Water is Life

The Benefits of Enterprise Resource Planning compared to traditional functional system

Why ERP?

A packaged business software systems that allows a company to Automate and integrate its business processesShare common data and practices across entire enterpriseProduce and access information in a real time environment.

Simplifies operational and communication efficiency

Increases interaction across enterpriseQuicker response time for informationImproved customer interactionAutomated reporting system in real timeWater meter readings can be transmitted remotely to the billing system (internet)

Integration of dissimilar processes

Aids employee productivity ( ex invoices from manual and to automatic)Aids decision makingImproves real time visibility and synchronizationSignificant IT time and cost savings Centralized database reduces the storage costDisplays all relevant customers information on all screens (ex. call centre agents)

Cost Reduction

Elimination of duplicate customers callsReduced complaintsAppointments on timeProviding accurate necessary details to engineers is based on real time information Prioritising engineers assignment to the sitesReduction of operational and administration cost ( paperless, less mistakes, reduction of staff)Accurate, invoices and billing reporting systemsaving money on delivery petrol consumption and paper usageIT operational cost reduction

Carbon Emission Reduction Moving from paper based system into electronic based formatPresentation of customers bills electronically by emailAccessing customers accounts onlinePositive impact on global environmentMakes faster delivery of bills and information saving precious time to the company and customers

Electronic-based communications

Reduces the cost of billingReduces the number of days outstanding in collection periodThe number of bad debtsThe amount of carbon emissionMore options to pay bills by direct debit, instalments, online etcCustomers satisfactionCustomer survey to improve customer services

Company’s growth and reputation

ERP thinks globally (a billing address can be in different country while the customer resides in the UK)Customer service or billing department can be procured to a different countryAids in reaching OFWAT’s targets in reducing carbon emission, less wasted water

ConclusionBy deploying sophisticated ERP system the company will not only standardize the system, reduce the cost, provide an excellent customer satisfaction and have a competitive advantage but will successfully tackle and overcome all difficulties that prevents them from taking their business to the more profitable, customer orientated and higher regulated business level.