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Avaya IP Softphone Release 6.0 User Reference - fgcu.edu · PDF fileUsing Video with Avaya IP Softphone ... T ran sfecl. S etup andmg cofr ls. Pr og am spedilbutn. Introduction 3 Ac

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  • Avaya IP Softphone Release 6.0 User Reference

    Issue 1

    May 2007

  • iii

    Table Of Contents Introduction..................................................................................................................1

    About Avaya IP Softphone ...........................................................................................1 What's New in this Release ..........................................................................................5 Handling Calls with Avaya IP Softphone.........................................................................6 Dialing Emergency Numbers ........................................................................................7 Supported Telephones.................................................................................................7

    Supported Telephones for the Control of Avaya IP Telephone (via the telephone) Configuration ..........................................................................................................8 Supported Telephones for the Control of Avaya Telephone (via the server) Configuration ..........................................................................................................9

    Learning the Main Window .........................................................................................10 Viewing the Panels and Status Bar ..............................................................................15 Displaying Toolbars and the Dial Pad...........................................................................16 Using Keyboard Accelerators ......................................................................................19 Using a Headset with Avaya IP Softphone....................................................................19 Using Other Applications with Avaya IP Softphone ........................................................20 Glossary ..................................................................................................................21

    Using Avaya IP Softphone with Microsoft Office Communicator..........................................27 Things to Keep in Mind ...........................................................................................27 Make a call............................................................................................................27 Hang up a call .......................................................................................................27 Answer a call.........................................................................................................28 Place a call on hold ................................................................................................28 Answer a call on hold .............................................................................................28 Transfer a call (Unannounced).................................................................................28 Transfer a call (Announced) ....................................................................................28 Start a conference .................................................................................................29 Use feature buttons................................................................................................29

    Using Avaya IP Softphone with IBM Lotus Sametime Connect 7.5......................................31 Using Avaya IP Softphone in the Citrix Environment ........................................................33 Running and Exiting Avaya IP Softphone ........................................................................35

    Configuring Your Login Settings..................................................................................35 Configuring the Startup Settings.................................................................................39 Starting Avaya IP Softphone ......................................................................................40 Logging into the Server Initially..................................................................................40 Logging into the Server .............................................................................................42 Login Issues.............................................................................................................44 Using the Road Warrior Configuration..........................................................................45 Using the Telecommuter Configuration ........................................................................46

  • Avaya IP Softphone Release 6.0 User Reference

    iv

    Using the Control of Avaya IP Telephone (via the telephone) Configuration......................48 Using the Control of Avaya Telephone (via the server) Configuration...............................51 Using the Instant Messaging Only Configuration ...........................................................52 Using Avaya IP Softphone with a Virtual Private Network (VPN)......................................54 Using Avaya IP Softphone with a Firewall.....................................................................57 Running Avaya IP Softphone with no Window...............................................................60 Exiting Avaya IP Softphone........................................................................................61

    Handling and Making Calls ............................................................................................63 Handling Calls with Avaya IP Softphone.......................................................................63 Handling Calls ..........................................................................................................64

    Answer a call.........................................................................................................64 Hang up a call .......................................................................................................65 Drop a call ............................................................................................................65 Answer a call on hold .............................................................................................66 Place a call on hold ................................................................................................66 Enter digits during a call .........................................................................................67 Transfer a call .......................................................................................................68

    Making Calls.............................................................................................................72 Make a call from a Speed Dial .................................................................................72 Make a call from the Speed Dial Numbers window......................................................74 Make a call from a Contact entry .............................................................................74 Make a call from the Number box ............................................................................76 Dial a number from Microsoft Internet Explorer .........................................................77 Dial a number from another application ....................................................................80 Redial the last number dialed ..................................................................................82 Enter digits during a call .........................................................................................82 Dialing Emergency Numbers....................................................................................84

    Conferencing Calls .......................................................................................................85 Using Conferencing ...................................................................................................88 Place a conference on hold.........................................................................................91 Answer a conference on hold......................................................................................91 Drop the last call from a conference............................................................................92 Hang up a conference ...............................................................................................92

    Configuring Audio Settings ...........................................................................................93 Configure your audio settings.....................................................................................93 Mute your microphone...............................................................................................97 Adjust the microphone volume ...................................................................................97 Mute the speakers ....................................................................................................98 Adjust the speaker volume ........................................................................................98 Mute the ringer ........................................................................................................99

  • Table Of Contents

    v

    Adjust the ringer volume ...........................................................................................99 Using the Contact Directory ........................................................................................ 101

    Using the Avaya IP Softphone Contacts window.......................................................... 101 Using the Contact Directory window.......................................................................... 110 Import files into the Contact Directory....................................................................