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Benefits of a Hosted Help Desk Solution
Kathryn ThomasCustomer Care [email protected]
Gus HytonenSenior Account [email protected]
Agenda
• Benefits of a Hosted Solution• Improve technician productivity
• Increase end user satisfaction
• Lower overall costs
• Automatic software upgrades
• everything HelpDesk Demonstration• Upcoming Technologies• Q&A• Prize Drawing
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Benefits of a Hosted Solution
– Allow users and technicians to access the help desk anytime, anywhere
– Improve technician productivity and reduce response time, resulting in increased end user satisfaction
– Guarantee 99% uptime of the help desk with redundant servers
© GroupLink Corporation 2014
Lower Overall Costs
– Eliminate the need to maintain a costly server infrastructure
– Reduce man hours associated with server maintenance and configuration
– Avoid additional upfront costs
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Automatic Software Upgrades
– Stay up-to-date with the latest technology
– Eliminate the time and effort associated with upgrading the software
© GroupLink Corporation 2014
Demonstration
© GroupLink Corporation 2014
Coming Soon!
– Network Discovery Utility
– Discovers all network devices
– Provides detailed analysis of the network and connected devices
– Saves technicians time by automating processes
– Shows trends to allow you to diagnose problems before they happen
– Helps ensure critical servers and other devices are up and running at all times
www.grouplink.com/landing/ndu.html
© GroupLink Corporation 2014
Coming Soon!
– Self-Service Portal
– Creates automation for end users to resolve issues themselves
– Provides business process support that is essential to end users and lower priority to support personnel
– Streamlines and automates processes
– Reduces support calls, increases technician productivity, and improves end user satisfaction
– Provides an audit trail with reporting capabilities
www.grouplink.com/landing/selfserviceportal.html
© GroupLink Corporation 2014
Q&A
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Prize Drawing
© GroupLink Corporation 2014
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