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7/29/2019 Best Practices, Next Practices and Excellence for Ever in Health Care - Prof Bala
1/19
Best and Next Practices in Healthcare
J .L Kellogg Distinguished Professor Emeritus ofAccounting and Information Management,
Northwestern University, U.S.A.
And
Founder & Dean,Great Lakes Institute of Management,
Chennai, INDIA
By:
Dr. Bala V. Balachandran
January 5, 2013
7/29/2019 Best Practices, Next Practices and Excellence for Ever in Health Care - Prof Bala
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Excellence Forever in Healthcare
Cost Crisis in Healthcare and Solution
Constructive Disruption in Healthcare
Effectiveness vs Efficiency Scale vs Scope
Availability, Accessibility, Affordability and Applicability
Innovation, Improvisation, Incentives and Integrity
Volume, Value, Velocity, Volatility, Voice of Customer
Stake Holders in the Industry
7/29/2019 Best Practices, Next Practices and Excellence for Ever in Health Care - Prof Bala
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Excellence Forever in Healthcare
HMO / PPO Established HR provides Physicians and Private Practitioners,
Patients & Customers, Pharmacists & Regulators Reimbursements
US models (Obama Care), UK and Canada Models
India Models & Health Care Tourism
Centers of Excellence in Healthcare One Stop vs Boutique & Strategic Alliance
Technological, Business Model & Providing Care Create, Communicate, Deliver
and Administer
7/29/2019 Best Practices, Next Practices and Excellence for Ever in Health Care - Prof Bala
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Value Based System for Healthcare
Achieving a Comprehensive Value based system
Rising costs, Ageing Population & New Medical Advances
Improving Outcomes with Efficient Care and Not Shifting costs or
Reducing Essential Services
Universal Insurance Coverage & Restructuring Delivery System
Incentives for Insurers, Care Providers & Patients On Value Based
NKF of Singapore
7/29/2019 Best Practices, Next Practices and Excellence for Ever in Health Care - Prof Bala
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2013 Dr. Bala V Balachandran
Value Based System for Healthcare
Employers & Insurers Co-create Value
Reducing burden on New Employer by Tax Subsidy
A Reimbursement Aligning Improvement in Value
Effective & Efficient Utilization of Electronic Medical Records &
System Integration
Patients Responsibility & Accountability with Incentive
Health Dynamics, Medical Tourism, Strategic Alliances
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Understanding CustomerProfitability To Create Value
Bala V. BalachandranJ.L. Kellogg Distinguished Professor ofAccounting and Information Systems
7/29/2019 Best Practices, Next Practices and Excellence for Ever in Health Care - Prof Bala
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The Current Business Environment
New Products
Changing Workforce
New Competitors
Manufacturing / Service Excellence
Demanding Customers
Changing Technology
Global CompetitionDecreasing Margins
7/29/2019 Best Practices, Next Practices and Excellence for Ever in Health Care - Prof Bala
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Levers to Maximize Profit
7/29/2019 Best Practices, Next Practices and Excellence for Ever in Health Care - Prof Bala
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Levers to Maximize Profit
7/29/2019 Best Practices, Next Practices and Excellence for Ever in Health Care - Prof Bala
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Balas 4Ms
Measure Both Revenues & Costs Correctly (ABC)
Monitor Movement of Both Revenues & Costs To Apply 50% Rule For Benchmarking Rule-I and Cashew nut Rule-II
& continuous Improvement Manage For Action Plan
Yield Management / Revenue Management Thru-put Management Activity-Based Management Process Value Analysis So That We Can:
Maximize Profitability
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Strategic Process Management
7/29/2019 Best Practices, Next Practices and Excellence for Ever in Health Care - Prof Bala
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Strategic Process Management
7/29/2019 Best Practices, Next Practices and Excellence for Ever in Health Care - Prof Bala
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Strategic Profitability Management
Constancy of Purpose
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Value Chain Perspective of Business Functions
7/29/2019 Best Practices, Next Practices and Excellence for Ever in Health Care - Prof Bala
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Cost Management
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Value Chain Perspective
The End Buyer Pays for Margins Throughout the System
Supplier
Value Chain
Supplier
Channel
Value Chain
Firm
Value Chain
Buyer
Channel
Value Chain
Buyer
Value Chain
7/29/2019 Best Practices, Next Practices and Excellence for Ever in Health Care - Prof Bala
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Strategic Cost ManagementBalanced Scorecard
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Building Blocks of the e-Corporation
ERP Backbone
Supply Chain Management
Applications
Direct Material
Suppliers
Data Mining,
Knowledge
Mgmt. Apps.
Enterprise
Appl ications
Integration
Customers, Resellers
Customer Relationship Management
Applications
Intranet
Application
s
eProcurement
Application
s
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Thank YouQuestions?
August 3, 2012