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Amway
Remote Access
Blue Book
By Blue Buschert
help.amwayconnect.com
Amway Remote Access Blue Book
Amway Remote Access: Blue Book - 2017/06/26 Page 2
Contents
Amway Remote Access Help Portal ............................................................................................. 3
General Information ........................................................................................................................... 4
Disclaimer ........................................................................................................................................... 4
Requirements ................................................................................................................................... 4
Two-Factor Authentication ......................................................................................................... 4
MobilePass Tokens ............................................................................................................................. 5
General Information....................................................................................................................... 5
Approval Requirements ............................................................................................................... 5
Installation and Enrollment ......................................................................................................... 5
VPN Client installation and configuration ................................................................................. 7
Adding/configuring a Pulse Secure connection ................................................................ 7
Amway VPN Locations .................................................................................................................. 8
Connecting to Amway ....................................................................................................................... 9
Remote Desktop instructions ...................................................................................................... 10
Virtual Desktop instructions ......................................................................................................... 11
General Troubleshooting .............................................................................................................. 12
Travelers or Connection Issues .............................................................................................. 12
Typical application or connection issues ........................................................................... 12
Amway Assistance ....................................................................................................................... 13
Troubleshooting Logs ................................................................................................................ 13
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Amway Remote Access Help Portal
Amway maintains a Remote Access Help Portal to assist with almost anything
Remote Access related. There will be several references to it from within this
document so it is placed here for convenience. The portal can be found at:
http://Help.AmwayConnect.Com
The following items can be found on the portal:
1. Up-to-date pertinent information on any current issues Amway may be aware
of is usually posted at the top of the portal.
2. Amway Remote Access Blue Book (this document)
Comprehensive guide on concepts and procedures needed to connect to
various Amway resources.
a. How to connect, and why Amway has certain requirements.
b. Tokens.
c. URL address listing of our global VPN devices that may be connected to.
i. Useful for travelers or others experiencing performance problems
and/or possible connection issues.
ii. How to add connection profiles to the Pulse Secure application.
d. ‘Common’ issues and how to possibly correct them.
e. Remote Desktop and VMware Virtual Desktop instructions.
3. Amway Remote Access Troubleshooting Guide
Guide to resolve most known connection or token issues.
4. Okta Portal Password Quick Config Guide
How to set up a method to change your password yourself! Anytime!
Great for contractors!
5. The latest (supported) PC/MAC VPN clients for connecting to Amway.
6. Global support contact information: Amway Service Desks (Contact Info tab on
menu bar)
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General Information
Disclaimer
It is possible that by following these instructions a system and/or services (VPN
connections to other companies for instance) could be negatively impacted.
Amway is not responsible for non-Amway standard systems such as
personal or home computers or contractor systems. Contractors should have
their respective IT departments involved in remediating any problems with their
systems.
Requirements
Any system that is not an Amway standard system needs to meet certain
minimum supported and/or security requirements. Typically, the last (publicly
released) three versions of PC’s or Mac’s are supported. Operating systems
should be patched and up to date. PC’s need to have an anti-virus solution that
is up to date with its virus definitions as well as running at least weekly full scans.
Mac’s should have an up-to-date anti-virus installed and running weekly full
scans as well. Two applications will need to be installed: Pulse Secure which is
the VPN client application, and Host Checker which is an application that
validates the system for requirements. Host Checker may be installed when
connecting to Amway.
Two-Factor Authentication
Amway requires two different forms of identification when connecting to its
network. The first is a User ID (Amway Native ID) and password. Amway
standard systems have a certificate installed that is associated with the user and
represents the second factor. Non-Amway standard systems utilize ‘tokens’ in
place of certificates.
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MobilePass Tokens
General Information
To connect to Amway using a non-Amway standard system, you need to have an
enrolled and activated token. Amway uses soft tokens, which are utilized via an
application called MobilePass. While the MobilePass token application can be
installed on the actual PC or Mac used for connecting to Amway, it is strongly
recommended to install MobilePass on a mobile device, as most people always
have a mobile device with them. It should not be an issue to install the
application on personal devices as it does not use or reveal location or personal
information, nor does it require any kind of connection once it has been enrolled
and activated.
Approval Requirements
Amway employees can receive a token by simply contacting their appropriate
Amway Service Desk (Contact Info tab on menu bar) and requesting one. In Ada,
employees can also visit the Mobility Bar to obtain one. Non-Amway employees
must have approval from an Amway upline manager. The process can be
initiated by contacting the appropriate Amway Service Desk (Contact Info tab on
Help portal menu bar)
Installation and Enrollment
1. You should receive an email for enrolling (also referred to as activating) a
token from Amway Token Service. The email account used for employees is
almost always an Amway.Com email. For vendors and contractors, it could be
a non-Amway email or an Amway.Com email. It depends on what was done
when the person was onboarded. Please contact the appropriate Amway
Service Desk (Contact Info tab on Help portal menu bar) for questions or
corrections.
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Accessing Amway Email from a Non-Amway device or system
1. Using a browser on the device or system go to:
http://Mail.Office365.Com
2. Enter your User ID (Amway Native ID) and ‘@amway.com’ (ex:
aiu****@amway.com)
3. On the next screen use NA\ followed by your User ID (Amway Native ID).
(ex: na\aiu****) and your Amway network password.
2. Open the email on the system or device that will used for the MobilePass
token application. (Please refer to the MobilePass Tokens General Information
at the beginning of this section if it has not been read already.) This should not
be done with the message forwarded from another type of device. Additional
instructions are provided in the token email communications.
3. Follow the link at the bottom of the message, which opens an enrollment
portal. Install, but do not open or start, the SafeNet MobilePass application
on your system or device. Windows Phone users may need to refer to the
Troubleshooting Guide for problems here. After installing do NOT select any
kind of activation after doing so.
4. Go back to installation/enrollment page (or go back to the enrollment
message and reselect the link at the bottom), and this time select the link after
the install icon to enroll the token application.
5. The MobilePass app will now ask for a pin, that you will need to use
(remember) when opening again in the future. Be careful when entering the
first time, as it may immediately ask for it again (to confirm) after entering the
4th digit, without the need to press or select [Next] or [Done].
6. You should be presented with a 6-digit code. (This one will not be needed.)
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VPN Client installation and configuration
Go to the Help Portal noted at the beginning and download the appropriate
Pulse Secure client (at the bottom of the page) for your computer system and
install it.
Adding/configuring a Pulse Secure connection
Add an appropriate URL connection (called a connection profile) to the Pulse
Secure application.
• Open Pulse Secure.
o Windows Operating systems:
▪ Start, All Programs, Pulse Secure, Pulse Secure
▪ System Tray, Pulse (White/Blue S icon), Open
o Mac operating systems
▪ Applications, Pulse Secure
• Disconnect any current VPN connection.
• Create a new connection: (Usually a plus sign ‘+’)
o Type: UAC or Connect Secure VPN
o Name: Amway VPN – {Name of Region}
▪ (For Amway standard systems)
o Name: Amway VPN Token – {Name of Region}
▪ (For Non-Amway standard systems)
o Server URL: {one of the VPN locations listed next}
• Save
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Amway VPN Locations
For Amway standard systems use the following:
US / Canada remote-us.amwayconnect.com
Australia remote-australia.amwayconnect.com
Europe remote-europe.amwayconnect.com
Indonesia remote-aits.amwayconnect.com
Japan remote-japan.amwayconnect.com
Latin America remote-us.amwayconnect.com
Malaysia remote-aits.amwayconnect.com
Thailand remote-thailand.amwayconnect.com
For Non-Amway standard systems use the following:
US / Canada token-us.amwayconnect.com
Australia token-australia.amwayconnect.com
Europe token-europe.amwayconnect.com
Indonesia token-aits.amwayconnect.com
Japan token-japan.amwayconnect.com
Latin America token-us.amwayconnect.com
Malaysia token-aits.amwayconnect.com
Thailand token-thailand.amwayconnect.com
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Connecting to Amway
1. Select the appropriate connection profile and initiate a connection to Amway.
2. During the connection process, you will be presented with authentication
pages.
a. The first page or pair of fields is for the User ID (Amway Native ID) and
network password. Amway standard systems will be done authenticating.
b. Non-Amway standard systems will have a second page or pair of fields.
First is the Token User ID (usually the same as the User ID (Amway Native
ID) for most people) and the 6-digit number generated (PassCode/PassKey)
from the SafeNet MobilePass token application (not the personal app pin).
There is a time limit when entering the PassKey which is approximately 2 minutes.
To avoid a timeout, it is recommended to initiate the connection, get to the point
where the PassKey is entered, then:
• Switch to the MobilePass application.
• Generate the PassKey code.
• Enter that PassKey code into the connection authentication page.
At this point you should be ‘fully’ connected to Amway. Instructions for what to
do after this should be provided by others in your department or team.
As many users need to use RDC (Remote Desktop Connection) or a Virtual
Desktop System (VMware Horizon), instructions are included after this section.
To disconnect or end the session, right-click the connection icon (usually a grey
hex type icon) in the system tray for pc's (could be hidden) or on the dock for
Macs, and select Sign Out, Exit, or Quit.
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Remote Desktop instructions
A common need is to be able to remote into a computer system that you may
use regularly. The computer being connected to is called a ‘host’. The computer
contacting a host is called a ‘client’. You will need to know the name of the host
system to be able to connect to it. In addition, to use a MAC system as a host,
‘File Sharing’ and ‘Screen Sharing’ will need to be enabled on that MAC system.
You will need a Remote Desktop application on the client you are using.
Windows based clients usually have Remote Desktop Connection built in
(usually found in Accessories). Mac clients will need to download and install the
Microsoft Remote Desktop Connection app from the Apple store to access
Windows hosts; and/or download and install the ‘Remote Desktop – VNC’ app
from the Apple store to access MAC hosts.
Start the Remote Desktop application and when prompted for the computer to
connect to, enter the name of the Amway host. Try the short name first, if that
doesn’t work try using the longer name.
USWSA#######
USWSA#######.na.intranet.msd Most Windows systems
USWSA######.local Most MAC systems
Your client system should now have control over the Amway host system.
Remember to LogOff from the Amway host system when finished using it. How
varies depending on system) and then end the VPN connection by selecting
‘Disconnect’ in the Pulse Secure application.
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Virtual Desktop instructions
For those individuals needing to access virtual desktop systems, you will need to
download and install the appropriate client for your system from:
https://www.VMware.Com/Go/ViewClients
You will need to configure various options when the client is installed:
Network Protocol Configuration = IPV4
At the Custom Setup screen remove (deselect)
USB Redirection
Log in as current user
Server name = mydesktop.intranet.local
After finishing the install, you can then run the client application. You should see
an icon for mydesktop.intranet.local.
On the right side of the menu bar there should be an icon with 3 bars. Select the
following items in order: “Configure SSL…”. “Do not verify server identity
certificates”, [OK].
After establishing a VPN connection, you can then start the Horizon View client.
To authenticate, use your User ID (Amway Native ID), your Amway network
password, and select “NA” for the domain.
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General Troubleshooting
The Amway Remote Access Help Portal will usually contain information on any
known current issues at the beginning of the portal. The Troubleshooting Guide
on the portal has detailed issues and their solutions as well as more info on
reinstalling on Windows based systems. Some ‘common’ issues will be included
here next.
Travelers or Connection Issues
Normally, travelers can and should use their default regional connection. There
may be times, however, when a connection isn’t working, is having problems, or
is very slow, etc. It may help to switch to a closer regional connection, or a
different connection for those experiencing issues. It is possible that a closer or
different regional connection might not work better. It is also possible that you
may not be able to access everything you are normally able to access from your
default regional connection.
To use a different connection, refer to Adding/configuring a Pulse Secure
connection earlier in this document.
Typical application or connection issues
Users who have upgraded their Microsoft Windows or Mac OS operating systems
may experience issues when attempting to connect to Amway.
Always use the latest VPN client found on the Amway Remote Access Help Portal.
Make sure to remove any existing Pulse Secure or Junos Pulse applications first.
(If not needed for other companies.)
Sometimes Java may be disabled (Apple does frequently when upgrading). You
should check and re-enable if necessary.
If the connection was started by using a browser first, try closing the browser and
utilize the Pulse Secure application first.
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Amway Assistance
Additional assistance for Amway standard systems, and possibly for some non-
Amway standard systems, may be obtained from the appropriate Service Desk:
Amway Service Desk Contact Info. (Also found on the Contact Info tab on the
Help portal menu bar.)
Non-Amway standard system users MUST read and agree to the Disclaimer
statement at the beginning of this document.
Troubleshooting Logs
There are times when it is necessary for Amway to request debug logs to get
more detailed information to solve a problem. This might be required when
there appear to be widespread problems, and could be helpful if Amway decides
to assist in a one-off case. These logs would then be submitted to Amway to
help troubleshoot. To obtain logs from Pulse Secure when there are issues do
the following:
• Open Pulse Secure.
o Windows Operating systems:
▪ Start, All Programs, Pulse Secure, Pulse Secure
▪ System Tray, Pulse (White/Blue S icon), Open
o Mac operating systems
▪ Applications, Pulse Secure
• Disconnect any current VPN connection.
• Enable detailed logging:
o File, Logs, Log Level, Detailed
• Attempt to re-establish a VPN connection.
• Allow Pulse to attempt to reconnect for at least a minute.
• Disconnect the attempted session.
• Save the log file:
o File, Logs, Save As
