Avaya Support Website — enabled for mobile devices Simple, fast, clean mobile access to the Avaya Support Website

Registered users of the full Avaya Support Website know how the website has

transformed their communications support experience. With mobile enablement,

you can take that experience to the next level by using your mobile device to:

• Report a service outage

• Open, manage or escalate a service request

• Search the Avaya Knowledge Base

The information you need is now available through your mobile device, providing

access to your sold-to’s, service requests and a knowledge database of published

solutions to known problems. The full Avaya Support Website automatically detects

the type of mobile device you are using and directs you to the mobile-enabled

website. There, industry-standard mobile Web concepts and flows are employed

to make your interaction with the website fast and easy.

Rich functionality, easily accessible

Want to report a service outage, create a new service request, research an issue

on the Avaya Knowledge Base? It’s all available on the welcome page with

a quick touch.

Want to check the status of a service request or update the information

there? Simply fill in the “Search Service Request” field on the welcome page

and a simple, intuitive screen appears offering the information you need. Navigation

and specific actions are easy to initiate through screens that expand and collapse,

available at the touch or a swipe of your thumb or finger (Figure 1).

Plus, at any time, you can easily go back to the complete Avaya Support Website

using your desktop or laptop device to access the full functionality of the website.

avaya.com | 1

In this era of smart-

phones and tablets, IT

professionals expect to

have the same quality

access to Web-based

information and services

as if they were at their

desktop or laptop

computer. In recognition

of this growing demand

and the input of Avaya

clients and authorized

partners, the Avaya

Support Website now

provides easy access

by all types of mobile

devices.

2 | avaya.com

Figure 1. Welcome page and service request management

Just the beginning

Avaya is already considering

enhancements to the mobile-enabled

site, such as new Ava interactions,

including Avaya Web Chat, Web Talk

and Web Video; enhanced searching;

a downloadable Mobile App that’s

even more feature-rich; and more.

Continual enhancement and innovation

Mobile enablement is just another

example of how Avaya listens to your

input and takes action with innovative

improvements to the Avaya Support

Website. Other recent enhancements

to the full website include:

Parts ordering and dispatch. Now

it’s a breeze to order parts through

a more intuitive user interface,

real-time order status, streamlined

reordering of DOA parts, faster

entitlement validation and

broader parts availability.

Peer recognition and rewards.

Through Avaya Support Forums,

you can build your online reputation

and tap into the creativity of a

diverse global community of skilled

professionals solving business

problems with Avaya solutions.

Build a network of peers and your

reputation in the industry

while earning points, titles and

recognition for your expertise.

Thought leadership. More valuable

information is available to you,

such as our recent white paper,

“Avoiding Costly Outages: Preventive

Steps to Avert Five Key Causes.”

Learn more

To learn more about how Avaya

Global Support Services and the

mobile-enabled Avaya Support

Website can help you, contact

your Avaya Account Manager

or visit us at avaya.com.

About AvayaAvaya is a leading, global provider of customer and team engagement solutions and services available in a variety of flexible on-premise and cloud deployment options. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information, please visit www.avaya.com.

© 2015 Avaya Inc. All rights reserved.

Avaya and the Avaya logo are trademarks of Avaya Inc. and are registered in the United States and other countries. All other trademarks

identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc.

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