B3.1-R3: Management Fundamentals And Information Systems

Chapter No. ChaptersChapter-1 Introduction to ManagementChapter-2 PlanningChapter-3 OrganizingChapter-4 StaffingChapter-5 Directing (incl. Decision Making)Chapter-6 ControllingChapter-7 Production and Operations ManagementChapter-8 Marketing ManagementChapter-9 Financial ManagementChapter-10 Human Resources ManagementChapter-11 Information Systems, Organization, Management & StrategyChapter-12 Information Systems and Managerial Functional AreasChapter-13 Current Issues in Information Systems

Chapter No. Jan-04 Jul-04 Jan-05 Jul-05 Jan-06 Jul-06 Jan-07 Jul-07 Jan-08 TotalChapter-1 0 2 0 10 0 4 0 4 0 20Chapter-2 18 11 5 0 8 10 3 6 12 73Chapter-3 18 2 19 12 8 19 9 13 26 126Chapter-4 4 2 0 4 2 0 6 4 4 26Chapter-5 0 20 18 32 5 11 9 10 5 110Chapter-6 2 2 15 4 4 0 0 4 6 37Chapter-7 24 2 10 6 19 18 26 10 6 121Chapter-8 20 20 0 6 16 4 4 6 0 76Chapter-9 22 20 16 10 14 18 9 9 12 130Chapter-10 0 2 0 12 7 4 18 18 6 67Chapter-11 24 24 8 10 30 26 30 34 28 214Chapter-12 0 0 8 0 0 8 4 9 0 29Chapter-13 4 11 19 30 26 14 18 9 31 162Total 136 118 118 136 139 136 136 136 136 1191

1. Introduction to Management

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January-2004 [0]

July-2004 [2]1. Give very brief (2-3 lines) answers to the following questions:a) Define any four Fayol's Principles. [2]

January-2005 [0]

July-2005 [10]1.a) Explain any four Principal activities of Management Process. [4]4.c) A common misconception is that organizations with to have managers with technical

skills and not with human relations skills. Why this statement is not correct? [6]

January-2006 [0]

July-2006[4]1.a) Explain the skills, which a manager should possess. [4]

January-2007 [0]

July-2007 [4]1.a) Explain in brief, four main propositions of classical approach to management. [4]

January-2008 [0]

2. Planning

January-2004 [18]2.a) 'Managerial planning seeks to achieve a coordinated structure of operations.' Comment.

[6]b) 'Policies are guideposts for managerial action.' Do you agree with the statement? Support

your answer with reasons. [6]c) Explain role of procedures and budget for effective planning. [6]

July-2004 [11]1. Give very brief (2-3 lines) answers to the following questions:b) Differentiate between Strategy and Policy. [2]4.a) Bring out the essentials of planning process. [4]b) Discuss role of budget as a tool of planning. [5]

January-2005 [5]1.a) Give very brief answers to the following questions:

iii) Name any two forecasting tools widely used in business forecasting. [2]b) Define the following:

v) SWOT [1]c) Distinguish between

iv) Strategy and Strategic Policy [2]

2

July-2005 [0]

January-2006 [8]1.a) Explain the role of SWOT Analysis in planning. [4]c) Discuss various steps of planning process [4]

July-2006[10]1.d) What do you understand by SWOT Analysis? [4]2.a) ‘Managerial planning is a mere ritual in a fast changing environment.’ Comment. [6]

January-2007 [3]5.b) Discuss the following:

iii) SWOT Analysis [3]

July-2007 [6]2.a) Distinguish between ‘Mission’ and ‘Vision’. How are goals set in Management by

objectives? [6]

January-2008 [12]2.b) What is the relevance of forecasting in business? Name any two forecasting tools widely

used in business forecasting. [6]7.b) Distinguish between “Mission” and “Vision”. How are goals set in Management by

objectives? [6]

3. Organizing

January-2004 [18]3.a) 'Organisation is an important tool to achieve enterprise objective.' Explain this statement

with help of steps in organization. [6]b) Define span of control. Explain the factors, which determine span of control. [7]c) Explain basic principles of organization. [5]

July-2004 [2]1. Give very brief (2-3 lines) answers to the following questions:c) Define span of management. [2]

January-2005 [19]1.a) Give very brief answers to the following questions:

i) Explain the concept of matrix organization. [2]c) Distinguish between

v) Delegation and Decentralization [2]2.a) "Sound organisational structure is an essential prerequisite of effective management"

Comment. [5]5.a) What are the similarities and differences between delegation and empowerment? [10]

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July-2005 [12]1.c) “Sound organizational structure is an essential prerequisite of effective management” Do

you agree with the above? Justify your answer. [4]b) Describe the logical relationships between division of work, departmentalization,

hierarchy and co-ordination. [8]

January-2006 [8]1.g) Distinguish between:

ii) Authority and Responsibility [2]7.b) Write short notes on any three of the following:

i) Information organisations [3]ii) Knowledge Level systems in an organization [3]

July-2006[19]1.c) ‘Organising consists of two sub-processes—differentiation and integration. [4]2.b) ‘Delegation of authority is the key to organization.’ Discuss the statement and state the

guidelines for effective delegation of authority. [8]

3.a) ‘Formal and informal organizations are not two different forms, but are two dimensions of

the same organization.’ Discuss and bring out clearly the differences between the two. [7]

January-2007 [9]6.a) What is the theory of organizational behaviour? Explain the nature of Organisational

Behaviour. [9]

July-2007 [13]1.c) What are the main principles of delegation of authority? [4]5.b) Distinguish between Formal and Informal Organization. [9]

January-2008 [26]1.d) Explain the concept of matrix organization. [4]e) Given a choice between delegations and empowerment, suggest which one should be

adopted by a HR-Manager to enhance organization’s efficiency and effectiveness. [4]2.a) “Sound organizational structure is an essential prerequisite of effective management”.

Comment. [6]4.a) ‘Formal and informal organizations are not two different forms, but are two dimensions of

the same organizations.’ Discuss and bring out clearly the differences between the two.

[6]6.a) Why is innovation a very important expect of sustainence in modern businesses? How is

innovation typically managed in an organization? [6]

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4. Staffing

January-2004 [4]1. Give brief (one or two sentence) answers to the following questions:c) Define any one method of Job analysis. [2]d) Differentiate between Job enlargement and Job enrichment. [2]

July-2004 [2]1. Give very brief (2-3 lines) answers to the following questions:d) Define job enrichment. [2]

January-2005 [0]

July-2005 [4]1.e) Distinguish between Job Enrichment and Job Enlargement. Illustrate with examples. [4]

January-2006 [2]1.g) Distinguish between:

i) Job Rotation and Job Enrichment [2]

July-2006[0]

January-2007 [6]b) Discuss the following:

i) Job Design and Appraisal [3]ii) Job Description [3]

July-2007 [4]1.b) What do you mean by job rotation, job enlargement and job enrichment? [4]

January-2008 [4]1.g) “Job rotation is one of the ways to make a job enriched.” Is the statement true or false?

Justify. [4]

5. Directing (incl. Decision Making)

January-2004 [0]

July-2004 [20]1. Give very brief (2-3 lines) answers to the following questions:e) Define motivation process. [2]5.a) Explaing Herzberg's two factors theory of motivation. [6]b) Explaing any one model of leadership. [6]c) Explain role of motivation in leadership. [6]

January-2005 [18]1.a) Give very brief answers to the following questions:

ii) What is the "great-man" approach to leadership? [2]2.

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b) "Leadership style should be sustainable and it can not be unless it comes from within." In the light of the statement, discuss various leadership styles. [10]

7.a) In what ways does using an electronic spreadsheet package provide today's manager

with the necessary capabilities for effective decision-making? [6]

July-2005 [32]1.f) Compare and contrast between programmed decisions and non-programmed decisions.

Give two examples of each. [4]2.a) Explain the rational decision making process? Explain the importance of Decision

Support System in the decision making process. [10]3.a) How is Maslow’s hierarchy of needs related to motivation in organizations? [8]b) Explain the major contingency approaches to leadership. [10]

January-2006 [5]6.b) What is decision making? Discuss various types of decision-making environments. [5]

July-2006[11]1.b) ‘Leadership is an interpersonal influence process.’ Explain. [4]3.b) Define Communication. What are the essentials for good communication system? [7]

January-2007 [9]3.a) Discuss Decision Making System. What are the types and nature of decisions? Explain.

[9]

July-2007 [10]1.d) Explain the five needs in the “Needs Hierarchy” given by Maslow. [4]4.a) Explain the different systems of leadership. What are the merits and limitations of

‘democratic leadership style’? [6]

January-2008 [5]3.a) What are the four stages of decision making as described by Simon? [5]

6. Controlling

January-2004 [2]1. Give brief (one or two sentence) answers to the following questions:b) Why Planning and Control are interdependent? [2]

July-2004 [2]1. Give very brief (2-3 lines) answers to the following questions:f) Explain Mechanism of Control. [2]

January-2005 [15]4.

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a) "The controlling function of management is similar to the function of a thermostat in a refrigerator." Elucidate the statement and bring out the main steps in the control process.

[10]b) State the role of a good management information system in achieving an efficient and

effective control system in an organisation. [5]

July-2005 [4]1.b) What are the involved in a basic control process. [4]

January-2006 [4]1.f) What is an effective control system? Discuss. [4]

July-2006[0]

January-2007 [0]

July-2007 [4]1.e) What are the essentials of a good system of control? Enumerate them. [4]

January-2008 [6]6.c) State the role of a good management information system in achieving an efficient and

effective control system in an organization. [6]

7. Production and Operations Management

January-2004 [24]1. Give brief (one or two sentence) answers to the following questions:e) What is production planning? [2]a) Distinguish between efficiency and effectiveness. [2]m) Explain any one technique of inventory control. [2]6.a) Distinguish between routing and scheduling in production planning and control. [7]b) Discuss the role of statistical quality control in ensuring better product quality. [5]c) What important factors should be taken into account in deciding the location of

i) a sugar mill?ii) a textile mill? [6]

July-2004 [2]1. Give very brief (2-3 lines) answers to the following questions:g) Explain any one inventory control method. [2]

January-2005 [10]1.b) Define the following:

iv) EOQ [1]c) Distinguish between

i) Production and Productivity [2]ii) Efficiency and Effectiveness [2]

5.b) Explain the role of statistical quality control is ensuring better product quality. [5]

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July-2005 [6]4.a) Why aggregate planning is necessary in operations management? [6]

January-2006 [19]1.b) State the objectives of production planning and control. [4]2.c) Discuss any two types of control charts. [4]4.c) Define-

ii) SQC [1]iv) CAM [1]

5.a) What are the factors determining production control procedures? Explain. [9]

July-2006[18]1.e) Explain the main objectives of Statistical Quality Control. [4]4.a) Explain the meaning and objectives of Quality Control. [7]b) What is product life cycle? Discuss the different stages in the lifecycle of a product. [7]

January-2007 [26]1.b) What are the Jobs of Production and Operations Management? Explain. [4]d) What are the elements of Production Control? [4]3.b) What is Statistical Quality Control? What are the areas of usages of statistical quality

control? Discuss. [9]4.a) Define Material Requirements Planning (MRP). What are the objectives of MRP?

Discuss. [9]

July-2007 [10]1.f) What are the main stages in the development of a new product? List them in brief. [4]2.b) Explain the importance of ‘production planning’. List the steps in the process of

production planning. [6]

January-2008 [6]4.c) What is a product life cycle? Discuss different stages in the life cycle of a product. [6]

8. Marketing Management

January-2004 [20]1. Give brief (one or two sentence) answers to the following questions:f) What are different 'P's of marketing? [2]5.a) Explain the term marketing. Also distinguish between marketing and selling. [5]b) 'Marketing research is the milestone of marketing strategy.' Discuss. [6]c) Distinguish between advertising and sales promotion. On what basis you suggest the

build up of advertising budget. [7]

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July-2004 [20]1. Give very brief (2-3 lines) answers to the following questions:h) Explain "Ps" of Marketing. [2]2.a) Define marketing and differentiate it from selling. [4]b) What is marketing mix? [4]c) Define the term price. Explain various methods of pricing. [10]

January-2005 [0]

July-2005 [6]4.b) What are the pricing strategies a firm can adopt to respond to a price cut initiated by a

competitor? [6]

January-2006 [16]2.a) What is meaning and scope of marketing research? What are the main steps involved in

marketing research? Discuss. [9]4.a) What are the functions performed by distribution channels. [7]

July-2006[4]2.c) What are the benefits and limitations of interactive marketing for a business? [4]

January-2007 [4]1.f) What are the applications of Marketing Management? [4]

July-2007 [6]2.c) What is Marketing Management? List the main tasks of marketing management in 21st

Century. [6]

January-2008 [0]

9. Financial Management

January-2004 [22]1. Give brief (one or two sentence) answers to the following questions:g) Define Break-even analysis. [2]h) What are the main decisions that are taken by a finance manager in a company? [2]4.a) What factors should be taken into account for determining the capital structure of a

company? [6]b) Discuss the following as a tool for investment decisions:

i) Payback Periodii) NPV.iii) IRR. [6]

c) What is the difference between Gross Working Capital and Net Working Capital? State the sources of financing working capital requirement of a company. [6]

July-2004 [20]1. Give very brief (2-3 lines) answers to the following questions:

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i) Define Break Even Analysis. [2]3.a) Discuss the broad areas and objectives of Financial Management. [4]b) Discuss the factors, which determine fixed capital and working capital of a company.

[6]c) Describe the methods for investment decision by an enterprise. [8]

January-2005 [16]1.b) Define the following:

i) IRR [1]3.a) Every manager in an organisation is supposed to take some decisions and so is the

finance manager. Discuss what the main decisions taken by a finance manager in an organisation and also; the objective followed by him while taking these decisions. [10]

b) Why should a firm carry Working Capital though such a capital do not earn a high rate of return? Also, state, the difference between Net Working Capital and Gross Working Capital. [5]

July-2005 [10]5.a) List and explain the factors, which influence the working capital needs of a firm. [10]

January-2006 [14]1.d) “Investment decisions are irreversible in nature and hence, more risky.” Discuss. [4]2.b) Describe various capital budgeting techniques. [5]3.c) “Balance Sheet records stock of assets and liabilities while Profit and Loss Account

records flows of income and expenses.” In the light of this statement, distinguish balance sheet from Profit and Loss account. [5]

July-2006[18]5.a) Compare NPV (Net Present Value) and IRR (Internal Rate of Return) methods of

Investment decisions. Which one of the two, you find to be more rational and why? [9]b) Why do firms need working capital? What are the main components of working capital

management? [9]

January-2007 [9]2.b) Explain the functions of Financial Management and its applications. [9]

July-2007 [9]3.a) Explain the main components of ‘Working Capital’. What is importance of working capital

management? [9]

January-2008 [12]5.b) Describe various capital budgeting techniques. [6]7.c) What is the importance of working capital management in an organization? [6]

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10. Human Resources Management

January-2004 [0]

July-2004 [2]1. Give very brief (2-3 lines) answers to the following questions:j) What is HRIS? [2]

January-2005 [0]

July-2005 [12]1.d) What are the objectives of Employees’ Performance Appraisal? [4]5.b) What is Human Resource Planning? [4]c) What are the important steps in Human Resource Planning? [4]

January-2006 [7]3.a) Discuss concepts and perspective of human resource management. [7]

July-2006[4]1.f) Discuss Employees Stock Option Plan as an incentive scheme for employees. [4]

January-2007 [18]4.b) Discuss concepts and perspective of human resource management. [9]6.b) What is Primary Compensation? Explain the requisites of a sound primary compensation

structure? Discuss. [9]

July-2007 [18]3.b) What is performance appraisal? Discuss the essential of a sound performance appraisal

system. [9]5.a) What is Human Resource Planning? What is its importance in Human Resource

Management? [9]

January-2008 [6]5.a) Discuss the concepts and perspective of human resource management. [6]

11. Information Systems, Organization, Management & Strategy

January-2004 [24]1. Give brief (one or two sentence) answers to the following questions:i) Show by diagram only flow of information in an organization. [2]j) Differentiate between software and hardware requirement for an efficient information

system. [2]k) What is knowledge management system? [2]7.a) Define decision support system and how it is different from expert system? [7]b) What is spreadsheet? How is it useful for a manager in decision making? Support your

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answer with suitable examples. [6]c) Differentiate between data, information and knowledge. [5]

July-2004 [24]1. Give very brief (2-3 lines) answers to the following questions:k) Explain flow of information in an organization. [2]l) Explain Role of IT in Business Performance. [2]n) What is Transaction Processing System? [2]6.a) Explain role of IT in decision-making process. [6]b) Differentiate between MIS and DSS. [6]c) Explain Knowledge Management System. [6]

January-2005 [8]1.a) Give very brief answers to the following questions:

iv) State the role of an expert system in business decision-making. [2]b) Define the following:

iii) MIS [1]c) Distinguish between

iii) Decision Support System and Expert System [2]7.b) Write short notes on any three of the following:

iii) Transaction Processing System [3]

July-2005 [10]6.a) List and explain the six major types of information systems in organization. Who are the

users of each of these six systems? [10]

January-2006 [30]4.b) How can information system support strategies at the firm level? [5]c) Define-

iii) DSS [1]d) Specify any two informational needs of a finance manager that can be satisfied through a

suitable information system. [2]6.a) What is information? What is the need of information? What is information technology?

Discuss properties and scope of information. [10]c) What is knowledge based expert system? Discuss. [3]7.a) Discus briefly Technical Approach, Behavioural Approach and Socio-Technical Approach

to information systems. [9]

July-2006[26]1.g) Explain the types of Decisional Support Systems. [4]4.c) Explain Knowledge Management System in brief. [4]6.a) Define Management Information System (MIS). What are the pre-requisites of an

effective MIS? [10]7.b) Describe the phases of System Development Life cycle. [8]

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January-2007 [30]1.a) What are the objectives of MIS? Discuss. [4]e) Explain the decision support system concept and how it differs from traditional MIS. [4]g) What is Knowledge Management Systems? [4]2.a) Define expert system. Discuss knowledge-based expert system. [9]5.a) Give examples of several ways of expert systems that can be used in business decision-

making situations. [9]

July-2007 [34]1.g) Explain in brief about Transaction Processing System (TPS). [4]4.b) What are characteristics of a Decision Support System? How do they differ from those of

Executive Support System? [6]c) What is the role of a sound ‘Information System’ in decision-making in modern

originations? [6]6.a) What do you mean by information system? Illustrate various types of Information

Systems. [10]b) Explain the flow of Information in an organization? [8]

January-2008 [28]1.b) What is Knowledge Management System? How will it help an organization? [4]2.c) Explain the role of an expert system in business decision making. [6]4.b) Describe different phases of System Development Life cycle. [6]6.b) What is case-based reasoning? How does it differ from an expert system? [6]7.a) Explain briefly Transaction Processing System (TPS). What is OLTP? [6]

12. Information Systems and Managerial Functional Areas

January-2004 [0]

July-2004 [0]

January-2005 [8]6.b) Identify the four basic data needs of - Personnel Manager, Finance Manager, Production

Manager and Marketing Manager for their respective decision making problems. [8]

July-2005 [0]

January-2006 [0]

July-2006[8]6.b) Explain the role played by financial information system in making financial decisions. [8]

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January-2007 [4]1.c) What are the type of decisions and the areas of their involvement? Discuss. [4]

July-2007 [9]7.a) Explain information requirements of a Personal manager for better decision and

integration with overall information system with in the organization. [9]

January-2008 [0]

13. Current Issues in Information Systems

January-2004 [4]1. Give brief (one or two sentence) answers to the following questions:l) Define ERP and CRM. [2]n) Name current challenges for IT management. [2]

July-2004 [11]1. Give very brief (2-3 lines) answers to the following questions:m) Define E-commerce. [2]4.c) Explain SCM, ERP and CRM. [9]

January-2005 [19]1.a) Give very brief answers to the following questions:

v) Name current challenger for IT management. [2]b) Define the following:

ii) CRM [1]6.a) The internetworked enterprise is the best model for the business use of information

technology in the present century.' Do you agree or disagree? Give reason(s) for your answer. [5]

c) One, of the concerns of the consumers making online purchases is about the confidentiality about their credit/debit card information that is vulnerable to interception by network sniffers. You are required to suggest any two-security measures, which can take care of this concern of the consumers. [2]

7.b) Write short notes on any three of the following:

i) Enterprise Resource Planning (ERP) [3]ii) Role of E-Commerce in Marketing [3]iv) Application of Artificial Intelligence in Modern Business Organisation [3]

July-2005 [30]1.g) Briefly explain role of E-Commerce in marketing? [4]6.b) Explain CRM. What are the five common steps in CRM? [8]7.a) Explain e-business with the help of examples. What is B2B transaction? [9]b) Explain the impact of e-business on supply chain management. [9]

January-2006 [26]1.e) Explain how the Internet is changing business model in present day firms. [4]

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3.b) What is e-commerce? How is e-commerce business model is different from that of

traditional commerce? [6]4.c) Define-

i) ERP [1]5.b) What is the goal of installing supply chain management software? Do we need to have

ERP software before we install supply chain software? [9]7.b) Write short notes on any three of the following:

iii) Role of information in supply chain management [3]iv) Intranet and Internet [3]

July-2006[14]3.c) How can Internet technologies improve relationships and service for a business? [4]7.a) What is ERP (Enterprise Resource Planning)? Explain the different types of ERP

systems. [10]

January-2007 [18]7.a) Identify and give examples of several ways that e-Commerce applications provide

significant business value to a company and its customers. [10]b) What companies are expecting from their future use of Intranets, extranets and enterprise

information portals. [8]

July-2007 [9]7.b) What is E-Commerce? Explain its uses in Modern Business. [9]

January-2008 [31]1.a) Explain the role of E-commerce in the functional area of Marketing. [4]c) How do information systems facilitate supply chain management? Explain briefly. [4]f) What is the role of Artificial Intelligence in Modern Business Organisations? [4]3.b) What is the impact of the Internet on organizations and their process of management?

How is the Internet changing the economics of information and related business models?

[8]c) What is channel conflict? Why is it becoming a growing problem in electronic commerce?

[5]5.c) Explain the role of information systems in enterprise resource management. [6]

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