Five lessons learned from HR Field challenges

Pier Virgilio PongiluppiSenior HR Manager – Losinger Marazzi

HR trying to reach out to Fiat Sales Regional Manager for important informationSITUATION

Project yourself on the field force and help them understand what you what and whyLESSON LEARNED

WHAT IS THE IMPACT

• Meaningful and priority definition (low/high)• Clear and with deadline - no misunderstanding• Short # long• Suitable mean to share the message (e-mail, mobile phone,

WhatsApp/Viber, Skype, Beekeeper, Facebook)

A Clear Message

Pier Virgilio Pongiluppi

Set the Goals

CNH Industrial Middle East Sales Incentives - KPIs for pay out were not clearSITUATION

Find out why the team could not understand instead of looking for justifications on a quarterly baseLESSON LEARNED

WHAT IS THE IMPACT

• SMART• Frequency of update / state of the art• Share the achievements (team or individual) and reward

them• Explanations of missing targets

Set the Goals

Pier Virgilio Pongiluppi

Pier Virgilio Pongiluppi

The Tools…

Fiat Planner not willing to go on the fieldSITUATION

Solve IT issues to facilitate integration and understanding in the teamLESSON LEARNED

WHAT IS THE IMPACT

• Mobile phone/tablet• Laptop or computer• Application or software• Network coverage

Office Tools

Pier Virgilio Pongiluppi

Empowering…

Technical Team Manager wiling to help an employee by correcting his mistakes too oftenSITUATION

Help your team by giving them clear guidelines and make them feel your confidence, delegation and respectLESSON LEARNED

WHAT IS THE IMPACT

• Feel the responsibility of his/her task or role• Feel confidence of the manager• Have suitable autonomy to perform the job• Understand the importance of his/her contribution… But don’t forget work-life balance

Empowering

Pier Virgilio Pongiluppi

Progression and growth opportunities…

Alfa Romeo Sales Manager accepted a MKTG Office responsibilitySITUATION

Dedicate time and engage on developing career opportunities on a mid-term base that will compensate lateral move (salary or level)

LESSON LEARNED

WHAT IS THE IMPACT

• Development opportunities – field or office• Trainings for recovering potential gaps• Importance of company values• Vertical or horizontal (cross-functional)

Career progression

Pier Virgilio Pongiluppi