AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training Course Overview Welcome to AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole

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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training Course Overview Welcome to AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training
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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training Course Introduction Welcome to the IP Office R3.0 Phone Manager and SoftConsole End-User Training course!
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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training Course Objectives Upon completion of this course, you should be able to: Understand the differences between using Phone Manager and using a voice terminal. Explain the differences between Phone Manager Pro and Phone Manager PC SoftPhone. Recognize and access the key features and screens of the Phone Manager application.
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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training Course Objectives (cont.) Explain how to handle calls using Phone Manager. Use Phone Manager to access other system resources. Access Phone Manager and SoftConsole reference documentation. Configure the Phone Manager user interface in accordance with business needs and personal preferences.
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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training Course Objectives (cont.) Understand the differences in application layout and functionality between SoftConsole and Phone Manager. Monitor and manage incoming and outgoing call traffic using SoftConsole.
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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training Course Lessons This course consists of the following lessons: Lesson One: Phone Manager Overview Lesson Two: Configuring Phone Manager Lesson Three: Phone Manager Screens Lesson Four: Phone Manager Features Lesson Five: Setting Up Phone Manager for Business Needs Lesson Six: Setting Up Personal Preferences in Phone Manager Lesson Seven: Phone Manager Resources Lesson Eight: SoftConsole Overview Lesson Nine: SoftConsole Differences Lesson Ten: SoftConsole Interface Lesson Eleven: Using SoftConsole
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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training Lesson One IntroductionLesson Upon completion of this lesson, you should be able to: Explain the difference between using Phone Manager and using a voice terminal. Explain the differences between Phone Manager Pro and Phone Manager PC SoftPhone (VoIP).
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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training Phone Manager Overview Enhanced call handling Communicate using handset or your PC terminal Call information is displayed on your PC screen Lesson
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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training Phone Manager Uses Manage individual calls View the status of speed dials Use the telephone or a hands-free set Manage all calls through the PC
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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training Phone Manager Benefits View incoming calls View outgoing calls View missed calls View messages
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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training Types of Phone Manager Applications Phone Manager Lite Phone Manager Pro Phone Manager PC SoftPhone
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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training Phone Manager Lite Phone Manager Lite: Comes with the Avaya IP Office system. Does not require a license key. Users can: Make and receive calls through the application. Configure phone preferences. View call history on calls, messages, and personal Speed Dials in a single pane. Store up to 15 personal speed dials. Activate Busy Lamp Fields, to view indications of network extensions' status. Set up and join conference calls. Park calls for others to answer.
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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training Phone Manager Pro Has all the features of Phone Manager Lite plus: Preview dialing Screen-pop integration Voicemail controls Account code use Call recording Conference Local phone directory Separate Call History logs
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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training Phone Manager PC SoftPhone (VoIP) Phone Manager PC SoftPhone: Has all the features of Phone Manager Pro Allows users to handle calls directly from their PC without the need for a physical telephone handset Requires a license key and two licenses on the PBX: Phone Manager Pro Phone Manager IP Audio Enabled (users)
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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training Phone Manager PC SoftPhone (VoIP) Agent Mode: Is a feature of Phone Manager PC SoftPhone and Phone Manager Pro Allows users to simulate call center agent operation
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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training Checkpoint Phone Manager Lite has the capability to integrate with contact management applications. A.True B.False Test your knowledge with the following.
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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training Checkpoint Why is Phone Manager PC SoftPhone ideal for call centers with remote agents? A.It allows agents to conduct conversations using a computer sound card and a microphone. B.It is the only Phone Manager application that provides agent mode functionality. Test your knowledge with the following.
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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training Checkpoint The Phone Manager Pro application provides users with which of the following options? A. Access to the Missed, All, Messages, and Speed Dials tabs on the Call History pane. B. Screen-pop integration to contact management applications. C. Voicemail playback controls. D. Busy Lamp Field for visual indication of extension status in a small community networking environment. Test your knowledge with the following.
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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training Lesson One Summary You have completed Lesson One! As you move on to other lessons, please keep in mind the following points: Manager is comprised of Phone Manager Lite, Phone Manager Pro, and Phone Manager PC SoftPhone. Phone Manager handles telephone functions for your telephone from your PC. Manager PC SoftPhone (VoIP) allows users to handle calls exclusively from their PCs without a telephone terminal. Lesson
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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training Lesson Two Introduction Upon completion of this lesson, you should be able to: Explain how to log into the Phone Manager application.
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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training Getting Started with Phone Manager User Name: This is a case sensitive user name that is either your extension number or a created user name. Password: This is your case sensitive user password. PBX Address: This is the IP Address of the IP Office unit (PBX).
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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training Configuration Menu PBX Directory Preferences Language Default Sizing Profile Exit
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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training PBX Access Phone Manager Lite: Enter your username, password, and IP address and click the OK button. Phone Manager PC SoftPhone: Enter your username, password, and IP address and click the OK button, then click Configure > Preferences > Phone Manager and check the Enable VoIP check box. Phone Manager Pro: Enter your username, password, and IP address and click the OK button. To send your calls to a different base extension, click Login click the Login/Logout check box and enter the extension in the Base Extension drop down box.
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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training Unsuccessful Login Attempt On the login screen, check that you have entered the correct: Extension number User Name Password IP Address
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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training Checkpoint Select all that apply. Which of the following are needed to log in to Phone Manager Pro? To Phone Manager PC SoftPhone? To Phone Manager Lite? A. User Name B. IP Address C. License D. Password Test your knowledge with the following.
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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training Checkpoint If your login is unsuccessful, which of the following should you access to determine if you entered the correct information? A. Configure > Directory B. Configure > User C. Configure > Preferences D. Configure > PBX Test your knowledge with the following.
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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training Checkpoint To log into the Phone Manager application, you must click Configure > PBX and enter in your User Name and Password. Test your knowledge with the following. A. True B. False
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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole User Training Lab Exercise Logging In Activity Log in to: Phone Manager Lite Phone Manager Pro Phone Manager PC SoftPhone
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  • AVA00627H00 IP Office R3.0 Phone Manager and SoftConsole Us