Product portfolio

IP Telephony | Contact Centers | Unified Communications | Communications Enabled Business Processes

AGENDA

DEFINITY Systems.Servers Gateways.Survivability Solutions.Interface cards.Licensing Structure.

Legacy Systems – DEFINITY (No longer sold)

SMALL – Definity G3csi (Prologix), Definity One, IP600

MEDIUM – Definity G3si

LARGE – Definity G3r

G600

SCCESCC

CMC

GMCCMCC

FEATURES

DEFINITY - MEDIUM•G3si •Up to 3 Port Networks (PNs)•Combinations of MCC and SCC.•G3si Direct Fiber Connected•Standard, High & Critical Reliability

DEFINITY - SMALL•G3csi (Prologix), Definity One, G600•Single Port Network only•Up to 3 CMC or G600 cabinets•Single Location•Standard Reliability only

DEFINITY - LARGE•G3r Processor Only•Center Stage Switch (CSS) MCC cabinet•Switch Node Carrier – Indirect Fiber EI (Expansion Interface) to SNI (Switch Node Interface)•Up to 44 Port Networks (PNs)•Combinations of SCC and MCC•Standard, High and Critical Reliability

AVAYA Media Servers & Gateways

Integral components of AVAYA Converged Infrastructure solutions.Media Server is the BRAIN (Intelligent) component of an AVAYA PBX (Private Branch Exchange). It provides call processing & media processing capabilities to cater to individual enterprise needs.Media Gateways are hardware elements which provide connectivity to a variety of end-points & trunks by deriving intelligence from the Server.

AVAYA Communication Manager (CM)

High-quality, high performance voice-application software which is loaded onto the Media Server.Provides rich call-processing capabilities, extensive mobility features & contact center functions.Offers great flexibility from small, mid-size to large enterprises.

AVAYA Media Gateways

G150 GatewayG150 2T+4A

G150 4T+4A

G250 GatewayUpto 14 extensions & 4 trunks or E1/T1

G350 GatewayUp to 72 extensions & 60 trunks

G700 Gateway450 extensions & 450 trunks

G450 GatewayUpto 450 extensions & 450 trunks

G650 GatewayG650 with circuit packs inserted.

G650

G860 Gateway

IG550 GatewayUp to 100 extensions & 60 trunks

AVAYA Media Servers

S8300 Server

Up to 450 extensions& 450 trunks

Availability Media Gateways supported

Station & Trunk Support

NetworkinRedundancy

ESS (Enterprise Survivability Server)

LSP (Local Survivable Processor) Comments

Simplex Blade Server that resides within a Media Gateway Slot. (Usually the 1st slot)

G700G450G350G250IG550

Up to 450 stations (IP, Analog & Digital)

Up to 450 trunks.

Can support up to 50 Media Gateways.(Port networks not applicable.)

No No Yes -Operation modes include Internal Call Controller (ICC) or Local Survivable Processor (LSP)

-Includes IA770 Messaging Software Application (Supported only in ICC Mode)

S8400 ServerUp to 900 extensions & 400 trunks

Availability Media Gateways supported

Station & Trunk Support

NetworkingRedundancy ESS LSP Comments

Simplex TN circuit pack (TN8400AP) that resides in a G650 Gateway slot.

G650G700G450G350G250IG550

Up to 900 stations (IP, Analog & Digital)Up to 400 trunks.

Supports a single PN composed of G650, G600, or CMC cabinet.Can support up to 5 Media Gateways.

No No Supports LSP.

(a G700, G350, or G250 Media Gateway that is connected to an S8400 Media Server can have an LSP installed)

-Provides aVoIP based integrated messaging capability for up to 450 light duty users.

-Uses the TN8412AP, S8400 IP Interface (SIPI) circuit pack to provide circuit pack control within its port network, cabinet maintenance, tone-clocks, emergency transfer switch functionality, customer/external alarms.

S8500C Server Up to 2400 extensions & 800 trunks

Availability Media Gateways supported

Station & Trunk Support

Networking Redundancy

ESS LSP Comments

Simplex server, Rack mountable.

G650G700G450G350G250IG550

Up to 2400 stations (IP, Analog & Digital)Up to 800 trunks.

Supports up to 64 Port Networks composed of G650, G600, CMC, SCC1 or MCC1 cabinets.

Can support up to 250 Media Gateways.

Yes Yes Yes-Communicates with the Port network through IPSI.

-Has a RAM disk which can store backup in the event of disk failure for up to 72 hours.

-Operates in 4 modesStandaloneProcessor Ethernet

(PE)LSPESS

S87XX ServerUp to 36,000 extensions (12,000 IP) & 12,000 trunks

S8720 Server

Availability Media Gateways supported

Station & Trunk Support

Networking Redundancy

ESS LSP Comments

Duplicated server, Rack mountable.

G650G700G450G350G250IG550G860

Up to 36,000 stations (Analog & Digital Up to 12,000 IP endpoint)Up to 12,000 trunks.

Supports up to 64 Port Networks composed of (G650)

Can support up to 250 Media Gateways.

Yes Yes No-Communicates with the Port network through IPSI.-Duplex, High & Critical Reliability options.-Software & Hardware Duplication .(DAL board needed for hardware duplication)-Variants: S8700, S8710, S8720 & S8730.

PORT NETWORKS

• A Port Network (PN) is a combination or stack of media gateways that provide physical ports & interfaces for handling calls.

• A PN communicates with the server thru an IPSI if the server is modular ( i.e, not a circuit pack residing in the gateway)

• Example of a PN: A stack of 5, G650 gateways connected by a single TDM bus cable back to back.

• PNs comprise of G650, G600, CMC, SCC or MCC cabinets.

Local Survivable Processors (LSP)

• Local Survivable Processors are prompted into action when the Primary Call Controller (Server at the Main Location) is unavailable or when the link connecting the Primary Call Controller & the branch location LSP is down.

• Server configured as an LSP provides local call processing capabilities for the Branch Location (only) on event of failure of the Main Server.

• Preserves all features available in normal operation like Call center agents, Local announcements etc.

LSP – A Scenario…

CommunicationManager

IP Phones

Central Data

Applications

Router

AnalogPhones

DCPPhones

MediaGateways

Digital/AnalogTrunks PSTN

IP

IPPhonesH24

8 Contro

l

Voice B

earer

GatewayPrimary Link

Failure

H225

Analog, DCPPhones

H248 Registration Attempts

Branch LocationCentral Location

Enterprise Survivable Processors (ESS)

•Enterprise Survivable Servers allow backup servers to be placed at various places in a network so that communications can continue in the event that the main server(s) fails, or when connectivity to the main server(s) is lost

•Enterprise Survivable Servers can be deployed where needed throughout the network to provide increased communications continuity

•ESS provide full call processing capabilities to the main location as well as all the branch locations controlled by the Main location.

NORMAL OPERATION

LAN or WAN

LAN or WAN

Main S8700Cluster

S8500 ESS

Gateway 1

Gateway 2 Gateway

3

Gateway 4

SERVER FAILURE SCENARIO

LAN or WAN

LAN or WAN

Main S8700Cluster

S8500 ESSIPSIs request Backup Cluster take over

Gateway 1

Gateway 2 Gateway

3

Gateway 4

TN2312BP IP Server Interface (IPSI)•Provides the communication interface between the server and media gateways or port networks. •Responsible for gateway control and for tunneling call control messages back to the server. •Provides Tone generation ,Tone detection, Call classification & Clock generation•Compatible with CMC1, MCC1, SCC1, G600, G650 gateways.•Each IPSI can control up to 5 Port networks if the voice bearer is over a CSS( center stage switch ).•For configurations where voice bearer is over IP, there must be one IPSI per Port network.

TN799DP CLAN (Control LAN)•CLAN provides IP interface for many functions, including: call signaling for IP stations and IP trunks, media gateway control signaling ,Connectivity to various adjuncts like Avaya CMS (Call Management System), INTUITY AUDIX, printers, CDR (Call Detail Recording) etc.

•Provides call control for all IP endpoints that are connected to S8500 or S87XX media server using the G650 media gateway. (Acts as a Gatekeeper to which all the IP phones register to)

•The number of CLANs required depend upon the number of devices connected. A maximum of 64 CLANs can be used for each configuration.

MedPro (Media Processor)• Handles audio processing for VoIP (provides DSP

resources for conversion of TDM to IP & vice versa i.e, enables communication between IP ,analog & digital phones)

• Performs Echo cancellation, Silence suppression and DTMF detection.

• There are two variants namely

1. TN2302AP MedPro that provides up to 64 voice channels.

2. TN2602AP Media Resource that provides up to 320 voice channels.

• The CLAN differs from a media processor. The difference is that the CLAN controls the call, while the medpro provides the codecs that are used for the audio on the call.

LICENSESIn a normal Office PBX scenario the following licenses would be required:

• 1 CM User license for every user.

• 1 Voice mail license for every Voice mail user.

• 1 Soft phone license for every Soft phone user.

• 1 EC500 license for every Extension-to-cellular feature user.

In a Contact Center scenario the following additional licenses would be required:

• 1 Agent license for every concurrent agent logging into the System.

• 1 Agent license on the CMS (if applicable).

• If a NICE logger is used 1 Channel License for every Voice call/Screen being recorded and 1 CLS license.

• 1 TSAPI license for every user using any AES/CTI features.

Thank you!!!Thank you!!!

IP Telephony | Contact Centers | Unified Communications | Communications Enabled Business Processes