Page 1 | AISATS

BLUE SKIES

“Technological innovation is indeed

important to economic growth and the

enhancement of human possibilities”.

—Leon Kass, American Scientist

Highlights of the 9th Issue of Blue Skies !

Read about new customers on board with AISATS and new

routes added by our Customer Airlines. Our customers

continue to motivate us with their encouraging messages and

awards.

Also read more about AISATS’ new cargo app and AISATS

COOLPORT’s first award.

AISATS lives by its core value ‘concern for staff’ and therefore

keeps organizing various staff welfare activities.

Also know how staff at AISATS HYD came together and

volunteered for a social cause.

Issue IX September 2017

To read in forthcoming pages...

Page 2 for New Customers

Page 3 for Customer Recognition

Page 4 for New Initiatives by AISATS and

awards received

Page 6 for Customer Engagement Activities

Pages 7-8 for Staff Engagement and Welfare

Pages 9-11 for Staff Compliments

AISATS Cargo App Launched at AISATS BLR

Page 2 | AISATS

New Customer

AISATS welcomes SpiceJet at IXE

AISATS welcomed SpiceJet to its family at IXE on

19th July 2017. Earlier AISATS was providing adhoc

services to SpiceJet but now the service

partnership has been further extended to

providing comprehensive ramp handling services

to SG flights at IXE.

AISATS handles SriLankan Airlines at HYD

SriLankan Airlines expanded its network in India and has started operating flights to and from HYD. AISATS HYD is

proud to associate with SriLankan Airlines in its expansion strategy and to provide ground support to its flights.

AISATS now handles Freighter flights for Malaysia Airlines at DEL

AISATS DEL extended its partnership with Malaysia Airlines by handling its freighter flights from May, 2017 onwards.

AISATS also congratulated Malaysia Airlines (MH) on expansion of its network on DEL-KUL sector. Mr. Dhiraj

Wadhawa, Station Manager, MH appreciated the smooth handling of the airline’s first freighter.

AISATS supports new Air India flight from DEL to ARN and new Check in counter

Air India grew its global network by starting a new flight from Delhi to Stockholm from 16th August 2017. AISATS congratulated Air India for this expansion. To facilitate passengers, Air India also inaugurated new Check in counters at Terminal-3. The event was honoured by Mr. Ashwani Lohani, CMD Air India, Ms. Meenakshi Dua, ED North region, Mr. Hoa Kai Ee, SVP DEL & IXE AISATS and other Air India and AISATS dignitaries.

Page 3 | AISATS

Etihad Airways recognizes AISATS’ ‘Best Performers’ for BLR Passenger Services team

Customer Recognition

Vistara appreciates AISATS’ BLR passenger services team for error-free handling

Vistara appreciated AISATS’ passenger service team at BLR for its

commendable passenger services. Mr. Samson, Customer Service

Supervisor - Commercial of Vistara appreciated the entire team, who

under the supervision of Mr Dastagir Badsha, provided error-free

handling and performed well for various parameters (i) UG's - 17

(ii) KIOSK Check-in - 149 (over 3 flights).

Such recognition by airline partners definitely motivates the staff and

furthers their commitment for even better performances and service

deliveries.

Silk Air appreciates AISATS’ TRV staff for excellent services

Silk Air appreciated AISATS TRV staff for exemplary

services provided by Ms Tessy

John from Load Control while

handling diverted flight of Silk

Air .

Though Ms. John was on her

weekly off, she responded to the

emergency call from Duty

Manager and reported to

airport in order to handle the

load sheet function of said flight.

Etihad Airways recognised staff performance of BLR passenger services‘

team. The Airport Manager, Mr Bhaskar Mazumdar gave award to Ms

Wincy for achieving highest revenue generation (for EY) and to Mr

Abhishek for best all round performance (In EY Handling Team) for the

month of June 2017.

(R-L) Ms Roopa Mathew, Duty Supervisor, EY BLR, Mr Bhaskar Mazumdar, Airport

Manager, EY BLR, Ms Wincy, Customer Service Agent, AISATS BLR, Mr Satish Babu, AVP

Passenger Services, AISATS BLR and Mr. Abhishek, Customer Service Agent, AISATS BLR

All Nippon Airways gives ANA Quality Award 2017 to AISATS DEL

AISATS DEL has received ANA Quality Award 2017 in the

Tier 3 region category (Asia Pacific and Australia) from

All Nippon Airways.

ANA Quality Awards cover areas of Customer

Satisfaction Index, Ramp

Safety, Baggage

Mishandling and On Time

Performance.

This underscores AISATS’

commitment for

customer satisfaction and

achieving such recognition from its customers.

Page 4 | AISATS

New Initiative

AISATS BLR launches ‘AISATS Cargo’ mobile app for real time cargo tracking

AISATS has launched a mobile app ‘AISATS Cargo’ to facilitate the cargo tracking process at AISATS Air Freight

Terminal and at AISATS COOLPORT located at Kempegowda International Airport (KIA), Bengaluru.

AISATS is the first and only air cargo operator at Bengaluru

to develop this on-the-go app to provide its customers

with comprehensive cargo-tracking solutions. This user-

friendly app, picks up cargo movement data from COSYS

and provides real-time information on flight schedules, Air

Way Bill (AWB) shipment tracking and e-Delivery Order (e-

DO) status. The user can input the AWB number and

obtain the current status of a shipment such as date of

uplift/arrival, number of pieces, weight as well as approval

status of the delivery order through its e-DO feature. The

‘AISATS Cargo’ app will increase efficiency of the supply

chain by relaying relevant information of the cargo to key

stake holders.

From (L-R) Mr Ariffin Hussain, AVP- Cargo Operations, AISATS BLR, Mr M.R.Reddy – Joint Commissioner, Customs, Mr Michael Joseph, VP – GH, AISATS BLR, Mr Harshvardhan Umre – Additional Commissioner, Customs, Mr Anjani Kumar IRS - Commissioner Customs, Mr. Hoa Kai Ee - SVP—AISATS DEL & IXE, Mr Bipin Kumar Upadhyaya– Joint Commissioner, Customs, Mr Bobban Jose - VP- Cargo and PHC, AISATS BLR.

Awards and Accolades

AISATS COOLPORT receives ‘Best Cold Chain Cargo Terminal of the Year’ award

AISATS COOLPORT was awarded ‘Best Cold Chain Cargo Terminal of the Year’ at the 6th Cold Chain Strategy Summit

held in Mumbai on 21st June, 2017

AISATS COOLPORT received this award on successfully completing the evaluation process conducted by a jury of 10

members. The evaluation criteria included Business

Rationale, Innovative & Creative Solution and

Technology used and its effective implementation.

The Cold Chain Strategy Summit is a platform

where industry leaders from Pharma, Chemicals,

FMCG come together to discuss the storage and

logistics options, ways to overcome the challenges

faced by cold chain industry and to maintain the

integrity of the temperature sensitive products.

(L-R) Mr P V Sheshadri, CEO - Future Supply Chain Solutions Ltd. ,Mr. Kalpesh Kumar Singh, AVP-Commercial, AISATS, Mr. Anantha Rangasayee, Manager – Coolport Operations and Mr. Harish Bhatia, Founder & CEO, Kamikaze Media

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Customer Engagement

AISATS DEL thanks Customer Airlines by celebrating Contract Anniversaries

Celebrating contract

anniversaries with

customer Airlines is

AISATS’ way of saying

thanks for their

continuous partnership

and support.

AISATS DEL celebrated

work anniversaries with

Jet Airways and Air India

Express at two separate

occasions.

Special Handling

AISATS HYD handles record number of Live Animals

AISATS HYD handles Haj Flight Operations

AISATS DEL celebrates receipt of ANA Quality Award 2017

AISATS DEL along with

All Nippon Airways

team jointly cherished

receipt of ANA Quality

Aaward 2017 at DEL.

The event was attended

by ANA General

Manager- Mr. Ýasuo

Taki, Station Manager-

Mr. Ito Susumu and

ANA airport staff.

Station Manager Mr. Ito

Susumu congratulated

the AISATS staff for its

constant support and

for helping passengers

achieve a smooth ride. Anniversary celebration with

Jet Airways

Anniversary celebration with

Air India Express

On the occasion of Eid Ul-Adha, AISATS HYD handled approx. 30,000 Live Animals for 12 Freighter flights to Sharjah.

The cargo weighing average 40 tons per freighter was smoothly handled by AISATS HYD and their efforts were well

appreciated by customer airline.

In the holy month of Ramadan, AISATS HYD

handled 28 Haj flights (to and from) operated by

Saudi Airlines and helped 2100 pilgrims through

check-in and boarding formalities.

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Staff Welfare

AISATS organizes Staff Welfare activities

AISATS DEL organized a session for its employees on Skin Care and Hair Hygiene by

Cosmetic Dermatologist & Physician, Dr Deepali (Founder and Medical Director of

The Skin & Hair Clinic). Dr Deepali briefed about the Latest technology of skin & hair

treatments as well as tips and tricks for preventive skincare and hair care for every

age group. Dr Deepali also addressed individual queries of all participants.

On the occasion of World Anti—Tobacco day, an

awareness programme on harmful effects of tobacco was

conducted by AISATS DEL on 31st May 2017. 138

employees participated in this programme and they were

informed about immediate and long term ill effects of

tobacco, and how to reduce and quit smoking and

chewing of tobacco. They were encouraged to quit

tobacco and protect themselves and their families from

exposure to tobacco.

AISATS DEL organised a wellness talk on Anger

Management for its employees on 20th June 2017 in

association with Apollo Munich Health Insurance. The

session was executed by Dr. Seema Rekha

(Consultant, Mental Health and Behaviour) from

Paras Hospital, Gurugram, who briefed about the

anger prevention and control techniques in order to

achieve better health and reduce health associated

risks.

A three-day free Health Check Up Camp was organized

on 16th, 17th and 18th May 2017 in association with

Apollo Munich Health Insurance & Akash Health Care.

Free physical examination along with blood sugar,

blood pressure and ECG Tests were done during the

camp.

AISATS BLR appreciates its staff

Ms Rukminamma from housekeeping team handed

over a mobile found in the ladies wash room to

security, which was then returned to the rightful

owner. Mr Jayaram S from cargo team was selected

as the Best Groomed Staff for the period Jan 2017 to

June 2017, from among the 5 staff nominated for

this award. Ms Rukminamma Mr Jayaram S

Staff Engagement

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Staff Engagement

AISATS DEL organises Interdepartmental Quiz Competition

AISATS DEL organised an Interdepartmental Quiz Competition. Employees from various department- Passenger

services, Baggage Services, Cargo, Ramp and Corporate participated in the event. Each team was judged on its

knowledge of varied subjects like Aviation, Music and Entertainment, Current Affairs, History & Mythology, Sports

and about AISATS.

Winner - Corporate Team – C: Ms Shanu Bhat (HR), Ms.Taruna Sain (HR & Admin), Mr Pushp Raj (HR) Mr Manoj Kumar (HR) Ms Mamta Joshi (Procurement & Store)

1st Runner Up – Corporate Team – B : Mr Nitin Singh ( Safety & Security), Mr Govind Bhardwaj ( Safety & Security), Ankita Pathania ( Learning & Development), Bharat Lakshay Mehta ( Learning & Development) Ankit Yadav ( Learning & Development)

2nd Runner up – Baggage Team: Mr Kamal Kumar, Mr Subhash Kumar, Rahul Kumar, Mr Rajmal, Mr Nitesh Tiwari.

Winner - Team C

(Corporate)

1st Runner Up–Team B

(Corporate)

2nd Runner Up-

Baggage Team

Compliments for Staff

Mr. N. Rakesh and Ms. Mariyam, AISATS HYD

Customer Delight

“Dear Mr Anthony,

I am writing this email to commend the services of two of your employees Mr N. Rakesh and

Ms. Mariyam whom I frequently meet during my transit movements through Hyderabad

Airport. Needless to specify, the Hyderabad Airport is one of the busiest airports in the

country and is continuously handling passengers much beyond its original capacity.

In my capacity as Scientific Adviser to Raksha Mantri and Director General, Defence Research and Development Organisation and also as the

country's prestigious Dr APJ Abdul Kalam Missile Complex is situated at Hyderabad, I keep traveling very often by Air India from Hyderabad.

During my movements, I regularly come across AISATS officials, Air India staff, GMR guest relations among many others.

I have personally observed that AISATS and Air India officials particularly serving at Hyderabad Airport always strive to set new benchmarks

with their continued dedicated efforts and have elevated the stature of their profession and organisation. My compliments to AISATS and Air

India would be incomplete if I do not highlight exceptional services of Mr N. Rakesh and Ms. Mariyam, senior AISATS officials who handle the

Meet & Assist requests from higher officials of the Govt. of India.

Both of them are very efficient, sincere to their tasks and gracefully handle and coordinate VIP movements regularly. I have seen them handling

all the last minute changes and executing the movements of dignitaries with the support of other subordinates and I must acknowledge that

they are highly resourceful and exceptional. I found both of them versatile and able to adapt to the varied situations while coordinating with

diversified guests traveling on Air India.

I compliment their efforts and wish the AISATS team a great time ahead and I also wish to congratulate Senior Duty Managers of Air India,

Hyderabad for their dedicated efforts in ensuring hassle free facilitation and seamless movement coordination.

By Dr G. Satheesh Reddy, Director General, Missiles and Strategic Systems, Defence Research and Development Organisation

(DRDO), Ministry of Defence, Government of India

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Compliments for Staff

Mr. Sachin Kumar, AISATS DEL

Appreciated for concern for Passenger

“ I flew from Tokyo's Narito airport to India's DEL airport on flight NH827 on July 13th, 2017. I then had a domestic connec-

tion flight from DEL to ATQ on July 14th, 2017 with Air India.

When I arrived at the DEL airport, I didn't know that I was supposed to claim my checked baggage’s, and go through cus-

toms. I went with my carry-on item straight through the airport security to the domestic flight area. As I was passing through security, an ANA

employee came to let me know that my luggage’s are still at the baggage claim area, and since I was from the international arrival, I should re-

check my bags in from the DEL airport for domestic flights.

I am so thankful for him to go out of his way to inform me this information- I had many important items inside my checked bags, had he not

come to find me and let me know the correct procedures, I would have lost my bags together with all my important items in them. He took me

from the security check point back to inside the customs, got my checked bags, helped me rechecked them in with Air India, then helped me to

secure another boarding pass( the previous one had to be cancelled by the security check personnel since I had gone through the checking point

when the ANA employee found me). This whole process took nearly 2 hours!

I wanted to write this thank you letter to thank his kind and great service! He truly represented the high quality services ! And he made me felt

so welcomed the first time visiting in India!”

By Hanling Jia, All Nippon Airways’ Passenger

AISATS BLR Cargo team

Appreciation for On time service delivered

“We would like to take this opportunity in appreciating your teams effort in getting the cargo cleared for

9W820 in spite of the cargo arriving late to the warehouse.

The uplift on the flight was 14.5 tons approximate and we closed the shift with an uplift of 42 tons which is a

commendable effort by your team. We would like to appreciate Mr. Narayana Reddy who was optimistic to

accept the cargo to ensure the same was on-board. We thank the entire night and morning shift AISATS team, loaders and DM to ensure the

milestone was met”

By Ranjit Ravindran, Duty Manager – Cargo, Jet Airways, Bengaluru

Mr. Piyush Suri , AISATS DEL

Appreciated for providing excellent customer service.

“ I'm writing to provide feedback to Mr Suri himself, whose hard work and dedication should be recognized and all

the more rewarded.

There was a 5 hr delay from Udaipur to Delhi on 25th Aug .This led me to miss my connecting flight with SQ from Delhi

to Honk Kong via Singapore. On late arrival in Delhi , the as Udaipur-Delhi reservation was made separately from the SQ Delhi-Hong

Kong reservation, the airline was unable to provide any remedy in my case. The airline then decided to call on SQ personnel, which brought Mr

Suri to the scene. He made a commendable effort to keep me abreast of all the discussion between the airlines. If Mr Suri never showed up and

explained things with remarkable clarity, I'm uncertain how and where I would have ended up.

Mr Suri, however, made back-and-forth trips between the AI and SQ counters out of his own willingness. In hindsight he was under no obligation

to re-book me on the SQ flights the next day. Noteworthy also is that he was the only one who kept his smile and gave me a sense of assurance.

The best evidence of Mr Suri's formidable service lies, however, in the aftermath of the rebooking process. While I was heading for my

accommodation provided by the airline, only with the benefit of hindsight did I realize Mr Suri was under no obligation to escort me to what

actually proved to be a disorganized taxi station, where he usefully interfered with the lousy queue and made sure I was safe in the taxi before

he left. This was simply outstanding work”

By Liu Ching Fung Gabriel, Singapore Airlines’ Passenger

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Compliments for Staff

AISATS BLR Export Cargo Team

Appreciated for achieving heavy tonnage on FX flight

“We would like to take this opportunity in appreciating the great effort and support given in achieving the

heavy tonnage. We manage to load approx. 2447 Pcs / 33000 Kgs. of Truck and courier media within a span

of 0100 hrs to 0545 hrs. and approx. 2100 Pcs.

Keep up the good work and thank you once again for all the support extended.”

By Raja G Solomon, Ops Management Specialist, FedEx Bengaluru, India.

Load Control Team AISATS BLR

Appreciated for improving UCM and LUC quality to 100%

“We would like to thank the Load Control Team for improving UCM quality which enabled to increase the

station performance. Thanks to your efforts in checking and integrating the correct message in EY system

which had increased the station performance drastically. We would like to thank Raghavendra for his n efforts

to bring LUC quality to 100% . The efforts of the entire team are much appreciated. Keep up the good work !!!”

By Kiran, Cargo handling Officer – Etihad Airways Bengaluru

Mr.Vignnesh was appreciated by passenger of Vistara Airlines, Mr. Mahesh was appreciated by passenger of Malaysia Air-

lines, Mr. Prabhu was appreciated by passenger of Etihad Airways.

Mr P Sivananthan , AISATS BLR

Appreciated for his commitment to trace lost Baggage

“I would like highlight the timely help extended by Mr P Sivananthan working for 'Air India Sats' Bangalore in locating

and resending my baggage left off by on my last trip from Bangalore to Singapore.

On my trip to Singapore the person who checked me in did not generate the baggage tag which I did not notice. I did not

get this baggage in Singapore hence reported to the lost and claims in SG airport.

Luckily P. Siva happened to pick up the call and offered his help immediately. He located the bag within hours and arranged to send it through

Tiger air to Singapore the same night. The bag contained essential medicines and hence any further delay would have caused a big problem for

me. I would like once again Thank Mr P Sivananthan, one of your staff who has shown a lot of commitment and empathy which I found very

helpful. He is a rare GEM in your team. I hereby want pass on my sincere appreciations through you to him.”

By Mr Badri, Tiger Airways’ Passenger

Ms. Rashmi, Ms. Mariyam, Mr. Rakesh, AISATS HYD

Appreciated for excellent customer service during "Visit of Parliamentary Standing Committee on Railway on 22nd and 23rd August, 2017".

“I was really very much impressed with their performance and the way they have handled the Chairman, and all the Members of Parliament at the Airport while receiving them as well as during seeoff them. The they have shown the courtesy while receiving and seeing off these VVIPs/VIPs at the Airport that to being working in Government Organisation

I am very much happy write this mail to you only being I am also working in government department.”

By Bal Singh, Asst. Secretary/Protocol, South Central Railway, Secunderabad

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Compliments for Staff

Mr. Shaik Moulana, AISATS HYD

Appreciated for exemplary customer service.

“This is Ramesh Kurnool and I am a VP of Customer Operations from Vmware, Inc in Palo Alto, California. For the last

couple of weeks, I have been in India for my business trip and I was heading back to SFO by Lufthansa via Delhi yester-

day by AI 127. Unfortunately my itinerary document didn’t have the ticket numbers for the Lufthansa flights. As I didn’t

have internet access to my PC as well as my iphone, I wasn’t able to get my eticket numbers for my Lufthansa flights

and I was getting pretty tense as I couldn’t afford to miss my flight to Delhi. I was simply impressed by the hospitality and sincerity of one of

your employees Mr.Shaik Moulana who was at one of the Air India counters. He helped me to get not only the boarding pass for my AI flight to

Delhi but also for my Lufthansa flights to Frankfurt and SFO. Mr.Moulana had gone the extra mile to talk to his front office and was able to get

the ticket numbers through my PNR number in time. He further took an extra effort to personally help me get through security and immigration

and ensured that I was able to get on my flight to Delhi on time. Without Mr.Moulana’s help I could have easily missed my flight to Delhi. I

would like to personally thank Mr.Moulana for his professionalism and dedication to his customers. Being a Customer Operations leader I com-

pletely understand how critical is to help customers and you should be very proud of employees like Mr.Moulana who went above and beyond

his line of duty to help his customers.

He clearly made my day and I was extremely happy that I met Mr.Moulana “

By Mr. Ramesh Kurnool, Air India’s Passenger

Ms. Amala and Ms. Greeshma, AISATS TRV

Appreciated for providing assistance in delivering mishandled baggage

“I was travelling from United States to Trivandrum through Emirates airlines on 7th June . I was

rescheduled and hence had to take alternative flights and finally reached Trivandrum on June 9th. I

was then informed that my luggage had not yet reached Trivandrum International Airport. So, with

my travel already being rescheduled and then the bags being missing it was undoubtedly a very

frustrating experience. However I really want to appreciate the staff at the Missing Baggage Desk at Trivandrum International Airport.

The staff were very understanding of my situation and gave me clear instructions on what was to be done. They took note of my travel schedule

and immediately filed a missing baggage claim. They also followed up regularly in the following days and kept me well informed about the bag-

gage situation. I finally received my bags on June 11th. Thus even though it was a frustrating situation with the baggage ultimately I received

everything in good condition. So, I would like to express my appreciation and gratitude to the staff members at the desk in particular Ms. Amala

and Ms. Greeshma, both of whom very friendly and helpful.”

By Ms Kiran, Emirates’ Passenger

Mr. Vishal, AISATS HYD

Appreciated for excellent customer service

“Flew Hyderabad to JFK NewYork via Delhi. I have to admit Air India this time has exceeded my expectations. Hydera-bad to NewDelhi flight sector was delayed but, it was well intimated beforehand. I have to admit that the Hyderabad ground staff was very knowledgeable and accommodating. The Check-in process

was swift and very smooth. Even though the check-in line was huge, Staff was patient and helping out each customer with the desire needs. I meet with Outstanding crew (I think his name was Vishal) guided me and took care of my baggage was able to fill out all the necessary details required for my check-in process. They had clear understanding of the timing and also explained me the next steps and guided me to the security check-in process. After the security check, I see staff guiding passengers through different gates for all the flights. Overall, My experience was very good and flying with AIR INDIA. Kudos to Vishal (ground Staff @ Hyd), Kudos to AirIndia staff @ Hyderabad & BIG kudos to AIR INDIA” By Mr. Sai Yennisetty, Air India’s Passenger

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Compliments for Staff

Mr. Vinesh and Mr. Rajeev Kuttappan AISATS TRV

Appreciated for on time loading of Cargo

“This is to express my gratitude for the great efforts your team led by Ramp DM’s Mr. Vinesh and Mr.

Rajeev Kuttappan for flight QR507 dated 24 June, 2017.Their dedicated presence was assured. The DM’s

and supervisors together have proved their mettle as very hard working and talented team leaders who

have collectively helped to ensure that we meet our benchmarks in a timely manner. Kindly ex-

tend our word of thanks to each and every loader too on the ramp as I'm extremely happy to see the combined hard work contributing towards

our success for loading 665 pieces / 6433 kgs of outbound cargo on 24 June, 2017.”

By John Mathew, Airport Services Manager, Qatar Airways

Issued by: Corporate Marketing, Mumbai

For any news to be published in Blue Skies, please write to ranjana.mahajan@aisats.in

AISATS TRV Ramp Team

Appreciated for timely loading of Passenger Baggage

“Kindly pass our sincere thanks and appreciation to all the loaders who did a truly outstanding and marvellous job by completing the loading of

894 pieces / 6265 kgs of cargo in the stipulated time frame. The passenger baggage loads were light. Yet, the great team-work led by Mr.

Kishore and focused performance of his team has not gone unnoticed. It is truly marvellous and every person’s manual labour on the ramp for

QR507/09JUN is commendable and well recognized”

By John Mathew, Airport Services Manager. Qatar Airways