BMO Employee Survey 2012

2012 Annual Employee Survey ResultsRDF Client Services: After Sales & Admin, Ontario & Atlantic, Abbas, Abraham

Survey conducted April 2012

Prepared by:

Confidential – for internal use only

CONFIDENTIAL

2

Contents

RDF Client Services: After Sales & Admin, Ontario & Atlantic

Survey objectives and next steps 3

Participation 5

Survey resultsEmployee Engagement Index (EEI) 6Most favourable and most unfavourable questions 9Strengthening the BMO Culture Index 12Performance Management Index 14Diversity Index 15Banking group specific questions 18

AppendixAES questions results with trending 20Action planning worksheet 28

CONFIDENTIAL

3RDF Client Services: After Sales & Admin, Ontario & Atlantic

AES Objectives Assess the degree of employee engagement at

all levels across the organization. Acquire employee views on key strategic

initiatives. Learn from our employees what changes would

improve the business. Set the stage for open discussions between

leaders and employees about issues employees feel need management attention.

Develop and implement detailed action plans to improve the business and workplace going forward.

Employee Engagement Research shows that engaged employees are

more likely to stay with their company, drive performance output, be an advocate of its products and services and contribute to bottom-line business success.

It is important to take the time to inform employees of AES results and have them see evidence of change.

AES objectives and employee engagement

CONFIDENTIAL


Manager’s next steps and AES resources

AES resources materials for managers AES Intranet site (http://aes.bmogc.net)

Quick Reference Card for Leaders Leader’s Guide to 2012 AES Steps to Action Planning Action Planning Worksheet Template

Manager’s next steps: Share results with employees. Work with employees to identify issues needing attention. Develop action plans to address key issues. Implement Action plans. Monitor Action plans and adjust as necessary.

CONFIDENTIAL

5

Participation


Note: Response rate for 2012 is based on the total number of AES participants for this group divided by the total number of eligible employees in the group as of March 16, 2012. Eligible employees include all active permanent full time and permanent part time employees.

Number of Respondents Response Rate2012 2011 2010 2012 2011 2010

BMO Financial Group 38932 32238 30679 83% 84% 85%

P&C Canada, Techar, Franklin J. 14124 14204 13426 82% 83% 83%

RDF Client Services: After Sales & Admin, Ontario & Atlantic, Abbas, Abraham

10 10 10 100% 100% 100%

Group

CONFIDENTIAL


Employee engagement is the degree to which employees are engaged with our company, their work and leadership. High employee engagement is a prerequisite to top performance and essential to defining a great customer experience. AES measures engagement on 18 indicators that reflect employees’ relationship with our company, their manager, career, job, workgroup and customers. The stronger the relationship is with each ofthese six engagement components, themore engaged the employee will be with theenterprise as a whole.

Employee engagement AES construct

CONFIDENTIAL

7

92%

63%

53%

74%78% 75%

2012 2011 2010

Your Group Banking Group

Banking Group 2012

60%

79%

75%

66%

75%

89%

100%

90%

70%

100%

100%

90%

70%

60%

70%

50%

50%

80%

40%

50%

50%

50%

60%

70%

Company

Manager

Work Group

Job

Career/Profession

Customer

2012 2011 2010


Employee Engagement Index shows the strength of the overall relationship between employees and the organization taking into account six primary components of engagement.

Employee engagement results for your group

Employee Engagement Index (EEI) and components

Note: Customer component score valid for 2012. Previous years’ customer component scores may not be directly comparable due to 2012 changes to customer component items.

CONFIDENTIAL


Employee engagement results in detail

Note: Customer component score valid for 2012. Previous years’ customer component scores may not be directly comparable due to 2012 changes to customer component items.

% High Agreement (7, 8 or 9)Your Scores Banking Group BMO

2012 2011 2010 2012 2011 2012 2011n= 10 10 10 14124 14204 38932 32238

Employee Engagement Index (EEI) 92% 63% 53% 74% 78% 75% 76%

Company 100% 70% 40% 60% 67% 62% 66%9. Overall, I am satisfied with BMO Financial Group as a place to work. 100% 100% 60% 77% 83% 79% 82%10. Even if I had the opportunity to get a similar job with another organization, I would stay with BMO Financial Group. 100% 70% 50% 68% 74% 69% 72%11. As openings arise, I would recommend employment at BMO Financial Group to a friend. 100% 80% 60% 71% 78% 75% 78%Manager 90% 60% 50% 79% 80% 79% 79%25. Overall, I am satisfied with my manager. 100% 60% 50% 83% 84% 83% 83%26. My manager and I work well together. 100% 80% 50% 85% 85% 85% 85%27. Overall, my manager is effective in his or her role. 90% 60% 50% 82% 83% 82% 82%Work Group 70% 70% 50% 75% 77% 77% 77%30. Overall, I am satisfied working with my current work group. 90% 70% 50% 83% 85% 84% 84%31. The employees I work with are committed to doing quality work. 70% 80% 80% 85% 86% 87% 87%32. Individuals in my work group work together effectively. 80% 80% 80% 84% 85% 85% 85%Job 100% 50% 50% 66% 74% 69% 74%34. Overall, I am satisfied with my job. 100% 70% 50% 75% 83% 78% 83%35. I get a real sense of accomplishment from my job. 100% 50% 50% 76% 82% 77% 81%36. I am in a job that allows me to do the work I do best. 100% 60% 60% 75% 81% 77% 81%Career/Profession 100% 50% 60% 75% 80% 76% 79%57. Overall, I am satisfied with my choice of career/profession. 100% 50% 60% 82% 85% 84% 85%58. Working at BMO Financial Group has been a good career choice for me. 100% 70% 70% 83% 87% 85% 87%59. I believe I can fulfill my career goals at BMO Financial Group. 100% 90% 70% 80% 85% 81% 84%Customer 90% 80% 70% 89% 88% 85% 82%60. I contribute to achieving our vision to be the bank that defines great customer experience. 100% 100% 70% 97% 97% 96% 96%61. I actively recommend BMO Financial Group’s products and services to family members and friends. 90% 80% 80% 90% 92% 86% 88%

CONFIDENTIAL

9

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

1. I am proud to w ork for BMO Financial Group.

5. At BMO Financial Group I am treated w ith respect.

71. I am aw are of BMO Financial Group's standards for ethical behaviour.

72. I am aw are of the consequences of violating BMO Financial Group’s ethicalstandards.

74. An important part of doing my job w ell is to understand and comply w ith thelaw s and regulations that apply to w hat I do.

75. Internal control functions such as Risk, Compliance and Audit play animportant role in helping us to achieve our vision of being the bank that defines

great customer experience.

76. BMO Financial Group has a positive impact on the communities in w hich w eoperate.

14. My manager values my opinion.

15. My manager is committed to creating a diverse, inclusive and barrier-freew ork environment so that all employees can contribute fully.

16. My manager supports me in meeting my w ork and life commitments.


Most favourable items for your group

Notes: Items shown have the highest 10 scores, including ties.

Most Favourable and Most Unfavourable are determined by showing the items with the highest high agreement scores (most favourable) and highest low agreement scores (most unfavourable).

This slide is only presented for groups with fewer than 35 respondents.

The following chart shows the AES questions that have the greatest percentage of high agreement ratings (7, 8 or 9) for your group.

CONFIDENTIAL

10

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

17. My manager actively supports relevant learning in my w ork group.

18. My manager and I have discussed my performance objectives for this year.

21. I understand how my performance and the performance of the businessimpact my variable pay (e.g., Short-Term Incentive Pay [STIP], commissions,

etc.).

22. My manager (or manager once removed [e.g., my manager’s manager])and Ihave discussed my skill and/or development needs for my current position.

23. My manager (or manager once removed [e.g., my manager’s manager]) andI have had an effective career conversation in the last year.

24. My manager provides support as needed to help me do my job effectively.

28. In my w ork group, w e live BMO Financial Group’s Corporate Values.

33. My w ork goals and objectives are realistic.

37. I am involved in decisions that affect my job.

38. I have the freedom necessary to do my job effectively.


Most favourable items for your group




The following chart shows the AES questions that have the greatest percentage of high agreement ratings (7, 8 or 9) for your group.

CONFIDENTIAL

11

20%

10%

10%

10%

10%

7. My total compensation (base salary plus bonus and/or commissions) isfair compared to other people performing similar jobs at other companies.

6. My total compensation (base salary plus bonus and/or commissions) isfair compared to other people at BMO Financial Group w ith similar jobs in

similar groups.

29. Work is distributed fairly in my work group.

44. The technology I use in my job allows me to work as efficiently andeffectively as possible.

p3. Non-performers are consistently held accountable for theirperformance.


Most unfavourable items for your group




The following chart shows the AES questions that have the greatest percentage of low agreement ratings (1, 2 or 3) for your group.

CONFIDENTIAL

12

93% 90%100%

80%

100%

89% 88%

98%

87%83%

88% 88%

97%

86% 83%

0%

20%

40%

60%

80%

100%

Strengthening the BMOCulture Index

Positive Role Modeling Understanding &Conviction

Right Capabilities Formal Mechanisms

Your Group

Banking Group

BMO Overall


The “Strengthening the BMO Culture” Index points to mindsets and behaviours that influence our corporate culture.

Our corporate culture is defined by our vision to be the bank that defines great customer experience.

In order to successfully achieve our vision, we need to address and align the four components of the Influence Model (see right).

Each component measures one element of the Influence Model and is the average of the 2 or 4 item scores. The Index measures all elements of the Influence Model and is the average of the 4

component scores.

Strengthening the BMO Culture Index

Understanding and Conviction: I know what is expected of me and it is meaningful to me

Positive Role Modeling: I see my leaders and peers behaving in the new way

Formal Mechanisms: The structure, processes and systems reinforce the desired behaviours

Right Capabilities: I have the skills and competencies to behave in the new way

Influence Model: Elements of Sustainable Human Change

Strengthening the BMO Culture Index and Component Scores

Note: Component scores are valid for 2012. Previous years’ component scores may not be directly comparable due to 2012 changes to component items.

CONFIDENTIAL


Strengthening the BMO Culture results

Note: Component scores are valid for 2012. Previous years’ component scores may not be directly comparable due to 2012 changes to component items.

Strengthening the BMO Culture Index Item and Component Results 2012 2011 2010Strengthening the BMO Culture Index 93% 81% 68%

Positive Role Modeling 90% 75% 68%28. In my work group, we live BMO Financial Group’s Corporate Values. 100% 90% 70%63. In my work group, we are doing everything we can to contribute to a great customer experience. 90% 80% 70%64. My manager encourages me to contribute to BMO Financial Group being the Bank that defines great customer experience.

90% 60% 50%

3. I have seen evidence that BMO Financial Group's top leaders (Bill Downe and his senior leadership team) have effectively implemented our three business imperatives of Customer, Pace, Growth.

80% 70% 80%

Understanding and Conviction* 100% 93% 75%60. I contribute to achieving our vision to be the bank that defines great customer experience. 100% 100% 70%67. I understand what I need to do to contribute to BMO Financial Group being the bank that defines great customer experience.

100% 100% 90%

65. I believe that customer loyalty is critical to BMO Financial Group’s success. 100% 100% 90%Right Capabilities* 80% 68% 60%50. BMO Financial Group provides training and development opportunities that help me do my job better. 70% 60% 50%51. BMO Financial Group provides development opportunities that are available from my work location to help me do my job better (e.g., e-learning, webcasts, portals, forums, podcasts, social networks/communities of practice).

70% 70% 50%

68. The work I do contributes to delivering great experiences to our customers. 100% 90% 90%Formal Mechanisms 100% 90% 70%43. I have the tools I need to do my job properly. 100% 100% 60%69. I have been recognized for ensuring my work contributes to BMO Financial Group's vision to be the bank that defines great customer experience.

100% 80% 70%

70. I am confident that the appropriate supports are in place for me to contribute to the BMO Financial Group vision to be the bank that defines great customer experience.

100% 90% 80%

CONFIDENTIAL


Performance Management Index results

Performance Management Index Scores

98%

86%

83%

72%

87%

84%

62%

87%

84%

Your Group

BankingGroup

BMO Overall

2012 2011 2010

Across the company, we have set an ambitious goal for ourselves as market leaders, with higher standards for individual and team performance. The Performance Management Index (PMI) measures the degree to which employees are clear about their objectives, know what success looks like, and understand how it will be assessed and rewarded.

The PMI is the average of the high agreement ratings for the five questions shown in the table below.

Note: The term 360 applies only to BMO Capital Markets.

% High Agreement2012 2011 2010

Performance Management Index 98% 72% 62%18. My manager and I have discussed my performance objectives for this year. 100% 70% 60%19. I had an annual assessment of my performance (PPA/360) with my manager. (Excludes those with tenure less than 1 year) 100% 63% 89%20. My manager provides feedback to me on my performance in addition to the annual assessment (PPA/360). 90% 50% 50%21. I understand how my performance and the performance of the business impact my variable pay (e.g., Short-Term Incentive Pay [STIP], commissions, etc.). 100% 80% 50%22. My manager (or manager once removed [e.g., my manager’s manager]) and I have discussed my skill and/or development needs for my current position. 100% 90% 60%

CONFIDENTIAL


Diversity Index results

Diversity Index Scores

100%

83%

83%

85%

84%

83%

58%

83%

82%

Your Group

BankingGroup

BMO Overall

2012 2011 2010

The Diversity Index assesses employee perceptions about diversity and diversity-related issues.

The Diversity Index is calculated as the average of the high agreement ratings for all 4 questions listed below.

Diversity-related items are intended to give an understanding of employment systems/management practices that have an impact on creating an equitable, supportive workplace. It is for this reason that the diversity-related items, which can be found on the following pages, are grouped under the following management practice headings: Work Environment, Rewards & Recognition, Learning & Development, Performance Management, and Promotion & Hiring.

% High Agreement2012 2011 2010

Diversity Index Questions 100% 85% 58%

5. At BMO Financial Group I am treated with respect. 100% 100% 60%15. My manager is committed to creating a diverse, inclusive and barrier-free work environment so that all employees can contribute fully. 100% 80% 50%16. My manager supports me in meeting my work and life commitments. 100% 90% 60%54. I have opportunities to advance regardless of gender, sexual orientation, race, age, or disability. 100% 70% 60%

CONFIDENTIAL


Diversity related questions

Note: The items comprising Work Environment were changed for 2011; therefore, trend results for 2010 are not available.

% High AgreementYour group Banking Group BMO

2012 2011 2010 2012 2011 2012 2011n= 10 10 10 n= 14124 14204 n= 38932 32238

Work Environment 100% 95% NA 78% 81% 79% 81%28. In my work group, we live BMO Financial Group’s Corporate Values. 100% 90% 70% 88% 90% 88% 88%37. I am involved in decisions that affect my job. 100% 90% 50% 66% 73% 69% 73%43. I have the tools I need to do my job properly. 100% 100% 60% 78% 79% 78% 78%45. I feel I have acceptable flexibility for my work and life commitments. 100% 100% 60% 78% 83% 82% 84%

Rewards & Recognition 83% 50% 40% 58% 63% 62% 63%6. My total compensation (base salary plus bonus and/or commissions) is fair compared to other people at BMO Financial Group with similar jobs in similar groups. 80% 40% 40% 55% 61% 59% 61%7. My total compensation (base salary plus bonus and/or commissions) is fair compared to other people performing similar jobs at other companies. 80% 40% 30% 43% 48% 50% 50%47. I am recognized for my work performance in ways that are important to me. 90% 70% 50% 75% 77% 76% 76%

Learning & Development 90% 63% 53% 82% 85% 81% 83%17. My manager actively supports relevant learning in my work group. 100% 70% 60% 83% 84% 83% 83%49. BMO Financial Group has provided me with opportunities to improve my skills during the past year. 100% 60% 60% 78% 84% 78% 83%50. BMO Financial Group provides training and development opportunities that help me do my job better. 70% 60% 50% 81% 84% 79% 82%52. I am able to apply new skills and knowledge to my work practices. 90% 60% 40% 86% 88% 84% 86%

CONFIDENTIAL


Diversity related questions (cont’d)

Note: Results for Item #19 exclude respondents who have been with BMO for less than 1 year.

% High AgreementYour group Banking Group BMO

2012 2011 2010 2012 2011 2012 2011n= 10 10 10 n= 14124 14204 n= 38932 32238

Performance Management 98% 72% 62% 86% 87% 83% 84%18. My manager and I have discussed my performance objectives for this year. 100% 70% 60% 85% 86% 83% 83%19. I had an annual assessment of my performance (PPA/360) with my manager. Yes/No 100% 63% 89% 93% 93% 93% 92%20. My manager provides feedback to me on my performance in addition to the annual assessment (PPA/360). 90% 50% 50% 85% 85% 82% 82%21. I understand how my performance and the performance of the business impact my variable pay (e.g., Short-Term Incentive Pay [STIP], commissions, etc.). 100% 80% 50% 88% 89% 84% 84%22. My manager (or manager once removed [e.g., my manager’s manager]) and I have discussed my skill and/or development needs for my current position. 100% 90% 60% 82% 83% 79% 80%

Promotion & Hiring 93% 73% 50% 74% 76% 73% 75%23. My manager (or manager once removed) and I have had an effective career conversation in the last year. 100% 80% 60% 78% 80% 77% 78%53. I am satisfied with my career progression at BMO Financial Group. 100% 70% 40% 75% 79% 74% 77%56. The most competent and qualified people are the ones who get promoted. 80% 70% 50% 69% 70% 69% 69%

CONFIDENTIAL

18

Banking group specific questions results

% High Agreement

2012 2011 2010

90%

100%

70%

90%

90%

90%

90%

90%

90%

60%

90%

70%

50%

80%

p1. I receive information about initiativesw ith enough time to act upon them.

p2. I have noticed an improvement in ourinternal processes, w hich allow s me to be

more effective.

p3. Non-performers are consistently heldaccountable for their performance.

p4. I receive coaching that helps meperform better.

p5. I understand the strategic direction ofP&C Canada.

p6. My team is energized by the w ork tohelp P&C Canada achieve its goal.

p7. I understand w hat I need to do to helpP&C Canada achieve its goal.

p8. I believe P&C Canada w ill achieve itsgoal.


Note: Due to a technical issue, French language survey responses were omitted for question p1.

CONFIDENTIAL


AES Question results with trending Action Planning Worksheet

Appendix

CONFIDENTIAL


AES question results

The following slides show detailed item results for your work group and Banking Group. Results for your group in 2012 are presented with % low, moderate and high agreement. Low

agreement is the percentage of respondents who rated the item 1, 2 or 3. Moderate agreement is the percentage responding 4, 5 or 6 and High agreement is the percentage who responded 7, 8 or 9.

* indicates Diversity Index Item ^ indicates Diversity Related Item + indicates Strengthening the BMO Culture item ~ indicates item wording has been revised for 2012

CONFIDENTIAL



* indicates Diversity Index item

^ indicates Diversity Related item ~ indicates item wording has been revised for 2012

+ indicates Strengthening the BMO Culture itemLegend:

% High Agreement

% Low % Mod % High 2011 2010 2012 2011 201010 10 10 10 10 14124 14204 13426

Company1. I am proud to work for BMO Financial Group. 0% 0% 100% 100% 70% 86% 90% 88%2. I have confidence in BMO Financial Group's top leaders (Bill Downe and his senior leadership team).

0% 20% 80% 80% 80% 80% 88% 84%

3. I have seen evidence that BMO Financial Group's top leaders (Bill Downe and his senior leadership team) have effectively implemented our three business imperatives of Customer, Pace, Growth. +

0% 20% 80% 70% 80% 78% 87% 84%

4. I believe the BMO Harris integration will have a positive impact on BMO Financial Group's business results.

0% 10% 90% NA NA 82% NA NA

5. At BMO Financial Group I am treated with respect. * ~ 0% 0% 100% 100% 60% 80% 82% 79%6. My total compensation (base salary plus bonus and/or commissions) is fair compared to other people at BMO Financial Group with similar jobs in similar groups. ^

10% 10% 80% 40% 40% 55% 61% 59%

7. My total compensation (base salary plus bonus and/or commissions) is fair compared to other people performing similar jobs at other companies. ^

20% 0% 80% 40% 30% 43% 48% 46%

8. I am satisfied with my benefits package. 0% 10% 90% 70% 30% 70% 73% 72%9. Overall, I am satisfied with BMO Financial Group as a place to work. 0% 0% 100% 100% 60% 77% 83% 80%10. Even if I had the opportunity to get a similar job with another organization, I would stay with BMO Financial Group.

0% 0% 100% 70% 50% 68% 74% 70%

11. As openings arise, I would recommend employment at BMO Financial Group to a friend.

0% 0% 100% 80% 60% 71% 78% 74%

12. I am kept informed about what is happening in BMO Financial Group. 0% 10% 90% 80% 80% 81% 84% 85%13. Adequate information has been shared with employees about the integration of M&I and Harris into BMO Harris.

0% 20% 80% NA NA 63% NA NA

n=

Your Group 2012 Your Group Banking Group

CONFIDENTIAL



Note: Results for Item #19 exclude respondents who have been with BMO for less than 1 year.




% High Agreement

% Low % Mod % High 2011 2010 2012 2011 201010 10 10 10 10 14124 14204 13426

Manager 1014. My manager values my opinion. 0% 0% 100% 80% 50% 81% 82% 82%15. My manager is committed to creating a diverse, inclusive and barrier-free work environment so that all employees can contribute fully. *

0% 0% 100% 80% 50% 82% 83% 84%

16. My manager supports me in meeting my work and life commitments. * 0% 0% 100% 90% 60% 83% 84% 84%17. My manager actively supports relevant learning in my work group. ^ 0% 0% 100% 70% 60% 83% 84% 84%18. My manager and I have discussed my performance objectives for this year. ^

0% 0% 100% 70% 60% 85% 86% 87%

19. I had an annual assessment of my performance (PPA/360) with my manager. ^

0% NA 100% 63% 89% 93% 93% 93%

20. My manager provides feedback to me on my performance in addition to the annual assessment (PPA/360). ^

0% 10% 90% 50% 50% 85% 85% 85%

21. I understand how my performance and the performance of the business impact my variable pay (e.g., Short-Term Incentive Pay [STIP], commissions, etc.). ^

0% 0% 100% 80% 50% 88% 89% 89%

22. My manager (or manager once removed [e.g., my manager’s manager]) and I have discussed my skill and/or development needs for my current position. ^

0% 0% 100% 90% 60% 82% 83% 84%

23. My manager (or manager once removed [e.g., my manager’s manager]) and I have had an effective career conversation in the last year. ^

0% 0% 100% 80% 60% 78% 80% 78%

24. My manager provides support as needed to help me do my job effectively.

0% 0% 100% 80% NA 82% 83% NA

n=


CONFIDENTIAL






% High Agreement

% Low % Mod % High 2011 2010 2012 2011 201010 10 10 10 10 14124 14204 13426

25. Overall, I am satisfied with my manager. 0% 0% 100% 60% 50% 83% 84% 83%26. My manager and I work well together. 0% 0% 100% 80% 50% 85% 85% 85%27. Overall, my manager is effective in his or her role. 0% 10% 90% 60% 50% 82% 83% 82%Work Group28. In my work group, we live BMO Financial Group’s Corporate Values. ^+ 0% 0% 100% 90% 70% 88% 90% 89%29. Work is distributed fairly in my work group. 10% 10% 80% 70% 50% 74% 75% 73%30. Overall, I am satisfied working with my current work group. 0% 10% 90% 70% 50% 83% 85% 84%31. The employees I work with are committed to doing quality work. 0% 30% 70% 80% 80% 85% 86% 85%32. Individuals in my work group work together effectively. 0% 20% 80% 80% 80% 84% 85% 83%Job33. My work goals and objectives are realistic. 0% 0% 100% 90% 70% 75% 80% 74%34. Overall, I am satisfied with my job. 0% 0% 100% 70% 50% 75% 83% 80%35. I get a real sense of accomplishment from my job. 0% 0% 100% 50% 50% 76% 82% 79%36. I am in a job that allows me to do the work I do best. 0% 0% 100% 60% 60% 75% 81% 79%37. I am involved in decisions that affect my job. ^ 0% 0% 100% 90% 50% 66% 73% 70%38. I have the freedom necessary to do my job effectively. ~ 0% 0% 100% 90% 70% 75% 83% 81%39. I feel comfortable speaking up on important matters. 0% 0% 100% NA NA 80% NA NA40. I have access to the information I need to do my job effectively. 0% 0% 100% 100% NA 85% 88% NA41. BMO Financial Group processes and procedures allow me to do my job as efficiently and effectively as possible.

0% 0% 100% 90% NA 70% 77% NA

42. When my job requires it, I am able to get support from others at BMO Financial Group outside my work group.

0% 0% 100% 80% NA 82% 87% NA

43. I have the tools I need to do my job properly. ^+ 0% 0% 100% 100% 60% 78% 79% 77%44. The technology I use in my job allows me to work as efficiently and effectively as possible.

10% 0% 90% 100% NA 70% 71% NA

n=


CONFIDENTIAL






% High Agreement

% Low % Mod % High 2011 2010 2012 2011 201010 10 10 10 10 14124 14204 13426

45. I feel I have acceptable flexibility for my work and life commitments. ^ 0% 0% 100% 100% 60% 78% 83% 81%46. I am passionate about my job. 0% 0% 100% NA NA 84% NA NA47. I am recognized for my work performance in ways that are important to me. ^

0% 10% 90% 70% 50% 75% 77% 75%

48. I feel appreciated. 0% 10% 90% NA NA 73% NA NACareer/Profession49. BMO Financial Group has provided me with opportunities to improve my skills during the past year. ~^

0% 0% 100% 60% 60% 78% 84% 82%

50. BMO Financial Group provides training and development opportunities that help me do my job better. ^+

0% 30% 70% 60% 50% 81% 84% 81%

51. BMO Financial Group provides development opportunities that are available from my work location to help me do my job better (e.g., e-learning, webcasts, portals, forums, podcasts, social networks/communities of practice). +

0% 30% 70% 70% 50% 83% 86% 83%

52. I am able to apply new skills and knowledge to my work practices. ^ 0% 10% 90% 60% 40% 86% 88% 85%53. I am satisfied with my career progression at BMO Financial Group. ^ 0% 0% 100% 70% 40% 75% 79% 75%54. I have opportunities to advance regardless of gender, sexual orientation, race, age, or disability. *

0% 0% 100% 70% 60% 86% 88% 85%

55. BMO Financial Group is committed to its promise to help employees, “Turn their potential into performance”. ~

0% 10% 90% 80% 60% 80% 83% 79%

56. The most competent and qualified people are the ones who get promoted. ^

0% 20% 80% 70% 50% 69% 70% 65%

n=


CONFIDENTIAL






% High Agreement

% Low % Mod % High 2011 2010 2012 2011 201010 10 10 10 10 14124 14204 13426

57. Overall, I am satisfied with my choice of career/profession. 0% 0% 100% 50% 60% 82% 85% 82%58. Working at BMO Financial Group has been a good career choice for me.

0% 0% 100% 70% 70% 83% 87% 84%

59. I believe I can fulfill my career goals at BMO Financial Group. 0% 0% 100% 90% 70% 80% 85% 81%Customer Experience60. I contribute to achieving our vision to be the bank that defines great customer experience. ~+

0% 0% 100% 100% 70% 97% 97% 97%

61. I actively recommend BMO Financial Group’s products and services to family members and friends.

0% 10% 90% 80% 80% 90% 92% 90%

62. I am willing to do more than is expected to make BMO Financial Group successful.

0% 10% 90% NA NA 95% NA NA

63. In my work group, we are doing everything we can to contribute to a great customer experience. +

0% 10% 90% 80% 70% 94% 94% 92%

64. My manager encourages me to contribute to BMO Financial Group being the Bank that defines great customer experience. ~+

0% 10% 90% 60% 50% 94% 89% 88%

65. I believe that customer loyalty is critical to BMO Financial Group’s success. ~+

0% 0% 100% 100% 90% 98% 98% 98%

66. I believe that the more customers recommend BMO Financial Group to others, the more successful BMO will be.

0% 0% 100% NA NA 98% NA NA

67. I understand what I need to do to contribute to BMO Financial Group being the bank that defines great customer experience. ~+

0% 0% 100% 100% 90% 98% 98% 98%

68. The work I do contributes to delivering great experiences to our customers. ~+

0% 0% 100% 90% 90% 98% 96% 92%

n=


CONFIDENTIAL






% High Agreement

% Low % Mod % High 2011 2010 2012 2011 201010 10 10 10 10 14124 14204 13426

69. I have been recognized for ensuring my work contributes to BMO Financial Group's vision to be the bank that defines great customer experience. +

0% 0% 100% 80% 70% 86% 88% 86%

70. I am confident that the appropriate supports are in place for me to contribute to the BMO Financial Group vision to be the bank that defines great customer experience. +

0% 0% 100% 90% 80% 87% 90% 87%

Compliance and Ethics71. I am aware of BMO Financial Group's standards for ethical behaviour. 0% 0% 100% NA NA 99% NA NA72. I am aware of the consequences of violating BMO Financial Group’s ethical standards.

0% 0% 100% NA NA 98% NA NA

73. I feel comfortable reaching out to someone at BMO Financial Group to seek advice about ethical dilemmas or concerns.

0% 10% 90% NA NA 94% NA NA

74. An important part of doing my job well is to understand and comply with the laws and regulations that apply to what I do.

0% 0% 100% NA NA 99% NA NA

75. Internal control functions such as Risk, Compliance and Audit play an important role in helping us to achieve our vision of being the bank that defines great customer experience.

0% 0% 100% NA NA 96% NA NA

Environmental Sustainability76. BMO Financial Group has a positive impact on the communities in which we operate.

0% 0% 100% 90% NA 94% 92% NA

77. BMO Financial Group’s focus on environmental sustainability (minimizing the impact of our operations on the environment) influences my commitment to the company.

0% 10% 90% 90% NA 85% 83% NA

General78. Have you seen evidence that the 2011 Annual Employee Survey results were used to make any positive changes?

0% NA 100% 100% 78% 62% 69% 64%

n=


CONFIDENTIAL






Note: Due to a technical issue, French language survey responses were omitted for question p1.

% High Agreement

% Low % Mod % High 2011 2010 2012 2011 201010 10 10 10 10 14124 14204 13426

Bank Group Specificp1. I receive information about initiatives with enough time to act upon them.

0% 10% 90% 90% 70% 79% 86% 81%

p2. I have noticed an improvement in our internal processes, which allows me to be more effective.

0% 0% 100% NA NA 72% NA NA

p3. Non-performers are consistently held accountable for their performance.

10% 20% 70% NA NA 67% NA NA

p4. I receive coaching that helps me perform better. 0% 10% 90% 60% 50% 82% 86% 83%p5. I understand the strategic direction of P&C Canada. 0% 10% 90% 90% 80% 93% 92% 90%p6. My team is energized by the work to help P&C Canada achieve its goal.

0% 10% 90% NA NA 87% NA NA

p7. I understand what I need to do to help P&C Canada achieve its goal. 0% 10% 90% NA NA 94% NA NA

p8. I believe P&C Canada will achieve its goal. 0% 10% 90% NA NA 82% NA NA

n=


CONFIDENTIAL

28

Enterprise Engagement

Index Component (if applicable)

Issue Identified from AES Question/

s

Descrip-tion of Issue

Desired Outcome of Action

Plan

Resources Needed

Detailed Action Plan

Steps

Task Owner

How will progress

be monitored

and measured

Due Date

Current Status /

Impact of Action Plan to Date

Obstacles Encountered

During Implemen-

tation

Learning’s Gained While Implementing Action Plan

Company

Manager

Work Group

Job

Career/Profession

Customer

1. Step 1

2. Step 2

1.

Company

Manager

Work Group

Job

Career/Profession

Customer

1. 1.

Company

Manager

Work Group

Job

Career/Profession

Customer

1. 1.

Manager sent a copy of Action Plan? □ Yes □ No

Action planning worksheet

A soft copy of this template can be found on the AES Intranet under “Tools” (http://aes.bmogc.net/6res.htm)


Documents

BMO Employee Survey 2012