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Avaya IP Office Server Edition
Susie Jorgensen | Product Sales Manager Westcon
Meka Newell | Westcon SE amp Avaya Certified Instructor
Cary Lin | Avaya Product Manager - On-Boarding amp Enablement Westcon
Midmarket Contact Center
bull IP Office Contact Center now in Demo Avaya
bull Visit wwwdemoavayacom
bull Avaya Contact Center Select GA Now
bull IP Office Contact Center amp CC Select
Additional Notes
bull Midmarket quote tool launch delayed cancelling
July 7th launch
bull IPOSS Token requirements for July 1 delayed
no NEW date yet
bull Avaya Scopia XT4200 Price Reduction
bull Retirement notice ndash SME Technical Support
(including Legacy IPO APR)
bull IPO Legacy Support Retiring
bull Review price changes to take effect Aug 4th
bull August 4th Price Changes
Avaya WLAN9100 Series GA
bull Allows you to buy 80211n technology today
and upgrade to 11ac with just a software
license ndash no need to touch the AP to
upgrade
bull Ensures with 100 certainty wireless
business applications arenrsquot
compromised by recreational
applications
bull Provides up to 70 more bandwidth per
AP 2x the capacity for the price of one AP
and more coverage area with fewer APrsquos
bull Offers cloud-based or on premise
management for rapid deployment
unparalleled visibility amp simplified
administration
bull Extends Avayarsquos Fabric intelligence to the
AP offering zero touch provisioning and
enhanced performance
Agenda
bull Why Server Edition
bull Server Edition Overview
bull Hardware Components
bull Licenses
bull Virtualized Servers
bull Software
bull Resources
Avaya IP Office
WHY
SERVER EDITION
Sources ldquoMiddle Market Indicator ndash 4Q 2012rdquo National Center for the Middle Market
ldquoMid Market Outlook Survey ndash Q2 2012rdquo KPMG
US Mid-Market 4th Largest Economy
($38 trillion)
Have significant cash on hand
Plan to increase capital spend
Expect cloud to impact business
62 60 55
Top initiative Improve processes and technology
Why
Avaya IP Office
Reaching the Mid-Market
SME Mid-Market
bull Tactical decision bull Strategic decision
bull Buy to address technology problem bull Buy to address business problem
bull IT staff unlikely bull Small generalist IT staff
bull Owner is likely buyer bull IT may be buyer definitely strong
influencer
bull Simplicity low cost bull Simplicity features low TCO
bull Single (few) location(s) local workers bull Multiple locations distributed
workforce
bull May or may not want to grow
bull Telephony features essential to sale
bull UC is aspirational at best
bull Tend to be growing businesses
bull Invest to improve productivity
bull UC features essential to sale
Avaya IP Office
SERVER EDITION
OVERVIEW
Avaya IP Office Server Edition Highlights
bull Single Site with 2000 Users
bull 32 Sites with 2000 Users Total
bull Redundancy (DL360) + Resiliency
bull 256 Conference Ports per DL360 128 per R210 amp 500v2
bull 256 Participants in Single Conference 512 Active Network-wide
bull 2 User Profiles Office Worker amp Power User
bull No VCM Hardware to Purchase for Servers
bull Centralized Licensing
bull Centralized Management
bull Linux
bull Virtualization
Avaya IP Office Server Edition License
bull Required per ldquoNoderdquo (DL360 R210 DL120 500v2)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull Unlimited Small Community Networking (SCN)
Channels
IP Office Server Edition Features
Avaya IP Office
HARDWARE
COMPONENTS
Avaya IP Office Servers
HP DL360 Supports
250 SIP Trunks Only
1500 IP Phones Only
300 one-X Portal Users
Dell R210 Supports
125 SIP Trunks Only
750 IP Phones Only
150 one-X Portal Users
Primary amp Secondary Servers Must Match
Avaya IP Office Single Site DL360
SI
Supports
250 SIP Trunks Only
1500 IP Phones Only
300 one-X Portal Users
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
300 one-X Portal Users
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
750 (DL360) or 500 (R210) one-X Portal Users
Avaya IP Office Single Site DL360
Supports
SIP T1PRI Analog Trunks
IP Digital Analog Phones
Resiliency
one-X Portal Users
750 (DL360) or 500 (R210)
Avaya IP Office DL360 Multi-site
1500 IP Phones Max
per Server
750 (DL360) or 500 (R210) one-X Users
384 Digital Analog
or IP Phones
750 IP Phones
Avaya IP Office SE Resiliency
90 added
active call
preservation
Avaya IP Office 90 Server Edition
DL360G7 R210 IPO500v2 Max
Function PRIMARY SECONDARY one-X Portal
Dedicated PRIMARY SECONDARY
one-X Portal Dedicated
EXPANSION EXPANSION 2 Servers + 30
Expansions
Manufacturer HP HP HP Dell Dell Dell Dell Avaya NA
SIPH323 Trunks 250 250 NA 125 125 NA 125 125 4250
T1PRI Channels NA NA NA NA NA NA NA 192 5760
Analog Trunks NA NA NA NA NA NA NA 204 6120
Total Users 1500 1500 NA 750 750 NA 750 384 2000
IP Phones 1500 1500 NA 750 750 NA 750 384 2000
Digital Phones NA NA NA NA NA NA NA 384 2000
Analog Phones NA NA NA NA NA NA NA 384 2000
DECT Phones 384 384 NA 384 384 NA NA 384 2000
VCM Channels 256 256 NA 128 128 NA 128 148 4952
one-X Portal Users
300 NA 750 150 NA 500 NA NA 750
Receptionists 10 10 NA 10 10 NA 10 4 32
VM Pro Ports 150 150 NA 75 75 NA NA NA 150
Conference Ports 256 256 NA 128 128 NA 128 128 512
Trunk user phone VCM amp one-X Portal user maximums cannot be achieved simultaneously
References Understanding IP Office Server Edition Solution Guide Avaya Technical Bulletin 151 amp IP Office 90 Product Update
Avaya IP Office
LICENSES
Avaya IP Office Server Edition License
bull Required per Node (Primary Secondary Expansion)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull ldquoUnlimitedrdquo Small Community Networking (SCN)
Channels
Avaya IP Office SE Primary Server
The DL360 R210 or virtualized primary server is
the single centralized license server for the
following licenses in a Server Edition network
bull Server Edition (includes Virtualized)
bull SIP Trunk
bull Avaya IP Endpoint
bull 3rd Party IP Endpoint
bull Office Worker
bull Power User
bull UMS Web Service
The primary server reserves all the licenses
necessary for its operation first Then the
primary server allocates licenses on a first
come first serve basis to the secondary server
and any expansions in the network All
centralized licenses must be assigned to the
system ID of the primary server to be available
for use by all nodes
Avaya IP Office SE Primary or Secondary
Server
The DL360 R210 or virtualized primary or
secondary servers can be the messaging
license server for the following licenses in
a Server Edition network
bull Messaging Ports
bull Messaging Text To Speech (TTS) Pro
bull Messaging Recordings Administrators
These licenses should be assigned to the
server (primary or secondary) where
Voicemail Pro is configured to function
under normal circumstances No
messaging licenses need to be
assigned to the server (primary or
secondary) acting as the failover for
Voicemail Pro [New for 90]
Avaya IP Office SE 500v2 Expansion
Each 500v2 expansion in a
Server Edition network can be the
license server for the following
licenses
bull PRI Channels
bull TAPI Wav
bull IPSec Tunneling
PRI channels TAPI Wav and
IPSec tunneling can only be
allocated to a 500v2 expansion
Avaya IP Office SE Any Node Licenses
The following licenses may be allocated to
the primary or secondary servers the
R210 expansion server or 500v2
expansion in a Server Edition network
bull Receptionist [New for 90]
bull CTI Link Pro
There is a max of 10 Receptionists on
the DL360 and R210 4 max on the
500v2 and 32 max in a single Server
Edition network
CTI Link Pro should be assigned to the
node(s) as the 3rd party vendor requiring it
recommends
Avaya IP Office SE one-X Portal Server
No licenses should
ever be assigned to
the dedicated one-X
Portal server
Avaya IP Office SE Licenses
Primary Server ndash License Server
Secondary Server ndash Receptionist
CTI Link Pro
No Licenses
PRI Channels
TAPI Wav
IPSec Tunneling
Receptionist
CTI Link Pro
Receptionist
CTI Link Pro
Avaya IP Office SE Upgrade License
bull Required per Node - Primary
Server Secondary Server
Server Expansion 500v2
Expansion -or- required per
Server Edition License
bull Not required for dedicated one-
X Portal Server
bull Assigned to primary server only
bull 302260 - IPO R9 UPG SE ADI
LIC
bull $619 List
bull MPG - 9P
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Midmarket Contact Center
bull IP Office Contact Center now in Demo Avaya
bull Visit wwwdemoavayacom
bull Avaya Contact Center Select GA Now
bull IP Office Contact Center amp CC Select
Additional Notes
bull Midmarket quote tool launch delayed cancelling
July 7th launch
bull IPOSS Token requirements for July 1 delayed
no NEW date yet
bull Avaya Scopia XT4200 Price Reduction
bull Retirement notice ndash SME Technical Support
(including Legacy IPO APR)
bull IPO Legacy Support Retiring
bull Review price changes to take effect Aug 4th
bull August 4th Price Changes
Avaya WLAN9100 Series GA
bull Allows you to buy 80211n technology today
and upgrade to 11ac with just a software
license ndash no need to touch the AP to
upgrade
bull Ensures with 100 certainty wireless
business applications arenrsquot
compromised by recreational
applications
bull Provides up to 70 more bandwidth per
AP 2x the capacity for the price of one AP
and more coverage area with fewer APrsquos
bull Offers cloud-based or on premise
management for rapid deployment
unparalleled visibility amp simplified
administration
bull Extends Avayarsquos Fabric intelligence to the
AP offering zero touch provisioning and
enhanced performance
Agenda
bull Why Server Edition
bull Server Edition Overview
bull Hardware Components
bull Licenses
bull Virtualized Servers
bull Software
bull Resources
Avaya IP Office
WHY
SERVER EDITION
Sources ldquoMiddle Market Indicator ndash 4Q 2012rdquo National Center for the Middle Market
ldquoMid Market Outlook Survey ndash Q2 2012rdquo KPMG
US Mid-Market 4th Largest Economy
($38 trillion)
Have significant cash on hand
Plan to increase capital spend
Expect cloud to impact business
62 60 55
Top initiative Improve processes and technology
Why
Avaya IP Office
Reaching the Mid-Market
SME Mid-Market
bull Tactical decision bull Strategic decision
bull Buy to address technology problem bull Buy to address business problem
bull IT staff unlikely bull Small generalist IT staff
bull Owner is likely buyer bull IT may be buyer definitely strong
influencer
bull Simplicity low cost bull Simplicity features low TCO
bull Single (few) location(s) local workers bull Multiple locations distributed
workforce
bull May or may not want to grow
bull Telephony features essential to sale
bull UC is aspirational at best
bull Tend to be growing businesses
bull Invest to improve productivity
bull UC features essential to sale
Avaya IP Office
SERVER EDITION
OVERVIEW
Avaya IP Office Server Edition Highlights
bull Single Site with 2000 Users
bull 32 Sites with 2000 Users Total
bull Redundancy (DL360) + Resiliency
bull 256 Conference Ports per DL360 128 per R210 amp 500v2
bull 256 Participants in Single Conference 512 Active Network-wide
bull 2 User Profiles Office Worker amp Power User
bull No VCM Hardware to Purchase for Servers
bull Centralized Licensing
bull Centralized Management
bull Linux
bull Virtualization
Avaya IP Office Server Edition License
bull Required per ldquoNoderdquo (DL360 R210 DL120 500v2)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull Unlimited Small Community Networking (SCN)
Channels
IP Office Server Edition Features
Avaya IP Office
HARDWARE
COMPONENTS
Avaya IP Office Servers
HP DL360 Supports
250 SIP Trunks Only
1500 IP Phones Only
300 one-X Portal Users
Dell R210 Supports
125 SIP Trunks Only
750 IP Phones Only
150 one-X Portal Users
Primary amp Secondary Servers Must Match
Avaya IP Office Single Site DL360
SI
Supports
250 SIP Trunks Only
1500 IP Phones Only
300 one-X Portal Users
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
300 one-X Portal Users
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
750 (DL360) or 500 (R210) one-X Portal Users
Avaya IP Office Single Site DL360
Supports
SIP T1PRI Analog Trunks
IP Digital Analog Phones
Resiliency
one-X Portal Users
750 (DL360) or 500 (R210)
Avaya IP Office DL360 Multi-site
1500 IP Phones Max
per Server
750 (DL360) or 500 (R210) one-X Users
384 Digital Analog
or IP Phones
750 IP Phones
Avaya IP Office SE Resiliency
90 added
active call
preservation
Avaya IP Office 90 Server Edition
DL360G7 R210 IPO500v2 Max
Function PRIMARY SECONDARY one-X Portal
Dedicated PRIMARY SECONDARY
one-X Portal Dedicated
EXPANSION EXPANSION 2 Servers + 30
Expansions
Manufacturer HP HP HP Dell Dell Dell Dell Avaya NA
SIPH323 Trunks 250 250 NA 125 125 NA 125 125 4250
T1PRI Channels NA NA NA NA NA NA NA 192 5760
Analog Trunks NA NA NA NA NA NA NA 204 6120
Total Users 1500 1500 NA 750 750 NA 750 384 2000
IP Phones 1500 1500 NA 750 750 NA 750 384 2000
Digital Phones NA NA NA NA NA NA NA 384 2000
Analog Phones NA NA NA NA NA NA NA 384 2000
DECT Phones 384 384 NA 384 384 NA NA 384 2000
VCM Channels 256 256 NA 128 128 NA 128 148 4952
one-X Portal Users
300 NA 750 150 NA 500 NA NA 750
Receptionists 10 10 NA 10 10 NA 10 4 32
VM Pro Ports 150 150 NA 75 75 NA NA NA 150
Conference Ports 256 256 NA 128 128 NA 128 128 512
Trunk user phone VCM amp one-X Portal user maximums cannot be achieved simultaneously
References Understanding IP Office Server Edition Solution Guide Avaya Technical Bulletin 151 amp IP Office 90 Product Update
Avaya IP Office
LICENSES
Avaya IP Office Server Edition License
bull Required per Node (Primary Secondary Expansion)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull ldquoUnlimitedrdquo Small Community Networking (SCN)
Channels
Avaya IP Office SE Primary Server
The DL360 R210 or virtualized primary server is
the single centralized license server for the
following licenses in a Server Edition network
bull Server Edition (includes Virtualized)
bull SIP Trunk
bull Avaya IP Endpoint
bull 3rd Party IP Endpoint
bull Office Worker
bull Power User
bull UMS Web Service
The primary server reserves all the licenses
necessary for its operation first Then the
primary server allocates licenses on a first
come first serve basis to the secondary server
and any expansions in the network All
centralized licenses must be assigned to the
system ID of the primary server to be available
for use by all nodes
Avaya IP Office SE Primary or Secondary
Server
The DL360 R210 or virtualized primary or
secondary servers can be the messaging
license server for the following licenses in
a Server Edition network
bull Messaging Ports
bull Messaging Text To Speech (TTS) Pro
bull Messaging Recordings Administrators
These licenses should be assigned to the
server (primary or secondary) where
Voicemail Pro is configured to function
under normal circumstances No
messaging licenses need to be
assigned to the server (primary or
secondary) acting as the failover for
Voicemail Pro [New for 90]
Avaya IP Office SE 500v2 Expansion
Each 500v2 expansion in a
Server Edition network can be the
license server for the following
licenses
bull PRI Channels
bull TAPI Wav
bull IPSec Tunneling
PRI channels TAPI Wav and
IPSec tunneling can only be
allocated to a 500v2 expansion
Avaya IP Office SE Any Node Licenses
The following licenses may be allocated to
the primary or secondary servers the
R210 expansion server or 500v2
expansion in a Server Edition network
bull Receptionist [New for 90]
bull CTI Link Pro
There is a max of 10 Receptionists on
the DL360 and R210 4 max on the
500v2 and 32 max in a single Server
Edition network
CTI Link Pro should be assigned to the
node(s) as the 3rd party vendor requiring it
recommends
Avaya IP Office SE one-X Portal Server
No licenses should
ever be assigned to
the dedicated one-X
Portal server
Avaya IP Office SE Licenses
Primary Server ndash License Server
Secondary Server ndash Receptionist
CTI Link Pro
No Licenses
PRI Channels
TAPI Wav
IPSec Tunneling
Receptionist
CTI Link Pro
Receptionist
CTI Link Pro
Avaya IP Office SE Upgrade License
bull Required per Node - Primary
Server Secondary Server
Server Expansion 500v2
Expansion -or- required per
Server Edition License
bull Not required for dedicated one-
X Portal Server
bull Assigned to primary server only
bull 302260 - IPO R9 UPG SE ADI
LIC
bull $619 List
bull MPG - 9P
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Agenda
bull Why Server Edition
bull Server Edition Overview
bull Hardware Components
bull Licenses
bull Virtualized Servers
bull Software
bull Resources
Avaya IP Office
WHY
SERVER EDITION
Sources ldquoMiddle Market Indicator ndash 4Q 2012rdquo National Center for the Middle Market
ldquoMid Market Outlook Survey ndash Q2 2012rdquo KPMG
US Mid-Market 4th Largest Economy
($38 trillion)
Have significant cash on hand
Plan to increase capital spend
Expect cloud to impact business
62 60 55
Top initiative Improve processes and technology
Why
Avaya IP Office
Reaching the Mid-Market
SME Mid-Market
bull Tactical decision bull Strategic decision
bull Buy to address technology problem bull Buy to address business problem
bull IT staff unlikely bull Small generalist IT staff
bull Owner is likely buyer bull IT may be buyer definitely strong
influencer
bull Simplicity low cost bull Simplicity features low TCO
bull Single (few) location(s) local workers bull Multiple locations distributed
workforce
bull May or may not want to grow
bull Telephony features essential to sale
bull UC is aspirational at best
bull Tend to be growing businesses
bull Invest to improve productivity
bull UC features essential to sale
Avaya IP Office
SERVER EDITION
OVERVIEW
Avaya IP Office Server Edition Highlights
bull Single Site with 2000 Users
bull 32 Sites with 2000 Users Total
bull Redundancy (DL360) + Resiliency
bull 256 Conference Ports per DL360 128 per R210 amp 500v2
bull 256 Participants in Single Conference 512 Active Network-wide
bull 2 User Profiles Office Worker amp Power User
bull No VCM Hardware to Purchase for Servers
bull Centralized Licensing
bull Centralized Management
bull Linux
bull Virtualization
Avaya IP Office Server Edition License
bull Required per ldquoNoderdquo (DL360 R210 DL120 500v2)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull Unlimited Small Community Networking (SCN)
Channels
IP Office Server Edition Features
Avaya IP Office
HARDWARE
COMPONENTS
Avaya IP Office Servers
HP DL360 Supports
250 SIP Trunks Only
1500 IP Phones Only
300 one-X Portal Users
Dell R210 Supports
125 SIP Trunks Only
750 IP Phones Only
150 one-X Portal Users
Primary amp Secondary Servers Must Match
Avaya IP Office Single Site DL360
SI
Supports
250 SIP Trunks Only
1500 IP Phones Only
300 one-X Portal Users
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
300 one-X Portal Users
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
750 (DL360) or 500 (R210) one-X Portal Users
Avaya IP Office Single Site DL360
Supports
SIP T1PRI Analog Trunks
IP Digital Analog Phones
Resiliency
one-X Portal Users
750 (DL360) or 500 (R210)
Avaya IP Office DL360 Multi-site
1500 IP Phones Max
per Server
750 (DL360) or 500 (R210) one-X Users
384 Digital Analog
or IP Phones
750 IP Phones
Avaya IP Office SE Resiliency
90 added
active call
preservation
Avaya IP Office 90 Server Edition
DL360G7 R210 IPO500v2 Max
Function PRIMARY SECONDARY one-X Portal
Dedicated PRIMARY SECONDARY
one-X Portal Dedicated
EXPANSION EXPANSION 2 Servers + 30
Expansions
Manufacturer HP HP HP Dell Dell Dell Dell Avaya NA
SIPH323 Trunks 250 250 NA 125 125 NA 125 125 4250
T1PRI Channels NA NA NA NA NA NA NA 192 5760
Analog Trunks NA NA NA NA NA NA NA 204 6120
Total Users 1500 1500 NA 750 750 NA 750 384 2000
IP Phones 1500 1500 NA 750 750 NA 750 384 2000
Digital Phones NA NA NA NA NA NA NA 384 2000
Analog Phones NA NA NA NA NA NA NA 384 2000
DECT Phones 384 384 NA 384 384 NA NA 384 2000
VCM Channels 256 256 NA 128 128 NA 128 148 4952
one-X Portal Users
300 NA 750 150 NA 500 NA NA 750
Receptionists 10 10 NA 10 10 NA 10 4 32
VM Pro Ports 150 150 NA 75 75 NA NA NA 150
Conference Ports 256 256 NA 128 128 NA 128 128 512
Trunk user phone VCM amp one-X Portal user maximums cannot be achieved simultaneously
References Understanding IP Office Server Edition Solution Guide Avaya Technical Bulletin 151 amp IP Office 90 Product Update
Avaya IP Office
LICENSES
Avaya IP Office Server Edition License
bull Required per Node (Primary Secondary Expansion)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull ldquoUnlimitedrdquo Small Community Networking (SCN)
Channels
Avaya IP Office SE Primary Server
The DL360 R210 or virtualized primary server is
the single centralized license server for the
following licenses in a Server Edition network
bull Server Edition (includes Virtualized)
bull SIP Trunk
bull Avaya IP Endpoint
bull 3rd Party IP Endpoint
bull Office Worker
bull Power User
bull UMS Web Service
The primary server reserves all the licenses
necessary for its operation first Then the
primary server allocates licenses on a first
come first serve basis to the secondary server
and any expansions in the network All
centralized licenses must be assigned to the
system ID of the primary server to be available
for use by all nodes
Avaya IP Office SE Primary or Secondary
Server
The DL360 R210 or virtualized primary or
secondary servers can be the messaging
license server for the following licenses in
a Server Edition network
bull Messaging Ports
bull Messaging Text To Speech (TTS) Pro
bull Messaging Recordings Administrators
These licenses should be assigned to the
server (primary or secondary) where
Voicemail Pro is configured to function
under normal circumstances No
messaging licenses need to be
assigned to the server (primary or
secondary) acting as the failover for
Voicemail Pro [New for 90]
Avaya IP Office SE 500v2 Expansion
Each 500v2 expansion in a
Server Edition network can be the
license server for the following
licenses
bull PRI Channels
bull TAPI Wav
bull IPSec Tunneling
PRI channels TAPI Wav and
IPSec tunneling can only be
allocated to a 500v2 expansion
Avaya IP Office SE Any Node Licenses
The following licenses may be allocated to
the primary or secondary servers the
R210 expansion server or 500v2
expansion in a Server Edition network
bull Receptionist [New for 90]
bull CTI Link Pro
There is a max of 10 Receptionists on
the DL360 and R210 4 max on the
500v2 and 32 max in a single Server
Edition network
CTI Link Pro should be assigned to the
node(s) as the 3rd party vendor requiring it
recommends
Avaya IP Office SE one-X Portal Server
No licenses should
ever be assigned to
the dedicated one-X
Portal server
Avaya IP Office SE Licenses
Primary Server ndash License Server
Secondary Server ndash Receptionist
CTI Link Pro
No Licenses
PRI Channels
TAPI Wav
IPSec Tunneling
Receptionist
CTI Link Pro
Receptionist
CTI Link Pro
Avaya IP Office SE Upgrade License
bull Required per Node - Primary
Server Secondary Server
Server Expansion 500v2
Expansion -or- required per
Server Edition License
bull Not required for dedicated one-
X Portal Server
bull Assigned to primary server only
bull 302260 - IPO R9 UPG SE ADI
LIC
bull $619 List
bull MPG - 9P
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office
WHY
SERVER EDITION
Sources ldquoMiddle Market Indicator ndash 4Q 2012rdquo National Center for the Middle Market
ldquoMid Market Outlook Survey ndash Q2 2012rdquo KPMG
US Mid-Market 4th Largest Economy
($38 trillion)
Have significant cash on hand
Plan to increase capital spend
Expect cloud to impact business
62 60 55
Top initiative Improve processes and technology
Why
Avaya IP Office
Reaching the Mid-Market
SME Mid-Market
bull Tactical decision bull Strategic decision
bull Buy to address technology problem bull Buy to address business problem
bull IT staff unlikely bull Small generalist IT staff
bull Owner is likely buyer bull IT may be buyer definitely strong
influencer
bull Simplicity low cost bull Simplicity features low TCO
bull Single (few) location(s) local workers bull Multiple locations distributed
workforce
bull May or may not want to grow
bull Telephony features essential to sale
bull UC is aspirational at best
bull Tend to be growing businesses
bull Invest to improve productivity
bull UC features essential to sale
Avaya IP Office
SERVER EDITION
OVERVIEW
Avaya IP Office Server Edition Highlights
bull Single Site with 2000 Users
bull 32 Sites with 2000 Users Total
bull Redundancy (DL360) + Resiliency
bull 256 Conference Ports per DL360 128 per R210 amp 500v2
bull 256 Participants in Single Conference 512 Active Network-wide
bull 2 User Profiles Office Worker amp Power User
bull No VCM Hardware to Purchase for Servers
bull Centralized Licensing
bull Centralized Management
bull Linux
bull Virtualization
Avaya IP Office Server Edition License
bull Required per ldquoNoderdquo (DL360 R210 DL120 500v2)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull Unlimited Small Community Networking (SCN)
Channels
IP Office Server Edition Features
Avaya IP Office
HARDWARE
COMPONENTS
Avaya IP Office Servers
HP DL360 Supports
250 SIP Trunks Only
1500 IP Phones Only
300 one-X Portal Users
Dell R210 Supports
125 SIP Trunks Only
750 IP Phones Only
150 one-X Portal Users
Primary amp Secondary Servers Must Match
Avaya IP Office Single Site DL360
SI
Supports
250 SIP Trunks Only
1500 IP Phones Only
300 one-X Portal Users
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
300 one-X Portal Users
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
750 (DL360) or 500 (R210) one-X Portal Users
Avaya IP Office Single Site DL360
Supports
SIP T1PRI Analog Trunks
IP Digital Analog Phones
Resiliency
one-X Portal Users
750 (DL360) or 500 (R210)
Avaya IP Office DL360 Multi-site
1500 IP Phones Max
per Server
750 (DL360) or 500 (R210) one-X Users
384 Digital Analog
or IP Phones
750 IP Phones
Avaya IP Office SE Resiliency
90 added
active call
preservation
Avaya IP Office 90 Server Edition
DL360G7 R210 IPO500v2 Max
Function PRIMARY SECONDARY one-X Portal
Dedicated PRIMARY SECONDARY
one-X Portal Dedicated
EXPANSION EXPANSION 2 Servers + 30
Expansions
Manufacturer HP HP HP Dell Dell Dell Dell Avaya NA
SIPH323 Trunks 250 250 NA 125 125 NA 125 125 4250
T1PRI Channels NA NA NA NA NA NA NA 192 5760
Analog Trunks NA NA NA NA NA NA NA 204 6120
Total Users 1500 1500 NA 750 750 NA 750 384 2000
IP Phones 1500 1500 NA 750 750 NA 750 384 2000
Digital Phones NA NA NA NA NA NA NA 384 2000
Analog Phones NA NA NA NA NA NA NA 384 2000
DECT Phones 384 384 NA 384 384 NA NA 384 2000
VCM Channels 256 256 NA 128 128 NA 128 148 4952
one-X Portal Users
300 NA 750 150 NA 500 NA NA 750
Receptionists 10 10 NA 10 10 NA 10 4 32
VM Pro Ports 150 150 NA 75 75 NA NA NA 150
Conference Ports 256 256 NA 128 128 NA 128 128 512
Trunk user phone VCM amp one-X Portal user maximums cannot be achieved simultaneously
References Understanding IP Office Server Edition Solution Guide Avaya Technical Bulletin 151 amp IP Office 90 Product Update
Avaya IP Office
LICENSES
Avaya IP Office Server Edition License
bull Required per Node (Primary Secondary Expansion)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull ldquoUnlimitedrdquo Small Community Networking (SCN)
Channels
Avaya IP Office SE Primary Server
The DL360 R210 or virtualized primary server is
the single centralized license server for the
following licenses in a Server Edition network
bull Server Edition (includes Virtualized)
bull SIP Trunk
bull Avaya IP Endpoint
bull 3rd Party IP Endpoint
bull Office Worker
bull Power User
bull UMS Web Service
The primary server reserves all the licenses
necessary for its operation first Then the
primary server allocates licenses on a first
come first serve basis to the secondary server
and any expansions in the network All
centralized licenses must be assigned to the
system ID of the primary server to be available
for use by all nodes
Avaya IP Office SE Primary or Secondary
Server
The DL360 R210 or virtualized primary or
secondary servers can be the messaging
license server for the following licenses in
a Server Edition network
bull Messaging Ports
bull Messaging Text To Speech (TTS) Pro
bull Messaging Recordings Administrators
These licenses should be assigned to the
server (primary or secondary) where
Voicemail Pro is configured to function
under normal circumstances No
messaging licenses need to be
assigned to the server (primary or
secondary) acting as the failover for
Voicemail Pro [New for 90]
Avaya IP Office SE 500v2 Expansion
Each 500v2 expansion in a
Server Edition network can be the
license server for the following
licenses
bull PRI Channels
bull TAPI Wav
bull IPSec Tunneling
PRI channels TAPI Wav and
IPSec tunneling can only be
allocated to a 500v2 expansion
Avaya IP Office SE Any Node Licenses
The following licenses may be allocated to
the primary or secondary servers the
R210 expansion server or 500v2
expansion in a Server Edition network
bull Receptionist [New for 90]
bull CTI Link Pro
There is a max of 10 Receptionists on
the DL360 and R210 4 max on the
500v2 and 32 max in a single Server
Edition network
CTI Link Pro should be assigned to the
node(s) as the 3rd party vendor requiring it
recommends
Avaya IP Office SE one-X Portal Server
No licenses should
ever be assigned to
the dedicated one-X
Portal server
Avaya IP Office SE Licenses
Primary Server ndash License Server
Secondary Server ndash Receptionist
CTI Link Pro
No Licenses
PRI Channels
TAPI Wav
IPSec Tunneling
Receptionist
CTI Link Pro
Receptionist
CTI Link Pro
Avaya IP Office SE Upgrade License
bull Required per Node - Primary
Server Secondary Server
Server Expansion 500v2
Expansion -or- required per
Server Edition License
bull Not required for dedicated one-
X Portal Server
bull Assigned to primary server only
bull 302260 - IPO R9 UPG SE ADI
LIC
bull $619 List
bull MPG - 9P
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Sources ldquoMiddle Market Indicator ndash 4Q 2012rdquo National Center for the Middle Market
ldquoMid Market Outlook Survey ndash Q2 2012rdquo KPMG
US Mid-Market 4th Largest Economy
($38 trillion)
Have significant cash on hand
Plan to increase capital spend
Expect cloud to impact business
62 60 55
Top initiative Improve processes and technology
Why
Avaya IP Office
Reaching the Mid-Market
SME Mid-Market
bull Tactical decision bull Strategic decision
bull Buy to address technology problem bull Buy to address business problem
bull IT staff unlikely bull Small generalist IT staff
bull Owner is likely buyer bull IT may be buyer definitely strong
influencer
bull Simplicity low cost bull Simplicity features low TCO
bull Single (few) location(s) local workers bull Multiple locations distributed
workforce
bull May or may not want to grow
bull Telephony features essential to sale
bull UC is aspirational at best
bull Tend to be growing businesses
bull Invest to improve productivity
bull UC features essential to sale
Avaya IP Office
SERVER EDITION
OVERVIEW
Avaya IP Office Server Edition Highlights
bull Single Site with 2000 Users
bull 32 Sites with 2000 Users Total
bull Redundancy (DL360) + Resiliency
bull 256 Conference Ports per DL360 128 per R210 amp 500v2
bull 256 Participants in Single Conference 512 Active Network-wide
bull 2 User Profiles Office Worker amp Power User
bull No VCM Hardware to Purchase for Servers
bull Centralized Licensing
bull Centralized Management
bull Linux
bull Virtualization
Avaya IP Office Server Edition License
bull Required per ldquoNoderdquo (DL360 R210 DL120 500v2)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull Unlimited Small Community Networking (SCN)
Channels
IP Office Server Edition Features
Avaya IP Office
HARDWARE
COMPONENTS
Avaya IP Office Servers
HP DL360 Supports
250 SIP Trunks Only
1500 IP Phones Only
300 one-X Portal Users
Dell R210 Supports
125 SIP Trunks Only
750 IP Phones Only
150 one-X Portal Users
Primary amp Secondary Servers Must Match
Avaya IP Office Single Site DL360
SI
Supports
250 SIP Trunks Only
1500 IP Phones Only
300 one-X Portal Users
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
300 one-X Portal Users
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
750 (DL360) or 500 (R210) one-X Portal Users
Avaya IP Office Single Site DL360
Supports
SIP T1PRI Analog Trunks
IP Digital Analog Phones
Resiliency
one-X Portal Users
750 (DL360) or 500 (R210)
Avaya IP Office DL360 Multi-site
1500 IP Phones Max
per Server
750 (DL360) or 500 (R210) one-X Users
384 Digital Analog
or IP Phones
750 IP Phones
Avaya IP Office SE Resiliency
90 added
active call
preservation
Avaya IP Office 90 Server Edition
DL360G7 R210 IPO500v2 Max
Function PRIMARY SECONDARY one-X Portal
Dedicated PRIMARY SECONDARY
one-X Portal Dedicated
EXPANSION EXPANSION 2 Servers + 30
Expansions
Manufacturer HP HP HP Dell Dell Dell Dell Avaya NA
SIPH323 Trunks 250 250 NA 125 125 NA 125 125 4250
T1PRI Channels NA NA NA NA NA NA NA 192 5760
Analog Trunks NA NA NA NA NA NA NA 204 6120
Total Users 1500 1500 NA 750 750 NA 750 384 2000
IP Phones 1500 1500 NA 750 750 NA 750 384 2000
Digital Phones NA NA NA NA NA NA NA 384 2000
Analog Phones NA NA NA NA NA NA NA 384 2000
DECT Phones 384 384 NA 384 384 NA NA 384 2000
VCM Channels 256 256 NA 128 128 NA 128 148 4952
one-X Portal Users
300 NA 750 150 NA 500 NA NA 750
Receptionists 10 10 NA 10 10 NA 10 4 32
VM Pro Ports 150 150 NA 75 75 NA NA NA 150
Conference Ports 256 256 NA 128 128 NA 128 128 512
Trunk user phone VCM amp one-X Portal user maximums cannot be achieved simultaneously
References Understanding IP Office Server Edition Solution Guide Avaya Technical Bulletin 151 amp IP Office 90 Product Update
Avaya IP Office
LICENSES
Avaya IP Office Server Edition License
bull Required per Node (Primary Secondary Expansion)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull ldquoUnlimitedrdquo Small Community Networking (SCN)
Channels
Avaya IP Office SE Primary Server
The DL360 R210 or virtualized primary server is
the single centralized license server for the
following licenses in a Server Edition network
bull Server Edition (includes Virtualized)
bull SIP Trunk
bull Avaya IP Endpoint
bull 3rd Party IP Endpoint
bull Office Worker
bull Power User
bull UMS Web Service
The primary server reserves all the licenses
necessary for its operation first Then the
primary server allocates licenses on a first
come first serve basis to the secondary server
and any expansions in the network All
centralized licenses must be assigned to the
system ID of the primary server to be available
for use by all nodes
Avaya IP Office SE Primary or Secondary
Server
The DL360 R210 or virtualized primary or
secondary servers can be the messaging
license server for the following licenses in
a Server Edition network
bull Messaging Ports
bull Messaging Text To Speech (TTS) Pro
bull Messaging Recordings Administrators
These licenses should be assigned to the
server (primary or secondary) where
Voicemail Pro is configured to function
under normal circumstances No
messaging licenses need to be
assigned to the server (primary or
secondary) acting as the failover for
Voicemail Pro [New for 90]
Avaya IP Office SE 500v2 Expansion
Each 500v2 expansion in a
Server Edition network can be the
license server for the following
licenses
bull PRI Channels
bull TAPI Wav
bull IPSec Tunneling
PRI channels TAPI Wav and
IPSec tunneling can only be
allocated to a 500v2 expansion
Avaya IP Office SE Any Node Licenses
The following licenses may be allocated to
the primary or secondary servers the
R210 expansion server or 500v2
expansion in a Server Edition network
bull Receptionist [New for 90]
bull CTI Link Pro
There is a max of 10 Receptionists on
the DL360 and R210 4 max on the
500v2 and 32 max in a single Server
Edition network
CTI Link Pro should be assigned to the
node(s) as the 3rd party vendor requiring it
recommends
Avaya IP Office SE one-X Portal Server
No licenses should
ever be assigned to
the dedicated one-X
Portal server
Avaya IP Office SE Licenses
Primary Server ndash License Server
Secondary Server ndash Receptionist
CTI Link Pro
No Licenses
PRI Channels
TAPI Wav
IPSec Tunneling
Receptionist
CTI Link Pro
Receptionist
CTI Link Pro
Avaya IP Office SE Upgrade License
bull Required per Node - Primary
Server Secondary Server
Server Expansion 500v2
Expansion -or- required per
Server Edition License
bull Not required for dedicated one-
X Portal Server
bull Assigned to primary server only
bull 302260 - IPO R9 UPG SE ADI
LIC
bull $619 List
bull MPG - 9P
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office
Reaching the Mid-Market
SME Mid-Market
bull Tactical decision bull Strategic decision
bull Buy to address technology problem bull Buy to address business problem
bull IT staff unlikely bull Small generalist IT staff
bull Owner is likely buyer bull IT may be buyer definitely strong
influencer
bull Simplicity low cost bull Simplicity features low TCO
bull Single (few) location(s) local workers bull Multiple locations distributed
workforce
bull May or may not want to grow
bull Telephony features essential to sale
bull UC is aspirational at best
bull Tend to be growing businesses
bull Invest to improve productivity
bull UC features essential to sale
Avaya IP Office
SERVER EDITION
OVERVIEW
Avaya IP Office Server Edition Highlights
bull Single Site with 2000 Users
bull 32 Sites with 2000 Users Total
bull Redundancy (DL360) + Resiliency
bull 256 Conference Ports per DL360 128 per R210 amp 500v2
bull 256 Participants in Single Conference 512 Active Network-wide
bull 2 User Profiles Office Worker amp Power User
bull No VCM Hardware to Purchase for Servers
bull Centralized Licensing
bull Centralized Management
bull Linux
bull Virtualization
Avaya IP Office Server Edition License
bull Required per ldquoNoderdquo (DL360 R210 DL120 500v2)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull Unlimited Small Community Networking (SCN)
Channels
IP Office Server Edition Features
Avaya IP Office
HARDWARE
COMPONENTS
Avaya IP Office Servers
HP DL360 Supports
250 SIP Trunks Only
1500 IP Phones Only
300 one-X Portal Users
Dell R210 Supports
125 SIP Trunks Only
750 IP Phones Only
150 one-X Portal Users
Primary amp Secondary Servers Must Match
Avaya IP Office Single Site DL360
SI
Supports
250 SIP Trunks Only
1500 IP Phones Only
300 one-X Portal Users
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
300 one-X Portal Users
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
750 (DL360) or 500 (R210) one-X Portal Users
Avaya IP Office Single Site DL360
Supports
SIP T1PRI Analog Trunks
IP Digital Analog Phones
Resiliency
one-X Portal Users
750 (DL360) or 500 (R210)
Avaya IP Office DL360 Multi-site
1500 IP Phones Max
per Server
750 (DL360) or 500 (R210) one-X Users
384 Digital Analog
or IP Phones
750 IP Phones
Avaya IP Office SE Resiliency
90 added
active call
preservation
Avaya IP Office 90 Server Edition
DL360G7 R210 IPO500v2 Max
Function PRIMARY SECONDARY one-X Portal
Dedicated PRIMARY SECONDARY
one-X Portal Dedicated
EXPANSION EXPANSION 2 Servers + 30
Expansions
Manufacturer HP HP HP Dell Dell Dell Dell Avaya NA
SIPH323 Trunks 250 250 NA 125 125 NA 125 125 4250
T1PRI Channels NA NA NA NA NA NA NA 192 5760
Analog Trunks NA NA NA NA NA NA NA 204 6120
Total Users 1500 1500 NA 750 750 NA 750 384 2000
IP Phones 1500 1500 NA 750 750 NA 750 384 2000
Digital Phones NA NA NA NA NA NA NA 384 2000
Analog Phones NA NA NA NA NA NA NA 384 2000
DECT Phones 384 384 NA 384 384 NA NA 384 2000
VCM Channels 256 256 NA 128 128 NA 128 148 4952
one-X Portal Users
300 NA 750 150 NA 500 NA NA 750
Receptionists 10 10 NA 10 10 NA 10 4 32
VM Pro Ports 150 150 NA 75 75 NA NA NA 150
Conference Ports 256 256 NA 128 128 NA 128 128 512
Trunk user phone VCM amp one-X Portal user maximums cannot be achieved simultaneously
References Understanding IP Office Server Edition Solution Guide Avaya Technical Bulletin 151 amp IP Office 90 Product Update
Avaya IP Office
LICENSES
Avaya IP Office Server Edition License
bull Required per Node (Primary Secondary Expansion)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull ldquoUnlimitedrdquo Small Community Networking (SCN)
Channels
Avaya IP Office SE Primary Server
The DL360 R210 or virtualized primary server is
the single centralized license server for the
following licenses in a Server Edition network
bull Server Edition (includes Virtualized)
bull SIP Trunk
bull Avaya IP Endpoint
bull 3rd Party IP Endpoint
bull Office Worker
bull Power User
bull UMS Web Service
The primary server reserves all the licenses
necessary for its operation first Then the
primary server allocates licenses on a first
come first serve basis to the secondary server
and any expansions in the network All
centralized licenses must be assigned to the
system ID of the primary server to be available
for use by all nodes
Avaya IP Office SE Primary or Secondary
Server
The DL360 R210 or virtualized primary or
secondary servers can be the messaging
license server for the following licenses in
a Server Edition network
bull Messaging Ports
bull Messaging Text To Speech (TTS) Pro
bull Messaging Recordings Administrators
These licenses should be assigned to the
server (primary or secondary) where
Voicemail Pro is configured to function
under normal circumstances No
messaging licenses need to be
assigned to the server (primary or
secondary) acting as the failover for
Voicemail Pro [New for 90]
Avaya IP Office SE 500v2 Expansion
Each 500v2 expansion in a
Server Edition network can be the
license server for the following
licenses
bull PRI Channels
bull TAPI Wav
bull IPSec Tunneling
PRI channels TAPI Wav and
IPSec tunneling can only be
allocated to a 500v2 expansion
Avaya IP Office SE Any Node Licenses
The following licenses may be allocated to
the primary or secondary servers the
R210 expansion server or 500v2
expansion in a Server Edition network
bull Receptionist [New for 90]
bull CTI Link Pro
There is a max of 10 Receptionists on
the DL360 and R210 4 max on the
500v2 and 32 max in a single Server
Edition network
CTI Link Pro should be assigned to the
node(s) as the 3rd party vendor requiring it
recommends
Avaya IP Office SE one-X Portal Server
No licenses should
ever be assigned to
the dedicated one-X
Portal server
Avaya IP Office SE Licenses
Primary Server ndash License Server
Secondary Server ndash Receptionist
CTI Link Pro
No Licenses
PRI Channels
TAPI Wav
IPSec Tunneling
Receptionist
CTI Link Pro
Receptionist
CTI Link Pro
Avaya IP Office SE Upgrade License
bull Required per Node - Primary
Server Secondary Server
Server Expansion 500v2
Expansion -or- required per
Server Edition License
bull Not required for dedicated one-
X Portal Server
bull Assigned to primary server only
bull 302260 - IPO R9 UPG SE ADI
LIC
bull $619 List
bull MPG - 9P
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office
SERVER EDITION
OVERVIEW
Avaya IP Office Server Edition Highlights
bull Single Site with 2000 Users
bull 32 Sites with 2000 Users Total
bull Redundancy (DL360) + Resiliency
bull 256 Conference Ports per DL360 128 per R210 amp 500v2
bull 256 Participants in Single Conference 512 Active Network-wide
bull 2 User Profiles Office Worker amp Power User
bull No VCM Hardware to Purchase for Servers
bull Centralized Licensing
bull Centralized Management
bull Linux
bull Virtualization
Avaya IP Office Server Edition License
bull Required per ldquoNoderdquo (DL360 R210 DL120 500v2)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull Unlimited Small Community Networking (SCN)
Channels
IP Office Server Edition Features
Avaya IP Office
HARDWARE
COMPONENTS
Avaya IP Office Servers
HP DL360 Supports
250 SIP Trunks Only
1500 IP Phones Only
300 one-X Portal Users
Dell R210 Supports
125 SIP Trunks Only
750 IP Phones Only
150 one-X Portal Users
Primary amp Secondary Servers Must Match
Avaya IP Office Single Site DL360
SI
Supports
250 SIP Trunks Only
1500 IP Phones Only
300 one-X Portal Users
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
300 one-X Portal Users
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
750 (DL360) or 500 (R210) one-X Portal Users
Avaya IP Office Single Site DL360
Supports
SIP T1PRI Analog Trunks
IP Digital Analog Phones
Resiliency
one-X Portal Users
750 (DL360) or 500 (R210)
Avaya IP Office DL360 Multi-site
1500 IP Phones Max
per Server
750 (DL360) or 500 (R210) one-X Users
384 Digital Analog
or IP Phones
750 IP Phones
Avaya IP Office SE Resiliency
90 added
active call
preservation
Avaya IP Office 90 Server Edition
DL360G7 R210 IPO500v2 Max
Function PRIMARY SECONDARY one-X Portal
Dedicated PRIMARY SECONDARY
one-X Portal Dedicated
EXPANSION EXPANSION 2 Servers + 30
Expansions
Manufacturer HP HP HP Dell Dell Dell Dell Avaya NA
SIPH323 Trunks 250 250 NA 125 125 NA 125 125 4250
T1PRI Channels NA NA NA NA NA NA NA 192 5760
Analog Trunks NA NA NA NA NA NA NA 204 6120
Total Users 1500 1500 NA 750 750 NA 750 384 2000
IP Phones 1500 1500 NA 750 750 NA 750 384 2000
Digital Phones NA NA NA NA NA NA NA 384 2000
Analog Phones NA NA NA NA NA NA NA 384 2000
DECT Phones 384 384 NA 384 384 NA NA 384 2000
VCM Channels 256 256 NA 128 128 NA 128 148 4952
one-X Portal Users
300 NA 750 150 NA 500 NA NA 750
Receptionists 10 10 NA 10 10 NA 10 4 32
VM Pro Ports 150 150 NA 75 75 NA NA NA 150
Conference Ports 256 256 NA 128 128 NA 128 128 512
Trunk user phone VCM amp one-X Portal user maximums cannot be achieved simultaneously
References Understanding IP Office Server Edition Solution Guide Avaya Technical Bulletin 151 amp IP Office 90 Product Update
Avaya IP Office
LICENSES
Avaya IP Office Server Edition License
bull Required per Node (Primary Secondary Expansion)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull ldquoUnlimitedrdquo Small Community Networking (SCN)
Channels
Avaya IP Office SE Primary Server
The DL360 R210 or virtualized primary server is
the single centralized license server for the
following licenses in a Server Edition network
bull Server Edition (includes Virtualized)
bull SIP Trunk
bull Avaya IP Endpoint
bull 3rd Party IP Endpoint
bull Office Worker
bull Power User
bull UMS Web Service
The primary server reserves all the licenses
necessary for its operation first Then the
primary server allocates licenses on a first
come first serve basis to the secondary server
and any expansions in the network All
centralized licenses must be assigned to the
system ID of the primary server to be available
for use by all nodes
Avaya IP Office SE Primary or Secondary
Server
The DL360 R210 or virtualized primary or
secondary servers can be the messaging
license server for the following licenses in
a Server Edition network
bull Messaging Ports
bull Messaging Text To Speech (TTS) Pro
bull Messaging Recordings Administrators
These licenses should be assigned to the
server (primary or secondary) where
Voicemail Pro is configured to function
under normal circumstances No
messaging licenses need to be
assigned to the server (primary or
secondary) acting as the failover for
Voicemail Pro [New for 90]
Avaya IP Office SE 500v2 Expansion
Each 500v2 expansion in a
Server Edition network can be the
license server for the following
licenses
bull PRI Channels
bull TAPI Wav
bull IPSec Tunneling
PRI channels TAPI Wav and
IPSec tunneling can only be
allocated to a 500v2 expansion
Avaya IP Office SE Any Node Licenses
The following licenses may be allocated to
the primary or secondary servers the
R210 expansion server or 500v2
expansion in a Server Edition network
bull Receptionist [New for 90]
bull CTI Link Pro
There is a max of 10 Receptionists on
the DL360 and R210 4 max on the
500v2 and 32 max in a single Server
Edition network
CTI Link Pro should be assigned to the
node(s) as the 3rd party vendor requiring it
recommends
Avaya IP Office SE one-X Portal Server
No licenses should
ever be assigned to
the dedicated one-X
Portal server
Avaya IP Office SE Licenses
Primary Server ndash License Server
Secondary Server ndash Receptionist
CTI Link Pro
No Licenses
PRI Channels
TAPI Wav
IPSec Tunneling
Receptionist
CTI Link Pro
Receptionist
CTI Link Pro
Avaya IP Office SE Upgrade License
bull Required per Node - Primary
Server Secondary Server
Server Expansion 500v2
Expansion -or- required per
Server Edition License
bull Not required for dedicated one-
X Portal Server
bull Assigned to primary server only
bull 302260 - IPO R9 UPG SE ADI
LIC
bull $619 List
bull MPG - 9P
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office Server Edition Highlights
bull Single Site with 2000 Users
bull 32 Sites with 2000 Users Total
bull Redundancy (DL360) + Resiliency
bull 256 Conference Ports per DL360 128 per R210 amp 500v2
bull 256 Participants in Single Conference 512 Active Network-wide
bull 2 User Profiles Office Worker amp Power User
bull No VCM Hardware to Purchase for Servers
bull Centralized Licensing
bull Centralized Management
bull Linux
bull Virtualization
Avaya IP Office Server Edition License
bull Required per ldquoNoderdquo (DL360 R210 DL120 500v2)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull Unlimited Small Community Networking (SCN)
Channels
IP Office Server Edition Features
Avaya IP Office
HARDWARE
COMPONENTS
Avaya IP Office Servers
HP DL360 Supports
250 SIP Trunks Only
1500 IP Phones Only
300 one-X Portal Users
Dell R210 Supports
125 SIP Trunks Only
750 IP Phones Only
150 one-X Portal Users
Primary amp Secondary Servers Must Match
Avaya IP Office Single Site DL360
SI
Supports
250 SIP Trunks Only
1500 IP Phones Only
300 one-X Portal Users
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
300 one-X Portal Users
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
750 (DL360) or 500 (R210) one-X Portal Users
Avaya IP Office Single Site DL360
Supports
SIP T1PRI Analog Trunks
IP Digital Analog Phones
Resiliency
one-X Portal Users
750 (DL360) or 500 (R210)
Avaya IP Office DL360 Multi-site
1500 IP Phones Max
per Server
750 (DL360) or 500 (R210) one-X Users
384 Digital Analog
or IP Phones
750 IP Phones
Avaya IP Office SE Resiliency
90 added
active call
preservation
Avaya IP Office 90 Server Edition
DL360G7 R210 IPO500v2 Max
Function PRIMARY SECONDARY one-X Portal
Dedicated PRIMARY SECONDARY
one-X Portal Dedicated
EXPANSION EXPANSION 2 Servers + 30
Expansions
Manufacturer HP HP HP Dell Dell Dell Dell Avaya NA
SIPH323 Trunks 250 250 NA 125 125 NA 125 125 4250
T1PRI Channels NA NA NA NA NA NA NA 192 5760
Analog Trunks NA NA NA NA NA NA NA 204 6120
Total Users 1500 1500 NA 750 750 NA 750 384 2000
IP Phones 1500 1500 NA 750 750 NA 750 384 2000
Digital Phones NA NA NA NA NA NA NA 384 2000
Analog Phones NA NA NA NA NA NA NA 384 2000
DECT Phones 384 384 NA 384 384 NA NA 384 2000
VCM Channels 256 256 NA 128 128 NA 128 148 4952
one-X Portal Users
300 NA 750 150 NA 500 NA NA 750
Receptionists 10 10 NA 10 10 NA 10 4 32
VM Pro Ports 150 150 NA 75 75 NA NA NA 150
Conference Ports 256 256 NA 128 128 NA 128 128 512
Trunk user phone VCM amp one-X Portal user maximums cannot be achieved simultaneously
References Understanding IP Office Server Edition Solution Guide Avaya Technical Bulletin 151 amp IP Office 90 Product Update
Avaya IP Office
LICENSES
Avaya IP Office Server Edition License
bull Required per Node (Primary Secondary Expansion)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull ldquoUnlimitedrdquo Small Community Networking (SCN)
Channels
Avaya IP Office SE Primary Server
The DL360 R210 or virtualized primary server is
the single centralized license server for the
following licenses in a Server Edition network
bull Server Edition (includes Virtualized)
bull SIP Trunk
bull Avaya IP Endpoint
bull 3rd Party IP Endpoint
bull Office Worker
bull Power User
bull UMS Web Service
The primary server reserves all the licenses
necessary for its operation first Then the
primary server allocates licenses on a first
come first serve basis to the secondary server
and any expansions in the network All
centralized licenses must be assigned to the
system ID of the primary server to be available
for use by all nodes
Avaya IP Office SE Primary or Secondary
Server
The DL360 R210 or virtualized primary or
secondary servers can be the messaging
license server for the following licenses in
a Server Edition network
bull Messaging Ports
bull Messaging Text To Speech (TTS) Pro
bull Messaging Recordings Administrators
These licenses should be assigned to the
server (primary or secondary) where
Voicemail Pro is configured to function
under normal circumstances No
messaging licenses need to be
assigned to the server (primary or
secondary) acting as the failover for
Voicemail Pro [New for 90]
Avaya IP Office SE 500v2 Expansion
Each 500v2 expansion in a
Server Edition network can be the
license server for the following
licenses
bull PRI Channels
bull TAPI Wav
bull IPSec Tunneling
PRI channels TAPI Wav and
IPSec tunneling can only be
allocated to a 500v2 expansion
Avaya IP Office SE Any Node Licenses
The following licenses may be allocated to
the primary or secondary servers the
R210 expansion server or 500v2
expansion in a Server Edition network
bull Receptionist [New for 90]
bull CTI Link Pro
There is a max of 10 Receptionists on
the DL360 and R210 4 max on the
500v2 and 32 max in a single Server
Edition network
CTI Link Pro should be assigned to the
node(s) as the 3rd party vendor requiring it
recommends
Avaya IP Office SE one-X Portal Server
No licenses should
ever be assigned to
the dedicated one-X
Portal server
Avaya IP Office SE Licenses
Primary Server ndash License Server
Secondary Server ndash Receptionist
CTI Link Pro
No Licenses
PRI Channels
TAPI Wav
IPSec Tunneling
Receptionist
CTI Link Pro
Receptionist
CTI Link Pro
Avaya IP Office SE Upgrade License
bull Required per Node - Primary
Server Secondary Server
Server Expansion 500v2
Expansion -or- required per
Server Edition License
bull Not required for dedicated one-
X Portal Server
bull Assigned to primary server only
bull 302260 - IPO R9 UPG SE ADI
LIC
bull $619 List
bull MPG - 9P
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office Server Edition License
bull Required per ldquoNoderdquo (DL360 R210 DL120 500v2)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull Unlimited Small Community Networking (SCN)
Channels
IP Office Server Edition Features
Avaya IP Office
HARDWARE
COMPONENTS
Avaya IP Office Servers
HP DL360 Supports
250 SIP Trunks Only
1500 IP Phones Only
300 one-X Portal Users
Dell R210 Supports
125 SIP Trunks Only
750 IP Phones Only
150 one-X Portal Users
Primary amp Secondary Servers Must Match
Avaya IP Office Single Site DL360
SI
Supports
250 SIP Trunks Only
1500 IP Phones Only
300 one-X Portal Users
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
300 one-X Portal Users
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
750 (DL360) or 500 (R210) one-X Portal Users
Avaya IP Office Single Site DL360
Supports
SIP T1PRI Analog Trunks
IP Digital Analog Phones
Resiliency
one-X Portal Users
750 (DL360) or 500 (R210)
Avaya IP Office DL360 Multi-site
1500 IP Phones Max
per Server
750 (DL360) or 500 (R210) one-X Users
384 Digital Analog
or IP Phones
750 IP Phones
Avaya IP Office SE Resiliency
90 added
active call
preservation
Avaya IP Office 90 Server Edition
DL360G7 R210 IPO500v2 Max
Function PRIMARY SECONDARY one-X Portal
Dedicated PRIMARY SECONDARY
one-X Portal Dedicated
EXPANSION EXPANSION 2 Servers + 30
Expansions
Manufacturer HP HP HP Dell Dell Dell Dell Avaya NA
SIPH323 Trunks 250 250 NA 125 125 NA 125 125 4250
T1PRI Channels NA NA NA NA NA NA NA 192 5760
Analog Trunks NA NA NA NA NA NA NA 204 6120
Total Users 1500 1500 NA 750 750 NA 750 384 2000
IP Phones 1500 1500 NA 750 750 NA 750 384 2000
Digital Phones NA NA NA NA NA NA NA 384 2000
Analog Phones NA NA NA NA NA NA NA 384 2000
DECT Phones 384 384 NA 384 384 NA NA 384 2000
VCM Channels 256 256 NA 128 128 NA 128 148 4952
one-X Portal Users
300 NA 750 150 NA 500 NA NA 750
Receptionists 10 10 NA 10 10 NA 10 4 32
VM Pro Ports 150 150 NA 75 75 NA NA NA 150
Conference Ports 256 256 NA 128 128 NA 128 128 512
Trunk user phone VCM amp one-X Portal user maximums cannot be achieved simultaneously
References Understanding IP Office Server Edition Solution Guide Avaya Technical Bulletin 151 amp IP Office 90 Product Update
Avaya IP Office
LICENSES
Avaya IP Office Server Edition License
bull Required per Node (Primary Secondary Expansion)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull ldquoUnlimitedrdquo Small Community Networking (SCN)
Channels
Avaya IP Office SE Primary Server
The DL360 R210 or virtualized primary server is
the single centralized license server for the
following licenses in a Server Edition network
bull Server Edition (includes Virtualized)
bull SIP Trunk
bull Avaya IP Endpoint
bull 3rd Party IP Endpoint
bull Office Worker
bull Power User
bull UMS Web Service
The primary server reserves all the licenses
necessary for its operation first Then the
primary server allocates licenses on a first
come first serve basis to the secondary server
and any expansions in the network All
centralized licenses must be assigned to the
system ID of the primary server to be available
for use by all nodes
Avaya IP Office SE Primary or Secondary
Server
The DL360 R210 or virtualized primary or
secondary servers can be the messaging
license server for the following licenses in
a Server Edition network
bull Messaging Ports
bull Messaging Text To Speech (TTS) Pro
bull Messaging Recordings Administrators
These licenses should be assigned to the
server (primary or secondary) where
Voicemail Pro is configured to function
under normal circumstances No
messaging licenses need to be
assigned to the server (primary or
secondary) acting as the failover for
Voicemail Pro [New for 90]
Avaya IP Office SE 500v2 Expansion
Each 500v2 expansion in a
Server Edition network can be the
license server for the following
licenses
bull PRI Channels
bull TAPI Wav
bull IPSec Tunneling
PRI channels TAPI Wav and
IPSec tunneling can only be
allocated to a 500v2 expansion
Avaya IP Office SE Any Node Licenses
The following licenses may be allocated to
the primary or secondary servers the
R210 expansion server or 500v2
expansion in a Server Edition network
bull Receptionist [New for 90]
bull CTI Link Pro
There is a max of 10 Receptionists on
the DL360 and R210 4 max on the
500v2 and 32 max in a single Server
Edition network
CTI Link Pro should be assigned to the
node(s) as the 3rd party vendor requiring it
recommends
Avaya IP Office SE one-X Portal Server
No licenses should
ever be assigned to
the dedicated one-X
Portal server
Avaya IP Office SE Licenses
Primary Server ndash License Server
Secondary Server ndash Receptionist
CTI Link Pro
No Licenses
PRI Channels
TAPI Wav
IPSec Tunneling
Receptionist
CTI Link Pro
Receptionist
CTI Link Pro
Avaya IP Office SE Upgrade License
bull Required per Node - Primary
Server Secondary Server
Server Expansion 500v2
Expansion -or- required per
Server Edition License
bull Not required for dedicated one-
X Portal Server
bull Assigned to primary server only
bull 302260 - IPO R9 UPG SE ADI
LIC
bull $619 List
bull MPG - 9P
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
IP Office Server Edition Features
Avaya IP Office
HARDWARE
COMPONENTS
Avaya IP Office Servers
HP DL360 Supports
250 SIP Trunks Only
1500 IP Phones Only
300 one-X Portal Users
Dell R210 Supports
125 SIP Trunks Only
750 IP Phones Only
150 one-X Portal Users
Primary amp Secondary Servers Must Match
Avaya IP Office Single Site DL360
SI
Supports
250 SIP Trunks Only
1500 IP Phones Only
300 one-X Portal Users
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
300 one-X Portal Users
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
750 (DL360) or 500 (R210) one-X Portal Users
Avaya IP Office Single Site DL360
Supports
SIP T1PRI Analog Trunks
IP Digital Analog Phones
Resiliency
one-X Portal Users
750 (DL360) or 500 (R210)
Avaya IP Office DL360 Multi-site
1500 IP Phones Max
per Server
750 (DL360) or 500 (R210) one-X Users
384 Digital Analog
or IP Phones
750 IP Phones
Avaya IP Office SE Resiliency
90 added
active call
preservation
Avaya IP Office 90 Server Edition
DL360G7 R210 IPO500v2 Max
Function PRIMARY SECONDARY one-X Portal
Dedicated PRIMARY SECONDARY
one-X Portal Dedicated
EXPANSION EXPANSION 2 Servers + 30
Expansions
Manufacturer HP HP HP Dell Dell Dell Dell Avaya NA
SIPH323 Trunks 250 250 NA 125 125 NA 125 125 4250
T1PRI Channels NA NA NA NA NA NA NA 192 5760
Analog Trunks NA NA NA NA NA NA NA 204 6120
Total Users 1500 1500 NA 750 750 NA 750 384 2000
IP Phones 1500 1500 NA 750 750 NA 750 384 2000
Digital Phones NA NA NA NA NA NA NA 384 2000
Analog Phones NA NA NA NA NA NA NA 384 2000
DECT Phones 384 384 NA 384 384 NA NA 384 2000
VCM Channels 256 256 NA 128 128 NA 128 148 4952
one-X Portal Users
300 NA 750 150 NA 500 NA NA 750
Receptionists 10 10 NA 10 10 NA 10 4 32
VM Pro Ports 150 150 NA 75 75 NA NA NA 150
Conference Ports 256 256 NA 128 128 NA 128 128 512
Trunk user phone VCM amp one-X Portal user maximums cannot be achieved simultaneously
References Understanding IP Office Server Edition Solution Guide Avaya Technical Bulletin 151 amp IP Office 90 Product Update
Avaya IP Office
LICENSES
Avaya IP Office Server Edition License
bull Required per Node (Primary Secondary Expansion)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull ldquoUnlimitedrdquo Small Community Networking (SCN)
Channels
Avaya IP Office SE Primary Server
The DL360 R210 or virtualized primary server is
the single centralized license server for the
following licenses in a Server Edition network
bull Server Edition (includes Virtualized)
bull SIP Trunk
bull Avaya IP Endpoint
bull 3rd Party IP Endpoint
bull Office Worker
bull Power User
bull UMS Web Service
The primary server reserves all the licenses
necessary for its operation first Then the
primary server allocates licenses on a first
come first serve basis to the secondary server
and any expansions in the network All
centralized licenses must be assigned to the
system ID of the primary server to be available
for use by all nodes
Avaya IP Office SE Primary or Secondary
Server
The DL360 R210 or virtualized primary or
secondary servers can be the messaging
license server for the following licenses in
a Server Edition network
bull Messaging Ports
bull Messaging Text To Speech (TTS) Pro
bull Messaging Recordings Administrators
These licenses should be assigned to the
server (primary or secondary) where
Voicemail Pro is configured to function
under normal circumstances No
messaging licenses need to be
assigned to the server (primary or
secondary) acting as the failover for
Voicemail Pro [New for 90]
Avaya IP Office SE 500v2 Expansion
Each 500v2 expansion in a
Server Edition network can be the
license server for the following
licenses
bull PRI Channels
bull TAPI Wav
bull IPSec Tunneling
PRI channels TAPI Wav and
IPSec tunneling can only be
allocated to a 500v2 expansion
Avaya IP Office SE Any Node Licenses
The following licenses may be allocated to
the primary or secondary servers the
R210 expansion server or 500v2
expansion in a Server Edition network
bull Receptionist [New for 90]
bull CTI Link Pro
There is a max of 10 Receptionists on
the DL360 and R210 4 max on the
500v2 and 32 max in a single Server
Edition network
CTI Link Pro should be assigned to the
node(s) as the 3rd party vendor requiring it
recommends
Avaya IP Office SE one-X Portal Server
No licenses should
ever be assigned to
the dedicated one-X
Portal server
Avaya IP Office SE Licenses
Primary Server ndash License Server
Secondary Server ndash Receptionist
CTI Link Pro
No Licenses
PRI Channels
TAPI Wav
IPSec Tunneling
Receptionist
CTI Link Pro
Receptionist
CTI Link Pro
Avaya IP Office SE Upgrade License
bull Required per Node - Primary
Server Secondary Server
Server Expansion 500v2
Expansion -or- required per
Server Edition License
bull Not required for dedicated one-
X Portal Server
bull Assigned to primary server only
bull 302260 - IPO R9 UPG SE ADI
LIC
bull $619 List
bull MPG - 9P
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office
HARDWARE
COMPONENTS
Avaya IP Office Servers
HP DL360 Supports
250 SIP Trunks Only
1500 IP Phones Only
300 one-X Portal Users
Dell R210 Supports
125 SIP Trunks Only
750 IP Phones Only
150 one-X Portal Users
Primary amp Secondary Servers Must Match
Avaya IP Office Single Site DL360
SI
Supports
250 SIP Trunks Only
1500 IP Phones Only
300 one-X Portal Users
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
300 one-X Portal Users
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
750 (DL360) or 500 (R210) one-X Portal Users
Avaya IP Office Single Site DL360
Supports
SIP T1PRI Analog Trunks
IP Digital Analog Phones
Resiliency
one-X Portal Users
750 (DL360) or 500 (R210)
Avaya IP Office DL360 Multi-site
1500 IP Phones Max
per Server
750 (DL360) or 500 (R210) one-X Users
384 Digital Analog
or IP Phones
750 IP Phones
Avaya IP Office SE Resiliency
90 added
active call
preservation
Avaya IP Office 90 Server Edition
DL360G7 R210 IPO500v2 Max
Function PRIMARY SECONDARY one-X Portal
Dedicated PRIMARY SECONDARY
one-X Portal Dedicated
EXPANSION EXPANSION 2 Servers + 30
Expansions
Manufacturer HP HP HP Dell Dell Dell Dell Avaya NA
SIPH323 Trunks 250 250 NA 125 125 NA 125 125 4250
T1PRI Channels NA NA NA NA NA NA NA 192 5760
Analog Trunks NA NA NA NA NA NA NA 204 6120
Total Users 1500 1500 NA 750 750 NA 750 384 2000
IP Phones 1500 1500 NA 750 750 NA 750 384 2000
Digital Phones NA NA NA NA NA NA NA 384 2000
Analog Phones NA NA NA NA NA NA NA 384 2000
DECT Phones 384 384 NA 384 384 NA NA 384 2000
VCM Channels 256 256 NA 128 128 NA 128 148 4952
one-X Portal Users
300 NA 750 150 NA 500 NA NA 750
Receptionists 10 10 NA 10 10 NA 10 4 32
VM Pro Ports 150 150 NA 75 75 NA NA NA 150
Conference Ports 256 256 NA 128 128 NA 128 128 512
Trunk user phone VCM amp one-X Portal user maximums cannot be achieved simultaneously
References Understanding IP Office Server Edition Solution Guide Avaya Technical Bulletin 151 amp IP Office 90 Product Update
Avaya IP Office
LICENSES
Avaya IP Office Server Edition License
bull Required per Node (Primary Secondary Expansion)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull ldquoUnlimitedrdquo Small Community Networking (SCN)
Channels
Avaya IP Office SE Primary Server
The DL360 R210 or virtualized primary server is
the single centralized license server for the
following licenses in a Server Edition network
bull Server Edition (includes Virtualized)
bull SIP Trunk
bull Avaya IP Endpoint
bull 3rd Party IP Endpoint
bull Office Worker
bull Power User
bull UMS Web Service
The primary server reserves all the licenses
necessary for its operation first Then the
primary server allocates licenses on a first
come first serve basis to the secondary server
and any expansions in the network All
centralized licenses must be assigned to the
system ID of the primary server to be available
for use by all nodes
Avaya IP Office SE Primary or Secondary
Server
The DL360 R210 or virtualized primary or
secondary servers can be the messaging
license server for the following licenses in
a Server Edition network
bull Messaging Ports
bull Messaging Text To Speech (TTS) Pro
bull Messaging Recordings Administrators
These licenses should be assigned to the
server (primary or secondary) where
Voicemail Pro is configured to function
under normal circumstances No
messaging licenses need to be
assigned to the server (primary or
secondary) acting as the failover for
Voicemail Pro [New for 90]
Avaya IP Office SE 500v2 Expansion
Each 500v2 expansion in a
Server Edition network can be the
license server for the following
licenses
bull PRI Channels
bull TAPI Wav
bull IPSec Tunneling
PRI channels TAPI Wav and
IPSec tunneling can only be
allocated to a 500v2 expansion
Avaya IP Office SE Any Node Licenses
The following licenses may be allocated to
the primary or secondary servers the
R210 expansion server or 500v2
expansion in a Server Edition network
bull Receptionist [New for 90]
bull CTI Link Pro
There is a max of 10 Receptionists on
the DL360 and R210 4 max on the
500v2 and 32 max in a single Server
Edition network
CTI Link Pro should be assigned to the
node(s) as the 3rd party vendor requiring it
recommends
Avaya IP Office SE one-X Portal Server
No licenses should
ever be assigned to
the dedicated one-X
Portal server
Avaya IP Office SE Licenses
Primary Server ndash License Server
Secondary Server ndash Receptionist
CTI Link Pro
No Licenses
PRI Channels
TAPI Wav
IPSec Tunneling
Receptionist
CTI Link Pro
Receptionist
CTI Link Pro
Avaya IP Office SE Upgrade License
bull Required per Node - Primary
Server Secondary Server
Server Expansion 500v2
Expansion -or- required per
Server Edition License
bull Not required for dedicated one-
X Portal Server
bull Assigned to primary server only
bull 302260 - IPO R9 UPG SE ADI
LIC
bull $619 List
bull MPG - 9P
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office Servers
HP DL360 Supports
250 SIP Trunks Only
1500 IP Phones Only
300 one-X Portal Users
Dell R210 Supports
125 SIP Trunks Only
750 IP Phones Only
150 one-X Portal Users
Primary amp Secondary Servers Must Match
Avaya IP Office Single Site DL360
SI
Supports
250 SIP Trunks Only
1500 IP Phones Only
300 one-X Portal Users
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
300 one-X Portal Users
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
750 (DL360) or 500 (R210) one-X Portal Users
Avaya IP Office Single Site DL360
Supports
SIP T1PRI Analog Trunks
IP Digital Analog Phones
Resiliency
one-X Portal Users
750 (DL360) or 500 (R210)
Avaya IP Office DL360 Multi-site
1500 IP Phones Max
per Server
750 (DL360) or 500 (R210) one-X Users
384 Digital Analog
or IP Phones
750 IP Phones
Avaya IP Office SE Resiliency
90 added
active call
preservation
Avaya IP Office 90 Server Edition
DL360G7 R210 IPO500v2 Max
Function PRIMARY SECONDARY one-X Portal
Dedicated PRIMARY SECONDARY
one-X Portal Dedicated
EXPANSION EXPANSION 2 Servers + 30
Expansions
Manufacturer HP HP HP Dell Dell Dell Dell Avaya NA
SIPH323 Trunks 250 250 NA 125 125 NA 125 125 4250
T1PRI Channels NA NA NA NA NA NA NA 192 5760
Analog Trunks NA NA NA NA NA NA NA 204 6120
Total Users 1500 1500 NA 750 750 NA 750 384 2000
IP Phones 1500 1500 NA 750 750 NA 750 384 2000
Digital Phones NA NA NA NA NA NA NA 384 2000
Analog Phones NA NA NA NA NA NA NA 384 2000
DECT Phones 384 384 NA 384 384 NA NA 384 2000
VCM Channels 256 256 NA 128 128 NA 128 148 4952
one-X Portal Users
300 NA 750 150 NA 500 NA NA 750
Receptionists 10 10 NA 10 10 NA 10 4 32
VM Pro Ports 150 150 NA 75 75 NA NA NA 150
Conference Ports 256 256 NA 128 128 NA 128 128 512
Trunk user phone VCM amp one-X Portal user maximums cannot be achieved simultaneously
References Understanding IP Office Server Edition Solution Guide Avaya Technical Bulletin 151 amp IP Office 90 Product Update
Avaya IP Office
LICENSES
Avaya IP Office Server Edition License
bull Required per Node (Primary Secondary Expansion)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull ldquoUnlimitedrdquo Small Community Networking (SCN)
Channels
Avaya IP Office SE Primary Server
The DL360 R210 or virtualized primary server is
the single centralized license server for the
following licenses in a Server Edition network
bull Server Edition (includes Virtualized)
bull SIP Trunk
bull Avaya IP Endpoint
bull 3rd Party IP Endpoint
bull Office Worker
bull Power User
bull UMS Web Service
The primary server reserves all the licenses
necessary for its operation first Then the
primary server allocates licenses on a first
come first serve basis to the secondary server
and any expansions in the network All
centralized licenses must be assigned to the
system ID of the primary server to be available
for use by all nodes
Avaya IP Office SE Primary or Secondary
Server
The DL360 R210 or virtualized primary or
secondary servers can be the messaging
license server for the following licenses in
a Server Edition network
bull Messaging Ports
bull Messaging Text To Speech (TTS) Pro
bull Messaging Recordings Administrators
These licenses should be assigned to the
server (primary or secondary) where
Voicemail Pro is configured to function
under normal circumstances No
messaging licenses need to be
assigned to the server (primary or
secondary) acting as the failover for
Voicemail Pro [New for 90]
Avaya IP Office SE 500v2 Expansion
Each 500v2 expansion in a
Server Edition network can be the
license server for the following
licenses
bull PRI Channels
bull TAPI Wav
bull IPSec Tunneling
PRI channels TAPI Wav and
IPSec tunneling can only be
allocated to a 500v2 expansion
Avaya IP Office SE Any Node Licenses
The following licenses may be allocated to
the primary or secondary servers the
R210 expansion server or 500v2
expansion in a Server Edition network
bull Receptionist [New for 90]
bull CTI Link Pro
There is a max of 10 Receptionists on
the DL360 and R210 4 max on the
500v2 and 32 max in a single Server
Edition network
CTI Link Pro should be assigned to the
node(s) as the 3rd party vendor requiring it
recommends
Avaya IP Office SE one-X Portal Server
No licenses should
ever be assigned to
the dedicated one-X
Portal server
Avaya IP Office SE Licenses
Primary Server ndash License Server
Secondary Server ndash Receptionist
CTI Link Pro
No Licenses
PRI Channels
TAPI Wav
IPSec Tunneling
Receptionist
CTI Link Pro
Receptionist
CTI Link Pro
Avaya IP Office SE Upgrade License
bull Required per Node - Primary
Server Secondary Server
Server Expansion 500v2
Expansion -or- required per
Server Edition License
bull Not required for dedicated one-
X Portal Server
bull Assigned to primary server only
bull 302260 - IPO R9 UPG SE ADI
LIC
bull $619 List
bull MPG - 9P
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office Single Site DL360
SI
Supports
250 SIP Trunks Only
1500 IP Phones Only
300 one-X Portal Users
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
300 one-X Portal Users
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
750 (DL360) or 500 (R210) one-X Portal Users
Avaya IP Office Single Site DL360
Supports
SIP T1PRI Analog Trunks
IP Digital Analog Phones
Resiliency
one-X Portal Users
750 (DL360) or 500 (R210)
Avaya IP Office DL360 Multi-site
1500 IP Phones Max
per Server
750 (DL360) or 500 (R210) one-X Users
384 Digital Analog
or IP Phones
750 IP Phones
Avaya IP Office SE Resiliency
90 added
active call
preservation
Avaya IP Office 90 Server Edition
DL360G7 R210 IPO500v2 Max
Function PRIMARY SECONDARY one-X Portal
Dedicated PRIMARY SECONDARY
one-X Portal Dedicated
EXPANSION EXPANSION 2 Servers + 30
Expansions
Manufacturer HP HP HP Dell Dell Dell Dell Avaya NA
SIPH323 Trunks 250 250 NA 125 125 NA 125 125 4250
T1PRI Channels NA NA NA NA NA NA NA 192 5760
Analog Trunks NA NA NA NA NA NA NA 204 6120
Total Users 1500 1500 NA 750 750 NA 750 384 2000
IP Phones 1500 1500 NA 750 750 NA 750 384 2000
Digital Phones NA NA NA NA NA NA NA 384 2000
Analog Phones NA NA NA NA NA NA NA 384 2000
DECT Phones 384 384 NA 384 384 NA NA 384 2000
VCM Channels 256 256 NA 128 128 NA 128 148 4952
one-X Portal Users
300 NA 750 150 NA 500 NA NA 750
Receptionists 10 10 NA 10 10 NA 10 4 32
VM Pro Ports 150 150 NA 75 75 NA NA NA 150
Conference Ports 256 256 NA 128 128 NA 128 128 512
Trunk user phone VCM amp one-X Portal user maximums cannot be achieved simultaneously
References Understanding IP Office Server Edition Solution Guide Avaya Technical Bulletin 151 amp IP Office 90 Product Update
Avaya IP Office
LICENSES
Avaya IP Office Server Edition License
bull Required per Node (Primary Secondary Expansion)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull ldquoUnlimitedrdquo Small Community Networking (SCN)
Channels
Avaya IP Office SE Primary Server
The DL360 R210 or virtualized primary server is
the single centralized license server for the
following licenses in a Server Edition network
bull Server Edition (includes Virtualized)
bull SIP Trunk
bull Avaya IP Endpoint
bull 3rd Party IP Endpoint
bull Office Worker
bull Power User
bull UMS Web Service
The primary server reserves all the licenses
necessary for its operation first Then the
primary server allocates licenses on a first
come first serve basis to the secondary server
and any expansions in the network All
centralized licenses must be assigned to the
system ID of the primary server to be available
for use by all nodes
Avaya IP Office SE Primary or Secondary
Server
The DL360 R210 or virtualized primary or
secondary servers can be the messaging
license server for the following licenses in
a Server Edition network
bull Messaging Ports
bull Messaging Text To Speech (TTS) Pro
bull Messaging Recordings Administrators
These licenses should be assigned to the
server (primary or secondary) where
Voicemail Pro is configured to function
under normal circumstances No
messaging licenses need to be
assigned to the server (primary or
secondary) acting as the failover for
Voicemail Pro [New for 90]
Avaya IP Office SE 500v2 Expansion
Each 500v2 expansion in a
Server Edition network can be the
license server for the following
licenses
bull PRI Channels
bull TAPI Wav
bull IPSec Tunneling
PRI channels TAPI Wav and
IPSec tunneling can only be
allocated to a 500v2 expansion
Avaya IP Office SE Any Node Licenses
The following licenses may be allocated to
the primary or secondary servers the
R210 expansion server or 500v2
expansion in a Server Edition network
bull Receptionist [New for 90]
bull CTI Link Pro
There is a max of 10 Receptionists on
the DL360 and R210 4 max on the
500v2 and 32 max in a single Server
Edition network
CTI Link Pro should be assigned to the
node(s) as the 3rd party vendor requiring it
recommends
Avaya IP Office SE one-X Portal Server
No licenses should
ever be assigned to
the dedicated one-X
Portal server
Avaya IP Office SE Licenses
Primary Server ndash License Server
Secondary Server ndash Receptionist
CTI Link Pro
No Licenses
PRI Channels
TAPI Wav
IPSec Tunneling
Receptionist
CTI Link Pro
Receptionist
CTI Link Pro
Avaya IP Office SE Upgrade License
bull Required per Node - Primary
Server Secondary Server
Server Expansion 500v2
Expansion -or- required per
Server Edition License
bull Not required for dedicated one-
X Portal Server
bull Assigned to primary server only
bull 302260 - IPO R9 UPG SE ADI
LIC
bull $619 List
bull MPG - 9P
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
300 one-X Portal Users
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
750 (DL360) or 500 (R210) one-X Portal Users
Avaya IP Office Single Site DL360
Supports
SIP T1PRI Analog Trunks
IP Digital Analog Phones
Resiliency
one-X Portal Users
750 (DL360) or 500 (R210)
Avaya IP Office DL360 Multi-site
1500 IP Phones Max
per Server
750 (DL360) or 500 (R210) one-X Users
384 Digital Analog
or IP Phones
750 IP Phones
Avaya IP Office SE Resiliency
90 added
active call
preservation
Avaya IP Office 90 Server Edition
DL360G7 R210 IPO500v2 Max
Function PRIMARY SECONDARY one-X Portal
Dedicated PRIMARY SECONDARY
one-X Portal Dedicated
EXPANSION EXPANSION 2 Servers + 30
Expansions
Manufacturer HP HP HP Dell Dell Dell Dell Avaya NA
SIPH323 Trunks 250 250 NA 125 125 NA 125 125 4250
T1PRI Channels NA NA NA NA NA NA NA 192 5760
Analog Trunks NA NA NA NA NA NA NA 204 6120
Total Users 1500 1500 NA 750 750 NA 750 384 2000
IP Phones 1500 1500 NA 750 750 NA 750 384 2000
Digital Phones NA NA NA NA NA NA NA 384 2000
Analog Phones NA NA NA NA NA NA NA 384 2000
DECT Phones 384 384 NA 384 384 NA NA 384 2000
VCM Channels 256 256 NA 128 128 NA 128 148 4952
one-X Portal Users
300 NA 750 150 NA 500 NA NA 750
Receptionists 10 10 NA 10 10 NA 10 4 32
VM Pro Ports 150 150 NA 75 75 NA NA NA 150
Conference Ports 256 256 NA 128 128 NA 128 128 512
Trunk user phone VCM amp one-X Portal user maximums cannot be achieved simultaneously
References Understanding IP Office Server Edition Solution Guide Avaya Technical Bulletin 151 amp IP Office 90 Product Update
Avaya IP Office
LICENSES
Avaya IP Office Server Edition License
bull Required per Node (Primary Secondary Expansion)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull ldquoUnlimitedrdquo Small Community Networking (SCN)
Channels
Avaya IP Office SE Primary Server
The DL360 R210 or virtualized primary server is
the single centralized license server for the
following licenses in a Server Edition network
bull Server Edition (includes Virtualized)
bull SIP Trunk
bull Avaya IP Endpoint
bull 3rd Party IP Endpoint
bull Office Worker
bull Power User
bull UMS Web Service
The primary server reserves all the licenses
necessary for its operation first Then the
primary server allocates licenses on a first
come first serve basis to the secondary server
and any expansions in the network All
centralized licenses must be assigned to the
system ID of the primary server to be available
for use by all nodes
Avaya IP Office SE Primary or Secondary
Server
The DL360 R210 or virtualized primary or
secondary servers can be the messaging
license server for the following licenses in
a Server Edition network
bull Messaging Ports
bull Messaging Text To Speech (TTS) Pro
bull Messaging Recordings Administrators
These licenses should be assigned to the
server (primary or secondary) where
Voicemail Pro is configured to function
under normal circumstances No
messaging licenses need to be
assigned to the server (primary or
secondary) acting as the failover for
Voicemail Pro [New for 90]
Avaya IP Office SE 500v2 Expansion
Each 500v2 expansion in a
Server Edition network can be the
license server for the following
licenses
bull PRI Channels
bull TAPI Wav
bull IPSec Tunneling
PRI channels TAPI Wav and
IPSec tunneling can only be
allocated to a 500v2 expansion
Avaya IP Office SE Any Node Licenses
The following licenses may be allocated to
the primary or secondary servers the
R210 expansion server or 500v2
expansion in a Server Edition network
bull Receptionist [New for 90]
bull CTI Link Pro
There is a max of 10 Receptionists on
the DL360 and R210 4 max on the
500v2 and 32 max in a single Server
Edition network
CTI Link Pro should be assigned to the
node(s) as the 3rd party vendor requiring it
recommends
Avaya IP Office SE one-X Portal Server
No licenses should
ever be assigned to
the dedicated one-X
Portal server
Avaya IP Office SE Licenses
Primary Server ndash License Server
Secondary Server ndash Receptionist
CTI Link Pro
No Licenses
PRI Channels
TAPI Wav
IPSec Tunneling
Receptionist
CTI Link Pro
Receptionist
CTI Link Pro
Avaya IP Office SE Upgrade License
bull Required per Node - Primary
Server Secondary Server
Server Expansion 500v2
Expansion -or- required per
Server Edition License
bull Not required for dedicated one-
X Portal Server
bull Assigned to primary server only
bull 302260 - IPO R9 UPG SE ADI
LIC
bull $619 List
bull MPG - 9P
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office Single Site DL360
Supports
500 SIP Trunks Only
2000 IP Phones Only
Resiliency
750 (DL360) or 500 (R210) one-X Portal Users
Avaya IP Office Single Site DL360
Supports
SIP T1PRI Analog Trunks
IP Digital Analog Phones
Resiliency
one-X Portal Users
750 (DL360) or 500 (R210)
Avaya IP Office DL360 Multi-site
1500 IP Phones Max
per Server
750 (DL360) or 500 (R210) one-X Users
384 Digital Analog
or IP Phones
750 IP Phones
Avaya IP Office SE Resiliency
90 added
active call
preservation
Avaya IP Office 90 Server Edition
DL360G7 R210 IPO500v2 Max
Function PRIMARY SECONDARY one-X Portal
Dedicated PRIMARY SECONDARY
one-X Portal Dedicated
EXPANSION EXPANSION 2 Servers + 30
Expansions
Manufacturer HP HP HP Dell Dell Dell Dell Avaya NA
SIPH323 Trunks 250 250 NA 125 125 NA 125 125 4250
T1PRI Channels NA NA NA NA NA NA NA 192 5760
Analog Trunks NA NA NA NA NA NA NA 204 6120
Total Users 1500 1500 NA 750 750 NA 750 384 2000
IP Phones 1500 1500 NA 750 750 NA 750 384 2000
Digital Phones NA NA NA NA NA NA NA 384 2000
Analog Phones NA NA NA NA NA NA NA 384 2000
DECT Phones 384 384 NA 384 384 NA NA 384 2000
VCM Channels 256 256 NA 128 128 NA 128 148 4952
one-X Portal Users
300 NA 750 150 NA 500 NA NA 750
Receptionists 10 10 NA 10 10 NA 10 4 32
VM Pro Ports 150 150 NA 75 75 NA NA NA 150
Conference Ports 256 256 NA 128 128 NA 128 128 512
Trunk user phone VCM amp one-X Portal user maximums cannot be achieved simultaneously
References Understanding IP Office Server Edition Solution Guide Avaya Technical Bulletin 151 amp IP Office 90 Product Update
Avaya IP Office
LICENSES
Avaya IP Office Server Edition License
bull Required per Node (Primary Secondary Expansion)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull ldquoUnlimitedrdquo Small Community Networking (SCN)
Channels
Avaya IP Office SE Primary Server
The DL360 R210 or virtualized primary server is
the single centralized license server for the
following licenses in a Server Edition network
bull Server Edition (includes Virtualized)
bull SIP Trunk
bull Avaya IP Endpoint
bull 3rd Party IP Endpoint
bull Office Worker
bull Power User
bull UMS Web Service
The primary server reserves all the licenses
necessary for its operation first Then the
primary server allocates licenses on a first
come first serve basis to the secondary server
and any expansions in the network All
centralized licenses must be assigned to the
system ID of the primary server to be available
for use by all nodes
Avaya IP Office SE Primary or Secondary
Server
The DL360 R210 or virtualized primary or
secondary servers can be the messaging
license server for the following licenses in
a Server Edition network
bull Messaging Ports
bull Messaging Text To Speech (TTS) Pro
bull Messaging Recordings Administrators
These licenses should be assigned to the
server (primary or secondary) where
Voicemail Pro is configured to function
under normal circumstances No
messaging licenses need to be
assigned to the server (primary or
secondary) acting as the failover for
Voicemail Pro [New for 90]
Avaya IP Office SE 500v2 Expansion
Each 500v2 expansion in a
Server Edition network can be the
license server for the following
licenses
bull PRI Channels
bull TAPI Wav
bull IPSec Tunneling
PRI channels TAPI Wav and
IPSec tunneling can only be
allocated to a 500v2 expansion
Avaya IP Office SE Any Node Licenses
The following licenses may be allocated to
the primary or secondary servers the
R210 expansion server or 500v2
expansion in a Server Edition network
bull Receptionist [New for 90]
bull CTI Link Pro
There is a max of 10 Receptionists on
the DL360 and R210 4 max on the
500v2 and 32 max in a single Server
Edition network
CTI Link Pro should be assigned to the
node(s) as the 3rd party vendor requiring it
recommends
Avaya IP Office SE one-X Portal Server
No licenses should
ever be assigned to
the dedicated one-X
Portal server
Avaya IP Office SE Licenses
Primary Server ndash License Server
Secondary Server ndash Receptionist
CTI Link Pro
No Licenses
PRI Channels
TAPI Wav
IPSec Tunneling
Receptionist
CTI Link Pro
Receptionist
CTI Link Pro
Avaya IP Office SE Upgrade License
bull Required per Node - Primary
Server Secondary Server
Server Expansion 500v2
Expansion -or- required per
Server Edition License
bull Not required for dedicated one-
X Portal Server
bull Assigned to primary server only
bull 302260 - IPO R9 UPG SE ADI
LIC
bull $619 List
bull MPG - 9P
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office Single Site DL360
Supports
SIP T1PRI Analog Trunks
IP Digital Analog Phones
Resiliency
one-X Portal Users
750 (DL360) or 500 (R210)
Avaya IP Office DL360 Multi-site
1500 IP Phones Max
per Server
750 (DL360) or 500 (R210) one-X Users
384 Digital Analog
or IP Phones
750 IP Phones
Avaya IP Office SE Resiliency
90 added
active call
preservation
Avaya IP Office 90 Server Edition
DL360G7 R210 IPO500v2 Max
Function PRIMARY SECONDARY one-X Portal
Dedicated PRIMARY SECONDARY
one-X Portal Dedicated
EXPANSION EXPANSION 2 Servers + 30
Expansions
Manufacturer HP HP HP Dell Dell Dell Dell Avaya NA
SIPH323 Trunks 250 250 NA 125 125 NA 125 125 4250
T1PRI Channels NA NA NA NA NA NA NA 192 5760
Analog Trunks NA NA NA NA NA NA NA 204 6120
Total Users 1500 1500 NA 750 750 NA 750 384 2000
IP Phones 1500 1500 NA 750 750 NA 750 384 2000
Digital Phones NA NA NA NA NA NA NA 384 2000
Analog Phones NA NA NA NA NA NA NA 384 2000
DECT Phones 384 384 NA 384 384 NA NA 384 2000
VCM Channels 256 256 NA 128 128 NA 128 148 4952
one-X Portal Users
300 NA 750 150 NA 500 NA NA 750
Receptionists 10 10 NA 10 10 NA 10 4 32
VM Pro Ports 150 150 NA 75 75 NA NA NA 150
Conference Ports 256 256 NA 128 128 NA 128 128 512
Trunk user phone VCM amp one-X Portal user maximums cannot be achieved simultaneously
References Understanding IP Office Server Edition Solution Guide Avaya Technical Bulletin 151 amp IP Office 90 Product Update
Avaya IP Office
LICENSES
Avaya IP Office Server Edition License
bull Required per Node (Primary Secondary Expansion)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull ldquoUnlimitedrdquo Small Community Networking (SCN)
Channels
Avaya IP Office SE Primary Server
The DL360 R210 or virtualized primary server is
the single centralized license server for the
following licenses in a Server Edition network
bull Server Edition (includes Virtualized)
bull SIP Trunk
bull Avaya IP Endpoint
bull 3rd Party IP Endpoint
bull Office Worker
bull Power User
bull UMS Web Service
The primary server reserves all the licenses
necessary for its operation first Then the
primary server allocates licenses on a first
come first serve basis to the secondary server
and any expansions in the network All
centralized licenses must be assigned to the
system ID of the primary server to be available
for use by all nodes
Avaya IP Office SE Primary or Secondary
Server
The DL360 R210 or virtualized primary or
secondary servers can be the messaging
license server for the following licenses in
a Server Edition network
bull Messaging Ports
bull Messaging Text To Speech (TTS) Pro
bull Messaging Recordings Administrators
These licenses should be assigned to the
server (primary or secondary) where
Voicemail Pro is configured to function
under normal circumstances No
messaging licenses need to be
assigned to the server (primary or
secondary) acting as the failover for
Voicemail Pro [New for 90]
Avaya IP Office SE 500v2 Expansion
Each 500v2 expansion in a
Server Edition network can be the
license server for the following
licenses
bull PRI Channels
bull TAPI Wav
bull IPSec Tunneling
PRI channels TAPI Wav and
IPSec tunneling can only be
allocated to a 500v2 expansion
Avaya IP Office SE Any Node Licenses
The following licenses may be allocated to
the primary or secondary servers the
R210 expansion server or 500v2
expansion in a Server Edition network
bull Receptionist [New for 90]
bull CTI Link Pro
There is a max of 10 Receptionists on
the DL360 and R210 4 max on the
500v2 and 32 max in a single Server
Edition network
CTI Link Pro should be assigned to the
node(s) as the 3rd party vendor requiring it
recommends
Avaya IP Office SE one-X Portal Server
No licenses should
ever be assigned to
the dedicated one-X
Portal server
Avaya IP Office SE Licenses
Primary Server ndash License Server
Secondary Server ndash Receptionist
CTI Link Pro
No Licenses
PRI Channels
TAPI Wav
IPSec Tunneling
Receptionist
CTI Link Pro
Receptionist
CTI Link Pro
Avaya IP Office SE Upgrade License
bull Required per Node - Primary
Server Secondary Server
Server Expansion 500v2
Expansion -or- required per
Server Edition License
bull Not required for dedicated one-
X Portal Server
bull Assigned to primary server only
bull 302260 - IPO R9 UPG SE ADI
LIC
bull $619 List
bull MPG - 9P
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office DL360 Multi-site
1500 IP Phones Max
per Server
750 (DL360) or 500 (R210) one-X Users
384 Digital Analog
or IP Phones
750 IP Phones
Avaya IP Office SE Resiliency
90 added
active call
preservation
Avaya IP Office 90 Server Edition
DL360G7 R210 IPO500v2 Max
Function PRIMARY SECONDARY one-X Portal
Dedicated PRIMARY SECONDARY
one-X Portal Dedicated
EXPANSION EXPANSION 2 Servers + 30
Expansions
Manufacturer HP HP HP Dell Dell Dell Dell Avaya NA
SIPH323 Trunks 250 250 NA 125 125 NA 125 125 4250
T1PRI Channels NA NA NA NA NA NA NA 192 5760
Analog Trunks NA NA NA NA NA NA NA 204 6120
Total Users 1500 1500 NA 750 750 NA 750 384 2000
IP Phones 1500 1500 NA 750 750 NA 750 384 2000
Digital Phones NA NA NA NA NA NA NA 384 2000
Analog Phones NA NA NA NA NA NA NA 384 2000
DECT Phones 384 384 NA 384 384 NA NA 384 2000
VCM Channels 256 256 NA 128 128 NA 128 148 4952
one-X Portal Users
300 NA 750 150 NA 500 NA NA 750
Receptionists 10 10 NA 10 10 NA 10 4 32
VM Pro Ports 150 150 NA 75 75 NA NA NA 150
Conference Ports 256 256 NA 128 128 NA 128 128 512
Trunk user phone VCM amp one-X Portal user maximums cannot be achieved simultaneously
References Understanding IP Office Server Edition Solution Guide Avaya Technical Bulletin 151 amp IP Office 90 Product Update
Avaya IP Office
LICENSES
Avaya IP Office Server Edition License
bull Required per Node (Primary Secondary Expansion)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull ldquoUnlimitedrdquo Small Community Networking (SCN)
Channels
Avaya IP Office SE Primary Server
The DL360 R210 or virtualized primary server is
the single centralized license server for the
following licenses in a Server Edition network
bull Server Edition (includes Virtualized)
bull SIP Trunk
bull Avaya IP Endpoint
bull 3rd Party IP Endpoint
bull Office Worker
bull Power User
bull UMS Web Service
The primary server reserves all the licenses
necessary for its operation first Then the
primary server allocates licenses on a first
come first serve basis to the secondary server
and any expansions in the network All
centralized licenses must be assigned to the
system ID of the primary server to be available
for use by all nodes
Avaya IP Office SE Primary or Secondary
Server
The DL360 R210 or virtualized primary or
secondary servers can be the messaging
license server for the following licenses in
a Server Edition network
bull Messaging Ports
bull Messaging Text To Speech (TTS) Pro
bull Messaging Recordings Administrators
These licenses should be assigned to the
server (primary or secondary) where
Voicemail Pro is configured to function
under normal circumstances No
messaging licenses need to be
assigned to the server (primary or
secondary) acting as the failover for
Voicemail Pro [New for 90]
Avaya IP Office SE 500v2 Expansion
Each 500v2 expansion in a
Server Edition network can be the
license server for the following
licenses
bull PRI Channels
bull TAPI Wav
bull IPSec Tunneling
PRI channels TAPI Wav and
IPSec tunneling can only be
allocated to a 500v2 expansion
Avaya IP Office SE Any Node Licenses
The following licenses may be allocated to
the primary or secondary servers the
R210 expansion server or 500v2
expansion in a Server Edition network
bull Receptionist [New for 90]
bull CTI Link Pro
There is a max of 10 Receptionists on
the DL360 and R210 4 max on the
500v2 and 32 max in a single Server
Edition network
CTI Link Pro should be assigned to the
node(s) as the 3rd party vendor requiring it
recommends
Avaya IP Office SE one-X Portal Server
No licenses should
ever be assigned to
the dedicated one-X
Portal server
Avaya IP Office SE Licenses
Primary Server ndash License Server
Secondary Server ndash Receptionist
CTI Link Pro
No Licenses
PRI Channels
TAPI Wav
IPSec Tunneling
Receptionist
CTI Link Pro
Receptionist
CTI Link Pro
Avaya IP Office SE Upgrade License
bull Required per Node - Primary
Server Secondary Server
Server Expansion 500v2
Expansion -or- required per
Server Edition License
bull Not required for dedicated one-
X Portal Server
bull Assigned to primary server only
bull 302260 - IPO R9 UPG SE ADI
LIC
bull $619 List
bull MPG - 9P
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office SE Resiliency
90 added
active call
preservation
Avaya IP Office 90 Server Edition
DL360G7 R210 IPO500v2 Max
Function PRIMARY SECONDARY one-X Portal
Dedicated PRIMARY SECONDARY
one-X Portal Dedicated
EXPANSION EXPANSION 2 Servers + 30
Expansions
Manufacturer HP HP HP Dell Dell Dell Dell Avaya NA
SIPH323 Trunks 250 250 NA 125 125 NA 125 125 4250
T1PRI Channels NA NA NA NA NA NA NA 192 5760
Analog Trunks NA NA NA NA NA NA NA 204 6120
Total Users 1500 1500 NA 750 750 NA 750 384 2000
IP Phones 1500 1500 NA 750 750 NA 750 384 2000
Digital Phones NA NA NA NA NA NA NA 384 2000
Analog Phones NA NA NA NA NA NA NA 384 2000
DECT Phones 384 384 NA 384 384 NA NA 384 2000
VCM Channels 256 256 NA 128 128 NA 128 148 4952
one-X Portal Users
300 NA 750 150 NA 500 NA NA 750
Receptionists 10 10 NA 10 10 NA 10 4 32
VM Pro Ports 150 150 NA 75 75 NA NA NA 150
Conference Ports 256 256 NA 128 128 NA 128 128 512
Trunk user phone VCM amp one-X Portal user maximums cannot be achieved simultaneously
References Understanding IP Office Server Edition Solution Guide Avaya Technical Bulletin 151 amp IP Office 90 Product Update
Avaya IP Office
LICENSES
Avaya IP Office Server Edition License
bull Required per Node (Primary Secondary Expansion)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull ldquoUnlimitedrdquo Small Community Networking (SCN)
Channels
Avaya IP Office SE Primary Server
The DL360 R210 or virtualized primary server is
the single centralized license server for the
following licenses in a Server Edition network
bull Server Edition (includes Virtualized)
bull SIP Trunk
bull Avaya IP Endpoint
bull 3rd Party IP Endpoint
bull Office Worker
bull Power User
bull UMS Web Service
The primary server reserves all the licenses
necessary for its operation first Then the
primary server allocates licenses on a first
come first serve basis to the secondary server
and any expansions in the network All
centralized licenses must be assigned to the
system ID of the primary server to be available
for use by all nodes
Avaya IP Office SE Primary or Secondary
Server
The DL360 R210 or virtualized primary or
secondary servers can be the messaging
license server for the following licenses in
a Server Edition network
bull Messaging Ports
bull Messaging Text To Speech (TTS) Pro
bull Messaging Recordings Administrators
These licenses should be assigned to the
server (primary or secondary) where
Voicemail Pro is configured to function
under normal circumstances No
messaging licenses need to be
assigned to the server (primary or
secondary) acting as the failover for
Voicemail Pro [New for 90]
Avaya IP Office SE 500v2 Expansion
Each 500v2 expansion in a
Server Edition network can be the
license server for the following
licenses
bull PRI Channels
bull TAPI Wav
bull IPSec Tunneling
PRI channels TAPI Wav and
IPSec tunneling can only be
allocated to a 500v2 expansion
Avaya IP Office SE Any Node Licenses
The following licenses may be allocated to
the primary or secondary servers the
R210 expansion server or 500v2
expansion in a Server Edition network
bull Receptionist [New for 90]
bull CTI Link Pro
There is a max of 10 Receptionists on
the DL360 and R210 4 max on the
500v2 and 32 max in a single Server
Edition network
CTI Link Pro should be assigned to the
node(s) as the 3rd party vendor requiring it
recommends
Avaya IP Office SE one-X Portal Server
No licenses should
ever be assigned to
the dedicated one-X
Portal server
Avaya IP Office SE Licenses
Primary Server ndash License Server
Secondary Server ndash Receptionist
CTI Link Pro
No Licenses
PRI Channels
TAPI Wav
IPSec Tunneling
Receptionist
CTI Link Pro
Receptionist
CTI Link Pro
Avaya IP Office SE Upgrade License
bull Required per Node - Primary
Server Secondary Server
Server Expansion 500v2
Expansion -or- required per
Server Edition License
bull Not required for dedicated one-
X Portal Server
bull Assigned to primary server only
bull 302260 - IPO R9 UPG SE ADI
LIC
bull $619 List
bull MPG - 9P
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office 90 Server Edition
DL360G7 R210 IPO500v2 Max
Function PRIMARY SECONDARY one-X Portal
Dedicated PRIMARY SECONDARY
one-X Portal Dedicated
EXPANSION EXPANSION 2 Servers + 30
Expansions
Manufacturer HP HP HP Dell Dell Dell Dell Avaya NA
SIPH323 Trunks 250 250 NA 125 125 NA 125 125 4250
T1PRI Channels NA NA NA NA NA NA NA 192 5760
Analog Trunks NA NA NA NA NA NA NA 204 6120
Total Users 1500 1500 NA 750 750 NA 750 384 2000
IP Phones 1500 1500 NA 750 750 NA 750 384 2000
Digital Phones NA NA NA NA NA NA NA 384 2000
Analog Phones NA NA NA NA NA NA NA 384 2000
DECT Phones 384 384 NA 384 384 NA NA 384 2000
VCM Channels 256 256 NA 128 128 NA 128 148 4952
one-X Portal Users
300 NA 750 150 NA 500 NA NA 750
Receptionists 10 10 NA 10 10 NA 10 4 32
VM Pro Ports 150 150 NA 75 75 NA NA NA 150
Conference Ports 256 256 NA 128 128 NA 128 128 512
Trunk user phone VCM amp one-X Portal user maximums cannot be achieved simultaneously
References Understanding IP Office Server Edition Solution Guide Avaya Technical Bulletin 151 amp IP Office 90 Product Update
Avaya IP Office
LICENSES
Avaya IP Office Server Edition License
bull Required per Node (Primary Secondary Expansion)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull ldquoUnlimitedrdquo Small Community Networking (SCN)
Channels
Avaya IP Office SE Primary Server
The DL360 R210 or virtualized primary server is
the single centralized license server for the
following licenses in a Server Edition network
bull Server Edition (includes Virtualized)
bull SIP Trunk
bull Avaya IP Endpoint
bull 3rd Party IP Endpoint
bull Office Worker
bull Power User
bull UMS Web Service
The primary server reserves all the licenses
necessary for its operation first Then the
primary server allocates licenses on a first
come first serve basis to the secondary server
and any expansions in the network All
centralized licenses must be assigned to the
system ID of the primary server to be available
for use by all nodes
Avaya IP Office SE Primary or Secondary
Server
The DL360 R210 or virtualized primary or
secondary servers can be the messaging
license server for the following licenses in
a Server Edition network
bull Messaging Ports
bull Messaging Text To Speech (TTS) Pro
bull Messaging Recordings Administrators
These licenses should be assigned to the
server (primary or secondary) where
Voicemail Pro is configured to function
under normal circumstances No
messaging licenses need to be
assigned to the server (primary or
secondary) acting as the failover for
Voicemail Pro [New for 90]
Avaya IP Office SE 500v2 Expansion
Each 500v2 expansion in a
Server Edition network can be the
license server for the following
licenses
bull PRI Channels
bull TAPI Wav
bull IPSec Tunneling
PRI channels TAPI Wav and
IPSec tunneling can only be
allocated to a 500v2 expansion
Avaya IP Office SE Any Node Licenses
The following licenses may be allocated to
the primary or secondary servers the
R210 expansion server or 500v2
expansion in a Server Edition network
bull Receptionist [New for 90]
bull CTI Link Pro
There is a max of 10 Receptionists on
the DL360 and R210 4 max on the
500v2 and 32 max in a single Server
Edition network
CTI Link Pro should be assigned to the
node(s) as the 3rd party vendor requiring it
recommends
Avaya IP Office SE one-X Portal Server
No licenses should
ever be assigned to
the dedicated one-X
Portal server
Avaya IP Office SE Licenses
Primary Server ndash License Server
Secondary Server ndash Receptionist
CTI Link Pro
No Licenses
PRI Channels
TAPI Wav
IPSec Tunneling
Receptionist
CTI Link Pro
Receptionist
CTI Link Pro
Avaya IP Office SE Upgrade License
bull Required per Node - Primary
Server Secondary Server
Server Expansion 500v2
Expansion -or- required per
Server Edition License
bull Not required for dedicated one-
X Portal Server
bull Assigned to primary server only
bull 302260 - IPO R9 UPG SE ADI
LIC
bull $619 List
bull MPG - 9P
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office
LICENSES
Avaya IP Office Server Edition License
bull Required per Node (Primary Secondary Expansion)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull ldquoUnlimitedrdquo Small Community Networking (SCN)
Channels
Avaya IP Office SE Primary Server
The DL360 R210 or virtualized primary server is
the single centralized license server for the
following licenses in a Server Edition network
bull Server Edition (includes Virtualized)
bull SIP Trunk
bull Avaya IP Endpoint
bull 3rd Party IP Endpoint
bull Office Worker
bull Power User
bull UMS Web Service
The primary server reserves all the licenses
necessary for its operation first Then the
primary server allocates licenses on a first
come first serve basis to the secondary server
and any expansions in the network All
centralized licenses must be assigned to the
system ID of the primary server to be available
for use by all nodes
Avaya IP Office SE Primary or Secondary
Server
The DL360 R210 or virtualized primary or
secondary servers can be the messaging
license server for the following licenses in
a Server Edition network
bull Messaging Ports
bull Messaging Text To Speech (TTS) Pro
bull Messaging Recordings Administrators
These licenses should be assigned to the
server (primary or secondary) where
Voicemail Pro is configured to function
under normal circumstances No
messaging licenses need to be
assigned to the server (primary or
secondary) acting as the failover for
Voicemail Pro [New for 90]
Avaya IP Office SE 500v2 Expansion
Each 500v2 expansion in a
Server Edition network can be the
license server for the following
licenses
bull PRI Channels
bull TAPI Wav
bull IPSec Tunneling
PRI channels TAPI Wav and
IPSec tunneling can only be
allocated to a 500v2 expansion
Avaya IP Office SE Any Node Licenses
The following licenses may be allocated to
the primary or secondary servers the
R210 expansion server or 500v2
expansion in a Server Edition network
bull Receptionist [New for 90]
bull CTI Link Pro
There is a max of 10 Receptionists on
the DL360 and R210 4 max on the
500v2 and 32 max in a single Server
Edition network
CTI Link Pro should be assigned to the
node(s) as the 3rd party vendor requiring it
recommends
Avaya IP Office SE one-X Portal Server
No licenses should
ever be assigned to
the dedicated one-X
Portal server
Avaya IP Office SE Licenses
Primary Server ndash License Server
Secondary Server ndash Receptionist
CTI Link Pro
No Licenses
PRI Channels
TAPI Wav
IPSec Tunneling
Receptionist
CTI Link Pro
Receptionist
CTI Link Pro
Avaya IP Office SE Upgrade License
bull Required per Node - Primary
Server Secondary Server
Server Expansion 500v2
Expansion -or- required per
Server Edition License
bull Not required for dedicated one-
X Portal Server
bull Assigned to primary server only
bull 302260 - IPO R9 UPG SE ADI
LIC
bull $619 List
bull MPG - 9P
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office Server Edition License
bull Required per Node (Primary Secondary Expansion)
bull Essential Edition Features
bull Preferred Edition Features
bull 2 Ports of Voicemail Pro
bull Centralized Voicemail Pro
bull ldquoUnlimitedrdquo Small Community Networking (SCN)
Channels
Avaya IP Office SE Primary Server
The DL360 R210 or virtualized primary server is
the single centralized license server for the
following licenses in a Server Edition network
bull Server Edition (includes Virtualized)
bull SIP Trunk
bull Avaya IP Endpoint
bull 3rd Party IP Endpoint
bull Office Worker
bull Power User
bull UMS Web Service
The primary server reserves all the licenses
necessary for its operation first Then the
primary server allocates licenses on a first
come first serve basis to the secondary server
and any expansions in the network All
centralized licenses must be assigned to the
system ID of the primary server to be available
for use by all nodes
Avaya IP Office SE Primary or Secondary
Server
The DL360 R210 or virtualized primary or
secondary servers can be the messaging
license server for the following licenses in
a Server Edition network
bull Messaging Ports
bull Messaging Text To Speech (TTS) Pro
bull Messaging Recordings Administrators
These licenses should be assigned to the
server (primary or secondary) where
Voicemail Pro is configured to function
under normal circumstances No
messaging licenses need to be
assigned to the server (primary or
secondary) acting as the failover for
Voicemail Pro [New for 90]
Avaya IP Office SE 500v2 Expansion
Each 500v2 expansion in a
Server Edition network can be the
license server for the following
licenses
bull PRI Channels
bull TAPI Wav
bull IPSec Tunneling
PRI channels TAPI Wav and
IPSec tunneling can only be
allocated to a 500v2 expansion
Avaya IP Office SE Any Node Licenses
The following licenses may be allocated to
the primary or secondary servers the
R210 expansion server or 500v2
expansion in a Server Edition network
bull Receptionist [New for 90]
bull CTI Link Pro
There is a max of 10 Receptionists on
the DL360 and R210 4 max on the
500v2 and 32 max in a single Server
Edition network
CTI Link Pro should be assigned to the
node(s) as the 3rd party vendor requiring it
recommends
Avaya IP Office SE one-X Portal Server
No licenses should
ever be assigned to
the dedicated one-X
Portal server
Avaya IP Office SE Licenses
Primary Server ndash License Server
Secondary Server ndash Receptionist
CTI Link Pro
No Licenses
PRI Channels
TAPI Wav
IPSec Tunneling
Receptionist
CTI Link Pro
Receptionist
CTI Link Pro
Avaya IP Office SE Upgrade License
bull Required per Node - Primary
Server Secondary Server
Server Expansion 500v2
Expansion -or- required per
Server Edition License
bull Not required for dedicated one-
X Portal Server
bull Assigned to primary server only
bull 302260 - IPO R9 UPG SE ADI
LIC
bull $619 List
bull MPG - 9P
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office SE Primary Server
The DL360 R210 or virtualized primary server is
the single centralized license server for the
following licenses in a Server Edition network
bull Server Edition (includes Virtualized)
bull SIP Trunk
bull Avaya IP Endpoint
bull 3rd Party IP Endpoint
bull Office Worker
bull Power User
bull UMS Web Service
The primary server reserves all the licenses
necessary for its operation first Then the
primary server allocates licenses on a first
come first serve basis to the secondary server
and any expansions in the network All
centralized licenses must be assigned to the
system ID of the primary server to be available
for use by all nodes
Avaya IP Office SE Primary or Secondary
Server
The DL360 R210 or virtualized primary or
secondary servers can be the messaging
license server for the following licenses in
a Server Edition network
bull Messaging Ports
bull Messaging Text To Speech (TTS) Pro
bull Messaging Recordings Administrators
These licenses should be assigned to the
server (primary or secondary) where
Voicemail Pro is configured to function
under normal circumstances No
messaging licenses need to be
assigned to the server (primary or
secondary) acting as the failover for
Voicemail Pro [New for 90]
Avaya IP Office SE 500v2 Expansion
Each 500v2 expansion in a
Server Edition network can be the
license server for the following
licenses
bull PRI Channels
bull TAPI Wav
bull IPSec Tunneling
PRI channels TAPI Wav and
IPSec tunneling can only be
allocated to a 500v2 expansion
Avaya IP Office SE Any Node Licenses
The following licenses may be allocated to
the primary or secondary servers the
R210 expansion server or 500v2
expansion in a Server Edition network
bull Receptionist [New for 90]
bull CTI Link Pro
There is a max of 10 Receptionists on
the DL360 and R210 4 max on the
500v2 and 32 max in a single Server
Edition network
CTI Link Pro should be assigned to the
node(s) as the 3rd party vendor requiring it
recommends
Avaya IP Office SE one-X Portal Server
No licenses should
ever be assigned to
the dedicated one-X
Portal server
Avaya IP Office SE Licenses
Primary Server ndash License Server
Secondary Server ndash Receptionist
CTI Link Pro
No Licenses
PRI Channels
TAPI Wav
IPSec Tunneling
Receptionist
CTI Link Pro
Receptionist
CTI Link Pro
Avaya IP Office SE Upgrade License
bull Required per Node - Primary
Server Secondary Server
Server Expansion 500v2
Expansion -or- required per
Server Edition License
bull Not required for dedicated one-
X Portal Server
bull Assigned to primary server only
bull 302260 - IPO R9 UPG SE ADI
LIC
bull $619 List
bull MPG - 9P
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office SE Primary or Secondary
Server
The DL360 R210 or virtualized primary or
secondary servers can be the messaging
license server for the following licenses in
a Server Edition network
bull Messaging Ports
bull Messaging Text To Speech (TTS) Pro
bull Messaging Recordings Administrators
These licenses should be assigned to the
server (primary or secondary) where
Voicemail Pro is configured to function
under normal circumstances No
messaging licenses need to be
assigned to the server (primary or
secondary) acting as the failover for
Voicemail Pro [New for 90]
Avaya IP Office SE 500v2 Expansion
Each 500v2 expansion in a
Server Edition network can be the
license server for the following
licenses
bull PRI Channels
bull TAPI Wav
bull IPSec Tunneling
PRI channels TAPI Wav and
IPSec tunneling can only be
allocated to a 500v2 expansion
Avaya IP Office SE Any Node Licenses
The following licenses may be allocated to
the primary or secondary servers the
R210 expansion server or 500v2
expansion in a Server Edition network
bull Receptionist [New for 90]
bull CTI Link Pro
There is a max of 10 Receptionists on
the DL360 and R210 4 max on the
500v2 and 32 max in a single Server
Edition network
CTI Link Pro should be assigned to the
node(s) as the 3rd party vendor requiring it
recommends
Avaya IP Office SE one-X Portal Server
No licenses should
ever be assigned to
the dedicated one-X
Portal server
Avaya IP Office SE Licenses
Primary Server ndash License Server
Secondary Server ndash Receptionist
CTI Link Pro
No Licenses
PRI Channels
TAPI Wav
IPSec Tunneling
Receptionist
CTI Link Pro
Receptionist
CTI Link Pro
Avaya IP Office SE Upgrade License
bull Required per Node - Primary
Server Secondary Server
Server Expansion 500v2
Expansion -or- required per
Server Edition License
bull Not required for dedicated one-
X Portal Server
bull Assigned to primary server only
bull 302260 - IPO R9 UPG SE ADI
LIC
bull $619 List
bull MPG - 9P
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office SE 500v2 Expansion
Each 500v2 expansion in a
Server Edition network can be the
license server for the following
licenses
bull PRI Channels
bull TAPI Wav
bull IPSec Tunneling
PRI channels TAPI Wav and
IPSec tunneling can only be
allocated to a 500v2 expansion
Avaya IP Office SE Any Node Licenses
The following licenses may be allocated to
the primary or secondary servers the
R210 expansion server or 500v2
expansion in a Server Edition network
bull Receptionist [New for 90]
bull CTI Link Pro
There is a max of 10 Receptionists on
the DL360 and R210 4 max on the
500v2 and 32 max in a single Server
Edition network
CTI Link Pro should be assigned to the
node(s) as the 3rd party vendor requiring it
recommends
Avaya IP Office SE one-X Portal Server
No licenses should
ever be assigned to
the dedicated one-X
Portal server
Avaya IP Office SE Licenses
Primary Server ndash License Server
Secondary Server ndash Receptionist
CTI Link Pro
No Licenses
PRI Channels
TAPI Wav
IPSec Tunneling
Receptionist
CTI Link Pro
Receptionist
CTI Link Pro
Avaya IP Office SE Upgrade License
bull Required per Node - Primary
Server Secondary Server
Server Expansion 500v2
Expansion -or- required per
Server Edition License
bull Not required for dedicated one-
X Portal Server
bull Assigned to primary server only
bull 302260 - IPO R9 UPG SE ADI
LIC
bull $619 List
bull MPG - 9P
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office SE Any Node Licenses
The following licenses may be allocated to
the primary or secondary servers the
R210 expansion server or 500v2
expansion in a Server Edition network
bull Receptionist [New for 90]
bull CTI Link Pro
There is a max of 10 Receptionists on
the DL360 and R210 4 max on the
500v2 and 32 max in a single Server
Edition network
CTI Link Pro should be assigned to the
node(s) as the 3rd party vendor requiring it
recommends
Avaya IP Office SE one-X Portal Server
No licenses should
ever be assigned to
the dedicated one-X
Portal server
Avaya IP Office SE Licenses
Primary Server ndash License Server
Secondary Server ndash Receptionist
CTI Link Pro
No Licenses
PRI Channels
TAPI Wav
IPSec Tunneling
Receptionist
CTI Link Pro
Receptionist
CTI Link Pro
Avaya IP Office SE Upgrade License
bull Required per Node - Primary
Server Secondary Server
Server Expansion 500v2
Expansion -or- required per
Server Edition License
bull Not required for dedicated one-
X Portal Server
bull Assigned to primary server only
bull 302260 - IPO R9 UPG SE ADI
LIC
bull $619 List
bull MPG - 9P
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office SE one-X Portal Server
No licenses should
ever be assigned to
the dedicated one-X
Portal server
Avaya IP Office SE Licenses
Primary Server ndash License Server
Secondary Server ndash Receptionist
CTI Link Pro
No Licenses
PRI Channels
TAPI Wav
IPSec Tunneling
Receptionist
CTI Link Pro
Receptionist
CTI Link Pro
Avaya IP Office SE Upgrade License
bull Required per Node - Primary
Server Secondary Server
Server Expansion 500v2
Expansion -or- required per
Server Edition License
bull Not required for dedicated one-
X Portal Server
bull Assigned to primary server only
bull 302260 - IPO R9 UPG SE ADI
LIC
bull $619 List
bull MPG - 9P
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office SE Licenses
Primary Server ndash License Server
Secondary Server ndash Receptionist
CTI Link Pro
No Licenses
PRI Channels
TAPI Wav
IPSec Tunneling
Receptionist
CTI Link Pro
Receptionist
CTI Link Pro
Avaya IP Office SE Upgrade License
bull Required per Node - Primary
Server Secondary Server
Server Expansion 500v2
Expansion -or- required per
Server Edition License
bull Not required for dedicated one-
X Portal Server
bull Assigned to primary server only
bull 302260 - IPO R9 UPG SE ADI
LIC
bull $619 List
bull MPG - 9P
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office SE Upgrade License
bull Required per Node - Primary
Server Secondary Server
Server Expansion 500v2
Expansion -or- required per
Server Edition License
bull Not required for dedicated one-
X Portal Server
bull Assigned to primary server only
bull 302260 - IPO R9 UPG SE ADI
LIC
bull $619 List
bull MPG - 9P
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice NetworkingSmall Community Networking
Mobile Worker
Teleworker
EmbeddedEssential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
End of Sale IP Office Licenses (CCC Phone Manager Pro VCM Channels etc)
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office SE User Profiles
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office SE 90 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 90 software the Receptionist License can now be assigned to any node in the
Server Edition network The maximum number of Receptionists Licenses allowed is a
Server Edition network is now 32 On 81 software the Receptionist License could only
be assigned to the primary server and the maximum allowed for the network was 10
Voicemail Pro ResiliencyFailover for Server Edition
90 software eliminates the need to have Voicemail Pro Port Licenses on the secondary
server in order to support Voicemail Pro resiliency Now all varieties of Voicemail Pro
Licenses should be assigned to the primary server only All features of Voicemail Pro will
become active on the secondary server during failover without the need for a second
set of licenses on the secondary server The grace period is still applicable when the
primary is not available
For Voicemail Pro ports in a R81 to R90 upgrade scenario the existing R81 Voicemail
Pro Licenses on the secondary server remain available after the upgrade to R90 in
addition to the number of Voicemail Pro ports on the primary server
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machines
deployment Redeploying the virtual machine will change its system identification That will immediately
invalidate any licenses already in the IP Office configuration To move the virtual machine to another virtual server
platform without requiring new licenses use vMotion
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine Changing any
of these parameters changes the virtual machines system identification
middot Host Name [IP Office System Name]
middot LAN1 IP Address
middot LAN2 IP Address
middot Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes the licenses remain valid for a 30-
day grace period During that 30-day period if you make more than 5 further changes to the parameters above the
existing licenses become invalid immediately Therefore we strongly recommend that you finalize all these parameters
before acquiring any licenses from Avaya
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s 1362489520
13XY094014ZY
9999
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE the system ID
can be obtained for a
virtualized Server Edition
deployment
This is a different process
compared to obtaining
system IDs for Avaya
supplied servers amp 500v2s
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office SE 40 Character System ID
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office SE Serial amp System ID
System Monitor
005046822b20
c773c529ac902fad90f78b40ff09d7d6581f3b10
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office
SOFTWARE
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office SE Primary amp Secondary
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office SE Expansion
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya IP Office SE one-X Server
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
ADDITIONAL
INFORMATION
amp
RESOURCES
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration
Tools and Resources for SEs and
Technical
Tuesday July 15 2014
300 pm ndash 400 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday July 17 2014
300 pm ndash 400 pm Eastern Register
Introduction to Designing IP Office Tuesday July 22 2014
300 pm ndash 400 pm Eastern Register
IP Office Branch Thursday July 24 2014
300 pm ndash 400 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday August 7th 2014
300 pm ndash 400 pm Eastern Register
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Register for these Westcon Sites
US Partner Portal httpuswestconcom
-Registration is necessary to receive important Avaya email updates
Bookmark the IPO page
httpuswestconcomcontentvendorsavayaavaya-ip-office
bull Download key guides and access SolutionBuilder
Bookmark the promotions page
httpuswestconcomcontentpromotions
bull Select Avaya from the Vendors drop-down menu
bull Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal httpbitly16sihYr
Design assistancerequests maintenance amp installation quotes
eCommerce httpbitly188aDU6
For part s parts availability invoices RMAs serial and tracking numbers
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
SMB Implementation Course For installations and the AIPS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs once per month for 5 days
bull $1300 vs $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
SMB Support Course For advanced apps configurations and the ACSS exam
bull Instructor-led virtual training
bull Hands-on labs accessed by an Avaya VPN in real time
bull Occurs every other month for 3 days
bull Learn how to configure the Advanced Applications such as one-X
Portal one-X Mobile and Voicemail Pro
bull $1200 vs $195075 on Avaya Learning
50
Course Information
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
bull lmsuswestconcom (login required)
bull Avaya IP Office R90 - Implementation Training ndash For the AIPS credential
ndash WSS-VOUCHER-AVA-10S00005I
ndash $130000
bull Avaya IP Office R90ndash SMB Support Workshop ndash For the ACSS credential
ndash WSS-VOUCHER-AVA-5S00004I
ndash $120000
bull Avaya IP Office Basic Administration Training (VILT) ndash WSS-VOUCHER-AVA-IPOADMIN
ndash $39900
bull On-demand modules (free) ndash Avaya Secure Routers
ndash Avaya Vena
ndash Avaya Modular Switches
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Premium Support for IP Office
Benefits Include
bull Premium implementation configuration administration and programming assistance
bull Advance scheduling of resources for availability
bull Real time access to the Westcon Technical team via express dial-in
bull Best effort support on IP Office versions not covered under warranty
bull 2 hour response during standard business hours
Let Westcon Premium support help you improve the overall support experience you provide to your customers Please contact your Westcon Account Manager or one of our Professional Services Specialists at 1-877-937-8737 for more information
52
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMArsquos Eliminates DOArsquos
Better allocation of your high-end engineerrsquos time
Product Licensing Software Loading Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services including
bull Asset Tagging
bull Promotional Packaging
bull Remote Access
bull Customized Requirements
Only $125
for an IP
Office
system
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Westcon IP Office Appliance Add $800 Margin Dollars to Every Sale
bull Up to 1000 Mailboxes
bull Up to 40 ports
bull Same capacities as the MS Windows based application
requirements
bull The Westcon Appliance comes pre-loaded with
ndash Voice Mail Pro
ndash One-X Portal for IP Office
ndash Web Control Menus
ndash End User licensing is not included
bull All models come with 1 year of APR
bull Westcon IP Office Application Linux Server Appliance
$1022 List $869 Cost
bull Fujitsu Server for IP Office Common
$2346 List $1795 Cost
bull Westcon Windows Fujitsu Server for one-X Portal amp
Apps $2559 List $1870 Cost
Linux Server comes with 3 year coverage option for $1244 List $1058 Cost
For more information
httpuswestconcomconten
tvendorsavayawestcon-
integrated-solutions-for-
avaya
David Bloom
402-334-4211
davidbloomWestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Virtualized Server Edition Appliance
Integration Includes
Hardware installation and configuration
Installing and updating VMware vSphere Hypervisor
Installation and updating IP Office R9 Server Edition
Configuring VMware environment
Ignition of IP Office software
Configuring VMware environment
Ignition of IP Office software
1 year of Westcon GoldSeal Support for assistance with system
configuration implementation VMware and licensing
With our Virtualized IP Office offerings Westcon delivers
both server and software as a turnkey solution integrated
with VMware and IP Office
To learn more about this and other business-building Westcon Server and Storage offers please contact your
Westcon Account Manager or David Bloom
at 402-334-4211 davidbloomwestconcom
From $219295
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Westcon Integrated Solution
for SME Video Collaboration
bull Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
bull Includes
ndash Avaya Video Collaboration for IP Office package
ndash Fully staged and ready to deploy Fujitsu server
ndash One-Year Westcon support with APR
ndash Westcon remote implementation assistance
30
Margins
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Westcon Links
US Partner Portal httpuswestconcom
IP Office Page httpuswestconcomcontentvendorsavayaavaya-ip-office
Access the Solution Builder
Design Tool
httpuswestconcomcontentselling_tools
Promotions httpuswestconcomcontentpromotions
Westcon Academy httplmsuswestconcom
Avaya Pricing Model Page httpuswestconcomcontentvendorsavayaavaya-apm
Support and Tech Assistance httpuswestconcomcontentsupport
WestView Portal httpswestviewwestcongroupcomNAConvergenceContentPagesHomeaspx
Ecommerce httpsonlinewestcongroupcom
Public Sector Program httppublicsectorwestconcom
Federal Program httpusfederalwestconcom
Services httpuswestconcomcontentsupportwestcon-services
Current Analysis Tool httpuswestconcomcontentselling_toolscurrent-analysis
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya Links
Single Sign On httpsssoavayacom
Partner Portal httpavayacompartnerportal
One Source Landing Page- Pricing Catalogue
Design Tools Special Bids
wwwavayacomebizn
Avaya Learning httpwwwavaya-learningcom
PRM Portal amp Opportunity Registration httpsavayamysalesforcecomhomehomejsp
Support Site httpsupportavayacom
Proposal Suite httpsproposalsuiteavayacom
Product Registration amp Support httpsupportavayacom
IP Office Knowledgebase httpmarketingtoolsavayacomknowledgebase
IP Office Licensing ndash BP redeems httpadiavayacom
Partner Marketing Central httppmcavayacomuihomeaspex
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
Contact Information
Meka Newell
IP Office SE and Certified Instructor
Mekanewellwestconcom
630-723-0260
Avaya Product Manager Team Westcon
WCOAvayaPSwestconcom
