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BARRIERS TO BARRIERS TO COMMUNICATIONCOMMUNICATION
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SELF LEARNING MODULE 1SELF LEARNING MODULE 1 CHAPTER 7CHAPTER 7
TeamglobalTeamglobal©©Kautilya Learning Academy of ProfessionalsKautilya Learning Academy of Professionals
CONTENTCONTENT
Introduction.
Types of Barriers.
Video links.
Example-Yahoo’s poor communication.
Test Yourself.
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SELF LEARNING MODULE 1SELF LEARNING MODULE 1 CHAPTER 7CHAPTER 7
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INTRODUCTIONINTRODUCTIONThere are many reasons why interpersonal
communications may fail. In many communications, the
message (what is said) may not be received exactly the way
sender intended. It is, therefore, important that the
communicator seeks feedback to check that their message is
clearly understood.
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SELF LEARNING MODULE 1SELF LEARNING MODULE 1 CHAPTER 7CHAPTER 7
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TYPES OF BARRIERSTYPES OF BARRIERS Psychological Barriers:
Prejudgment/hasty evaluation
Inability to pay attention
Prejudice/envy/jealousy/dislike/hatred
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SELF LEARNING MODULE 1SELF LEARNING MODULE 1 CHAPTER 7CHAPTER 7
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Closed-Mindedness.
The Urge to debate or advice.
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Environmental Distractions:
Physical Distractions
Loud Talking
Visual Barriers
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Types of barriersTypes of barriers
SELF LEARNING MODULE 1SELF LEARNING MODULE 1 CHAPTER 7CHAPTER 7
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Sad Memories
Fear
Anxiety
Anger
Types of barriersTypes of barriers
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Linguistic/Semantic Barriers :
Linguistic Barriers consist of following factors-
Speaker’s Style of speaking and mannerisms, Difficult
words and use of jargons, Lag time, Mispronounced words
or words with double meanings.
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Types of barriersTypes of barriers
SELF LEARNING MODULE 1SELF LEARNING MODULE 1 CHAPTER 7CHAPTER 7
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LANGUAGE BARRIERLANGUAGE BARRIER http://www.youtube.com/watch?v=mTiifk7gwHo
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Socio-Cultural Barriers:
Socio-cultural barriers consist of following
factors- Different cultural background, Personal space
and public space and Sense of time.
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Types of barriersTypes of barriers
SELF LEARNING MODULE 1SELF LEARNING MODULE 1 CHAPTER 7CHAPTER 7
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Physiological Barriers:
Hearing Impairment Hunger
Tiredness Pain
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Types of barriersTypes of barriers
SELF LEARNING MODULE 1SELF LEARNING MODULE 1 CHAPTER 7CHAPTER 7
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Information Overload:
Information overload occurs when you try to absorb too
much information over a short period of time.
Example- If you try to study continuously for hours without a break, or
introduce too many new concepts to your learning in one period of
time, your mind will become confused and this can lead to a break
down in communication.
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Types of barriersTypes of barriers
SELF LEARNING MODULE 1SELF LEARNING MODULE 1 CHAPTER 7CHAPTER 7
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TYPES OF BARRIERSTYPES OF BARRIERS Personal barriers:
Barriers which are directly connected with the sender and the
receiver are called personal barriers. From the point of view of
convenience, they have been divided into two parts:
(a) Barriers Related to Superiors, these barriers are as follows:
(i) Fear of Challenge of Authority:
Everybody desires to occupy a high office in the organisation. In
this hope the officers try to conceal their weaknesses by not
communicating their ideas. There is a fear in their mind that in case the
reality comes to light they may have to move to the lower level, 13
SELF LEARNING MODULE 1SELF LEARNING MODULE 1 CHAPTER 7CHAPTER 7
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(ii) Lack of Confidence in Subordinates:
Top-level superiors think that the lower- level
employees are less capable and, therefore, they ignore the
information or suggestions sent by them. They deliberately
ignore the communication from their subordinates in order to
increase their own importance. Consequently, the self-
confidence of the employees is lowered.
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SELF LEARNING MODULE 1SELF LEARNING MODULE 1 CHAPTER 7CHAPTER 7
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b) Barriers Related to Subordinates, Subordinates-related
barriers are the following:
(i) Unwillingness to Communicate:
Sometimes the subordinates do not want to send any
information to their superiors. When the subordinates feel that the
information is of negative nature and will adversely affect them, an
effort is made to conceal that information.
If it becomes imperative to send this information, it is sent
in a modified or amended form. Thus, the subordinates, by not
clarifying the facts, become a hindrance in communication,15
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(ii) Lack of Proper Incentive:
Lack of incentive to the subordinates creates a
hindrance in communication. The lack of incentive to the
subordinates is because of the fact that their suggestions or
ideas are not given any importance. If the superiors ignore the
subordinates, they become indifferent towards any exchange
of ideas in future.
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SELF LEARNING MODULE 1SELF LEARNING MODULE 1 CHAPTER 7CHAPTER 7
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TYPES OF BARRIERSTYPES OF BARRIERS Encoding Barriers:
The process of selecting and organizing symbols to
represent a message requires skill and knowledge. Obstacles
listed below can interfere with an effective message.
Lack of Sensitivity to Receiver
Lack of Basic Communication Skills.
Insufficient Knowledge of the Subject.
Information Overload.
Emotional Interference. 17
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TYPES OF BARRIERSTYPES OF BARRIERS
Transmitting Barriers:
Things that get in the way of message transmission are sometimes
called “noise.” Communication may be difficult because of noise and some
of these problems:
Physical Distractions
Conflicting Messages
Channel Barriers
Long Communication Chain
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TYPES OF BARRIERSTYPES OF BARRIERS Decoding Barriers.
The communication cycle may break down at the
receiving end for some of these reasons:
Lack of Interest.
Lack of Knowledge.
Lack of Communication Skills.
Emotional Distractions.
Physical Distractions.19
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TYPES OF BARRIERSTYPES OF BARRIERS
Responding Barriers:
The communication cycle may be broken if feedback
is unsuccessful.
No Provision for Feedback.
Inadequate Feedback.
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COMMUNICATION BARRIERCOMMUNICATION BARRIER http://www.youtube.com/watch?v=YbVhN5VBy-k
https://www.youtube.com/watch?v=cdXKIxZpAUw
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YAHOO’S POOR YAHOO’S POOR COMMUNICATIONCOMMUNICATION
In February, the head of HR at Yahoo sent employees the internal
memo leaked around the world. It told Yahoo employees that
telecommuting or working from home would soon no longer be an option
and that those who worked remotely must relocate to an office or quit.
The communication around the policy sparked a strong negative
reaction, and it wasn’t difficult to see why: a poorly constructed memo
failed to explain the rationale behind such a significant culture change,
leaving Yahoo employees upset and frustrated and launching a national
conversation about work-from-home policies.
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TEST YOURSELF:TEST YOURSELF:
Listening to me is…?
a. not as important as speaking to explain ideas because I
am better at it
b. not as important as writing to get response because I
believe in accurate information
c. equally important as all other communication skills
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Listening is not the same thing as hearing because it
is….?
a. a psychological process and is there-fore far more
demanding
b. a physiological activity where the ears play an important
role
c. the same thing as hearing the words and responding to
them 24
TEST YOURSELF:TEST YOURSELF:
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There are many barriers to listening. Tick the one which you
think is the most applicable to you…?
a. Close mindedness
b. Hasty evaluation
c. Egocentrism
d. Anger/jealousy
e. Different cultural backgrounds
f. Wandering mind
g. Hearing impairment 25
TEST YOURSELF:TEST YOURSELF:
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Which type of a listener are you? Tick one of the following that
applies to you..?
a. I am able to separate my negative emotions from facts when I listen to
people and hence I am an active listener.
b. Long speeches and poor speaking skills force me to skip listening for
real matter and hence I am an evaluator listener.
c. I have a wandering mind and cannot stop day dreaming when listening
to people and hence I am a marginal listener.
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TEST YOURSELF:TEST YOURSELF:
SELF LEARNING MODULE 1SELF LEARNING MODULE 1 CHAPTER 7CHAPTER 7
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Which of the following bad listening habits do you
suffer from? Tick the one that applies to you..?
a. Uninteresting subject
b. Poor content of the speech
c. Poor speaking style
d. The urge to spar
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TEST YOURSELF:TEST YOURSELF:
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Active listening is…?
a. Nodding head as an attempt to appreciate the point
b. Trying to see the point as the speaker sees it
c. Ignoring the speaker’s point and framing one’s own
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TEST YOURSELF:TEST YOURSELF:
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The body language of an active listener is reflected
in…?
a. Shifting body posture
b. Attentive facial expressions
c. Covering of mouth and talking to the persons sitting by
the side
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TEST YOURSELF:TEST YOURSELF:
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FURTHER READINGFURTHER READING
Alder, R.B. and J.M Elmhorst, Communicating at Work,
5th ed., McGraw-Hill, Toronto, 1996.
Harvard Business Review on Effective Communication,
Harvard Business School Press, 1999.
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