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Introduction 1
Benefits of volunteering 2
Who should apply 2
Recruitment process 2
Ending Involvement 3
Volunteer roles 3
- Enter & View Panel Member 4
- Healthwatch Trafford Champion 6
- Administration Volunteer 8
- Committee Member 9
References 10
Expression of interest 10
Expression of interest form 11
1
Healthwatch England and Local Healthwatch organisations were created under the
Health & Social Care Act 2012. Healthwatch Trafford was set up in April 2013 to
play a part in improving Trafford health and social care services. We achieve this
by:
o Providing Trafford residents with information about local health and care
services;
o Listening to residents views and experiences of Trafford’s health and social
care services to build a picture of where services are doing well and where
they can be improved;
o Sharing resident’s experiences and views to influence services to make
positive change wherever possible.
By complementing the work that staff carry out, volunteers play a vital role in
helping Healthwatch Trafford achieve its objectives. Currently, a number of
volunteers sit on our Board, on various Healthwatch committees and carry out
enter and view visits to health & care services. We want to build on our existing
volunteer base, offering a range of interesting and engaging opportunities that
appeal to a wide range of Trafford residents from diverse backgrounds.
We welcome applications from young people and there is a Healthwatch Trafford
Young People’s Volunteering pack. Please visit the young people’s section of our
website to find volunteering information for young people:
www.healthwatch.co.uk.
We aim to support our volunteers in many ways including:
Providing an induction that covers Healthwatch Trafford
organisational policies, procedures and ethos, the volunteer role,
volunteer rights and responsibilities;
Reimbursing volunteers for reasonable expenses incurred as a direct
result of their work, e.g travel costs to meetings (as stated in the
Healthwatch Trafford handbook);
Keeping volunteers up to date and informed about Healthwatch
through electronic volunteer bulletins (twice a month) and regular
email / telephone contact with their named staff member;
Regular and consistent one to one meetings with a named staff
member where volunteers can feedback on their experiences – what
is going well and what can be improved, identify training needs and
reflect on learning and personal development;
Providing opportunities for training and personal development
wherever possible.
2
Benefits of volunteering with Healthwatch Trafford include:
Making a positive difference to health & social care services and therefore
to Trafford residents;
Meeting new people, being part of a friendly team & having fun;
Improving employability by getting valuable experience, proving your
reliability & increasing your knowledge;
Having your say and becoming part of decision making processes;
Learning about what’s happening in your area;
Supporting areas of work that you are passionate about (such as patient
safety in hospitals);
Access to training opportunities.
Anyone living in the Trafford borough who:
Cares about health and social care
Wants to make a positive difference for local residents
Can follow our Confidentiality Policy and Equal Opportunities Policy,
demonstrating respect when working with local residents and other
volunteers from a range of backgrounds and with a range of abilities.
Once an expression of interest form is received, you will be contacted by
Healthwatch Trafford (HWT) to arrange an informal interview. At interview you
will be asked a number of questions around the role/s that you have chosen and
this will determine that the volunteer post meets your interests and needs and
those of HWT.
If both parties decide to continue, you will be asked to complete an application
form and references will be requested. HWT requires two references before we
can place you in your volunteering role. Your references can be from suitably
qualified people who are not close relatives.
During the selection process, should HWT feel that the volunteer role is unsuitable,
HWT will explain the reasons to you. All successful applicants will be asked to sign
a Volunteer and Confidentiality Agreement.
3
We recognised that sometimes, for different reasons, volunteer placements don’t
always work out, therefore all volunteers will be given a short trial period of six
months with an initial review after three months. During this period you will
receive training, support and feedback. This period will also give you the
opportunity to feedback any views & concerns that you may have in your role as a
HWT volunteer. We encourage you to voice any concerns that you may have about
your role at any time.
Volunteer roles available include:
o Enter & View Panel Member
o Healthwatch Trafford Champion
o Administration volunteer
o Committee member
Details of each of these roles are given on the following pages.
4
Role Title Enter & View panel member
Purpose of role Enter & View (E&V) health and social care services
and report back observations to Healthwatch.
Healthwatch Trafford (HWT) has a statutory power
which entitles authorised representatives to E&V
health and social care services that are funded by
the NHS or Trafford Council with the exception of
children’s social care, which is the remit of Ofsted
Key activities: To plan, organise, carry out, report and review E&V
visits
Be able to commit the time required to the delivery
of the role
Undertake introductory training and participate in
ongoing training when required
Skills/knowledge
Experience
Basic literacy skills, for example to make notes
Good observation skills (written, listening and
verbally)
Basic level of computer literacy
Able to separate personal experiences / views from
those of other residents by accurately recording the
views of others
Requirements To undergo a DBS clearance check
Undertake HWT E&V mandatory training programme
Have your name published on our list of E&V
volunteers on our website
Ability to travel independently
Attendance at bi-monthly meetings (more frequent
when on a visiting program)
Willing to ask for support if necessary
Attitudes and
values needed
Committed to giving people a voice
Able to work with others as part of a team
Non-judgemental
Committed to anti-discriminatory practice and equal
opportunities
Reliable & trustworthy
Respectful of patient privacy/confidentiality
Interest in learning and developing new skills
Personal conduct As a part of HWT E&V team you will be brought into
direct contact with patients, residents, carers,
service users, staff and members of the public. It is
5
an important, sensitive and complex role and
because of this will asked you to comply to the HWT
Code of Conduct
Be guided by Healthwatch staff
Ensure visit do not compromise the care of
treatment being received
Commitment The time varies depending on the type of visit being
undertaken. Those undertaking a visit will need to
be involved in pre visit preparation and post visit
reporting
The numbers of hours you will give will vary
depending on your availability
You will be authorised to conduct visits for a year
and this can be reviewed annually provided you
continue to meet the criteria.
6
Role Title Healthwatch Trafford Champion
Purpose of role To promote awareness of Healthwatch Trafford among
Trafford residents and gather their views on local health
& social care services.
Key activities: There are a number of opportunities to chose from in
this role, including (but not limited to):
represent Healthwatch at events local to you,
distribute Healthwatch promotional materials at
events / in public buildings
ask people to complete surveys or tell you about
their patient experiences,
give us your own ideas for events / opportunities
to promote Healthwatch in your local area and
carry them out where possible (with staff
guidance & support);
organise focus groups around a particular health
/ social care issue
represent Healthwatch Trafford at a group you
already attend
Skills/knowledge
Experience
- Ability to build a rapport with a wide range of
people from diverse backgrounds & ages;
- Good communication skills: written, listening &
verbal
- Basic literacy skills, taking notes, recording
attendance at events
- Ability to separate personal experiences from
those of other people by recording and reporting
the views of the people you have spoken to, not
expressing personal views or experiences
- Ability to work with others as part of a team
- Good organisational skills
- Understanding of confidentiality
- Undertake Healthwatch Trafford induction and
any training required
Other requirements N / A
Attitudes and
values needed
Sociable and friendly
Non judgemental
Committed to anti-discriminatory practice and
equal opportunities
Reliable & trustworthy
Respectful of confidentiality
7
Commitment to the Healthwatch Trafford
Volunteer Code of Conduct
Support provided Ongoing support and Healthwatch Trafford induction
will be provided
8
Role Title Healthwatch Trafford Administration Volunteer
Purpose of role To support the work of Healthwatch Trafford in an
administrative capacity.
Key activities: Various administrative tasks including:
- Organising meeting venues
- Collate and analyse patient experiences
- Create patient surveys
- Input data using Microsoft Excel or Word
- Filing / recording promotional materials
- Create items such as Health Awareness Day
calendar
Skills/knowledge
Experience
- Good organisational skills
- IT literate, able to use Microsoft packages
- Good communicator – written, verbal and
listening
- Ability to carry out basic office procedures with
minimum supervision
- Ability to work as part of a team with staff and
other volunteers
Other requirements Able to access our offices at Sale Point, Washway Road,
Sale (lift access and accessible toilets are available)
Attitudes and
values needed
Committed to anti-discriminatory practice and
equal opportunities
Reliable & trustworthy
Respectful of confidentiality
Commitment to the Healthwatch Trafford
Volunteer Code of Conduct
Awareness of adult health & social care services
and interest to improvement
Support provided Ongoing support and Healthwatch Trafford induction
will be provided
9
There are currently three committees (comprised of Healthwatch staff and
volunteers) meeting regularly in which volunteers can get involvedand carry out
pieces of work with Healthwatch Trafford:
- Healthwatch Trafford Media Committee
- Healthwatch Trafford Health & Social Care Committee
- Healthwatch Trafford Mental Health Committee
Role Title Healthwatch Trafford Committee Member
* Committee member places are limited by
availability & are advertised by Healthwatch Trafford
when available
Purpose of role To carry out specific pieces of work that aim to
encourage local services to make positive changes to
meet the needs of their service users in Trafford.
Key activities: - Attending regular meetings
- Being active in meetings – giving your views &
listening to those of others
- Carrying out tasks (outside of meeting) assigned
during meeting & reporting back to committee
members
Skills/knowledge
Experience
- Reliable
- Committed to making a positive difference for
Trafford residents
- Experience and knowledge relevant to the
specific committee are (e.g mental health)
- Ability to work as part of a team with staff and
other volunteers
- IT literate (ideally)
- Basic numeracy & literacy skills
Other requirements Able to access our offices at Sale Point, Washway Road,
Sale (lift access and accessible toilets are available)
Attitudes and
values needed
Committed to anti-discriminatory practice and
equal opportunities
Reliable & trustworthy
Respectful of confidentiality
Commitment to the Healthwatch Trafford
Volunteer Code of Conduct
Awareness of adult health & social care services
and interest in improving them
Support provided Ongoing support and Healthwatch Trafford induction
will be provided
10
References will be given to volunteers upon request, indicating the time they have
worked with us, personal qualities observed and any skills and knowledge they
have acquired / possess.
If you are interested in becoming a Healthwatch Trafford volunteer please fill in
the form below and send it by email to us at [email protected] or by
post to:
Healthwatch Trafford
Sale Point
126-150 Washway Road
Sale
Manchester
M33 6AG.
If you require the form in a different format, please contact us:
Tel: 0300 999 0303
Email: [email protected]
Expression of interest in volunteering
Name:
Contact details:
Tel: Email:
Preferred method of contact (please circle):
Telephone Email Other (please state) __________________
Please circle the volunteer role(s) that you are interested in:
Committee member Office volunteer
Enter & View panel member Community Events champion
Other (please state) ______________________________________
Additional Information
Why are you interested in being a Healthwatch volunteer? (i.e. meeting new
people, making a difference to your community or improving your volunteering profile
…)
Please continue overleaf
The information provided in this expression of interest form will remain in strictest
confidence and will not be passed on to a third party without your permission.
