Avaya Hospitality Messaging Server 400 Upgrades

Avaya Hospitality Messaging Server 400Upgrades

Release 2.0NN42350-400, 01.04

December 2010

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Contents

Chapter 1: New in this release.................................................................................................5Features............................................................................................................................................................5Other changes...................................................................................................................................................5

Update to Avaya Customer Documentation Standards............................................................................5

Chapter 2: Introduction.............................................................................................................7

Chapter 3: Upgrade preparation..............................................................................................9Preparing for the upgrade.................................................................................................................................9Preparation work flow........................................................................................................................................9Backing up the system to a USB drive............................................................................................................11Backing up the system to file..........................................................................................................................12Backing up the system to tape (703t only)......................................................................................................13Audio prompt back ups...................................................................................................................................14

Checking the language selected for the voice channels........................................................................14Copying the audio files...........................................................................................................................14

HMS 400 hardware upgrade...........................................................................................................................15Removing baseboard DIMMs.................................................................................................................16Installing baseboard DIMMs...................................................................................................................17

Chapter 4: Upgrade tasks.......................................................................................................19Upgrade task flow...........................................................................................................................................19

Upgrade task flow diagram.....................................................................................................................20Reimaging the server......................................................................................................................................21Preparing the server........................................................................................................................................21Installing the upgrade......................................................................................................................................21Rebooting the server.......................................................................................................................................22Installing Dialogic drivers................................................................................................................................22Restoring the system from a file......................................................................................................................22Restoring the system from a tape drive (703t)................................................................................................24Converting database formats..........................................................................................................................25Converting HMS 400 messages.....................................................................................................................25Restoring the audio prompts...........................................................................................................................26Editing an item in the Minibar inventory..........................................................................................................27Reconfiguring Auto Attendant call flows..........................................................................................................27Configuring dialogic cards (703t)....................................................................................................................27

Avaya Hospitality Messaging Server 400 Upgrades December 2010 3


Chapter 1: New in this release

The following sections detail what is new in Avaya Hospitality Messaging Server 400 Upgrades,NN42350-400 for HMS 400 Release 2.0.

Navigation:

• Features on page 5

• Other changes on page 5

FeaturesFor information about new features added for Avaya HMS 400 Release 2.0, see AvayaHospitality Messaging Server 400 Fundamentals, NN42350-104.

Other changesSee the following sections for changes that are not feature-related:

Update to Avaya Customer Documentation Standards on page 5

Update to Avaya Customer Documentation StandardsAll content in this book is updated to Avaya Customer Documentation Standards release 2.1.


New in this release


Chapter 2: Introduction

This document describes the procedures and guidelines required to migrate from Avaya HospitalityMessaging Server (HMS) 400 Release 1.0 to Avaya HMS 400 Release 2.0 for existing users on 703t.

• Upgrade preparation on page 9

• Upgrade tasks on page 19


Introduction


Chapter 3: Upgrade preparation

This chapter describes the actions and information required to prepare for an upgrade of the AvayaHospitality Messaging Server 400 Release 1.0 to Avaya HMS 400 Release 2.0.

Navigation:

• Preparing for the upgrade on page 9

• Backing up the system to a USB drive on page 11

• Backing up the system to file on page 12

• Backing up the system to tape (703t only) on page 13

• Audio prompt back ups on page 14

• HMS 400 hardware upgrade on page 15

Preparing for the upgradePerform these steps prior to upgrading your system.

Preparation work flowThis work flow shows you the sequence of tasks you perform to prepare for an upgrade of yourHMS 400 system.


Figure 1: HMS 400 upgrade tasks

Upgrade preparation


Backing up the system to a USB driveBack up your existing database and critical files to a USB drive.

1. Insert the USB device into the HMS 400 1.0 server.If the operating system on your HMS 400 Release 1.0 server is Windows 2000Professional, you may receive a prompt to restart the server, as Windows 2000professional requires rebooting after you install plug-and-play devices.

2. If you receive a prompt to restart the server, restart the server.ORIf no restart is required, go to My Computer and select the removable storagedevice to verify that you can open it.

3. On the C:\ drive, right-click the HM folder and select Properties.

4. Ensure that the Read-only check box is not checked and close the Propertiesdialog box.

5. Open the backup module for HMS 400 Release 1.0.

6. Click File and then select Back up path.

7. Select the path to your removable media.

8. Ensure that the backup path is saved by going back into the backup path andensuring the proper path is still there.

9. Navigate to C:\hm\utils and double-click visdata.exe.

10. Double-click visdata.exe

11. Click File > compact > mdb 7.0.

12. In the mdb 7.0 dialog box, navigate to C:\HM\Database, select vm-hotel.mdb, andclick Open.

13. Select vm-hotel.mdb and click Open.

14. Highlight vm-hotel.mdb and click Save.

15. In the dialog box that prompts you to overwrite the file, click Yes.

16. In the dialog box that asks if you want to encrypt the file, click Yes.

17. In the dialog box that prompts you to open the newly compacted database, click No.

18. Click File > Repair.

19. Navigate to where the database is located and select vm-hotel.mdb.

20. Click Open.

Backing up the system to a USB drive


21. In the dialog box that prompts you to open the newly repaired database, click No.

22. Return to the back up module to perform a backup.

23. Select all available options and click Backup.

24. Navigate to your USB drive and verify that there is a file with the current date (forexample, 20091224).

Backing up the system to fileFollow this procedure to back up your existing database and critical files to a file beforebeginning the upgrade.

Important:After the upgrade completes, you must rebuild Auto Attendant call flows. To view pre-existing call flows, use the AutoAttn.exe (C:\HM\DA\AutoAttn.exe) application available withHMS 400 Release 1.0.

For information about configuring the Auto Attendant call flows, see Avaya HospitalityMessaging Server 400 Administration, NN42350-600.

1. Start the HMS Backup module from the desktop shortcut or from the Quick LaunchTray on the taskbar.

2. Select all five categories of data files to back up.

• System Database

• System Configuration Parameters & Default Settings

• Mailboxes & Messages

• Call Flows

• Logs

3. Select File > Backup Directory, and in the Destination Path for Backup box,choose a destination path where the backup is to be saved.

Important:If backing up to a network drive, you must map the network drive to make itavailable in the Destination Path for Backup box. The system displays thenetwork drive as a drive letter

If you enter a C:\ or D:\ prefix followed by the folder name, then the system savesthe backup file to the folder entered (if folder does not exist, the systemautomatically creates a new one). If the system detects \\ prefix, then it knowsthat this is a network path. If the system detects neither, (for example: you only

Upgrade preparation


input backup,) then the system saves it to the default working folder, which is C:\Hms400v2\bin (creating the backup sub-folder as well).

4. Click Backup Now.

Backing up the system to tape (703t only)Follow this procedure to back up your existing database and critical files to a tape drive beforebeginning the upgrade.

Important:After the upgrade completes, you must rebuild Auto Attendant call flows. To view pre-existing call flows, use the AutoAttn.exe (C:\HM\DA\AutoAttn.exe) application available withHMS 400 Release 1.0.


Prerequisites:

Ensure the tape drive is installed.

1. Start the HMS Backup module from the desktop shortcut or from the Quick LaunchTray on the taskbar.

2. Select all five categories of data files to back up.

• System Database

• System Configuration Parameters & Default Settings

• Mailboxes & Messages

• Call Flows

• Logs

3. Select File > Backup Directory, and in the Destination Path for Backup box, typeTAPE.

4. Click Backup Now.Wait for the Tape Handler closed message to display.

5. Click Close.

6. Remove the tape from the tape drive.

Backing up the system to tape (703t only)


Audio prompt back upsPerform these steps to back up the Welcome and Minibar audio prompts. You must restorethese prompts after you update the system.

• Checking the language selected for the voice channels on page 14• Copying the audio files on page 14

Checking the language selected for the voice channels

1. On the HMS 400 Voice Modules Administration menu bar, select System > LineSetup.The Line Configuration Module appears.

2. Check the active language in the Language column.

3. Click Exit to close the Line Configuration Module.

4. Click Exit to close the Voice Modules Administration module.

Copying the audio files

1. Open c:/HM/Sound (or other location where your HMS 400 is installed) in WindowsExplorer.

2. Open the language subfolder identified in Checking the language selected for thevoice channels on page 14.

3. Copy all Minibar audio files (if applicable) to the same backup destination used forthe system backup.

Upgrade preparation


nn is the item number and X is the alphabetical letter that designates the language.

Itemnn.X40

4. Open and copy the Welcome.X40 files from all language subfolders to the samebackup destination that you used for the system backup.

Important:Search all language subfolders to locate all instances of the Welcome prompt.

HMS 400 hardware upgradeHMS 400 2.0 requires 2 GB of ECC DDR266 SDRAM DIMMs.

The server ships with two DIMMs that provide a total of 512 MB of memory. If you did notpreviously upgrade your hardware, you must replace the default pair of 256 MB SDRAMDIMMs with a pair of 1 GB SDRAM DIMMs.

Important:Do not use Avaya-unapproved DIMMs.

The baseboard provides four slots that support DDR266 and SDRAM DIMMs. The server shipswith two DIMMs that provide a total of 512 MB of memory. You must install DIMMs in pairs.Because the new system requires at least 2 GB of ECC DDR266 memory for optimumperformance, you must replace the pair of 256 MB DIMMs with a pair of 1 GB.

• When you install DIMMs, ensure that the slots are filled in order, starting with the slotclosest to the power connector.

- DIMM 1A (This is the slot closest to the power connector.)- DIMM 1B- DIMM 2A- DIMM 2B

• Prepare the server as described in the section about starting and shutting down HMS 400in Installation and Configuration Guide, NN42350-301, Release: 4.0 for HMS 400Release 1.0.

• Obtain antistatic packages in which to place the old DIMMs.• Removing baseboard DIMMs on page 16• Installing baseboard DIMMs on page 17

HMS 400 hardware upgrade


Removing baseboard DIMMsPerform these steps to remove SDRAM DIMMs that require replacement.

Warning:Risk of personal injury or equipment damageFailure to perform the procedures in the section about starting and shutting down HMS 400 inInstallation and Configuration Guide, NN42350-301, Release: 4.0 can result in electricalshock or equipment damage.

Caution:Risk of equipment damageUse extreme care when you remove a DIMM. Too much pressure can damage the socketslot. Apply only enough pressure on the plastic ejector levers to release the DIMM.

1. If you used a USB drive to back up the system, remove it.

2. Insert disk 1 of 4 of the 703t disk image.

3. Power down the server.

4. Disconnect the power and peripheral device cables.

5. Place the server on its side.

6. Remove the side cover.

7. Gently push the DIMM socket plastic ejector levers out and down to eject the DIMMfrom the socket. See Figure 2: Remove baseboard DIMM on page 17.

Caution:Hold the DIMM by the edges only. Do not touch the components or gold-edgeconnectors.

8. Carefully lift the DIMM from the socket and store it in an antistatic package.

9. Repeat this procedure as necessary to remove other DIMMs.

Job aid

The following figure displays how to remove the baseboard DIMM.

Upgrade preparation


Figure 2: Remove baseboard DIMM

Installing baseboard DIMMsPerform these steps to install new baseboard DIMMs.

Caution:Risk of equipment damage and data corruptionsUse only Avaya-approved DIMMs. A combination of different metals from the use of non-approved DIMMs can cause memory failures resulting in data corruption.

Warning:Risk of personal injury or equipment damageFailure to perform the procedures in the section about starting and shutting down HMS 400 inInstallation and Configuration Guide, NN42350-301, Release: 4.0 can result in electricalshock or equipment damage.

Caution:Risk of equipment damage and data corruptionUse extreme care when you install a DIMM. Too much pressure can damage the socket.DIMMs are keyed and you can insert them only one way.

When you install DIMMs, ensure that the slots are filled in order, starting with the slot closestto the power connector.

• DIMM 1A (This is the slot closest to the power connector.)• DIMM 1B• DIMM 2A• DIMM 2B

HMS 400 hardware upgrade


Prerequisites:

Have the new DIMMs available.

1. Prepare the server for DIMM installation.

2. Remove the DIMM from the antistatic package.

Caution:Hold the DIMM by the edges only. Do not touch the components or gold-edgeconnectors.

3. Compare the length of the gold edge connectors in the DIMM with the socket andalign them accordingly.

4. Press the DIMM down firmly until it clicks into place inside the socket.The plastic ejector levers close automatically to indicate correct installation.

Job aid

The following figure displays how to install the baseboard DIMM.

Upgrade preparation


Chapter 4: Upgrade tasks

This chapter describes the actions and information required to perform an upgrade of the Avaya HospitalityMessaging Server 400 Release 1.0 to Avaya HMS 400 Release 2.0.

Navigation:

• Upgrade task flow on page 19

• Reimaging the server on page 21

• Restoring the system from a file on page 22

• Restoring the system from a tape drive (703t) on page 24

• Configuring dialogic cards (703t) on page 27

• Converting HMS 400 messages on page 25

• Converting database formats on page 25

• Restoring the audio prompts on page 26

• Editing an item in the Minibar inventory on page 27

• Reconfiguring Auto Attendant call flows on page 27

Upgrade task flowThe following task flow shows you the sequence of procedure you perform to upgrade the HMS400 software. In a normal system, this process should take approximately one hour.

Prerequisites to upgrade:

• Back up system.

• Back up audio prompts.

• Install 2 GB of ECC DDR266 SDRAM DIMMs on your server.

• Instruct front desk staff to perform no check ins or check outs during the upgrade.

• Shut down system.

• Obtain HMS400v2-703t Image CDs (four disks).

• Remove dongle from the USB port.


• Insert Dialogic cards in the server, with lines connected to the breakout box.

• Obtain new system keycodes to start HMS 400.

Upgrade task flow diagramPerform the following steps to upgrade the HMS 400.

Upgrade tasks


Reimaging the serverPerform these steps to reimage the server.

Preparing the server

1. Place the HMS400v2-703t Image CD-1 into the CD-ROM drive.

2. Reboot the server.

Installing the upgrade

1. At the Select desired operation, select 1. Re-Image CD.

2. At the warning prompt Avaya Networks Hospitality Messaging HMS400v2, Re-image CD Ver 2.00 Warning! Read Before Continuing, press any key to continue.

3. At the prompt Do you wish to perform a system recovery function, type Y.

4. At the prompt Please note that this is a 4-CD recovery function, press any keyto continue.

5. At the prompt Would you like to proceed with this recovery, type Y.A Loading Symantic Ghost 11.5 window appears.

6. At the prompt Insert next media and press enter to continue (or click OK),remove HMS400v2-703t Image CD 1 and Insert CD 2.

7. Press Enter.

8. Repeat steps 6 and 7 until you install all HMS400v2-703t Image CDs.

9. At the prompt The system recovery function has completed, remove the CD andrestart the server.

Reimaging the server


Rebooting the server

1. Remove the CD from the CD-ROM drive.

2. Reboot the server.

3. If you use a USB keyboard and mouse, remove them from the server.

4. After the server is rebooted, you can reattach the keyboard and mouse.

Installing Dialogic drivers

1. Reboot the server.The Found new hardware message appears and then the Found New HardwareWizard appears.

2. In the Welcome to the Found New Hardware Wizard dialog box, click Next.

3. In the Install Hardware Device Drivers dialogic box, select the Search for asuitable driver for my device (recommended) option.

4. Click Next.

5. In the Locate Driver Files dialog box, select the Specify location option.

6. Click Next.

7. Click Next.

8. Click Finish.

Restoring the system from a filePerform these steps to restore the HMS 400 system backup from a file.

Upgrade tasks


Important:You must take the system offline to restore the system; therefore, the optimal time to performthis process is outside of peak hours. On a large system, this procedure can take a while.

Prerequisites:

To restore the system from a file:- Back up the files to a file, CD, or USB drive. See Backing up the system to a USB

drive on page 11 or Backing up the system to file on page 12

Important:If you back up to a file and then reimage your server, your files are lost.

- Create a directory on the newly-imaged HMS 400 server and copy the backup files tothat directory.

1. Ensure a PS2 keyboard and mouse are attached.

Important:If you use a USB keyboard and mouse, BIOS does not recognize the keyboardand mouse after you restart the server. You must attach the USB keyboard andmouse after server restart. If you leave the USB devices attached, the serverpresents a screen requiring keyboard entry that you cannot perform when theUSB devices are recognized.

2. Shut down the HMS 400 server, including PMSI.For information about shutting down the HMS 400 server, see Avaya HospitalityMessaging Server 400 Installation and Commissioning, NN42350-301.

Important:HMS 400 does not pick up calls after you shut down the server.

3. Insert the tape into the tape drive.

4. On the HMS400v2 main screen toolbar, click theRestore icon.

5. In the System Restore Manager, click the Restore tab.

6. On the HMS400v2 System Restore Manager window, in the left pane, select the fileto restore from the default folderORTo restore from a different location, click Change Source Folder, browse for thedesired folder in the Browse for Folder dialog box, and then click OK.The system displays the data categories in the selected backup set.

7. Click Restore.

8. Click Yes.The system displays the restoration progress on the status bar.

Restoring the system from a file


After the system completes restoration, it displays a Restoration Completemessage and the total restoration time on the status bar

9. Click OK.

10. Click Close to close the Backup/Restore application.

11. Restart the server.

Restoring the system from a tape drive (703t)Perform these steps to restore the HMS 400 system from a tape drive.

A tape Drive is only available as an optional item on the 703t servers. Newer Avaya HMS 400servers do not include a tape drive. Therefore, Avaya HMS 400 only offers the tape drive optionon the Restore GUI on the system main screen if you use 703t servers.

Important:You must take the system offline to restore the system; therefore, the optimal time to performthis process is outside of peak hours. On a large system, this procedure can take a while.

Prerequisites:

To restore the system from a tape drive, back up the files to a tape drive. See Backing upthe system to tape (703t only) on page 13.

1. Ensure a PS2 keyboard and mouse are attached.

Important:If you use a USB keyboard and mouse, BIOS does not recognize the keyboardand mouse after you restart the server. You must attach the USB keyboard andmouse after server restart. If you leave the USB devices attached, the serverpresents a screen requiring keyboard entry that you cannot perform when theUSB devices are recognized.

2. Shut down the HMS 400 server, including PMSI.For information about shutting down the HMS 400 server, see Avaya HospitalityMessaging Server 400 Installation and Commissioning, NN42350-301.

Important:HMS 400 does not pick up calls after you shut down the server.

3. Insert the tape into the tape drive.

4. On the HMS400v2 main screen toolbar, click the Restore icon.

5. Click the Restore tab.

Upgrade tasks


6. Select the Restore Set with the date matching the date of your backup.

7. In the Restore from media list, type TAPE.

8. Click Restore.

9. Click Yes.The system displays the restoration progress on the status bar.After the system completes restoration, it displays a Restoration Completemessage and the total restoration time on the status bar

10. Click OK.

11. Click Close to close the Backup/Restore application.

12. Remove the tape from the tape drive.

13. Restart the server.

Converting database formatsConvert the previous Microsoft Access database to the current MySQL format.

1. Double-click C:\HMS400v2\bin\System Upgrade Tool.exe.The HMS Conversion Utility application starts.

2. Click Convert to begin the conversion.A Conversion Progress window appears showing the progress of the conversion.The Conversion Progress window shows when the conversion is complete.

3. Close the Conversion Progress window and HMS Conversion Utility application.

Converting HMS 400 messagesPerform these steps to convert all messages from HMS 400 Release 1.0 format to HMS 400Release 2.0 format.

1. Double-click C:\HM\Backup\HMS Message Converter.exe.The HMS Message Converter application starts.

Converting database formats


The application shows Convert D40 to Wav as the first conversion step.

2. Click Next to start the conversion.All files are converted to WAV files and stored in a temporary directory.A Conversion completed successfully message appears when the conversionis complete.

3. Click OK to close the message box.The application shows WAV to G.726 Conversion as the next conversion step.

4. Click Next.All WAV files are converted to G.726 format and stored in a temporary directory.A Conversion completed successfully message appears when the conversionis complete.

5. Click OK to close the message box.The application shows Rename G.726 to D40 as the final conversion step.

6. Click Next.All G.726 files are renamed with the D40 extension and copied to C:\HMS400v2\mailbox.

A Conversion completed successfully message appears when the conversionis complete.

7. Click OK to close the Message Converter application.

Restoring the audio promptsYou must manually restore all backed up audio prompts to the respective language folders.After conversion, all Minibar items are categorized as Others; you must manually recategorizethem.

1. Rename all Minibar audio files from Itemnn.X40 to nn.d40.

2. Rename the Welcome.X40 file to Welcome.d40.

3. Copy all Minibar and Welcome audio files from the backup destination (networkdrive, USB drive, or portable hard drive) to the following folders.

• C:\HMS400v2\Sound\D40\[Language]\Minibar for all nn.d40 files.

• C:\HMS400v2\Sound\D40\{Language] for the Welcome.X40 file.

Upgrade tasks


Important:The Language folder to which these files are copied depends on the initialconfiguration of the system language for the channels. For more information, seeAvaya Hospitality Messaging Server 400 Installation, NN42350-301.

Editing an item in the Minibar inventoryEdit an item in the Minibar inventory to change the properties. You can edit the followingproperties: description, category, buying price, selling price, and quantity.

Prerequisites:

Each item to be edited must have a corresponding entry in the HMS Minibar database

1. Open the Web UI.

2. Select Hotel Operation.

3. In the navigation pane, select Minibar, Item Configuration.

4. On the Item Configuration window, in the table, click the Edit link next to theMinibar item to edit.

5. Make the required changes.

6. Click Update to save the changes.

Reconfiguring Auto Attendant call flowsYou must manually reconfigure Auto Attendant (AA) call flows. To view existing call flows, usethe AutoAttn.exe (C:\HM\DA\AutoAttn.exe) application available with HMS 400 Release 1.0.


Configuring dialogic cards (703t)After you restore the system, you must configure the dialogic cards.

Editing an item in the Minibar inventory


1. Close HMS 400 and PMSI module.

2. Click Start > Programs > Intel Dialogic System Release > ConfigurationManager - DCM.

3. In the Dialogic Configuration Manager, select the available cards.

4. From the Device menu, select Configure device.

5. In the Dialogic Configuration Manager Properties dialog box, click the MISC tab.

6. Ensure that the PBX switch is changed from Avaya_Norstar toAvaya_Meridian_1.

7. Click Apply.

8. Click the Telephony Bus tab.

9. Ensure that the PCM encoding is changed from Automatic to one of the following

• ULAW—for NA-CALA regions

• ALAW—for APAC/EMEA regions

10. Click OK.

11. Click the green play icon to start the device.The configured card changes from red to green; that is, the card successfully starts.

12. From the Settings menu, select System/Device Autostart > Start System.A DCM dialog box appears.

13. Click OK.

14. Exit the Dialogic Configuration Manager.

Upgrade tasks


Documents

Avaya Hospitality Messaging Server 400 Upgrades