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Tour4All Conference, 6 September 2018
Accessibility in the
tourism sector
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1 Global policyenvironment& Key concepts
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Convention on the Rights of Persons with Disabilities
Article 30: Participation in cultural life, recreation, leisure and sport
1. States Parties recognize the right of persons with disabilities to take part on an equal basis with others in cultural life, and shall take all appropriate measures to ensure that persons with disabilities (…)
(c) Enjoy access to places for cultural performances or services, such as theatres, museums, cinemas, libraries and tourism services, and, as far as possible, enjoy access to monuments and sites of national cultural importance. (…)
(c) To ensure that persons with disabilities have access to sporting, recreational and tourism venues;
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The Agenda 2030 / Sustainable Development Goals
TOURISM:SDG 8: economic growth, employment and decent work for all.
SDG 12: sustainable consumption and production
SDG 14 : oceans, seas and marine resources
MOBILITY:SDG 11: sustainable cities and human settlementsà Target 11.2: provide access to safe, affordable, accessible and sustainable transport systems for all, improving road safety, notably by expanding public transport, with special attention to the needs of those in vulnerable situations, women, children, persons with disabilities and older persons
à Leave no one behind is at the core of SDGs
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‘Components’ to make accessible in the tourism realm
Venues (hotels, museums, monuments, tourist information booths / offices, etc.)
Touristic external areas (beaches, woods, parks, panoramic points, etc.)
Itineraries (within an archeological site, or a natural site, etc.)
Mobility (means of transportation to reach a touristic destination and to move around it, roads and connection systems, waiting areas and other infrastructure)
Info/comm (websites dedicated to tourist attractions, leaflets with information and directions, tourist guides, posters in relevant locations, audio/video/tactile guides in museums or other sites, signposting within attractions
à UNIVERSAL DESIGN
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Focus on human resources in the tourism industry
Education and capacity-building to improve:» Attitude: capacity to interact with persons with disabilities, to
include them in the activities, to be respectful, to listen to them, to respond to their needs, etc.
» Communication skills: capacity to use the appropriate language, to use sign language if needed, to use different means of communication (written, graphic, Easy to understand, etc.)
» Preparedness: capacity to react in case of medical needs, to provide daily care if needed, to respond to Critical situations with persons with intellectual impairments for instance, etc.
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“Facilitating travel for people with
disabilities is a basic, cross-cutting and
integral element of any responsible and
sustainable tourism policy.”
“it is advisable to make major efforts to
integrate persons with disabilities, most
of whom are living in developing
countries, into tourism practices and
policies.”
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2 Mobility:
Safety and accessibility
HI NEW STUDY:Making cities inclusive: Safe mobility for persons with disabilities in developing countries
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Safe mobility
The ability of a person to safely and
reliably access preferred destination by
navigating an environment that considers
his or her needs and preferences.
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Positive initiatives in Dakar, SenegalHI programme to increase access to employment for persons with disabilities since 2014 including:- apprenticeships, skills training, start own business- inclusive workplace policy to improving access into
and around the office building, as well as accessible toilets and other facilities
- Partnership with Dakar’s largest bus operator:- wider choice of transport options: more buses with
ramps and priority seats; bus operator staff training,
- reducing their owns barriers to employment àemployed 25 of staff with disabilities to sell tickets
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A few recommendationsà Removing the barriers to safe and accessible mobility, focusing on the built environment, vehicles and people
üEnsure that the inclusion of persons with disabilities is a systematic, cross-cutting objective.
üFacilitate the participation of all groups represented in the city, including persons with disabilities, their representative organisations.
üPromote a safe and accessible urban environment based on Universal Design Principles.
üPlan for multimodal transportation system to allow people to choose from a variety of transportation.
üIn order to increase the offer of accessible transport services, organise trainings and information sharing.
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Connectingpeople and services (demand and supply):3
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A unique digital platform to exchange info and services for persons with special needsWhat?- A digital platform of comprehensive resources (information, solutions
and services, free and paid) to assist persons with special needs and those around them in their daily lives, and around the world. An HI project.
- Encourage innovation and new solutions to respond to the needs of persons in particular situations – solutions built jointly together by these persons, their helpers or families, and suppliers
Why?- Growing number of persons with temporary and permanent
impairments. We all can be affected at some point in our lives.- Patchwork and partial answers on the web à Hizy aims to bring
evertyhing together in one place (info and services)
Where? Launched in Octobre 2017, with a focus on France. Then extension towards other francophone countries then beyond in next 2 years
WEBSITE: https://hizy.orgVIDEO: https://www.youtube.com/watch?v=526aT5jrzXI&feature=youtu.be
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Partnership Hizy- AirbnbSince 2017:
Ø Provided support and guidance to make the Airbnb platformmore inclusive of different type of disabilities
- new filters
Ø Awareness raising of hosts about accessibility issues
- advice to draft an ad: https://www.airbnbcitizen.com/les-5-conseils-pour-rediger-votre-annonce/
- 9 criteria to affirm that an accomodation is accessible: https://www.airbnbcitizen.com/les-5-conseils-pour-rediger-votre-annonce/
- Articles on Airbnb website and Hizy website
