Learning Objectives

Selecting impactful measures

Presenting the data

Educating stakeholders

Influencing improvement

Benchmarking:

Evaluating or checking by

comparison with a

standard

Benchmarking Standards

RPA Benchmarking Survey

MGMA

Other Professional Organizations

Internal data

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I

M

P

A

C

T

Benchmarking Financial Performance

Gross fees Svc Chgs Write Offs Adjustments Net Fees Med Dir Research Other

Practice Actual 1,105.00 409.18 140.42 1,388.19 250.97 87.71 7.92 355.93

RPA Benchmark (Mean) 1,283.89 650.57 76.23 726.80 557.09 96.39 6.24 185.38

% of Benchmark 86% 63% 184% 191% 45% 91% 127% 192%

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Fee for Service Charges / FTE Nephrologist

Benchmarking Financial Performance

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Personnel Occupancy Medical Supplies G&A Total Operating Exp Net Income

Expense & Net Income as a % of Net Practice Revenue

RPA Benchmark (Mean) Practice Actual

Benchmarking Financial Performance

2011 2012 2013

Total Revenue $ 5,898,300 $ 6,024,458 $ 11,645,354

Personnel 1,208,562 1,193,445 3,809,195

Occupancy 343,281 298,813 957,248

Medical Supplies 377,491 440,990 1,432,379

G&A 507,844 500,030 1,192,484 Total Operating Exp 2,437,178 2,433,279 7,391,306

Net Income $ 3,461,122 $ 3,591,179 $ 4,254,048

Benchmarking Financial Performance

2011 2012 2013

Total Revenue $ 5,898,300 $ 6,024,458 $ 11,645,354

Personnel 20.49% 19.81% 32.71%

Occupancy 5.82% 4.96% 8.22%

Medical Supplies 6.40% 7.32% 12.30%

G&A 8.61% 8.30% 10.24%

Total Operating Exp 41.32% 40.39% 63.47%

Net Income $ 3,461,122 59% $ 3,591,179 60% $ 4,254,048 37%

Benchmarking -Internal Standard

83.70%

72.30%

61.20%

14.38%

23.50%

32.90%

1.92% 4.20% 5.90%

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120.00%

2013 2012 2011

MCP Billings

ESRD 4+ Visits ESRD 2-3 Visits ESRD 1 Visit

3% 1% 1%

35%

6%

36%

27%

21%

55%

89%

64%

72%

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7% 4%

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RPA BenchMark Practice Average 2011Sample

2012Sample

2013Sample

Physician Office Follow-Up E&M Services Levels

99212 99213 99214 99215 Level 2 Goal Level 3 Goal Level 4 Goal

RPA Benchmark vs Practice Average vs Dr. Sample RPA Benchmark vs Practice Average vs Dr. Sample

Double Axis Graph

1.02%

4.25%

9.81%

4.84%

12.72%

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2009

New Patient Clinic Referrals with Growth %

2009 2010 2011 2012 2013 % Growth

Image: http://www.bedrockdata.com/blog/crm-lead-pipeline-management-tricks-3-quick-tips/

Misleading Graph

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Millio

ns

Profit / Year

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Millio

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Profit / Year

Misleading Pie Chart

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Collaborate

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REMOVE OBSTECALS

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http://harakabaraka.

wordpress.com/

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social-customer-service/

Mary Alice Stanford, CMPE

mstanford@renalassociates.com

225.767.4893

Renal Associates of Baton Rouge, LLC