B2B in Canberra December 2009 (Issue 43)

DECEMBER 2009 IssuE 43 $5.95 PP 255003/09169

energy imaging tells you how. read more pages 19–22

school holiday program feature pages 18–19

save co2 and 40% on energy Bills

what to do with the kids?

Christinenixon inCanberra Cover story pages 24 – 25

donate to the vinnies christmas appeal at vinnies.org.au or 13 18 12

B2B in Canberra | December 2009 3

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upfront 04 read about local business success

Earth Day Spa: book yourself in to be pampered 04

pack and Send: when you want to send anything, anywhere 04

productivity places program: identifying workforce development needs 06

City Switch: Energetics makes the switch for office energy savings 06

the Australian: Bringing country charisma to the City 08

opinion 10 Shared parenting at work – the reality Gavin Howard, farrar Gesini & Dunn

opinion 12 passing the business on: how will you exit your business Andrew Sykes, rSM Bird Cameron

profilE 14 lara Corry-Boyd Brindabella Airlines

profilE 16 network Electrical Group

fEAturE 18 School holiday programs, fun activities for the kids

DECEMBER 2009 issuE 43

contactspuBliSHEr Tim Benson 02 6161 2751

EDitor Liz Lang [email protected] 02 6161 2751

DESiGn www.voodoocreative.com.au

pHotoGrApHy Andrew Sikorski, www.art-atelier.com.au ADVErtiSinG EnQuiriES [email protected] 02 6161 2751 0402 900 402

puBliSHED By Man Bites Dog Public Relations ABN 30 932 483 322 PO Box 4106 Ainslie ACT 2602 t 02 6161 2751 f 02 6262 7721 [email protected] www.b2bincanberra.com

DiStriButED By Australia Post

printED By Blue Star Print Group

LEGAL NOTICE RELATING TO COPYRIGHT, WARRANTIES AND LIABILITIESMan Bites Dog Public Relations (‘MBD’) owns the copyright in this publication. Except for any fair dealing as permitted by the Copyright Act 1968 (Cwth), no part of this publication may be reproduced without the prior written permission of MBD. MBD has been careful in preparing this publication, however: it is not able to, and does not warrant that the publication is free from errors and omissions; and it is not able to verify, and has not verified the accuracy of the information and opinions contained or expressed in, or which may be conveyed to readers by any advertisement or other publication content. MBD advises that it accepts all contributed material and advertisements contained in this publication in good faith, and relies on various warranties and permissions provided to it by the persons who contribute material and/or place advertisements. Those warranties and permissions include that neither the material and/or advertisements are misleading, deceptive or defamatory, and that their use, adaptation or publication does not infringe the rights of any third party, or any relevant laws. Further, MBD notifies readers that it does not, nor should it be understood to endorse, adopt, approve or otherwise associate MBD with any representations made in contributions and/or advertisements contained in the publication. MBD makes no representation or warranty as to the qualifications of any contributor or advertiser or persons associated with them, and advises readers that they must rely solely on their own enquiries in relation to such qualifications, and be satisfied from those enquiries that persons with whom they deal as a result of reading any material or advertisement have the necessary licences and professional qualifications relating to the goods and services offered. To the maximum extent permitted by law, MBD excludes all liabilities in contract, tort (including negligence) and/or statute for loss, damage, costs and expenses of any kind to any person arising directly or indirectly from any material or advertisement contained in this publication, whether arising from an error, omission, misrepresentation or any other cause.

contents

14

coverchristine nixon in canberrafull story

pages 24 – 25 16

B2B in canBerra BusinEss anD govERnMEnt MagazinE

fEAturE 20 Energy imaging

CoVEr Story 24 Christine nixon in Canberra

ADViCE 26 Advice from the business experts

G2B 30 Chief Minister 30opposition leader 30ACt Government 31ACt Work Safety Commissioner 32 Commissioner of taxation 33

A2B 34ACt & region Chamber of Commerce and industry 34Canberra Business Council 36ACt Exporters' network 37

u2B 38 the university of Canberra

C2B 39 Canberra Southern Cross Club

nEtWorkinG 40 See who's out and about in Canberra

CHriStMAS GiftS fEAturE 45 Great gift ideas

successfulconferenceevent

dining and experience options

ddddelegate capacity

www.cscc.com.au

With seven venues throughout Canberra, we can cater for any variety of event to suit your individual needs.

Our new, state of the art Events Centre at Woden is ideally suited for conferences and can cater for 20 to 1000 delegates.

What ever type of conference or event you are planning, with the Southern Cross Club your options are only limited by your imagination.

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Southern Cross Event Centre – 6283 7200

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uPFRONT

4 December 2009 | B2B in Canberra

fact: the proportion of people studying information technology decreased from 9% in 2001 to 3% in 2009. the most common field of education (for persons enrolled in a non-school qualification) was management and commerce (26%) (aBs november 2009).

"a business is successful to the extent that it provides a product or service that contributes to happiness in all of its forms."

Mihaly csikszentmihalyi

Owner of Earth Day Spa, Jamie Smith, says that she opened her day spa at the Crowne Plaza Hotel in September this year to provide cli-

ents with a mini getaway from the stresses of everyday life.

When B2B interviewed Jamie, it was 38 de-grees outside. But inside Earth Day Spa, it was beautifully cool and tranquilly lit with soft mu-sic, running water and candlelight. Clients in the relaxation lounge were enjoying herbal teas in a calming environment. Earth Day Spa is a luxuri-ous resort-style spa set in the lower level of the Crowne Plaza and overlooking Glebe Park.

“Christmas can be a stressful time for many people. But by taking an hour or two out of your day for some relaxation and pampering, you’ll find you are better able to cope with the mad rush to Christmas,” Jamie said.

“Our gift certificates make the ideal Christmas present not only for staff, family or a special friend. But why not spoil yourself and buy your-self one as a Christmas present.”

Earth Day Spa services include customised facials, revitalising body treatments, foot spa pedicures and luxurious manicures, relaxing

massages, therapeutic vichy showers and hydro-therapy baths. Treatments range from half an hour express facials to the Timeless Rejuvenation Package which is four hours and includes a spa lunch platter. The day spa uses and retails Pevonia Botanica spa products which contain the finest botanical and marine ingredients and

don’t stress out at christmas, book yourself in to be pamperedare safe for the environment.

Jamie was studying a Bachelor of Commerce majoring in marketing and business manage-ment. When the opportunity came her way to buy Earth Day Spa, she seized it with both hands.

Her philosophy is simple. “Prevention is bet-ter than a cure and therefore it’s really impor-tant to look after your body both inside and out. At Earth Day Spa, we want to provide a place where people can come and relax, reju-venate and recharge before they head back out to the stresses of everyday life.”

Earth Day Spa, Crowne Plaza Canberra, 1 Binara Street, Canberra City T: 6262 8185 www.earthdayspa.com.au

pack and send: when you want to send anything, anywhere

Have you ever tried to send a lap-top by courier? It’s not easy because many carriers are unable to transport mer-chandise with lithium batteries. But at

Pack & Send, they can help you. Pack & Send prides itself on being more than

a regular freight company. They specialise in providing professional packing solutions, courier services and logistics services to small and large businesses, government departments, eBay ship-pers, tourists, students and householders.

In Canberra, Shane Hyland is the owner of the Braddon and Belconnen Pack & Send busi-nesses. Ben Lea owns the Fyshwick Pack & Send store which has 15 years of trading chalked up.

“We specialise in fragile, large, awkward and valuable items that many other carriers find dif-ficult to deal with,” Ben said. “Whether you have a single parcel to be sent interstate or an entire computer department to be relocated, we can help you.”

“Much of our business in Canberra is with government departments. We can move an en-tire server room to one-off end of lease worksta-tions,” Ben said.

“We can also send out documents, bro-chures, or awards to mailing databases that are

provided,” Shane said.“Small businesses are also keen to support

our Pack & Send businesses because as owner/operators, we really understand the needs of small business,” Shane said.

With Christmas just around the corner Ben and Shane are anticipating an even busier year than usual. While much of their business will involve sending Christmas gifts, the next few months is also the time where many people, including public servants, diplomats, business people and overseas students pack up their goods and chattels and move home or on to their next assignment.

Pack & Send also sells boxes and packaging materials for freight, moving, packing and stor-age. Some of the more popular items include bubble wrap, wine packaging, moving boxes, packing tape and space bags.

“We can send anything and have – includ-ing a life size model of ‘The Man from Green Lagoon’, a hang glider and one of McDonalds Golden Arches,” Shane said.

Braddon T: 61621989 [email protected] Belconnen T: 61621980 [email protected] Fyshwick T: 62808008 [email protected]

Owner of Earth Day Spa, Jamie Smith

Professional Physical Training started with the goal of bringing �tness and wellbeing into people’s lives. They believe that �tness can lead to higher productivity, lower absenteeism and improved employee morale.

RSM Bird Cameron provides a �tness program for employees. We choose Dan and James to deliver this program – Dan and James choose RSM Bird Cameron to help them get their business �t and healthy.

Growing my business takes effort and passion. So I take RSM Bird Cameron’s advice.Professional Physical Training

RSM Bird Cameron Ph: (02) 6247 5988 www.rsmi.com.au

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Left to right: Shane Hyland and Ben Lea


pack and send: when you want to send anything, anywhere

Professional Physical Training started with the goal of bringing �tness and wellbeing into people’s lives. They believe that �tness can lead to higher productivity, lower absenteeism and improved employee morale.

RSM Bird Cameron provides a �tness program for employees. We choose Dan and James to deliver this program – Dan and James choose RSM Bird Cameron to help them get their business �t and healthy.

Growing my business takes effort and passion. So I take RSM Bird Cameron’s advice.Professional Physical Training

RSM Bird Cameron Ph: (02) 6247 5988 www.rsmi.com.au

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uPFRONT


energetics makes the switch for office energy savings

With over 70 per cent of Canberra’s greenhouse gas emissions gener-ated by stationary sources, includ-ing office buildings, the ACT's

emissions profile is distinctly different from the national profile. The good news is that tenants are in a position to influence up to 50 per cent of the energy use in their offices.

Simple behavioural changes such as turning off computer equipment and lights, and avoiding standby mode when not in use can make a big difference in energy consumption. .

CitySwitch Green Office is a national tenant energy efficiency program which works with ten-ants of office buildings to reduce their energy use.

CitySwitch provides a welcome opportunity for Canberra’s many businesses and government agencies to demonstrate leadership in reducing their contribution to the ACT’s environmental im-pact, and modelling exemplary behaviour to the Canberra community. Together with CitySwitch, businesses can reduce their impact on the envi-ronment at the same time as making significant savings on energy costs.

Energetics, a specialist management consul-tancy in the business of climate change, is the first signatory to the CitySwitch Green Office in Canberra. As part of its CitySwitch commit-ment, Energetics has committed to achieving a minimum 4 star NABERS Energy rating for its premises and implementing a range of energy ef-ficiency measures.

“CitySwitch is a great opportunity for Energetics to demonstrate our vision for sustainability whilst ensuring real reductions in energy use and green-house gas generation. Programs such as CitySwitch

are important in educating the business commu-nity and reducing our impact on the environment”, said Tony Cooper, CEO of Energetics.

“Energetics helps its clients to transition to a carbon-constrained environment by manag-ing risks, achieving cost reductions and iden-tifying new opportunities. Our commitment to CitySwitch shows that we are putting these principles to work in our own operations”, said Energetics ACT Regional Manager, Jon Sibley.

CitySwitch does not cost anything to join and businesses benefit from a structured approach to achieving energy efficiency, as well as public rec-ognition as an environmental leader.

Targeting electricity consumption is a key step to achieving significant greenhouse gas reductions in the ACT and achieving the ACT Government’s long-term goal of zero net emissions.

CitySwitch Green Office is delivered in Canberra by the Department of the Environment, Climate Change, Energy and Water, on behalf of the ACT Government.

CitySwitch Green Office, contact Debra Grogan, T: 62075669 [email protected] www.cityswitch.net.au

Jon Sibley, Energetics ACT Regional Manager

fact: australia's seasonally adjusted unemployment rate was 5.8 per cent in october (aBs nov 2009).

"Satisfaction does not come with achievement, but with effort. Full effort is full victory."Mahatma Gandhi

The local tourism industry has welcomed the Productivity Places Program (PPP) as a good way to combat skills short-ages and highlight the importance of

training in the industry. PPP is a national partner-ship between the Australian and ACT govern-ments aimed at increasing productivity through vocational education and training.

The ACT Government has responsibility for managing both Australian Government funded places for job seekers and jointly funded places for existing workers. In the ACT around 10,000 additional training places will be delivered over four years.

Priorities for implementation are based on the national Priority Occupations List and the Annual ACT VET Priorities which are devel-oped through local industry consultation and endorsed by the ACT Vocational Education and Training Advisory Group.

PPP meets a wider range of needs than other government-funded programs and caters for full-time as well as casual workers seeking high level qualifications. Training under PPP is availa-ble across a variety of industry sectors including horticulture, transport and logistics, hospitality,

information and technology, health, construc-tion and property services, government and business services.

PPP gives employers the opportunity to work with a registered training organisation (RTO) to identify their workforce development needs. RTOs can then apply for funding through the ACT Department of Education and Training.

The ACT Tourism Industry Council ACT and Region executive director Joseph Griffiths said PPP was good news for the tourism sector as both job seekers and existing workers have the opportunity to gain new skills and to up-skill in their current jobs. Mr Griffiths stated that the PPP has provided “… a wonderful opportunity to talk with employers and employees in the tour-ism and hospitality industry about the ongoing skills shortage and the importance of training in this industry. For an industry that generated in excess of $1.3 billion annually in the ACT, it is often overlooked as a serious employer and does not always have the training opportunities available for employees as other industries do, he said. “It is a delight to be able to engage with our industry and discuss all the positives of PPP for both the employees and the employers.”

government program helps combat skills shortage

Canberra Institute of Technology Restaurant, Reid Campus


energetics makes the switch for office energy savings

SETTLE FAMILY DISPUTES OUT OF COURTIt’s hard enough when a relationship ends. So the last thing you need is soaring legal costs, protracted, public court proceedings, and your personal a�airs being determined by a judge.

Consensus provides a better alternative to the Courts. We use collaboration, arbitration and negotiation between the couple to �nd open-minded solutions that work.

It’s discrete. It’s fair. And everybody leaves in agreement. For a new style of dispute resolution which puts you back in control, turn to Consensus.

Canberra ACT 2601T 02 6290 9898 F 02 6257 4382info@c�aw.com.au www.c�aw.com.au

uPFRONT


Successful local businessman of almost 20 years, Jason Graham, has taken over the premises of the now closed iconic Woodstock pizza restaurant and

opened something that he believes Canberra has been sadly lacking: a pub/restaurant called The Australian.

“Every country town has a pub called The Australian so I felt that Canberra needed one to bring a little bit of the country charisma to the City,” Jason said.

And Jason would know as he moved to Canberra 18 years ago from a country town called Wombat.

Jason moved to Canberra and took over the Boardroom Restaurant and Bar in Belconnen. After eight years he sold that, bought a Jim’s Mowing Franchise and grew the business to six franchises. He then created Jim’s Fencing and as a Master Franchiser sold more than 30 fran-chises in the ACT and Sydney.

After this enterprise Jason established Wombat Constructions and became a head contractor for ACT Housing, employing more than 20 full-time staff. He then established Baby Wombats in Belconnen and within four years it ‘was the biggest baby shop in Canberra’.

He sold Baby Wombats in March and started looking for premises that would be suitable for a good old style Aussie pub/restaurant in Civic

fact: half of australian households had at least one working bicycle kept at their home. Bicycle ownership was highest in the australian capital territory (66% of households) (aBs nov 2009).

"a business has to be involving, it has to be fun, and it has to exercise your creative instincts."

richard Branson

the australian – bringing country charisma to the city

with a country home feel. Jason believes he has found this in the old Woodstock premises.

“The Woodstock pizza restaurant was a Canberra icon and we believe that will con-tinue with The Australian,” Jason said.

Jason has gutted and rebuilt the old Woodstock premises and fitted it out as an Australian authentic country pub.

Some of the fittings include custom made 44 gallon drum furniture, redgum bar tops, corru-gated iron, recycled timber furniture, wine barrel tables, Jack Daniels memorabilia and the obliga-tory crocodile head on the bar. “The Australian pub/restaurant has a homely country feeling for all people that live and work in and around Civic, including public servants, inner city residents, families and singles alike,” Jason said.

The Australian serves breakfast, lunch and dinner and has the facilities for private functions, Christmas parties, parties, functions and meet-ings, indoor and outdoor dining, tea and coffee from Cosmorex and a range of Aussie beers on tap such as VB, Carlton Draught and Coopers.

The menu includes Aussie classics such as the ‘Big Aussie Breaky’ and the ‘Egg and Bacon Roll’ to tapas/starters such as ‘Bloody Mary Oyster Shots’ and ‘Deep Fried Camembert’, pizzas and pastas and other mains such as ‘Qld Barramundi Fillets’ and 'The Aussie Sausage Sanga'.

“We also have an excellent selection of Australian wines provided by Fosters, many of which are not available for the general public to purchase,” Jason said.

The Australian pub/restaurant opened in November and has had a fantastic response from the Canberra community.

“People love the food, the beer, and the at-mosphere and the Australian classic rock music. With the great weather we are experiencing many people are also coming into Civic on a Sunday afternoon to enjoy the atmosphere and relax,” Jason said.

For a limited time you can get The Australian VIP Card, which will provide members with savings and benefits, by going online at www.theaussiepub.com.au and joining.

“The Australian pub/restaurant has a homely country feeling for

all people that live and work in and around Civic, including public

servants, inner city residents, families and singles alike.”


insitec A4 Ad B2B Nov09.indd 1 24/11/09 10:20:01 AM


There are three steps in the court’s consideration of whether or not equal time should be ordered, namely:

1. Is it in the best interests of the child to spend equal time with each of their parents

2. Is it reasonably practicable for such an arrangement to be put into place

3. If the answer was yes to both of the above questions then the court must consider making an order to this effect.

In considering whether the child’s/children’s best interests and whether shared care is reasonably practicable, the court also considers a variety of practical issues such as:

how far apart the parents live from each •otherthe parents’ current and future capacity to •implement an arrangement for the child spending equal time, or substantial and significant time, with each of the parents the parents' current and future capacity to •communicate with each other and resolve difficulties that might arise in implementing an arrangement of that kind the physical proximity of the two •householdsthe prior history of caring for the child. •Have the parties demonstrated that they can implement a 50/50 living arrangement without undermining the child’s adjustment?whether the parties agree or disagree on •matters relevant to the child’s day to day life. For example, methods of discipline, attitudes to homework, health and dental care, diet and sleeping patternwhere the parties disagree on these matters •the likelihood that they would be able to reach a reasonable compromisedo they share similar ambitions for the child? •For example, religious adherence, cultural

identity and extra-curricular activitiescan they address on a continuing basis the •practical considerations that arise when a child lives in two homes? If the child leaves necessary school work or equipment at the other home will the parents readily rectify the problem

whether or not the parties respect the other •party as a parentthe child’s wishes and the factors that •influence those wisheswhere siblings live•the child’s age.•It continues to be the situation that in most

cases a lack of willingness or ability to co-operate or communicate will prove fatal to a shared care application. In some cases the court adds a requirement of a level of mutual respect. Where there is high level of hostility or the parties don’t communicate well or co-operate well or don’t have mutual respect, then in most cases there will not be shared care ordered.

A shared care arrangement may or may not be in the best interests of the child, where there are a range of practical issues that the court considers. However, it is far preferable for the parties to reach agreement between themselves

By Gavin Howard

shared parenting at work – the reality

It continues to be the situation that in most cases a lack of

willingness or ability to co-operate or communicate will prove

fatal to a shared care application. In some cases the court adds

a requirement of a level of mutual respect. Where there is high

level of hostility or the parties don’t communicate well or co-

operate well or don’t have mutual respect, then in most cases

there will not be shared care ordered.

Many people have a pre-conception that upon separation, their children will spend one week with them and one week with their ex-partner. However, would the court order a shared care arrangement?

before resorting to court, where this agreement should be formalised by way of a parenting plan or court order.

Where the parties cannot reach agreement though, how often does the Court actually order shared care when one party asks for it? The answer is – not a lot! In 2008 & 2009 (so far) only

about 15% of cases where shared care was sought was an equal time arrangement actually ordered.

However in many of those cases (about 40% or so) the court has ordered an arrangement whereby the children live with one parent five nights and the other parent nine nights each fortnight. So more often than not (about 55% of cases) the court will order that the children spend five or more nights with each parent.

It remains the case that the best way for a family to have an equal time arrangement is to agree to it with your ex-partner. The court still has the view that an equal time arrangement is not likely to be beneficial to children where parents cannot cooperate or communicate effectively or where there is hostility between the parents. This view is supported by research about the benefits of shared care where the parents are hostile.

OPINION: FARRAR GESINI & DUNN

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then developing an exit plan. It also requires careful consideration with regard the use of sale proceeds, including superannuation.


But they don’t always plan their exit from the business. Nor do they plan how this move will be combined with their su-perannuation to fund retirement.

Research undertaken by RSM Bird Cameron indicates that owners who expect to exit their business by passing it on to a family member– one in two are unsure what proportion of their retire-ment funds will be invested into superannuation. This finding is consistent with the high level of un-certainty about retirement planning reported.

Our research on retirement and succession planning revealed some surprising facts:

Around a quarter of SME owners who •expect to pass on their business have delayed their retirement because of the economic downturn (23%).

Only one in three SME owners who •expect to pass on their business to a family member have a succession plan (33%), although relatively more owners in regional centres and rural areas have a plan compared with owners in capital cities.

The majority has a family member •currently in the business who will take over, but more than a third expect to pass the business on to a family member who works outside the business.

Barriers to succession planningOur study found there is a large group of

small business owners who would like to plan the succession of their business but need to make some key decisions about their future before they can affect an orderly handover:

45% have not yet identified a successor•

43% think it is too early to develop a plan•

34% always assumed a family member •would take over.

Gaining information about business value and tax concessions

Our research indicates there is still con-siderable potential for SME owners who have planned their exit from the business to gain more precise information about the value of their business and available tax concessions for retirement planning purposes:

Only one in two SME owners with an exit •plan have completed a valuation for their business (45%)Only one in two SME owners with an exit •plan are aware of tax concessions available for small businesses upon sale (46%).Around a fifth of SME owners with an

exit plan who completed a valuation of their business expect the sale of their business will contribute more than half of their retirement funds (21%).

The economic downturn in the last year has taken its toll on SME owners’ retirement plan-ning, with a sharp increase in the proportion of owners who are dependant on the disposal of their business as their main source of retire-ment funds. Relying on the value of a small business takes careful planning, for both the exit of the business and the investment of the funds that are realised. Success requires identi-fying your successor, engaging with them and

By Andrew Sykes

passing the business on: how will you exit your business?

A lot of small business owners spend a life time building up the value of their business to provide for a comfortable retirement.

OPINION: RSM BIRD CAMERON

To establish a strong business succession plan, ensure that the decisions you make, maximise the value of your business and enable it to meet future needs.

Fewer than one in three SME

owners expect to invest some

of their retirement funds into

superannuation once they pass

the business on.

Percentage of retirement funds that will be invested into superannuation after sale

11% – 25%

76% – 100%

1% – 10%

51% – 75%

0%

26% – 50%

Not sure


uPFRONT


Lara Corry-Boyd

PROFILE

Phot

o: A

ndre

w S

ikor

ski

lara Corry-Boyd’s advice to anyone considering starting a business is you need to ‘believe in yourself’ and have bucket loads of resilience. As founder and managing director of Brindabella Airlines and a trained commercial pilot, lara Corry-Boyd has overcome her fair share of setbacks.

Lara recalls the time when the chief flying instructor in Canberra told her, that while she would get a commercial pilot’s licence, she would never get a job in the industry because jobs were hard to come by and they weren’t given to girls.

Undeterred, when Lara had gained all the necessary flying licences, she loaded up her car in Canberra and started driving north.

“I knocked on every airport’s door all the way up to Townsville and asked whether they had a job for a commercial pilot. In Townsville I did get my first job as a pilot but I had to work across two businesses: charter flights and in-door plant hire,” she laughs. “One day I would be flying out to remote western Queensland and the next I would be driving around water-ing office plants.”

Lara’s aviation career spans across charter,

bank and freight runs, flying airline routes for Western New South Wales Airlines and Kendall Airlines in Adelaide, and regular VIP charter flights for politicians including former Deputy Prime Minister, Tim Fisher. It was during her time at Western New South Wales Airlines that Lara met her husband and business part-ner, Jeff Boyd, who is an aircraft engineer and Brindabella’s CEO.

Fifteen years ago, Brindabella began as a char-ter company with $1800 in the bank and two air-craft that Lara would hire as required. Over time,

the charter work increased and after gaining a regular passenger transport licence, Brindabella Airlines flew its first airline flights in April 2003. Brindabella now operates more than 150 sched-uled flights weekly and has direct flights every day between Canberra, Albury, Newcastle, Coffs Harbour, Brisbane and Tamworth.

When asked what it’s like to operate in the aviation industry, Lara says, “The industry is a challenge with the compliance levels placing a huge burden on the resources of small compa-nies such as ours. But I believe our competitive

With no family history in aviation, Lara says her interest in flying was

first sparked by the helicopter in the children’s TV show Skippy. But

she never consciously set out to be a pilot. In Year 11 at Narrabundah

College, Lara went on a trial instructional flight at the Canberra Aero

Club and from that moment on she was ‘completely hooked’.

advantage is that with my flying background and Jeff’s engineering expertise, we have a firm handle on what that it takes to run an airline.”

Lara added that while regional airlines are a vital part of Australia’s transport infrastructure, they receive virtually no government support. She says that when governments decide to cut budgets, and buy cheaper rather than flexible fares, this has a serious impact on the business bottom lines of regional airlines.

With no family history in aviation, Lara says her interest in flying was first sparked by the

helicopter in the children’s TV show Skippy. But she never consciously set out to be a pilot. In Year 11 at Narrabundah College, Lara went on a trial instructional flight at the Canberra Aero Club and from that moment on she was ‘completely hooked’.

In her early days of flying, passengers would frequently ask Lara, ‘Where is the pilot?’ after she had locked the doors of the plane. With fifteen years experience of running a regional airline, there is no doubt as to who is the managing di-rector of Brindabella Airlines.


For more information contact: Melanie selems, Program Manager on

6205 7053 or [email protected]

DiD YOU KnOW...That employers can access training for their

employees under the Productivity Places Program?

the program is a national Partnership between the australian and aCt governments.

one of the objectives of the program is to raise the skill level of people already in the

workforce to increase productivity across a range of aCt industry sectors.

the program funds Registered training organisations (Rtos) to deliver nationally

recognised Certificate iii, iv, Diploma and advanced Diploma qualifications.

Funding is also available for job seekers.

Ma

n B

ites

Do

g P

uB

lic

Rel

ati

on

s 1

10

9

Conditions apply and funding is limited.


fact: the number of persons looking for full-time work increased 3,500 to 501,100 and the number of persons looking for part-time work increased 7,600 to 169,000 (aBs labour force, oct 2009).

"The time to be toughest is when things are going the best." Donald e. Keogh

electrical apprentices names up in lights: hume company success

Electrical contracting business, network Electrical Group, has experienced great success with apprentices over the years with many winning industry and government awards and accolades.

Most recently, company apprentice, Geoff Hepburn took out the 2009 ACT Training Excellence Awards Apprentice of the Year Award.

What are the factors which are sparking success for this company?

According to Sasha Smee, 2008 National Electrical and Communications Association ACT Apprentice of the Year and multiple award winner, it is the company’s passion for training and strong interest in apprentices that has made all the difference. “The best thing about being an apprentice with Network Electrical is the amount of time, money and passion that the company has invested in me to help me be the best I could be,” he said.

Geoff Hepburn admits that the company took a bit of a risk when they took him on as an apprentice at sixteen but has never looked

back. Geoff says that he enjoys the variety of work offered by the company and the team environment that the managers have created within the company.

Network Electrical Group consists of two com-panies: Network Electrical Services and Network Electrical Solutions. Established in 1991, Network Electrical Services focuses on the commercial building industry. Past projects have included

the Tuggeranong Police Station, the Playhouse Theatre, and more recently the Queanbeyan Hospital, Bimberi Youth Justice Centre and several of the new office buildings at Brindabella Business Park. Network Electrical Solutions concentrates on minor commercial projects and maintenance. Business partners Mick O’Malley, Neil Mason and Scott Bennett currently employ 17 electrical ap-prentices and are backed by a team of 50 staff.

Network Electrical managing director, Mick O’Malley, says the company has a strong belief in the potential of apprentices and considers them a vital part of its growth.

“A key part of our business planning is to cre-ate career paths and opportunities for the ap-prentices who work with our business,” Mick said. ”By doing this, we hope that they will stay with us after their apprenticeships are over and help shape the future of our business.”

“The quality of the young people coming through the trades is impressive. They bring en-thusiasm, new ideas and suggestions to improve the business which is great for business growth and morale,” Mick said.

Mick acknowledged the contribution of his team of tradesmen who are working with the apprentices every day, passing on their skills and developing them as people and tradesmen.“Our success in the awards is also due to the calibre of those tradesmen and their mentoring,” he said.

At the time of going to print, Network Electrical was waiting to hear whether apprentic-es Geoff Hepburn and Scott Lovelock had been

successful in the ACT regional final of WorldSkills. This international competition gives young Australians aged 23 and under the opportunity to gain new skills and compete against their peers in their chosen trade.

Network Electrical 2/32 Raws Crescent Hume T: 62601993 [email protected]

"The best thing about being

an apprentice with Network

Electrical is the amount of time,

money and passion that the

company has invested in me to

help me be the best I could be." Sasha Smee

L-R: Mick Rose, Neil Mason, Scott Lovelock, Mick O’Malley, Geoff Hepburn, Mark Cullen, Dane Miller, Sasha Smee and Daniel Barbarious

Award winners and finalists ACt training Excellence Awards ACt Apprentice of the year 2009 – Geoff Hepburn 2008 Finalist: Sasha Smee nECA ACt Apprentice of the year Commercial/domestic category 2009 – Geoff Hepburn Finalists: Mick Rose and Mark Cullen 2008 – Sasha Smee Finalists: Caitlin Evans and Andrew Knight 2007 Finalist: Chris Hayes, Kellie Cronin, and Dan Smith 2005 – Dane Miller 2003 – Ben Murphy 2000 – Ernie Turner WorldSkills Australia 2009 ACT region entrants – Geoff Hepburn and Scott Lovelock 2008 ACT region winner – Sasha Smee 2008 ACT 3rd Place winner: William Bates

Phot

o: A

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ski

PROFILE

uPFRONT

18 December 2009 | B2B in Canberra B2B in Canberra | December 2009 19

FEATuRE

The school holidays are rapidly approaching and the challenge to find safe and entertaining ac-tivities for the children is once again upon us. The Rising Star Tennis Academy will be offer-

ing tennis programs over four weeks of the December-January school holidays.

A variety of programs are available to cater for all children from four years old, whether a tennis novice or budding Grand Slam Champion. Tennis Australia quali-fied and certified head coaches Brett Lennard and Frank Calabria each have over ten years experience in provid-ing high quality programs to both children and adults.

Brett says “Our programs are designed to empower participants with the tactical and technical skills to serve, rally and score from the moment they step onto the court. Our holiday programs are divided into two sections, formal lessons focusing on game tactics and

technical execution in the morning are followed by an afternoon of supervised match play to enable players to ex-plore and discover the subtle-ties of the game.”

Mindful of the fact that the hot January days are almost upon us, all the kids are given the opportunity to rest and recharge their batteries, with

fruit and water always available, as well as canteen facili-ties and a bbq lunch on the final day. Some afternoons the water pistols get as much match play as the tennis racquets do!

RSTA’s holiday tennis programs are conducted at the beautiful gardens of Old Parliament House and also at the Forrest Tennis Club on Dominion Circuit, so there is sure to be a venue close to your work. Programs com-mence at 9am, although supervision is available from 8:30am to make that morning rush a little bit easier. Two hour, four hour or full day programs are available, as well as afternoon sessions, with all equipment and racquets provided if necessary.

Competition weekly prices starting from $85.00 en-sure that entertaining the kids won’t break the budget. Modified pricing for single days and short weeks are also available.

For those bitten with the tennis bug, RSTA also of-fers a full range of term lessons conveniently scheduled after school or on the weekends. It’s never too late to pick up a racquet, with lessons also available for adults of all skill levels. Tennis truly is the game for life and a great way to get the whole family active.

school holiday programs fun activities for the kids

Booking information and further details may be found on

the RSTA website www.risingstartennis.com.au or

by contacting the holiday pro-gram coordinator, Brett Lennard on 02 6277 1113 or 0402 469 891.

“Our programs are designed to

empower participants with the tactical

and technical skills to serve, rally and

score from the moment they step onto

the court.”

Week 1 Monday 14th – friday 18th December 2009 Week 2 Monday 21st – Wednesday 23rd December 2009 Week 3 Monday 4th – friday 8th January 2010 Week 4 Monday 11th – friday 15th January 2010


school holiday programs fun activities for the kids

YMCA Vacation CareSummer 2009/2010

Dont miss out on this summer’s YMCA Vacation Care. EXCITING EXCURSIONS & CENTRE THEME DAYS packed with fun!

Open from 8am - 6pm weekdays. $52 per day (cost includes all program and excursion fees)YMCA Vacation Care programs are approved Chidcare Benefit services

Offered at four Canberra locations:NICHOLLS (Kelleway Ave, Nicholls) NORTH AINSLIE (Majura Ave, Ainslie)ST. VINCENTS (Bindel St, Aranda)TAYLOR (Marconi Cres, Kambah)

FOR MORE INFORMATION OR TO MAKE A BOOKING REQUEST:

www.canberra.ymca.org.au (Select Outside School Hours Care - Vacation Care)

Phone: (02) 6230 0165 Email: [email protected]

BOOKINGS

NOW OPEN!

LOOKING FOR FUN ACTIVITIES FOR THE KIDS DURING SCHOOL HOLIDAYS?

fun for creative, imaginative and artistic kids of all abilities

Managing and Artistic Director *Mathew Long and Artistic Director **Teffany Thiedeman established Aeoncademy holiday

programs five years ago, at Yarralumla Primary School, to meet a need for specialist programs for creative and arts oriented children.

“If you are looking for a holiday program for children who are creative, imaginative and artistic, then Aeoncademy is for your child,” Mathew.

Aeoncademy is fully licensed in the ACT and approved as a service for the Child Benefit and Child Rebate. This means that you may get a fee rebate of nearly 50 percent.

Aeoncademy run three holiday programs. These are: Creative Catalyst; Vala Club and Shifting Sands.

Creative Catalyst – visual art - nurtures •children and young people’s creativity, adaptability and natural intelligence through a unique system of participation in the visual arts.Vala Club - fantasy role-playing and •writing - presents in a new form some of the oldest methods known to develop expression and writing skills, to safely explore diverse experiences, and to turn

weaknesses into strengths.Shifting Sands – models, miniatures, •stop motion animation and movies - Experience the wonder of working behind (and beside) the scenes. From construction to camera- develop highly valued skills and have great fun.The programs are open to children

aged 5 – 15 years (Minimum age Vala Club and Shifting Sands is 8 years).

“Our programs are totally inclusive in terms of ability and range of interests in the arts. We just want the kids to come along and have a really good time,” Mathew said.

All of the programs are fully catered and run from 9am – 5pm (time can be extended an hour at either end of the day).

Kids can enjoy anywhere from a one-day program (costing $120 of which 50 percent may be rebated) to a 14 day program (costing $1380 of which 50 percent may be rebated).

“What’s great about this program is that young people participate in something they really want to do and they have a full day to see their projects through to completion,” Mathew said.

*Mathew Long studied anthropology at ANU and then established the Creative Catalyst Program and then the Aeoncademy.

**Artistic Director Teffany Thiedeman back-ground is in visual arts and has won numerous awards including Queen’s Trust, ACT Arts Grants and ACT Contemporary Arts Members Show.

For further information and bookings: www.aeoncademy.com or [email protected] or phone 02 61621354.

FEATuRE

How business, government and homeowners can save energy costs and reduce Co2 emissions from heating and cooling buildings

Canberra scientists, Jenny Edwards and Andrew Cleary, formed the company in 2008 and are using the latest high-tech air leakage analysis and thermal imaging technologies, proven in Europe and America for over 20 years, to deliver energy savings to Australian homes and commercial buildings.

“The potential for reducing energy use and emissions in Australian buildings is enormous. We want to let Canberra businesses, government agencies and homeowners know about the potential savings they can make using our technologies,” Jenny said.

With the Federal Environment Minister, Peter Garrett, recently announcing a new national scheme to improve the energy efficiency of commercial office buildings, and a Emissions Trading Scheme about to be introduced, there is no better time to use this ground breaking technology.

Almost a quarter of Australia’s total green house gas emissions are a result of energy demand in the building sector. Yet, according to the United States Department of Energy, 40% of the energy used to heat and cool the average building is lost via uncontrolled air leakage through the building envelope.

“An astonishing 9% of Australia’s energy consumption may be wasted every year due to leaky buildings,” Andrew said.

The key to building energy efficiency is a well-insulated and airtight shell or envelope. While the importance of insulating to stop heat loss or gain

if you are a homeowner or commercial building operator, then you should take note of new Canberra business, Energy imaging.this company has the technology to dramatically reduce your energy use, lower your costs and save tonnes of Co2 emissions.


through building materials is well understood, few Australians understand the significant impact of air leakage between building materials.

If air can move directly through cracks or holes in a building, it wastes energy used to heat or cool and causes uncomfortable drafts. Until air leaks are sealed the level of improvement expected after installing insulation, or other measures such as double glazing and expensive window dressings, cannot be achieved.

“Imagine your well insulated fridge trying to maintain the correct internal temperature without door seals. It’s the same with a building. You can have the best heating, cooling and insulation, but if your building leaks then energy freely flows out and your costs soar,” Andrew said.

Overseas research recognises that air leakage is the most cost effective way to reduce building energy use.

In 2008 the Australian Government acknowledged this in the 4th edition of Your Home: Design for Lifestyle and the Future: ‘It is estimated that Australian buildings leak 2-4 times as much air as North American or European buildings, suggesting a tremendous opportunity for energy savings in Australia.’

“Our air leakage testing program on Canberra houses shows that local homes actually leak three to five times more than North American houses, and don’t come close to meeting the UK’s new maximum air leakage standard,” Jenny said.

Air leakage occurs when there are differences between internal and external air pressures. The three main drivers are:1. wind 2. stack effect (the fact that warm air rises)3. mechanical heating and ventilation systems

“Any combination of these driving forces will cause conditioned air to leak through any cracks or gaps in a building,” Andrew said.

A groundbreaking report published in 2005 by the US National Institute of Standards and Technology concluded that existing US buildings could benefit significantly from air-sealing retrofits.

The study looked at the airtightness of commercial buildings and their heating, ventilation and air conditioning use. It confirmed that air leakage could be reduced by as much as 83% and energy use for heating and cooling by up to 40%.

“This study is directly applicable to our situation here in Australia,” Jenny said.

As well as direct energy loss, other problems caused by air leakage include:

uncomfortable drafts•moisture and maintenance issues•poor air quality due to fumes and dust entering •the buildingallowing embers to enter during bush fires•difficulties balancing air conditioning and •ventilating systems, noise transfer.•

How does it work?Energy Imaging’s technologies reveal the location

of otherwise undetectable air and energy leaks, as well as moisture build up, and determine which areas in a building need sealing or improved insulation.

Thermal ImagingThermal cameras detect and visually display surface

heat variations. Using an infrared camera that integrates a thermal image with a standard digital image, Energy Imaging records surface temperatures within a building and analyses the visual information to locate areas of heat loss or gain. Without disturbing the customers or the building they can quickly find where draft sealing or insulation is needed.

An astonishing 9% of Australia’s

energy consumption may be wasted

every year due to leaky buildings.

Andrew Cleary – Business Development

Jenny Edwards – Managing Director

Photos: Andrew Sikorski

uPFRONT


FEATuRE

Air leakage analysisThe air leakage analysis equipment consists of a

powerful fan and sensitive pressure gauges mounted into an external door or opening. Under the control of specialised software the fan draws air out of the building. This causes air from outside to flow into the depressurised building through any gaps and cracks. A computer connected to the fan calculates the building’s rate of air leakage in accordance with international standards.

Thermal imaging while the fan system is causing

warmer or cooler external air to flow into the building, allows Energy Imaging to detect subtle and well-concealed leaks.

Since forming Energy Imaging, Jenny and Andrew have been working with members of the building industry and encouraging government to take note of this extremely cost effective method of improving construction and reducing Australia’s greenhouse gas emissions.

Recognising the huge potential for energy savings in the commercial sector, Jenny and Andrew and the company’s new third Director—commercial builder and engineer—Livi Krevatin, attended a course in the US on sophisticated air leakage testing protocols for large multi-unit, commercial buildings. The course at The Energy Center University was only the second of its kind ever to be run.

“As a result of this training we will soon take possession of much higher capacity air leakage testing equipment and more sensitive thermal imaging equipment that will enable us to test buildings as large as the National Library or a Westfield Shopping Mall,” Jenny said.

Energy Imaging is a meeting of the minds of its founders Jenny Edwards and Andrew Cleary. They have managed to combine their passion for the environment with their concerns about climate change.

“We believe that understanding the effects of air leakage, and how to reduce the phenomenon, will allow business and government to take active steps towards addressing climate change and create more sustainable buildings,” Andrew said.

Energy Imaging Jenny Edwards, Andrew Cleary, Livi Krevatin 02 6100 4014 or [email protected]

• ReducingairleakageisTHEmostcosteffective way of reducing energy use • Draftsealingandinsulatingarethepriorities for energy efficiency and comfort • Australianbuildingsareveryleaky:morethan 30% of a building’s energy is often wasted • 5%gapsininsulationreduceeffectivenessby 50% – how do you stack up? • Leaksoccurinunusualandhardtodetectareas that Energy Imaging's technologies can find • Energyreductionsfromasimpledraftsealing retrofit can save 25–40% on energy bills • Comfortisdramaticallyimprovedwhenairleaks are sealed • Controlledventilationismuchbetterthan uncontrolled air leakage • Draftsealingwillnotreduceindoorairquality– in fact, it may improve it • Draftsealedbuildingsarelesspronetoember attack during fires

According to the United States Department of Energy,

40% of the energy used to heat and cool the average

building is lost via uncontrolled air leakage through

the building envelope.


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uPFRONT


CovER stoRy

CHriStinE niXon:

making a DifferenCe

Christine nixon, Chair of the Victorian Bushfire reconstruction and recovery Authority and former Chief Commissioner of Victoria police, will be the keynote speaker at the Ernst & young, Women with Ambition Breakfast on tuesday 16 february. Mark this date in your diary now as it’s an event not to be missed.

B2B spoke with Christine to gain an insight into the life of a woman who is driven to make a dif-ference in her public service career.

What prompted you to join the NSW Police Force? I got to a point where I decided that I wanted a differ-

ent future than would have otherwise come from a fairly normal upbringing during the 1960s in Sydney.

My father was a detective sergeant in the New South Wales Police when I thought about joining, and it was at a time where I was wondering what could be possible for women. Did you have a belief that you would achieve such heights, when you started out as constable at Darlinghurst Police Station?

I joined the NSW police force in the 1970s when I was 19 years old. There were only 130 women – it was a completely different place.

Since the early days of being a police officer I certain-ly was thinking about how I could make a difference for

women in the force and more broadly. Breaking barri-ers for women has been incredibly important as well as challenging but I've had a real commitment to domestic violence issues in the police, to child abuse issues and to bringing them out and having them dealt with far bet-ter than they had been. It has been more about making a difference than setting out to rise to great heights.You have a strong belief in the power of coalitions and community involvement. Can you discuss this with reference to the Victorian bushfire recovery effort?

Strong communities that have opportunities to have their say are essential to our society. We need to provide ways and means to support them.

In terms of the bushfire recovery it became evident early on, through experiences elsewhere, that the best recovery was led by the community, and communities recovered best when they were involved in determining their own futures.

That’s why the Victorian Bushfire Reconstruction and Recovery Authority (VBRRA) has supported the model of a community led recovery process.

We currently have 30 Community Recovery Committees who we work and consult with. They are best placed to understand what their communities need and what is important for their recovery, rather than hav-ing these ideas pushed on to them by the authorities.

The Victorian Bushfire Reconstruction and Recovery Authority recently released the Nine Month Report. What is your assessment of how the reconstruction and recovery effort is progressing?

"Christine is one of Australia's most recognisable examples of women breaking through the glass ceiling," Greg Field, Canberra Managing Partner, Ernst & Young.


You will be in Canberra just after the seventh anniver-sary of the bushfires – and for many the memories are still raw. Do you think governments and communities will be better prepared if and when another major bushfire strikes?

Unfortunately it takes significant natural disasters to learn some incredibly important lessons about the fu-

ture including how to cope with such significant events. There is little doubt however, that we now have much better processes in place to build community resilience as well as a better understanding of how we can assist those affected in the immediate aftermath of such dev-astating events. Do you believe that it is still hard for women to break through the glass ceiling and take up executive posi-tions whether in business or government?

I think it’s easier in government than in the corpo-rate world. We’ve seen a significant change in the pub-lic sector, seeing politicians like Julia Gillard and public servants soar to great heights.

The last change that needs to come about, the last ceiling we need to tackle is corporate boards and once that is broken through women will really be able to achieve what is possible.

Women with Ambition Breakfast (Men most welcome to attend) 7.15 am–8.45 am, Tuesday 16 February 2010 T: 6267 3810 [email protected]

"Christine has a track record for delivering on her promises. It will be terrific to hear at the breakfast how she has managed to navigate through the conflicting views of politicians and community members and reach the right outcomes." Greg Field.

CHriStinE niXon:

making a DifferenCe

The reconstruction and recovery of communities devastated by this year’s bushfires is on track, with com-munity plans in place and homes and businesses start-ing to be rebuilt.

Activity is continuing to take place in bushfire-af-fected towns with the implementation of the $193 mil-lion Rebuilding Together Plan.

This plan for the statewide bushfire reconstruction and recovery sets out the future projects and priorities identified by communities during many months of con-sultation and planning.

Communities have taken time to ensure that re-building and recovery projects important to their future recovery have been identified in this plan and will work closely with the Authority and government depart-ments to implement these projects.

While work starts on the public and community buildings funded, and as businesses continue to re-open, we anticipate more people will make decisions around rebuilding their homes and moving back into their communities.What are the major lessons learnt from the Victorian bushfires and how can these lessons be applied to re-gions such as Canberra?

A number of interim findings from the Victorian Bushfires Royal Commission are already being adopted across the nation, including the new national emergen-cy warning system.

The comprehensive and all-encompassing review is resulting in more useful advice that will be shared with other bushfire-prone parts of the country including Canberra.

Were the major learnings from the Canberra bush-fires in 2003 incorporated into the Victorian emer-gency response to the bushfires?

Canberra was certainly one of the places we looked to in the aftermath of the disasters.

It has been extremely important to learn how other places responded to a disaster and importantly how they succeeded in the recovery and reconstruction ef-forts after such events. We also looked to the United States and other parts of Australia.

ADvICE


By Arun Raghu

in the cloud about cloud computing?

work on the business – as well as in the business

Arun Raghu is a consultant and researcher at stratsec. For your small business information security needs, contact stratsec T: 6260 8878 E: [email protected] www.stratsec.net.

Cloud computing has emerged as the latest phenomenon in the technology world. It broadly refers to the ability of individuals and organisations to make use of services provided through the Internet (‘the cloud’) by a third party.

This is actually not a new concept. People have been making use of cloud computing services for some time such as now ubiquitous web-based email and social networking tools.

What has changed is the greater range and sophistication of services now offered in the cloud, such as access to remote software applications and file storage repositories. The potential benefits businesses and indi-viduals can gain through the use of cloud computing services include in-creased ease of use and reduced cost overheads. However, it’s important to be aware of some of the potential issues with cloud computing. In par-ticular, use of these services often involves the disclosure of sensitive infor-mation that might be transferred to and stored in a different country with-out the knowledge of the person or organisation to whom it belongs.

Imagine, for example, an insurance company that asks you to fill out an online application form detailing all health related issues you have had in the last 10 years. The insurer may make use of a cloud computing service to store that sensitive information in a foreign jurisdiction. This is a poten-tial concern because that jurisdiction may have different legal, moral and cultural rules which affect the degree to which the information is regarded as private. This in turn could affect what security measures are taken to protect that information from unauthorised access meaning that its pri-vacy could possibly be compromised more easily than if the information were to have remained within Australia. Because cloud computing offers significant potential benefits, efforts are being made to address these is-sues. The Asia Pacific Economic Co-operation (APEC) forum, for example, is embarking on a project to develop a set of common rules that will apply in all of its member economies to manage the handling of sensitive in-formation that flows across international borders. Similarly, the Australian Law Reform Commission has recommended reforms to privacy laws to ensure that Australian organisations transferring personal information off-shore remain responsible for its protection in most circumstances.

The growth of cloud computing undoubtedly represents a signifi-cant development in the evolution of the Internet. At present, however, a significant amount of uncertainty remains with respect to the full implications the use of these services will have on the use, dissemina-tion and handling of sensitive information belonging to individuals and businesses. While this uncertainty remains, organisations and individu-als should favour using services that provide assurances that sensitive information will be protected to an acceptable standard (for example, in accordance with Australian privacy laws). This will require closely reading the terms and conditions as well as privacy statements provided by an organisation before disclosing any sensitive information to them.

By Andrew Sykes

Business planning correlates with higher rates of growth. The discipline of examining the market, the organisation’s competi-tive positioning, its products and services and opportunities for growth is an essential prerequisite to systematically pursu-

ing and capturing the opportunities the organisation faces. Businesses that avoid this practice because they either don’t have

time, or think they know the market so well that this process is unnec-essary, are achieving lower rates of growth than those that do adopt, adhere to and revise as necessary their business plans.

Plan to spend at least 20% of your time working on the business. Planning and management time is time well spent.

Business planning disciplines are weakest in recently established enterprises, with owners citing time constraints as the most signifi-cant barrier.

At the time when SME owners should be examining the market they are trying to penetrate, the competitors they are trying to defeat, and the customers they are trying to capture, they are pushing those activities aside in favour of working in the business. The implications of this approach for longer term growth are clear;

capital is more difficult to obtain if your business lacks a well •documented plan and a story for the lender,

breakthrough strategies are missed if the time is not invested •in examining the market thoroughly and searching for real differentiation.

Failing to plan for business growth and development is a false econ-omy. Without planning, businesses miss the opportunity that results from this practice. In the absence of a plan it is not possible to reflect on what the business did and did not achieve, and the enterprise may well be underperforming through missing growth opportunities.

What this means to youBusiness planning is an essential prerequisite for long-term busi-

ness success. Extensive research has indicated that businesses that plan effectively have a greater likelihood of being in business 10 years after commencement.

A good business plan includes a statement of business objectives, a marketing plan, a production plan and a financial plan. When com-pleted, a plan should be reviewed frequently to ensure that actual business activities are in line with the plan.

Be prepared to change your plan if there are major shifts in the industry, market or general economic conditions.

The lesson for SME owners is to recognise that you wear many hats, and all these roles require attention.

Andrew Sykes is a partner at RSM Bird Cameron. For information on business improvements, contact the experienced team at RSM Bird Cameron, 103-105 Northbourne Avenue Canberra, T.6247 5988. www.rsmi.com.au


AICD MEMBERSHIP

AIC

D#7

89

Inspiring small businessto take the next stepThe Australian Institute of Company Directors(AICD) is Australia’s membership institute fordirectors delivering knowledge and continuinglearning in the field of directorship.

For more information, contact LauraTierney on 1300 764 633 or visit thewebsite at companydirectors.com.au

Phil Butler is state manager of the Australian Institute of Company Directors’ ACT Division. For more information about AICD's course programs and events, call 6248 5954.

showing leadership in the public sector

By Phil Butler

Challenges’ was the recurring theme from speakers at the inaugural Public Sector Governance Conference recently hosted by the Australian Institute of Company Directors in Canberra. The conference was opened by the Hon Lindsay

Tanner, federal minister for finance and deregulation,.Delivering the keynote address, Professor Patrick Dunleavy from

the London School of Economics, provided an analysis of public sec-tor service delivery in the United Kingdom and why it needs funda-mental change. Professor Dunleavy argued the case for ‘Digital Era Governance’, as he believes that the current service delivery model – which favours outsourcing and decentralisation, is causing unneces-sary fragmentation of services and dysfunctional competition.

According to Professor Dunleavy, one entry point for all government services should be the overall goal. In other words, embarking on a new era of digital governance would see a shift back to centralised processes, with service delivery designed around client needs on a fully electronic basis. Government departments would enhance website capability, lev-eraging social media features and online transaction facilities.

Citizen engagement with government service delivery – that is mak-ing citizens do more for themselves rather than expecting government to do it for them – is another concept advocated by Professor Dunleavy.

Experts from Australia’s public sector also shared refreshing ide-as at the conference. Acting public service commissioner, Carmel McGregor spoke of innovation, with citizens at the centre of govern-ment policy and a federal public sector culture of increased openness and transparency. She spoke of traditional boundaries being chal-lenged across public sector jurisdictions, to improve responsiveness in service delivery and engaging stakeholders as joint decision-makers.

Paul McClintock, Chairman of the COAG Reform Council, spoke of working across jurisdictions as a priority in the Government’s ef-fort to create a seamless national economy. Starting with an agenda to harmonise financial and legal frameworks, COAG will monitor the new architecture for federal and state financial relations and report on its performance.

Public sector risk management was addressed by Professor Steven Bartos, who identified reputation and political damage as the two highest risks for the public sector.

Professor Bartos advised delegates that private sector risk models do not work in the public sector and resilience to cope with the un-expected is the first line of defence.

AICD is committed to staging high quality events such as the Public Sector Governance Conference on a regular basis as part of our mission to improve the quality of governance and directorship. We look forward to building on the success of the inaugural conference with other initiatives to support those working in the sector.

AICD DIRECTOR AND BOARD DEVELOPMENT

AIC

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How to add value andguide your organisationtowards successAICD’s Governance Programs for NewDirectors offers a practical introduction andoverview to the strategic planning and riskoversight management duties andresponsibilities of a director and board.

As a director you need to know your roleand perform it well from day one. Thiscourse is the start you need.

Course detailsGovernance Programs for New DirectorsThursday 25 February 2010

For more information or to enrol onthis course, contact Renee Heins on1300 764 633 or visit the website atwww.companydirectors.com.au

Foundations of Directorship

Guide yourcompany toprosperity


going on holidays – is everything

in order?

By Stephen Bourke

As the festive season approaches, we’re all starting to think of holidays. But one thing that we all should do is make sure our essential legal paperwork is up to date or completed.

For example, is your will up to date? Have you completed your enduring power of attorney?

Your will is an important document and central to your estate plan. It sets out how you want your assets distributed upon death and who is to be your executor. Completing your will is one of those things that it is all too easy to put off.

If you do not have a will or it was made at a time when your circum-stances were quite different, it’s probably time for a review. If you die without a will, you are said to die ‘intestate’ (not interstate where you might be having a holiday).

The law then decides how your estate is to be distributed. If you want to make that decision yourself, then attend to your will so that the distribution of your estate is not left up to what the law says but what you actually want.

Your personal and financial circumstances will change over time. You may have made a will some time ago, either before children were born or when they were very young. You may have built up your as-sets over that period and want to ensure the assets are not squandered when passed to the next generation. In that case, you should consider a testamentary trust in your will.

A testamentary trust in a will is a bit more complex than a will with-out a trust. You need to take time to consider and understand the tes-tamentary trust, so it should not be rushed. But an investment today will result in your estate plan being more secure, protecting your assets from being squandered.

Your Power of Attorney: An enduring power of attorney is a vital, but often overlooked, element of an estate plan. An enduring power of attorney is a document that appoints someone as your decision maker (attorney) in circumstances where you do not have the ability or capac-ity to make decisions yourself.

In the ACT, your attorney can make any decision about your finan-cial, personal or medical care.

If you are involved in a terrible accident and find yourself in hospital, there are many decisions that will need to be made. Do bills have to be paid? Do you need an operation? Even the small things need someone to make a decision. If you are in a coma for a significant period you will need nursing care. Your enduring power of attorney covers these eventualities.

Going on holidays should not be a time when you are worried about whether everything is in order. Attend to it before going away. Your time can then be more relaxed and enjoyable.

Stephen Bourke is a director in the boutique firm, Certus Law, specialising in superannuation, trusts and estate planning. He also consults to other practitioners through the consulting practice, SuperSplitting. Level 5, 28 university Avenue T: 6268 9090 www.certuslaw.com.au

By Jerome de Rose

recognise staff skills and up-skill

your employees for long-term success

Recognition provides employees credit for knowledge and skills gained from the workplace and previous work and life experiences.

The Recognition process maps out skills and knowledge possessed by the employee and highlights skills gaps which could then be addressed by targeted training. Skills recognition is a viable option and a great strategy to assist in retaining your skilled staff.

Through acknowledging your employees skills and knowledge, your business has the opportunity to:

Motivate and improve staff morale and self confidence.•Increase your organisation’s capacity and capability.•Identify current skills and gaps to target future training.•Increase business reputation and productivity.•Save time and money in achieving a qualified and skilled workforce.•Boost your productivity ensuring a competitive edge.•Achieve your business objectives quicker.•Connect with a greater variety of work and expand into new markets.•The recognition process is a straightforward, flexible and stream-

lined approach where the Canberra Institute of Technology (CIT), forms a strategic alliance with your business to assist with your training and development needs.

We work collaboratively with you and your employees with very little interruption to your daily business. The process is simple, ef-ficient and effective. It involves us:

Working with you to clarify the process, ensuring you business •needs are met.Informing your staff about Skills Recognition.•Offering on-site service – ‘we come to you’•Offering access to our subject experts who support staff through •the assessment process.Providing specialist advice on evidence collection that is well-•organised and proficient.Developing the program of training to address skills gaps and to •ensure employees gain qualifications.Achieving a nationally recognised qualification and identifying

you have qualified staff that meet or exceed industry standards, is a great way to market your business.

Choosing a quality registered training organisation is important. CIT can work with your business to customise training, which in turn may assist in achieving a part or full qualification for your em-ployees and that is a good business outcome for all concerned.

Jerome de Rose is the director of the CIT Centre for Business. Call 6207 3542 to find out how CIT can work with your organisation to up-skill your staff.http://www.cit.act.edu.au

ADvICE


gain a high search engine ranking

Gaining a high search engine ranking is one of the constant chal-lenges faced by business. Especially how do you ensure that your business appears before your competitors on search engines such as Google? The answer is search engine optimisation or SEO as it is commonly known. A professional SEO service involves analysing and fine-tuning more than 100 factors that affect your website’s ranking on search engines. Aside from the professional SEO tune-up, there are five key factors that will help your search engine ranking.

Content, content, content I can’t stress enough the importance of having great website con-

tent. Quality, keyword rich content will help your website gain a high ranking on search engines. If a copywriter helps develop the content of your website, make sure that the content is not just built for search engines but it’s also interesting and informative for website visitors. Attracting website traffic is one thing. Your content will need to work in such a way that visitors to your site will become customers.

Meta tags/meta dataMeta data alone doesn’t help with search engine ranking. But

combine it with good content and you’re onto a winner. Choose your keywords carefully and then build your content.

Website linksBuild-up incoming links from other websites. Ask your suppliers or

partners or supporting companies within your industry to link back to your website. Also gain links from the various social media websites. The general rule of thumb is, the more websites that link to your web-site, the better it is. However, the quality of the links is more impor-tant than the quantity. You will get better results when you exchange links from highly ranked websites or websites with high traffic.

Professionally designed websitesBuilding a basic website is easy. There are many tools available on

the internet that can help you build a website even for FREE. However, a website design or development company is more likely to provide a search engine friendly website.

Server speed Search engines such as Google take pride in presenting results to

their users fast. When search engine robots are crawling through your web pages, it’s important they can retrieve content quickly. Server speed will also help you gain a higher SEO ranking. Make sure your website is hosted on a good server. Avoid hosting your website on an office network unless you have a really good network infrastructure.

SEO is here to stay and very much part of how businesses compete for customers. So it is worth spending time thinking about how your business can improve its SEO ranking.

By Sam Gupta

Sam Gupta is the managing director of Synapse Worldwide.Contact Sam on [email protected] or call 1300 785 230, if you would like help with your SEO ranking.

staying fit over christmas

As fun as the Christmas season is, it can be rough on your fitness program.

Hot weather, increased stress, and a lack of time can drain your motivation, and travelling and catching up with

family can distract you from your fitness goals. It's little wonder that many people gain weight in November and

December, only to regret it on January 1st.

Below I have created a 3 point plan to help keep you on-track over the Christmas break.

1. Manage your time Scheduling your workouts in advance, either with a printed workout calendar or just within your phone calendar is always a good idea. Working out in the morning, before the craziness of the day takes hold, is often a great way to fit in a workout.

2. Eat real food for real energy! Loading up on high-carb holiday foods can cause blood sugar fluctuations that leave you feeling tired and worn out. But regular, high-quality meals and snacks will keep you running at top speed, whether you're working out or fighting your way through the shopping malls! Be sure to eat plenty of raw vegetables and drink lots of water.

Also, watch the alcohol as the standard glass of wine or beer requires approximately a 2 km jog to burn off.

3. Travel right It’s a great time of year to take a vacation or visit family—but without advanced planning your fitness regime might suffer. Avoid this by doing these two things:

1. Do a quick and simple workout in your hotel room. I have a client who does 100 push ups, 100 squats and 100 sit ups everyday he travels. This keeps him in great shape.

2. Organise healthy activities; go for walks, go for a swim or kayak in the ocean, or go for a family bike ride.

Ultimately, this time of the year is about having fun with the peo-ple you care the most about.

So if you miss a day's exercise, don’t worry, just get back into your good habits the next day. Who knows, you might be a source of inspiration for your whole family.

Have a great Christmas!

By Chris Males

Chris Males is one of the country's freshest corporate speakers on the topics of health, stress management and productivity. He is also the managing director of Pro-Fit Corporate Health, a national corporate health and wellbeing provider. To contact Chris please email [email protected] or phone 02 6291 5902.


G2B ACT GOvERNMENT

Jon stanhopeACT Chief Minister

Zed seseljaACT Opposition Leader

The ACT Liberal Opposition has maintained an open mind about the proposal to purchase Calvary Hospital and sell Clare Holland House while we have sought to separate the fact from the fiction, scrutinise the details of the deal, and

discuss the proposal with all of the affected stakeholders. The Canberra Liberals have reached a point where there is suf-

ficient information available to make a decision on our position, that we will oppose the deal.

Our most important consideration has been improved health services in the ACT. It is vitally important to remember that Calvary is already currently delivers public health services to the ACT, and does so very well. Merely changing where it appears on a balance sheet will not improve that health service one iota. The Minister, under questioning, admitted there would in fact be ‘no change.’ (Hansard 17 July 2009).

Next, we examined whether there would be economic ben-efits. RMIT economist Professor Sinclair Davidson described the Government’s budgetary arguments as 'simply nonsense' and Terence Dwyer, with a PhD in economics from Harvard, concluded that “…far from saving money, the proposed Government takeover of Calvary Hospital means the people of the ACT are to be made to pay extra tax to the tune of $160 million extra in cold hard cash.” Therefore, the ACT Labor government’s claimed ‘savings’ are completely illusory, and it will actually cost the taxpayers to the tune of $160 million on top of the $77 million purchase price.

The 600 plus people who have been waiting over a year for elective surgery might ask why we are not using $77 million to reduce elec-tive surgery waiting lists that are the longest in the country. Nurses who are working overtime might ask why some could not be used to recruit more staff. People who can’t access a GP might wonder how $77 million could be used to roll out some of the 30 recommenda-tions arising from the GP Task Force. The Labor government has no answers to these questions.

The government has also included the sale of Clare Holland House, apparently as a $9 million bargaining chip for the Calvary proposal. This has raised serious concerns from palliative care providers and the community. It also highlights a contradictory position for the Greens, who have indicated it is their policy to obtain operation of Calvary on the basis that public health should be held in public hands. However, they have failed to apply the same test to the provision of public pal-liative care.

The ACT Labor Government has also shown their contempt for the Canberra community by hiding their plans from us all at the last ACT election and by running a sham consultation that is fool-ing no-one.

In short, this proposal will cost taxpayers $77 million in up-front cash, and as much as $160 million in on-going costs. This is a bad health policy, bad economic policy, and the Government has fol-lowed very bad process. The Canberra Liberals will not be supporting this proposal.

As I write, I am just back from a government-led trade mission to the United Arab Emirates and the United Kingdom. And as always when I spend quality time with our local business community, I have come away from the mission deeply im-

pressed by the variety, innovative nature and entrepreneurial spirit of the national capital’s business community, as it pursues a slice of the global market.

As with previous trade missions, the feedback from participat-ing businesses on this latest foray has been extremely positive, with a number of Canberra businesses now eagerly following up opportuni-ties created over the two-week mission, and some finalising deals with new customers in the Middle East and England.

Recruitment Systems, one of the nine Canberra companies partici-pating in the mission, walked away from the Middle East’s largest ICT trade fair with agreements in three new markets — Oman, Bahrain and Kuwait, while Poachers Pantry has returned home to a rash of inquiries and potential orders from five-star hotels and high-end su-permarkets in Abu Dhabi and Dubai.

The CIC Group, another of the participating companies, already has a return trip to Abu Dhabi scheduled for February, and has received requests to tender for work.

You can read more about the success of the trade mission else-where in this edition of B2B.

The success of a trade mission is deeply dependent on the site selection and business-matching skills of Austrade. And again, they have excelled.Both the UAE and London were chosen because they are important as strong potential markets for the kinds of services and products in which ACT businesses excel. Both are also impor-tant as potential entry-points for additional markets in Europe and the Middle East.

The journey was also an opportunity for me to take a look at some of the things happening on the urban sustainability front, be-yond our shores.

I was intrigued to visit Masdar City — a zero-carbon, zero-waste planned city in Abu Dhabi that depends entirely on renewable ener-gy. A stark lesson in what is possible even with existing technologies and existing human knowledge, for those with the luxury of starting a city from scratch.

But there was inspiration enough too for those of us working from a far-from-perfect template, and an existing inventory of infrastruc-ture. We may not all be able to create a city from a blank slate, but there is much we can do to make this city of ours work better and more efficiently.

While in the UK I had the opportunity to see some of the sustain-ability initiatives being pursued in that part of the world, including the work being done around electric cars.

With Canberra recently named by the global Better Place organisa-tion as the first Australian destination for the roll-out of its electric car infrastructure, it was encouraging to visit communities that have already begun the exciting transition.


frequent comment received during my Review was criticism of planning hierarchy rigidities. The planning and zoning restrictions had until very recently, effectively prevented no more than one supermarket establishing in the 17 group centres and constrained expansion of local centres.

Community and stakeholder input to the Review highlighted a deficiency in capacity and choice of full line supermarkets and support for an expanded supermarket format in some local centres. Were other competition issues similar to those outside the ACT?

Yes, other than some of the localised planning issues, like the rest of Australia, Woolworths and Coles dominate the ACT scene. Woolworths is particularly dominant in the ACT with 51% of the market while Coles has 21%, ALDI 9%, Supabarn 8% and the 50 plus smaller independents have around 11%. There is virtually no competition at the independent wholesale level which is domi-nated by Metcash.

The smaller independent supermarkets have 25% of floor space in Canberra. However, these smaller independents compete on factors other than price with larger supermarkets. In Canberra the larger format supermarkets have traditionally been housed in the group and town centres.

The major new competitive dynamic has been the advent of the limited range, keenly priced ALDI stores. This has meant that com-petitive pressures have been increased around centres where ALDI has located.

Are you pleased with the response?The Review undertook very extensive stake-

holder and community consultations. The feed-back during and since the review, has been frank and generally positive.

The Government is to be congratulated on being the first jurisdiction in Australia to devel-op – via commissioning, and now acceptance of my recommendations – a positive response to the ACCC’s Inquiry.

It is currently developing an implementation plan for its revised Supermarket Competition Policy and this is expected to be announced this month. What outcomes can we anticipate?

The processes recommended to free up zon-ing restrictions, and where relevant government land allocation in shopping centres, will go a long way towards addressing the supermarket com-petition deficiencies in the ACT. They will com-plement the September announcement by the ACCC of an agreement it has struck with Coles and Woolworths to end existing restrictive provi-sions in supermarket leases with shopping centre owners throughout Australia.

In addition to freeing up site availability in the ACT, the Review recommended taking a pro-competitive approach to land allocation for some full line supermarket ‘bottleneck’ sites by applying competition based measures, and eligibility crite-ria to facilitate new entry of independent retailers.

Overall the policy should encourage ALDI, and other independent operators, to establish more stores in Canberra. There has already been a posi-tive response to the Review from potential new entrants in the Canberra market.

As the policy is implemented it will neces-sarily involve regular review and assessment with stakeholders. It is my view that the new approach while maintaining the integrity of good planning processes can create a vibrant supermarket sector with increased opportunities for additional invest-ment, promoting more competition and diversity for Canberra consumers.

What were the main drivers of the Review?In broad terms they were to increase super-

market capacity and competitive tension in the ACT through the introduction of a framework for planning/zoning reform and coordination of the planning, land allocation and development proc-esses to better reflect market signals.

It was also a direct ACT response to the National 2008 ACCC Grocery Inquiry recommen-

dations to reduce planning and zoning barriers to entry of new retail supermarket competitors and recognise the advantages of a second major wholesaler to compete with Metcash.

What were the barriers you found in the ACT?The ACT’s rigid planning system has for 30 to

40 years tended to impede allocation of sufficient supermarket retail space. An unintended conse-quence has been ‘protection of existing competi-tors’, rather than ‘promotion of competition’.

For planning purposes the ACT is broken down into town, group and local centres. The most

Community and stakeholder input to the Review highlighted a

deficiency in capacity and choice of full line supermarkets and

support for an expanded supermarket format in some local centres.

supermarket competition policy review:what will it mean?the ACt Government is set to overhaul its Supermarket Competition policy following its acceptance of the recommendations of a review conducted by Mr John Martin. in this article the former Commissioner of the Australian Competition and Consumer Commission (ACCC) explains to B2B the implications of the review.

G2BACT GOvERNMENT


G2B ACT WORK SAFETY COMMISSIONER

ACT Work Safety CommissionerP.O. Box 158Canberra City ACT 2601T: 6205 0333F: 6205 0168E: [email protected]

For health and safety information and guidancewww.worksafety.act.gov.au www.safetyforum.org.au www.safeworkactawards.com.au www.actsafetyshow.com.au

Mark McCabe ACT Work Safety Commissioner

The Work Safety Act 2008 outlines a range of health and safety duties, or responsibilities, for employers, a person in control of a business or undertaking, workers, and others.

While in the past, many employers have believed they can ‘outsource’, or diminish, their health and safety obligations through the use of contract workers rather than direct employees this is not the case. Obligations under the Work Safety Act 2008 make this clear.

Depending on the circumstances, both principal con-tractors and subcontractors can be regarded as persons

in control of a business or undertaking, with the associated safety duties.

Subcontractors may also, depending on the circumstances, be work-ers for the purposes of the Act. In such situa-tions the principal con-tractor will have respon-

sibilities in relation to them and they in turn will have their own responsibilities under the Act as workers.

Who is responsible for what in a particular situation will usually be dependent on the specific circumstances applying at that time in that place.

Contracted workers (wherever they sit in any pyramid or multi-subcontracting arrangement) are ‘workers’ for the purposes of the ACT’s health and safety laws, just as direct employees are. They are owed the same obligations as employees are by their employer, and they in turn have the same responsibilities as other workers themselves.

A contractor, and, indeed, even a subcontractor, can also fall within the definition of a person conducting a business or undertaking.

Primarily, a person conducting a business or under-taking must take all reasonably practicable steps to pro-tect the health, safety and welfare of their workers by managing hazards and the associated risks to health and

safety. A health and safety obligation to a worker is owed equally to a direct employee as it is to a subcontractor.

A complex layering of sub-contractors in some type of pyramid or similar structure does not alter this obligation.

The term ‘principal contractor’ applies to a person or organisation who engages a contractor to carry out work.

When, in the course of trade or business, a principal engages a contractor to carry out work, the principal is the person conducting the business or undertaking and the person in control of the workplace and there-fore the employer of the subcontractor. Under these circumstances the principal has the legal responsibilities of an employer towards the contractor and any work-ers of the contractor (or other persons engaged by the contractor). This applies as if the contractor and his or her workers were workers of the principal.

However, the principal’s duty applies only in relation to matters over which the principal has control or the capacity to have control.

For example, a principal on a building site, who en-gages an electrical contractor to work at height would have a duty to protect the contractor from the hazard of falling from that height. The principal would have to implement appropriate systems and ensure installation of the necessary structures to ensure that adequate fall protection was in place.

These are clearly matters over which the principal has the capacity to exercise control.

In summary, employers cannot divest themselves of their health and safety responsibilities by using contrac-tors rather than direct employees. While subcontractors may also be employers in their own right, with their own safety obligations, they are also considered to be workers and have a safety duty owed to them as well.

For more guidance on how to comply with the territory’s health and safety laws, go to www.worksafety.act.gov.au .

from 1 october 2009, the Work Safety Act 2008 protects the health, safety and wellbeing of residents at work in the territory.

contracted workers firmly within scope of new work safety act

While subcontractors may also be employers in

their own right, with their own safety obligations,

they are also considered to be workers and have

a safety duty owed to them as well.

For more info:

www.ato.gov.au

or call 13 28 66


Michael D’Ascenzo Commissioner of Taxation

tough year behind,hope ahead

the year 2009 has been a difficult year for many, particularly those affected by the global financial downturn.

In such times it is even more important for the Tax Office to be empathetic to the needs of the com-munity. To this end, the tax office implemented a number of new initiatives to support small businesses

such as temporary tax deferrals. The Tax Office also introduced a new computer

program, Is your business tax-ready? to help small busi-nesses ensure their business practices meet their tax obligations with no added fuss.

This year also saw the Tax Office and tax profes-sional bodies working together to implement new gov-ernment initiatives, keeping the community informed about the education tax refund, distributing the tax bonus payments and the small business tax break. The administration of ABNs has been recently improved by tightening the process for people applying for ABNs.

Since March over 25,000 applications have been re-fused as the applicant was unable to show that they were establishing a business or conducting an enterprise.

The Tax Office has also been contacting and can-celling existing registrations that no longer show signs of business activity, or have never shown signs of activ-ity in the business community. Of course, this has to be put in context of the 250,000 ABNs issued during that time.

A number of measures and a self-help decision making tool have also been introduced to help people determine if they are eligible for an ABN, as it is impor-tant for genuine businesses to be able to access their ABNs quickly and easily.

Next year we will see the start to see the fruits of the Standard Business Reporting project. Current re-porting requirements impose a significant burden on business and both government agencies and business-es can expect benefits from the streamlined reporting that SBR will bring.

SBR is a multi-agency initiative that will simplify business-to-government reporting by making forms

easier to understand, using software to automatically pre-fill government forms, and introducing a single se-cure way to interact on-line with participating agen-cies such as the Tax Office.

Businesses will have a faster, more efficient report-ing mechanism. Key benefits to business will include reduced time and effort spent preparing reports for government, and reduced time and effort spent filing reports for government.

With the economy now moving into recovery as well, there is much for businesses to look forward to in 2010.

AuSTRALIAN TAx OFFICE

Next year we will see the start to see the fruits of

the Standard Business Reporting project. Current

reporting requirements impose a significant burden

on business and both government agencies and

businesses can expect benefits from the streamlined

reporting that SBR will bring.

G2B


arrangements, which must be agreed by the employer unless there are reasonable business grounds to do otherwiseThe right to request an extended Parental Leave •absence beyond 12 months.The other major change due to occur on 1 January

2010 is the commencement of the Modern Awards. It is intended that Modern Awards will cover the majority of National System Employees (but not 'high-income' em-ployees) including some employees who are currently award-free. Modern Awards generally should have clearer and simpler provisions than many of the awards and no-tional agreements that they will replace. However, it will be worthwhile looking very closely at the provisions of the relevant Modern Award because some provisions are not straightforward.

In particular, transitional arrangements will apply for more than four years in situations where the award rate of pay or award loadings are different under the Modern Award than they are under the current arrangements. The transitional pay arrangements may oblige an em-ployer to pay more than the wage rate specified in the Modern Award, or conversely may authorise the pay-ment of a lower rate of wage or loading. Every employer should carefully consider the transitional arrangements that apply in their own case based on their former award and the relevant Modern Award.

Employers should review their existing policies, con-tracts and workplace agreements to confirm that they are consistent with the National Employment Standards and any applicable Modern Awards. From commence-ment, the NES will prevail over any provision of a contract or agreement that purports to provide a lesser benefit for an employee than the NES entitlement.

The Workplace Relations team of the Chamber has a long history of supporting members to navigate through the complexities of the Workplace Relations environment.

To become a member of the Chamber please call 6283 5200 or visit www.actchamber.com.au.

A2B ACT AND REGION CHAMBER OF COMMERCE AND INDuSTRY

Corporate SponsorsACTEWAGL, 104.7 / Mix 106.3, Prime Tv, The Canberra Times, The Good Guys Tuggeranong, Duesburys Nexia, Synapse Worldwide, B2B in Canberra.

Associates and AffiliatesRetail Traders Association, Australian Industry Defence Network

Foundation MemberAustralian Chamber of Commerce & Industry

Employers should review their existing

policies, contracts and workplace agreements

to confirm that they are consistent with the

National Employment Standards and any

applicable Modern Awards.

The Rudd government has progressively im-plemented aspects of the workplace relations policy that it took to the 2007 election, with only some minor variations.

The most significant change for this year oc-curred on 1 July, when the Workplace Relations Act 1996 was repealed, and most provisions of the Fair Work Act 2009 commenced. The new Fair Work Act ushered in some substantial changes, such as a new framework

for making workplace agreements, and altered arrange-ments for handling Unfair Dismissal claims lodged by former employees. Industrial Relations practitioners are still feeling their way through the changed provisions and their ramifications for employers.

However, another major set of changes under the Fair Work Act 2009 is soon to arrive. Commencing from 1 January 2010, the National Employment Standards and the system of Modern Awards will come into operation.

The National Employment Standards (or NES) are a set of legislated minimum conditions of employment. Because the NES are enumerated in the Fair Work Act itself, they will apply to all employees covered by the na-tional system. The 10 elements of the NES are broadly similar to the Australian Fair Pay and Conditions Standard (which they will replace), but the NES will go further. From January 2010, the National Employment Standards will include not only familiar entitlements like Annual Leave, Personal/Carers Leave and Public Holidays, but will also introduce new entitlements such as:

Community Service Leave – which allows •employees to be granted leave for the period required for the employee to participate in community service obligations such as Jury Service and/or volunteer emergency management activitiesThe right to request Flexible Working •Arrangements – which gives eligible employees the right to request changes to their working

Business owners and operators should be aware that this year and last year have both been times of significant change in the Workplace relations framework for 'national System Employers' – that is, for all employers in the ACt and the majority of employers elsewhere in Australia.

more changes to the workplace relations landscape

Greg Schmidt Director, Workplace Relations


BOOK YOUR ADVERTISING SPACE NOW FOR 2010.

As Ted Turner famously said‘Early to bed, early to rise, work like hell and advertise.’

Tim Benson and Liz LangPublisher and Editor

for your support of B2B this year.We’re looking forward to being bigger and better in 2010.

We’d like to wish the Canberra businesscommunity and government agencies aMerry Christmas and Happy New Year.

THANKYOU


A2B

Affiliated with

By Chris Faulks Chief Executive Officer

the global economic downturn appears to be over and the recovery seems to be in full swing. the Australian economy is leading the developed nations on the path to recovery, with a forecast GDp growth rate set to reach 2.75% by 2010–11.

CANBERRA BuSINESS COuNCIL

Principal Members

Actew Corporation, ActewAGL, Bank West, Bega Cheese, Bluestar Printing Group, Clayton utz, Cre8ive, Ernst & Young, eWay, Health for Industry, Hindmarsh, HolisTech, KPMG, Master Builders Association, National Australia Bank, National Museum of Australia, NEC Australia, Staging Connections, The village Building Co, Thyssen Krupp Marine Systems Australia

the light at the end of the tunnel

Australia's main trading partners in Asia are re-covering at an even faster rate, with the IMF's latest World Economic Outlook predicting average growth rates of 5.75% in the region

by 2010, while China is tipped to grow by 9.0% and India to reach a 6.4% GDP growth rate over the same period. Even the United States, one of the countries to bear the full brunt of the global recession, is showing promising signs and is expected to return to a modest 1.5% GDP growth by the middle of next year.

With Asia pulling the world out of the downturn, and with Australia well positioned to take advan-tage of the recovery in the region, the Reserve Bank of Australia has started unravelling its numerous de-creases in the cash rate.

Since March 2008 the RBA systematically slashed interest rates, down from 7.25% to 3.00% for much of 2009. It is inevitable that interest rates now start their slow march upwards again, and the RBA has confirmed as much with its recent rate increases, signalling more to come as the recovery gains pace. This can be taken as a clear sign of the RBA's confidence in Australia's economic strength.

But what of the impact of these global and national events on the ACT economy? You may recall that in earlier articles I cautioned against the often ill-informed and sensationalist cries of doom and despair which were ringing out during the height of the global reces-sion. That the Australian economy, and to a lesser de-gree the ACT economy, felt the sting of the downturn is in no doubt, but by the same token, I highlighted the resilience of the ACT economy given our unique circumstances.

The strong, stable presence of Government as a ma-jor employer and purchaser in the region, a highly edu-cated workforce, and a range of innovative and adapt-able businesses have all contributed to the ACT coming out of the downturn in much better shape than the rest of the country.

The ACT has exhibited the lowest unemployment rate in Australia throughout the downturn, peaking to date at 3.6%, compared with the peak rate of 5.8% nationally. Retail trade turnover growth has been consistently positive in

the Territory since the start of 2009, with a trend growth rate strengthening to 1.2% in recent months, while other states have experienced greater variability and periods of negative retail growth during the past year. The ACT's an-nual inflation rate sits close to the national average. All the signs indicate that the Capital Region is at the forefront of Australia's economic recovery.

However, just as I warned of the dangers of overhyp-ing the impact of the downturn on the ACT, I must also counsel against taking a wholly rosy view of the recovery.

There are a range of potential risks which are present and must be kept in mind when making business and consumer investment decisions. The first I've al-ready noted: further interest rate rises by the RBA are inevitable.

Price rises are also likely to occur – indeed inflation is rising again, and in particular the prices of established houses across Australia are starting to show very strong growth rates. Canberra house prices have risen by 12.3% over the past year, the largest annual increase across all states and territories.

Not all sectors will share equally in the benefits of recovery. The strong Australian dollar is causing prob-lems for export-orientated industries for example, of which there are many in the ACT. In particular our be-leaguered tourism sector, which has already been hit with a disproportionately larger share of the downturn's impact, is suffering from the dollar's strength.

Other risks to the ACT economy are related to any cut-backs in employment or the procurement of goods and services from the private sector that the ACT and particu-larly the Federal Government may make to return their respective budgets to balance over the next few years.

In closing, I reiterate the message I gave during the downturn: confidence is the key. To that I add the fol-lowing: strategic partnership is a necessity. Canberra Business Council, local businesses and the ACT Government must continue to work together to capi-talise on the opportunities emerging during the recov-ery. Otherwise just as the downturn was not as severe as predicted in the Territory, the recovery may also be less fruitful than anticipated.


A2B

The mission centered on Dubai and Abu Dhabi in the UAE and London in the UK, both markets are of particular interest to ACT businesses due to their strong focus on services and both are major entry

points for multiplier markets in the EU and Middle East.However this is where the similarity ends. While not

quite to the extremes as described by Dickens, and it is always dangerous to over-simplify any analysis, the UAE and UK are currently operating in vastly different circum-stances. The UAE is an economy based upon the energy sector. Initially oil and increasingly natural gas the UAE has assured income as long as the Western World continues its passion for the internal combustion engine.

Certainly the UAE is experiencing the GFC. Twelve months ago, getting a taxi in Dubai and then avoiding the inevitable traffic jam was nigh-on impossible. This year with the economic downturn (combined it must be said with the introduction of a new metro rail system) my taxi travel was both fast and efficient. Kym Hewett, Austrade’s Senior Trade Commissioner in Dubai char-acterised it as in the boom times the commentators were writing in trillions of dollars, now they are talking in billions. I understand that one project on the drawing board is a fast train linking the Gulf States with Saudi Arabia, Syria and Turkey and on into Europe.

For some companies on the mission, the major high-light of the UAE component included the GITEX IT and Electronics Trade Show. Over the course of five days over 133,000 people attended this show an increase on 2008. While the numbers of people from Dubai may have been down on usual this was more than made up by the number of visitors from other countries in the region. As an indication of this, the company I currently manage was able to negotiate agreements in three new markets—Oman, Bahrain and Kuwait. We also took en-quiries from Afghanistan, Saudi Arabia and Iran.

On the other hand the UK is feeling the impact of the GFC far more acutely. In a briefing we received from the Commonwealth Bank’s representatives in London, they stressed that the UK has the highest debt levels in the western world, which means that consumer spending is very much subdued. Relationships are taking a longer time to develop, local presence and support is important, and

any non-resident company must be able to demonstrate that they are in the UK for the long term.

Like the UAE, government spending is important and the British Government is leading the world in sup-porting a number of new environmental initiatives. The mission benefited from being able to inspect first hand the sustainable electric transport initiatives being devel-oped in London, and meeting with the UK’s National Housing Federation to compare strategies for address-ing affordable housing and initiatives to assist low and moderate income purchasers. Concepts, ideas and proposals from both of these initiatives can be seen in recent ACT Government announcements.

Therefore what can we make of this whirlwind tour of two economies. Firstly, the Middle East offers signifi-cant opportunities to ACT firms. These opportunities are not just limited to Dubai but beyond into other Emirates and beyond that into other Gulf States. The UK is certainly not travelling as well as it did a few years ago. However for companies prepared to make the long-term investment in the market there are opportunities particularly in new technologies.

If you’re interested in talking more about either of these markets contact Chris Horsbrough from Austrade, Dita Hunt from the Chief Minister’s Department or the companies below who I am sure would be more than happy to speak about their experiences:

Academy of Interactive Entertainment•CIC Group•Canberra Institute of Technology•eWay•John Walker Crime Trends Analysis•Poacher’s Pantry•QuintessenceLabs•Recruitment Systems and•The Wise Academy.•Finally I’d like to express my personal appreciation

to the Chief Minister, his team at Business and Industry Development, Chris Horsbrough and the team at Austrade in Dubai, Abu Dhabi and London for support-ing ACT Exporters and putting together such an inter-esting and engaging business development mission.

i recently had the privilege to travel with the Chief Minister and a group of local ACt companies, on a business mission to the united Arab Emirates and the united kingdom.

ACT ExPORTERS' NETWORK

'a tale of two economies'

By Brent JuratowitchPresident, ACT Exporters' Network

The ACT Exporters’ Network would like to thank its platinum sponsor, the ACT Government, its silver sponsor the Centre for Customs and Excise Studies and its bronze sponsor AusIndustry for their ongoing support and commitment.

If you would like more information on the ACT Exporters’ Network mentorship programs please visit www.actexportersnetwork.com.au or contact Brooke Anderson on 6247 4199.


Carole Kayrooz Deputy Vice-Chancellor Education

u2B THE uNIvERSITY OF CANBERRA

The University of Canberra has a proud tradition of releasing highly employable graduates into the ACT, surrounding regions and Australian communities. It is recognised for its strength in

preparing students for professional life and, as a result, they are among the most employable and highest paid graduates of any university in Australia.

Over many years, the University has consistently re-ceived significant recognition for employability and the commencement salary of its graduates. In fact, in 2007, the University was one of only four Australian universi-ties to receive the maximum five star rating for Getting a Job and Starting Salaries in reputable rankings based on data from the Graduate Careers Australia.

The University has a strong focus of developing and delivering undergraduate programs highly relevant to the ACT and regional market. As a result, quality teachers, nurses and allied health professionals, accountants, IT pro-fessionals, architects and designers have each benefited from a focused approach on work integrated learning.

Employability of university graduates is clearly an Australian Government priority, reflected in the rec-ommendations emanating from the Bradley Review of Higher Education. Industry also acknowledges that high-er learning integrated within the workplace provides for more astute employees. Indeed, industry plays a signifi-cant role in shaping the future needs and structures of education, not only at the higher educational level, but across vocational and senior secondary schooling.

To this end, the University of Canberra was successful in winning a grant under the Australian Government’s Diversity and Structural Adjustment Fund. This has enabled the University to develop strategies that meet both student and employer demand for work based education, and also has enhanced the capacity of the University to deliver and embed work integrated learn-ing programs across professionally oriented courses.

This initiative aims to develop a strategic and best practice approach to work integrated learning at the University which ensures students graduate with an all-round professional competence that guarantees a high level of productivity from of the first day of employment.

By expanding the involvement of industry, work inte-grated learning aims to make a positive contribution to addressing skills shortage issues in the ACT and surround-ing regions. The initiative seeks to contribute to shortage issues in professional areas by closely linking the needs of

industry with teaching outcomes and practices.Of course, many of the University’s courses already

provide students with opportunities for work experi-ence. Courses such as teaching and nursing already have a strong tradition of work placement that is bound by professional accreditation requirements. However, oth-ers have the flexibility to enable students to undertake a wide range of work placement activities that have the potential to accrue academic credit.

Work integrated learning is mutually beneficial to both educators and employers. It introduces students to the workforce environment and brings specific work-place needs into the curriculum. It also provides oppor-tunities for students to gain theory-related, work-based experience, creating opportunities for curriculum inno-vation through the integration of programs conducted within the workplace.

The higher education sector faces a number of chal-lenges over coming years including the need to provide improved accessibility, flexibility, adaptability and respon-siveness to the real world needs of industry. It is recog-nised that work integrated learning is part of the new learning landscape and challenges the traditional ways that courses are conceptualised, designed and delivered.

The initiative is advised by an Industry Reference Group that is in final stages of being assembled, and comprises representatives from industry, including the Public Service Commission. This reference group will:

provide advice on the strategic direction of the initiative•support an agenda of improved engagement •between the university and industryidentify and address industry related issues and •interests,advise on the communications plan.•The Work Integrated Learning initiative will support

up to ten faculty-based projects. The aim is to: develop faculty-based capacity and systemic change•recognise and value interdisciplinary differences •and similaritiespromote interdisciplinary collaboration within •faculties,promote processes for faculty engagement with the •ACT region and beyond.The University of Canberra places strategic value in

addressing the skills requirements of the community, and contributing to a highly trained and educated soci-ety within a global market.

work integrated learning

For further details about the Work Integrated

Learning project, please contact Dr

Laurie Grealish at the University of Canberra

on (02) 6201 2229.

Work integrated learning is firmly embedded in the university of Canberra's programs and is central to addressing skills shortage issues in the ACt.


C2BCANBERRA SOuTHERN CROSS CLuB

Giving is part and parcel of Christmas. it’s one of the joys of the festive season, but in the corporate and business world the opportunity to give is available all year round.

Contributing socially and environmentally, not just financially, is an aspect of club life that can be, and should be, a benefit to the commu-nity. Club members and others in the commu-

nity can all take part, contribute and benefit from the activities, partnerships and support networks offered by their local clubs.

With Christmas now only weeks away, it’s a good time to look back to see how this ‘giving’ could be made better so that its benefits are felt even more widely. The Canberra Southern Cross Club (CSCC) supports many community activities, delivers initiatives and assists an extensive network of community organisations.

Our annual community grants program supports more than 90 organisations community programs and events. These organisations include bushfire brigades, support groups for people with health and welfare needs, youth groups, choral, dance and music groups, special in-terest groups and multicultural and church groups.

"Christmas and hot weather go hand in hand, and the threat from bushfires is always increased at this time of year. The support we receive through the Canberra Southern Cross Club gives us a real boost. It helps us train our volunteers and this way we can be confident that we'll be able to help when we need to," Brindabella Rural Fire Service volunteer, Bob James said.

"Our group now has a fantastic venue for our events. We just approached the Canberra Southern Cross Club and asked if they would support us. It was that simple," president of BosomBuddies, Sally Saunders said.

The CSCC also has community partnerships in place with Karinya House, Marymead and the Australian Catholic University. Each of these partnerships provides financial support over a period of three years. The three organisations received funding for specific programs.

Marymead for its Circle of Security group – a 20 •week intensive group counselling course which helps to build bonding and attachment between parents and young children.

Karinya to run its ‘Caseworker-Education Connection’ •project for the Mothers and Babies Program.

The ACU to provide assistance to young people •and families through two scholarships (Aloysius Morgan and Canberra Southern Cross Club scholarships) to assist talented but disadvantaged ACT students.

The environment is also our responsibilitySupporting groups is part of the responsibility of a

club. The environment is an issue high on the agenda of communities around Australia and this is no less true in Canberra.

We have entered into an MOU with the Department of the Environment, Water, Heritage and the Arts (DEWHA) to examine energy and water usage, waste generation and management at two of our venues.

Recommendations are to be made for the reduction of greenhouse gases, environmental and commercial sustain-ability and the improvement of operational efficiencies. It will make environmental performance a cornerstone of or-ganisational policy at all Southern Cross Club venues. The Club will continue to provide an ongoing financial commit-ment to projects and training for staff.

We have also appointed an environmental manager and joined the ClubsNSW ECO Clubs Program.

“It’s great to work with the Canberra Southern Cross Club team. Everyone is supportive of the environmental efforts being made at all of the club sites,” CSCC envi-ronmental manager Bruce Grimmond said.

Under the ECO Clubs Program, we have achieved a number of initiatives including a project to reduce watering of lawns and gardens at our Woden venue through installation of water tanks to collect and use water for the maintenance of lawns and gardens.

The Club also converted the fairways at its Pitch and Putt facility to warm climate grass which reduced the amount of water required to maintain the course. Organic food waste is collected from three CSCC ven-ues and is used by a local worm farm.

High level supportMaintaining the high level of support during the next fi-

nancial year ($1.6 million in 2008-09 in cash and kind) is im-portant to CSCC and we won’t be resting on our laurels.

We look forward to continuing our community in-volvement. Ideas and suggestions we receive from com-munity and other groups will ensure we maintain and build on the work done in the past.

Have a happy and safe festive season.

For more information: Canberra Southern Cross Club Woden T 6283 7200 Tuggeranong T 6293 7200 www.cscc.com.au

christmas joy – but business has chance to give all year round

Carol SawyerGeneral Manager


NETWORKING

Claire Everett, Jessica Thomas and Charlie and Kellyanne

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Cassandra Nolan, Dave Fitzgerald, Lui Corich and Michael Robinson @ Thinc cocktail function at OnRed

Michael Goiser, Willian Mudge and Bindi Polkinghor @ Thinc cocktail function at OnRed

Luke Langelaan, Ian Maas, Alex Badgery and Garry Kelly @ Thinc cocktail function at OnRed

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Lindy Bryant, Steven Gavagna and Tracy Galindo Fleming @ Yellow Edge AWM Christmas Party

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NETWORKING

Alan Traves, Rob Thorman, Minister Simon Corbell and Neal Guthrie

@ ACT Government Business Sustainability Showcase

Livio Chicco, Antointetta Cooper, Amin Goshti and Elena Ivanova@ CIT Solutions Centre for International Language Traning drinks at The Boat House

Neal Guthrie, Ross McLennan, Jon Sibley and Chris Bloomfield@ ACT Government Business Sustainability Showcase

Rob Thorman, Ben Gadlys, Kylie Forrest and Geoffrey Rutlidge.@ ACT Government Business Sustainability Showcase

Rodney Mortlock, Pauline Wilson and Tori Bindon@ ACT Government Business Sustainability Showcase

Hermann Metz, Warren Mazlin, Colin Adrian and Tracee Margules @ CIT Solutions Centre for International Language Traning drinks at The Boat House


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NETWORKING

Regina Mackenzie, Jane Curtis, Cristina Morgado and Lucy

Liu @ CIT Solutions Centre for International Language

Traning drinks at The Boat House

Sylvie Keachin, Ester Cubria and Prapti McLeod @ CIT Solutions Centre for International

Language Traning drinks at The Boat House

Sharon Lim, Miseon and Young Chong @ CIT Solutions Centre for International Language Traning drinks at The Boat House

Nicky Cooper, Mark Blinksell, Pip Doogan and Julie Watts @ HBO+EMTB Christmas Cocktail Party

Nicole Laws, Valia Palmer, Fiona Palmer and Sarah Crewdsen @ HBO+EMTB Christmas Cocktail Party

Paul O'Keefe, Nila Dao, Andrew Hodgson and Hamish McMurray @ HBO+EMTB Christmas Cocktail Party

Pia Calabria, Femke Renson, Alastair Falconer and John Duve @ HBO+EMTB Christmas Cocktail Party

Dimitra Andriopoulos, Hari Stefopoulos, Jim Andriopoulos, Phill Prineos and Helen Stefopoulos

@ Wine and Dine Safari for Camp Quality

Vinni Raman, Kathryn Simonovski, Courtney Simpson and Sally Inkster @ HBO+EMTB Christmas Cocktail Party

Peter and Lyne Dingwall, Christine Bermanseder, Kate McMichael and Tanya Olinder

@ Wine and Dine Safari for Camp Quality

Nicole Rutland, Robert Lapsley, Margaret Hunter and Dr Sandra Johnson @ Wine and Dine Safari for Camp Quality

Lee Drury, Graeme Shaw, Kylie Teasdell and Camilla Barlow @ Wine and Dine Safari for Camp Quality


want to keep it local? Well so do we! Hamper Art has a range of Gourmet Hampers sup-plied and stocked only with products from Canberra and the sur-rounding region. Simply buy one of our Local Gourmet Hampers and you are supporting a minimum of six local businesses. So lets work together and do what we can for our community.

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Lachlan Taylor, Erin O'Donnell, geoff Campbell and

Mark King @ ACT Chamber of Commerce Christmas Drinks Peter Barton, Roger Poels, Valdis Luks, Lisa Dart and Warren Eggins @ ACT Chamber Christmas Drinks

Suzette Bailey, Shar Grieve and Des Linehan @ ACT Chamber Christmas Drinks

Liz Jamieson, Steven Craddock, Kate Prior and Steve Jamieson @ ACT Chamber Christmas Drinks

Sam Gupta, Warren Eggins, and John Mulcair @ ACT Chamber Christmas Drinks

Steve Whelan, Kay Romero, Isabel and Paco Leal and Paco Jnr @ Launch of Legends new Wine and Tapas Bar

NETWORKING

Jesus de Felipe, Javier Molina, Gilberto Lihon and Ambassador of Spain Carlos Sanches de Boado y de la

Valgoma @ Launch of Legends new Wine and Tapas Bar

Michael and Ruth Zivkovic and Tony Romero @ Launch of Legends new Wine and Tapas Bar

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Documents

B2B in Canberra December 2009 (Issue 43)