3.1 Service level agreement If a service level agreement (SLA) is in place between Bosch Thermotechniek and the supplier, the below information is not valid unless explicitly referred to in the SLA. Details regarding process, lead time, etc., per article, are agreed upon and captured in the SLA.

3.2 Planning and procurement

3.2.1 Material planning and supplier interface Procurement of material is done through scheduling agreements created by the purchasing department. Per supplier, one scheduling agreement is created. In the scheduling agreement detailed information like price, production and material release period for each article that is supplied by the supplier, are fixed. The following periods for production and material release periods are standard: Production release: 4 weeks Material release: Production release period +4 weeks Exceptions from above standards can only be agreed upon with the purchasing department and need to be recorded in an SLA.

3.2.1.1 Procurement Planning Based on the production planning, the ERP system creates demand on component level. This demand is transferred to the supplier in the following standard formats and frequency:

1. On a weekly basis, a rolling 13 weeks delivery schedule. The schedule contains fixed lines (the deliveries within the agreed lead time) and forecast lines (the short term forecast).

2. On a monthly basis, a rolling 12 months forecast is send to the supplier. Schedules and long term forecast are send on Monday. The dates on the delivery dates are to be considered as:

a. date of receipt in case of DAP b. date of pick up in case of FCA

3.2.1.2 Transmitting of information Within DevP, there are three standard formats and methods of transmitting delivery schedule and forecast: -EDI/ASN -A text file and PDF by e-mail Preferred standard is EDI and the aim is to implement this with all suppliers.

3.2.2 Performance measurement On a yearly basis, the logistics department will assess the supplier’s logistics performance based on a BOSCH TT standard vendor rating survey. This survey will be shared with the Purchasing department and discussed with the supplier in the yearly negotiations. Additional tot this, the following logistics KPI’s are used as an input to assess the suppliers logistics performance: -Delivery performance measurement (OTD, par. 3.2.2.1) -Logistics quality indicator (LOG PLKZ, par. 3.2.2.2)

3.2.2.1 Delivery performance measurement Every delivery will be judged on its timeliness, On Time Delivery (OTD): -deliveries on the requested days, one day before or one day after the requested date, are scored 100%. -deliveries more than one day before or after the requested date are scored 0%. The supplier will be informed on his score minimum once per year.

Supplier Manual


14

3.2.2.2 Logistics quality indicator Each logistical deviation on delivery will be recorded in the Logistics Quality indicator (LOG PLKZ). The following categories are assessed: -Delivery papers -Adherence to time window (if applicable) -Packaging -Quantity deviations -Other physical problems If applicable the supplier will be informed within 24 hours after occurrence of a logistics deviation and is required to reply within 48 hours with a solution or informing of measures taken. If necessary, scores on the KPI’s can be a trigger to start improvement actions with suppliers.

Supplier Manual


15

3.3 Reusable packaging

3.3.1 Pool packaging Bosch Thermotechniek B.V. owns and operates a pool of several types of reusable standard packaging, pool packaging, see figure 9. All pool packaging is provided with the logo of Bosch Thermotechniek B.V.. The pool packaging remains the property of Bosch Thermotechniek B.V. and can be claimed by the owner at any time. Empty pool packaging (including plastic bags and identification forms) can be ordered at [email protected]. This can only be done by faxing or e-mailing a copy of the order form. Suppliers must inform Bosch Thermotechniek B.V. about their requirements for pool packaging and the delivery address. The order amount depends on the type of pool packaging (available on request: see 1.4 for a list of those responsible in the departments). Please take in account that when pool packaging is ordered, the delivery time is up to 1 week. The minimum order quantity is 1 pallet of 1 type of pool packaging. Orders will only be sent on Tuesday and Thursday.

Figure 9: Standard reusable packaging Pool packaging will be sent on a EURO-pallet and the pallet will be exchanged at the moment of delivery. Storage of the pool packaging is at the hirer’s expense. All packaging types must be protected against the influence of all weather conditions. Hirers must arrange for insurance of the pool packaging against fire, theft, etc. at their own expense. The Supplier must handle the pool packaging with care. In the event of damage, the deposit for the pool packaging may not be returned, depending on the level of damage. The damage will be reviewed by Bosch Thermotechniek B.V. and details communicated if required. These conditions embody the right to compensation for the party hiring the materials out. For the purposes of identification, each pool packaging item has to be supplied with the identification card provided. Bosch Thermotechniek B.V. cannot accept your shipment without this card. All products have to be packed in the plastic bags provided. This to protect the products and the reusable packaging against damage and dirt. The Supplier will deliver an overview of the incoming and outgoing quantities of the pool packaging every quarter. Bosch Thermotechniek B.V. calculates the emballage balance for each type of pool packaging every year at 30 November. Based on this calculation the new deposit value will be determined. The deposit is based on the average emballage stock at the possession of the Supplier at the end of Quarter 1, 2, 3 and 30 November. The Supplier will receive from Bosch Thermotechniek B.V. a debit or credit invoice for the difference between the old and the new deposit value. The deposit on the pool packaging will be cleared every year for each type of pool packaging. No discount of any sort whatsoever will be given on the payment. Bosch Thermotechniek B.V. will handle the invoice for the deposit. The amount of pool packaging used to deliver the articles, should be stated on the packing list with the item number and the name of the type.

Grey bin middle T00711958A 400x300x150 Max. weight 8 kg

GGrey bin small T00711959A 300x200x120 Max. weight 6 kg

Folding crate grey/blue T00711998A 600x400x220 Max. weight 15 kg

Grey bin big T00711999A 795x600x235 Max. weight 8 kg

ESD BOX 774602053A 600x400x220 Max. weight 15 kg

mailto:[email protected]

Supplier Manual


16

The pool packaging will be delivered to the hirer in a clean condition and must be returned to Bosch Thermotechniek B.V. in a clean condition. Bosch Thermotechniek B.V. will treat dirty pool packaging as a non-conformant product. The production department will regard this as a quality problem and the deposit will not be repaid. Bosch Thermotechniek B.V. has the right to check the use of the reusable packaging at random points in time by an accountant acting on its behalf. The check can extend to the use of the reusable packaging in the three previous years. Hirers have the obligation to allow the accountant to check the administration regarding the use of the reusable packaging. Bosch Thermotechniek B.V. can instruct persons to check the fulfilment of the obligations the hirer has undertaken by virtue of this agreement. Hirers must give these persons access to their company at any moment on request by Bosch Thermotechniek B.V.

3.3.2 EURO-pallets and product-/vendor specific packaging EURO-pallets and product-/vendor specific packaging are exchanged 1 on 1 at TTNL. We will not pay for this type of packaging/emballage. In case the exchange is not possible at the time of delivery of new products, the emballage needs to be picked up within a week. If packaging is sent to the supplier on a DIN pallet, the pallet is then charged to the supplier.

3.4 Delivery requirements

3.4.1 Communication For the different subjects you can contact the following department / persons.

Subject Name Mail address Phone number Announcement Goods receiving [email protected] +31 570 60 2619 Documentation Rudy Boesveld [email protected] +31 570 60 2815 Emballage Tinus Wolgen [email protected] +31 570 60 2645 Pool packaging Tinus Wolgen [email protected] +31 570 60 2645 Acceptance / refusing goods

Rudy Boesveld [email protected] +31 570 60 2815

Operational issues

Pim Bax [email protected] +31 570 60 2733

3.4.2 Pre-announcement Notification shipments / pickups in advance, 24 hours up front or sooner. The notification consists of a date, delivery time + freight note. Suppliers can announce the delivery / pickup on the mail address: [email protected].

- Supplier receives a confirmation for the delivery. If the schedule for the specified time is already full, a new time is proposed. Delivery on working days until 15:00 pm

- If the driver is too late, the driver needs to wait for a free dock / timeslot. If a dock is available, then h / she may unload, if not, the driver will have to wait until it is possible according our schedule. The late delivery will be recorded in LOG PLKZ score.



Supplier Manual


17

3.4.3 Packaging Goods need to be delivered on a Euro pallet (80x120cm), if not possible, please in consultation. Some exceptions are made for disposable pallets or DIN pallets, size 100 x 120

- Packaging requirements: o Height, maximum 120cm (including pallet), o Width, euro pallet 80cm o Minimize pallet sealing, only if requires, preferably strapping. o Information for on the packaging (Example pallet card available):

Name supplier Shipping date Article number Article description Quantity per packages Barcode with our article number and a barcode with the quantity. (type 128)

- It is necessary that each pallet is provided with a pallet card with the following information:

o Article number(s) o Article description o Shipping date o Number of packages on a pallet o Quantity per packages o Total quantity on pallet

- In case of offering mixed pallets, the pallets needs to have a label with “Mixed pallet”. Including a

document on the pallet with the article numbers, description and quantity. Annex: A

- Any change of packaging must be submitted to your contact.

3.4.4 Documentation In each shipment there is a delivery note/ waybill present. If mixed pallets are offered see 1.3 packaging.

- The following information needs to be on the freight note: o Article number o Article description o Delivery note number, if possible barcode (type 128) o Number of packages on a pallet o Quantity per packages o Total quantity on pallet o Order number o Emballage type and quantity of delivered emballage (Annex B)

3.4.5 Loading and unloading Goods will be unloaded by staff of Bosch Thermotechniek. Loading of the truck will be done by the driver himself. The driver can use the existing equipment from Bosch Thermotechniek. If the driver damages the equipment or the building, he will be held liable for the damages/costs.

3.4.6 Acceptance / refusing goods The goods will be accepted in principle. If the goods are not delivered as required then we will look what the best solution is for that specific case. Examples:

- No announcement - No / no right documents - Damages - Incorrect deliveries (wrong articles and quantities) - Bad quality/ not according to the Specs - Etc.

These deviations are recorded and tracked in our LOG PLKZ

Supplier Manual


18

3.4.7 Standard boxes When you order one of our standard boxes, you will receive the boxes with bags and identification cards. All products have to be packed in the plastic bags provided and the identification card has to be placed on the packaging when the product is delivered. This is to protect the products and the reusable packaging against damage and dirt.

3.4.8 Folding crate When you order a folding crate, you will receive a crate with a bag and an identification card.

Supplier Manual


19

4 Invoicing Bosch Thermotechniek B.V.

4.1 Invoices The details that you as a supplier have to state on the invoice to Bosch Thermotechniek B.V. are listed below. The invoice must be sent to the following address: Bosch Thermotechniek BV Bosch Thermotechniek BV

T.a.v. Crediteurenadministratie Attn: Fin. Dept. Postbus 3 P.O. Box 3 7400 AA Deventer 7400 AA Deventer The Netherlands The invoice must state the address and bank details (IBAN/BIC) of the supplier. The VAT numbers of Bosch Thermotechniek B.V. (NL003808695B01) and the supplier must both be given

on the invoice. The invoice must state the Bosch Thermotechniek B.V. part number. The invoice must always contain: delivery note number and the order number. For every delivery note number one invoice Invoices must be composed as prescribed. Invoices can be send digitally to [email protected] We only accept invoices by mail or by post.

Supplied to: Bosch Thermotechniek B.V. or Bosch Thermotechniek B.V. Parts Service Quantity Part number Price per unit Amount

1000 T00789123A € 0.10 € 100.00 1000 T00456789A € 0.20 € 200.00

CMR: 057085

1000 T00987654A € 0.10 € 100.00 1500 T00654123A € 0.20 € 200.00

CMR: 057690

100 T00456321A € 0.10 € 100.00 250 T00123456A € 0.20 € 200.00

Subtotal: € 934.05 VAT: € 177.47 Payable: € 1111.52

Supplier Manual


20

4.2 Samples Please send the invoices after the samples are judged by Bosch Thermotechniek.

4.3 Line rejects Invoices will be send by Bosch Thermotechniek B.V.. Additional costs can be added.

4.4 Field Rejects If the supplier is liable for the defect, supplier has to send a credit note.

Documents

Bosch Thermotechniek B.V. - nefit-nl.resource.bosch.com · Supplier Manual Version November 2017 2 . Foreword . Dear Supplier, With great interest Bosch Thermotechniek issues its