BCRM PRSENTATION

8/3/2019 BCRM PRSENTATION

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BCRM PRSENTATION

GROUP 5



GROUP MEMBERS:

• A-33 Jatin Kumar• A-34 Jayant Singal

• A-35 Kechita Jain• A-36 Kriti Tikania

•A-37 Manish Kapoor

• A-39 Mayur Khandelwal

• A-40 Megha Pillai• A-41 Mohammad Istafa Hadi

• A-42 Nidhi Khurana

• A-43 Nidhi Garg

• A-44 Nikita Vats



THE INDIVIDUAL AND THE

ORGANISATION(briefing paper)



• The Individual and Organization share a specialrelationship among themselves .• The organizational experience influence how we

evaluate self-worth and achievements.• An individual’s organizational experiences result

from the attitudes,beliefs,preferences,andabilities the individual brings to the organization– how the organization influences the individualand types of relationships the individualdevelops.

• Individuals develop relationships with othersboth within and without the organization.

• The organization in turn developsgoals,policies,reward systems etc that

influences individual.



• Individuals have a complex mix ofinternal and external motivatorsthat influence individual responses

to managing information, problemidentification and taking decisions.• Individual differ with regard to :

Leadership responsibilitiesCommunication responsibilities &participation



VALUES

• Individuals bring to organizational experiencediverse value systems and ethical framework.

• Values can be described as organized systemsof attitudes that define for individuals the

relative worth of a quality or object.• Organizational values not only influence thebehaviors of current members but alsocontribute to the type of person who get hiredand the types of career experiences employees

are likely to behave.• The similarity between individual &

Organizational values has a effect onorganizational commitment, employee worksatisfaction & turnover.



ETHICS

• Ethics are the standards by which behaviorsare evaluated for their morality – theirrightness or wrongness.

• Ethics are moral principles that guide judgments about the good and bad, rightand wrong, of communication.

• Values are measure of importance, whereas

ethics represent judgments about right andwrong – it’s a powerful influence onindividual behavior



IDENTYFYING WITH THEORGANISATION

• Most Organizations encourage membersto identify with the organization.

• The individual and Org. Goals must becompatible with each other.

• The person who identifies is likely to:i. accept the organization's decisional

premises or reasoning.ii. be influenced positively by the

organization.



POWER

• Power has been defined as an attempt toinfluence another person’s behavior toproduce desired outcomes.

• Power process occurs throughcommunication and is related toresources ,dependencies andalternatives.

• Power is one of the central issues forleadership and primary to the functioningof organization as well as to individuals.



CASE-THE FIRST DAY AT

WORK



Dimension Telecommunications:

• A local, long distance, and wireless telephoneprovider company.

• Headquarter is in Denver, Colorado.

• 20,000 of its employees working in colorado and

scattered among 24 buildings, In 50-mile area.



MAIN CHARACTERS

• Paige Martin:A fresher passed out of State University.Got a job in “Dimension Telecommunications.”Nervous about the first day in the company.• John ReuterWorked as a contractor for past 5 years in dimensionHired just as full time employee.• Kelly smithNew recruit in dimension but earlier was working with

Yikes!Jeans for couple of years .• Peter GellerA employee working in Dimension almost 10 years .And person who leads the orientation programmes.



ORIENTATION PROGRAMME

• Paige entered his office with a deep breath and met“Margaret Adams” who snapped the picture and asked Herthat her badge will be ready at lunch and showed Her theway to breakfast and said “Enjoy it. It may be the Last free meal you get from Dimension. Welcome to the Company. You are going to like it.”

• At each seat was a sheet of white paper, a marker, a blackcloth briefcase with the Dimension logo on the side, & a red& white booklet with “ The Dimension Drama ” emblazonedacross the front.

• Mr. Peter Geller (trainer) entered into the room , introducedhimself & described the difference between his orientationand the one which he was going to start.

• The meeting was began by showing the recorded message ofMr. Jim Duncan, CEO of Dimension Telecommunication inwhich he welcomes all and specified the Contents of theOrientation Program i.e., Mission, Goals and Values.



• Paige excitedly scribbled notes on her note pad. Completely amusedBy the Vision of Dimension and its history as shown by Mr. Peter

• Peter asked everyone to write down what they think itmeans to provide Exceptional Customer Satisfaction and 3 ways Dimension will be able to Improve Customer Satisfaction

• He asked everyone that after writing it turn to the otherpeople at your Table, introduce yourself and compare notes.After writing her thoughts Paige met John Reuter who haveworked for Dimension for the past five year as a Contractorand now hired on full time.

• She met Kelly Smith who have worked for Yikes! Jeans and

heard good Things about Dimension.• Three of them put across their thoughts about theCustomer Satisfaction



• John corrected the ideas of Paige by saying that Welcometo the Work World, Paige and laughed “The focus is on whatmakes the company money, not what customer likes. Leavingthem alone doesn’t grow the business or the new customers

• People shared their ideas like relationship, knowing different

Departments , Speed etc.After two more spin and buzzsessions and listening to the new hires Paige felt even moreconfused and thought it is hard . She thought, “ All Herexperience with the phone is just talking on them and payingBills. I don’t think like a company.”

• Peter put across the story, how Dave one of their employees

come up with an innovative package, and gain a new customer,balancing all three Goals i.e., customer’s, Company’s andpersonal.



ROLE PLAY

• John couldn’t believe Dave’s story and said Dave begged hisboss to let Him add services to the deal, he had to come onweekends & made long Distance calls from his home i.e.,loads of extra work and hell lot of time To crack the deal.

• Kelly John sounds Melodramatic regarding Dave because allCompanies do the same thing, they give the paycheck to the

employees And wants a lot in return. Argument heated upbetween Kelly and John as John said It’s all about Money forthe Company but Kelly said The company making more moneySpends more money on employees and she had student loansto pay off. But for Paige money is nice but there was morethan that like helping People, and she wanted to be a part ofsomething important.



John’s

• Its all about money for the organizations & hard work take timetakes to get noticed.

• He had pessimistic view towards the organization working

• Due to his experience considered as practical person but sharesonly negative or bad experiences.

Kelly’s

• Company earning more spend more on benefits.

• She had optimistic view as her experiences show that money issues

happen in all organizations.

CONFLICTING VIEWS OF JOHNAND KELLY



IMPACT ON PAIGE

After listening to Kelly and John Paige had an impression:

• Big Corporation just may not be right for her.

• She don’t know what to think or who to believe.

• She don’t know whether she think like a business person,Not like someone who’s supposed to be Dimension’s future.

• Would she be happy there or should she start looking again?



PAIGE’s NEXT STEP could be……

• She should continue working with theorganization .

• Should interact with more people ofher own department.

• Should experience herself beforecoming to any final decision keeping

John and Kelly's views in mind.



LEARNINGS FROM PAIGE’sEXPERIENCES

• Should not form any preset notions oropinions before experiencing.

• Individual should try and match there

personal goals with the organizations vision.• Opinion formation should be based on

oneself and some additional advices ofmany other.

• Decision making should be based on his ownabilities and potential too.



THANK YOU!

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BCRM PRSENTATION