BizHub Pro C6500 Fiery X3eTY2 65C-KM Service Guide.pdf

Fiery X3eTY2 65C-KM

for bizhub PRO C6500

A guide for service technicians

EFI Part Number: 4505767801 November 2006

Service Guide

© 2006 Electronics for Imaging, Inc.

This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior written consent from Electronics for Imaging, Inc. (“EFI”), except as expressly permitted herein. Information in this documentation is subject to change without notice and does not represent a commitment on the part of EFI. The documentation is further covered by “Legal Notices” distributed with this product, which can be found on the User Documentation CD. The documentation may be provided in conjunction with EFI Software (“Software”) and any other EFI product described in the documentation. The Software is furnished under license and may only be used or copied in accordance with the terms of the Software License Agreement, which can be found in the “Legal Notices” distributed with this product.

Contents

Overview 1

Tools you will need 2

Precautions 2

Exploded View 5

AC power switch and soft power button 6

Connector panel and DIAG board interface 7

Shutting down the system 8

Accessing the Fiery X3eTY2 9

Checking connections 12

Removing and replacing components 14

Interface board 15

DIMMs 17

Battery 18

Motherboard 19

CPU and CPU cooling assembly 32

DIAG board 36

Enclosed fan 37

Soft power button 38

Power supply 39

Hard disk drive 41

Restoring functionality after service 44

Printing Fiery X3eTY2 pages 46

Printing the Configuration page 46

Printing the Test Page 46

Verifying connection to the network 48

System software 50

System software installation reminders 50

Installing system software over the network port 51

Installing system software using a USB flash drive 56

Specifications 62

Hardware features 62

Networking and connectivity 62

Safety and emissions compliance 63

The troubleshooting process 64

Where problems occur 64

Before you go to the customer site 66

Preliminary on-site checkout 67

Checking connections 67

Symptoms and solutions 70

Checking the network 83

Printing to the Fiery X3eTY2 83

Clearing the CMOS and power-up settings 85

Index

iii

Overview

OverviewThe Fiery X3eTY2 65C-KM adds computer connectivity and highly efficient PostScript printing capacity to the bizhub PRO C6500 copier. Generally, the Fiery X3eTY2 65C-KM does not require regular maintenance. The Fiery X3eTY2 65C-KM is shipped with all necessary software already installed.

Use the procedures in this guide to inspect, remove, reseat, or replace major hardware components and to reinstall system software. Replacement parts for the Fiery X3eTY2 65C-KM are available from your authorized service support center.

You must reinstall system software if you replace the hard disk drive (HDD) or receive a more recent version of the system software. You may also reinstall system software as a way to troubleshoot the system.

NOTE: The term “Fiery X3eTY2” is used in this guide to refer to theFiery X3eTY2 65C-KM. The term “copier” is used to refer to the bizhub PRO C6500.

FIGURE A Printing system

1

Tools you will need

Tools you will needTo install or service the Fiery X3eTY2, bring the following tools and parts to the customer site:

• ESD wrist grounding strap and antistatic mat

• #1 and #2 Phillips head screwdrivers

• Needlenose pliers

Avoid touching magnetic tools to storage media such as hard disks. Contact between magnetic tools and magnetic storage media may result in data corruption.

You should also bring this guide, documentation for any optional service kits you may be installing, and any technical notes for the Fiery X3eTY2.

PrecautionsAlways observe the following general precautions when servicing the Fiery X3eTY2 assembly:

1. Report any shipping damage.

If there is any evidence of shipping or handling damage to packing boxes or their contents, save the damaged boxes and parts, call the shipper immediately to file a claim, and notify your authorized service/support center.

2. Never alter an existing network without permission.

The Fiery X3eTY2 is probably connected to an existing Local Area Network (LAN) based on Ethernet hardware. The network is the link between the customer’s computer, existing laser printers, and other prepress equipment. Never disturb the LAN by breaking or making a network connection, altering termination, installing or removing networking hardware or software, or shutting down networked devices without the knowledge and express permission of the site administrator.

3. Never assign an IP address in Network Setup.

Only the site administrator should assign an IP address on a network device. Entering an incorrect IP address to the Fiery X3eTY2 can cause unpredictable errors on any or all devices.

2

Precautions

4. Follow standard ESD (electrostatic discharge) precautions while working on the internal components of the print engine.

Static is always a concern when servicing electronic devices. It is highly unlikely that the area around the print engine is static-free. Carpeting, leather-soled shoes, synthetic clothing fibers, silks, and plastics may generate a static charge of more than 10,000 volts. Static discharge is capable of destroying the circuits etched in silicon microchips, or dramatically shortening their life span. By observing standard precautions, you may avoid extra service calls and save the cost of a new board.

When possible, work on a ground-connected antistatic mat. Wear an antistatic wristband, grounded at the same place as the antistatic mat. If that is not possible:

• Attach a grounding strap to your wrist. Attach the other end to a good ground.

• When you remove an electronic component, place it into an antistatic bag immediately. Do not walk across a carpet or vinyl floor while carrying an unprotected board.

• Leave new electronic components inside their antistatic bags until you are ready to install them.

• When you unpack the electronic components, touch a metal area of the copier to discharge the static on your body. Place the components on a grounded antistatic surface, component-side up.

5. Avoid flexing a printed circuit board, and handle it by opposing edges (not corners) only.

6. Never set a cup of coffee—or any liquid—on or near any components or the copier.

Power Supply Cord Notice

CAUTION: The power supply cord is used as the main disconnect device. Ensure that the socket-outlet is located/installed near the equipment and is easily accessible.

ATTENTION : Le cordon d’alimentation doit être débranché pour une mise hors tension totale du produit. La prise de courant doit être située ou installée à proximité du matériel et être facilement accessible.

ATTENZIONE: Il cavo di alimentazione deve essere scollegato per interrompere completamente la corrente. Accertarsi che la presa di corrente si trovi o sia installata vicino alla macchina e sia facilmente accessibile.

ACHTUNG: Der Netzstecker dient zur sicheren Trennung des Gerätes von der Stromversorgung. Stellen Sie sicher, dass sich die Steckdose in unmittelbarer Nähe des Gerätes befindet und leicht zugänglich ist.

CUIDADO: El cable de alimentación eléctrica se utiliza como dispositivo de desconexión principal. Asegúrese de que el enchufe-toma esté situado/instalado cerca del equipo y que sea fácilmente accesible.

CUIDADO: O cabo de força é usado como dispositivo principal de desconexão. Assegure-se de que a saída de energia esteja localizada/instalada próxima ao equipamento e facilmente acessível.

VOORZICHTIG: Het netsnoer moet worden uitgetrokken om de stroomvoorziening te onderbreken. Zorg ervoor dat het stopcontact zich dicht bij het apparaat bevindt en gemakkelijk toegankelijk is.

3

Precautions

Lithium Battery Notice

CAUTION: There is danger of explosion if the battery is replaced with an incorrect type. Replace only with the same type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

ATTENTION : Il y a danger d’explosion en cas de remplacement avec le mauvais type de batterie. Remplacer uniquement avec une batterie du même type recommandé par le constructeur. Les batteries usagées doivent être jetées conformément aux instructions du fabricant.

ATTENZIONE: Pericolo di esplosione se la batteria viene sostituita con un tipo non corretto. Usare esclusivamente batterie del tipo consigliato dal produttore. Lo smaltimento delle batterie deve essere effettuato in base alle istruzioni del produttore.

ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterien durch einen falschen Batterientyp ersetzt werden. Ersetzen Sie sie deshalb nur durch denselben, vom Hersteller empfohlenen Typ. Entsorgen Sie leere Batterien entsprechend den Anweisungen des Herstellers.

CUIDADO: Existe peligro de explosión si la batería se sustituye por una de un tipo incorrecto. Sustituya la batería sólo por una batería del mismo tipo que recomienda el fabricante. Deseche las baterías usadas según las instrucciones del fabricante.

CUIDADO: Há perigo de explosão se a bateria for substituída por outra de tipo incorreto. Substitua apenas por outra de mesmo tipo, recomendada pelo fabricante. Descarte as baterias usadas conforme as instruções do fabricante.

VOORZICHTIG: Het vervangen van de batterij door een verkeerd type kan ontploffing veroorzaken. Vervang de batterij uitsluitend door hetzelfde, door de fabrikant aanbevolen type. Het wegwerpen van batterijen dient volgens de voorschriften van de fabrikant te gebeuren.

Short Circuit Protection

WARNING: This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors).

ATTENTION : La protection contre les courts-circuits (surtension) du produit est assurée par l’installation électrique du local où il est installé. S’assurer qu’un fusible ou un disjoncteur inférieur ou égal à 120 V CA, 15 A aux Etats-Unis (240 V CA, 10 A dans les autres pays) est utilisé pour les conducteurs de phase (conducteurs de courant).

AVVERTENZA: La protezione contro i cortocircuiti (sovracorrente) del prodotto dipende dall’impianto elettrico dell’edificio in cui è installato. Accertarsi che sui conduttori di fase (che portano la corrente) venga utilizzato un fusibile o interruttore non superiore a 120 Vc.a., 15 A negli Stati Uniti (240 Vc.a., 10 A internazzionale).

WARNUNG: Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass eine Sicherung oder ein Unterbrecher von nicht mehr als 240 V Wechselstrom, 10 A (bzw. in den USA 120 V Wechselstrom, 15 A) an den Phasenleitern (allen stromführenden Leitern) verwendet wird.

ADVERTENCIA: Este producto depende de la instalación del edificio en lo relativo a la protección frente a cortocircuitos (sobretensión). Asegúrese de utilizar un fusible o un interruptor de circuito que no sea de más de 120 V CA, 15A en EE.UU. (240 V CA, 10A internacional) en los conductores de fase (todos los conductores que transportan corriente).

ADVERTÊNCIA: Esse produto depende da instalação de proteção contra curto-circuito (sobrecarga) do edifício. Assegure-se de que um fusível ou disjuntor de até 120 VAC, 15A U.S. (240 VAC, 10 A internacional) seja usado nos condutores de fase (todos os condutores de corrente).

WAARSCHUWING: Dit apparaat wordt tegen kortsluiting (overstroom) beveiligd via de elektrische installatie van het gebouw. Zorg ervoor dat de fasegeleiders (alle stroomvoerende geleiders) beveiligd zijn met een zekering of stroomonderbreker met een maximale capaciteit van 120 V wisselstroom, 15 A in de V.S. (240 V wisselstroom, 10 A internationaal).

4

Exploded View

Exploded View

FIGURE B Fiery X3eTY2 exploded view

Key

1. Lid

2. CPU cooling assembly:a) Clampb) CPU fan and heatsink

3. Interface board

4. DIMM

5. Battery

6. Fiery X3eTY2 motherboard

7. Fiery X3eTY2 power supply

8. Enclosed fan

9. HDD cable

10. HDD

11. DIAG board

12. DIAG board cable

13. Pan

14. Connector panel (see page 7)

15. Extender card

16. Rail

17. Soft power button assembly

NOTE: For cable connector information, see Figure G on page 12.

12a

2b

3

4

5

10

1211

9

8

7

6

14

13

16

15

17

5

AC power switch and soft power button

AC power switch and soft power buttonThe Fiery X3eTY2 has a dedicated AC power switch and a soft power button on the connector panel (see Figure C). The green LED in the soft power button is on when the Fiery X3eTY2 is powered on.

To use the soft power button, the AC power switch must be in the ON position. Press the soft power button for two seconds to power on; press it for several seconds to shut down the Fiery X3eTY2. Using the soft power button to shut down the Fiery X3eTY2 does not power off the Fiery X3eTY2 completely.

Always switch off the AC power switch before you disconnect the interface cable or unplug the AC power cable. Cable disconnections require a complete power off.

System administrators can use the soft power button when they do not need to disconnect the Fiery X3eTY2 from the copier or the AC power outlet, such as during system software installation with a USB flash drive.

NOTE: If all connections are good and you think the Fiery X3eTY2 should be ON but it is not, check the green LED and also check the AC power switch. If the green LED is OFF but the AC power switch is ON, press the soft power button for a few seconds until the Fiery X3eTY2 starts up. (Using the soft power button does not change the position of the AC power switch.)

6

Connector panel and DIAG board interface

Connector panel and DIAG board interface

FIGURE C External hardware interface

ON

1 2

ON

1 2

Service switches

Soft power button

Interface connector

[not used]

LAN port for10/100/1000BaseT

USB port Type A (3)

[not used]

[not used]

[not used]

Power switch

DIAG LEDs

Top ViewFront view

Normal position

ON position

7

Shutting down the system

Shutting down the systemUse the following procedure to shut down and power off the Fiery X3eTY2.

TO SHUT DOWN THE FIERY X3ETY2

Always verify that the Fiery X3eTY2 is not in use before you power off or restart it. Make sure that the system is not processing or printing a job. Before you take the Fiery X3eTY2 off the network, always obtain permission from the network administrator.

1. On the Control Panel LCD on the copier, press the MACHINE button and make sure the status line reads “Ready to print”.

2. Power off the copier using the main power switch inside the copier.

To access the main power switch inside the copier, open the left front door. Do not use the secondary power switch located on the top front edge of the copier.

3. Wait while the Fiery X3eTY2 shuts down.

4. Move the power switch on the Fiery X3eTY2 connector panel to the OFF position (O).

8

Accessing the Fiery X3eTY2

Accessing the Fiery X3eTY2To service the Fiery X3eTY2 hardware, you must first shut down and power off the Fiery X3eTY2 and copier properly, unplug the Fiery X3eTY2 cables, and then remove the Fiery X3eTY2 from the copier.

FIGURE D Fiery X3eTY2 installed on the copier

Copier (back)

Fiery X3eTY2 connector panel

Fiery X3eTY2

Copier (right side)

Interface cable (not shown)

9


TO OPEN THE FIERY X3ETY2

CAUTION: Before you touch any parts inside the Fiery X3eTY2, make sure to wear an ESD grounding wrist strap and follow all ESD safety precautions.

1. Shut down the Fiery X3eTY2 and the copier (see page 8).

2. Disconnect all external cables from the connector panel of the Fiery X3eTY2.

3. Remove the four screws that attach the Fiery X3eTY2 to the copier.

4. Unhook and remove the Fiery X3eTY2 from the copier.

You must shift the Fiery X3eTY2 to the left to release it from the copier.

FIGURE E Accessing the Fiery X3eTY2

For detailed information about removing/installing the Fiery X3eTY2, see the installation instructions that accompany the copier (not included in this service guide).

Interface cable connector

Fiery X3eTY2(front view)

Power cable connector location

Hook location (1 of 2)

Screw location (1 of 4)

Fiery X3eTY2(back view)

10


5. Place the Fiery X3eTY2 on a flat surface, and remove the 11 screws that secure the lid to the pan (see Figure F).

6. Open the lid, slide the tabs out of their slots, and lift the lid from the pan (see Figure F).

Set the lid and screws aside.

CAUTION: Do not cut or pinch the fan cable with the lid.

FIGURE F Fiery X3eTY2 lid screws

The Fiery X3eTY2 is now ready for inspection and service.

Tab (1 of 3)

Slot (1 of 3)

Lid

Pan

Screw (1 of 7)

Fan cable(see Caution above)

11

Checking connections

Checking connectionsThe most common causes of hardware problems are faulty or loose connections. Before you decide to replace any parts of the Fiery X3eTY2, make sure to verify all cables and connections. If you have verified all external connections, check the internal connections.

FIGURE G Cable diagram

Key to components, cabling, and motherboard labels

NOTE: Connectors that are not described are not used.


2. HDD, cable to SATA1

3. DIMM slots:a) DIMM2 for standard DIMMb) DIMM1 for optional DIMM

4. Battery in battery socket F4

5. CPU cooling assembly to FAN1

6. Interface board Extender Card in PCI1

7. LAN port

8. USB Type A ports (3) in USB

9. Enclosed fan cable to motherboard FAN2

1

2

3a

4

5

78

9

10

6

11

12HDD

1312a

12b

12c

12d

12. Power supply:a) to AC power switchb) to HDDc) to J18d) to J11

13. BIOS chip

14. DIAG board ribbon cable at J1 to motherboard J2

15. NOT SHOWN:Extender cardInterface boardService switches

10. Soft power button cables to J9 Front Panel connector:

NOTE: Four wires left to right: red, black, red, yellow

11. AC power switch (upper two leads):

SW

SW LED

J9 Front Panel

Edge of motherboard

1718

White Black

3b

14

12

Checking connections

TO CHECK INTERNAL CONNECTIONS

CAUTION: Before you touch any parts inside the copier, make sure to wear an ESD grounding wrist strap and follow all ESD safety precautions.

1. Make sure that all Fiery X3eTY2 cables, devices, and DIMM(s) are present, intact, properly aligned, and well seated in their connectors.

2. Specifically check the following for proper installation in the pan: power supply, HDD, enclosed fan, motherboard, motherboard components (see page 14).

3. Specifically check motherboard cable and component connections:

4. Specifically check all other power supply cable connections in the pan:

5. After you verify connections, if one or more Fiery X3eTY2 components is still not receiving power, check the copier and its internal interface to the Fiery X3eTY2 (for information, see the documentation that accompanies the copier).

Motherboard silk-screened label Component or cable

DIMM1; DIMM2 Socket for upgrade option; Socket for standard DIMM

U15 PLCC32 socket for BIOS chip

SATA1 HDD cable from HDD SATA data connector

FAN2 Enclosed fan with attached cable

NOTE: Airflow is out.

[on CPU, no label visible] CPU cooling assembly

FAN1 CPU cooling assembly fan with attached cable

PCI1 Extender card for interface board

J18 Power supply with attached cable

F4 Battery (see “Specifications” on page 62)

J9 Front Panel [see note] Soft power button with two attached cables (2 wires each):SW LED wires are red and blackSW wires are red and yellow



J2 Ribbon cable to DIAG board at J1

NOTE: “Front Panel” is silk-screened in two places on the motherboard; refer only to the label that appears at J9, on the edge of the board in very small text.

Location Component or cable

AC power switch, 4 lead, 2x2 Power supply with attached cable, split to two wires:White wire to the upper lead corresponding to ON; Black wire to the upper lead corresponding to OFF

HDD Power supply with attached SATA power cable

SW

SW LED

J9 Front Panel

13

Removing and replacing components

Removing and replacing componentsBefore you decide to replace costly components, make sure to verify the connections between the copier and the Fiery X3eTY2. Also, verify the connections of each replaceable Fiery X3eTY2 component. For more information about troubleshooting, see page 64.

The following sections describe how to remove and install removable/replaceable parts on the Fiery X3eTY2:

• Interface board

• DIMMs

• Battery

• Motherboard

• CPU and CPU cooling assembly

• DIAG board

• Enclosed fan

• Soft power assembly

• Power supply

• Hard disk drive (HDD)

For information about replacing other components, see the documentation that accompanies the copier.

CAUTION: Make sure to use an ESD grounding wrist strap and follow standard ESD precautions while performing these procedures.

14


Interface boardThe interface board connects directly to the extender card, which is connected directly to the Fiery X3eTY2 motherboard (see Figure H, below, and Figure B on page 5).

FIGURE H Interface board connections

Use the following procedures to remove or replace the interface board.

Rail

Cover platescrew (1 of 2)

PCI1

Interface board connected to extender card

Motherboard

Extender card in PCI1

[Rail, interface board, and extender card not shown]

15


TO REMOVE THE INTERFACE BOARD

1. Access and open the Fiery X3eTY2, as described on page 9.

2. Remove the two cover plate screws that connect the interface board to the connector panel (see Figure B on page 5).

You do not need to remove the jackscrews that connect the cover plate to the interface board.

3. Disconnect the interface board from Slot 2 (top slot) of the extender card.

Bend out the pan slightly so that you can slide the interface board out of the connector panel cutout as you lift the board out of the extender card.

Lift out the interface board from the pan. Set the board and the screws aside.

TO REPLACE THE INTERFACE BOARD

1. Insert the interface board into the extender card Slot 2 (top slot).

Bend out the pan so that you can insert the interface connector into the connector panel cutout.

2. Attach the cover plate to the connector panel with the two screws you removed earlier.

3. Reassemble the unit and verify functionality (see page 44).

16


DIMMsEach DIMM (dual in-line memory module) is held in place by levers at each end of its socket on the Fiery X3eTY2.

The memory capacity for the Fiery X3eTY2 is 1GB. The standard configuration is one 512MB DIMM installed in socket DIMM2. To upgrade, install another 512MB DIMM in socket DIMM1.

Approved DIMMs are available from your authorized service support center.

TO REPLACE OR UPGRADE A DIMM

1. To release a DIMM, push outward on the lever on each side of the DIMM (see Figure I).

FIGURE I Releasing a DIMM

2. Slide the DIMM straight out of the socket to avoid damaging the DIMM or the socket, and set the DIMM aside.

3. To install a DIMM, insert it straight into the socket. Push the DIMM into the socket until the levers snap into place.

The DIMM fits the socket only one way. The notch on the bottom of the DIMM should line up with the notch in the socket.

Make sure that the levers close securely around the ends of the DIMM and that the DIMM is fully seated in its socket. Avoid flexing the board while you firmly seat the DIMM in its socket.


To verify memory capacity, print a Configuration page to check the amount of memory recorded. Due to CPU overhead, the memory amount recorded on the Configuration page may be slightly less than the installed amount.

Lever

Socket notch

DIMM

17


BatteryThe battery on the Fiery X3eTY2 board is located at F4. To replace it, use a 3V manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent).

CAUTION: There is danger of explosion if the battery is replaced with an incorrect type. Replace it only with the same type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen Typs ersetzt wird. Als Ersatz dürfen nur vom Hersteller empfohlene Batterien gleichen oder ähnlichen Typs verwendet werden. Verbrauchte Batterien müssen entsprechend den Anweisungen des Herstellers entsorgt werden.

ATTENTION: Il y a risque d’explosion si la pile est remplacée par un modèle qui ne convient pas. Remplacez-la uniquement par le modèle recommandé par le constructeur. Débarrassez-vous des piles usées conformément aux instructions du constructeur.

ADVARSEL!: Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med bat-teri af samme fabrikat og type. Levér det brugte batteri tilbage til leverandøren.

VAROITUS: Paristo voi räjähtää, los se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin. Hävitä Käytetty paristo valmistajan ohjeiden mukaisesti.

ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner.

VARNING: Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparat-tillverkaren. Kassera använt batteri enligt fabrikantens instruktion.

TO REPLACE THE BATTERY

1. Locate the battery on the Fiery X3eTY2.

2. Carefully bend the clip that holds the battery.

Use caution when bending the clip; excessive force could cause the clip to lose its tension.

3. Pull the battery out of its socket and release the clip.

4. To insert a new battery, slide the battery into the socket under the clip, with the positive (+) side facing up.

Make sure the clip holds the battery securely in the socket.

5. Reassemble the Fiery X3eTY2 and verify functionality (see page 44).

The date and time of day are lost when the old battery is removed. For instructions on entering Setup to program the system date and time, see Configuration and Setup on the User Documentation CD.

Clip

Battery

Socket

+

18


MotherboardThis section describes how to remove and replace the motherboard. It also describes how to verify functionality and update the system after a new motherboard installation.

Requirements for a new motherboard installation

To install a new motherboard, you need the following items:

• USB 2.0 flash drive [not provided] with 32MB capacity (minimum) and a data transfer LED. If the drive has a write-protection feature, make sure write-protection is switched off.

Not all USB 2.0 flash drives have been validated for use with the Fiery X3eTY2. If the one you are using does not work, try another brand.

• Any PC [not provided] with:

– Intel x86-compatible microprocessor

– CD-ROM drive, built in or attached

– Support for USB 2.0 (USB 1.1 may work, but it will be very slow.)

– 256MB of available memory

– Keyboard (mouse input is not accepted by the software on the USB Flash Installer CD)

• New motherboard

• Single-use dongle [provided with new motherboard]

• Feature Activation Software CD

• USB Flash Installer CD

19


Cautions for a new motherboard installation

If you are installing a new motherboard:

• Transfer the DIMM(s) and CPU from the old motherboard. Spare motherboards ship with replacement thermal compound for use when transferring the CPU.

• Make sure the new motherboard solves the problem you are troubleshooting before you update the system. Updating the system permanently customizes the new motherboard so that it cannot be returned to inventory and cannot be installed in another Fiery X3eTY2. If the new motherboard does not solve the problem, do not update the motherboard. Return the new motherboard and unused single-use dongle to inventory.

• Do not reinstall system software. Reinstalling system software is not necessary when installing a new motherboard and can result in an error if done before performing the system update.

• BIOS chips are not interchangeable. Do not transfer the BIOS chip from the old motherboard onto the new motherboard. Doing so can damage the Fiery X3eTY2.

• Do not install a new HDD at the same time that you install a new motherboard.

It is unlikely that both the HDD and the motherboard are defective; therefore, avoid replacing both to solve one problem. If troubleshooting strategies (checking cables and connections, and so forth) do not resolve the problem and you suspect either the HDD or the motherboard is at fault, use the following order: replace the HDD; install system software; verify the problem still exists; and then move on to other procedures, such as replacing the motherboard. Otherwise, you may need to return the Fiery X3eTY2.

• Do update the system using the single-use dongle and the Feature Activation CD.

Removing the motherboard

Use the following procedure to remove the motherboard from the Fiery X3eTY2.

TO REMOVE THE MOTHERBOARD

1. Access and open the Fiery X3eTY2, as described on page 9.

2. Remove the interface board from the extender card (see page 16).

Place the removed board on an antistatic surface.

20


3. Disconnect the following cables from the motherboard (see Figure G on page 12):

NOTE: Note the cable routing before you cut any tie-wraps so that you can properly arrange the cabling later with new tie-wraps. Tie-wraps are included in the motherboard spare kit.

• Power supply cable at motherboard J11

• Power supply cable at motherboard J18

• HDD cable at motherboard SATA1

• Enclosed fan cable at motherboard FAN2

• DIAG board ribbon cable at motherboard J2

• Soft power button cables (two) at motherboard connector labeled “Front Panel”

Four wires left to right: red, black, red, yellow

4. Remove the two screws that attach the rail to the pan. Remove the extender card from the motherboard connector PCI1. Set aside the rail with the extender card attached, and the two screws.

5. Remove the five screws that secure the Fiery X3eTY2 motherboard to the pan.

Set aside the screws so that you can replace them later.

6. Lift the edge of the motherboard opposite the connector panel to release the motherboard from the pan. Gently lift the motherboard out of the pan, and place the motherboard on a flat, anti-static surface.

Make sure the connectors on the motherboard clear the cutouts in the connector panel as you remove the board. Make sure to note the position of the “metal fingers” on the USB connectors so that you can re-position them later. Avoid handling contacts or using excessive force.

7. If you are replacing the motherboard with a new motherboard, remove the following from the old motherboard:

• DIMM(s) (see page 17)

• CPU cooling assembly and CPU (see page 33)

SW

SW LED

J9 Front Panel

Edge of motherboard

1718

21


Replacing the motherboard

Use the following procedure to install the motherboard in the Fiery X3eTY2 pan.

If you are replacing an old motherboard with a new motherboard, you will need to verify functionality and update the system after installing the new motherboard.

TO REPLACE THE MOTHERBOARD

1. If you are installing a new motherboard, place the motherboard on an antistatic surface with some padding. Then complete the following tasks:

• Install the DIMM(s), CPU, and CPU assembly from the old motherboard onto the new motherboard. For DIMM(s), see page 17; for the CPU and cooling assembly, see page 32.

Do not transfer the BIOS chip from the old motherboard onto the new motherboard. Doing so can cause the system to shut down due to incompatibility issues.

• Remove the battery from the new motherboard (see page 18).

Set aside the battery so that you can replace it later.

• Locate the jumper that is installed on the 3-pin jumper area JP1 on the motherboard.

JP1 is located between unused motherboard connectors PCI2 and PRI-IDE.

• Remove the jumper from pins 1 and 2, and install it on pins 2 and 3.

• Wait one full minute.

• Remove the jumper from pins 2 and 3 on JP1, and install it back on pins 1 and 2.

• Reinstall the battery.

2. Angle the motherboard so that the connectors on the motherboard fit into the cutouts in the connector panel of the pan, and gently slide the motherboard into the pan.

As you install it, be careful to avoid stressing the motherboard or the surrounding cables in the pan. Make sure to reposition the metal fingers on the USB connectors.

3. Align the mounting holes on the motherboard with the screw holes located in the base of the pan.

PCI2

PRI-IDE

JP1

Pin 1

Edge of motherboard

22


4. Install the five motherboard screws into the pan.

To prevent stress on the motherboard, partially tighten all the screws before completely tightening any single screw.

5. Connect the following cables from the motherboard (see Figure G on page 12):

• Soft power button cables (two) at connector labeled “Front Panel”

Four wires left to right: red, black, red, yellow

The two 2-wire cables are labeled SW LED and SW. SW LED wires are red and black; SW wires are red and yellow.

• DIAG board ribbon cable at J2

• Enclosed fan cable at FAN2

• HDD cable at SATA1

• Power supply cables at J11 and J18

6. Install the extender card (with rail attached) into motherboard connector PCI1. Align the rail onto the pan and install the two screws you removed earlier.

7. Replace the interface board to Slot 2 (top slot) of the extender card (see page 16).

8. Reassemble the Fiery X3eTY2 (see page 44).

• If you have reinstalled the old motherboard in the Fiery X3eTY2, verify system functionality (see Figure M on page 45).

• If you have installed a new motherboard, enter Service Mode and verify the functionality of the new motherboard (see page 24).

SW

SW LED

J9 Front Panel

Edge of motherboard

1718

23


Verifying the functionality of a new motherboard installation

NOTE: Before proceeding with this section, make sure that you have all the required components, as described on page 19.

After you install a new motherboard and reassemble the system, you must first verify all functionality by using the single-use dongle to enter Service Mode. Be sure to verify the motherboard functionality before updating the system; do not update the system prematurely.

Entering Service Mode allows you to make sure that the new motherboard solves the problem that you are troubleshooting. Service Mode is a temporary state that allows you to test the motherboard, and is indicated on the DIAG LEDs by the 90 code. Service Mode is exited automatically when you expend the single-use dongle to update the system (see “To update the system” on page 30).

TO ENTER SERVICE MODE AND VERIFY THE SYSTEM

NOTE: This procedure assumes you have installed a new motherboard and reassembled the Fiery X3eTY2.

1. Verify the following:

• The Fiery X3eTY2 is reattached to the copier.

• The service switches are set for normal operation (both away from the DIAG LEDs).

• The Fiery X3eTY2 and copier are powered off.

2. Unpack the single-use dongle included with the new motherboard and connect it to any available USB port on the Fiery X3eTY2 (see Figure C on page 7).

3. Power on the copier using its main power switch. Then power on the Fiery X3eTY2 by moving the AC power switch on the connector panel to the ON position (|).


Wait several minutes for the copier and Fiery X3eTY2 to start up, and for the Controller button to become active on the Control Panel LCD under MACHINE mode.

NOTE: During Service Mode, 90 appears on the DIAG LEDs.

24


4. Print the Fiery X3eTY2 Test Page (see page 47).

5. Connect the Fiery X3eTY2 to the network (see page 48), and have the site administrator print a few test documents from a networked computer that will use the Fiery X3eTY2 (see Configuration and Setup on the User Documentation CD).

If the problem you are troubleshooting persists, or if you are unable to perform step 4 and step 5 above while in Service Mode, the new motherboard has not solved the problem you are troubleshooting. If this is the case, do not update the system, and do not attempt any other troubleshooting procedures yet (such as reinstalling system software or replacing the HDD). Reinstall the old motherboard and return the new motherboard with the unused single-use dongle to inventory. You may then perform additional service and troubleshooting procedures.

If the Fiery X3eTY2 is able to print a Test Page and a print job sent over the network, you may conclude that the new motherboard solves the problem you are troubleshooting.

6. Shut down and power off the Fiery X3eTY2 (see page 8).

You may proceed to update the system.

25


Updating the system

NOTE: Before proceeding with this section, make sure that you have all the required components, as described on page 19.

If you concluded in Service Mode that the new motherboard solves the problem you are troubleshooting, you must update the system.

If you concluded in Service Mode that the new motherboard does not solve the problem you are troubleshooting, do not update the system (described below), and do not attempt any other troubleshooting procedures (such as reinstalling system software or replacing the HDD). Reinstall the old motherboard and return the new motherboard with the unused single-use dongle to inventory. You may then perform additional service and troubleshooting procedures.

After the system is updated, the new motherboard fully replaces the old motherboard and cannot be used in another system. The Fiery X3eTY2 remains enabled for optional features such as Secure Erase.

To update the system, you must use a prepared flash drive. The procedures in this section are:

• “To prepare a USB flash drive for system update”

• “To update the system”

26


TO PREPARE A USB FLASH DRIVE FOR SYSTEM UPDATE

NOTE: Make sure the boot priority on your PC is set to boot first from the CD-ROM drive.

To find out how to access/change the PC’s BIOS configuration, see the documentation that accompanies your PC. Typically, pressing a key during power up (such as F2 or DEL or F8) will access the BIOS configuration screen.

1. Power on the PC and as soon as the CD-ROM drive LED goes out, load the USB Flash Installer CD into the CD-ROM drive.

If you load the CD too late, the PC boots as usual. In that case, restart the PC so that the PC boots from the CD.

2. Allow the PC to boot from the CD (several minutes, depending on your PC).

Troubleshooting tips: If the PC fails to display the Flash Drive Setup screen within 30 minutes, make sure that the PC boot priority is set to boot first from the CD-ROM drive, and make sure that no devices are connected to the USB-A ports. If booting from the CD still fails, try another PC. It could be that your PC is not compatible with the boot program on the USB Flash Installer CD.

3. Follow the USB Flash Installer screen prompts (see page 28). To respond to a prompt, use only the keyboard; do not use the mouse.

Troubleshooting tips:

• The USB Flash Installer CD may not work properly on some PCs. In such cases, the Flash Drive Setup will complete, but the flash drive will fail to load system software on the Fiery X3eTY2. If this happens, use a different PC in conjunction with the USB Flash Installer CD to prepare the flash drive.

• If the LED on the USB flash drive fails to light when you connect the flash drive to the PC, do the following: power off the PC; remove and reinsert the USB flash drive into the PC; verify that its LED turns on when the PC is turned on.

• If an error message appears stating that there is not enough space available on the USB flash drive, your flash drive capacity is insufficient. Obtain a flash drive with the proper capacity (specified on page 19), and repeat the preparation process.

27


Screen prompt What you need to do

1. Please plug in a USB flash drive, and insert a valid product CD, and press OK.

The CD-ROM drive door may open and close automatically during this procedure. If it does not, manually open and close the drive door when removing/inserting the CD.

• Connect a USB flash drive to a USB-A port on the PC.

• Remove the USB Flash Installer CD.

• Insert the Feature Activation Software CD and press Enter, then wait.

If the same screen prompt reappears, just wait or press Enter again.

2. Found server installation CD/DVD • Wait for the next prompt.

3. Creating filesystem.Please wait...

• Wait for the next prompt.

4. Language[Menu lists available languages]

• Use the up and down arrow keys to highlight the desired language, and press Enter.

5. Flash programming in progress...Please wait...


The flash drive is formatted in preparation for the copying of files from the Feature Activation Software CD.

6. Copying...[Progress bar indicates %]

• Wait as files are copied from the CD to the USB flash drive. Wait for the progress bar to reach 100% and the next prompt to appear.

The wait usually takes 5-10 minutes, but may take considerably longer depending on your PC.

7. Unmounting flash drive...Please wait...


28


4. Label the prepared USB flash drive with identifying information.

For example, copy onto a label tag (1) the product name and (2) “Feature Activation Software”. The USB flash drive is now prepared and can be used to update the system.

8. USB flash device is ready for installation. The device can be removed. OK

• Disconnect the flash drive from the USB-A port. Press Enter.

9. Do you want to program more USB flash drives? Yes No

• Select No unless you are preparing more than one USB flash drive.

10. System will re-start. Yes No

• Select Yes.

11. Processing complete. Please remove CD. Rebooting...

• Remove the Feature Activation Software CD.

The following prompt appears at the end of a list of status messages:

12. Please remove CD, close cdrom drive and hit return.

• If you have not removed the CD yet, remove it now. Manually close the CD-ROM drive and press Enter.

13. Shutdown complete • Allow the PC to boot to Windows.


29


TO UPDATE THE SYSTEM

NOTE: This procedure assumes that the Fiery X3eTY2 is fully assembled, powered off, verified (see page 24), and requires an update. It also assumes that the USB flash drive has been properly prepared (see page 27).

1. Make sure the single-use dongle is firmly attached to a USB port on the Fiery X3eTY2. Make sure that no other dongles are attached to the Fiery X3eTY2.

2. Attach the prepared USB flash drive to another USB port on the Fiery X3eTY2 (see Figure C on page 7).

NOTE: If the flash drive interferes with the attached dongle, reconnect the flash drive and the dongle to the outer USB ports on the Fiery X3eTY2.

3. Power on the Fiery X3eTY2 using its AC power switch.

4. Wait several minutes while the system update files are transferred from the flash drive to the Fiery X3eTY2.

The following status codes appear on the DIAG LEDs during the update process.

After the DIAG LEDs reach FF, the Fiery X3eTY2 automatically shuts down.

NOTE: If any other code displays on the DIAG LEDs during the update process, refer to “System update error codes (on DIAG LEDs)” on page 73.

5. Move the AC power switch on the Fiery X3eTY2 to the OFF position (0), wait at least 30 seconds, and then remove the USB flash drive from the Fiery X3eTY2.

NOTE: Be sure to remove the USB flash drive from the Fiery X3eTY2. If the flash drive is still attached, the Fiery X3eTY2 will fail to start up.



7. Wait until the Controller button becomes active on the copier’s Control Panel LCD under MACHINE mode, and the Fiery X3eTY2 start page is printed.

Code on DIAG LEDs System status

00 Update process is starting.

01 or 02 Update is in progress.

F0 Update is successful.

FF Update is complete.

30


8. Configure the date and time in Setup (see Configuration and Setup on the User Documentation CD for details).

9. Print a Configuration page to verify system settings and features (see page 47).

31


CPU and CPU cooling assemblyThe CPU is installed in a Zero Insertion Force (ZIF) socket on the motherboard. Before removing the CPU from its socket, disconnect the CPU fan cable from the motherboard and remove the cooling assembly from the CPU socket (see page 33). The CPU cooling assembly consists of a fan, a clamp, a heatsink, and a bracket. Always replace both the CPU and the cooling assembly when you decide to replace either.

NOTE: You should not need to remove the fan from the heatsink. A replacement cooling assembly ships with the fan already attached. This procedure assumes you will use the existing clamp even though a replacement cooling assembly ships with a clamp.

FIGURE J CPU cooling assembly

Follow standard ESD precautions while handling the motherboard and all components.

Clamp

CPU fan

Heatsink

Bracket on Fiery X3eTY2

CPU

Bracket slots (2 of 4)

Clamp hooks (2 of 4)

Clamp lever (1 of 4)

Clamp crossbar (1 of 2)

32


TO REMOVE THE CPU COOLING ASSEMBLY AND THE CPU

1. Remove the motherboard (see page 20).

2. Let the cooling assembly cool before you touch it.

Both the cooling assembly and the CPU may be very hot.

3. Disconnect the CPU fan cable from motherboard connector FAN1.

Several motherboard components are very close to the cooling assembly. Make sure not to damage these components when removing or replacing the cooling assembly.

4. Disconnect the clamp hooks from the two bracket slots closest to the DIMM slots.

To disconnect the clamp, press down on the clamp levers and pull the clamp crossbar away from the bracket hooks.

FIGURE K CPU cooling assembly orientation

5. Lift off the fan/heatsink and set it aside.

If the clamp is not interfering, let the clamp’s other two hooks (close to the FAN1 side) remain inserted in the bracket slots. Not removing the clamp may better protect the tall capacitors from inadvertent damage.

Use caution when lifting off the fan/heatsink. The thermal compound adhesive on the bottom of the heatsink may damage the CPU if you remove the fan/heatsink too forcefully.

FAN1 side

DIMM side

33


6. Remove the CPU using the CPU socket lever.

To release the CPU, flex the CPU socket lever away from the retention post, and then lift the CPU socket lever all the way up to vertical.

Grasp the CPU by its edges and carefully lift it from its socket.

FIGURE L Removing/replacing a CPU

CPU Arrow

Retention post

CPU socket Pin 1

Lever

34


TO REPLACE THE CPU AND CPU COOLING ASSEMBLY

Several motherboard components are very close to the cooling assembly. Make sure not to damage these components when removing or replacing the cooling assembly.

1. Flex the CPU socket lever away from the retention post and lift the lever all the way up to vertical.

2. Insert the CPU into the socket.

Make sure you align the arrow indicating pin 1 on the CPU with pin 1 in the CPU socket (see Figure L).

3. Lower the CPU socket lever beneath the retention post to lock the CPU in place.

4. Position the fan/heatsink over the CPU so that the fan cable is near the FAN1 connector.

NOTE: The cooling assembly includes a square piece of foil over the thermal compound on the bottom of the heatsink. Do not attempt to remove the foil. It is part of the assembly.

5. Position the clamp over the CPU and thread the fan cable through the clamp.

6. Insert the clamp hooks into the bracket hooks, two at a time. Start with the FAN1 side and then do the DIMM side, in order to protect the tall capacitors from inadvertent damage (see Figure K on page 33).

To insert the clamp hooks, press down on the clamp levers and guide the clamp crossbar toward the bracket hooks.

7. Connect the CPU fan cable to motherboard connector FAN1.

If you are installing a new CPU, secure the slack in the fan cable using a tie-wrap (if necessary). The tie-wrap prevents the fan cable from interfering with the CPU fan.

Make sure the cable connector is securely connected to connector FAN1 on the motherboard.

8. Reassemble the Fiery X3eTY2 and verify its functionality (see page 45).

35


DIAG boardThe DIAG board provides service switches for installing system software over the network and DIAG LEDs arrayed as a 2-digit display. The DIAG board is attached to the pan with four screws and is attached to the motherboard by a ribbon cable. To remove and/or replace it, use the following procedures.

TO REMOVE THE DIAG BOARD

CAUTION: Make sure you wear an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions while handling Fiery X3eTY2 components.

1. Shut down and open the Fiery X3eTY2 (see pages 8 and 10).

2. Remove the CPU cooling assembly (not the CPU) (see page 33).

3. Remove the DIAG board cable from the motherboard J2 connector.

Do not pull the wires of the cable. Pull the cable out by its connector.

4. Remove the four screws that secure the DIAG board to the pan and remove the DIAG board.

Set the screws aside so you can replace them later.

TO REPLACE THE DIAG BOARD

CAUTION: Make sure you attach an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions before handling Fiery X3eTY2 components.

1. Position the DIAG board in the pan and secure the DIAG board to the pan with the screws you removed earlier (see Figure B on page 5).

2. Connect the DIAG board cable to the DIAG board J1 connector and to the motherboard J2 connector (see Figure G on page 12).

3. Reinstall the CPU cooling assembly (see page 35).


DIAG board (external view)

36


Enclosed fanOne enclosed fan is attached to the pan to cool the system. As an exhaust fan, the fan blows air out of the system.

TO REPLACE ENCLOSED FAN

1. Remove the Fiery X3eTY2 from the copier (see page 10).

2. Note the orientation of the fan inside the pan. See the arrow that indicates the air flow out of the vent.

Tip: The label side of the fan is the side that the air flows towards.

3. Remove the rivets that secure the fan to the back of the pan and remove the fan.

You can place the flat stem of a screwdriver against the rivet from the inside of the pan lid and then press to dislodge the rivet.

4. Secure the new fan inside the pan using the rivets just removed. Make sure the new fan is in the same orientation as the old fan (see step 2).

5. Connect the fan cable to motherboard connector FAN2 (see Figure G on page 12).


Enclosed fan to FAN2blows air out of the system

Rivet (1 of 4)

37


Soft power buttonThe soft power button assembly includes the soft power button, and the SW and SW LED cables. For more information about the soft power button, see page 6.

TO REMOVE THE SOFT POWER BUTTON ASSEMBLY

1. Remove the Fiery X3eTY2 from the copier (see page 10).

2. Remove the soft power button cables (SW and SW LED) from J9 on the motherboard.

3. Use needlenose pliers to pinch the beveled sides of the button casing, and push the button assembly out through the cutout in the pan.

Carefully pull the soft power cables, one pair at a time, through the cutout.

TO REPLACE THE SOFT POWER BUTTON ASSEMBLY

1. Carefully insert the soft power button cables through the cutout in the pan.

Insert the cables, one pair at a time, through the cutout.

2. Push the button assembly firmly into the cutout until the assembly is locked in place.

Make sure that the beveled sides of the button casing are completely secured to the inside of the pan.

3. Connect the soft power button cables to the correct pins on J9:

• SW LED cable—pins 2 and 4

• SW cable—pins 6 and 8

Align the triangle on each cable connector with the correct pin as shown in the following figure.

4. Reassemble the Fiery X3eTY2 and verify its functionality (see page 44).

Cutout

Pinch beveled sides to unlock button from pan.

2

1

18

17

SWSW LED J9 on the motherboard

38


Power supplyThe power supply in the pan is dedicated to the Fiery X3eTY2. It supplies power to the motherboard, the AC power switch, and the HDD. To remove or replace the power supply, use the following procedures.

Pan screw (1 of 2)

Pan

External screw(1 of 3)

Back panel

39


TO REMOVE THE POWER SUPPLY

1. Remove the Fiery X3eTY2 from the copier, (see page 10).

2. Disconnect the power cables:

• Power cable from motherboard connector J18

• White and Black power cable from the AC power switch

• SATA power cable to HDD

• Power cable to motherboard connector J11

3. Note the zip ties and how the cables are draped in the pan, and then cut the 4 zip ties that are attached to the pan.

4. Disconnect the power supply from the pan and back panel (two pan screws and three external screws). Lift out the power supply.

TO REPLACE THE POWER SUPPLY

1. Insert the power supply into the pan and install the two pan screws and three external screws.

2. Use zip ties to drape the cables and secure them to the pan.

3. Connect the power cables (see Figure G on page 12):

• SATA power cable to HDD

• White and Black power cables to the AC power switch

White wire to the upper lead corresponding to ON; Black wire to the upper lead corresponding to OFF




40


Hard disk driveThe factory-installed hard disk drive (HDD) is formatted and loaded with all Fiery X3eTY2 software, including operating software, system software, network drivers, and printer fonts.

If the HDD is replaced, you must install the system software on the new HDD. If you are replacing the HDD, you need the following:

• The appropriate system software on DVD

• The latest version of user software (for networked computers that will be printing to the Fiery X3eTY2)

Before you replace the HDD, if possible, print the following from the Controller menu:

• Configuration page—records the customer’s current Setup configuration (custom settings will be lost when you install system software).

• Font List—details what fonts are resident on the Fiery X3eTY2. Along with the fonts that are provided on the System Software CD, the customer may have installed additional fonts that will be deleted when system software is installed.

For information about installing system software see page 50.

Proper handling

Handle the HDD with care:

• Use proper ESD practices when grounding yourself and the Fiery X3eTY2.

• Keep magnets and magnetic-sensitive objects away from the HDD.

• Do not remove the screws on top of the HDD. Loosening these screws voids the warranty.

• Never drop, jar, or bump the HDD.

• Handle the HDD by its sides and avoid touching the printed circuit board.

• Allow the HDD to reach room temperature before installation.

HDD problems may be a result of the following:

• Loose or faulty connection

• Faulty HDD

Before you decide that the HDD must be replaced, make sure that the connectors on the HDD and on the motherboard are intact, properly aligned, and firmly connected. If the pins are bent, gently straighten them with a pair of needlenose pliers.

41


TO REMOVE THE HDD


1. Remove the Fiery X3eTY2 from the copier, (see page 10).

2. Disconnect the SATA power cable and the HDD cable from the HDD.

3. Remove the four screws from the outside of the pan that secure the HDD. Lift out the HDD.

Hold the HDD as you remove the last screw. Set the screws aside so you can replace them later.

4. Place the HDD in an antistatic bag.

Do not touch the drive with magnetic objects, such as a magnetic screwdrivers. Do not place items near the HDD that are sensitive to magnets, such as credit cards and employee ID cards (see “Proper handling” on page 41).

HDD Power supply

Motherboard SATA1 connector

42


TO REPLACE THE HDD

CAUTION: Make sure you attach an ESD grounding wrist strap and follow standard ESD precautions before handling Fiery X3eTY2 components.

1. Handle the HDD with care.

Do not touch it with magnetic objects or place any objects near it that are sensitive to magnets (see “Proper handling” on page 41).

2. Secure the HDD to the pan using the four screws you removed earlier (see page 5).

3. Firmly connect the HDD cable and the SATA power cable to the HDD.

NOTE: DO NOT USE THE 4-PIN POWER CABLE.


NOTE: If you replaced the HDD, you must install system software according to the procedure in “System software” on page 50. A spare HDD is shipped without system software.

DO NOT USE 4-PIN CONNECTOR, IF PRESENT

HDD

43

Restoring functionality after service

Restoring functionality after serviceTo complete any service procedures performed on the Fiery X3eTY2, reassemble the Fiery X3eTY2, reattach it to the copier, and verify that it is working properly. To verify the installation, check the external connections of the Fiery X3eTY2 to the copier and then to the network and/or USB port.

TO REASSEMBLE AND VERIFY THE FIERY X3ETY2

1. Reseat any cables, devices, DIMMs, or other parts of the Fiery X3eTY2 assembly that you may have loosened or removed during inspection or service (see “Checking connections” on page 12).

2. Reattach the Fiery X3eTY2 to the copier.

For detailed information, see the installation instructions that accompany the copier (not included in this service guide).

3. If you installed a new HDD, install system software according to the procedure in “System software” on page 50.

A spare HDD is shipped without system software.

4. Make sure the service switches are set for normal operation (both away from the DIAG LEDs). If necessary, shut down the Fiery X3eTY2 and flip their position (you do not have to unplug the Fiery X3eTY2 or the copier).

5. Make sure there are no USB flash drives attached to the Fiery X3eTY2.

If a flash drive is attached, the Fiery X3eTY2 will fail to start up.



Wait several minutes for the copier and Fiery X3eTY2 to start up, and for the Controller button to become active on the Control Panel LCD under MACHINE mode.

NOTE: After power up, check the airflow of the Fiery X3eTY2 fan to make sure air is blowing out.

44

Restoring functionality after service

7. Before you leave the customer site, verify Fiery X3eTY2 operation as described in the following flow diagram.

FIGURE M Steps to verify the Fiery X3eTY2

Print test pages(see page 46).

Check the Setup options (see Configuration and Setup).

Connect the Fiery X3eTY2 to the network and verify (see page 48).

NOTE: If the Fiery X3eTY2 does not turn on within a few seconds, press the soft power button on the connector panel.

45

Printing Fiery X3eTY2 pages

Printing Fiery X3eTY2 pagesThe Control Panel allows you to print special pages that are included in the Fiery X3eTY2 system software. These pages reside on the Fiery X3eTY2 HDD and include the Test Page, Configuration page, and Font List.

Printing the Configuration pageThe Configuration page lists all the settings in effect from the current Setup. After you have finished running Setup, print a Configuration page to confirm your settings.

Before you perform any service procedure, print the Fiery X3eTY2 Configuration page (if possible) so that you are prepared to return the settings to their former configurations, if necessary.

After the connection to the network is made, the site administrator can customize Setup options according to the network and user environment. Using the Configuration page as a guide can help speed up this process. For more information, see Configuration and Setup on the User Documentation CD.

Printing the Test PageBefore connecting the Fiery X3eTY2 to the network, print the Test Page. The Test Page is a file that resides in the Fiery X3eTY2. Output verifies that the Fiery X3eTY2 is functional and connected properly to the copier.

46

Printing Fiery X3eTY2 pages

TO PRINT FIERY X3ETY2 PAGES FROM THE CONTROL PANEL

1. Press the MACHINE button on the Control Panel LCD.

2. Press the Controller button.

This step assumes that both the copier and Fiery X3eTY2 are powered on and warmed up. The Controller button is inactive until the Fiery X3eTY2 is ready.

3. Press Print Pages.

4. Press the button for the page you want to print.

5. If you printed the Test Page, examine the output.

If the Test Page prints, you know the Fiery X3eTY2 print engine is functional and the connection between the Fiery X3eTY2 and the copier is operating properly. When you examine the PS Test Page, consider the following:

• All swatches should be visible, even though they may be very faint in the lowest ranges.

• Swatches should show uniform gradation as the tone lightens.

• Poor image quality may indicate a need to calibrate the system or service the copier.

6. If you printed the Configuration page, post the page near the server for quick reference.

Users may need the information on this page.

If the Fiery X3eTY2 is not connected to the network yet, see page 48 for information about connecting and verifying the Fiery X3eTY2 connection to the network.

47

Verifying connection to the network

Verifying connection to the networkThe Fiery X3eTY2 provides twisted pair connectivity to an Ethernet network. This section describes how to connect the Fiery X3eTY2 to the network and then print a few test documents in order to verify the connection.

Depending on your network speed, the following unshielded twisted pair (UTP) network cables are supported:

• For 10BaseT, Category 3 or higher

• For 100BaseTX, Category 5 or higher (4-pair/8-wire, short-length)

• For 1000BaseT, Category 5e or higher (4-pair/8-wire, short-length)

NOTE: If the copier is 230V, use a shielded network cable.

The network cable connects to the LAN port on the connector panel of the Fiery X3eTY2 (see Figure N).

FIGURE N Network connectors and service switches

LAN port for10/100/1000BaseT

twisted pair Ethernet

Service switches

USB Type A ports (3)Any port can connect

to a USB flash drive forsystem software

installation.

Top view

48

Verifying connection to the network

TO CONNECT A TWISTED PAIR CABLE TO THE FIERY X3ETY2

1. Shut down and power off the Fiery X3eTY2 (see page 8).

2. Connect the network cable to the LAN port on the connector panel of the Fiery X3eTY2.

3. Configure Setup options.

It is the site administrator’s responsibility to configure Setup according to the network and user environment. Default settings in Setup may be adequate although they may not be optimal for the user’s environment. For Setup information, refer the site administrator to Configuration and Setup on the User Documentation CD.

4. After configuring Setup options, verify the network connection.

After the network connection is made and the Fiery X3eTY2 has the correct Setup configuration and is Idle, the Fiery X3eTY2 should be available on the network.

The site administrator should perform any additional network Setup, verify the network connection, verify that the Fiery X3eTY2 appears in the list of printers, and print a few test documents from a networked computer that will use the Fiery X3eTY2. For more information, see Configuration and Setup on the User Documentation CD.

49

System software

System softwareThe Fiery X3eTY2 system software is installed on the HDD at the factory. You must install system software if a more recent version is required, if you replace the HDD, or if you discover problems with the current system. To upgrade to a newer version of system software, you may install all system software over the network port (see below) or use a USB flash drive (see page 56).

System software installation remindersKeep in mind the following when installing system software:

• Fonts—Installing system software deletes all fonts that the customer has installed on the Fiery X3eTY2. Only resident fonts will be restored during system software installation. Command WorkStation can be used to reinstall additional fonts.

To determine which additional fonts were downloaded to the Fiery X3eTY2, print the Fonts List before you format the HDD and again after you complete the system software installation. Any fonts not listed after installation must be reinstalled. For more information on managing fonts, see Command WorkStation Help.

• Language—Screens for installing system software are always displayed in English, even if the print engine is configured for another language.

• Compatibility—The latest user software must be installed on all computers that print to the Fiery X3eTY2. Using incompatible versions of the system and user software may result in system problems.

50

System software

Installing system software over the network portThe System Software DVD contains the system software and Fiery System Software Installer. To install system software using the network port on the Fiery X3eTY2, you need the following:

• Ethernet cross-over cable (4-pair/8-wire, short-length)

For 100BaseTX—Category 5 or higher For 1000BaseT—One Category 5e or higher

• Windows XP/2000 computer with:

– A DVD-ROM drive, built in or attached

– Support for 100BaseTX or 1000BaseT

– 5GB free disk space on the hard disk drive

– 512MB minimum memory capacity

TO INSTALL SYSTEM SOFTWARE OVER THE NETWORK PORT

1. Shut down and power off the Fiery X3eTY2 and copier (see page 8).

2. Disconnect all cables and devices from the Fiery X3eTY2 connector panel.

3. Connect an Ethernet cross-over cable to the network port and to a Windows XP/2000 PC.

Tip: To identify a cross-over cable, compare the wire sequences on the connector ends of the cable. A cross-over cable has a different wire sequence on each end. A straight-through cable has identical wiring on both ends.

FIGURE O Creating an isolated Ethernet network using a cross-over cable

4. Power on the PC and insert the System Software DVD into the PC DVD-ROM drive.

X

Windows 2000/XP PC

Ethernet cross-over cable

Network port

51

System software

5. Navigate to the DVD-ROM drive, and copy the entire contents of the System Software DVD to the hard drive of the PC.

6. Open the folder containing the copied files, and double-click Langsel.exe. Select the language that you want to install, and click the Select button.

7. Double-click Fieryinstaller.exe to start the installer.

NOTE: If you receive an error message regarding the install.ini file, you have not made the required language selection. Click OK to dismiss the error message, click Cancel to cancel the installer, and select the language as described in step 6. Then double-click Fieryinstaller.exe to start the installer.

8. Click next at the Welcome screen. Read the Software License Agreement and click the “I Agree” checkbox if you wish to continue the installation process, and then click Next.

9. At the Connection Type screen, make sure Ethernet is selected. Click Next to advance to the Confirmation screen.

10. Flip the Fiery X3eTY2 service switches to the ON position.

FIGURE P Fiery X3eTY2 service switches

After you finish installing system software, make sure to flip the service switches back to the normal position (away from ON).

11. Power on the Fiery X3eTY2 using its dedicated AC power switch and wait approximately 15 seconds for the DIAG LEDs to reach FF.

To avoid confusion, ignore the text and graphics on this Confirmation screen. The procedure on this screen may not depict Fiery X3eTY2 hardware.

NOTE: If the Fiery X3eTY2 does not turn on within a few seconds, press the soft power button on the connector panel.

12. Click Next on the PC screen.

Flip the service switches to the ON position (see page 7).

Service switches

52

System software

13. At the Installation screen, click Next to begin installation. Wait while the files are copied and installed.

The progress is slow at first. For most computers, expect to wait approximately 35 minutes to complete—do not cancel.

If you do click Cancel—Click Finish, and then power off the Fiery X3eTY2 using its dedicated AC power switch, wait 10 seconds, and then repeat this procedure from the beginning. If the installation terminates abnormally, you may need to reboot the PC also. To avoid confusion, ignore the text and graphics on the cancel screen.

14. Wait until the installation of file 12 of 12 is complete (see Figure Q). When the file indicator at the right end of the progress bar reaches “0KB”, click Finish.

NOTE: To avoid confusion, ignore the text and graphics on the screen that appears after you click Finish. This screen may not depict Fiery X3eTY2 hardware.

FIGURE Q Installer status when file 12 of 12 is complete

15. Remove the System Software DVD from the PC.

16. Power off the Fiery X3eTY2 using its dedicated AC power switch.

17. Flip the service switches to the normal position (away from ON).

When this file indicator reaches 0KB, click Finish.

53

System software

18. Disconnect the cross-over cable from the LAN port and the Windows XP/2000 PC.

FIGURE R Dismantling the isolated Ethernet network

19. Click Finish on the PC screen.

20. Reconnect all cables that you removed earlier to the Fiery X3eTY2 connector panel.



NOTE: If the Fiery X3eTY2 does not turn on within a few minutes, press the Soft power button on the connector panel.

22. Wait approximately 60 minutes while the system software installation completes.

When the installation is complete, the Controller button becomes active on the copier’s Control Panel LCD under MACHINE mode, and the Fiery X3eTY2 start page is printed.

23. If needed, press the MACHINE button. Press the Controller button, and then press Setup.

You are prompted to enter the Administrator password for the Fiery X3eTY2.

24. Press the blank field next to Password, and use the LCD keyboard to enter “Fiery.1”, the default Administrator password for the Fiery X3eTY2. Press OK, and press OK again to log on as the Administrator.

NOTE: Enter Fiery.1 exactly. The password is case-sensitive; for example, fiery.1 will not work.

X

Windows 2000/XP PC

LAN port

Ethernet cross-over cable

54

System software

25. Reenter the customer’s settings from the Configuration page that you printed earlier.

Enter settings for Server Setup, Network Setup 1/2, and Network Setup 2/2, in that order. Ignore the settings not included on the Configuration page if it is more appropriate for the site administrator to set them. For more information, see Configuration and Setup on the User Documentation CD.

26. After all setup options are configured, press OK. Then press the Apply, Reboot button.

The Fiery X3eTY2 reboots with the updated setup options.

27. If you have been given any patches (system update files) for the version of system software you have just installed, install the patches now. See the instructions provided with each patch.

55

System software

Installing system software using a USB flash driveTo install system software using a USB flash drive attached to the Fiery X3eTY2, you need the following items:

• USB 2.0 flash drive [not provided] with 5GB capacity (minimum) and a data transfer LED. If the drive has a write-protection feature, make sure write-protection is switched off.

Not all USB 2.0 flash drives have been validated for use with the Fiery X3eTY2. If the one you are using does not work, try another brand.

• Any PC [not provided] with:

– Intel x86-compatible microprocessor

– DVD-ROM drive, built in or attached

– Support for USB 2.0 (USB 1.1 may work, but it will be very slow.)

– 256MB of available memory

– Keyboard (mouse input is not accepted by the software on the USB Flash Installer CD)

• System Software DVD

• USB Flash Installer CD

To install system software using a USB 2.0 flash drive, you must use a prepared flash drive. The procedures in this section are:

• “To prepare a USB flash drive for system software installation”

• “To install system software using a prepared USB flash drive”

56

System software

TO PREPARE A USB FLASH DRIVE FOR SYSTEM SOFTWARE INSTALLATION

NOTE: Make sure the boot priority on your PC is set to boot first from the DVD-ROM drive.

To find out how to access/change the PC’s BIOS configuration, see the documentation that accompanies your PC. Typically, pressing a key during power up (such as F2 or DEL or F8) will access the BIOS configuration screen.

1. Power on the PC and as soon as the DVD-ROM drive LED goes out, load the USB Flash Installer CD into the PC’s DVD-ROM drive.

If you load the CD too late, the PC boots as usual. In that case, restart the PC so that the PC boots from the CD.

2. Allow the PC to boot from the CD (several minutes, depending on your PC).

Troubleshooting tips: If the PC fails to display the Flash Drive Setup screen within 30 minutes, make sure that the PC boot priority is set to boot first from the DVD-ROM drive, and make sure that no devices are connected to the USB-A ports. If booting from the CD still fails, try another PC. It could be that your PC is not compatible with the boot program on the USB Flash Installer CD.

3. Follow the USB Flash Installer screen prompts (see page 58). To respond to a prompt, use only the keyboard; do not use the mouse.

Troubleshooting tips:

• The USB Flash Installer CD may not work properly on some PCs. In such cases, the Flash Drive Setup will complete, but the flash drive will fail to load system software on the Fiery X3eTY2. If this happens, use a different PC in conjunction with the USB Flash Installer CD to prepare the flash drive.

• If the LED on the USB flash drive fails to light when you connect the flash drive to the PC, do the following: power off the PC; remove and reinsert the USB flash drive into the PC; verify that its LED turns on when the PC is turned on.

• If an error message appears stating that there is not enough space available on the USB flash drive, your flash drive capacity is insufficient. Obtain a flash drive that has the proper capacity (specified on page 56), and repeat the preparation process.

57

System software


1. Please plug in a USB flash drive, and insert a valid product CD, and press OK.

The DVD-ROM drive door may open and close automatically during this procedure. If it does not, manually open and close the drive door when removing/inserting the CD.

• Connect a USB flash drive to a USB-A port on the PC.

• Remove the USB Flash Installer CD.

• Insert the System Software DVD and press Enter; then wait.

If the same screen prompt reappears, just wait or press Enter again.

2. Creating filesystem.Please wait...


3. Total Number of CD: xContinue with flash drive setup?Yes No

• Select Yes.

4. Flash programming in progress...Please wait...


The flash drive is formatted in preparation for the copying of files from the System Software DVD.

5. Copying [filename]...[Progress bar indicates %]

• Wait as files are copied from the DVD to the USB flash drive. Wait for the progress bar to reach 100% and the next prompt to appear.

The wait usually takes 5-10 minutes, but may take considerably longer depending on your PC.

6. Unmounting flash drive...Please wait...


7. USB flash device is ready for installation. The device can be safely removed. OK

• Disconnect the flash drive from the USB-A port. Press Enter.

8. Do you want to program more USB flash drives? Yes No

• Select No unless you are preparing more than one USB flash drive.

9. System will re-start. Yes No

• Select Yes.

10. Processing complete. Please remove CD. Rebooting...

• Remove the System Software DVD.

58

System software

4. Label the prepared USB flash drive with identifying information.

For example, copy onto a label tag (1) the product name and (2) the system software version number that you find printed on the System Software DVD label. The USB flash drive is now prepared and can be used to install system software on the Fiery X3eTY2.

The following prompt appears at the end of a list of status messages:

11. Please remove CD, close cdrom drive and hit return.

• If you have not removed the DVD yet, remove it now. Manually close the DVD-ROM drive and press Enter.

12. Shutdown complete • Allow the PC to boot to Windows.


59

System software

TO INSTALL SYSTEM SOFTWARE USING A PREPARED USB FLASH DRIVE

1. If your USB flash drive is not yet prepared, follow the procedure on page 57.

2. Power off the Fiery X3eTY2 and copier (see page 8).

3. Make sure nothing is connected to any USB-A connector on the Fiery X3eTY2.

4. Attach the prepared USB flash drive to a USB Type A connector on the Fiery X3eTY2.

If dust covers are attached to the USB Type A connectors, remove one dust cover using needle-nose pliers.

NOTE: DO NOT move the service switches to the service position. Leave the switches in the position for normal operation.

5. Power on the Fiery X3eTY2 using its AC power switch.

6. Wait several minutes while the files are transferred (usually between 6 and 20 minutes, depending on the size of the system software).

After sporadic activity, the DIAG LEDs increment from 00, increasing one hexadecimal number every 30 seconds until done. The flash drive LED shows sporadic activity throughout the transfer.

When the installation is complete, the flash drive LED goes off and stays off; the DIAG LEDs show FF and stay at FF.

7. Power off the Fiery X3eTY2 using its AC power switch, wait at least 30 seconds, and then remove the USB flash drive from the Fiery X3eTY2.

NOTE: Be sure to remove the USB flash drive from the Fiery X3eTY2. If the flash drive is still attached, the Fiery X3eTY2 will fail to start up.



NOTE: If the Fiery X3eTY2 does not turn on within a few minutes, press the Soft power button on the connector panel.

60

System software

9. Wait approximately 60 minutes while the system software installation completes.

When the installation is complete, the Controller button becomes active on the copier’s Control Panel LCD under MACHINE mode, and the Fiery X3eTY2 start page is printed.

10. If needed, press the MACHINE button. Press the Controller button, and then press Setup.

You are prompted to enter the Administrator password for the Fiery X3eTY2.

11. Press the blank field next to Password, and use the LCD keyboard to enter “Fiery.1”, the default Administrator password for the Fiery X3eTY2. Press OK, and press OK again to log on as the Administrator.

NOTE: Enter Fiery.1 exactly. The password is case-sensitive; for example, fiery.1 will not work.

12. Reenter the customer’s settings from the Configuration page that you printed earlier.

Enter settings for Server Setup, Network Setup 1/2, and Network Setup 2/2, in that order. Ignore the settings not included on the Configuration page if it is more appropriate for the site administrator to set them. For more information, see Configuration and Setup on the User Documentation CD.

13. After all setup options are configured, press OK. Then press the Apply, Reboot button.

The Fiery X3eTY2 reboots with the updated setup options.

14. If you have been given any patches (system update files) for the version of system software you have just installed, install the patches now. See the instructions provided with each patch.

61

Specifications

SpecificationsThe Fiery X3eTY2 has or makes use of the following features.

Hardware features• 2.8 GHz Intel Celeron CPU

• 512MB in one DIMM, upgradeable to 1GB with additional 512MB DIMM

• Hard disk drive (HDD)

• USB-A port for installing system software

• 10BaseT/100BaseTX/1000BaseT network port for network printing

• Battery—3V manganese dioxide lithium coin cell (Panasonic CR2032 or equivalent)

• Dedicated power supply

• Dedicated AC power switch

• Soft power button/green LED

Networking and connectivityThe Fiery X3eTY2 has the following networking features:

• Supports AppleTalk, TCP/IP, and IPX protocols simultaneously

• RJ-45 port for twisted pair (10BaseT/100BaseTX/1000BaseT) network connection

NOTE: The latest user software must be installed onto all computers that print to the Fiery X3eTY2. Using incompatible versions of the system and user software may result in system problems. For more information, see the user documentation.

62

Specifications

Safety and emissions complianceThe Fiery X3eTY2 has been certified to meet or surpass the following standards:

Safety approvals EMC approvals

• EN60950-1 (TUV GS-Mark)

• UL 60950-1:2003, CAN/CSA-C22.2, No. 60950-1-03

• CB scheme IEC 60950-1:2001

• NEMKO

• FCC Class B

• ICES003 Class B

• VCCI Class B

• EN55022 Class B

• EN55024

• TUV-EMC

• AS/NZS CISPR 22 Class B

• AS/NZS 4252.1:1995

63

The troubleshooting process

The troubleshooting processThe following sections identify the sources of common problems that may occur with the Fiery X3eTY2 and suggests ways of correcting them.

These sections do not attempt to provide troubleshooting information for attached computers such as PCs, for the copier, or for extensive networks. Refer problems in these areas to the appropriate service departments and site administrators.

The troubleshooting process is designed to eliminate the most obvious causes of failure before progressing to more complex issues. “Where problems occur” on page 64 gives an overview of the Fiery X3eTY2 components and indicates areas most likely to require troubleshooting.

• Try a phone check before you go to the customer site.

“Before you go to the customer site” on page 66 suggests areas you should check before making a service call to the customer site. With a phone call, you can find out if the problem is a simple operating failure or a failure caused by a network or configuration change. You can ask the customer to check for loose cables on the back of the copier and loose connections at a power strip or outlet.

• Check for obvious causes of problems.

• Check network connections.

“Preliminary on-site checkout” on page 67 takes you through the initial visual checks you should make when you arrive at the customer site.

“Checking the network” on page 83 provides guidelines for checking the network connections between the copier and the computers to which it is connected, as well as information on several printing problems.

Where problems occurThe Fiery X3eTY2 is a built-in print server for the copier, and it is generally part of a configuration like the one shown in Figure S. Problems may occur in one of the following areas:

• The Fiery X3eTY2 or the copier

• The interface between the Fiery X3eTY2 and the copier

• The interface between the Fiery X3eTY2 and computers that print to it

64


FIGURE S Fiery X3eTY2 functional diagram

Board

Power supply

External devices CopierFiery X3eTY2 Assembly

+5VDC

CPU

Network interface

PCI/MemoryController

CopierPrint

Memory

Networked computers

PC

RTC/PCI-ISA

USB interface

Battery

Copier Interface

PCI Bus

SATA HDD

Power switch Power supply

PC

65


Before you go to the customer siteBefore you make a service call to a customer site, talk to the customer on the phone, and check the following items:

1. Does the copier work?

If the copier works, but the user cannot print the Fiery X3eTY2 Test Page, a service call is probably required.

2. Is the failure caused by a simple operating problem?

• Is there a printing problem?

• Does the Fiery X3eTY2 Test Page fail to print?

• Does the Fiery X3eTY2 fail to respond to a print command?

• Does printing seem to take a long time?

• Is print quality poor?

• Does the Fiery X3eTY2 fail to appear in the list of printers?

If the answer to any of these questions is yes, refer the customer to Configuration and Setup on the User Documentation CD or Command WorkStation Help.

If the customer has followed the suggested corrective actions and has failed to solve the problem, be prepared to make a service call. Keep a log of the failures the customer has observed.

3. Has the customer made any network changes?

If network changes have occurred, request that the customer’s site administrator verify the Fiery X3eTY2 network requirements.

4. Is the user having printing problems with a particular image file?

If there are problems with files from particular applications, the user may be more successful using different print settings.

If your telephone call fails to solve the problem, proceed to the next phase, the preliminary on-site checkout.

66


Preliminary on-site checkoutYour goal in the preliminary on-site checkout is to eliminate obvious problems, such as loose or missing cables and connectors.

Checking connectionsBefore you remove the Fiery X3eTY2:

• Make sure the external cables are connected properly.

• Make sure the Fiery X3eTY2 power cable is plugged into an electrical outlet.

• Make sure the Fiery X3eTY2 is properly connected to the copier and that the copier is powered on.

If all the connectors are in place and the problem still exists when the copier is powered on, proceed to the next phase of troubleshooting.

NOTE: For convenience, the procedure “To check internal connections” on page 13 is repeated here under Troubleshooting.

See other documentation for guidelines when disassembling, checking, and reassembling the copier.

The most common causes of hardware problems are faulty or loose connections. Before you decide to replace any parts of the Fiery X3eTY2, make sure to verify all cables and connections. If you have verified external connections, check the internal connections.

67


FIGURE T Cable diagram

Key to components, cabling, and motherboard labels

NOTE: Connectors that are not described are not used.


2. HDD, cable to SATA1

3. DIMM slots:a) DIMM2 for standard DIMMb) DIMM1 for optional DIMM

4. Battery in battery socket F4

5. CPU cooling assembly to FAN1

6. Interface board Extender Card in PCI1

7. LAN port

8. USB Type A ports (3) in USB

9. Enclosed fan cable to motherboard FAN2

1

2

3a

4

5

78

9

10

6

11

12HDD

1312a

12b

12c

12d

12. Power supply:a) to AC power switchb) to HDDc) to J18d) to J11

13. BIOS chip

14. DIAG board ribbon cable at J1 to motherboard J2

15. NOT SHOWN:Extender cardInterface boardService switches

10. Soft power button cables to J9 Front Panel connector:


11. AC power switch (upper two leads):

SW

SW LED

J9 Front Panel

Edge of motherboard

1718

White Black

3b

14

68


TO CHECK INTERNAL CONNECTIONS


1. Make sure that all Fiery X3eTY2 cables, devices, and DIMMs are present, intact, properly aligned, and well seated in their connectors.

2. Specifically check the following for proper installation in the pan: power supply, HDD, enclosed fan, motherboard, motherboard components (see page 14).

3. Specifically check motherboard cable and component connections:

4. Specifically check all other power supply cable connections in the pan:

5. After you verify connections, if one or more Fiery X3eTY2 components is still not receiving power, check the copier and its internal interface to the Fiery X3eTY2 (for information, see the documentation that accompanies the copier).

Motherboard silk-screened label Component or cable

DIMM1; DIMM2 Socket for upgrade option; Socket for standard DIMM

U15 PLCC32 socket for BIOS chip

SATA1 HDD cable from HDD SATA data connector

FAN2 Enclosed fan with attached cable

NOTE: Airflow is out.

[on CPU, no label visible] CPU cooling assembly

FAN1 CPU cooling assembly fan with attached cable

PCI1 Extender card for interface board


F4 Battery (see “Specifications” on page 62)

Front Panel [see footnote] Soft power button with two attached cables (2 wires each):SW LED wires are red and blackSW wires are red and yellow



J2 Ribbon cable to DIAG board at J1

NOTE: “Front Panel” is silk-screened in two places on the motherboard; refer only to the label that appears at J9, on the edge of the board in very small text.

Location Component or cable

AC power switch, 4 lead, 2x2 Power supply with attached cable, split to two wires:White wire to the upper lead corresponding to ON; Black wire to the upper lead corresponding to OFF

HDD Power supply with attached SATA power cable

SW

SW LED

J9 Front Panel

69


Symptoms and solutionsLook in these charts for the various problems and possible actions. To learn possible causes and solutions for a specific error condition, find the symptom in the charts and perform the appropriate suggested actions in the order listed in the numbered steps. Verify functionality after each numbered step. Proceed to the next numbered step only if the problem persists. For example, in the steps:

1. Check and reseat the interface cable between the Fiery X3eTY2 and the copier.

2. Replace the interface cable.

Perform step 1, and then verify functionality. If the problem is gone, do not perform step 2.

TABLE A Fiery X3eTY2 error conditions

Symptom Possible cause Suggested action

Startup

Both the copier power switch and Fiery X3eTY2 power switch are in the On position, but the Fiery X3eTY2 does not start up

One of the following:

• Faulty cable connections

• Fiery X3eTY2 is stalled in an incorrect power state

1. Check again all cables and connections. Make sure that the copier is connected to a power source.

2. Power off/on the copier.

3. Power off/on the Fiery X3eTY2 using the Fiery X3eTY2 power switch.

4. Firmly press the Fiery X3eTY2 Soft power button once for two seconds and then release.

If the problem persists, contact your authorized service/support provider.

Fiery X3eTY2 starts up and then shuts down


• Copier is powered off

• Fiery X3eTY2 is powered off

• Faulty connection between Fiery X3eTY2 and copier

• Faulty power supply

• Faulty motherboard

• Faulty CPU

• Faulty interface board

1. Make sure both the copier power switch and the Fiery X3eTY2 power switch are in the ON position.



4. Listen for the power supply fan and feel for air near the Fiery X3eTY2 power switch where the power supply is located.

If you do not feel air from the power supply fan, you may have a faulty power supply, which you will need to replace.

5. Clear the CMOS and power-up settings (see page 85).

6. Replace the motherboard.

7. Replace the CPU.

8. Replace the interface board.

70


Startup (continued)

Fiery X3eTY2 starts up but the Controller button on the Control Panel LCD is unavailable for more than 10 minutes


• Faulty connection between Fiery X3eTY2 and copier

• Corrupt system software

• Faulty interface board



3. Reinstall system software.


Fiery X3eTY2 starts up, and stays on, but does not reach Idle


• Service switches are set to Service mode

• System software is corrupt

• HDD is faulty

• Missing or faulty DIMM(s), or faulty DIMM connections

• Motherboard is faulty

• CPU missing or faulty

1. Make sure the Fiery X3eTY2 service switches are set to Normal mode (away from “ON”).



4. Reseat the power and ribbon cables to the HDD.

5. Replace the HDD cable.

6. Replace the HDD.

7. Check the DIMM(s) and reseat them to remove any oxidation on the connectors.

8. If you have two DIMMs installed, determine if a DIMM is at fault:

Remove the DIMM currently installed in socket DIMM1 and reboot the system. Then reboot again with the other DIMM installed in DIMM2. If the problem is solved by one of the DIMMs, replace the other DIMM.

If the problem persists for both DIMMs, proceed to the next step.



11. Replace the CPU.

User authentication feature of the copier does not work

• Faulty interface connections

• Check connections of interface board and replace associated cables or interface board, if necessary.

TABLE A Fiery X3eTY2 error conditions (Continued)


71


System problems

Clock is slow; time listed on Configuration page is earlier or later than the actual time


• Missing or dead battery on the motherboard


1. Replace the battery on the motherboard and then update the time in Fiery X3eTY2 Setup.

For information about Fiery X3eTY2 Setup, see Configuration and Setup on the User Documentation CD.



System performs slowly or hangs periodically


• Missing or faulty DIMM(s), DIMM installed in wrong slot, or faulty DIMM connections

• Faulty HDD

• Overheated or faulty CPU


1. Check that each DIMM is installed in the correct slot (see page 17).

2. Check for missing DIMMs and reseat the DIMMs to remove any oxidation on the connectors.






6. Replace the HDD.

7. Make sure the CPU on the motherboard is present and firmly seated and that the fan cable is connected.

8. Replace the CPU.



Enclosed fan is noisy, or is not producing air

Fan is faulty Replace the enclosed fan.



72


System update error codes (on DIAG LEDs)

E1 Required dongle is missing, or the wrong dongle is installed.

Remove any dongle currently installed on the Fiery X3eTY2. Install the correct single-use dongle (included with the new motherboard), and repeat the system update procedure.

E2 Dongle has already been used to update a system and cannot be used again.

Remove the dongle currently installed on the Fiery X3eTY2. Obtain an unused single-use dongle (contact your authorized service/support center), and repeat the system update procedure.

E3 Dongle is corrupt, or the update files are corrupt.

1. Repeat the flash drive preparation procedure (see page 27), and then repeat the system update procedure.

2. Obtain a new single-use dongle (contact your authorized service/support center), and repeat the system update procedure.

E4 Dongle was disturbed or removed during the update process.

Securely install the single-use dongle, and repeat the system update procedure.

Any of the following:E7E8E9

A file error was encountered during the update process.


2. If the error persists, contact your authorized service/support center.

EA Update is being attempted on the wrong system.

Make sure you are updating the correct Fiery X3eTY2. Install the correct single-use dongle and prepared flash drive, and repeat the system update procedure.

EB Problem with the USB flash drive or the Fiery X3eTY2 HDD.


2. Obtain a new flash drive. Repeat the flash drive preparation procedure (see page 27), and then repeat the system update procedure.

3. Replace the Fiery X3eTY2 HDD.



73


System update error codes (continued)

91 System has not been updated.

1. Perform the system update procedure (see page 26).

2. If the 91 error persists, repeat the system update procedure one more time. If the E2 error displays during the second system update, the system hardware may be corrupt. Contact your authorized service/support center.

92 System has not been updated.

1. Perform the system update procedure (see page 26).

2. If the 92 error persists, repeat the system update procedure one more time. If the E2 error displays during the second system update, the system hardware may be corrupt. Contact your authorized service/support center.



74


System software installation

USB flash drive method:Fiery X3eTY2 remains on for 30 minutes (or longer) after beginning installation


• Fiery X3eTY2 is still connected to the copier, and the copier is powered on

• Service switches are set to Service mode

• Faulty HDD


• Faulty USB flash drive

1. Make sure the copier is powered off and that all cables between the Fiery X3eTY2 and the copier are disconnected.

2. Make sure the Fiery X3eTY2 service switches are set to Normal mode (away from “ON”).

If the service switches are in Service mode (toward “ON”), power off the Fiery X3eTY2, set the switches to Normal mode, power on, and allow the installation to resume.

3. Check the LED on the USB flash drive.

If the LED is not blinking (remains off or solid), the flash drive may be improperly seated. Power off the Fiery X3eTY2 and reseat the flash drive; then power on and allow the installation to resume.



6. Replace the HDD.



9. Replace the CPU.

10. Retry the installation using a different USB flash drive.

USB flash drive method:During installation, the LED on the flash drive remains off or solid (not blinking)


• Faulty or improperly seated USB flash drive


• Faulty HDD

1. Power off the Fiery X3eTY2 and reseat the flash drive; then power on and allow the installation to resume.

2. Retry the installation using a different USB flash drive.





7. Replace the HDD.



75


Network

If you suspect a network problem, keep in mind the following:

• If the Fiery X3eTY2 does not appear in the list of printers on the network, there may be another device on the network with the same Ethernet hardware address.

• There may be conflicting network settings in Setup and on the customer’s workstation.

• Inappropriate Setup options may cause printing problems.

• Missing or incorrectly placed printer description files may cause application-specific printing errors.

For additional information, see Configuration and Setup on the User Documentation CD.

Unable to connect to the network; or neither LED on the 10/100/1000BaseT network connector is lit


• Cable is connected to the wrong port

• Faulty network cable or connection

• Faulty network

• Faulty Ethernet interface on the motherboard

1. Make sure the network cable is the correct type and connected to the designated network port on the Fiery X3eTY2 connector panel (see page 7).

2. Check the cable connection to the network.

3. Replace the cable with a new or tested cable.

4. Request that the network administrator check Network Setup.

5. Request that the network administrator check other devices on the network.

If other devices are not functioning, there could be a problem with the network.

6. If the rest of the network is functioning properly and the problem persists, clear the CMOS and power-up settings (see page 85).

7. If the rest of the network is functioning properly and the problem persists, replace the motherboard.



76


Network (continued)

System starts up slowly (seems to hang) and the Configuration page displays an error on the “IP Address” line under “Network Setup”


• Normal behavior

System is searching for a nonexistent DHCP server. DHCP is enabled by default on the Fiery X3eTY2, but the customer’s network is not using DHCP.

• If the customer’s network is using DHCP:

–Network cable or connectionis faulty

–Network is faulty

–Ethernet interface on the motherboard is faulty

1. If the problem persists, request that the network administrator change the default in Fiery X3eTY2 Network Setup.

2. If neither LED on the designated network port is lit on the Fiery X3eTY2, check the cable connection to the Fiery X3eTY2 and the network. Make sure the cable is the correct type.

3. If the network cable is the correct type and is properly connected to the Fiery X3eTY2, connect a new network cable to the Fiery X3eTY2.

4. Request that the network administrator check other devices on the network.

If other devices are not functioning, there could be a problem with the network.

5. If the rest of the network is functioning properly and the problem persists, clear the CMOS and power-up settings (see page 85).




77


Printing

NOTE: Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a test page to make sure that the copier itself does not need servicing or adjusting.

Test page fails to print Print engine is not ready to print

1. Make sure the copier is powered on and ready to print.

2. Check the copier control panel for indications or messages about the copier status.

There is a problem with the connection between the Fiery X3eTY2 and the copier

1. Make sure the Fiery X3eTY2 power switch is in the “On” position.


3. Make sure the Network Scanning option is available from the copier control panel.

4. Check again that the interface cable is present and properly connected to the Fiery X3eTY2 and the copier.

5. Check again that the interface board is present and properly connected to the motherboard.



8. If the problem persists, you may need to service the copier.

Corrupted system software

Reinstall system software.

Faulty HDD Replace the HDD.

If replacing the HDD does not correct the problem, make sure you install the old HDD back in the Fiery X3eTY2.



78


Printing (continued)

Fiery X3eTY2 appears on the list of printers on the customer’s workstation, but certain jobs do not print

PostScript error Make sure Print to PostScript Error in Setup is set to Yes. Check for error messages on the Fiery X3eTY2 output.

Application problem 1. Print a job from a different application to determine if the problem is associated with a particular application.

2. Make sure the connection between the Fiery X3eTY2 and the workstation is working by downloading a test page from the workstation or printing a simple file, such as a text file.

3. Resend the problem file.

Configuration page is completely or mostly blank

• Missing, incorrect, or faulty DIMM(s)

• Corrupted system software

1. Check the DIMM(s) and reseat them to remove any oxidation on the connectors.







A print job stalls or stops after one or a few pages

PostScript or application error

1. Cancel the Fiery X3eTY2 print job.

2. If this fails to clear the problem, power off/on the copier.

Missing, incorrect, or faulty DIMMs or faulty DIMM connections

1. Power off the Fiery X3eTY2; check for missing DIMMs and reseat the DIMMs to remove any oxidation on the connectors.

2. Verify memory amount on the Configuration page.








79



Color quality isnot consistent

Problem with the copier Test the copier and service if necessary (see copier service documentation).

File or application problem

1. Print a different color test page from another application.

2. If the quality of the test page is good, there may be a file or application problem.

Out of calibration or calibration information/curves on the active partition are corrupted

1. Start ColorWise Pro Tools from a client computer, click the Calibrator icon, and then click Restore Device in the Calibrator window.

Restore Device restores the Fiery X3eTY2 calibration information to factory defaults.

If restoring default calibration does not solve the problem, you may need to service the copier.

2. If restoring default calibration fixes the color quality, the custom calibration may have been the cause of the problem. Request that the site administrator recalibrate the Fiery X3eTY2. For details, see Color Printing on the User Documentation CD.

3. If the problem persists after recalibration, the calibration information on the HDD may be corrupt. Reinstall system software.

4. If the problem persists, the HDD may be corrupt. Verify that all HDD cabling is correct.

5. If HDD cabling is correct, you may need to replace the HDD.



80



Print quality is poor Missing or outdated printerdescription file

Make sure the appropriate printer description file is installed.

For information about printer files, see Printing from Windows or Printing from Mac OS on the User Documentation CD.

Application cannot find the appropriate printer description file


Out of calibration or calibration information/curves on the active partition are corrupted

1. Start ColorWise Pro Tools from a client computer, click the Calibrator icon, and then click Restore Device in the Calibrator window.

Restore Device restores the Fiery X3eTY2 calibration information to factory defaults.

If restoring default calibration does not solve the problem, you may need to service the copier.

2. If restoring default calibration fixes the color quality, the custom calibration may have been the cause of the problem. Request that the site administrator recalibrate the Fiery X3eTY2. For details, see Color Printing on the User Documentation CD.

3. If the problem persists after recalibration, the calibration information on the HDD may be corrupt. Reinstall system software.

4. If the problem persists, the HDD may be corrupt. Verify that all HDD cabling is correct.

5. If HDD cabling is correct, you may need to replace the HDD.



81



Pages come out blank, or tinted with green or some other color

Loose cable connection between the Fiery X3eTY2 and the copier

1. Check again the interface cable and connection at the Fiery X3eTY2 and the copier.




If the user can print the Configuration page from the copier control panel but cannot print a job from a computer on the network, request that the network administrator do the following:

• Check all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.

• Activate the network and use it to communicate with other printers.

• Confirm that the applicable network settings in Setup (such as AppleTalk zone, IP address, subnet mask, and gateway address) match the settings used in the network.

NOTE: EPS file generation is not completely standardized among applications. Some users may encounter problems while printing certain EPS files.



82


Checking the networkPrinting problems may arise if the network hardware or software is not set up properly or does not match network settings on the Fiery X3eTY2. Problems may also arise when printing from a specific application or printing a particular file.

Most of these problems show up as printing problems and do not necessarily indicate a Fiery X3eTY2 malfunction. The customer’s site administrator can eliminate many printing problems without requiring you to make a service call. The site administrator deals with:

• Error conditions on the copier

• Network connection problems that result in the copier not appearing in the list of printers on the customer’s computers

NOTE: If the copier does not appear in the list of printers on the network, there may be another device on the network with the same IP address.

• Conflicting network settings in Setup and on the customer’s computers

• Printing problems caused by inappropriate Setup options

• Application-specific printing errors caused by missing or incorrectly installed printer description files

Printing to the Fiery X3eTY2If the customer can print the Fiery X3eTY2 Test Page but cannot print a job from a computer on the network, you may have to make a service call. However, first make sure the site administrator has done the following:

• Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.

• Activated the network and used it to communicate with other printers.

• Confirmed that the applicable network settings in Setup (such as AppleTalk zone, IP address, subnet mask, and gateway address) match the settings used in the network.

When you make a service call, check the Fiery X3eTY2 connector panel to make sure that the appropriate network connection is in place. Print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a Test Page to make sure that the copier does not need servicing or adjusting. Also, make sure the correct paper is being used in the copier.

NOTE: EPS file generation is not completely standardized among applications. Some users may encounter problems while printing certain EPS files.

83


If the printer does not print

The following table lists possible causes and solutions when the printer does not print.

Other printing problems

The following table lists other printing problems and what to do about them.

TABLE B Causes and solutions when printer does not print

Possible Cause Solution

Is the power on? • Power on the copier and the Fiery X3eTY2 (each has its own power switch).

Is the interface cable properly connected?

• Make sure the interface cable is properly connected to the copier and to the Fiery X3eTY2.

Is the specified paper loaded? • Load the specified paper in any of the input trays.

Can you print a Test Page from the printer driver?

• If you cannot, the copier may be out of order. You may need to service the copier.

Enclosed fan not present or not functioning.

• Verify that the enclosed fans are present, oriented correctly, and functioning (see page 37).

TABLE C Other printing problems

Problem Action

An image is printed on the reverse side of the paper.

• Reload the paper in the paper tray upside down.

Multiple pages are fed through the copier at once.

• Remove all the pages from the paper tray and fan them gently before reloading.

Paper misfeeds occur frequently. • Check the paper size settings. Use the recommended paper. Avoid using curled, folded, wrinkled, perforated, or glossy paper.

It takes too long to complete the print job.

• The data is so large or complex that it takes additional time to process. If the Data indicator is blinking, data is being processed. Wait until it is finished.

84


Clearing the CMOS and power-up settingsUse the following procedure to clear the CMOS and power-up settings for the Fiery X3eTY2, as a final troubleshooting step before you decide to replace the motherboard.

TO CLEAR THE CMOS AND POWER-UP SETTINGS

1. Make sure the Fiery X3eTY2 is powered off, and remove the power cable from the system.

2. Access and open the Fiery X3eTY2 (see page 9).

3. Remove the battery from the motherboard (see page 18).

Set aside the battery so that you can replace it later.

4. Locate the jumper that is installed on the 3-pin jumper area JP1 on the motherboard.

JP1 is located between unused motherboard connectors PCI2 and PRI-IDE.

5. Remove the jumper from pins 1 and 2, and install it on pins 2 and 3.

FIGURE U JP1 on the motherboard

6. Wait one full minute.

7. Remove the jumper from pins 2 and 3 on JP1, and install it back on pins 1 and 2.

8. Reinstall the battery.

9. Reassemble the Fiery X3eTY2 (see page 44).

10. Power on the Fiery X3eTY2, and configure the date and time in Setup.

For more information about Setup, see Configuration and Setup on the User Documentation CD.

PCI2

PRI-IDE

JP1

Pin 1

Edge of motherboard

85

Index

I-1

Numerics10/100/1000BaseT 48

AAC power switch 6

cables 12, 13, 68, 69airflow direction 44

Bbattery 18, 62, 72BIOS chip 20, 22

Ccables

AC power switch 12, 13, 68, 69checking 13, 67CPU fan 33, 35DIAG board 36diagram of 12enclosed fan 37HDD 43motherboard 23power supply 40soft power button 12, 23, 38, 68

CDsFeature Activation Software 19, 28USB Flash Installer 19, 27, 56

checkingcables 13, 67network connections 83

clock 72Configuration page 46connecting

to the network 48cooling assembly, CPU 32CPU 32 to 35

cooling assembly 32fan cable 33, 35removing 33, 34replacing 35transfer of 20

Ddamage, reporting 2DIAG board

removing and replacing 36DIAG LEDs 36

error codes 73 to 74diagnostics

LED error codes 73 to 74network 76 to 77, 83printing 78 to 82, 83

startup 70 to 71system performance 72system software 75

DIMMs 5configurations 17removal and replacement 17transfer of 20

dongle, single-use 24, 26DVD, System Software 51, 56

EEMI approvals 63error codes 73 to 74ESD (electrostatic discharge) safety

precautions 3, 14exploded view 5extender card 15

Ffan

CPU 32enclosed 37, 44

Feature Activation Software CD 19, 28flash drive 19, 27, 56

Hhard disk drive

proper handling 41removing 42replacing 20, 43system software 41

heatsink, CPU 32

Iinterface board

diagram of 15removing 16replacing 16

IP address 2

LLAN (local area network) 2LEDs, see DIAG LEDs

Mmotherboard

error codes 73removing 20replacing 22updating 26verifying 24

I-2

Index

Nnetworks

connecting to 48problems with 76 to 77, 83supported 62

Oon-board

DIMMs 17

Ppower button, soft 6

cables 12, 23, 38, 68removing 38replacing 38

power supply 39power switch, AC 6

cables 12, 13, 68, 69precautions 3, 14printing

Configuration page 46problems with 78 to 82, 83Test Page 46

Ssafety approvals 63service board, see DIAG boardService Mode 24service switches 36, 52soft power button 6

cables 12, 23, 38, 68removing 38replacing 38

softwaresystem 20, 50

startup problems 70 to 71system performance 72system problems 72system software 20, 50

installation problems 75installing over network port 51installing over USB flash drive 56

System Software DVD 51, 56

TTest Page 46thumb drive 19, 27, 56

Uupdating the system 26

error codes 73USB flash drive 19, 27, 56USB Flash Installer CD 19, 27, 56

Vverifying the system 24

Documents

BizHub Pro C6500 Fiery X3eTY2 65C-KM Service Guide.pdf